V2 Rubric Detail — 23939d4a-7652-11f1-b…

Yeah. Um, I was just on the phone with Linksys, uh, on a out of warranty call, and, um, my devices, I guess we had to reset some stuff. My devices weren't connecting to the reset, um, router.

Order. And they told me to make sure that my password was correct and that, you know, that I shouldn't be using the router password. I should be using the Wi-Fi password. And I did that. And then they connected, but then they disconnected again. And so, and now even on my phone, well how should we start here? You want my name. [silence] No, no, no. Well, when I connect to the Wi-Fi, it tells me it has the Wi-Fi name and it says available via link sys. I never saw that before. And when I click on what does that mean, it says something about, you know, about the password. Um,

It never said connecting via links. So when I click on the question mark, it says incorrect password. So, something went wrong with the passwords when I was told just a few minutes ago to reset the password to make sure that I ... because the devices weren't connecting. Yes. [silence]

The reason I had called was because there was a problem with one of the child routers. Basically, it's been a really bad afternoon for me. I've been all day, all afternoon on the phone with Linksys. I was trying to connect to a Wi-Fi printer. It told me to press a button on the router. I missed it. The only button on the Linksys routers that I have was a reset button, but I didn't realize what is it. That did a wall reset on my whole system. And then I had to recover from that and I had to get the children that connected to the parent. And we were able to get one of the children back. Other one, she thinks it's broken, even though, it was working before I called. And in the process of that, I also said to her, by the way, all that, you know, even though I'm back up on my parent and child nodes, it's not recognizing the devices in my house. My devices are telling me that they're offline. And she said, well, you have to make sure that you have the right uh Wi-Fi settings for not the router settings, but you need the Wi-Fi settings to be what what was set originally for your devices. So, she took me to, I guess, router settings, connectivity and then uh sorry, Wi-Fi settings. And she said, you know, what make sure the Wi-Fi name and the password are what they they were originally, not not not not the router name and password. And so I guess they had been set for the router name and password. When I put them back for the Wi-Fi name and password, everything worked. And then she passed me to another person that needs Wi-Fi to reset. The original Wi-Fi name and password it worked. And then when she hung up, I started still playing around with trying to get that last child to work. And when I went back in, I realized that I'm not connected to anything anymore. It tells me that I'm not now my my my network it says is only available via linksys. So I'm totally lost here. I I'm sorry. The light on the linksys router is blue. Um.

No, no, no. Two of them are blue, one of them is just blinking red. And she said, she gave up. She said, basically, we've tried everything. It's, I can't help you anymore. It's broken. And that's where we left that. But even if that's the case, I'm disconnected from all my device again. And it's telling me, like, on my phone, I'm looking at it, you know, Wi-Fi. And it says, has gives the right name of the Wi-Fi, but it says only available via Linksys. And when I click on the question mark next to that, it says, incorrect password. Make sure you enter the correct password. And there's, you know, I never saw that before. Wi-Fi, the phone is connected to Wi-Fi, but it's connected to something that's called incorec

Available via links. So, I mean, I don't know what you mean. Is it connected to Wi-Fi? I'm calling you on that phone. So, I think it's doing Wi-Fi calling. But when it says available networks, it lists my network. Instead of just giving my network name, it now says the network name and it says available via links as under it. Never said that before. I don't even know. I'm not sure how I sent, oh, an email. Um, I I can send it through my Gmail.

um Wait a second. Okay. Can you give me the gmail address you want me to send it to? One word. Customer support at list Linda.

I just sent it to you. My network name is Codi, C-O-D-Y, but it never said available via Linksys. And so I don't think it's connecting and none of my devices are connecting. [silence]

[silence] yes that just says you aren't connected to Cody it's not connecting it when I go to the app it tells me I'm not connected to the Wi-Fi because it's telling again I I'm essentially that picture I sent you it says available via linkus it's not connecting directly to the Wi-Fi [silence] uh like you click what I I went back to the dashboard it says internet it [silence]

going to, it's circle, it's circling the device, the devices, Wi-Fi, yeah, it I it, it shows me a password, which is correct. I'm just connected to the, change the password. Oh, I can't do that here. It only shows me what it is. I have to change the password in the computer, right? Where just says, Codic, it gives me the password, which is the correct password. It says text message, email and copy. And I think that's because I'm not connected to the internet with the through the app right through the phone. Yes.

