V2 Rubric Detail — 211aef36-60b4-11f1-a…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-06-05 07:56
Duration
69m 8s
Contact
Kesh
Issue Type
Password/Login
V2 Outcome
Successful Resolution
V2 Band
Needs Improvement

Agent & Case Context

Agent
Rubie Rosa Levi
HappyFox Case
#LTS00132367
Support Country
Other / Unmapped
Product Family
ROUTERS
CSAT
—
Sentiment Trajectory
—
Ticket subject: Reconfigure
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (8 hallucinated segments, 1 too-garbled-to-score segment). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution3.00/5
Accuracy2.00/5
Communication2.00/5
Protocol2.00/5
Efficiency2.00/5
Overall2.8/5

V2 Rubric Scores

Resolution4.06/5
Technical0.94/5
Communication0.00/5
Ownership5.00/5
EscalationN/A
Customer Exp0.00/5
Overall47.9% (-8.1)

V2 Grader Summary

The agent achieved a successful resolution by guiding the customer to complete router setup and establishing network connectivity, with a promised follow-up. However, the interaction was marred by significant technical inaccuracies, failure to use known workarounds, poor communication, and high customer effort, despite full ownership and persistence.

V1 Case Analysis

Customer unable to access router admin page; agent used URL edit (welcome.html) to reach setup; Wi-Fi and router passwords configured; network status confirmed setup complete; callback scheduled for printer setup.

Troubleshooting Steps
  • Asked customer to connect to the router Wi-Fi (Linksys 05987).
  • Tried accessing 192.168.1.0, 192.168.1.1, and 192.168.10.1.
  • Instructed customer to clear browser history/cache and try different browsers.
  • Guided customer to edit URL by replacing 'generic_error.html' with 'welcome.html'.
  • Assisted customer in setting up new Wi-Fi names/passwords and router password.
Key Observations
  • Agent never collected model or serial number.
  • Provided incorrect IP addresses (192.168.1.0, 192.168.10.1) and failed to use the correct direct UI URL.
  • URL edit to 'welcome.html' allowed access to setup, indicating a potential workaround was effective.
  • Customer successfully progressed through setup wizard and confirmed router was set up.
  • Call ended with a scheduled callback rather than confirmed resolution.
Positive Highlights
  • Successfully guided customer to access setup page by editing URL to 'welcome.html'.
  • Assisted customer in creating new Wi-Fi and router passwords, progressing through setup wizard.
  • Identified that the router was now set up and functioning.
  • Offered to schedule a callback to assist with printer setup, showing follow-through intent.
  • Maintained a calm tone despite customer confusion and technical setbacks.
Agent Errors / Gaps
  • Did not ask for or record product model/serial number.
  • Gave wrong IP addresses (192.168.1.0, 192.168.10.1) and omitted the correct direct UI URL.
  • Incorrectly suggested default router password 'admin' without confirming model.
  • Failed to follow the established KB for blank admin page issue.
  • Poor call control; repeated instructions without confirming results.

V2 Indicator Ratings

Resolution
R1 Met Issue actually resolved conf 90%
Agent confirms 'router is set up' and 'network status' after guiding customer through Wi-Fi configuration; customer successfully connects to new network.
R2 Partially Met Diagnostic thoroughness conf 80%
Agent attempts multiple troubleshooting steps (clearing cache, trying IPs, manual config), but process is disorganized and lacks logical progression; KB use is absent despite known admin UI issues.
R3 Met Correct resolution path conf 90%
Agent persists with troubleshooting instead of dismissing issue; remains engaged and attempts full setup despite complexity, aligning with best-effort support standard.
Technical Accuracy
T1 Partially Met Technically accurate info conf 80%
Agent identifies symptoms (can't access admin page, no internet) but fails to ask key diagnostic questions (e.g., model number, firmware, prior setup status); root cause (router not fully set up) is eventually recognized.
