Speaker 2
Welcome to Linksys Support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.w-babble-mumble-Linksys.com. Please have your device serial number ready for assistance. Press one now. For out of warranty products paid support, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue.
00:00
Speaker 1
[male speaker.] I'm gonna cut off the right ear left channel. [silence] does anyone have anything special planned? um yeah I just bought as a new links your toad and I'm trying to set it up and spectrum referred me to you are you there hello
04:00
Speaker 2
thank you for calling asking for my name is Gerald can help you okay now and you do a serial number and
11:00
Speaker 1
Oh, I can hear you now. Yes, the model number is WHW01, and no, I'm sorry. That's the model number, and the serial number is two, five, F-11-M3 AA 22847. Laura Frey, L-A-U-R-A Frey, F-R-E-Y. Will I get spam? Will I, get any spam?
12:00
Speaker 2
Okay. All right. What is your first name? And last name? So I can create a record. What is your email address? Sorry, what did you say? I know this is just for documentation.
12:00
Speaker 1
L I'm willing to provide it as long as it doesn't go into any kind of a list that gets sold. Um, okay. L K F R E Y @ mindspring.com. I get I get so much spam, it's insane as it is, so I just don't want it to get sold. I probably wouldn't result in any more than I already get. Um, yes. [silence] L [silence]
13:00
Speaker 2
if you don't want to provide us, it's also okay. Okay. yeah, we're not doing spam. Sorry. Let me rate it back to you, the the email. Uh, so that's L K S E.
13:00
Speaker 1
F. R. E., yes. M.O. P., yes. Spibrary and G., yes. Spectrum. Walmart. Um I there's probably like an order number I could give you. I'm not another, well I can't because the internet's down. Um, if I had internet, I could give you an order number. Oh, I don't have a printed receipt. I mail ordered it. It
14:00
Speaker 2
No, F-R-E-Y at M-I-D. M-I-N-D. And then the word spring .com, right? Got it, thank you. What is your internet provider? Oh, you said spectrum, okay. Where did you purchase this one? Do you still have the receipt? No. Uh, I need the copy of the receipt.
14:00
Speaker 2
um online invoice is also okay invoice receipts something like that how many links is frutters do you have total? links is frutters five What? I
15:00
Speaker 1
It's not out of warranty. It was just delivered this morning. I mail ordered it. I don't have a receipt. [silence]
16:00
Speaker 2
Okay. since it's showing no data right here I canNA I can I can also register this one without the receipt under your name. this will be deemed as out of warranty and for out of warranty devices we charge $15 just to assist, but what I can do, uh that is why I'm asking for the receipt. well if that's the case unfortunately I'm going to
16:00
Speaker 1
It's not out of warranty. It was just purchased. There is no receipt. It was mail-ordered, sir. I don't have a receipt. What what would constitute a proof-of-purchase? It was delivered it was it it was delivered today. Today. Today was the date of purchase. A copy of what?
17:00
Speaker 1
I have no proof of purchase. It was mail ordered. I mail ordered it online. I didn't walk into the store and get a cash register receipt. I ordered it online. Oh, you know what? You know what? I won't buy another link. Sis, I tried to buy the first one came open box and tip Transcribe this audio from the left channel. Output only the spoken words, no labels or timestamps. If there is silence or no speech, output only: [silence] [silence] [silence] [silence] You know what? You know what? You know what? it's going back to Walmart. I'm going to return it. I'm going to buy another brand, one that will actually like, help me. Now, I have to go hook the old router back up, damn it. My feet hurt every time I stand there and work on that corner in the laundry room. Nope. I won't buy another link. Sis. The second one, I tried to buy. The first one came open box and tip I'm sorry to hear that. What? Oh, what are we doing for it to go wrong? All right, let's make sure, let's make sure, uh, yeah. I I need the serial number of what you purchased, just so I have that on file. Uh, tomorrow. Yeah, yes, all right. Uh, let me just confirm the order details. M 25673. Yes. $86.36 would be the cost of a replacement.
18:00
Speaker 2
I'm not saying I'm not I'm not gonna help, it's just that I need to follow a process, but then again, the, the deal number here, it shows no data, I cannot confirm that, I need a confirmation. You, you can read it again, that, sure, you can do that.
19:00
Speaker 1
2-2-8-4-7. Well, and like I said, unless your warranty is less than three hours, it's in warranty. [silence] Well, Okay, it was, it was mail ordered. It was, it was delivered today. Okay, sorry. All right, well, if we can't get it set up, I'll just, I'm going back to Walmart tomorrow to do some other returns, including the first one I bought came open box that didn't work. And I'll also return this one. All right, I'm back in the laundry room standing in front of it. Let's see if you can help. I've got the ethernet cable plugged in to the, the modem box that comes from spectrum. And I have the machine plugged in to the power, and I have the ethernet cable going to the lower of the two. There's two spots on this thing in the back, and I have it going to the lower of the two. Is that correct?
