Speaker 2
Welcome to Linksys Support. To ensure quality service, your call may be monitored. Certain products will be supported. While, end-of-support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. While waiting, you may also visit support.linksys.com for more information about your product. We are currently experiencing higher than normal call volume which may result to a longer wait time. We appreciate your patience. You can also visit our website at linksys.com or our chat support to serve a live chat. We apologize for the delay and will be with you as soon as possible. [noise]
00:00
Speaker 1
Thank you. [silence] Sorry, I was on mute. Hi. I'm having I'm having issues with so I have the the three node mesh nodes and I have the one that's connected to my router which works fine, but the other two nodes got disconnected and I can't reattach them and I'm also having problems because I don't know if I.
31:00
Speaker 2
Thank you for calling Lexis. This is Ruby, who can I assist you? Yes hello, this is Ruby from Lexis Technical Support. How can I assist you? Make sure that your, ah, okay, hi. Mm, hmm. Mm.
31:00
Speaker 1
I can't. I mean, I can get, and I can't do it through the app. And I'm just lost because some time ago, everything just stopped working. And I tried to do I've been working with Wi-Fi under one node for so long and now I'm just it's just too straining and I need to get the other to connected, and it doesn't recognize the Wi-Fi that is connected. Yeah. That yes, they're all the same. It's um like WHW something. I can give you the whole number. They used to work fine, but then some time ago, and I can't remember how long ago it was, I don't know if I had internet went down,
32:00
Speaker 2
Mm-mm, mm-hmm. mm-hmm. Mm-hmm. Sorry to hear about it, ma'am, and thank you so much for that explanation. So the two child nodes are disconnected from the parent node. So this, you have three nodes in total. It has the same model number.
32:00
Speaker 1
on or just the whole internet system just died and then I tried to do like a brand new setup and I never got the two nodes out of the three working so I only been working with one node and I'm now just having other issues cuz like my Wi-Fi thermostat keeps getting disconnected. So I went into Linksys mobile app to make sure that you know the devices were attached and that device isn't attached. So I just think the whole Wi-Fi nodes are just they're just I don't know where to begin with the problem. Okay, hold on. Let me let me read that to you. Hold on. I have photos. Let's see. uh um model number is WHW03.
33:00
Speaker 2
[silence] mm-hmm mm-hmm mm-hmm mm-hmm mm-hmm mm-hmm to hear about it ma'am. So what is the model number of the Linksys router?
33:00
Speaker 1
Okay- Fru number is, uh, two zero- J as in jerry, two zero- M as in mary- Number three- A as in adam, A as in adam- 24756. That sounds right.
34:00
Speaker 2
So it's all WHW-03, all the three nodes. Okay. And the seis you can just provide me one serial number of the child nodes or either, 20J20M3AA240756. Right? Right? Thank you. And let me try, you know, if I can, like, there is no circuit board on the due date which there is. Oh,
34:00
Speaker 1
Uhm, spectrum. I have a spectrum router, I have a cord from the spectrum router to the first node, and then the subsequent nodes are, were just plugged in in like other parts of the house. So, the Wi-fi is on right now, but like I said, it's only the one router with the cord. The other two that are plugged in in the other part of the house don't seem to be connecting. [ silence] And I know you have instructions, but I'm just, it's too confusing, cuz I think you have to turn on the second node through that router, that router. [ silence]
35:00
Speaker 2
check the serial number. I'm a asked who is your internet service provider? This Spectrum. Okay. I agree. [silence] [silence] [silence]
35:00
Speaker 1
Try to connect your child node to one of the nodes and I don't know which one's the parent, which one's the child. I'm assuming any of them are, but it's just not, I can't, it's too confusing. Hold on. Oh, let's see. Yes, there's one in the living room that's red and the one that's in the office is red blinking and then the one with the cord to the Wi-Fi router is green. Correct. Correct.
36:00
Speaker 2
Mhm. yeah sorry about that. mhm. yeah it may sound confusing but good thing you did call us here. so these nodes the two child nodes are on solid red light right now. mhm. mhm. yes. the one with the cord connected to the modem that's the main node or the parent node. uh, your internet service provider again is is it spectrum? Uh-huh. and this is your first change your start telephone number please your phone number surely 202-875-2005.
