V2 Rubric Detail — 223b40ce-6e32-11f1-a…

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See, I'm sorry to hear about that. Can you provide me the serial number of your new router, link your router? [silence] All right. So, let me verify again, the serial number is 38828782821.

right. So your linksys router is model MX4200. And you have three of these units. You mentioned you just purchased this linksys router. Mhm. Mhm. When was the order date of this? [silence]

All right. Uh, you have 3 units and you're trying to set it up, but you can't get it, uh, connected to internet?

okay all right uh sir I'll wait first the record for you may I have your name Kenneth Jensen right uh I'll spell your name phonetically sure so that I'll get it correctly your first name is Kenneth K for kite E for echo N for Nancy and for Nancy E for Echo T for Thomas H for Harry Kenneth is that correct

And your last name is Jackson? J for Job John, A for Apple, C for Charlie, K for kite, S for Sam O for Oscar, N for Nancy. Jackson. All right, Kenneth. Thank you. Um, may I know your email address? [silence] So, jasmine@j-a-z-M-I-N-E com.

and then Ken Ke KENN one. Why Kenny? Jasmine Kenny, number one@gmail.com. All right, thank you, Kemot. Uh, who's your internet service provider? All right. Uh, can you tell me Kenneth, what's the color of the light of your nodes or routers? Your old router, uh, what's the model of your old router, Kenneth?

the model of your... of your old router. Are the same maybe? mx-42? 100? [silence] Yes, uh, if you could provide me the serial number, that would be better.

So you you want to set up your three new nodes and do you Want okay so uh, let me just uh clarify Kenneth you no longer want to set up these uh old nodes you have these WHW03 only those two new nodes all right so uh, I want you Kenneth to unplug these all notes you have since you're going to use the new notes MX 4200 So unplug the old ones.

Alright. So, unplug the two old nodes you have and then plug the two new nodes you have, the MX 42. One of the new nodes should be connected to your Spectrum modem.

Okay. So, you have two new nodes with you, right? I need you to, I need you to plug one of the new nodes to your spectrum modem. Only one Only one of the new nodes. [silence] I want you to. [silence]

1MX42-100, yes, connect it to your spectral modem. Make sure that you have already removed the two old nodes you have, the WHWs, okay? Remove them so that it will not conflict with your new nodes. You have to remove the old nodes. [ silence ] alright. So, once you have connected the [ silence ] the [ silence ] light

u MX 4200 to your Spectrum modem I need to confirm what's the color of its light or LED on top of the new modem can you tell me what's the color alright okay so it's solid purple right okay I need you also to plug in the other new uh MX 42 or plug it to a power outlet so that we'll know what's its light status or the color of its LED so you only need to slug it to a power source uh power outlet

So only one of your new nodes should be connected to your Spectrum modem, that should be the main router, or your, or the primary node. While the other one, which is wirelessly connected, you only need to plug it to a power outlet or a power source. Okay, so let's confirm what's its light color. Well, okay, that's normal because it's still booting up or starting up. So we'll just have to wait.

We have to make sure that it will also have a solid purple light, like the other parent node, the one that's connected to your modem. By the way, Kenneth, did you make sure that the Ethernet cable connecting your parent node to your modem, is it plug into the internet part of your router? The one that has a yellow label? Okay, that's good. Let's just wait. If it doesn't turn solid purple, then

we'll have to do a reset on that. Let's give it a minute if it's still blinking red, and we'll do a reset on that child node, okay? because usually for us to be able to set them up, we need them to have a solid purple light. Okay. Let's do a reset on the child node. You need to press and hold its reset button. It's at the bottom of the router. Press and hold the reset button and check on its light once its light is off.

You can release, hold the reset button. So, so keep holding it until its light is off. That's the time you let go. Okay, let go. Okay, release. And let's just wait. Let's just wait for its light to turn back on because uh it will turn on on its own. So let's just wait.

Okay, as I've mentioned before, it's normal for this slide to blink blue because it means it's still booting up or starting up. Okay, that's good. All right. What we're going to do now, Kenett, is we're going to set up your two new nodes using the 5-press method. It's the quickest way to set up your new nodes. So, you're going to press the reset button on your parent node, the one that's connected to your SpectroModem. Press the reset button five times within five, yes, within five [silence]

Once you press 5 times, let go. Okay. So just let go and wait for it's light to start blinking. Okay. So let's just wait patiently a. Once it's light turns solid blue, it means it's connected and online.

Check on your child nodes, because once the parent node detects your child nodes, your child nodes will also start to blink its lights. [silence] Okay, let's just wait because your parent node is still configuring itself. Once it's done configuring itself, it will be your child nodes turn. [silence] Okay, that's good. So, it means your parent node is successfully configured, it's now connected and online. So, let's just wait for your child nodes to turn its lights.

[silence] to a solid blue once it turns solid blue it means it's also connected. And Okay, that's just normal. Um, let's just wait for its slide to turn back to solid blue. You don't have to worry because since it already turned solid blue a while ago, it means it's already configured as a parent node. It's already connected. So, just wait for it slide to turn back to solid blue. Unless uh there is an internet uh service interruption from your internet service provider, then your parent node slide will not turn back to solid blue. [silence]

So, the child node will continue to blink because, as you've mentioned, your parent node light change color. So, it needs to go back to a solid blue so that your child node could continue to configure itself. Your child node will not be able to finish configuring itself if your parent node is disconnected. So, we have to wait for your parent node to turn back, If it comes to a solid blue light. And as I've mentioned before, Kenneth, your parent node relies heavily on your internet connection. If your internet connection doesn't supply solid blue...

