Speaker 1
This is linksys technical support calling. This call is recorded for quality assurance. Please hold as we connect you to a linksys specialist. [silence] Hello, this is Eric from linksys customer assurance team. May speak with Dan? Hello. I really apologize. Yeah, it might be on my phone. I apologize for the inconvenience. Okay, but thank you for answering my call and uh this call again is recorded for quality assurance purposes. So, uh man, uh, you I believe uh we're I was discussing before we got disconnected about uh Dan asked if we have a new device, uh but we apologize. We don't have new models yet. That's Wi-Fi 7. okay.
00:00
Speaker 2
[KEEP_UNCERTAIN] Dina? Hello? Hello. Can you focus? Can you hear? Yes, yes, yes, we're reconnecting, thanks for calling us back. Yeah, I don't know why it's happening, but yeah, no, we're here. Thanks for calling back. No problem. Thank you. Yeah, thanks. Let's move, let's move on here. He's just asking all these questions. So we, we, which, which ones we needed to contact. So, now if you could I do exactly
00:00
Speaker 1
So, yes. okay.
01:00
Speaker 2
uh, what you did with dc link Ramona, or go to links is, and uh, segregate out the same way? that's that's wrong, turnable, and the levers. and levers, that's me. don't you see that? you're thiserm. Ben. you're disputing. Oh, Alsa that's the model is full. So, why first of all. Can you read the question? Uh, yeah, if you could segregate out um 2.5, 5 and 6 um like you did with DC Link Ramona to if you could do the same with the LN 1600 um it's currently the lynx is 7 uh network or bloat or its poll. whatever she sees is there so it's poll. that my well, this is the old.
01:00
Speaker 1
Yes. And then I would ask, So you mean to say that you're gonna access the setup page of your other routers there, then we're gonna change the SSID to the same one that we have just created? Am I correct with that one? I see. Yes. You are correct. Okay. So I'll just set your expectations. If you have the LN-1600, for example, okay? So that's the Wellock Mi 7 router, okay? And that's actually our dual band router.
02:00
Speaker 2
I said system but your technicians stated that um it won't work with this particular router with the 70 router you'd have to keep separate uh networks. It wouldn't work as a mesh. So that's why there's there's two networks. Yes. So, uh but what I'd like for you to do is is have it set up so we can go 2.5 or 5G 2.4 and 5G 6G like you did with the DCnetwork as well.
03:00
Speaker 1
OK. it's just 2.4 and 5G. OK? It doesn't have a 6 GHz. OK. OK. If if if you have the L and 1600, already you have a 1600, already you have the you had three nodes right and it's working, then that's your good isolation with your network. because if for example, we name them the same, but they'll [silence] You're not mesh because your LN 1600 is some mesh, okay? They communicate with each other. And you have the MB 70. Okay? It's a good thing that we have named them differently so that you have full isolation and control. Like, if you're connected to the mesh and you know that this is the SSID of your mesh. And if you wanted to connect to the MB 70, okay? Then you have full control which SSID you want to connect to. Yes, so that you have full control because you don't have like all these devices that can be meshed together. At least you have isolation.
04:00
Speaker 2
Can I have my telephone? You were going to check only. So you recommend just leaving it as it is? Oh. Well, there is one thing. There's one. No, no. Mom, I got it. Please. There's another thing I need to check it out for the Wi-Fi.
05:00
Speaker 1
uh huh uh huh Well, even if you set the mode to bridge? Okay, it's interface [silence] miss. [silence]
06:00
Speaker 2
Yeah, I'm out. Go get it right now. Sorry for the interruption, but. So from what I understand, though, is that isn't the LN 1600 very similar? Well, I guess the LN 1100 is a true router with two nodes, right? So I guess the the LN 1600 is basically three nodes. Is that why is that why it's a little different setup? Even though I've got one set up as a router in bridge mode, connected to the MBE 70. Uh I guess that's that is that why it can't be segregated out for 2.4 and 5?
