Speaker 1
Yes, Hi, how are you doing today? My name is Vince. Hey, I have a a a quick question for you. I don't want to take up a lot of your time. Um, I just upgraded my internet service at my home, uh to a 2 gig service. And I currently have, and I know it doesn't support it, uh a Linksys, uh uh 12 600. It's got a it's an eight port, uh router. And I was wondering if Linksys
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. Certain products will be supported while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. Thank you for calling, this is Mr. Gerald-Lucain.
00:00
Speaker 1
This makes a a router an eight port router that would support the two gig service that I have now coming into my house. Yes, because I currently have one that has an eight port that supports a gig. But I wasn't even thinking when I upgraded because it's giving me the the two gig for the same price as the gig. So I said okay cool I'll do that. And then I went to do my speed test I said oh man I'm not going to see that because my router cuz everything goes to my router you know, from the modem to my router. I said well I'm not going to see that two gig because it don't support any of it. And even my computer, you know the ethernet card in there only supports a gig. So,
01:00
Speaker 2
If you want a link, this router that support two gigabit speeds, way, way than eight ports on it, right? I mean.
01:00
Speaker 1
I'm not going going to really see that two gig visually, I don't think. Uh, but I have a lot of stuff that is hardwired, my TVs are hardwired to, uh, the Linksys router. Um, so I didn't know if I'm gaining anything or if it, if it really matters. I just get the bandwidth on the front side when it's coming in to support all of my stuff. Or it's still going to be as fast as my slowest uh component, right? Like my router, my router's only a gig, and everything that's connected to it is only going to have the gig speed or bandwidth, basically. Even if I have the two gig on the front side, is that correct? [silence] Yes. the the, it's a it's a Linksys uh 12600, is what I have right now.
02:00
Speaker 2
right what about the the model number I mean the existing model number what's the model number of your router
02:00
Speaker 1
Well, uh, let me see, let me look, let me look at it real quick. I got, I took a copy or a picture of the, stupid thing on the bottom. Hold on just a second, my phone's being crazy on me. I have a serial number, that's a MAC address. It's, oh I'm sorry, my number is uh, ECHO ALPHA, Niner Five Zero Zero Victor One DOT one. Yeah, I'm sorry, I'm sorry, I gave you the, the network name. Sorry. Yes. Yeah.
03:00
Speaker 2
The linksys 12600 sounds like a wifi name. Do you have the correct model number of this one? Okay, thank you. That's okay. That's okay. Let me. All right. It's okay? So let me just check if we have a router that support 2.4G, I mean, 2G and also 8 ports. Checking. Hi, thanks so much for patiently waiting on the line, so up and looking right here based on uh that uh our documentation here and unfortunately the only 8 ports, rather we have is your router EA9500.
03:00
Speaker 1
Okay. Okay. Okay. Um, well, I- and if you don't mind, just have a second. Um, if you could help me maybe. Um, I- I googled it and asked it, you know, if I have a 2 gig internet service is what I ask. And I only have a 1 gig Ethernet cards in my computers and my router is a 1 gig uh, router. I asked it, would it benefit me? And it said, yes. It says, it will benefit your home network, even though individual devices are capped at 1 gig. A 2 gigabyte plan provides a massive total pipe of bandwidth, while a single computer or router cannot exceed a gigabyte. The extra bandwidth allows your entire household to download or stream simultaneously without anyone experiencing, you know, lag and stuff like that. So, so, so, and I can't, I can't visualize it or make it.
05:00
Speaker 2
I also support 1Gbps. [silence] Okay. [silence]
05:00
Speaker 1
It doesn't seem to make sense to me that what it told me, because it looks to me like I'm still only as fast as my slowest device in my path. Is that, is that, am I thinking of that right or, or am I thinking of that wrong? That since I have the two gig coming in that's available, my pipe is bigger coming in, even though it's getting squeezed. My device is just behind my router. Um, I'm not, I mean, they're not, I haven't really experienced any lag right now per se, because I have something hardwired. But I'm not, I don't, I can't see that I'm gaining anything. It's really, I mean, they just happen to be giving it to me for the same price as my gig service. I said, great, I would take it. But after my six months and my trial and stuff, if they don't keep me at that price, [silence] And I'm not, I'm just trying to decide whether, should I keep it? Is it benefiting me by having the two gig up front or is it not at all? Because of my of, you know, I'm as to me I'm as fast as my slowest device, which would be my router. Am I looking, am I thinking about that right or should I just try to keep the two gig? because it is giving me more bandwidth up front to let it come, I mean, I don't know. Does that make sense, am I, I'm not sure if I'm making sense. yes yes yes
06:00
Speaker 2
[silence] No, it's okay. I understand. So, the input is 2 Gbps, uh go, I mean, from the modem and goes to your Linksys router, however, Linksys router only reads one Gbps. So, the real speed of that is only one Gbps. Going to your Linksys router, if you're using Wi-Fi, only half of this speed is expected speed. So, probably 500, 800, 605.
