V2 Rubric Detail — 21e0aa52-7b2e-11f1-b…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-07-09 00:35
Duration
46m 25s
Contact
Vadi A
Issue Type
Router Setup
V2 Outcome
Successful Resolution
V2 Band
Developing

Agent & Case Context

Agent
Donna Grace Dubduban
HappyFox Case
#LTS00136468
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: MX4200_Device Reconfiguration
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (1 hallucinated segment). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution5.00/5
Accuracy4.00/5
Communication3.00/5
Protocol3.00/5
Efficiency2.00/5
Overall3.7/5

V2 Rubric Scores

Resolution4.06/5
Technical2.19/5
Communication2.50/5
Ownership5.00/5
EscalationN/A
Customer Exp4.29/5
Overall71.3% (-2.7)

V2 Grader Summary

The agent achieved a successful resolution with the customer confirming internet connectivity, but troubled by disorganized troubleshooting (R2 Partially Met) and a material technical inaccuracy regarding LED states (T3 Not Met). Ownership and empathy were strong, while communication had minor gaps in adaptation and call control.

V1 Case Analysis

Customer adopted used MX4200 mesh system; performed factory resets, 5-press pairing, and app setup to restore internet. Network confirmed operational.

Troubleshooting Steps
  • Verified model and warranty status.
  • Attempted local router access via 192.168.1.1 and myrouter.local.
  • Guided customer through factory reset of parent node.
  • Performed 5-press pairing method on parent node.
  • Reset child nodes and confirmed LED states.
  • Instructed connection to default SSID and completion of setup via Linksys app.
  • Confirmed internet connectivity and IP address.
Key Observations
  • Call contained repeated instructions and long pauses, reducing efficiency.
  • Agent correctly applied the 5-press pairing method for an MX4200, which is supported per KB (universal_5press_models.md).
  • Agent initially misidentified model as M6200 but corrected to MX4200 (transcript [05:00]).
  • Warranty status was clearly identified as expired; no escalation was required.
  • Agent incorrectly described solid purple as the correct post-reset LED state for MX4200; KB specifies solid blue (universal_factory_reset.md).
Positive Highlights
  • Accurately identified MX4200 model and used correct 5-press pairing procedure (transcript [21:00]–[23:00]).
  • Provided correct local access URLs (myrouter.local, 192.168.1.1) and guided through Linksys app setup (transcript [10:00], [38:00]).
  • Confirmed internet connectivity and ensured customer satisfaction before ending call (transcript [45:00]–[46:00]).
  • Correctly explained that resetting the router disassociates the previous owner's Linksys Smart WiFi account (transcript [33:00]).
  • Accurately described automatic IP conflict avoidance when subnets clash (transcript [41:00]–[45:00]).
Agent Errors / Gaps
  • Repeatedly asked for customer email despite earlier refusal, causing friction.
  • Incorrectly stated MX4200 should show solid purple after reset; KB specifies solid blue for ready state.
  • Did not capture or reference a HappyFox case number.
  • Initial model misidentification (M6200 instead of MX4200).

V2 Indicator Ratings

Resolution
R1 Met Issue actually resolved conf 98%
Customer confirms 'internet's working' and thanks agent for putting them online; mesh system is fully operational after troubleshooting.
R2 Partially Met Diagnostic thoroughness conf 85%
Agent conducts resets, 5-press method, and IP checks but instructions are disorganized and repeated (e.g., multiple reset attempts, unclear sequence).
R3 Met Correct resolution path conf 95%
Agent acknowledges device is out of warranty ('warranty ended December 23, 2022') but provides full troubleshooting per OOW best-effort standard rather than dismissing.
Technical Accuracy
T1 Partially Met Technically accurate info conf 85%
Agent asks about ISP and node count but lacks logical diagnostic flow; jumps between reset, access, and pairing steps without root cause analysis (e.g., skips systematic symptom verification).
T2 Met Appropriate tools / resources used conf 95%
Agent appropriately uses standard tools: guides to 192.168.1.1/myrouter.local, checks LED states, and applies 5-press method correctly for MX4200 (per KB).