T2 Not Met Appropriate tools / resources used conf 95%
Agent does not use the documented direct-UI workaround (http://192.168.1.1/ui/local/dynamic/index.html) for blank/blue screen issues, nor attempts remote session; relies solely on customer-side actions despite known UI failure patterns.
T3 Not Met No misinformation conf 95%
Agent instructs customer to use incorrect IPs (192.168.1.0, 192.168.10.1), suggests editing URL paths like 'generic_error.html', and misidentifies setup flow — all unsupported by KBs and technically inaccurate.
Communication
C1 Not Met Clear & professional language conf 90%
Call features long unexplained silences, abrupt transitions, and repetitive instructions; agent loses control as customer expresses confusion and frustration multiple times.
C2 Not Met Confirmed understanding conf 90%
Agent uses unclear terms (e.g., 'generic error', 'welcome.html') without explanation; fails to confirm understanding when customer repeats confusion about URLs and setup steps.
Customer Ownership
O1 Met Ownership & empathy conf 90%
Agent owns the case end-to-end, does not transfer, and continues troubleshooting despite setbacks; commits to follow-up.
O2 Met Proactive follow-through conf 95%
Agent clearly states: 'I'll give you a call after 30 minutes' to check printer connectivity, providing a specific next step and timeline.
O3 Not Applicable Closure confirmation conf 100%
No prior case history is referenced or observable; this appears to be the first contact.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 100%
No escalation was performed and none was warranted — issue was resolvable at L1 with correct guidance.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation occurred, so execution cannot be assessed.
Customer Experience
X1 Not Met Customer effort minimised conf 90%
Agent shows no empathy or acknowledgment of customer frustration; no apology for repeated failures or extended call duration.
X2 Not Met Tone & rapport conf 90%
Agent maintains a rigid, procedural tone despite customer confusion; does not slow down, rephrase, or check comprehension effectively.
X3 Not Met Overall experience conf 95%
Customer forced to repeat clearing browser history multiple times and attempt numerous invalid URLs that could have been avoided with proper tool use or KB guidance.
Call Transcript116 turns · 125 lines
Speaker 1
This this is Linksys. this call is recorded for technical Support calling, this support call please hold we connect you to a are able to set up the did you get to here yet? haven't [silence] [silence] let's just try one more time sir. If it still if it still cannot access the settings, then maybe you can secure a laptop or a computer then I can give you a call on maybe Monday on Monday. Yes, or if you cannot secure a laptop with a with, yes, sir. It's not connected to the TP link. And I really don't understand why you cannot access the settings of the router. Okay. If there's no other way, we can try again.
00:00
Speaker 2
I I thought I had the wire, but I couldn't get the wire. Uh, it means I tried to get the LAN wire, right? What is required here now? The the link is still uh uh blinking. [silence]
01:00
Speaker 1
Your laptop's still connected to the link. Yes. 05987. Mm-hmm. Okay. [silence]
02:00
Speaker 2
My laptop is it. Uh, my laptop, the one that we haven't used before. Um, my computer is in my room. So, so laptop I can carry anywhere. But I think, oh. But my laptop I could carry, right? I should have taken my laptop to the place. Um, let me see the, uh, if the port, if there's no LAN port. No, there's no LAN port in my computer. In my my, uh, my computer, there's no LAN port.
02:00
Speaker 1
oh so the link is router until now okay yes sir there's no LAN the link is router still disconnected from the tp-link okay we can just leave it like that okay uh do you have an ipad that we can use sir do you have an ipad aside from the laptop that we use earlier i mean about ipad okay okay this is the same laptop that we use earlier [silence]
03:00
Speaker 2
So can't from the links it's the both side the the the the LAN port that connected both is disconnected no I don't have a laptop my laptop uh gave way a few months ago no sorry my iPad gave way but my laptop's uh I have my laptop but not iPad uh I don't have[silence]
03:00
Speaker 1
Okay, can you make sure, uh, okay. Okay, so you are beside the Linx S router? Are you beside the Linx S router? Okay. Make sure, okay, make sure this is a Windows laptop, right? Okay. Make sure that your laptop is connected to Linx 05987.