06:00
Speaker 1
It doesn't work as a router anymore. It's just working as an access point, a pass-through. But its access point side can still be managed to be changed. Because it's, it's not connecting wirelessly to the source. It's just connected via wire or Ethernet to the source, which is your MBA70. Are you ready? Wait for a few seconds. So, uh, before we proceed with your range extender, so we are now good with the MBA70 and customizing its SSIDs for 2.4, 5 and 6 GHz, correct? Thank you.
07:00
Speaker 2
Okay. Sir, can you help me connect this one back. There's another little thing I have. It's the model number R E 7 3 5 0. Serial number. Yes. Okay. or for the LAN 1100, but you're stating that for the LAN 6.
07:00
Speaker 1
Uh for the 6 gigahertz it's not because the LN 6,090 is just a 2.5. so we cannot uh set up the 6 gigahertz for that. I apologize. Okay. Okay. Okay, uh I believe I missed something here, I only have here 41p for Papa and I believe I missed the 0M there. I'm not sure. Then 12e for echo 05858. Did I get it? [silence]
08:00
Speaker 2
1,600, we can't, that's not possible, right? That's 22.5.6. Thanks. Go back. Okay. Here. And can you can you now hook me up with the same node where you did the other one with the, um, this RANGIC it's RE7350 and then the serial number is 41- p1-0-M12b-0-5-a-8-58. You get that sir? Oh, oh yeah. Yeah.
08:00
Speaker 1
Thank you for the correction. Thank you for the correction. Let me verify. That's four one P for Papa one zero M for Mike one two B for Bravo, zero five eight five eight. OK. So, what seems to be the concern with this RE7350?
09:00
Speaker 2
no, it's 41 P one zero m one two, B zero five 858 for the serial number. same for for motherboard. yes. yes. yes. yes. motherboard? yeah. yeah, I I was using it a while back, when we just, like a couple days, like a day or so, when we set up this new system, and it um, and it doesn't, it doesn't, seems like it's like, uh, dropping off the signal. When you plug it, in the little, uh, Ethernet cord, it drops off and it goes, it doesn't, it doesn't use the hardbar, but that thing is not connecting to. Transcribed by Otter.ai
09:00
Speaker 1
I see. So you wanted to set up the range extender instead of a wireless range extender. You want to set it up as an access point, wiring to the system. So you're setting it up just like an access point instead of a wireless range extender because if it's wired, then that will become an access point.
10:00
Speaker 2
I think I'm going to be hardwired to the system, using the one we already have, but just as an extender with a hardwire to connect to it, like a node. Like a device. Is that possible? But anyway, it's working at one. Yeah, and that's as much point. Yes, exactly. Yeah. But I want to be able to use the Wi-Fi, the action that's through that point and then connect the hardwire to it and then connect to it using the Wi-Fi. It's not connecting. It's this course that's not giving the signal. It's no. I don't. Let him, that's what he said, let him. So can you, uh, so can you help me try to get that connected again? You established?
10:00
Speaker 1
Uh, yes, uh, let me just uh check the serial number in the system, okay? So this device was working fine before. Oh, I see. So you mean to say that this range extender, is lit solid blue and so it's currently connected wirelessly or wired to the system?
11:00
Speaker 2
Yes. Yes. I'm sorry. The past if you want Yes. but it's only, it's it's on and it can see the blue light but it's just not giving me the signal strong enough to use the the LAN that's on there. Yes. It's wirelessly connected to the system but then we have our device that connects to the wireless, the LAN port to it but there's some reason it's not getting the signal strong enough for that to activate when we have the new system hooked up. I know because we had to think through our strategy.
11:00
Speaker 1
So, thank you for the clarification. If your Linksys device is lit solid blue, okay? It means that it's already successfully connected. Because if you reset the device, it will go back to flashing orange or amber as an indicator that it's ready for setup. Okay? So, if it's already connected and you're not getting proper connectivity to the extended name of this range extender, like you're able to see, because usually, if this range extender is properly configured, you will know that it has a signal that says ____EXT. Let me just double check here on your computer. Wait for a few seconds. [silence] Okay.
