Speaker 1
Hi, can you help with my MX6200 router?
00:00
Speaker 2
welcome to linksys support to ensure quality service your call may be monitored for in warranty products our support team is available to help with performance and hardware issues register your product by visiting register.linksys.com please have your device serial number ready for assistance press one now for out of warranty products paid support may be available please have your device serial number and contact information ready if unavailable kindly call back later for out of warranty product paid support option may be available depending on the issue Thank you for calling Linksys. This is Mei. How can I help you? Um, MX 6200 Um, I recently got.
00:00
Speaker 1
Yeah. [silence] It is. just going to be 5 8. W. 10. M. as in Mary, 2. B. as in boy, D. as in David, 109 90. That's a door there at the corner. [silence] Right now it's blue. I'm trying to put it in bridge mode.
01:00
Speaker 2
What's the serial number? 90. Okay. Let me just check this one here real quick. And what's the light, status and top? Solid blue. Like two of your linksys, including the main one.
01:00
Speaker 1
I'm trying to add this one. Yeah, I mean, I have seven of them that are in bridge mode. Yeah, that would, um, Yeah, actually, let me let me pull it up. Yeah, so one of them wouldn't be in bridge, you're saying, right? If I if I did set it up correctly? [silence]
02:00
Speaker 2
And is it like your main router is already on DHCP. I mean, bridge mode configuration. Okay. I just want to clear this. So your parent node is not configured at all as bridge, right? Just these extenders. Am I right? Uh no, because our mesh works, especially for this one. One should be always wired to the main source, which that should be the the one that will provide internet to the rest of the extenders. So.
02:00
Speaker 1
Oh, wait a minute. Wait a minute. Maybe maybe this is the one that went down. Okay. So I'm just going to go through all my mode um and make sure look I'm looking for the one that isn't in bridge mode, right? So you it should have one that's not in bridge mode. That's right. I just don't. Yeah. So I have I have like seven of them and I'm trying to add one more. And so I keep, I have two of them brand new in the box that I just bought. That was the serial number I read to you and that one I can't um add. I had I had a network.
03:00
Speaker 2
Yeah, that one. You're having problem with one hiccup only, not pairing, not connecting.
03:00
Speaker 1
network issue last week and so you might be right you might be there might've been one there might have been the parent node went down and so maybe the parent node isn't around anymore and that's why I can't I can't add another one to the the bridge. So so what is so what what what does that mean if I have if I don't have if all my nodes now are in bridge mode but I don't have the master node anymore what what would happen? Oh no all of them all of them all of them are wired every single one of them is wired because it's in a workplace so they're
04:00
Speaker 2
Okay, you can use the app for this, but you don't need to. Uh, it will not work. One should always be wired directly to the main source, and the rest can be plug in wirelessly. [silence] Since you want this one to be in bridge mode, is it like your main router
04:00
Speaker 2
Is also Lagos. I mean, uh... If that's the case, then your... go ahead. Uh... you have a Gateway modem. There you have a Gateway modem.
05:00
Speaker 1
Um, probably, I mean, probably, but I mean, I just plugged it into the wall, you know, there's live feed from the wall jacks. And I have, you know, seven of them that work right now. And I this is what I've always done. I've just, you know, add it, I always add it to the um to the group. And so I can't add, you know, I'm putting it in bridge mode. It's, you know, getting onto the current Wi-Fi, but it's not, you know, um, not, you know, I can't No, they're all hard, they're all, they're all hard wired. I keep, I keep, I keep adding, I keep resetting it.
06:00
Speaker 2
It's because it will not work if it not hard wired. If it's just plugged in wirelessly, it will not work. Mm-hmm. Okay. Since you're trying to hook up the last one, then you need to do a complete reset first before you can add it as bridge mode.
06:00
Speaker 1
I don't know how I can. I mean, No, I mean, it's a solid blue light, but I'm I am, um, I'm remote into it. What did I say? 109.1090, because I can, you know, I like remote in locally, because I have an ethernet up to up to it as well. What is? Yeah, yeah, yeah, yeah. I'm I'm, I can get into it locally if I'm hardline. Um, the problem is that it's, it's just not, I mean, I've tried different ones. It's just not getting, it's just not connecting. To.
07:00
Speaker 2
But what's happening when you try adding it is it just blinking? Oh. Um, for our remote access, it's no longer working, by the way. There's no cloud anymore on our links' route. There's Mesh. Yeah. Not Anymore. Uh like before, the app, you can still use that, but for local access only local access.
07:00
Speaker 1
You know, like it's in bridge mode, but it's not doing, you know, it's like this node is when I remote into it, it says, you know, it doesn't have an internet connection, which is I can't figure out, you know, what's going on, why it's saying that. It's uh, yeah, I'm just wondering if there was anything special like in the settings for bridge mode that I was supposed to do, but it should be pretty straightforward. Yeah. Yeah, that's what I, yeah, I did I did that. It's just yeah, the wi-.
08:00
Speaker 2
[u will], you can change it on your own by the way, but there's no guarantee it will work after. Bridge mode is just under connectivity tab. Under connectivity, there is option there internet settings and that's where you can change the 2.4. I mean and but it's still offline. [silence]
08:00
Speaker 1
So in this when it's in bridge mode, if I go to, what is it troubleshooting to get a status, right? That's connected to the internet. Um, yeah, it will say status. Yeah, like, okay. So I have, um, I have another router that I'm remoting into. Um, you know, it's that's another MX 6200 and that one, let's see if I go to that one's troubleshooting, then it should give me the data that says it's connected. Um, you know, I can see server name, host name. Uh.
09:00
Speaker 2
Uh-huh. Okay. Because it should be. Uh-huh. status offline. If you click the drop down to add role, you will see the [silence]
09:00
Speaker 1
m.: Yeah, I mean, I see it's um... Sorry. Let me make sure I get the right. I have so many notes. I need to make sure I have the right 1. Did I say, 1,099 export? That's what I said. Yeah. Yeah, 10,9,9 export Okay, so that 1 does not have a domain name like the other 1 like a working 1 does, so it doesn't have the domain name in there, which is um, my company's name. And then it doesn't, um, yeah, internet connection type just says bridge, but none of it none of the other fields are populating compared to 1 that actually works. Um, Just scrolling through the, to
10:00
Speaker 2
Bridge mode option, but take note. The one that you're bridging should be online. It should be working. Yes. if you can see the received the attachmentYeah. Yeah. Yeah and then you need to check what's the current connection type of the main one the main node because if it's on
10:00
Speaker 1
No, but I, I wouldn't, so, I don't have, I don't think, I don't think there's a main node because all of them [silence] Okay. [silence] Okay, so are you saying that, so, I'm not sure where the main one is. [silence] But does, do I [silence] I don't know. [silence] Like, is it, wouldn't this work without a main one? Like one that's in a regular mode? That's what you're asking, right? You're saying?