04:00
Speaker 2
No, we haven't used this laptop. We're using computer in my room. Because we couldn't use the laptop because of the we cannot connect land part. There's no land part to connect between the link this and the and the and the computer. And then the laptop. Yeah and besides the laptop, yes and my laptop as well. Yeah. Okay let me on my laptop. It's HP. [silence]
04:00
Speaker 1
congratulations, is it connected? what is that? it's okay. I it's okay. The router should be disconnected from the TP link. linksys. linksys 05 linksys 05 987 [silence]
05:00
Speaker 2
Okay. No, no. It's not, I will connect them. So I got this tree to connect. So how do I uh, connect. Should I connect the lin shows or there's no internet there? Or should I connect the No, no. My laptop, you want me to connect under which Wi-Fi? Huh? Yeah, but that one.
05:00
Speaker 1
It's okay, server. I already explained it multiple times earlier. It's okay, even if there's no connection, cuz there's really no connection right now. As long as the laptop is connected to Linksys 05987, we can always access the router settings. We are not accessing any browser. It's just the Linksys settings. Data kindly make sure first that this laptop is connected to LinkSys 05987.
06:00
Speaker 2
I don't have internet. What? On my laptop, it shows no internet. Okay, all right. I don't have, but Yeah. Okay, okay. Awesome. Okay, so I go back here and type, type, uh, I opened, um, um, what do you call, uh, the Google Chrome, huh? Yeah, they have the, um, when you say connected, not, uh, no Wi-Fi, I, I, this part, I'm, I'm not sure, but I can see the, the, the
06:00
Speaker 1
is that connected it's showing connected it's showing uh can you connect sir click the link says 05987 click it and is it asking for a password what password did you use for this one so it
07:00
Speaker 2
the the what do you call the the link showing all the link um which contain the 05987 um it shows that it no it's not connected it's showing it's uh uh it showing but not connected okay um I'm going to I click already. um Now, I have the password if it does. I um it's uh last time I photocopied the the the tag at in the back of the link safe so I just open and then put it so I it's the same. Uh okay. It say no no no internet secured
07:00
Speaker 1
So connected, but no internet. It's connected, but no internet. Okay, so go see I truly take a time here if it's not connected, but no internet. So kindly open a browser again and if it's Chrome, yes, you can use Chrome. And then type in H-T-T-P forward slash, forward slash 192.168.1.0 [silence]
08:00
Speaker 2
it's not shown connected yeah [silence] yeah okay I open Chrome already http:// colon forward slash then um what is it after forward slash 192.168 dot one
08:00
Speaker 1
Yeah, one nine two dot one six eight dot ten dot one. Uh, just that I Yeah, enter No, no it's just let me repeat HTTP colon sign forward slash forward slash one nine two dot one six eight dot ten dot one. hit enter hit enter press enter then what can you see on the screen
09:00
Speaker 2
Roses. sorry. One nine two. One six eight one. Yeah, then press seat. And then enter. Yeah, then suddenly appear on his own. uh one nine two. one six eight one. dot one. slash UI dynamic setup general. adham. dot HTML. Come again? Yeah, already enter this why this this message coming up. What's my name here?
09:00
Speaker 1
(Clear cash or clear history in your computer.) (Clear history. [silence] Do you know how to clear the story? [silence] on your computer? [silence] Uh, go to, uh huh. Yeah, so if you are using, yes, correct.
10:00
Speaker 2
The link your router was not successfully set up. The same thing, you know, the stage four, one, two, three, four. then the press and hold the 10 second and then the four one. It's been finished. Click here to run through the system set up again. Hi. You go to go to history. Go to history. Go to clear all, right.
10:00
Speaker 1
Okay, so let me know if you early, uh, you already clear the store.
11:00
Speaker 2
Right and then if I scroll down my advanced power and screen and then if you contemplated. Thanks guys. [silence] Yeah, yeah, I'm sorry.