T3 Not Met No misinformation conf 90%
Agent repeatedly insists node must turn 'solid purple' after reset (e.g., '[15:00]', '[16:00]'), contradicting KB which states MX4200/Velop may show solid blue. Also gives incorrect reset release cue ('release when blue') instead of 'hold until flash-red then off'.
Communication
C1 Partially Met Clear & professional language conf 85%
Agent never frames interaction at start, has long silences (e.g., '[silence]' at 0:03, 0:12), and loses control during transitions (e.g., customer asks to skip steps).
C2 Partially Met Confirmed understanding conf 80%
Agent uses technical terms like '5-press method' and 'subnet' without checking understanding; assumes familiarity (e.g., 'Velop Setup 95') and only repeats when asked.
Customer Ownership
O1 Met Ownership & empathy conf 98%
Agent owns case throughout, does not transfer, and follows through on resolution without deflection (stays on call until internet confirmed working).
O2 Met Proactive follow-through conf 95%
Agent provides step-by-step actions (reset, 5-press, app setup), confirms completion ('internet's working'), and closes with resolution verified.
O3 Not Applicable Closure confirmation conf 100%
First contact with no prior case history referenced; agent treats as new issue.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 100%
No escalation performed and none was warranted — issue resolved in-band.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation occurred, so execution cannot be assessed.
Customer Experience
X1 Met Customer effort minimised conf 95%
Agent thanks customer for patience, expresses appreciation ('thank you so much for your patience'), and closes professionally despite complexity.
X2 Met Tone & rapport conf 90%
Agent adapts to customer's pace (repeats instructions when asked), maintains engagement through troubleshooting, and checks comprehension (e.g., 'Can you try to access...').
X3 Partially Met Overall experience conf 85%
Customer performs multiple resets and 5-press attempts due to agent's disorganized guidance; unnecessary effort caused by unclear instructions and repetitions.
Call Transcript85 turns · 87 lines
Speaker 2
Welcome to linksys support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. While waiting, you may also visit support.linksys.com for more information about your product.
00:00
Speaker 1
Hi, this is Bodhi. I'm working on setting up a system. There's a, what's this mesh system called? It's the three boxes, okay. It is A, X, 4200. Yeah, it used to be in a different house. I moved it to my house. Do I have to reset each unit in order to adopt them and work on them?
02:00
Speaker 2
Hello. Thank you for calling Multitudes Technical Support. My name is Donna. How can I help you today? May I have the model number and this real number? I see. L-A-1-9-3-1-7-4, I see.
02:00
Speaker 1
[ silence ] yeah okay one of them one of them just turned red I don't know why okay what I need a I need to change the the password for them yeah V for vcra and the letter A for the last name. A for apple. V for victor, A DI.
03:00
Speaker 2
you you connecting them to a new internet service provider? Normally, they will just work automatically, but if they can't go online, then we have to reset and reinstall them from scratch. Let's see what we can do to get this. Okay, let's see what we can do to get this fixed. By the way, is this your first time contacting us? Okay. No problem. I can assist you with that. By the way, is this your first time contacting Lennox technical support? [silence] May I have your first name and last name, please? And could you please spell it out for me using phonetics for accurate documentation. Okay. Okay. Letter A for the last name. Okay. letter E for the last name. Okay, so your first name is Zada.
03:00
Speaker 1
Okay, how do I, I, I want to start factory fresh are how do I do that? You, you're making a, you're making an account for me? I don't want to, I don't want to get emails or anything, okay? Okay. Okay. 38 you one 033 38 you one 0 M 37 B for Bob one five 383.
04:00
Speaker 2
Okay. Is this an okay? Uh-huh. Uh-huh. Before that, let's check the serial number of the product. Can you please double check the serial number of the product and the label underneath it? So I can provide a correct Yeah, let me create a record for you in the system. Oh, and I understand. No worries, we will not send you emails unless if necessary. We will only send you troubleshooting emails but not marketing emails.
04:00
Speaker 1
Can we skip the email for now? Okay. Okay. Okay. Yeah, this is fine. Yeah.