12:00
Speaker 2
under DHCP, it's like this. Once the extender are configured, it's automatically set up as a bridge mode. When the extender are set up, whatever a Wi-Fi name and password in the main one, the extender will automatically have it. No need to change the connection type, it will automatically change the IP address. [silence]
12:00
Speaker 1
No, no, I can I can I can get into, I can get into every working mode in the mode. I can I can remote in to the, you know, with linxists in the local. I can get into all of them. Um, but from what I'm seeing is none of them are in a regular mode. They're all in, um, bridge mode. And they work, and they're working. Okay, so, what I'm saying is if I don't have a main node, what's going to happen?
13:00
Speaker 2
Mm-hmm. It's like you can easily see the settings. Since the app is no longer being used, then you need to log in locally and we can then check it. But do you have a gateway modem? M-I-M? Uh, concert. bridge mode. Yeah, as what I said, it's automatically set up as a bridge once it's connected. The extender is only, excluding the main node. Ah, that's not possible actually, because our Linksys will only work if there's a main one. There
13:00
Speaker 1
but even even so even if they're hard lines, I'm telling you every one of these is plugged in to the wall, every one of them gets a live feed of the internet. So the, you know, that, you know what I mean? But like, so the strength is the same where all the nodes are. No, no, no, no, no, no. So, every one of them, every one of them is wired the same way because there's a live feed from the wall. This is for, this is in a place, this is in a business. You know what I mean? This isn't a home network. yep. Yes.
14:00
Speaker 2
The rest will be extended wirelessly after, so those it will if it's all wired then. There must be one out of your nodes of that is hardwired to the modem right now that is plugged in wired to the modem. Uhm. Uhm. So, uh again, so each of your linksys are configured as an access point, then not it's not connected to each other. Then for the one.
14:00
Speaker 1
Mm. [silence] Okay, I'm going to go through. So, I'll go through all of them, but, um, if I find that they're all in bridge mode and they're working, does it really mean that I need to put one in a normal mode?
15:00
Speaker 2
You want it to set up as a bridge mode, you need to set it up first as an access point. Once it's online, that's the time that you can set it into bridge. Given that the wired, where it's wired at is an active internet, like it's a DHCP router, which our Linksys mesh is wired into. This one that you're planning to set up as a bridge mode. It must be attached to a device that can broadcast Wi-Fi. It will then work if you'll set it up as a bridge mode. If it's not, then it should be an access point still. If it's connected to wired broadcast, it must be attached to a device that can broadcast Wi-Fi. It will then work if you'll set it up as a bridge mode.
15:00
Speaker 1
Okay, which means that one of them needs to be, uh... one of them needs to be in a regular mode. Is that what you're saying? Yeah.
16:00
Speaker 2
In order for it to really work online, if it's connected to each a wall patch, so it depends. I'm not really sure what kind of uh internet connection you have there. Probably the uh main source of this internet is a DCP router. That's why it's working now. If some of your mesh is already set up as a bridge mode. Because the number one requirement for bridge mode set up, there must be an active internet, a DHCP router where it's connecting to. It's not possible if it's up. Not necessary. Like since you have it all uh have its own access or have its own internet. Like each of our links are wired to a different wall patch, I think. So if you're planning to [silence] [silence] Set up as a bridge for one of it, it doesn't affect the rest. Like, it's only possible if our Linksys is hard-wired, not to a plain, uh, I'm sure that's what you have is connecting to, uh, maybe a modem because it's not possible if, uh, it's not, since you have multiple Linksys devices there. So, if it's just a regular modem, then that means it has a public IP address. If you'll set our Linksys into bridge, it'll not work. It'll be offline. Not unless if that connection has a private IP address, so our Linksys, once it's configured as a bridge mode, it will work online. Is it, it really bridge mode the connection type?
16:00
Speaker 1
Okay, so I'm just finalizing right now. I just checked them all. All the working nodes, sorry, I just checked all the working nodes. Um, and they're all in they're all- yeah, all of them would work because if I go under, um, troubleshooting, yeah, if I go yeah, so all of, so here's how I get access to them. So I have their, um, you know, I have the little this the five digit serial number dot um local or in my case I use .gap.com.
18:00
Speaker 2
uh... mode, uh, whatever IP address, wherever it's, uh... hard wired into, our Linksys will automatically have it. Or, will copy the same IP address. so it must have a private IP address, before you can set up our Linksys as a bridge mode. [silence] and they're online. [silence] I'm... Were... Were you able to check its IP address? Mhm. Mhm. Mhm. Okay. So you're not using up all the up. Do you have a remote access? You're using a different domain, the different IP address
18:00
Speaker 1
mhm pull it up again on 90 right. There it is. This can be... everyone that's kind of still okay um okay when I pull up the one I just read you for the new one that I'm trying to get it set up it's um yeah it's in bridge mode link the smart wifi services status says stopped but on a node that actually works that will say connected. what what is the linksys smart wifi services the cloud or... [silence] wait wait wait wait wait are you saying the linksys smart wifi services if it says you the
20:00
Speaker 2
Our Cloud yeah it's already taken down I mean to all our linksys devices they cannot be access remotely like our Cloud service is no longer being used for.
20:00
Speaker 1
Sorry. Okay. So links to smart devices says it's connected does that have anything, so if I'm setting up a new device, does a new device still have these settings able to get to it? Okay. Okay. So, so, so, so the troubleshooting it says I don't have.
21:00
Speaker 2
It can no longer be out uh access remotely only local access will do. But all the features are still the same, only the Linksys app feature. The cloud uh feature is no longer working. But on our Linksys mesh. uh yes it should be, because it's just the cloud. But our Linksys will still work as it is. Only the remote access when it comes to Linksys app.
21:00
Speaker 1
We don't have a domain name because I'm not able to communicate online. What it says that where it's partially working, it has all these items that there are. But we're not getting information for it because it can't communicate properly. If we don't have, if we don't have, again, a node that's in normal status, should we just put one of them in normal status and then see if we can add keep one. Okay. Let me, let me try it. Look. Okay. Let me try. What happens if you have two that are in normal states?
22:00
Speaker 2
Much better if you have one that is a normal, at least one, as an access point. It will have different SSID for each[silence]
22:00
Speaker 1
Okay. Okay. I guess I'll try that. Yeah. And if there's a – okay, I'll give that a shot. I'll try to put one in normal status. I guess I could just try with you here right now, if you don't mind. Um, No. Yeah. No, just the, yeah, the same building. So the same network and the, you know, in the building, of course.
23:00
Speaker 2
Huh. Because that only means both has the same, I mean, have different IP address. If you have two, that is a normal state. So those two will have its own IP address. That should work. Mhm. Yeah. Mhm. And just a question, Um this notes that you have, is it all in one area or a different building?