12:00
Speaker 2
Yes. [silence] Yes. [silence] Yes. [silence] Yes, because I want to make sure I'm able to use mine. I just want to make sure I'm able to use it with my LAN cord, my LAN cable cord, my. internet cable, I'm able to use this. [silence]
12:00
Speaker 1
So, IS this the one? Is this the one? Disco link Ramona EXT? Okay, so what's your password for your? Okay, I'll click next. Okay, okay, so, I I see. So, so you're, you're asking me if this device is uh properly providing your internet if you use a computer wired to it. Am I correct? Okay. Yes, actually, that's that's uh possible because your range extender, so if it connects to the network, then connecting a computer wired to the LAN port of that range extender, it's just like a bridge. So, you'll then be able to get internet. It's just like working as a wireless adapter for a wired computer. Okay? So, let me
13:00
Speaker 2
Yes, I wanna make sure it's connected that way, yes. And only use it as an extender that just, you give the signal off it. And then you just plug a hard wire cable to it, and whenever you connect to what hard wires, you get the signal like if it was an extender, right? Yeah. Yeah. Yeah, because if we do it before, 'cause we did it before and it worked, it was able to give me signal on it. But by now, it stopped working. [silence] [silence]
14:00
Speaker 1
Okay, and checking now. What were the things that you have done with this range extender? Like, have you already tried to turn it off and turn it back on? Uhm, but before we proceed, okay, uh, this device is not getting any IP connectivity. Okay. It's not providing any IP to your device. When I connect. Uh, not yet. Not yet. Okay. Okay, I'll just set your expectation. patients that based on the system based on your serial number i did check that your device is our re7350 dash rm is a device that has already reached its hardware expiration okay last may [REDACTED_PAYMENT_DIGITS] of [REDACTED_PAYMENT_DIGITS] so it just means that if and only if this device is proven defective then links will no longer be able to provide replacement and at the same time for the troubleshooting uh then i can just assist you with performing the power cycle but for reset and reconfiguration uh we will not be able to support that because if you proceed with that one then it will entail like a like a support for that okay [silence]
15:00
Speaker 2
there is no Okay. Hello. Hello. Hello. Hello. Hello, sir. Hello? Is there a is there a new model that that's not expired of this particular device? It or who hello? It's not a salesman. I'm not a salesman. Come on, Eddie. [silence] [silence] [silence]
16:00
Speaker 1
locate your laptop farther from that source, you'll get an issue with the connectivity. So with your range extender, if that was working fine before, there might be other devices that may have been changed, okay? Especially the network name or it might be one of your devices there that needs to be re-connected and your range extender might be put in a different location. So power cycling is the first step. Okay, like turn it off and uh, not reset, restart or power cycle because okay, restart. Okay, then that's good. Just don't press the reset, okay? Just restart. a reset or just power cycle or restarted oh you press that button you press that button uh okay uh the WPS is Wi-Fi protected setup that's how you connect devices automatically if that device supports as well okay if you press the reset button I'll just set your expectations man that whatever settings that was set up on that device has now been a reset
18:00
Speaker 2
There's no research. He only did a reset. See? What did you do? He's asking. All I did was hit the button that says R.E.S. reset. He said reset. Kidiada. Reset. Does the the bottom. Yeah. Yeah. He told you not to. He said restart not to reset. I told him we already start by the only a WPS but only. Apparently there's no restart button is on the reset. But or WPS or WPS what what now it's a yellow yellow light. Yeah it's still trying to connect.