20:00
Speaker 2
I understand... I understand. However, I do need anything that will prove that it's new. I'm I'm gonna ask you later about that. But for Nella, maybe open my tools. One second. [silence] All right, what's the light of the Linksys router? What is the light of your Linksys router? The light on the top. The- on the top.
21:00
Speaker 1
Or maybe pink. Yeah. All right. Well, it's plugged into the lower port right now, the, the Ethernet cable. It's plugged into the lower port to the, um, modem that came from Spectrum.
24:00
Speaker 2
At the back of the, or at the bottom of that, there is the R2 port. Is the cable plugged into any of the port? Okay, the other, you got it. The other end of that cable is connected to where? On the bottom of the router, there's a reset button. Press and release that five times. Not too fast. Not too slow. But one second gap between presses. So, sounds like this press, release just like that. Five times.
24:00
Speaker 1
Okay. It's now blinking kind of a very light pink. Okay. Well, it's still blinking light pink. All right. All right, perfect. Okay, it just stopped blinking like pink.
25:00
Speaker 2
if there is internet coming from the modem or the internet source, the expected light, [or the output device] is blue. maybe aqua or greenish blue. [silence] It will take 5 minute, I mean 3, to 5 minutes for that to configure the setting. so, we're going to [wait] 5 minutes. or 3 minutes at least. [silence] I'm setting timer now.
25:00
Speaker 1
The, the, hey, hey, your cough, you're on mute, I know what you mean by that. You're on a horse. You're on a elephant.
26:00
Speaker 2
Alright, we still have ten more minutes. How about now? Still blinking red?
26:00
Speaker 1
It's still. Oh, gosh. Hold on. Let's see if I can read it. It's so tight back here. Yeah. Do you need some air? Huh? Yeah, I do. [silence] I need some air. It says M.O. something. Would that be-
28:00
Speaker 2
what is the model number of your spectrum box?
28:00
Speaker 1
Would that be,would it be something that follows M.O.L.O? Okay. Well here here's a number. It doesn't say that it is a model number, but there's a number up in the corner that starts with an E. It's E31 U2 V1. Is that it? [silence]
29:00
Speaker 2
I'm all. That to measure. Normally for spectrum boxes, start with the model number E. the letter E. Sometimes EN or EE2 something. It sounds like a model number. All that.
29:00
Speaker 1
It's a, yeah, it looks a little bit like a, looks a little bit like a book-shaped box. I guess it could be yellow, I can't tell the color of it. But it's plugged in where the old one, where the old one was plugged in. I just unplugged that ethernet and put the new ethernet in there. And there's a light. Well, Spectrum referred me to you. [silence]
30:00
Speaker 2
Okay, it's a block, uh box too. Uh phone ford and one Ethernet for it. Okay, so the, the cable is plugged into the yellow port of this modem, correct? Yeah, maybe the internet is a problem. Do you have extra Ethernet cable? Because blinking red means it.
30:00
Speaker 1
okay. Well, I have the old cable that I have the old cable that is came with the 30-year old uh router that I was trying to replace. That's the only other ethernet cable I have. You want to try the old one rather than the one that came with it? Okay, sure. [silence]
31:00
Speaker 2
Did not detect the the cable. Who's not getting any internet source? Hmm? Can we try that? Let's try that. Yes.
31:00
Speaker 1
Okay, I just put the old cable in. Now we're back to a blinking red light. [silence] I put the old, I put the 30-year-old cable back on and hooked it into the new, into the new router. Say that again. There is an ethernet between them. An ethernet cable. The 30, the 30-year-old ethernet cable is between them.
32:00
Speaker 2
So, the cable. Let's check the cable. So, the cable is connected to the modem, spectrum modem, right? Internet port for internet. [silence] Are your links just rather directly connected to the modem or there is a wall in between. for a switch? [silence] Is your link just rather, is that connected directly to the modem or there's a switch in between or a wall patch? [silence] Yeah, it's directly.
33:00
Speaker 1
Well it's plugged into each of them on either end I guess that's directly connected, correct? Blinking red. Okay, the red button on the back hold it down for 20 seconds.
34:00
Speaker 2
and what do you like
34:00
Speaker 1
It's more or less 20. Okay. The light is now blue. I'll unplug it. The spectrum modem, all right. Okay. I'll unplug it. Okay. I have it unplugged.
35:00
Speaker 2
okay. While waiting for that to fully boot up, turn off the expecter modem and turn it back on after 30 seconds. Unplug it from the power source.
35:00
Speaker 1
i can't i want to i can get it plugged back in There I did it. All right. I have a plug back in. The modem is blinking green and the router is purple.
37:00
Speaker 2
What's the light of the modem now? And what's the light of the router? All right, do the power process again on the Linux router.