23:00
Speaker 1
Okay, so I clicked on connectivity and now click on what? [silence] Is this for um
24:00
Speaker 2
Okay. So it's fine if you'll configure some of it as an Access Point then. [silence] It should be connectivity but click first Capital C on the main page on the lower right side, capital [silence] C so that under connectivity you'll see CA Router set up. [silence] There should be a tab there CA Router set up. Can you see it? [silence]
24:00
Speaker 1
So, this is still in bridge mode though. Yep. Yep, okay, alright. Disable border mode, okay. I'm gonna just take a minute. So maybe it has to do with the um, last week I had about three nodes go down and maybe it was one of those nodes that went down
25:00
Speaker 2
Ah, okay, you need to go internet settings if that's the case and change it back to automatic DHCP. Yeah, the node will restart.
25:00
Speaker 1
I found I was a regular node. Sorry, a regular settings, and that might have not allowed me once that one went down, it didn't allow me to add any more of that. I'm pretty sure I just checked them all and none of them are in the regular mode anymore. Um, this, the one that I replaced, I think might have been the one that was the regular node. not, yeah, the regular settings. Okay, so 75 at 80% through? Yeah, I'm just doing this brand new one. I'll put it in regular mode. I mean, that's just the easiest to do right now. [silence] I don't know what else to try. So I think that's um, you know, you got a good point. Yeah. No, I'm I'm hard lined into it. So um, yeah, it should come back without a problem. [silence]
26:00
Speaker 2
Okay, it's still stock on that personage. Um, so far you just changed one, right? Only one. [silence] Anyway, if it fails then you can always access again the settings. If it's no longer accessible then you need to do a hard reset. [silence] And just turn off the power. If it's still if you cannot access.
27:00
Speaker 1
uh, let's see, was it Findhorn or Shigo? That was yeah. 109 990. Uh, it is blue. Um, and it's, uh, oh, yeah. Oh, the dreams are so weird.
28:00
Speaker 2
Less anymore the Web player interface. I wish that it would be the best solution. It's still at 80%, 85%. And what's the LED? The LED says now on top. The the main on it. Yeah. Yeah. [silence] Uh-huh. So yeah, whenever you try to access that specific node, use its own IP address, not the serial number. You will see the features
28:00
Speaker 1
note to log in locally, it gives you the local, but for the one that now is in the regular mode, um, there is no log in local, um, custom, you know, the serial number. so it doesn't work. [silence] okay. um, so this one, the, so
31:00
Speaker 2
I address. It will not appear there anymore because automatically it should work still. Automatically, once you want to access that specific node settings, you need to use its IP address, not the five last digits serial number. Because the domain will just appear there if it's set up on Bridge mode. Since it's auto DHCP right now, it's under automatic configuration DHCP. So automatically, for that specific node, you can only access it using its own private IP address.
31:00
Speaker 1
the one we just put back in regular mode it says it's connected to the internet um and then the under connectivity yeah okay so under local network so under so I'm going to um I only know how to get to it through troubleshooting so under troubleshooting I can see the um under under diagnostics I can see the IPv4 you know that address internet address
32:00
Speaker 2
Mhm. You will see its IP address by the way, under start and drop. You will see its IP address under local network, right beside internet settings, there's local network. If you want to change the IP address, you can do it there under local network. You will see there the router's IP. That's the internet... Yeah. The IP address that you will see there is your main.
32:00
Speaker 1
Okay. So, so, if I want to remote into it, what, what is the URL or the IP address that I remote in? [silence] Under local network. Where's local network? Wonderful. Got it. Oh, okay. Oh, yeah, it's the IP address we just remoted in with. Okay. So, if this one is set up how it should be set up, like prob, you know, like it's still got the same, you know, Wi-Fi settings and then I take another. [silence]
33:00
Speaker 2
main IP address to where this Linksys is attached to. That's the IP address coming from the wall part. you can check it under local network, that IP address. It's only for local access. mmHmm. Connectivity. Go back to connectivity right beside Internet settings. You can change the WiFi name there.
33:00
Speaker 1
Um, no, I don't want to change it because it needs to all be the same. It has to be the same. That's the whole, you know, I need it all to be linked together. [silence] Yeah. So, turn it on. The node steering and the client steering under advanced Wi-Fi settings for this regular node. [silence] So even, so this, I guess this is going to be acting as, if this is acting as the main node, it's okay to turn on node steering and client steering.
34:00
Speaker 2
uh-huh. On mesh. Okay. On, uh, band steering. Which one? Much better. Yes. It, it's on by default, but, Yeah, it's fine. But currently it's not, it doesn't have any extenders since this is the only mesh that you changed to access point. So it's not, the rest of the nodes that you have there is not related or it's not connecting to this, one that you just changed into access point.
34:00
Speaker 1
Yeah, every one, every one of them is connected. Yes, correct. That's correct, yes. Hmm, Maybe. No, I think they're all converted. I'm just trying to, I'm just trying to figure out why I can't add, you know, I, I, in the box I just ordered, there's two nodes and I cannot, I just tried the, you know, I tried them both and I cannot add them to the mesh network. and
35:00
Speaker 2
the uh they have uh all connected wired right and then because yeah that's why i am wondering earlier why you don't have a main node we call it main node the one that is directly connected to a modem but yours is all connected to the wall patch so it's um kind of confusing which one of your notes is set up as a parent node originally
35:00
Speaker 1
It's, I read online and you can have up to 12, right? For the Mx 8200, I read online and you can have up to 12, right?
36:00
Speaker 2
Actually, there's no specific numbers as to how many. As long as you still have areas there, which is having a weak signal, you can add more. But it depends on how you can figure it. The normal setup for this, there should be one parent node and the rest will be considered as an extender. And it depends if you want the main node to be set up on bridge mode, then automatically the rest of the child nodes will be configured as well as a bridge mode. Since the parent is on bridge. That's how we did the setup. But in your case, I think you did it manually, like you, you plug each of it, you, you manually configured it as a bridge mode. In a normal way setup, when we're doing
36:00
Speaker 1
Okay, so with telling me all that, um, this router now is a parent node. It's the only one I can think of. Um, when I tried to turn on the, um, client steering and the node steering, it's giving me an error message right now. It's saying, um, which probably means Maps of, um, but rote cannot be set or either restoration or forget the data, client, it's saying error device not in master mode. Yep. Okay, so [silence] you've got, are you using any software might like, um, Mac or Net dot, which is either, this is the M advice, it was main on to 8-up, you should say, um, on device Endora. 123 did the master or error. Can't fulfill click.