19:00
Speaker 1
replaced and you need to reconfigure that device instead uh hmm come again then okay then thank you so you're not able to properly perform the reset then okay? cuz if you successfully reset that device then it should be flashing amber or orange okay so that's good since it it's now solid blue? okay okay so uh next time uh we're not going to press the reset instead we're going to unplug it instead wait only for about 15 seconds then plug it back in but uh don't worry we'll just check first I'll just check first okay? okay okay I'll I'll reconnect to this range extender and
20:00
Speaker 2
Oh, you heard that? Can you have them extend the figure of that one? Oh, it's back. It's back to blue. Solid blue. Okay. All right, so steady blue. Yes. Solid steady blue. Have you heard that? I'm sorry. Say that. So, let's go back upstairs with the computer. Stop shopping. You understand? Yeah. It is all. We just, ah. All right, so steady blue. Yes. Solid steady blue. Have you heard that? I'm sorry. Let's go back upstairs with the computer. Stop shopping. You understand? Yeah. Is it all?
20:00
Speaker 1
okay so I believe I'm now reconnected and checking the connectivity and there's internet now so your range extender is now reconnected you should be able to connect your device now because it has now reconnected I was able to test the computer connected to that range extender it's now online I was able to connect to your range extender signal and it works okay so
21:00
Speaker 2
reconnected in my work. The the project. Is reconnected. The extended is already reconnected over here. Yeah. We don't need to disconnect my fun app. Oh. Now to I didn't. Yeah, connect back to your bedroom. Does he reconnect? He did it Alex. Okay. Yeah, he wants, he wants to, uh. [silence]
21:00
Speaker 1
Okay. Yes, we can test it now. [silence] [silence]
22:00
Speaker 2
He wants to test. Has got a device that they're going all to test it. You got it Alex? [silence] I want his possible Alex please test it. [silence] Bring your being there and put it in the air. [silence] There. There. Oh my Okay. Eric, Eric, Eric. Oh. Is this what you're eating? Yeah, yeah, yeah. So is is is there anything here that you is that clear for you the the the network. The network. Hey Eric, do you have any other question? Yes. You need to all right, come on.
22:00
Speaker 1
We're able to test now the range extender if it works now. [silence] Just don't reset. Okay, just only unplug from the outlet and plug it back in. Okay? If you need to restart but I believe I already test earlier and I was able to connect successfully to that range extender. signal. Mhm. Okay.
23:00
Speaker 2
He's just about plug it in right now. It's because he just plugged it in and we're going to know in the next minute. [silence] Alex, one minute. [silence] Yeah. Right. Right. So, now he just went and tested with a device just to make sure. So, we saw the steady blue. Now, I'm going to [silence] Oh, so it's not's faster? Is that stronger? We don't need it. Oh, is that connecting? Oh, he he can connect the device he says. He can connect the device to it. Are you using dcRamona_fest? You have them. That error bcr ramona underscore. Esp is the one that you gain already VT Ramona.
23:00
Speaker 1
It was working fine earlier. Now it's not providing internet again. Yes, I agree. Yeah, I agree with you. Like a range extender, okay? These are just like all technology that we have. Okay. I appreciate that. okay. Yes, okay. Okay. Yes. Yes, yes, yeah. Anger Dan. Yes, The hardware warranty, yes. [silence] Ap Apologize for the inconvenience. We don't have
25:00
Speaker 2
[KEEP_UNCERTAIN] Yeah, very much. I very much appreciate your help. You know, let me just speak with him. He has a question so don't don't say goodbye. I'm sorry, my son has a question. Eric. Eric. Is everybody there today? Is everybody there today? Is everybody there today? So the the newly, so say that uh so exender thing uh right? So, what is the newest model of that that that they have? This is not a today. You're right. Yeah.
26:00
Speaker 1
uh, the closest is this is the one that we need to do. On your location right now, like if you turn off your range extender, may I ask, can you still receive signals from any of your existing working system there? Because if you are, then you can connect to it. Um, okay. Uh, if you turn off your range extender, for example, uh, like we're not, uh, using a range extender anymore. Uh, could the signal still exists, uh, on your Wi-Fi system there? Um, for example, you have a signal from your Wi-Fi now, uh, somewhere around your area and when you turn off your range extender, are you still receiving a signal? Uh, okay. Um, if you turn off your range extender,
27:00
Speaker 2
The speaker asks two questions about someone's possession of a particular item. In response, the speaker mentions that the item in question connects to an "R signal" but is unable to connect properly.