11:00
Speaker 1
Okay, hold on. Okay. And then, open Chrome again. It should be colon, okay? The two circles right there, the two period, forward slash, that. Uh, try again 192.168.1.1. This time, let's try 192.168.1.1. This should be the correct 192.168.1.1. Yeah. 192.168.1.1.
12:00
Speaker 2
Okay, no, you see all deleted. Okay. H T T P colon forward slash forward slash 192.168-1. Repeat uh HTTP colon forward slash forward slash 192 168.1.1 And now I can Yeah, Yeah.
12:00
Speaker 1
And what can you see on this? Okay. on this site cannot the site cannot be reached Can you kindly close this? Closed Chrome. Okay, can you try the Ten dot one? H T t uh just the one nine two dot one six eight dot ten dot one
13:00
Speaker 2
I'm sorry. it just returns no. this site can be reached too long to respond. yeah [silence]
13:00
Speaker 1
no [ silence ] https [silence] so 192 dot 168.10.1. mm-hmm [silence] Okay, can you click here?
14:00
Speaker 2
Okay, wait honey Honey No Repeat 192 dot 18 168 dot 10 dot 1 Right enter Okay linksys smart wifi setup Your router was not successful The same path step Fourth one is when finished click here Back to same
14:00
Speaker 1
Okay, hold on. Sir. Yes, sir. Can you check on the address bar, where you typed the 192? Can you see, can you check right there if you can see generic? [silence]
15:00
Speaker 2
Same website, I mean same page. [silence] I, do, okay. Um, [silence]
15:00
Speaker 1
under score error dot html can you see if you can see this information uh you see the generic under score okay can you erase under score okay erase the generic under score error dot html can you erase it or delete and then okay once you delete that type this one type this one generic uh sorry type in welcome.html uh welcome.html yeah welcome .html then press enter mm-hmm
16:00
Speaker 2
yeah yeah yeah that's a page i'm seeing yeah generating and underscore error dot HTML erases keep the setup we're near welcome H T ML okay then um okay it goes to link Linksys Smart Wi-Fi setup click next to continue [silence]
16:00
Speaker 1
Next. And then what's next? Okay, agree. And then what if your internet cable is not connected properly?
17:00
Speaker 2
I must access the time. Is the processing please wait? Your internet cable is not connected properly. Check the following. The internet cable is securely connected to the yellow internet port on your router.
17:00
Speaker 1
I just give me a minute sir,
18:00
Speaker 2
The end of the internet cable is securely connected to your modem. Your modem is plugged in and powered on. Click next to try it again. Yep. Best next is, yeah. Okay.
18:00
Speaker 1
okay, sir, can you check below? below at the left hand side, okay? can we do it again, sir? close the browser, let's start again. close the browser, the same thing, type 192.168. then that one, and press enter. sir, just the same browser, just the same thing. just type 192.168. then that one.
19:00
Speaker 2
Your Internet cable is not connected properly. Please check one, two, three, four. Okay. uh shall I uh take another browser?
19:00
Speaker 1
Ah, yes sir. The same thing earlier on the address bar. Can you see the generic- error dot HTML? Can you? Hello sir. Can you see the generic on the address bar? The same earlier. On the address bar. [silence] Yes. Ah yes sir, can you still see it?
20:00
Speaker 2
one nine two dot one six eight dot one zero dot one Okay. Your offer was not successfully set up. one, two, three, four [ silence ] Ruby [ silence ] yeah, yeah. [ silence ] Where do I see? [ silence ] Yeah, [ silence ] yeah, same. Same. Same generic underscore error HTML. Can I remove that?