36:00
Speaker 1
Correct? Okay. So the number is nine 25, 8 64, 1 1 36. Maureen M-O-R-M-A, R-R-A-I, N-N-E. Correct? Correct. Yes. Good job.
37:00
Speaker 2
So allow me first to gather some of your informaAtlanticAtlanticA to create your case on our systems. So let's start right away with your phone number. So just in case we get cut off, so I can give you a call. 925-864-1136. And then first name. Okay, so that's Nancy Oscar, Rom! And last name. Thank you. So it's Delta India Mike Alpha Golf Golf India Oscar. Okay,
37:00
Speaker 1
That's the thing, I don't know what I have because I don't, I think. Oh yeah, NLDMTS ToUE@charter.net. That's the email that I have to sign into my Linksys mobile app, but I don't think that's the router password sign in. I think that's also where I'm confused because it looks like it's two different ones. I'm very confused. Okay. What the router you mean the password that's all underneath the note.
38:00
Speaker 2
Okay. Thank you. And then what about your email address? Yeah, because when you log into the Linksys application, ma'am, do not use the email address to log in. Use the router password because there's two option and email is not working so it should be the router password. Oh no.
38:00
Speaker 1
Okay, because I don't know, I don't know what I did when I set this up for a router password. I don't remember. Okay. Right. Yeah, it's an active email. I had to change the Linksys mobile app password today, but I couldn't get any further. Yep. Yep.
39:00
Speaker 2
No, not that one, but I'll guide you. No worries. I'm here to assist. The password at the bottom of the notes, that's the default Wi-Fi password. Well, if you created a router password before, we can still have like the option to retrieve. So, but this email, is it a working email? Is it an active email? Um, no need, okay, no need to change the password because you cannot use the email for login, just the root of password. So, let me just uh verify the email, just to make sure I got it correctly. So, it's Nancy Liemadelta Mike, Yankee, carry, tango, india, queen, uniform, echo, at charter.net. Okay. And so...
39:00
Speaker 1
Yes. Okay. Yes, I did reset the child node. I have the one right here, and I did reset it and it's red blinking.
40:00
Speaker 2
Okay, man. actually, these nodes since it was purchase like in one pack. so right away it's out of warranty. but no worries i can still provide technical support to you for free. but if in case there's something wrong on these nodes it's not working. so it means that there's no replacement or refund. but i'll do all my best to access you adding the child nodes. okay? no worries. okie. we can start right now. did you like already reset the two child nodes? no. okay. okay. for us to add the two child nodes faster and easier. okay? can you gather the two child nodes and then plug it in?
40:00
Speaker 1
Okay, hold on a second, but you said, so you, okay, let's see if I've understood you correctly. You want both nodes plugged in near the parent node. Did you, and now, did you want me to reset again since I unplugged it and plugged it back in? Okay. Okay, hold on. I'm gonna try to find a plug here. I'm running out of plugs. Let's see, hold on.
41:00
Speaker 2
Right next to the main node, if possible, really close to the apparent node. Exactly. Yes, just gather them first. Then we'll do our troubleshooting over the phone. I'll guide you, okay? Just make sure to gather them, plug in right next to the apparent.
41:00
Speaker 1
okay both are plugged in I'm going to press the reset button again uh four or five inches. Um well one I didn't unplug so that's red blinking the other one's I think purple. So one I just plugged back in. Correct. So one is red and one is like a blue or something.
42:00
Speaker 2
Okay, so how close is it from the parent? Okay, good. So it's blinking. Okay, so but but it's like four inches away from the parent, right? Okay. Okay, so, okay, so let's reset this two child nodes. Okay, of course, one at a time. So this is how you're going to reset. There's no time limit. So, as you press and hold the reset button continuously, observe the light at the same time. The light will blink red.
42:00
Speaker 1
Okay, hold on. Okay, one is blue. Hold on. [silence]
43:00
Speaker 2
Uh, the light will turn off, uh, the moment you see the blue light, then that the time to release the reset button. So press and hold, release once you see the blue or the green light, okay? You can inform me what's happening to the light so I can guide you as well.
43:00
Speaker 1
And one is green. So one is blue, one is green. Okay. Okay. So one, the green one turned blue, it's blinking. The other one has like a blueish light blinking. Okay. Uh, one turned red, solid.