05:00
Speaker 2
Okay, thank you so much. may also have your email address for an accurate documentation. Can you please call it out for me? Yeah, sure, no problem. Please hold on. Let me check. Let me double check the model number of the product in the system. Okay? I can see here that the model number of your device is M6200. Oh, uh MX4200. I'm sorry about that. It's an MX4200. Okay, please hold on. Let me double check. By the way, is this the best number to reach you in case the call gets disconnected? 550598. Good. Thank you.
05:00
Speaker 1
When did the warranty end on this product? 24 okay good to know. And what is the end of support? Do you have an end of support date for this product?
06:00
Speaker 2
Please hold on. Thank you for patiently waiting. I can see that this product is outside its warranty period, but I'm glad you called. Let's take a look at the issue together and see what we can do for you today. Just to set the right expectation, [Audio Unintelligible ], let me check again. So the warranty and ended on, [stutter] December 23, 2022. Right. Yes. So [Audio Unintelligible ]. Yeah, [stutter] correct. Let me double-check again. Just to make sure. [silence]
06:00
Speaker 1
29, okay. I'm using my smartphone right now. What? Is that necessary? Because I, I, I'm, I'm gonna just, I see the blue light's that study. So it's, it's online, no?
07:00
Speaker 2
Sure. So not the end of support date. It's end of life phase. Not end of support. It will reach its end of life phase on December 11, 2024. And the end of support date will be on December 11, 2029. Anyway, how do you have a computer available with an ethernet board? Okay. But do you have a computer available that we can wire directly to the modem so we can make sure it's online? Do you have a computer that we can wire directly to the modem to verify if the modem is online or not? Okay. How many links is this?
07:00
Speaker 1
This is three of these. They're all working. I just need to reset them and take control. uh. Okay, but I don't have the Wi-Fi password. Pardon? Okay, but I how do you want to do that?
08:00
Speaker 2
Okay. Okay. How many links has devices are not working at this moment? Okay. So, actually, if they are working already, you don't need to reset them from scratch. You just have to access the router settings to manage the devices. Um. Uh. let's access the router set up page to check that, okay? Let's access the router set up page to check that. Let me assist you. Do you have a computer that we can wire directly to the Linksys mode so we can access the set up page?
08:00
Speaker 1
One moment, I'm wiring my phone to the device. I'm not... No, it's not. I'm trying to connect with a wire. [silence] And I'm plugged in, but I'm not...
09:00
Speaker 2
Okay. All right. If the phone is connected, the Linksys network. We can also access the Linksys app so we can check the password. Is that phone connected to the Linksys router at the moment? Okay, please do. [silence]
09:00
Speaker 1
Trying connection. Okay, maybe I am getting connection. I just can't tell, but I am plugged in. I'm online through the other connection that I have, but I can I can probably put in the 192.168. What's the IP should I put in? What's the default? Okay. Okay, that might be the same subnet as as the general network that is connected to. So we're gonna we're gonna double that. We're gonna double that. I mean, we we're gonna have our we're gonna have a clash. So let me. [silence]
10:00
Speaker 2
Who is your internet service provider? That's good. Okay. Can you try to access random websites to verify if the computer is online or not? Yes, please do. The default the default IP address of the router is 192.168.1.1. Yes. Oh, I see. If that is the case, yeah, like try mmy router.local.
10:00
Speaker 1
My router... let's try. It's taking me to, um, m x domain. Okay, that didn't work. Okay, I have internet connectivity with the device now even though I shouldn't. Turn off my six page. . This connect.
11:00
Speaker 2
[inaudible] [inaudible] okay? [inaudible]. Okay. [inaudible] Okay. [inaudible] [silence] Great. Now [inaudible] right. Now let's access the router's page through my. Router.local.
11:00
Speaker 1
the Wi-Fi and see if I can get it that way. 8.1.1 that still takes me to the to the final router. It doesn't take me to this router. I'm using my phone with a wired connection. Not at the moment. Not any not anymore, no. No. [silence]
12:00
Speaker 2
Yeah. OK. Oh, OK. What is the operating system of your computer? Oh, I see. So you don't have a computer available, right? [silence] Is the phone connected to the Wi-Fi network of your other router? [silence] It's only connected to the Linksys router. [silence] We have to check the IP address of the Linksys router. Can you disconnect the Linksys router from the modem? Just to make sure that we will be accessing the setup page of the Linksys router only and not the other router.