27:00
Speaker 1
not going to use the underscore EXT signal because that's for your re7360. Let us say if you are on that room, you turn off the range extender. Can you still see the signal from the other networking device that you have there? Like maybe from the other nodes? Okay. Okay. So if you have, let's say, the LN1600. Since you have here a mesh system and the purpose of your other nodes is a range extender. So if you have signal that reach there and you can get the proper connectivity, then it's the same idea that you have the range extender. But since you already have the signal from your mesh, you don't require the range extender anymore.
28:00
Speaker 2
Yeah. Yeah. Yeah. Yeah, only the Ramona one. I don't see the other one from that device. Yeah. Uh, And do you think a range booster? you're ready. Good too, or no? No. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah.
28:00
Speaker 1
Same as wireless repeater. All you need to do is just relocate them, in a proper way, not too far though. Just relocate them until you will have closer node that will reach on that location where you have the device that has the range extender then you'll get the signal from one of the nodes. But again, not too far, because, again, the the nodes also require to receive a signal from the source, in a in an ample amount, okay? that that's a great idea you don't need to buy you just need to optimize your placement of the nodes for example the one that we discussed earlier the LN 1600 and your NB70 are very close proximity okay so you may purchase like what we call like a customized cable but you need to measure because it's not it's not nice to see cables dangling on your floor you may need to put it on the on the on the sides of your wall going
30:00
Speaker 2
using it for the new emergency. So we just, I want, no, purchase it and purchase, and it's not going to get us anywhere. What we have is, is great, isn't it? Because like you said, we locate that 1600, um, N67, right? Is that the one? N6, yeah. Yeah.
31:00
Speaker 2
Or put like a zip tie to make it shorter if it needs to be. [silence] Yeah, so you don't think this will work? You don't think this uh links to model number re7350, you think this will still work or it doesn't work anymore? It's done. Shut or So what? But it's not connecting when we turn it to connect to it.
32:00
Speaker 1
Then you may need to relocate that closer to the source on which source it is connected to. So if it okay, so Mm-hmm. your your other option then is this one. Turn off first your range extender, just turn it off, okay? Then on your location, is that your room? Yes, I already got the model and including the serial number, okay? So if you turn off that range extender, for example, and you're inside your room, right? Your range extender is also in the room that you're in.
33:00
Speaker 2
My device is not connecting. it's not working because they we connected and it's when it's close to a extender uh and it's not working cuz we need to use the like land cord and we can't use it lampore it's shot it says it's not going connect you're talking about these ones to room one this one right here um yeah it's unmarked model number re73350. yeah in my room
33:00
Speaker 1
or less device okay okay so with your range extender it might be a possibility okay the usual thing for for the range extender for it to be optimized is make sure it is but but but on the location that it still receives a thing,
34:00
Speaker 2
I'm not in that room. Are you going to go back to that room? [ silence ] Yes, but we're not getting it off through this one device to be plugged in from the model RE7350 it connects the The device connects to the other ones, but then when you want to connect to it, it doesn't connect. And then you connect the LAN cord, it's too slow to actually connect the LAN cord activates the air devices. So how do we solve that?
34:00
Speaker 1
We have a signal from the source. you may need to relocate that range extender. But before you do the relocation, let us first check the integrity of the signal from the source where the range extender will be connecting to. So, as what we agreed, you can just turn off your range extender first for the purpose of checking how much signal strength the signal of that source is getting into this location.
35:00
Speaker 2
Oh, yeah. I'm so good. That's how it is. I'm used to it now.
35:00
Speaker 1
Okay, uh, we will not use the WPS because the WPS is only for special cases. Like, for example, if you want to connect a wireless client device to the range extender signal and this client device is hard for you to navigate its wireless settings for you to type in the password, then you can use the WPS. Clicking the WPS of the client device and clicking the WPS on your range extender, then the range extender and that client device will be connected. No need for you to type in the password. That's the purpose of your WPS.