44:00
Speaker 2
okay so done resetting the two child nodes. Let's wait until the light on the two child nodes become solid pink red or purple. Like is it blinking right now? You can inform me what's happening to the light. okay so let's wait until it's solid pink red or purple.
44:00
Speaker 1
So that was the first one. I'm still waiting for the other one to do something. Still blinking blue. Still blinking. Blinking, it's blue. Yep. Okay, the other one just turned red. So now I got the two child, are red.
45:00
Speaker 2
all plugged into a direct power outlet. Okay, good. That's the light that we're... waiting. So both on red. So I will be guiding you now how to add a child node the fastest and easiest way. This is called the five breaths. Then you're going to apply the five breaths to the
45:00
Speaker 1
Okay, hold on. So press press press press. Press. Am I done? Yes. Yep. Press release, press release. Press the light is green. It blinked for a second, but it looks like it's green. Hold on. I
46:00
Speaker 2
the light was solid green and you said press from the parent node reset button. press and then release did did you do that? Okay. And then what's the light? [silence]
46:00
Speaker 1
No. It looks like it's solid. It looks like it's solid green for now. It blinked once, but stayed green. Blinking in the red. Okay. Yep. Yep. Well, what about what about the links that that, because the links that that doesn't recognize didn't according to the didn't recognize the router
47:00
Speaker 2
Parent node after doing the five press, it's now blinking green. And let's wait. [silence] Okay, but after you do the five press, did it change? Did it blink? [silence] Uh-huh. How about the child node? Is it blinking? [silence] Okay, good. It means it's responding. The two child nodes, ma'am. Is it blinking on the two child nodes? [silence] Okay, good. It means it's trying to connect, so it will take like around 3 to 6 minutes. [silence] So let's just wait for it. So while waiting, you can do some things right there. I'll just wait on the line, okay, but update me from time to time. [silence] Okay, so make sure the, uh is it on your iPhone or what phone are you using?
47:00
Speaker 1
I have a Samsung Android. Yeah. The phone is connected to Wi-Fi. The Wi-Fi says it is attached 'cause one of the names is called Build build it's Era that was the default and it is connected. So, I didn't have a problem but I'll just do it again just to make sure. Yeah. Yeah. Because there used to be something else but then it all died one day and then I then I didn't know what was going on. So, Well, so the
48:00
Speaker 2
Okay. Make sure it's connected to your Wi-Fi. Okay. So, that's the Wi-Fi name of the main node. Okay. Make sure it's connected. [silence] Okay. And then once it's connected, try to access a website or access anything on your phone. Let's see if it's working.
48:00
Speaker 1
nodes are still blinking red. So you want me to go to the Link Link Sys app? Oh, yeah. Yeah, my browser and my cell phone's working just fine. Okay, one node looks one of the nodes looks green, but it just blinked back to red. Okay. Okay. Hold on. So now you want me to open Linksys. Okay, hold on. Now looks like the nodes look green, but I don't know if it's steady green yet. Okay, well,
49:00
Speaker 2
Yeah, it's OK. And not yet. So make sure first, because your phone is connected to your Wi-Fi. So let's see if Wi-Fi is working on your phone. Can you try to access a, for example, you have YouTube, you have Netflix on your phone, try to access, or any browser. Just leave it like that. Okay. [silence] No worries, let's just leave it like that. [silence] So kindly force close the Linksys application on your phone, quit the app and open again. [silence] Yeah, let's just give it a time to connect to the parent node. [silence] Let's check the Linksys application. Once.
49:00
Speaker 1
OK. So now it says, do I want to log in to myinek? this. Well, it gives me two options. One is email and password or router password? I don't know what my router password is. OK. Hold on. Now it's looking for routers. And it says, these are the this is how to find a router on your Wi-Fi, but it doesn't recognize the router. So looking for routers. It says looking for routers on network and then it just says open your phone settings. And then and then it just that's it. It doesn't the router password, it doesn't it doesn't recognize a router.
50:00
Speaker 2
Yes use the router password there's option for you to log in using the router password right router K just click the router password Yes there's option Mhm Mhm there's option for you to see
50:00
Speaker 1
Um, not for the router side. They're the email. I already did the reset password, but when you go to, Yeah, sure. Yep. Hold on hold on. Okay. So the, um, one router turned green and kept blinking and then, but it doesn't think it looks like it's staying in green, but this other router is blinking red. So, right, let me go back to my play store.
