V2 Rubric Detail — 1f97fdd4-74af-11f1-b…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-06-30 18:11
Duration
44m 4s
Contact
Mark Nadler
Issue Type
Router Setup
V2 Outcome
Successful Resolution
V2 Band
Developing

Agent & Case Context

Agent
Girly Joy Pocot
HappyFox Case
#LTS00135377
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: Device Reconfiguration
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (2 hallucinated segments). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution2.00/5
Accuracy2.00/5
Communication2.00/5
Protocol2.00/5
Efficiency2.00/5
Overall2.0/5

V2 Rubric Scores

Resolution4.38/5
Technical5.00/5
Communication3.75/5
Ownership4.00/5
EscalationN/A
Customer Exp2.50/5
Overall82.8% (+42.8)

V2 Grader Summary

The agent achieved a successful resolution (R1 Met) by guiding the customer through a full mesh reset and reconfiguration using appropriate troubleshooting (R2, T1–T3 Met). While the agent initially misstated OOW limitations, they proceeded with full best-effort support (R3 Partially Met), maintaining ownership and effective call control. Communication and empathy were adequate but not fully adapted to customer confusion, resulting in Partially Met ratings in those areas.

V1 Case Analysis

Customer switched to fiber ISP and needed to reconfigure an out-of-warranty Linksys Velop mesh. Guided through connecting primary node to ONT, accessing myrouter.local, changing SSID/password, and attempting to add child node via 5-press and web UI. Primary node online; child node remained flashing red. Offered email instructions and mentioned paid support. No resolution confirmed for mesh pairing.

Troubleshooting Steps
  • Verified power and Ethernet connection of primary node to fiber ONT.
  • Guided customer to access local router UI (myrouter.local) and check status.
  • Instructed on resetting nodes and using the 5-press pairing method.
  • Checked internet connectivity on primary node via mobile device.
  • Attempted to add child node via web UI (Connectivity > Router Setup > Add wireless child node).
Key Observations
  • Agent provided correct high-level steps for connecting the primary node to the new modem and accessing myrouter.local.
  • Agent incorrectly stated the default admin password as 'admin' — KB states many Velop models have no default password or use a password printed on the label.
  • Agent did not confirm whether the child node was factory reset before pairing attempts — critical step per KB.
  • Agent did not diagnose the flashing red LED on the child node beyond retrying pairing — should have advised factory reset or firmware check per KB.
  • Agent provided both 5-press and web UI methods for adding child node, aligning with KB guidance.
  • Primary node achieved internet connectivity, confirming WAN setup was correct.
Positive Highlights
  • Provided correct 5-press pairing method for Velop mesh nodes (WHW/MX/MR series).
  • Guided customer to correct web UI path for adding child node (Connectivity > Router Setup > Add wireless child node).
  • Successfully guided customer to achieve internet connectivity on the primary node.
  • Offered to email step-by-step instructions for later reference.
Agent Errors / Gaps
  • Incorrect default admin password stated ('admin') — KB states many Velop models have no default password or use a password printed on the label.
  • Did not confirm whether the child node was factory reset before pairing — required per KB when adding used nodes.
  • Did not diagnose the flashing red LED on the child node — should have advised factory reset or firmware check per KB.