37:00
Speaker 1
I'm holding for 30 seconds five times Now it's blinking pink and the motor is back to a solid red light at the at the Ethernet cable and the router is blinking pink So I have a laptop but it's not hooked up to the internet.
38:00
Speaker 2
the pipe presses. No, the press and release five times. one second gap between presses. Yeah. [silence] let's wait. three minutes. [silence] just in case we need a laptop, do you have a laptop we can use? that's fine. So what is the operating system of your laptop? Is that a Windows 10 or 11?
38:00
Speaker 2
does that have an Ethernet port that we can use or no Ethernet port at it? No, but did it blink blue? [silence] is it a blinking?
39:00
Speaker 1
Okay, I gotta go back to the other room to get to the Wi-Fi, hold on. And that underscore, Ave, whatever it was, that was showing earlier in the Wi-Fi list, and I put the password that's listed on the bottom of the router, but of course it didn't connect. Oh, it's hot. Okay. Now I am. Ooh. It says It says I'm connected. Let's see if I can download something. Give me just a second to test it. [silence]
40:00
Speaker 2
get your laptop connected to the Wi-Fi. the Wi-Fi name by default is underscore Veloio setup. okay. sure.
40:00
Speaker 1
And I did, I successfully downloaded something. Now, am I good to go or do I need to change passwords or anything or am I just good, am I good to go? Okay. I don't mind it being this, if it's easier. That's fine. I guess we did it. I guess we did it. Do I need to do anything else? I can [silence] I can
41:00
Speaker 2
You can keep the Wi-Fi name... as it is or you can customize the Wi-Fi name if you want... see, it's up to you. You want to keep it as it is? That's okay. Sorry, you're breaking up. What did you say? Oh, if it's working, no need. See, it's already set up and well, if again, if you can provide a proof of purchase, we can update the warranty so next time you call, you won't be charged. I will not charge you though. [silence]
41:00
Speaker 1
pro... proof of, I don't have...
42:00
Speaker 2
that will not work but you you can find it or you can find the proof for us later when you have time or in your spare time. I'll send you an email, you can reply to that. yeah that's fine. yeah I accept that order number. Okay, I got it. but uh... I'm not sure if that's gonna help us update the warranty. I just need to I mean you you can do it later. it's not gonna okay let me see if I can find it. I'll send you an email,
42:00
Speaker 1
have. I can never do it. But that is the order number. All right. It was ordered. It was ordered on June 13th and it was delivered, um, shit. I had that right in front of me. Hold on a second. Track the package. And it was delivered today at 12:09.
43:00
Speaker 2
Okay. So, what I need is that the, the date of the purchase, that it will show on the, maybe the wallet, web site, something like that, online invoice. [silence] Let me search that here. [silence] Okay. But, based on, I'm not expert with this, so, you can correct me if I'm wrong. So, based on the Walmart, um, I mean, I did search it shows that they have digital receipt.
43:00
Speaker 1
[silence] [silence] Here's something to print an invoice. It has an order number. [silence] [silence] And that's all that's on there. [silence] The order was placed as I said before on June 13th. It was delivered today and I've given you the order number and that's the only number on the invoice is that order number. [silence] Well, I don't know
44:00
Speaker 2
you can find that there it's not you you can do it later it the writer is okay now you're good to go when you find the received just provide its as long as it shows the the router there then then router details the and I think you have to click the invoice we can get him that expert but I think you have to click the invoice it will show you the date of the purchase the the router details the name full this is and I hope I'm and I but and I understand uh that if that's okay I'm I'm not gonna argue with this okay is is there anything else um
44:00
Speaker 1
there is but I don't have a receipt I do not have a receipt I ever got a receipt so I can't go find something I never got you don't get a receipt when you shop online like you do when you walk into a store and it goes through a cash register well uh I I think the order number would would be what you need I think but I'm not sure
45:00
Speaker 2
Now I do believe you that you purchased it that you just got it however I cannot proceed updating the warranty because it will ask me for the receipt the copy of the receipt digital invoice or something like that. That is again I'm not they have digital receipt just like Amazon actually. No that's okay the order number will
45:00
Speaker 1
Yeah, it's working at the moment. If it works, if it works as long as the old one did, I'll be happy. I haven't had any trouble with the old one and it's 30 years old. They keep telling me that's the reason I get I'm dropping and getting slow service is because it's so old. So I have now replaced it. Okay. Let's I there is no receipt because I didn't buy it in store. I bought it online. Nope. I'm glad we got it working. I hope it continues to do so. Thank you. Thank you. You too.
46:00
Speaker 2
order number one not going to help me update the warranty but again, I'm not going to argue with this, that's okay. the router is all good. So, you have a question. Got it. You have other questions? Anything else you know? Thank you for your patience and your time with this one. Now, if you have a good evening, take care. Thank you.
46:00