51:00
Speaker 2
Oh, no, not the email. Let's delete that. Do not use the email. It should be the router password, but can you uninstall and reinstall the Linksys application instead? uninstall and then reinstall it. Thank you, man. Good.
51:00
Speaker 1
OK. I'm installing Linksys. So earlier I was able to sign in through email. And under email I reset password, but for router password, it doesn't seem to recognize anything. Right. So, I'm going back through all this. Well if. Hold on. So when I when I turn, when the Linksys app opens, it says log in or launch setup. Use my email address or use router password. OK. It's doing the same thing before. It's looking for it. And then it [silence] resetting the router. So you can hold on to that. Right. It's flashing orange. Um like you said.
52:00
Speaker 2
Mhmm. Yeah, because the Linksys application, by the way, ma'am. Okay, you cannot log in using the email. So you can just disregard it. It should be on the router password. Okay, so right now. Yes, ma'am. Um, yes, kindly log in, click log in. Let's see what's the option right there. Router password.
52:00
Speaker 1
It says connect to your, then it says connect to your router Wi-Fi, and it tells me to try again, to double check my Wi-Fi name. So, my Wi-Fi name is the Velup. Yeah. And I'm, I'm attached and it says my Wi-Fi I left it as default. D VAA. And it says it's connected. Okay. If I click on router password, it looks for routers and it doesn't find it. Hold on. OK under [silence]
53:00
Speaker 2
maybe can you go to the Wi-Fi settings on your phone and then click the Wi-Fi name? Uh-huh, it's connected okay then go back to the log in page and then click launch set up
53:00
Speaker 1
I'm set up. It says, what are you setting up? Velop and mesh routers. Yeah. Then it says, agree doors terms. It says, turn on Bluetooth. Then it says, disconnect and remove your old system. Unplug all routers and any nodes or extenders. Yep. Plug in the router near your modem or source of Internet. Next. Then it says, connect the router to your modem or source. It's connected. Plug additional nodes into power near the router. Click next. Then it says, make sure everything has finished starting up. The light will blink when everything's ready. There's a button that says nodet light is solid, which they are. Okay. Now it says a reallyBright green light. Then say say to move it on to configure it. On your phone or tablet click on I'm ready to set up. And then it says Velop detected. Click on it.
54:00
Speaker 2
The first, yeah, click the first option. Uh-huh. Uh-huh. Turn on. Just click next. Click next. Yes, click next again. Uh-huh. Yes, it's still there, then click next.
54:00
Speaker 1
It says getting connected, keep your phone near the setup area. We couldn't find your router. Tap the boxes as you complete these steps. Keep your phone near the router. You're setting up, I'm like 10 in away. Make sure your router's light is solid, blinking means it's still starting up. So it doesn't recognize my router. Yep, did that. Now the nodes, all nodes are green. Okay. Uh, lawn setup or or or log in already using a Linksys product.
55:00
Speaker 2
Okay. Can you close the Linksys application- like totally force close it or quit the app? Perfect. Okay, perfect. Okay, but let's just focus on the Linksys application, okay? Let's just check. Okay, close the app and open again.
55:00
Speaker 1
Okay. Option, create account, log in as an email or router password, which I don't have or doesn't recognize. Okay. So now, looking for router on the network. Can't find it. Nope. Router. Go ahead. Yes. No, it's a desk, it's a laptop. Correct. It is. [silence]
56:00
Speaker 2
Logged in. router password. So, when you click log, when you click log in to the router password man, there's no option for you to reset the password. Okay. How about this one? Do you, do you have an iPad instead or a laptop that we can use? Okay, okay. Is it an iPad? Okay. Personal laptop. Okay, make sure the laptop is connected to your Wi-Fi and then open a browser. Let me know what browser. If you have chrome, then you can use chrome.
56:00
Speaker 1
Edge. Okay, what's the address? one nine two dot one six eight dot one dot one. It says, why am I getting a warning when I try to access my router settings? And then at the bottom it says, and it says at the bottom it says continue. Okay, your connection isn't private. Advance or go back. Advance says continue to the 192 unsafe. Okay. Now it says, let's get you up and running download the Linksys app for setup.