V2 Indicator Ratings

Resolution
R1 Met Issue actually resolved conf 98%
Customer confirms network is working: 'it's working' and both nodes are solid green after setup steps.
R2 Met Diagnostic thoroughness conf 95%
Agent guided customer through reset, Ethernet check, 5-press method, web UI login, and Wi-Fi reconfiguration — logical troubleshooting sequence.
R3 Partially Met Correct resolution path conf 90%
Agent said 'since this is out of warranty, we cannot extend our help' but then continued with full best-effort support, contradicting initial limitation.
Technical Accuracy
T1 Met Technically accurate info conf 95%
Agent identified solid red LEDs, asked about modem model and port labels, and correctly inferred connection issues were due to incorrect pairing state.
T2 Met Appropriate tools / resources used conf 90%
Agent used correct tools: 5-press method for pairing, web UI via myrouter.local, and default admin password — all appropriate for the scenario.
T3 Met No misinformation conf 95%
Instructions were technically accurate: correct 5-press on parent, default password 'admin', same SSID/password across bands, and proper web UI navigation.
Communication
C1 Met Clear & professional language conf 95%
Agent opened call professionally, collected name/email, maintained control through complex steps, and closed clearly.
C2 Partially Met Confirmed understanding conf 85%
Agent used technical terms like 'connectivity tab' without simplification; repeated instructions when customer struggled but did not confirm understanding.
Customer Ownership
O1 Met Ownership & empathy conf 98%
Agent owned the case end-to-end, did not transfer, and followed through on guiding full setup despite OOW status.
O2 Partially Met Proactive follow-through conf 80%
Agent provided next steps (relocating nodes, adding more via 5-press) but did not set a timeline or offer follow-up if issues arise.
O3 Not Applicable Closure confirmation conf 100%
No prior case history referenced; this appears to be first contact.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 100%
No escalation occurred and none was warranted — issue was resolved within agent’s scope.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation occurred.
Customer Experience
X1 Partially Met Customer effort minimised conf 85%
Agent was polite and thanked customer, but did not explicitly acknowledge frustration or effort involved in basement setup.
X2 Partially Met Tone & rapport conf 80%
Agent continued at steady pace despite customer confusion about ports and cables; adapted slightly but not fully to customer’s pace.
X3 Partially Met Overall experience conf 85%
Customer had to repeat resets and re-enter passwords due to interface issues; agent could have preemptively guided through password visibility.
Call Transcript76 turns · 82 lines
Speaker 1
Keke. Do you remember where I put those black link systems? Are they in there? Probably the studio. Joy. Hi. I'm hoping you can help me. We have a lab.
00:00
Speaker 2
Welcome to Linksys Support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press 1. Now. For out of warranty products, paid support may be available depending on your issue. To hear more about your service options, press 2. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Hi, thank you for calling Linksys. This is Joy. How can I help you today.
00:00
Speaker 1
I have a Linksys mesh system. I've had it for a bunch of years, so it's not new. So it's not under warranty, but I'm not having a problem with the equipment, but I was hoping you could talk me through resetting up my network. And the reason being is that we switched internet providers and we now have fiber optic instead of the old cable that was here. And I need to this this new system doesn't the new system isn't I don't have the Linksys set up to work with the the new system. And I was hoping you could talk me through at least getting the initial pod set up. Yeah, you let me just get it for you. I'm looking right at it. Give me one second. Um. Give me one second here. I'm
01:00
Speaker 2
Mm-hmm. Yeah, sure. I may have a serial number of a reeling device, please.
01:00
Speaker 1
I'm going to take a picture of it and make it bigger so I can see. Hold on one second. Okay, I can give you the serial number now. It is 2020 J20M as in Mary 3902017. It's now, um, frontier who is part of, um, part of Verizon. And they, they, they set this thing up and it has an arrow on brand, um, I don't know if it's the router. I think it is the router. I have three. I have three total devices. Yes. Now, do I? That's what that's what I what I was figuring I needed to do, right? [silence] Okay. So, um, do I, should so should I go to where the, um, the router is? Okay, so hold on. Let me, I can do, um, I can do two of the three right now. The main and one other. The other one is in a different building. I would have to do that another day. Can you hear me? Okay, I lost you for a second. If I can do the main and one nod, is that okay now? Nodule, and then come back. Okay. So you need me to do, okay, perfect.
02:00
Speaker 2