07:00
Speaker 1
Right. Right. To. Keep it. If to keep the two gig later on. If they if if they don't keep me at the same price. Is that what you're saying? Yes, yes. Okay. Yeah, and I was that's why I was taking it because it was promotion is to double the speed up front. I'm not gaining inside anything inside my home. And of course they didn't tell me about. I wasn't even thinking. I should have been thinking about how the speed of my router and what my Ethernet cards are in my systems and my TVs definitely ain't going to go, you know. So um, okay, but you guys don't make [silence]
08:00
Speaker 2
400 down 300 on my use, sometimes. And if it's making-- Does it make sense? Um, I mean, for me, it does not make sense. But-- But if it's the same price, same price and you get two GBTS, Oh, there's actually-- you can actually benefit from that. Mean, let's say you upgrade the router in the future and it's the same price. Maybe it's a promotion. So, it's a good deal, actually.
08:00
Speaker 1
an eight port that's why I bought this thing because it has the eight ports uh, but you guys don't currently make anything you said it has an 8 port uh, 2 gig or better router. So, okay, cool. I'll just keep what I ha okay. Okay. Okay. yes, I do, sir. Yes, sir, definitely. Okay. Uh huh. Okay.
09:00
Speaker 2
Unfortunately no, but I have a suggestion that if you want to listen. So, you can get the, I'm not sure if that's still available though, but we have a we have a router that can handle two gig speed, that is MB 7000. model number. It only have five ports though, or actually four ports, but you can get a switch that will handle that same speed as well. So you can connect the switch hub to the Linksys MB7000 and through Wi-Fi you can probably get, depending on your devices specs, you can probably get 1200, 1800, and you can benefit from the speed it uses.
09:00
Speaker 1
[silence] Okay. so so then I would just need to buy a switch, um, uh, whatever port switch. I guess I could, I mean, if the router's a five port, I don't have, I have one, two, three, four. Well, I need I wouldn't need a switch and I would need a router. The router would need to be for my Wi-Fi, like you said, and the switch, because I could if I got an 8 port switch, I could plug in my hard stuff. Even though they only go a gig, it would be a gig individually that they're not going to pull anyways, but my Wi-Fi, I could get the possible higher Wi-Fi, uh, uh speeds if I had the the two gig, uh, what you said, this, uh, MB7000, correct. Okay. On the on the device. Exactly. Exactly. Yeah. Yeah. Yeah. And I wasn't even yeah. So, and how much is your MB7000?
10:00
Speaker 2
[silence] Yes. exactly. [silence] [silence] Yes, but that still depends on the specification of your devices if they support the six... Yes. six Wi-Fi.
10:00
Speaker 1
ok ok that's great at least you gave me the model number I'll try and find it or whatever and then um so would you suggest if you don't mind that I try to purchase uh a uh a port switch a little eight port switch uh router type thing
11:00
Speaker 2
No, actually. Let me check. I think uh check in. Uh, it was right, 300? Yeah, $300, but that was before release, uh 10023, I guess. Uh, right now, I don't have the price, the current price because we're not selling radios at the moment. You can try looking at Amazon. Maybe that's available there. Oh, yeah.
11:00
Speaker 1
uhm to plug in my hard deviceSTC and then get like this nb 7000 if I can find it or some other if you guys have. Um, if you've got, uh, uh sell it anymore, but it's not out there anymore, or at lease something that's a a a router, Wi-Fi router that will support to Gig and plug that on the behind the STC so I can at least get my Wi-Fi, uh, speed as well. Is that what Is that what you're suggesting to me? Okay. Okay. Okay, great. Okay. Okay, great. So I'll I'll work on that then. I mean, like I said, I'm not I know I won't get two gigs on my devices, but pay back and get the pipeline open to where, you know, if I ever did have a lot of lag or something like that, that would take that away for sure. If I had that pipeline all the way up to, you know, my modem router switch, or whatever the case may be in that in that pathway. Um, so.
12:00
Speaker 2
[silence] That is actually correct. So modem, then the router, switch on, and that bush will will work.
12:00
Speaker 1
Well, thank you very much for your time, sir. I appreciate you helping me out a lot. Okay, thank you. You too. Bye-bye.
13:00
Speaker 2
you're welcome and i hope you have a good one you take care thank you bye-bye
13:00