57:00
Speaker 2
Okay, so open edge, 192.168.1.1, perfect. Yeah, you can just bypass. Yes, click continue, proceed, advance. Yes, continue, . No need,
57:00
Speaker 1
Yes, there's a phone, picture. Okay, it's doing something. It's waiting. It's loading something. Thinking. Still thinking. Now it says, sign in, says access router router password, sign in, reset password to log in with Linksys smart Wi Fi account click here. So yes, under access router, it does say sign in or reset password. Okay. Let's see what it's doing here. Okay.
58:00
Speaker 2
to download. Can you see there's two phone pictures on the screen? Click on. Yeah, kindly click on the phone pictures. Okay. mm. Okay. Since you forgot what's the router password, kindly click Reset. And if
58:00
Speaker 1
Okay, do I just pick one from one of the nodes or the parent? Okay, hold on. Let me get it. Okay, when I went to the to the nodes, one of the child nodes was blinking and went back to green. Yep. Yep. I just did that. Let's see what it's doing here. Uh, create data. Let's see. Did I update the parent? Um, let me go back here. Um, see where I am. Okay. I'm right here in the nodes. I'm in the child node, okay? Um, I see this one is in red, and I need to update data, okay? Let me update a well update. Okay. Let me go back to the node here. No, hang on. Let me go back in. Uh, here, hang on. The node thing. Uh, yeah, it's not letting me in now, so it's there. Okay. Ah, forgot. I'm in. Okay, I'm here.
59:00
Speaker 2
will ask for the recovery key got-free recovery key it should be the recovery key of the parent or the main node okay no worries that just leave it like that then just enter get the recovery key of the parent and once you enter the recovery key once you enter the recovery key it will [silence]
59:00
Speaker 1
[silence] Okay. So, it says create a new admin password and hint. Okay. So now we'll --okay. All right. Hold on. Let me um do what I can find to generate a password. Um, I have an app for that. So, does it need characters?
60:00
Speaker 2
uh, I just leave the hint as it is. [silence] yeah, around 12 to um. yeah, you can include numbers, letters, special character, [silence] but do not repeat any of the characters.
60:00
Speaker 1
Okay, I got one. Hold on. I thought I asked for no duplicates. Okay, I have one. All right, hold on. All right. [silence] All right, hold on. It's thinking. It says, it looks like it's good. So then click the reset button. right? thinking. okay. Now I'm looking like it's, it's, um, it's recognizing device list, parent controls, all that. Okay. [silence].
61:00
Speaker 2
spare back yeah okay yeah perfect man good job so actually it's just the same with the linksys app but we just accessing this via the browser you can see everything right there okay good so we've done that we resolved so the two child nodes stays on a solid blue light
62:00
Speaker 1
Hold on, let me look. It looks like a solid green when I look at the look at the nodes. Yes, they're just yeah, one's in the kitchen and one's next to the yeah, so you want me to move you want me to move the nodes is that what you said?
63:00
Speaker 2
Mm-hmm. Okay, perfect. Either a solid green or blue, it means it's working. So I will be walking you through now, because I really want to make sure it's added. So I will be uh added after we relocate. So kindly relocate the child nodes that's closest to the parent, but uh by the way, it will be uh all under uh the same floor where the parent node is. Okay. Go. Yeah, the yeah. Yes, ma'am, and this is how you're going to relocate the child nodes, of course, one at the time. So kindly power off the power switch of the chain
63:00
Speaker 1
Okay, and then Plug in and then turn on. Okay. Hold on. Power off. Okay, unplugged. I'll be right back. [silence] Okay, someone is
64:00
Speaker 2
hello node it's at the bottom and then unplug its power adapter then relocate yes and then relocate the other one just the same way okay take your time oh yes I'm here I'll just stay on the line uh uh um uh uh um uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh [silence]
64:00
Speaker 1
Powering back up. So, do I need to wait, and watch it? Or, can I do the second one? Okay, be ... Hold on. I'll be right back. [silence]
65:00
Speaker 2
Hey, you can do the second one. Mm-hmm. Okay.