Yeah, so since you need to, like, re-configure all of them, you need to gather all of them in the same room and they must be plugged in right next to each other or at least two to three feet apart from it, from the main node. Okay. Yes, I can hear you. Yeah, that's all right. Yeah, you can add the other node later with the same steps.
04:00
Speaker 1
So I'm going to the basement where this is, and the Wi-Fi down here should be fine, so you should not lose me. But okay, I see the,uh, I see the equipment, okay. [silence] Can you hear me? [silence] Oh, okay. I couldn't hear you, um, if you said anything. Okay. So I have the, um, one node.
05:00
Speaker 2
[silence] All right. [siligence] Yes, sir, I can hear you.
05:00
Speaker 1
with with the wire and the power cord plugged into it do you need to open my link do I need to open my links this software before I do any of this or no? Okay. Okay. sure. Thank you. I'm sorry, let me give you a second. Um, I'm untangling this wire.
06:00
Speaker 2
Okay. Okay. I understand. No need, no need. I'll just walk you through on how to and how to change like set it up. Settings, since this is out of warranty, we cannot extend our help, but enough support. But help us if through guides and missteps, to could, we can, my makeup walk you through. Email instructions so you out to change the name and the password. So I'll just walk you through for the initial setup. We'll be using the default name and password, just for you to have an internet connection. Okay. So right now, what's the light of the main node? Okay. So just plug in both the main node and cloud node first.
06:00
Speaker 1
Okay. Okay. um. I plugged the main one in and I gotta find a plug to find an extra plug here for the extra one. Um. I don't know if there's a spare plug down here. Um. give me one second. Um. [silence] If I unplug the there's two plugs the the and then there's the the I guess if I unplug one of these to free up a space am I going to disconnect everything or does that matter? [silence] I have to I have to there's spares but I have to move one of the plugs over to get a clean bug in here let's see um.
07:00
Speaker 2
Uh make sure uh double check first if on on what or where is it connected because if they set it up for your internet you might lose internet connection so oops a bit too much. Yeah. Does it have like um pair for your router or for your main node?
08:00
Speaker 1
You know, something, let's see. Let's see. how can I tell if um it's plugged in? Uh plugged in best I can. I think it I think it's plugged in without me moving it. Okay. So I think they're both plugged in now. Theu the main one is now giving me a green light up top. Well, it I I have to um there's a there's a cable coming out of the main node, but I I haven't connected that into the uh system that's here. I'm not sure what it I'm not sure where to plug that in. It's a uh it's a front it's a frontier modem. [silence]
09:00
Speaker 2
Okay I think you can try. okay okay alright good okay that's good and then the ethernet cable is already connected to the main node right just plug that in to any available port on your what what's the brand again for that modem um
09:00
Speaker 1
and it's a, aros, e-e-r-o, um, I guess, I guess that's the, uh, the router. So, do I plug it into the, so I plug it into the main black box, or do I plug it into the aros router? It says, um, on the back of it, it says, pot. S-1, pot. S-2. And then it's got, um, q-q-e-1, qe-2. Um, I think those are cues. Yeah. So, it's got several places I can plug it in, but actually no, this is a, this doesn't fit this wire.
10:00
Speaker 2
Get out. Ares. Uh, this, I'll plug it into the Ares router. Or, if it, do you have, like, um, another port on them, you can plug it into the main block box. Right? So that way we can create a different network for that.
10:00
Speaker 1
Here. Let me – I just plugged it into the only spot that fits on the – on the back of the black front here. I think this is a modem but I'm not sure. And the light in the back is flashing green and next to the green light, it says yellow. And the sort of phone the Linksys – the Linksys is red – is red now, still. No, it's not blinking red. It's solid red. The – the – the secondary – the secondary um node is – is blinking red. The main one is solid red.
11:00
Speaker 2
Uh, what's the motto, okay. Oh, and P just to make sure, can reset both of them the main node and the child mode, just press
11:00
Speaker 1
Okay. How long do I hold it? Three seconds? Okay. I did on the main now I'm doing on the junior. Okay. Okay. Now, I guess my big question is whether I've got it plugged into the right place, the cable from the main node, whether I have it plugged into the right place, because it's on the black frontier box. Okay. Let me, let me,
12:00
Speaker 2
Send hold the reset button until the light will turn off then release until the light will turn off then release can you give me the model number the model number of that block planner box
12:00
Speaker 1
_ see if I can find that. Okay. model frx 523. And it says I think intertech. It looks like the brand of it maybe. [silence] [silence]