37:00
Speaker 2
You doing it. It's like only being done on the main router, main node. OK, because, because once it's set into Bridge, automatically its extender will have it, the settings which was changed on the parent Node. So,
37:00
Speaker 1
Named the actual, yeah, yeah, yeah, I'm I'm all the way out and I see network status. I see wi-fi settings, parental control, guest access, device list, priority and links to home networking. Yeah, yeah, yeah, yeah, definitely. But I want you know, I needed to make sure this one will this one will link to all the other nodes too. [Silence]
38:00
Speaker 2
So, it's already on. It's already on Access Point. I believe you can only turn it on once it has an extender's connected to it, so that feature will then be used. If this access point that you configured right now, will have an extender. Since you bought two units, are you planning to add the other one as an extenders for this access point node? Okay. Yeah, that's the point. You can check it under device list to see if there are nodes that are connected. Are connected, So you can network connectivity there.
38:00
Speaker 1
Yeah. So I've got device list. Hold on. Device list and um there. Shoot. I'm back. Just lost it. Shoot. Shoot. Okay. Hold on. Okay. So this is the master node and on here I see, you know, a bunch of [silence] Okay. I see about 107 devices. And this is [silence] showing the OK?
39:00
Speaker 2
or you can also check it under connectivity. Under basic tab, there's details on the right side, and that's where you can see the nodes that are connected. Under connectivity basic details option. Were you able to follow?
39:00
Speaker 1
one, I'm like, you know, hey, I definitely can't see the other nodes. Yeah. I only see one. [silence]
40:00
Speaker 2
You can let's see the picture of your nose. And can you see all of it? The reason why I walk you through that is for you to identify which one is not is set up as a bridge mode, because the one that will be listed there will be the only child nodes for this access point that you set up. So that's the only node that it's currently having.
40:00
Speaker 1
I. Okay. Are you, are you saying that I have to go back now and re do all of them? Oh my God. Okay, so yeah, I am. And what I think happened was, I think the parent node got um disconnected and then it ended up like this. It like the parent node came off line and then
41:00
Speaker 2
so as the child node. The rest are not connected to that cat expo. If you want to connect those then you need to do a reset and to add it as a child node on this main because this will be your access point from now on. This will be your main node. If you wish to have one connection only for the whole unit that you have. Uh question, are you the one who set up this node?
41:00
Speaker 1
I thought we set the parent node, and then, instead of... okay, so what happens right now if I take any nodes that aren't working, I have three nodes that aren't working right now and I reset them. And you're saying I have to use the app, right? That's what you're leading to?
42:00
Speaker 2
Actually there is no need to use the app. No need to use the app because the app is no longer working. If you log in using your account for local axes it will work but for adding child node do not use the app it will not work. Actually it can be done easily if you can gather those that are not working then make sure they plug in for the meantime within five feet from this access point node once it's within five feet all three can connect at the same time max of three minutes.
42:00
Speaker 1
Okay, okay. So, okay. So right now I have this one. This is the parent node. It's in a regular state. I'm going to take this other node now that's not working and I'm just going to plug it in and then, what, reset it? Okay, so. Okay. Okay. Okay. Okay, went off. Flicko. Okay. Okay, so I have it within 5 ft. Um, how do I get access to this one? I just look for this then, then.
43:00
Speaker 2
After it's all online, that's the time you can transfer it back to your locations. That's the easiest way to add... Yeah, it must be reset back to default settings. Resetting it, you should press and hold the reset button. And hold until the light goes off. Yes. Let go. You should do it for each of your extenders.
43:00
Speaker 1
name underneath right. And you what it so in your pot like didn't I do a pretty sure I did this in the past with the app. Is the app still not as good? Oh okay that's okay that's okay. All right so it's I hit the reset on this node it's a there's a red light now. Go to the master node and do what on the master node?
44:00
Speaker 2
No need to access those extenders that you have. Once it's on setup mode, just do the five, press reset on the main node, and those extenders nearby will be all synced in to your access point. So no need to access each of the child nodes' settings. No need. You did against adding child nodes is no longer working on the Linksys app. That's why it should be done. Uh,
44:00
Speaker 1
okay, so No, they're the same model numbers. okay, so yes, yes, it is. okay, so okay okay Should I hold it in for longer? okay okay You got it. Sure.
45:00
Speaker 2
No, it should have a red light. It, it, it, it, it should have a solid blue light. Is this a different model number, that child knows that you have? Is it still MX6? So, red light is not the setup mode. You need to reset it again. Make sure when you let go, the light should be, be off on top. When you, you let go off the reset button, the LED on top should be off completely. Let go after. So, just reset those extenders for, for the meantime. I'll be right back. Just gave me 3 minutes, max, okay? Thank you.
45:00
Speaker 1
Yeah, it's a blue light now.
48:00
Speaker 2
Hi, thanks so much for staying on the line. How is it? Okay, you can go to the main node and press the reset button five times within five seconds.
48:00
Speaker 1
Press the set button five times in five seconds. but it is still timing out, the lights coming back, lights flashing. And then it says, it says, you know, I'm no longer connected, with that IP, the 192. So we're just waiting. On the main node, yes. Yeah, but I mean, I just hit, but I just hit reset five times on it. So the reset was on the main node, right?
49:00
Speaker 2
yes press let go press let go press let go uh-huh on the main node okay even though you refreshed the page it's not it's it's no longer okay that's the
49:00
Speaker 1
Okay it's it's back now, main note is, yeah it's Alexander. Yeah Alexander underscore roach, uh, GAP.com. Yeah, I've had issues. Yeah, underscore roadcheck gap dot com. Now that's a good question I don't know. Maybe ATC. Yeah. Okay. The light is still now the light is. Sorry.
50:00
Speaker 2
Yeah, but it will not reset your main node, it will look for a nearby Linksys instead to connect, as long as it's on setup mode, so one by one, your extender there will blink white. What's your email address? By the way, I will just create a ticket here for you for me to register your device. Okay. You've visited our chat support, I think. You have a record here, Alexander. Alexander, Okay. And who's your internet ISP? Okay. I'll just take a note here that you're not sure if it's tored. [silence]
50:00
Speaker 1
White, and it's sort of um. What do you call it? It's not flashing hard, but it's you know going on, it's dimming on the master node. Parent node. Blue same one, it's like going in and out blue. Now it's white. Now we got a white light flashing. It asked me ... So it was something just popped up now enter your router's password to proceed. On the, on 192.168.1Okay. Okay.
51:00
Speaker 2
on which one? Oh yeah. It will blink at the same time the extenders will. What's the light indicator of your extenders? Uh later. Later once this child node has a solid white light on top, OK? Right now, they're still blinking, so we'll just wait until it will show a solid white light on each.
51:00
Speaker 1
So, can I ask you something like why, I don't remember having to do this. Why um, in the past, I'm trying to remember what do you mean this set up I.netformation.
52:00
Speaker 2
Yeah, because the setup you did is different. You configure each... I think the setup that you went through is you was you like configured each of the nodes one by one. So that's why you were able to access each of the nodes' web interfaces through their serial number. So it was configured in a different way on a complicated kind of manner because it's hassle if you need to access each of your nodes just to check their settings and uh that's why I asked earlier if it's being configured in a different building is that totally understandable.