20:00
Speaker 1
Yeah, yeah. Yeah, replace with the welcome, correct? welcome.html. Mhm Yeah. Yeah, yeah, can you, yeah, hold on stay on that page? Uh no, did you already click next? No, no. Can you go back to the link say, smart WiFi setup? press enter, uh, press enter. Jan, let me know if you are on the links a smart WiFi setup. restricted. Okay. [silence]
21:00
Speaker 2
and type welcome aye just welcome Okay, then move to the next right Link uh is a setup huh link smart Wi-Fi setup next yeah no okay go back yeah welcome dot html yeah Okay yeah uh dynamic setup slash welcome dot html
21:00
Speaker 1
You have already, did you already replace with welcome.html? Okay and then, yeah, press enter. What? What? Okay. Can you see the link? It says Smart Wi-Fi setup now. Okay, sir. On the screen at the left lower corner, can you see the manual configuration? Yeah, click it. Okay
22:00
Speaker 2
HTML. Should I press? Yeah. until then next again right? Setup. Yeah, it's a linksys smart Wi-Fi setup. Manual configuration. Yeah. I clicked already. It's processing
22:00
Speaker 1
[silence] Okay enter Can you [silence] Log in, click log in [silence] Okay hold on [silence] All right, just stay on the page. Stay on that page first [silence] Okay hold on, sir. Just stay on the page [silence]
23:00
Speaker 2
internet connection is down you must have an internet connection to log in retry to login clicking enter login back to the home page your router was not set up successfully press hold arrow code 2318
23:00
Speaker 1
By the way, sir, I will be silent for a moment. Stay on the page. [silence] Hello, sir. [silence] So, can you what other what other information you can see on the screen aside from the error 2318?
24:00
Speaker 2
I'm at work. Are you okay? I met my job. [silence] I'm going to sleep. Yeah, I'll sleep. There should be an additional message. Yeah, there is nothing else.
25:00
Speaker 1
So, just W L2318. There's no option for you to enter a router password when you click Log In, earlier. Because when you click Log In, it should, like, ask for your router password or access router. Okay. Okay, let's try again. Go to manual configuration, again. [silence]
26:00
Speaker 2
No, no, no. Follow the usual 4 step. Follow this step. Press and hold 10 seconds. During reset, auto restart. Number 3, reconnect this computer. Fourth, Fit finish. Click here. Yeah, even check on the computer last time, it will ask you to put in the password. But here you go back to your genetic, the page go back to your generic _error. I try welcome once more again. [silence]
26:00
Speaker 1
this this computer pencil this award computer award laptop yeah maybe it's an office laptop cause it might be restricted okay
27:00
Speaker 2
Oh, go back to manual, huh? Oh, this is a laptop. Yeah. It's all this and no no, my personal laptop. But how do you know this wear out? If you don't go to with the meat people, you stop corner stop!
27:00
Speaker 1
What can you see on the screen? So okay can you click? But did you click manual configuration? Because earlier there was the, there was the. ah yes I did click
28:00
Speaker 2
try the welcome HTML again I now you can um can you say the internet cable is hit uh your internet cable is not connected rightly the internet cable is secure securely connected to the check the following uh then after that click next uh it doesn't give that option uh when I tried earlier so why not I go back yeah so how to go back to manual 1922 bye bye
28:00
Speaker 1
closed the browser didn't open again. [silence] Yes sir. Uh what skin are you right now sir? The [silence] Okay so you've replaced again the generic underscore replace it with welcome.html.
29:00
Speaker 2
where do I go look for the manual? please?
29:00
Speaker 1
before place it with welcome.html same thing earlier I just want to two out 168 thanks dot 10 and dot 1 yes
30:00
Speaker 2
Okay, before I press, so you'll be 192.10.1, um, forward slash U.I. Dynamic Setup. Welcome. Dot HTML, right? Okay, so remove all the U.I. and all that. Okay. So, um, 192.168.10.1 slash welcome. Html. Page not found. Go to linksysmetry.com.
30:00
Speaker 1
Click it, try to click it. What's next? Okay, just can you um, replace it with welcome .html? Delete the um generic underscore error .html? Replace it with welcome .html, then hit on Enter. just welcome .html
31:00
Speaker 2
[silence] generic_error.html www_link university dynamics setup include or not.
31:00
Speaker 1
Yeah, can you just, or yes, please enter.