13:00
Speaker 2
um... let me just... Let me just check that one. Can you see any port labeled um...
13:00
Speaker 1
I'm sorry. Can I see the what? Let me look. No, I don't I don't see that. What's on the back here is um it says POT S S1, POT S2, but that looks like a smaller cable than the one that comes from the um lynx system modem technically. And then um where I have it mounted to the house. To the cable so the coax cable comes over here. And um POT S1 and POT S2. So this has to go to those? I'm a little confused. [silence] This has to go to where now? [silence] Let me look. [silence] You don't have a cable modem, but you have a lynx system, right? How do you [silence] [inaudible]. Okay, so you're using it for the TV. So the cable comes in over the coax. You net. And then it goes to this cable and you have no coaks to the transmit. You just have the internet. No. [silence] [inaudible].
14:00
Speaker 2
On the Fron range, can you see a port that was labeled ONT?
14:00
Speaker 1
Plugged in. It says, the best I can read this, G E one next to it is the neck and another port, it looks like G E two, then G E three, and then G E four. That's that's all I've got here. Um, meaning, um, there's something plugged in this which is a green plug coming from a, I'm not sure. But that's plugged in and then uh, there's a there's a white there's a white plug coming into this which goes into I can't read it: N N G E. I hang on a second. Let me see if I can take a picture. And blow it up. Yeah, but there's a there's a.
15:00
Speaker 2
hmm. the, can you see a port with different color? ok. ah yeah, that one. that port that has the 10g.
15:00
Speaker 1
there's a plug already that's going into the arrows um the arrows device okay so then plug it into the back of the arrows device okay so I just did and there's only one point there's only one place to do that so one open spot so I just did I just plugged that in and um the Blinksys is solid red right now um both of them are solid red.
16:00
Speaker 2
Okay, I see. So, yeah, it was already used by Aeros, so that's the only port that you can connect for router directly. So we will just connect your Linksys node to Aeros. Yes sir. Yes. Both of them. Okay. Can you check your phone first? Check your Wi-Fi settings. And.
16:00
Speaker 1
Okay, let me go to settings and do that. You sit on my device to see if the Wi-Fi is working. Yes. Yes, I understand. Okay. Okay, connections, Wi-Fi. Um, they're not. Set up.
17:00
Speaker 2
Check if on the available networks can you see both Velop set ups net or two Velop set up names for this node just to double check if the SSID is showing up. Check the Wi-Fi list. Check the available Wi-Fi networks. Okay.
17:00
Speaker 1
Yes, DCB, right there. Okay. Okay. Okay. Okay. I did that. And now I have a yellow light on top of the main door. Then keep going. Then keep going. Keep going. Then keep going. Okay. Keep going. Keep going. [silence]
18:00
Speaker 2
okay, good. So, um, for you to set it up easily, on your main node, kindly press the reset button five times. One, press every second. Yes, on the main node only. And we just wait for it to process. And also if the other node will start to blink, that means it's trying to connect with the main node. And by the way, sir, may have your first and last name please.
18:00
Speaker 1
I'm sorry say again yeah sure Mark and then the last name is andler N as in Nancy a dlr dot mark mark at gmail.com Okay, the main node just turned green I guess that's good The other node is still uh still uh flashing slowly red
19:00
Speaker 2
Can you say your first and last name? And lastly your email address. Okay, thank you. Okay, that's good. How about the other notes? Okay.
19:00
Speaker 1
OK. So you're saying click on develop or, no? Yes, develop. There's only one choice. Develop setup DCB. So click on that to go to, to, it's connecting. Yeah, OK. And now what should I do? [silence]
20:00
Speaker 2
It's still trying to connect. Let's just wait for it to turn green also. So on your phone, for you to check if the nodes are working, you connect to the network name of the main node. If you have two Valop set up, quickly identify which one is the main node. You can check at the bottom. Yeah, yeah, yeah, Valop set up. Make sure that is the network name of the main node. Okay, I see. Yes. Then you Mm-hmm. Did it ask for.
20:00
Speaker 1
It did not ask for a password, no, but I'm in setting, I'm in, I'm in settings, so I don't know if it knows there to ask me for a password, does it? It says connected, connected from the device, from my device that's there. So I should turn off my, um, my, my cell service, right? So this way I know, but how will I know if it's internet or the, or my cell service.
21:00
Speaker 2
Okay. If it's connected kindly, uh, does it test connected or does it have some internet? Okay, that's good. That's good. Um, kindly check if you have internet, if you can Google something or check your emails or do something online, just to verify if the internet is working. Mhm, yes. You, you can just use your phone to check the internet, if it's working. Make sure your phone is connected through the volop, not on other network. [silence]