52:00
Speaker 1
Yeah. Um. They're all in one building. Yes. [silence] I have something like eight. Um. Yeah. Uh, so, yeah. So I'll tell you how much we have. One, two, three, four, five, six, seven, eight.
53:00
Speaker 2
But they're just one building, all your notes. I thought at first that you have a parent node, which the rest, I mean you have a parent node, which is just being configured as a bridge. But yours is different. You configured each of your nodes manually And you changed into bridge mode. Or it was a set up bridge mode for each. Not just on the uh parent node, but it applies to all the nodes that you have. Are you got their total of six already? Six nodes. Am I right? Is you bought additional two? Uh
53:00
Speaker 1
Yep, so yeah, um, yeah. Just one. Okay, so it's done blinking, it's, it's, it's done blinking right now. They're all, yeah, all of them have a steady light. Okay, so, okay, so what am I going to, the 192? Is that what I'm trying to do? Yeah, it says enter your router's password to proceed. So the router password.
54:00
Speaker 2
Okay. And currently, you plug in how many nodes there, right next to the main node. Okay. You think you can do the rest? It's study white. Okay. You can now login back to the page and you can check device list to confirm if this particular node is added. But I'm sure it is, because it's already white. Same IP address 192.168. Okay, admin. Try admin.
54:00
Speaker 1
I have the uh, you know, I have the de uh, I have the one that I saved it under originally, but it doesn't seem like that's the the current one anymore, right? No. So, is it um is it a password underneath that, um, Yeah, so it's the it's it's the um, wait, sorry. Which router is this for? The the master the parent, right? That I'm trying to get into? Right, so I think it's the password that's underneath the node, right? It's the password that's underneath here. Yeah, I think it's this one. [silence]
55:00
Speaker 2
So all small letters, a D m I N, you can also try that if you already change the following T address, I mean, the routers, password. You can try admin first because by default, admin is our password, a D m I N, the router's password. That the main node will always fall, yes. So whenever you will access this
55:00
Speaker 1
Should have wrote this down. [silence] Mm-hm. Yep. [silence] She probably saved that. [silence] [silence] [silence] Oh shit. There we go. [silence] [silence] exchange here. let me double check it XJSG. okay, it's not taking that password. no, uh, I'll try the Wi-Fi network password. let me try that Wi-Fi network password. silence
56:00
Speaker 2
okay try admin all small letters a d m i n if it's not taking it yeah silence yeah it's not taking it
57:00
Speaker 1
your router password is the same as your default Wi-Fi password, printed on the quickstart guide and on the bottom of your router. I swear to god. I... are you sure it's not trying to get into the... I... are you sure it's not trying to get into this other one? That is correct, yes. Yes. okay.
58:00
Speaker 2
Is it the hint you're reading? Your computer is wired on this access point, right? It's connected wired. That only means whatever page you're routed to now is the only, that's the settings or that's the login page of the node you're hardwired into. You can have it reset though, click on reset and it will ask for the recovery key and that should be the recovery key
58:00
Speaker 1
Yeah, it's just not, it's like, it's like a setup screen. Um, there was no, there was no, um, reset button. I'm just refreshing the page right now, just to load it again. No, I'm just trying, I'm trying to reload the page as is right now. The 192, right? .11. Okay. Okay, there we go. Back at it. I think it's refreshed. Internet connected: Yes. What is the password? I have it saved, so let me try it again. I'm typing it exactly how it should be. Um,
59:00
Speaker 2
Tgereki on this axis point five digit numbers
59:00
Speaker 1
G S G, SG S G tim Majdi, Tim D. Okay. Tried. Invalid. Oh wait, it's probably just our password. Now let Uh, I mean, maybe I need to open a new browser because I'm not seeing the reset button. [silence] Umm just try a different browser. [silence] Does you have something to do? [silence] with that? [silence] I cannot, I do not. [silence] No. [silence] V it's internet connected and it says "Welcome." [silence] Welcome it's a welcome screen, enter your router's password to proceed. [silence] And I'm looking at the bottom of the router. [silence] Looking at the password. [silence] Double checking it.
60:00
Speaker 2
one second. You can still log in using the router password, right? Okay. Okay. And just to confirm, Alexander, you can still log in using the router password, right? Okay. Okay. And just to confirm, Alexander, you can still log in using the router password, right? Okay. Okay. And just to
61:00
Speaker 2
I tried admin, but it did not work. Am I right? Mhm. And then you have already typed exactly the Wi-Fi password that is on the sticker underneath. But that also did not work. Okay, and you can see reset option on the page right below the empty box. Okay. Can you use a different browser instead? Okay, can you use the link instead, myrouter.info? myrouter.info.
62:00
Speaker 1
Myrouter, info, trying to reach Linux. Now you're trying to maybe because of one of these reasons. Your current device is not connected to your router's network. What's here? And I'm sorry I'm just asking one more time. You said the app won't work at all right? the application, will it work or? and it wants to so I need to be on the same network, right? It's on the same network. It's connected. Plug additional nodes.
63:00
Speaker 2
Can you try one more time? Okay, it will work just log in locally.
64:00
Speaker 1
The power near the router. We sound more than one router. And I have one another code in another room right next to me. Ski, it's disconnected. So maybe the other mode, it's recognizing is another mode that is connected.
65:00
Speaker 2
Can you try instead? Yeah. So, since it's not really working, try to open a new page, a new page again, much better if it's a new browser. If you still have another one and [silence] can you uh just type there on the address bar?
65:00
Speaker 1
Yep. [silence] Ok. [silence] Yeah, show details. Yep, yep, invisible site. [silence] Visit the website. 404 page not found. Um that was a new browser.
66:00
Speaker 2
HTTP/1-1, colon, forward slash, forward slash forward slash 192, dot 168, dot 1, dot 1, forward slash CA Okay, press Enter. Good, good.
66:00
Speaker 1
Um, so when I just refresh this page, wait, hold on, when I refresh the page for 192, it looks, the page is sort of incomplete, it has like, enter your router's password to proceed. This router has been factory reset. Um, you can mind. These are all like the questions that it always asks when you go through to setup. Um. No, it's all on me.
67:00
Speaker 2
Okay. Can you try to refresh the page? What does it say? I guess we're done setting it up, in fact, you were able to log in earlier to the page. Is this a Windows computer by the way? Mac computer. Okay.
67:00
Speaker 1
Yeah, I do. Okay. Yeah, they're all the same. uh [silence] Is it the site?
68:00
Speaker 2
Do you have instead an iPad? Okay. Try to access it instead using your iPad, but make sure you're connected to the this node's Wi-Fi, the access point [mumbles].