I, I don't know if I'm connected to Wi-Fi to make this. I I'm calling you on the phone. It has Wi-Fi calling, but it may be that it's connected to the 5G network, because there's not, I don't know for sure. I'm not, I'm not that smart about this stuff about how this phone is connecting to you right now. Um, but go ahead. Yes. It is, it is, it's connected. I'm at the computer. Yeah. Yeah, I'm there.

You mean, on the dashboard, you mean, it's where's it gonna say device list? It's: it's no I see it says device list and it's waiting it's trying to connect to my devices and it probably won't be able to because something went wrong. Well, which of these ap, you know, it's kind of like all the device list next to that. Um, do I need to get out of this and get back in? It's just waiting, it's just something went wrong, something went horribly wrong. It says waiting, waiting, waiting.

all right so now how to tell me how to open it again mybrowser info trying to reach linksys now you can try uh if you're trying to uh https mybrowser.info okay access Velop now I need to put in my router password right [silence]

All right. I'm in. Yes. I'm going. Yes. They change the Wi-Fi password to what? Oh, just change it to something else. Okay. And click OK.

Click what? Okay, I need to do that for all the bands, right? I need to change them all. It lists three bands. 2.4 gigahertz band, it has a password and a Wi-Fi name. A five gigahertz band has a Wi-Fi name and a password and five gigahertz 2 band has a Wi-Fi name and a password. Do I need to change them all? And then hit apply. And then go yes.

Your router is applying changes. Now it's going wait. doing that also disconnected my router. Oh it's back on now. Okay. Now what? You mean with my on my phone. [silence] But it doesn't.

it doesn't show the network. That's the problem. It only shows the network. It says Kodi available via linksys. connecting and then it still says available via via linksys. I'm on the website. Uh, yeah. Oh, okay. Uh, um. I can't connect. I can't connect.

so now it it needs to find this new network i just renamed i i renamed it my name it doesn't show up should i add network oh okay here we go bob connecting incorrect password uh

Okay, connected. How do I get back to where I was before? Yes. I was able to open up but, yup, okay. [silence] Yes. [silence]

Did apply. Okay. [silence] And now I need to go back into my Wi-Fi settings. [silence] And see if that CODEC shows up. Yeah, it shows up in it says available. Go back into the the computer, turn off the router. I turned it off.

S

took a glimpse. All right. I'm waiting for it to restart. Doppler not found. I'll try again. [silence] Okay, I'm back in. [silence] [silence] It says available networks. [silence] it just says available by linksys. It doesn't allow me to undo it. [silence] You think I need to restart my phone?

But, but the thing is, is that I'm looking, I'm looking at the other apps that were connected before and everything is offline.

It tells me it couldn't connect to my network. I turned, it just says available via linkss. What I did is I turned off my Wi-Fi setting, and I turned it back on. So now it's searching for Wi-Fi and it's found the network, and it just says available via linkss. Coty connecting, and it's available then it says on top couldn't connect to Wi-Fi.

And this is available via links, couldn't connect to wi-fi network. It couldn't connect to the wi-fi network, Cody, but it is available via links. It's not connecting to it. it still. [silence] No, I'm not connected to Wi-Fi. It [silence] apparently, it's not connecting to my Wi-Fi, but it tells me it sees it. It shows it, you know, and it has five bars with a [silence] and then it says available via Linksys, but it's not. [silence] No. [silence] I don't know. I don't do you know how to do that on an Android phone?

I'm in setting. Yeah. Connections, right? Wi-Fi. Yeah, when I click on Wi-Fi, it lists a couple of different networks it sees, most of my neighbors. Then it has mine with the name Cody, and it says available via linksys, just the way I showed you in that picture. No. No.

Oh, my laptop. Hold on. I have to move around the house. If I lose you, will you call me back? 646 289 2366.

Uh, it's not connected. [silence] All right, so so I was able to connect the laptop. [silence] But I had to re you know I had to put the password in and everything. It didn't automatically connect. [silence] I had to re re.

You know, and it's got its advantages. So, yeah, yeah. So, on the phone, it just says, quote, available via linksys. But again, because the phone's not connecting, none of the devices are connecting, because they're all connected to the phone. Should I try restarting the phone, which will disconnect me from you? Well, I think we will be cut off, right? We won't we won't automatically.

Where we all got here.