36:00
Speaker 2
don't reset it he said don't reset it right just plug it in did you reset it no I just hit the the WPS on the okay let let let Eric drive that one Alex good okay so I got another stock one in the garage right yeah
36:00
Speaker 1
PS. At the same time, the other purpose of the WPS is if you want this range extender to be connected to the source and you don't want to type in the password, then you can click the WPS on your range extender and also click the WPS on the source, then that's how they will be able to connect. But with your case right now, since your range extender is already out of warranty and its LED is already solid blue, technically speaking it's already set up because if it's not then it just should only flash amber. Our idea earlier is I agree with one of your team member here.
37:00
Speaker 2
[silence] [silence] it's not turning blue yet. it's blinking. blinking. okay, you got the 5G and you got the [silence] you can't listen? can you connect to the 5G? yeah, yeah. yes, that's it.
37:00
Speaker 1
That. if you already have your existing system they don't really require the range extender anymore because the mesh system they actually work as a router and range extenders. All you need to do is properly relocate them. And the plan that we are trying to do right now is if you turn off your range extender on that location and if your device on that location can still detect the other signal from your system and you're able to connect properly then no need to use the range extender anymore. Like Okay?
38:00
Speaker 2
or ? Yeah, because I because I want, the only reason why I want to use it is because I want to use the LAMB port. Why? Because it makes it makes it hard wired to the rice and it makes it. So now that it's connected to the 5G, is it faster now? Yes, I'm checking.
38:00
Speaker 1
How much signal are you getting on that location? How much signal? Like the wireless signal bars. The wireless signal bars one like if five is the full signal, how much signal are you getting? Two out of five bars? One out of five bars? [silence] two bars. Okay. So if it's okay. Okay. So if you're connecting to the 5G, okay, so meaning,
39:00
Speaker 2
Nope, it's slower. Can you connect where they been? on my device, let me go internet, let me test connection. See I get... What I thought Yeah, it's... Oh, oh. It... 2.5, uh, 25.1 megahertz of download and 4.3 megahertz of uploads and then my um my member. My bar is only two bars. with the 5G. It's the 5G that we just re-optimize.
39:00
Speaker 1
the signal from your NBE still able to reach in that area. okay? so let's I can see it here let me connect. Okay, right now it's flashing blue. Because you pressed the WPS button earlier, right? Yeah, how I not reset just unplug replug only because reset is a troubleshooting already. Okay?
40:00
Speaker 2
CDC Ramona. it's still um, it's still blinking blue sir. when he had the D uh, Ramona underscore Ex T it wasn't blinking like Eric. it's a blue. so you'll be able to hear it? What you call it? boy it was work heavy. it was heavy. but it was under the DC Ramona uh, uh. uh But it's not listed in the internet. You want me to reset or put on power lock and noise. Okay. I'll press the with it up in other side. I think. okay. Now it's a blue color. [silence]
41:00
Speaker 1
It will undergo a rebooting process first. [silence] So, while waiting for that range extender, my best approach for your case, Dan, is you may need to relocate the LN1600, the one that's connected directly to your MBE150, since that's just around three feet cable. So, you may need to look for a new location of that LN1600, so that the purpose is you'll be able to relocate the other child nodes closer to your room. And maybe if you relocated the LN1600 with a long cable, then the other child nodes will be closer to the point that one of the challenges will be put inside your room. And that's where you can use the LAN port
42:00
Speaker 2
Oh, okay.Sixteen. [silence] Sixteen. [silence] OK. [silence] OK. [silence] Sixteen. OK. Pretty good. Yeah. Yeah. Mm-hmm.
42:00
Speaker 1
And you can make it. Or. Up to. To connect your. No longer. The limit for the. Cable is up to. Or that's. That's the limit. More than that, you will have. And. being in the wire. And more than the limit. Okay. Yes.