68:00
Speaker 1
I keep hitting visit this site on the iPad and it's not going anywhere. Are you sure you want to visit this website? Yes. Visit the website. Doesn't. Nothing, it doesn't go anywhere. It's like it doesn't move. Yeah. Do you think maybe I should just unplug the the parent node and plug it back in the power? [silence]
69:00
Speaker 2
mm-hmm. Click visit the website. What happens after you click and visit the website? [silence]
69:00
Speaker 1
Correct. Yes. No, I mean, I'm using the computer. I'm using the computer, um. Okay, I have another computer, too. Um. Try to use. Okay. Yes, yeah. Just have to get on the same note. Uh,
70:00
Speaker 2
No need, no need. Right now, it's still solid white, including the child node that is plugged in right next to it, right? Okay. And did you use your iPad earlier? And that's what the message that showed up? And that other computer, is it still a Mac computer?
70:00
Speaker 1
Okay, so it's on the same network. Now I go to 192.168.1.1. Okay. Yeah. Checking for internet. That's what it did before. I mean, it's the same, you know. Yeah, same page, enter your router password to proceed. Yeah.
71:00
Speaker 2
Mm-hmm. Same IP. It's the same page. To continue. Okay, try to use the HTTPS. So HTTPS colon forward slash forward slash one 82.169.
71:00
Speaker 1
Yeah. Yeah, it was. I believe so. Yeah. I mean, this page wouldn't load if it wasn't. You know what I mean? So that page is loading for a reason. [silence] Right.
72:00
Speaker 2
Oh, actually, is that the IP address that you saw earlier under local network tab? Was it really 192? That 160? Uh, because that's one of the, uh, one thing that we noticed that our customers complaining about. But, um, I was able to handle this kind of, um, issue just once, wherein we are keep unprompted on that kind of page where supposedly it should not be the page that you should see. It should be the, uh, page rated with a reset option. But that page doesn't have.
72:00
Speaker 1
Okay, so it 's okay, all right, so I 'm just going to do the power. I 've got it. So it 's okay, so take take take the child node and reset it completely and then put it in the vicinity of the parent node. Okay.
73:00
Speaker 2
You can try to restart the know now. Let's restart it and that's, okay. Even the switch underneath, you can switch it off for ten sugars and then switch it back on after going to add the rest of your child nodes, Alexandra. Just do the same thing. You can plug it there nearby. Make sure it's on setup mode. So reset it first since they're been fingered. Yes. Do the 5-press pairing. Correct. In order for you to connect the rest.
73:00
Speaker 1
[silence] And then when I I can still plug the internet into the child node, right? Like I have been. No, I want I need to wire it to the wireless because then the strength of the signal. Yeah. Okay. Yeah, they are. Okay, so no matter what I do, just use the just use the parent node to do all of these, right? All right. Okay. And but every time I set it up, they have to be in the vicinity. Okay, and then just do the do this.
74:00
Speaker 2
uh it's okay if it's also okay if you will not gonna wire it to the wall patch anymore since uh they're connected you still need to wire it okay uh-huh then that's fine cuz um I believe those wall patch that you have are all connected in one connection one router popp yeah that will be your parent node moving forward exactly it should be within five
74:00
Speaker 1
Okay, so now it has a red, now it has a red light. Both in the notes, right? The child is blinking red and then the parent is a solid red. I haven't. I mean, it'll connect to the network, but the problem is, um, I have other nodes nearby that, you know, that are working. So, I'll just remote in again.
75:00
Speaker 2
Mm-hmm. Yes. Uh, that's okay. It will lit up white after. It's not yet three minutes, so it's still uh, it's still not. Yeah. So it will lit up solid white anytime. For the meantime, check the Wi-Fi if it's already broadcasting to your iPad. Wi-Fi settings. Hm. [silence]
75:00
Speaker 1
Hit the computer, local remote. Okay, checking from the internet it's connected. Here we go. Same page again. White on all of them. Same asking for the password. Let's see if it works this time. Maybe we'll get lucky. There we go, finally. Jesus. Apologies. I just cussed. Um, it took the old, or took the default password. It's asking about the name of the network. It already has my, it already has my name and my password. Mhm. There we go. Then we can click produce. Do you want to, is that part? Let's do that one first. Yeah. Making sure everything works. There's a power outlets. Yeah, yep. So we can set other names too, depending on, or whatever you want to do. Then we can click the telecom, electronic. There it is. Trailmaker.net. We're getting supported sign now with channel 148 and channel 150. Okay, mw. Okay, so here's the interesting thing. To configure advanced settings, visit blah, blah, blah on a desktop computer. Have more nodes to add? What about the one that's underneath that that says Most Horn It says, you have more nodes to add plus add the nodes on the bottom located web. What if I already have the, what if. What if I have What if I have their URLs already? No, no, no, I don't, I don't have I don't I don't have them nearby, but I have their URLs like I have, you know, like the last five of their serial, I have all of them. You mean you have to do it physically? Okay, so go to more and go to my router. Okay. Cannot be citizen. It says it can't be found. [silence]
76:00
Speaker 2
there click the link provided that just click the link yeah no need because the child nodes that you're about to connect are not nearby yet so just click there the link provided I believe if you have it there nearby then you can proceed with adding child nodes no it's not possible it's not possible yeah should be done yes my router the sss info
77:00
Speaker 1
Reload. Yeah. No. My. No. Myrouter. info. No. Yeah, it's. It's like it's not loading. No. Yeah. It's there. Myrouter. help dot info. Not. It's not going anywhere. This site cannot be reached. Myrouter, wait dot info. It defaulted to
78:00
Speaker 2
The page? Is it? It. Oh yeah, reload, still. If it's 404. It's the same thing. Yeah. Okay. You may now open a new tab. Just don't close that one. Open a new tab and then access myrouter.info. It's already on the address bar? Okay. Try myrouter.local.
78:00
Speaker 1
Yes. Yes, it is, it is wired to them a node. Yeah. Yeah. No, it's on. No, no, I mean the, the, my, the computer Wi-Fi is on. Yeah. Yeah, it's still, it's still, I'm going to try a new page with 192, let's try a new page.
79:00
Speaker 2
This computer you're using, is it still wired to the main note? Okay. And the Wi-Fi is disabled, right? It's not, uh, it's not enabled. It's not connecting to anything. Can you, like, and it's connected to Wi-Fi as well? Is that how- just disconnect or just don't connect to the Wi-Fi so that we can make sure we're accessing the right node. Just disable the Wi-Fi or disconnect it to the- all right. And then, Mhm. Yes. Adjust my router.info. I N F O.
79:00
Speaker 1
Okay, so I just did 192.168 and then knew window and it looks like it's pulling up the, you know, the, uh, now I want to access the router. Try again. No, it's the, it's the, it's the, uh, normal page after you have it all set up. um, it looks like, uh, okay, hold on. Uh, create a new password. Okay, so it wants the, um, yeah.
80:00
Speaker 2
and this time there's a reset option below, or still there's not. Good. Okay. Finally, which you can remember from now on.