12:00
Speaker 1
And that'll be fine even without internet, right? Still Keeps taking me to Verizon. Okay. I I'm staying connected to the mobile network, otherwise the phone will the the call will drop. Can I can we can we skip this? Can we skip this [silence]
13:00
Speaker 2
Yeah, the setup page is accessible without internet connection. Also make sure that the phone is not connected to a mobile network. Oh, I see, that's the reason why. Do you have another device that we can use? the one that you're not using for this call? so it will not be disconnected.
13:00
Speaker 1
Reset it. That's what I prefer to do. Mm-hmm. Yeah, okay. That's, that's done already. You want me to power off, first power off. Okay. I'm holding it. Maybe I'm holding the WPS. Let me let me. Okay, I got a solid blue.
14:00
Speaker 2
Yeah we can we can also reset the router and reinstall it from scratch. Please move all of the [okay] move all the child nodes closer to the parent node for setup purposes only. We can relocate them after the setup process [back] All right now please reset the parent node. It's [okay] currently plugged to the power outlet right. [no] No do not power off this one. Just press and hold the reset button located at the bottom of the node. While pressing and holding the reset button observe the light on top of the node. Once the light goes out and then turns bright blue release the reset button. [repeat] Okay. [silence] Make sure.
14:00
Speaker 1
It's a, now it's a flashing blue light. Okay, I'm fumbling here. One second. Let me hold it down. How many seconds do you think it's going to be? Okay, I got a solid white, solid white light. Should I plug it into the router or not? Should I connect it to the internet or not? Okay.
15:00
Speaker 2
The reset button. Okay. Once the light goes out and then turns bright blue, you can release the reset button. It may take two to four minutes for this node to properly reset. There is no definite time for how long you will press the reset button. Okay. Again, it should turn solid blue or solid purple. It should turn solid purple. Nothing. Not yet. Please wait for it to turn solid purple.
15:00
Speaker 1
All right, now that now the light is dark. There's no light. I already did. Should I reset the other notes as well or just the one? [silence] Now, there's no particular order which one's the child, which one's the parent, right? Yeah, but we can choose. [silence] Okay. I got a ember light right now.
16:00
Speaker 2
release the reset button_wait for the power light to turn solid purple or solid red_yes_while waiting for [silence]_parent node to properly reset_reset the first_ child nodes and then the second child node_ the parent node will be the one that we will wire to the modem directly later and then the child nodes will be the node that will be extending the signal of the parent [silence][silence] either of them can choose
16:00
Speaker 1
Hello, on the parent, on the master, hey, one child node, I just got a steady blue light, and now it's starting to for hover, we get the third one, okay, the third one got a steady blue, okay, but we still an amber on the first one.
17:00
Speaker 2
Okay, that's good. How about the child nodes? Okay, it should turn solid purple or solid red. It's an indication that the node is ready for setup. Okay, wire the parent node directly to the modem.
17:00
Speaker 1
okey that okay, the the the parent node is now uh flashing this one is the one I was treating like the parent node today these are all identical mmhmm The red light is blinking it just started when I told you started blinking with it
18:00
Speaker 2
Okay. Wait for it to turn. Solid Solid purple. Also, solid red. Is that the parent node? Okay. So, the light is currently blinking? Alright. Since. Okay. let's wait for it to turn solid. How long has it been blinking, Red? Okay. Let's wait for it to turn solid. it may take two to three minutes or four [silence]
18:00
Speaker 1
It's still flashing red. There's no, there's no, nothing connected to internet port. It's the router. It's not the modem. I don't have access to the modem. Which router? Of my router at home? The internet source is [silence] [silence] [silence]
19:00
Speaker 2
just to make sure the modem is properly connected to the internet port of the parent node right? okay. wire the modem to the internet port of the parent node. So, the what is the model number of the router? The internet source.
19:00
Speaker 1
is a is a ISP provided mat router it's on a it's on a one it's on a dot one subnet so it's not going to be good right now I have to go in and change the subnet for the other guy first before it starts rounding I got a steady red light now with it with the with the with the internet plugged into the internet port you repeat that please the internet source to the what okay all right now I got a blue light. Steady
20:00
Speaker 2
Okay. Okay, I. Okay. So. By the way, the. Okay. Please plug the main router to the internet source. the internet port of the MX 4200. Plug the main router or the internet source to the internet port of the MX 4200, parent node. To the internet port of the linkage. Parent node.