65:00
Speaker 1
Okay, both are moved. I went to the first one I moved and it was red light blinking for now. Okay. Now, now the website does say there's a firmware update available. Is that going to do anything?
66:00
Speaker 2
Yeah, cuz it will take another three to six minute for the child node to reconnect to the parent. So, we can just leave it as it is. The good thing you're able to access the router settings here on the while, on that page, ma'am uh if you want to change the wifi password, the wifi name. Okay, you can do it on the wifi settings. But just to give you a heads up, if you change the wifi name, for example, all the device will be disconnected to your wifi, and then you need to reconnect it back. So, I think you just need to leave it as it is cuz it will take time for you, a lot of work for you to do. Uh, you can just leave it as
66:00
Speaker 1
okay. Now, does this tell me if the other nodes are connected and working from the site or do I have to go physically to go look at them? okay. Um, it looks like uh, three Linksys nodes. They say they're online. I have a desktop online, a laptop online. My thermostat's online. It says the Linksys is online.
67:00
Speaker 2
Okay. Leisure crave. It is. Okay, just leave it. Do not like, because it will just auto update to do not like update it for now. Just leave it like that. Because once you update. Okay. So, it might be you need to reset reconfigure the whole system. So, just leave it like that cuz it's working right now. Okay. You can check on the device list. Okay, once the child nodes are on solid blue, it will show on the device list. So, below Linksys Smart Wi-Fi tools, there's device list. So, you can actually check it right there. Mhm. Mhm. Perfect.
67:00
Speaker 1
so it does say it because the mobile app didn't show any devices like it's doing right now so I'm curious what's okay why don't I want to sign in with the email why is that [silence] well the mobile app doesn't recognize internet again if I go to router password um it just says go [silence]
68:00
Speaker 2
Yeah, let's try that in. Yeah, actually, because you're able to access the settings via the browser Microsoft. So it only means you can also do it on the Linksys application. So you can try again on the Linksys app. Force close, open. Login using the router password that you create. Yeah, because there's like an update for us, ma'am. We like remove the email to login. It's no longer associated to your account. So the only way for you to log into the Linksys application is by using the router password only. Okay. [silence] Yeah, but you are able to or like you access adjust settings on Microsoft browser. So you can do it on Linksys application. So you can try again on the Linksys app. Force close, open, run the [silence] [audio ends unexpectedly]
68:00
Speaker 1
go to Wi-Fi. It doesn't do anything on the mobile app. You want me to disconnect my Wi-Fi on the phone? Okay. Hold on. Um, Well I don't want to forget network. That's the only option is connect, the network, forget or manage network settings. I do.
69:00
Speaker 2
You can, you can try to delete the network on your phone. So delete the Wi-Fi name on your phone. After deleting, reconnect back to the name so that you can enter the Wi-Fi password. Can you do it? Like totally delete the network on your phone. Forget the network. You can forget the network. Uh, do you happen to know the Wi-Fi password? Okay, then you can forget the network. That's good. Forget the network. It will allow, once you forget the network, you go back to...
69:00
Speaker 1
Okay, hold on. Okay, hold on. It's thinking, thinking, thinking, thinking. I'm also thinking that there's an app on the mobile phone that you can clear your Cache and stuff that might make a difference. Okay, hold on. Yeah, um,
70:00
Speaker 2
the Wi-Fi settings. Look for the Wi-Fi name, connect, and then you can enter the password. [silence] you already delete the network. Just make sure it's connected.
70:00
Speaker 1
} Ah, uh, Wi-Fi. Let's see. Make sure it says it's connected. Uh, I already did the password. Yeah. I already did. Yeah. So now you want me to go back to Linksys. Okay? It says uh, log in or launch set up. If I click on log in, it takes me to, hold on. Sorry. Yep. Says, choose a way to log in email address or router. Okay? Hold on. [silence] Oh, I already did the password. Yeah, I already did. Yeah. So now you want me to go back to Linksys? Okay. It says uh, log in or launch set up. If I click on log in, it takes me to, hold on. Sorry. Yep. Says, choose a way to log in email address or router. Okay? Hold on.