32:00
Speaker 2
here the is uh, is uh, www. Lumbie Wi-Fi.com/Welcome.html. Correct? Uh, page not found. No. it's connected, but no internet. Yes, yes. It's connected because I uh, it showed me property and asked me whether I want to disconnect. So it must be connected to for me to for them to say disconnect, right? So okay. Yeah. It's connected. [silence] It's connected.
32:00
Speaker 1
and then kindly close all the browsers right now sir close all the browser then clear history again close all the browser clear history
33:00
Speaker 2
I'm going to history, open history, delete browser, more all time, delete delete data, okay, done.
33:00
Speaker 1
OK, so a clear history right now, everything Sir? OK, and then open Chrome again. OK, so Chrome is open. OK, and then type in 192.168.10.1.
34:00
Speaker 2
okay now where do I go yeah yeah yeah
34:00
Speaker 1
There should be a dot in between 192.168.10.1. One. Mm-hmm. Enter. Uh-huh. dot 10 dot 1 site cannot be reached. Okay. [silence]
35:00
Speaker 2
192.198?
35:00
Speaker 1
Yes.
36:00
Speaker 2
yeah.192.162 is a sorry.192.168 right. yeah still the same. go back to the booter not fully set up. then this one don't give manual then link is No there's old uh message the one links this um it goes to a links is page.
36:00
Speaker 1
Yeah, can you see the manual, can you see the manual configuration? I think you already past it. Can you see on, can you see right there on that screen, your internet cable is not connected correctly? Can you see this one? Your internet, your internet cable is not connected correctly. Cause there's the four, uh-huh [ silence ]
37:00
Speaker 2
saying the router is not fully set up. Option 1 2 3 4 No, follow the step. Not the screen. No. No. No manual. and top there is Go. No, no. Okay. This link is the router not processorfully setup. The answer is your router is not entirely setup. That's the last part. Then follow this step one press and hold the reset button two during reset the router will restart and power light on flash then number three recommend reconnect this router to computer to device via Ethernet.
37:00
Speaker 1
And then, what else? Yes, sir. Yeah, because before you see the manual configuration, you will route to the page, will will welcome HTML, right? So try to put http colon, then forward slash forward slash.
38:00
Speaker 2
then if you follow the step above see the yeah so only these four option then the link is support and detail then number four is the when finished click here to run through the system again the manual don't appear I'll go ahead and change the top again http colon yeah I forgot yeah wait
38:00
Speaker 1
forward forward just only 10.1 already 10.1 only up until to the one. Press enter. yes sir. okay sir. So R2318. So
39:00
Speaker 2
http colon maybe enter press Because it would back to the same old page wrong page. You can try to go in login but if you within second second you go back to error. [silence] okay. What should I do? Enter and repulse Because that one back to the same old page or wrong page. You can try to go in login but you within 1 seconds you go back to error. [silence] All right.
39:00
Speaker 1
[silence]
40:00
Speaker 2
Thank you for calling. For faster customer service, please enter your account number now. Continued phone calls only thank you. Okay. Opening Dailing DWFD one 4101 Connect to default link
40:00
Speaker 1
Okay, connected now. And then, go to the WiFi settings on your laptop. Go to the WiFi settings. Then, can you see the lLingses URL: or link list? Look for the WiFi name. Link URL: can you delete the network, sir? [silence] Yeah, delete. I-Ok, let me guide you. Hold on. This is a Windows laptop, right? Uh, okay. Uh, so go to the network. Uh, okay. Yeah. Once you forget the network, I did you already click forget? Oh yeah, it's okay. It's good. So click the link sets again. Let me know if it's [silence]
41:00
Speaker 2
that. I delete, I delete, huh? Yes, yes, I... to delete, let me see. yeah, click. uh double click i think yeah i think, yeah, yeah, forget about it. Push it. And forget, right? Yeah, uh still appearing yeah but still appearing.
42:00
Speaker 1
[silence] okay, enter the password at the bottom of the link's router [silence] Okay. Okay. Okay. what happened now okay connected and then open a browser again do you okay chrome, just the number 192 comma 168 comma 10. one. OK. I
43:00
Speaker 2
clear history and then do it again because appearing the same message. Okay, done. I'm setting down the Chrome going back to Chrome.