20:00
Speaker 1
blue and then the other two are purple. Steady. Two are solid purple, one is solid blue. two, what? Yes, but I don't want the fastest. I need to change the subnet before I connect. Okay, that's good. That's good. Okay. [silence] Transcribed by Amazon Transcribe
21:00
Speaker 2
Okay, is it blinking? Okay, is it blinking or blinking purple or solid purple? Okay. Now let's do, okay, now let's do a 5-press method. The 5-press method. It is the easiest and fastest way of connecting the node to the internet. We will do this. Actually, the Linksys router will change its IP address automatically once it will connect to a network with the same subnet because it has a smart mapping software already. So, let's do the 5-press method while the parent node is connected through the modem or to the internet source. This method will be done in the parent node only and not in the child nodes. Okay? Okay, press the reset button at the bottom, the middle, the I, and I will guide you through the setup.
21:00
Speaker 1
Okay, I got something happened. All right, we're waiting for the... It's a steady blue still.
22:00
Speaker 2
sum of the parent node five times within five seconds don't hold the reset button or you may end up resetting the parent node just press it five times like you're pressing a light switch press release press release press release okay thank you all right it may take four to six minutes for the parent node to turn solid blue again once the parent node is solid blue observe the lights on the child nodes let me know if they will blink [silence]
22:00
Speaker 1
It's still steady blue. They're still purple. Yeah. Okay. One, two, three, four, five. Okay. It's back. It flashed red twice I think and now it's back to blue. Purple. They're still solid purple. Okay. One,
23:00
Speaker 2
Okay. How about the child nodes? Are they still solid blue? Okay. Can you do the five press method one more time on the parent node? Okay. How about the child nodes? Are they still solid purple?
23:00
Speaker 1
None of them just started blinking. Uh. It still has the settings of the previous owner. But the light. The, uh-uh. Okay, so then how do I change it? Okay, but I still have the, the SSID broadcast, I'm broadcasting as the original owner as the original home. [silence]
24:00
Speaker 2
Let's... we'll... it's going to mean that they're trying to connect to the network. Now, let's wait for the first shell load to turn solid blue. Resetting the router will set its settings back to factory default. The Wi-Fi name and the password. The Wi-Fi name and the password, okay. The default Wi-Fi name, the default Wi-Fi name of the parent node is located on the label underneath it. We have to access the Lynxis app or the setup page of the parent node to change the Wi-Fi settings. [silence] Maybe the parent node was not properly reset or can you.. [silence].
24:00
Speaker 1
Maybe it was not properly reset because I already refreshed the settings on the phone. Okay. I have two VELL ups and they have one one one and one um parents node. Yeah, I see those that the that the two child nodes are broadcasting the the the VELL up um set up um set ID, but OK. One of them just stopped giving that out, but the parent node is still on the original settings. Still on the original set ID. [silence] Transcribed by espnet.
25:00
Speaker 2
Okay, can you please check the default... Can you please check the... Oh, yeah. Okay, can you please check the default Wi-Fi name printed underneath the pairing code? Okay. Can you say the original node still points?
25:00
Speaker 1
it's it's it's developed set up 95. they stopped broadcasting. They seem like they're connecting to the parent, so they stopped broadcasting that connect. the flashing reds that.
26:00
Speaker 2
Can you please check the default Wi Fi name printed underneath the parent node and tell me what it is? Velop Setup 95. Okay, let me check. Velop Setup 95. How about the child nodes? What default Wi Fi names are they broadcasting? Okay. Can you try to Okay. I can see the parent okay. Now, let's look for the child. Okay, I see one over here with a box. How about with the cube? It's bold setup 94 is a cube, okay. And then let's move down over here. Make sure you move it a bit. And what do you see on the SSID? It is blue 95. It's a triangle.
26:00
Speaker 1
Yeah, that's what I'm - I'm thinking. I'm thinking the same thing. [silence] Okay. [silence] Study blue release the button. [silence] It's so I'd blue.