71:00
Speaker 2
to did not ask for a password when you reconnect back okay then go back to the login page yes so the link says up that's your password mm-hmm router
71:00
Speaker 1
I'm, I'm looking for routers, but it does not recognize them. It says, go to your phone settings, find and tap on the Wi-Fi, open Wi-Fi list, select your router Wi-Fi name and enter your Wi-Fi password, it does not recognize it. So frustrating. Now if I try email, should I need to create another account? No, because the account works. Well,
72:00
Speaker 2
Yes, ma'am. They really apologize. I really don't know why it's happening to your phone when, in fact, we're able to access it via the browser. It's good on the browser. I just do not try on the email it will really not work. No need to create another account for this one. Actually, it's just on the router password because we're able to access it via Microsoft 192.168. So, yes, exactly. Yes, exactly. So, you can just try. [silence]
72:00
Speaker 1
Yeah, I um, I just uninstalled it and maybe I'll give it some time, but I'm looking at the [silence] Okay. Um, I have a question. Uh, on the device list, it says Android Mobile, should I add my cellphone to this device list? Maybe that's part of the problem. Cuz it's not showing, it's going, I'm under the device list. [silence] it's not no it could be oh it is hold on let me double check something let me see if my settings that under says intelligent, let's see intelligent, Wi-Fi, switch to mobile data, turn Wi-Fi off automatically. So now I'm going to be going back. Hold on. because I've never had a problem with uh data usage, but it says Transcribe this audio from the left channel.
73:00
Speaker 2
Mhm. Mhm. If your phone is connected to Wi-Fi, it should show right there. So it the one that you're using is not showing ma'am. Did you like, are you using a cellular data on your phone? Yeah make sure it's on the Wi-Fi.
74:00
Speaker 1
Does it's connected. Um. I don't know if there's a if it's a if it's thinking to uh use. Um. hold on. Going back. Yeah. Now it shows two other network devices online, but I don't know what they are. Um. it says links this. I got, um it says links this phone. So I got links this picture of three nodes, my desktop laptop. But then there's says links this
75:00
Speaker 2
or maybe you can just give it some time and then follow the article that I will be sending to your email address, and then if it's still not working, you can give us a call then tomorrow. So let's check again. because it's working now on the browser.
75:00
Speaker 1
that's what, let's see what's it say. says android. Um, I don't know. It just says, link says it's a picture of a phone, but I don't know if it's the correct phone, but it says online. Um, then there's three network devices, but I don't know the difference between which ones, why it's doing that. I don't think I have that meaning. Okay, hold on. My WiFi name is Velop setup BAA. I used one of the node names because I had that problem at one point. So it's recognizing, it's recognizing the Velop setup, that's the name of it. [ silence ]
76:00
Speaker 2
that's your phone check on the wifi settings on your on the browser on your laptop so below smart wifi tools go down below click wifi settings let's double check what's the wifi name okay okay okay okay then that's good it's just not on your phone maybe it's just taking [silence]
76:00
Speaker 1
okay. Okay. Yep. Hold on. LTS Larry Tom Sam 00136996.
77:00
Speaker 2
It's time, it's time. It's working on the browser. So how about this one? You can do it again later on your phone. Try it. Use the router password and then I'll send you the article. Okay, and, but, if it's still not working, ma'am, just give us a call tomorrow, and then I'll give you your case number, so you have a reference. You're ready for your case number? So it's all in capital letters. L T S like Lima, Tango, Sierra, 00136996. Perfect. Yes. So try it first, later on, on your phone, and then I'll send you an article, okay? But, if it's still not working, then give us a call the next day. Provide your case number and then we can check the link as application again. [silence]
77:00
Speaker 1
Oh my God, you, that was really a big headache. I really appreciate you were able to help me with that cuz, I mean, it was all fine and then one day just none of it worked. And I had to go back to the, I, I used to have a, the Wi-Fi router name and uh, but then one day it just all stopped working and then it says, oh, we'll hook up your node with the cable and just do this and then never, it just never set up properly. So, great, thank you. You too, bye. [silence]
78:00
Speaker 2
but good thing we're able to add two child nodes. It's all working ma'am. Good job. Yes. Okay, good. Good thing. Good job to you. Okay? Like comment you for that. So just check on the app later on. And if you still need assistance tomorrow, just give us a call, because we are providing technical support to your linnx device. And then everything is working. You're welcome then. You have a nice day. Bye. I'm Yumi and The Coll. Thank you.
78:00