45:00
Speaker 1
Or you can use a different browser. What other browser? Let's try a different browser now. You have Safari? On the克 Let's try Microsoft. Yeah. Mm-hmm Yeah. Perhaps someone. Nah. What's the error? Sir, what's the error message? Okay. And then, sir, sir? Can you-[silence]-[silence]-[silence]-
46:00
Speaker 2
The Route, not successful, follow this, this four steps, okay press and hold, and during this reset.
46:00
Speaker 1
the one that you're only replacing is the generic underscore error. but don't forget to click the manual configuration once you are on that screen. Let me know if you are on the Linksys Smart Wi-Fi setup page when you see the Linksys Smart Wi-Fi setup. And then the manual configuration, it's supposed to be on that screen. Because when you see the screen Linksys Smart Wi-Fi setup. up, there should be the manual configuration on the left lower corner. Just click agree. Agree. Ah. OK, sir. Yes. Yes. You can create an entire
48:00
Speaker 2
Okay. Okay, update update for your router. Keep current with the latest performance and security updates for your router. Install router updates automatically. Okay. Okay, now you give me the name, password, WiFi name. You cannot change password or 5GHz because it's too long. I will leave it for now. Okay, I'll leave it as is. Okay. But it says here but it says here got two. Remember? There's WiFi name, Linksys 05987 and that given password accordingly to the the old one. There's another one links it's Linksys 05987.
49:00
Speaker 1
Okay, sir. You are now let's really follow the steps because we are on the right page. You are now going to create a Wi-Fi name for the 2.4, a Wi-Fi name for the 5 GHz. So create a name that is not the same with the TP link. Create a different Wi-Fi name. So for example, for example is your name. So on the 2.4, this is just for an example. 05987 asadas. Uh sorry, do you want? Uh no. Sir. You are on the page that you want.
50:00
Speaker 2
Okay. No, no. What's the model number. You follow that one there? Linksys. No. Linksys. Yeah.
50:00
Speaker 1
to create that you are creating a WiFi name, for the two, for 4 and 5, right? Do you want to create a different WiFi name? Okay. And then how about the password? Perfect. Yes. But, sir, yeah. Actually, that's what I'm about to advise you: the same password for the 2.4 and the 5. So, you will not be confused. So, the same password for the 2.4 and the 5. And take a screenshot because in case you forgot. Take a screenshot on the password, okay? Or write it down. Yes.
51:00
Speaker 2
Yeah. I just put Linksys 2.4 and Linksys 5 gig hertz. So I won't make errors. Password. I'll create a new password. Same, both same. What do you think? Okay. Now let me write down before I even key it in. links is 2.4 us now I plugin password
51:00
Speaker 1
Uh huh. Mm-hmm. Did you take note of the password? Then click next. Is there an option for you to click next after you screenshot and say the password? Mm-hmm.
53:00
Speaker 2
OK, I I already set up my thing and then yeah, yeah.
53:00
Speaker 1
Uh hello sir what happened now? Mhm Okay then what happened now? Did you click next? Hello sir Uh[silence]
54:00
Speaker 2
I am correcting the linksys name and the password correctly. Made uh wait I made an error. Um, okay. I'm double checking them.
54:00
Speaker 1
okay mhm mhm okay yeah mhm okay. is is that a wi-fi if you're still on the wi-fi password rm.
55:00
Speaker 2
Got, I'm just taking another photo. So I'm going next now.
56:00
Speaker 1
Okay, what happened next? Okay. Mhm. Okay, connect, go to the wireless settings of your laptop.
57:00
Speaker 2
Updating wireless settings. Updating wireless setting. Okay. [silence] It gave the Wi-Fi name and the PASSWORD and it said connect to Linksys 2.4 gig
57:00
Speaker 1
see if you can see the 2 pin 4 and the 5.
58:00
Speaker 2
Okay. Um, I can see, but I also can see the old name link, six, zero, five, five, nine, five, eight still, um, yes, I got, I got. Okay. I'm connected, and I'm putting the password.