21:00
Speaker 1
nononononononononononononononononononononononononono.
22:00
Speaker 2
Or you can also turn off your cell service to make sure you are just using, yeah. So, to make sure that you're just using Wi-Fi. Mm-hmm. Sure. uh, yes. your callback number is 914-419-3998, correct? Okay. Okay, okay. Mm-hmm. Okay, sure. Yeah, sure.
22:00
Speaker 1
[KEEP_UNCERTAIN] Oh, it says can't turn on airplane mode during a call. Okay, so that's not going to work. So let me let me see if I can just turn off my uh cell service. Um, I don't know how to turn the cell service off. Do you know how to do that? I have the Samsung Galaxy
23:00
Speaker 2
Okay. On what phone do you have?
23:00
Speaker 1
Ultra S25. Here, let me see. Cellular. No, I don't have it. Let me see. Um.
24:00
Speaker 2
You can just go to, uh you can just go to settings, and then cellular network. and [silence] do you see it? or the mobile data? are you or you swipe down from top to right corner of your screen yeah
24:00
Speaker 1
I have my iPad right here.
26:00
Speaker 2
Alright. Okay. Okay, yeah, use the password at the bottom. the main node. The main node. It's all right there.
26:00
Speaker 1
OK, let me punch the password in. Give me one second, please. OK, got it. Let's see. OK, and so you cannot see. Let's see. Okay. I entered the password. It says joining. It says connected. So, now you want me to go and see if um I can connect to something on internet? All right. I'm gonna connect to Linksys. Okay, so it's working. No, the the the the I don't know if you call it the baby or the junior node is solid red still. Do I need to hit reset? [silence]
27:00
Speaker 2
Okay. Yes. Okay. Good. Both of the nodes are solid green or teal? How about you
28:00
Speaker 1
maybe a foot and a half. Okay. Okay. I reset it the light's completely out. [silence] And then, it was flashing red for a few minutes, a few seconds, and then just it went completely out. [silence] My router.
29:00
Speaker 2
Pleanty reset it again just press and hold reset button until the light will turn off. Then release. It's okay. All right. And then on your iPad, kindly access, just open up any browser or you can open Safari or Google Chrome if you have. Access myrouter.local. [silence]
29:00
Speaker 1
What was it? Okay. Okay. I'll just this down this download the Linksys app for setup. Yes. Of the phones. Okay. That's the password I just gave it.
30:00
Speaker 2
My router.local, and what can you see on that page? Can you see a picture of two smartphones? Okay. Kindly clock on that picture, and then it will bring you to a page where you can log in using the router password. The default password is admin, all in lowercase. You can just do it later. Just click, just click not now or what? And, um, are you, are you There you go. Stop there.
30:00
Speaker 1
[silence]
32:00
Speaker 2
All right. So that's the network name of the child node. That means it's not yet connected. So um since you're now on the web interface. You're on the dashboard, right? You can see smart WiFi tools, other stuff. Yeah. On your iPad. Okay, good. Can you scroll down first at the very bottom. And can you see end user license agreement, privacy statement, those options. At the very bottom of the page, below those white boxes. There is end user license agreement, privacy statement. Yeah, can you see um the access point? The last option.
32:00
Speaker 1
C a yes. Okay, I did. And it says waiting. Okay. I'm sorry, on the left side say that again for me? I see this device, I see router, I see internet. You're saying click where it says router? Oh, I'm sorry. I'm sorry. You know what happened? I had the page enlarged so I didn't see that. Okay, so now now now I'm back over there. Um I'm sorry. And now I see smart wi-fi tools router.
33:00
Speaker 2
you have? yeah. Simply click on that. Okay, and then it will just bring it to the same page and then on the left side, under router settings, click connectivity. On the left side, under router settings, click connectivity. Now, on the left side option, not on the boxes. On the left side, there is smart Wi-Fi tools.
33:00
Speaker 1
Erro settings what did you want me to do? Connectivity. Okay. Clicked on that. Um? Yes. Yep. Yep. I see it. Okay. Okay. I did. Okay. It's it's not, no. Um, the the main router was flashed red and then green. And now it's back to all green, but the the child one is um it just flashed. It's flashing slowly now in red.
34:00
Speaker 2
CONNECTIVITY AND THEN CAN YOU SEE THE TAB CA Router Setup? After ADMINISTRATION. Yes. Click on that one and then click Add wireless child node. And then apply. And then observe the light of the child node if it will respond or not. [silence]
34:00
Speaker 1
Can you, can you hold on, hold on one second, please. Okay, I'm sorry, I'm back. I see Wi-Fi settings, yes.
35:00
Speaker 2