27:00
Speaker 2
Okay, Wi-Fi password of the previous Wi-Fi name. We may need to reset the parent node again. Yeah. Press and hold the reset button at the bottom of the parent node until the light turns off. And then once the light turns bright blue, release the reset button. [silence] Okay. let's wait for the power light to turn solid again.
27:00
Speaker 1
Okay, it's flashing blue now. Okay, we got, we got vell up a 95 now, vell setup in 95. Uh, no, it's, it's, um, it's, um, it's, um, oscillating. Should I reset the child nodes as well? All right, so now there's a purple light there.
28:00
Speaker 2
Okay. Good. Now, All right. Now, let's do the PhiPress method. Just double checking. Is the lead status of the parental still solid blue? Okay. Let's wait till it turns stable. [silence] No need to, Ah, okay, please do. since we performed Fibers method earlier, please, reset both child nodes.
28:00
Speaker 1
Now on the parents. [silence] That's a gift. What? Um, something with a G. [silence]
29:00
Speaker 2
By the way, did you purchase this router secondhand? Oh, I see, it's a gift. So, I can see in the system that the previous owner has your karisis, right? Do you happen to know the name of the previous owner? Okay.
29:00
Speaker 1
Will I be able to adopt it? Yeah. Amazing. All right. So we got a steady purple on the parent node, and blue lights on the on the on the on the slaves. Correct. one of them turned purple. The other one is still finishing the reset. I'm seeing the the, um, seeing the SID broadcast.
30:00
Speaker 2
Do you mean the router? Yeah, uh it, you can, no worries. Okay, okay, so the LED light in the parent node is now solid purple, right? Okay, now, how about the child nodes, still solid purple? Okay, let's make sure that they're all ready for setup before performing the five press button method.
30:00
Speaker 1
Okay, I got all three broadcasting now. Let me double check. Yeah, they're also purple.
31:00
Speaker 2
Mm. Okay, good. Were they all solid purple? Okay, they're all solid bright, right. Okay, please. Okay, no problem. Right, now, let's proceed performing the fi press method. Press the reset at the button of the parrot node five times within 5 seconds.
31:00
Speaker 1
Okay. It's flashing white. Okay. You can just make up any email because, you will have the serial number to track me. I'd rather not, because it's no longer in his domain. Does the previous owner still have access? Maybe I'll ask him to reset them. Oh. That's fine. Uhm. Alright. Once, how do I, how do I add this to my, to my, um.
32:00
Speaker 2
will only send you an email if you request additional troubleshooting steps. Yeah, I can see here the email of the previous owner, can I use that instead for your account? okay, no problem. Okay, no problem. I'll just take note that I'll just take note that you will not provide your email for now. Okay, once we will reset the Linksys router, the Linksys smart WiFi account will be automatically be disassociated from the device. So the previous owner can no longer access the router settings. Yeah.
33:00
Speaker 1
You know what? Let's see. Why don't you add my email? P-E-R-L-E-S-S-N-E-S-S. No marketing, please. I'm just on my phone one second. Looking up something. It took away an app from. [silence]
34:00
Speaker 2
Uh-huh. Okay. Okay, thank you so much for providing your email. I got it. No problem. Thank you so much. May I know the led status of the pairing node now? Okay. All right. Uh-huh. May I know the led status of the pairing node now?
34:00
Speaker 1
Okay, the the the master is blue, the the slaves are flashing red. Okay, one is okay, now they're both blue. Okay, one just switched back to red. Okay, that's blue.Okay.
35:00
Speaker 2
Okay, perfect. It means the child nodes are trying to connect to the network now. Okay. Right? Mm-hmm.
35:00
Speaker 1
OK, we have steady blue everywhere. One moment, please. This sport is IKX. [silence]
37:00
Speaker 2
Perfect. Now, can you please connect your phone to the default Wi-Fi name of the parent node and then enter the password located underneath the parent node? It is case-sensitive. Okay. No problem. Mm-hmm.
37:00
Speaker 1
okay connected yeah it's it's getting connected it says on the phone
38:00
Speaker 2
All right. Now, is the Linksys app installed in your phone? OK. Open the Linksys app. And then tap manage Wi-Fi settings. OK. Let me know if you will receive a an option to tap on manage Wi-Fi settings.