58:00
Speaker 1
Okay, and go back to the page. Okay, so connected right now. Okay, sir, let me explain this router password. Good thing that you are really on the page. Router password is different from the Wi-Fi password. So next time, when you go to 192.168.1.1, it will ask for a router password. And then the default router password is admin, all in small letter. So you are now going to create a router password. Okay, and then router password is quite a case sensitive password. So if that... Yes. [silence]
59:00
Speaker 2
OK, connected. is. router Admin. There you go. it goes to router, it asks me to create a router password. So currently, sorry, and we'll be just to confirm currently all router password is admin is it?
59:00
Speaker 1
but you are now you are going to create your own like update the router password. Okay. So or can you type admin all in small letter? Let's see if you can proceed. Hello? Yeah, just yes. Let's try admin. Do not put hint. Just leave the hint as it is. Leave it blank. Yeah, next. Yeah. Yes.
60:00
Speaker 2
we'll create a password admin all all all small password all the small caps admin. Then, um, my hint is uh Adem, uh. So my password is A up. OK, I mean, uh next, right? Uh next. Did I go next? Uh huh. OK.
60:00
Speaker 1
Okay, and then is there next again? Next button. Okay. And then what's the next page? Hello, sir. No, thanks. click no. Thanks. Yeah. Oh, that. What's the network status?
61:00
Speaker 2
The router is set up. Next. Create your Linksys Smart Wi-Fi account. No, thanks, right. OK. Now, it's connected to router. Network status.
61:00
Speaker 1
Okay, perfect. So it means it's working. So, let's just try this one sir. Can you connect your printer to the 2.4? Let's just test. Yeah. Connect your printer to the 2.4. [silence] OK. Do you know how to connect the printer?
62:00
Speaker 2
Yeah, I have it switch on my printer. Yeah, what should I do next? So, printer connected already, but due to all these setup checking by the star hub, I do not know. Is there any setting? ling 6 2.4 element, I'm entering the password, no password in my computer, my my my manipulator is, um, wireless. [silence]
63:00
Speaker 1
Yeah, the printer to the Wi-Fi. Yeah, but it was connected on the TP link Wi-Fi before because the router was not plugged in to a power source earlier, so it means it was connected on the TP link's Wi-Fi. So you should connect your printer to the link sys 2.4 Wi-Fi name. Okay.
65:00
Speaker 2
It was connected before. So. So, I don't need to connect. [inaudible] Oh, okay. Okay. So, um, let me see, okay. I'm trying to enter the password for the internet first. [silence]
65:00
Speaker 1
uh-huh mm-hmm Oh, yes, sir cuz it's on that the router is on that settings already so can you connect now your printer let's test
66:00
Speaker 2
So, the internet is connected. Now, what I need to do is - no, I can check. Yeah, I go and check the information of connection. It's already in security WPA2. Okay. Hmm? It's a copy of - [silence] [silence]
66:00
Speaker 1
Yeah, uh, sir, you need to contact the printer manufacturer, uh, ask them how to like ask them if there's like a way.
67:00
Speaker 2
okay, I'm doing a scanning. But it's not, it's not connected because I have a code something else. So I need to contact the calms I suppose. Right? Yeah, the printer cannot be scan. [silence]
67:00
Speaker 1
specific uh troubleshooting for the printer because your Linksys router is now set up it's working and then and and sir yeah and I'll yeah and then I'll give you a call after if after 30 minutes to check if there's like a specific settings on the router that we need to change you need to ask the manufacturer now okay I'll give you a call after 30 minutes okay yes sir uh sure yes sir expect a call back from me after 30 minutes you're welcome sir
68:00
Speaker 2
Yeah, yeah. Okay. Let me, yeah, let me call them, yeah? Because I worry that they closed, what time, I don't know. Sure, very sweet of you, uh, Ruby. Uh, yeah. Now, let me chase them before it's late, yeah? Yeah, uh, yeah. Sure, sure. Thank you.
68:00