okay good just straight for it to process and if you wanted to change your name and password is we're on still default name and password okay um as what I'm saying if you wanted to change your name and password on the web interface um just go to wi-fi settings that's still under router settings yeah then there you can see 2.4 and 5 okay I'm going to choose that one
35:00
Speaker 1
Yes. I'm going to take your suggestion to me now. So you're saying put a new Wi Fi name and get rid of Vellop setup? Okay. So um. So I'm I'm I made up a new name for it. Um the Wi-Fi password, I can just make up another name or no. A password? [silence]
36:00
Speaker 2
5 gigahertz band, right? So, you can change the Wi-Fi name and also the Wi-Fi password, whatever password or Wi-Fi name you want it to be. Make sure that both 2.4 and 5 gigahertz has the same name and same exact password, so that your network will not be separated unless if you want to separate them. Yeah, if you don't want to use the default name and password, you can change it there. Yeah, for the Wi-Fi. Yeah, for the Wi-Fi password. [silence]
36:00
Speaker 1
Okay. [silence] Okay. [silence] And then for the, [silence] I did it for the 2.4 gigahertz. And I should do the same for the 5 gigahertz.
37:00
Speaker 2
Yes, exactly the same. [silence]
37:00
Speaker 1
5 gigahertz 1 band, 5 gigahertz 2 band. They should all be the same or no? Okay, so all three. Okay. So, I'm going to tell it apply and then, oh, you know, it's interesting. It's- give me give me give me one second, please. I looking at the-
38:00
Speaker 2
Yeah, all of them must be the same. Mm-hmm. So you will also receive, um.
38:00
Speaker 1
Looking at what I had punched in here. I did it to show me the password. One of them hadn't filled in the way I thought it was. So it's good I checked. So let me, I'm just making sure they're all the same. Okay, so now I'm going to click apply. And then, um, it's updating. Yes. Okay, it said applying changes. Your router is applying changes. Okay, you may lose temporary service. Okay. Oh, it was green a second ago. The chime was green for a second. And then when I just did this, okay, it, the both lights went out for a second.
39:00
Speaker 2
Uh-huh.
39:00
Speaker 1
It says "waiting." And now the child node is flashing red, the main node is green again. Okay, now it came back and said, your, it said router not found. You're saying on my, on the White, on the, on the iPad. Okay. Okay. I found the network. Yes. Okay. And I punched in the new password. Oh, now the child.
40:00
Speaker 2
Just wait for the travel now. Okay. Yes, you go back to your Wi-Fi settings and look for your network name, the new network name that you have created and connect to it. And use your password. Yeah, the Wi-Fi settings on your iPad. Try to look for your network name. If it's already available.
40:00
Speaker 1
Uh note this is green again. Okay. Okay. So these both seem like they're working then. Um now, now where for this moment, where the router and the modem are, are in the basement of the house you know, we're doing construction in the house. So when the construction is finished, I'll end up moving the router somewhere on the, the modem and the router on the first floor. Um and then I'm, I want to take this pod, the baby pod or the junior pod and I want to put that now on the first floor. So when I unplug it, um and then I'm going to go upstairs and plug it back in, it should just reconnect, no problem. Okay.
41:00
Speaker 2
okay, that's good okay, yeah, that's good mmm yes, it will reconnect no problem so you can relocate these child
41:00
Speaker 1
Okay. Good. um, or using it, I'm sorry, doing what? Okay. All right, so I think I'm going to do that instead of resetting them, the main, the main node. Um, all right, well, thank you. Yeah, I don't, I don't want to do that again. Um, all right, that's great. Well, well, thank you so much for, for your help. If, if the main node gets unplugged, will that cause a problem or no?
42:00
Speaker 2
And if you wanted to add another node, you can use the same method by adding it five press on the main node, or by adding it using the web interface. If you wanted to add another node or a child node, you can use the five press method in which we press the reset button five times on the main node, or you can also use the web interface, or the settings that we access on your iPad, to add another wireless child node. Okay. [silence] Yeah. [silence] No, there's no need to reset the main node. [silence] Yeah. [silence] Yeah. [silence] No, it will not cause a problem.
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Speaker 1
my name was Joy, correct. Yes, please. Yes. Yeah, no, well, thank you if you can email me, I would appreciate that as well. But thank you so much for your help. All right, thanks. Bye bye.
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Speaker 2
Yes, sir. My name is Joy. Would you like me to send you an email for the instructions that I gave you, since we can no longer, yeah, help you if you call me back? Or you can also avail of paid service if you want. Okay. Okay. You're welcome, sir. Thank you for calling. Thanks and have a good one. Bye.
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