Yes, so, Okay that's fine. Since your child, Okay I'll explain to you first Kenet. Since your child node light turns solid blue, it means it was successfully configured, added to your parent node. So it's also connected. But, since your parent node is still showing red light, then your child node will also follows the behavior of your parent node, which means that if your parent node, if your parent node disconnected then automatically your child node will also be disconnected. So you have to wait and check on your modem, uh, check on the Internet indicator light on your modem, if it's splashing or if it's steady.

Because your parent node, the, yes, your parent node relies heavily on your internet connection. So if your internet is unstable, the light color will have some changes. Mm-hmm. Yes, but you have to know that though the light on your modem is steady, uh there is a transmission of data from your modem to your parent node. And if there's an interference, uh that will disrupt the connection of your parent node to, uh access your internet. So. Uh, as, as I've mentioned a while ago.

Your nodes were able to Configure itself successfully, so there's no wrong with your nodes because they were able to configure itself, they were able to Connect when they turned solid blue. But when they turn red, you have to know that it is because they got or they lost connection, internet connection from your modem or the transmission of data coming from your modem was not transmitted to them, so that's why their light will change. So, you have to Wait all the transmission of data from your internet service provider to your modem and from your modem to your nodes. That will really have to depend on your internet connection how stable it is? Yes, because your nodes doesn't...

plug its power cord adapter from the power outlet. And then give it 30 seconds. After 30 seconds And after 30 seconds, you can plug back in the power cord adapter of your modem to the power source or power outlet. Yes, you can plug it back in. [silence]

So were you able to get a solid blue light when you set it up? Okay. Yes. So on, did you, were you able to reach the finish line on Internet was detected or not? Okay. Maybe it could be the your internet provider.

Uh, set uh, uh, aside uh, your previous router uh, as its main uh, main uh, like a supplier such that it will only uh, recognize your previous uh, router. So that's why your router was able to connect to your modem uh, despite unplugging it and plugging it back in. So, this could be a reason why your nodes, though they were successfully configured, they could not uh, they disconnect from your internet, required uh, because of the configuration of your internet settings. You may have to uh, contact your internet service provider, uh, spectrum. Yes. Mm. Yes. And they will tell you that you have, internet connection. Were you right? Right, you were

you have internet connection. Canets, I have to explain to you have internet connection. It's just that the configuration of your uh internet provider was set up with your previous router. So you might you have to tell them explain to them that the settings on your internet was configured or set up with your previous router. That's right. [silence] yeah. Well, yes. [silence] right. [silence] right, because because your uh previous router was the one uh set up with your internet provider and [silence]

That's why uh-uh. Yes, that's the reason because uh, it's business. If you- if they will help you, they will ask for your payment. They will ask for payment because they will send a technician to your home to fix your modem and configure the settings. And uh, with regards to us, we cannot do anything with the internet uh, with your internet connection because we don't have access on that. We own we can only provide technical support with regards to your router.

[ silence ] Right. [ silence ] Yes. Mhm. No. [ silence ] as [ silence ] you've [ silence ] noticed, [ silence ] while [ silence ] we are [ silence ] setting [ silence ] it up, [ silence ] they were [ silence ] able [ silence ] to [ silence ] connect, [ silence ] they were [ silence ] able [ silence ] to turn [ silence ] solid [ silence ] blue. [ silence ] But [ silence ] they [ silence ] got [ silence ] disconnected [ silence ] because [ silence ] as [ silence ] I've [ silence ] mentioned [ silence ] before, [ silence ] your [ silence ] internet [ silence ] provider [ silence ] is [ silence ] already [ silence ] configured [ silence ] with [ silence ] or [ silence ] set [ silence ] up [ silence ] with [ silence ] your [ silence ] previous [ silence ] router. [ silence ] So [ silence ] you [ silence ] have [ silence ] to [ silence ] ask [ silence ] your [ silence ] internet [ silence ] provider [ silence ] with [ silence ] um [ silence ] maybe [ silence ] the [ silence ] Mac [ silence ] address [ silence ] of [ silence ] your [ silence ] previous [ silence ] router [ silence ] so [ silence ] that [ silence ] you can [ silence ] clone [ silence ] it [ silence ] to [ silence ] your [ silence ] uh [ silence ] new [ silence ] router. [ silence ] [ silence ]

[silence] then why your nodes will not connect? [silence] yes, your nodes are not working. [silence] [silence] But as I've mentioned Kenneth, because you have your previous router set up with your internet before these new nodes, so your internet is going from your router to your nodes. [silence] Setting was set up with the previous router. So that's why the settings is within the, uh, previous router you have. So you may have to ask your internet provider, uh, the Mac, uh, address so you can clone it to these new nodes you have, so they will be able to connect smoothly. Because we have tried to set up your nodes. We've had to try to reset them and they are properly following the light behavior of what the nodes should be when they are reset and when they are configured. And it means they are working fine. It's just that, uh, their connection will disconnect because, uh, your internet provider already lock on. It's already lock on to your previous router. Now, if you want to, uh, use your previous router, we can

Kenett, your previous nodes are model WHW-03. And this model is no longer supported by Linksys app. No. Uh, what I mean, okay, Kenett, what I mean it's no longer supported. It's not about the warranty. It's no longer supported by Linksys app, which means you can no longer set it up using the Linksys app on your phone. This WHW-03 because it have some changes. And the changes, and changes.

changes made. Right. [silence] Right, because I want you to know Kenneth, we cannot connect your two new nodes to your internet, it always disconnect so the only solution we can is to use your previous nodes and then add these two nodes you have. If you don't want to call back your internet provider to ask them to clone the Mac Address of your previous set up to this new node, then there's nothing we can do about it.

Yes, I will only be able to help you set your router up.