80:00
Speaker 1
Yeah. This is my default password for all my nodes. Um, yeah, okay, so go, what, to device list? Is this gonna show itself in the list? This parent node, does it show?
81:00
Speaker 2
you cannot see the... of a child node nearby if it's really added. Its default name will be its links S and a five digit numbers of its serial number. To easily see it, it's under connectivity. To easily see the child node, it's under connectivity basic tap. And under basic tap, under right size, there's detail. So, under details, it
81:00
Speaker 1
All right, so I have device list. That's where you want me to be? And then where do you want me to go? So basic has um basic, there's just basic internet settings local network advanced routing and administration. Those are the tabs under basic. It just has admin password edit. [silence]
82:00
Speaker 2
it will display all the nodes that are connected. [silence] No, not connectivity. It should be under connectivity page. [silence] Under basic [silence] on the right side, click details. [silence] yeah. [silence] Under basic, there's a firmware update on the right side below.
82:00
Speaker 1
Oh, sorry. I'm so sorry. Yep, okay. Yep. Okay, so if there's one, okay, so there's only one node underneath it. Okay, so okay, so how do I get into this child node right now just to see, I want to see its settings. Yeah. Okay, let me do that right now. Hold on. Yeah, I got it. [silence] [silence] [silence] [silence] [silence]
83:00
Speaker 2
below it, there's details. It's really small. It's okay. It's small and there. It will so once you are done adding the rest of the nodes, Alexander, it will show up there. That's how you can check if it's added or not. If it's not showing up, refresh it first. Okay, so that only means this is the only node it's currently um having the parent node. This is the only extender it, which I guess right. It's because the rest are You can use its own IP and then forward slash CA. The IP address of that child node, okay? It's no longer it to still have 192.168.
83:00
Speaker 1
Uh, no, it only have its serial number, right? That's how I'll get it. [silence] That was interest that was so it actually it actually used like, here's the interesting part, it actually used the um [silence] the serial, sorry, it actually used the lynx, and then its last five digits of its serial, and then it it uh, resulted to its to the IP of that, yeah, it
84:00
Speaker 2
no, it's different, since it's added now to the parent node, that means it has its own IP address, IP address and serial number are both different. So you can see the child nodes IP address under the troubleshooting tab, troubleshooting. They're device list there. So click OK under connectivity and you're able to log in.
84:00
Speaker 1
Uh, resolve to the IP. So you can use that name and then it will resolve it to the IP of it. That's interesting. That's cool that it does it for you. Hmm. Um, I'm going I'm going in right now. Yeah. unexpected error. Uh, so, yeah, I don't know if it's going to work. But it does have the IP. Um, but this IP is not right. Whatever this is is not the right IP because this IP is for for the for for um a different floor. I I recognize this subnet. Um, okay. You said I need to pull the IP for it. What did you say originally? You said.
85:00
Speaker 2
And... Mm-hmm. And you can see there the dashboards that it's, the message is in bridge mode, right? Once you're logged in, the dashboard, uh just refresh the page.
85:00
Speaker 1
1. Okay. So, I need to go back to... the parent node now. 1. I can't get in. I can't get into it. It's not, um, it's not going in. I'm just looking for the this node. Um, so the node that the um this the parent node is the 192, right? Okay, I got it. You said troubleshooting? devices, it only shows my laptop.
86:00
Speaker 2
it's under troubleshooting. You will see there the IP address of this child node that we just connected. It's under troubleshooting. Uh-huh. Or if you're logged into the dashboard of this child node, then you will see it there as well. It's called IP troubleshooting device list. [silence]
86:00
Speaker 1
I, my computer is connected to it. She doesn't show the Chad node. uh, nope. Can't see it. Let me go back to where you. Okay. I really need to rename this device. Okay, so it's trying to hold it up. When did you guys start? Oh, the app. I keep bringing up the app.
87:00
Speaker 2
four digit numbers, you can see it there, okay, go to device list instead, just this month, uh, last month's actually, May.
87:00
Speaker 1
Oh, man. Okay, so I got deviceless, I've got the device, all right, and [silence] I'm so confused, because I it says the same IP address, but I got to change the name of this device, because I think I have [silence] [silence] these two nodes are named the same. [silence] it's confusing me. Yeah, that's correct. Yeah. So I is is I mean it's not in that [silence] when we went to [silence] the page and it said showed node [silence] underneath it, it showed this one as the only nodes [silence] then I'm there, [silence]
88:00
Speaker 2
Yeah, we're no longer have a cloud. It's okay. The other one is not connected at all to this access point. Only this child notice. So, you should. Oh.
88:00
Speaker 1
but um it's not plugged into the wall either, so maybe that's why I can't remote into it. Um Do I have to do it at the same time? I don't I don't have to do it at the same time, do I? [silence] Okay. No, but I can do I can do them like maybe like two at a time if I have to right? Cause I can't take down my whole network to do it. All right, so one one last time if I go to um where did you say to originally check connectivity or troubleshooting to see it? No, no, no. To see it to see it.
89:00
Speaker 2
so moving forward Alexander, those nodes that are not yet connected to this main node, just gather it all, okay? And then have it all reset back to default settings. You can do it at the same time for you to finish the setup in a short period of time. If you can power it all on within five feet, much better. Yes. You can. You can, you can. The IP address, it's under.
89:00
Speaker 1
Yeah, to see the node like physically you oh, here it is, under um, details. It says. Oh, no, it just says parent node up to date. It's not showing any nodes. Yeah. Yeah, I'm good. [silence] No. [silence] End. [silence] Yeah. [silence] Or. [silence] Cause that. Because.
90:00
Speaker 2
What do you mean? Uh to see the child node. Refresh the page. And there should be two there listed. This child node nearby and the parent node. Not unless if the child node there is not white. Are you really logged in on the parent node's dashboard?
90:00
Speaker 1
I, I mean I. It's the only one that's using 192, right. It's hardlined and the Wi-Fi is turned off. Okay, so under under device list, under device list it shows itself because I, I changed the name of this parent node to parent node. And then I see a couple of computers, a couple of other devices. I don't see the the child nodes that we tried to connect. And then if I go under [silence]
91:00
Speaker 2
We're not sure for the rest, since there, some are still connected, so for you to check if it's really the parent node, it will show there with the serial number. Just, uh, even though default Wi-Fi name, yes, since this is your access point already, the Wi-Fi name that you can see under Wi-Fi list, the rest of your devices should be connected on that Wi-Fi. Not unless if you want to change that Wi-Fi name. [silence]
91:00
Speaker 1
connectivity. Is it. No, troubleshooting, right? Yep, connectivity details. The only, the only device I see is the parent node. No. Yeah. Well, yeah. Under device list, it has, under device list has three, it says three network device, four network devices with no, and they say offline. Um, and there's no details about them like manufacturer model, or anything like that. It's iPhone. Yeah.