43:00
Speaker 2
You understand? Yeah. Yeah. How long have a cable? It's a present. For me? That's what... Oh, okay. Okay. Eric, now go from China. Yeah, he's going to another one that is really fast. Okay. So, um... So, yeah. Yeah, so we can have to move. The city of
43:00
Speaker 1
Yes, but you need to have, but you need to have a customized cable for that. Because the cable that you have there is not long enough. It's just 3ft. It's not long enough. Okay then. But before you do that, then, make sure that you will relocate the 600 using a long cable so that you can make it closer to your room.
44:00
Speaker 2
where is this? he says these are too close 100 and the 60 they're too close and he meant to my father when he put it it works like so dad we just need to um move this one closer to whatever we want where is this locating it's not there it's not there i'll move it no problem it's not there it's something different it's not there come on tell me where it is get up and tell me it's okay it's not there it's a round it's a that that's not the 1600 it's a around device that's not an oval cylinder device it's a different device closer in our bedroom okay get up and show me what's different from the flu
45:00
Speaker 1
uh it depends it depends uh dan okay so let us say one of their child nodes there is the node that's broadcasting signal for your ring cameras to connect moving that node immediately right now then your ring cameras might not
46:00
Speaker 2
it's right. Right here. This, this, my brother's room, so we can take advantage with all this safe. Yes. Yeah, so we've We might ring cameras and all that. We want to maybe another one is nearby. So then is the ring cameras are they gonna work? Do I? Is my ring camera still gonna work if I move that tomorrow? Yeah.
46:00
Speaker 1
[silence] we no longer have a source signal that will be providing them. Okay. So, what we need to do is we really need to make sure first, okay? Don't relocate yet. This is just a plan. This is just a plan, Dan. Hey! Like, like, like, let us say, you need to measure first. Because I know, the LN1600, the one that's connected directly to your MB70 is very close with each other. You're not optimizing. You're not expanding your signal. But if you can measure it first, then also try to pinpoint on which location you're going to put this node, then measure it in actual the length of the cable that you may need. Then, once you already have that, for example, you might need a cable that's like 50 ft or like 70 ft. This is just an example. You might need 70 ft long or maybe a [ silence]
47:00
Speaker 2
Oh, uh, thank you. Okay, it was best that one was the one that was on the table. Okay. Do we need to do as the old one was, well, it was on the table. Yeah. Uh huh.
47:00
Speaker 2
Of course. Well, go back to work.
48:00
Speaker 1
the advantage to use that to connect your wired device, You have other options as well here, okay? You may either need to have a switch, a switch that you can, like a switch that you can wire or a long cable that you can wire that device going to a nearby child node. You have a lot of options. Ah, yes, the LN1600, the one that you mean. [silence]
49:00
Speaker 2
let's go here. The the main thing yeah but how are we gonna do it because that wired device can't hard wire because it's uh it needs to hard wire to the main device so it it only has one to how are we gonna do it a a splitter with two two on them. Yeah. No. No, because because it's on that the NB 700 it only has one hard wire LAN port so I can only do one hard wire cable one. So that's the thing. I need a a splitter.
49:00
Speaker 1
able to be plugged in here. yes that will be a great way for us to to understand your topology and yes and we can then properly relocate the node. okay. [silence] so then okay then uh for us to. 2 for me to properly assist you in how to resolve your issue in that room that you need to have connectivity, then I'll be sending you an email, and on that email I'll be asking you to send me the drawing of your home topology, like, for example, uh, by the way, how many stories do you have on your house? One story, two story house? Okay. Okay. So, two story with basement, am I correct? With basement. Okay. So, that's one story house with basement, am I correct? Okay. Okay. Okay. So, with your house right now, it would be
51:00
Speaker 2
at the. Certainly just no, no, which room It's one story, but there's a downstairs, there's no upstairs. Yes, because, yes downstairs, yeah, I don't know what call them uh, might be basement, yes. um yeah yeah sir sir is this is this a TP Link TL G 105 five point gigabyte u Internet switch network hub Internet switch plug. Is that good? Because it only has one port. So, if we get that switch on there, we need to give them the signal line, T-load S one zero five five port gigabyte unmanaged Internet switch network hub, Internet splitter plug and flatless metal design shield port traffic optimization. CLG. Yes,
52:00
Speaker 1
So if you have the switch, then is it being used right now? Oh, I see. Um, we don't need to buy we don't need to buy anything yet, okay? Because you Okay. So, uh, Dan, this is what we need. Okay, this is what we need to do, then okay. So that it will be a lot easier for for all of us. I'll be sending you an email wherein I'll be requiring to provide to me the drawing of your topography and please provide the label of the devices. Like for example the modem, the NB E.