38:00
Speaker 1
Stop letting me go. Let me close the app and reopen. Okay, connect the rather. It says, it immediately goes to a setup page. Okay, here, it's, it's, I, I got to the home page now. One devices. Connected, nodes three. Now, if I put the internet into a different node, would that automatically detect it and change things? M-hm. If I, um, if I want to change the, the, if I want to change the internet source.
39:00
Speaker 2
you should use the original parent node as the parent node. If you will use another node as the parent node, you have to reset and reinstall it from scratch. And then please go to the menu bar and then tap Wi-Fi settings. From there, you can change the default wi-fi name to your desired wi-fi name as well as the password. So you will change your ISP rights. What do you want to know?
40:00
Speaker 1
If I provide a different connection for internet, will it detect and change its subnet, its necessary? [silence] So it'll do it automatically you're saying? Okay, does that automatically even after setup.
41:00
Speaker 2
Normally, it will detect the connection automatically. However, if there are incidents that the router will not detect the Internet connection automatically, then we have to reset and reconfigure it from scratch. Also, if the subnet on the third party router that's connected to the Linksys is the same with the subnet on the Linksys, the Linksys will automatically change its IP address to prevent IP conflict. Yes, correct. It will change its IP address automatically to prevent IP conflicts.
41:00
Speaker 1
If it's connected to another router with a, with the same subnet, it'll automatically fix. That's, that's, that is so, that's very valuable because many people don't understand that, you know, the detail and it stops everyone. So, I'm glad you guys worked it in. Okay, let's see. Is this set up and working?
42:00
Speaker 2
Yes, correct. That is if your, um, if the Linksys node is connected to another router with the same sub, yeah, it will automatically change its own IP address to something unique like 10.10.10.1, [silence] something like that. [silence] If the IP address, Mm. [silence] Thank you so much. [silence] You appreciate it.
42:00
Speaker 1
Seems like it's done. I just, well, I just connected to it. Um, I connected to the Wi-Fi, but it, the app is still still has a circle that says restarting. Should I close the app and restart it? Okay. has no internet connection. Yeah. But it's not true.
43:00
Speaker 2
[ Silence ] Okay. Can you go online and around right now? Okay. Okay. Yes. Is that showing on the lindsay's app?
43:00
Speaker 1
Okay, I'm going to disconnect. I'm going to disconnect mobile data to see, so if we get disconnected, you can call me back. Okay, we're still online. All right, so internet's working. But that's a that's a bug, right? It wants me to agree to terms again. Okay, I have to go out of setup every time. Um, okay, I'm in. Parent controls, guest access, important update available. Now, if I wanted to modify the subnet, what would what, how would I do that personally? Go to advanced internet.
44:00
Speaker 2
it could be because the phone yeah trying yeah yeah sure. No, that's great. Can you relaunch the Linksys app and check? close the Linksys app and then reopen it. that's possible. just let's just double-check. close the Linksys app and then relaunch. okay. All right. and then uh
44:00
Speaker 1
the local the local IP address router details, the ICMP server. This is a very out of, out of ordinary IP address. It's giving me a 10.244.1.128. Very far away. So I don't have to worry at all. That is so far away. Right, it's not conflicting because it's so far away. I got a 192 and it's already at 10. So, I don't have that issue. [silence]
45:00
Speaker 2
Yeah, advanced local network settings. Yeah, that's it. So, what's the new IP address now? Mhm. Okay. That's, oh, yeah, it's correct. You. You don't have to worry at all. You can also manually change the IP address. You can also change the IP address there. The 192.168, just change the third octet of the IP address so it will not conflict with your main router. Yeah. Yeah, it's correct. Exactly. So, it's everything working fine now?
45:00
Speaker 1
Yeah. Thanks for, thanks for putting me online. I appreciate your help. Thank you, Tom. You too. Bye-bye.
46:00
Speaker 2
perfect congratulations for a job well done thank you so much for your patience today once again my name is donna and thank you for calling links on support I hope the rest of your day goes smoothly bye bye and take care bye bye.
46:00