92:00
Speaker 2
not the picture of this child node. The picture is sometimes it's not listed the exact name. so you're checking it under device list. No, no. cause it's showing offline. And under device list, this computer is showing online, correct?
92:00
Speaker 1
Under device list, no, the computer, the computer is, um, no, it doesn't. Uh, let me see. Okay, so, on, I'm, I'm in the parent node, what do you want me to confirm? Yes. Um, no, it's not.
93:00
Speaker 2
8 computer under device list Cause if it's not then you're not connected at all or you're accessing probably a different page. If this laptop is not there as part of the device list. [silence] [silence] If this computer is listed as online. Okay, then that really means probably the page you're looking right now is not for the parent node, not the
93:00
Speaker 1
I mean, I mean, I can't I can't see the parent note, I just can't see the child mode, which would be yes.
94:00
Speaker 2
parent nodes, that's one of the probable reason. Cuz your computer is hardwired it should be there listed. No your computer under devices list it should be listed there as part of the device connected online under device list. Now aside from your computer what are the other devices there showing online? What else? Uh-huh.
94:00
Speaker 1
[silence] About I plug this one back into the wall, the child node, since it has a white light. [silence] And that way, I can tap into the [silence] Let me try doing that now. [silence] So, [silence] so, should all child nodes have white lights if they're working properly? [silence] Yeah, that's I've [silence] So [silence] But this node, if if we had paired it properly [silence] should have a white light [silence] when it boots up again. [silence] Right. [silence] Okay. [silence] Yes. [silence] Yes, that's correct.
95:00
Speaker 2
Yeah, you can actually, transfer. [silence] White light when it's working, solid blue when it's in setup mode. One when it's offline. Yeah. Earlier it was blue, but when we do the five press reset, that means the mother or the main node was able to pair that node. That's why it has a white light.
95:00
Speaker 1
Yeah. I'll try to access it again through its URL. Still blue. Pulsing blue. um, um, uh, OK, so I did, uh, OK, No. Oh, but it went. All right, it's back. Yeah, I think cause it's, it's white now. Yeah. Can't, can't loading the page. Internet connection is down it says though. And then, I'm gonna access the router. Yeah, same computer. So how it's accessing it is it's accessing it through the ethernet. So that's how it's getting into it right now. Almost in. Not so slow. Okay. All right, so I'm in it. It says the router's in bridge mode. Um. And then where
96:00
Speaker 2
Mhm. You're still using the same device, the same computer. Mhm.
98:00
Speaker 1
correct. That's what, that we didn't have that before. That's good. Um, and then, where does it say it's actually working? It when I logged in, it says it it said it wasn't working. You know, the login page, but where do I see here, under, under what? I am not sure of the actual words but this is the best I can do. Correct one please correct. Yeah, Yeah. Got local. Yep. Yeah. So if I go to troubleshooting, there, I got the domain name now that that we didn't have that before. That's good. Um, and then, where does it say it's actually working? And it when I logged in, it says it it said it wasn't working. You know, the login page, but where do I see here, under, under what?
99:00
Speaker 2
So, just, oh, the way you access it, Alexander, you use the five digit serial number of the node, right? Of the child node. Okay. So, you can also try for the rest of the child nodes once you successfully added those, okay? That's how you can. The network status, the first white box, it will show you if it's connected or no internet. But since you were able to [silence]
99:00
Speaker 1
Yeah. Is there, so I just have to use troubleshooting to determine if it's working or not? Okay. So yeah. So it is, so internet connection IPv4. There's no information. There's nothing. There's nothing for internet access. It's blank. There's nothing there. Correct. Yeah.
100:00
Speaker 2
To check the Internet IP because the troubleshooting stop there. Especially for IPv4, if it's all zeros, that means it's offline. But you can see numbers on it, that means Internet is working, since there's Internet IP. Yes, mm-hm. If it appears all zeros, that means it's offline. IPv4 is it all zeros? This is the child node's dashboard, right? Because once it's on bridge, it will have limited tabs there to click on. Just go back to the main page and check if there's network
100:00
Speaker 1
where on the main page, I'm on the.[silence] Child node is solid white right now. where? I'm on the I'm on the main page and there's no networks. for full access to router features, you choose another connection type. But there's Linksys Smart Wi-Fi tools, then there's router settings, connectivity trouble shooting and Wi-Fi settings.
101:00
Speaker 2
[silence] and anyway the led of the node is white right the child node was solid white which means it's really working. So for the child node's dashboard, just check the first box, the network status. Can you see it? Limited only. Okay. So if you cannot see the network status that only means your child node should be working like since it's solid white, you can even check if you're on the child node's location if you can't search online on that location.
101:00
Speaker 1
I mean, the IPv4, it says it's in bridge, but there's no info. Um, I mean, I have a, I have a, yeah, I have a domain name. All right. So, I'm back. Yep, I'm back in the parent node again. And then, here we go. We got devices. We have six now. It looks like this is resolved somewhat.
102:00
Speaker 2
like the speed is not slow. Yeah, it's really limited, only, you can access instead the parents node's dashboard. If you really wanted to make sure that this child node is online, just access the parent node dashboard. All right. So it's showing they're online. Just remember, when it's working, it should have a white light. When it's not red light.
102:00
Speaker 1
Okay. All right. Okay, I think... I don't think I know how this works. I just don't. It still doesn't make sense to me. Why they... Why I wanted just to replace one like I always did and it stopped working. I'm even trying to remember when I originally added them. I... Well, no. I said when I... What I was saying is when I originally added them, I added... I added the notes. I potentially could have added the notes with my phone and the app. Um... I just... You know, I'm not... I'm not completely following why this is the way it is. Um... [ silence ]
103:00
Speaker 2
When it needs to be set up, it's on the solid blue light, okay? This is the initial set up. From now on, yeah, because there's no cloud access anymore, the app will no longer be able to add the nodes as a child nodes. So this must be the process that you need to go in
103:00
Speaker 1
Okay, so. that's what's different from before to now, is that the app used to let you do this. And that's probably why, that's probably why, that's probably why I couldn't get it to work anymore. Okay. Um, so I have to grab every node and do it this way. Okay. Um, and then it, so just to review one more time. These, these nodes, I'm going to plug them into the wall and they'll get the internet. They'll get their internet. The that internet is a live feed because it's also how I, it's also how I'm remoting into them. Got it. Okay, it'll switch itself over. Okay.
104:00
Speaker 2
to add the rest. Yes. But since the app can't do it anymore, you can do it one at a time or two or all at the same time. It's wired backhole. Even though you connected it as wireless, it will automatically switch to wired backhole if it's wired.
104:00
Speaker 1
Thank you so much. You were a lot of help. I appreciate it. Yeah. Have a great weekend. Okay, bye.
105:00
Speaker 2
Thank you as well for your time and for your patience. You enjoy the rest of your day then. You too, bye-bye. Bye-bye.
105:00