55:00
Speaker 2
I don't have it with me. I'm just looking it up on the internet. I don't, the one I have, the, the one I have, is the splitter that I have is that is the Z, the brand ZDQ CDQ. B. That's the one I have. with the two ports. Yeah. Yes. Yes, well, the, I'll provide a, Okay, on that. Yes. The, it's up. I provide a letter.
55:00
Speaker 1
So, if you have that uh label then I will be able to have like an overview of how I'll be able to assist you.
56:00
Speaker 2
Yeah, I'm I'm Sorry. Please I'm Sorry. Sorry. I'm Sorry. Sorry. I'm Sorry. Sorry. Excuse me? Not easy. No. You know, it without, uh, okay. I'll do too. Hi. Now, thank you so much. Um, Eric, is there any other, um, okay? Okay. Great. Yes.
56:00
Speaker 1
Thank you for confirming. So, I'll be composing the email for you, then once you're ready, you can respond to the email, then I'll be notified. Then I'll be checking it first, then I'll provide my my recommendation. And if I need to contact you tomorrow for us to to to continue, what time will be your best time? Friday. So, Friday is your best time. Okay. And what time on Friday? So that's June 26, right? Friday. And what time? For PM MMM. Okay. No worry. No worries. Okay, so. Yes. Okay. So just to double check. So on the email, I'll provide you a heads up that on the email, I will be asking the information of your home network topology. No need to scale. Just a freehand for us to make sure where is the, where are the devices located and there should be label for them, like this is the modem. This is the main router MBE 70 and bridge. Mode devices, the LN 1100, the LN 1600, and the child node and your room. And please include the walls in between, so that I'll know how many walls in between and, and just an estimate how much the distance with them. Okay. Then I'll Yes, rough estimate. Not exact. Okay? The purpose for that one is for me to properly check how I can assist you to relocate the nodes in their optimal position to put proper signal on that location. Okay. Then if I'll get that topology soon, then I have more time to properly think of what will be the best approach before I'll contact you on Friday, June 26, between 4:00 to 5:00 p.m. Pacific.
58:00
Speaker 2
and Okay. Okay. Perfect. Okay. You yeah. Just just roughly like estimate like that. Right. Not not to the yeah. Yeah. Perfect. Mm-hmm. Perfect. Okay. Yeah. Yeah. That makes sense. Yeah. We'll try our best. So before our phone call on Friday, Eric let's look over through them. We're gonna try get there it doesn't have a necessarily have to be detailed but reasonably good enough estimates before our Friday afternoon call just so we can get a sense of it.
60:00
Speaker 1
No worries, you're welcome. No worries, no worries. And thank you for your your cooperation, okay? So, uh, my Okay. Uh, since I'm, I'm composing it. Yes, I'll still compose it. Okay? It may take a few minutes from now. Okay? But... Okay. You're welcome. And, okay. So, my name again is Eric. Your level-2 technician. And you can also visit our website. Which is support.ethnicist.com. Have a great night to you there. And goodbye for now. Okay. You're welcome. Bye-bye. You're welcome. Bye-bye. [silence]
61:00
Speaker 2
Thank you so so much uh you were wonderful help and thanks for your patience and your great support okay thank you so much so so so then your your email your email will read your email will read um uh what is your email so I can look for it oh you'll send it to us okay no that's fine that's fine we'll look for it thank you so much Eric talk to you Friday thanks again thank you yes goodbye thanks thanks again bye bye thank you so much bye bye
61:00