V2 Rubric Detail — 2418edf6-81ec-11f1-8…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-07-17 14:31
Duration
51m 15s
Contact
+447977462737
Issue Type
WiFi Connectivity
V2 Outcome
Successful Resolution
V2 Band
Meets / Exceeds

Agent & Case Context

Agent
Deneive Luar
HappyFox Case
#LTS00137637
Support Country
United Kingdom
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: Adding CNs

V1 Rubric Scores

Resolution4.00/5
Accuracy3.00/5
Communication3.00/5
Protocol3.00/5
Efficiency3.00/5
Overall3.3/5

V2 Rubric Scores

Resolution5.00/5
Technical4.06/5
Communication3.75/5
Ownership4.00/5
EscalationN/A
Customer Exp3.93/5
Overall86.0% (+19.9)

V2 Grader Summary

The agent successfully resolved the mesh network setup issue by guiding the customer through appropriate pairing, configuration, and relocation steps, resulting in all nodes connecting and Wi-Fi functioning properly. While technical accuracy had a minor gap regarding default login credentials, the outcome was fully achieved without escalation. Communication had some efficiency issues but remained adaptive and customer-focused.

V1 Case Analysis

Customer unable to pair child nodes on SPNMX60 mesh; agent used Pair button method and web UI (myrouter.info) to update Wi-Fi credentials; nodes now solid and network functional.

Troubleshooting Steps
  • Verified model (SPNMX60) and serial number of parent node
  • Instructed press of Pair button on parent node to initiate pairing
  • Guided access to local web interface (myrouter.info) to update Wi-Fi SSID/password
  • Monitored node LED status and confirmed solid white/blue after pairing
  • Advised on relocating nodes after stabilization
Key Observations
  • Agent did not verify WAN/internet connectivity on parent node before pairing nodes (KB requirement)
  • Incorrectly stated SPNMX60 lacks Linksys app support (SPNMX60 is LinksysNOW model with app support)
  • Initial URL instruction confusion (HTTP colon/slash order) later corrected
  • Long pauses and filler slowed call flow despite successful resolution
Positive Highlights
  • Collected accurate model and serial number upfront
  • Provided correct pairing method for SPNMX60 using Pair button (per KB)
  • Successfully guided customer through web UI to update Wi-Fi settings
  • Confirmed node status and ensured network operational before call closure
  • Advised customer to wait for node stabilization before relocation (KB best practice)
Agent Errors / Gaps
  • Failed to confirm WAN/internet connectivity on parent node before proceeding with node pairing
  • Incorrectly claimed SPNMX60 is not app-supported (contradicts spnmx56_family.md documentation)
  • Initial misstatement of URL format (HTTP://myrouter.info vs. proper colon/slash order)

V2 Indicator Ratings

Resolution
R1 Met Issue actually resolved conf 98%
Customer confirms all nodes are solid white and states 'everything seems to be all good' and thanks the agent at the end of the call.
R2 Met Diagnostic thoroughness conf 96%
Agent guides customer through pairing button use, power cycling, web interface login, SSID/password changes, and node relocation - all appropriate troubleshooting steps for SPNMX mesh setup.
R3 Met Correct resolution path conf 95%
Agent correctly identifies the issue as a mesh-node setup problem with a new ISP-provisioned unit, avoids misdiagnosing as hardware fault or warranty issue, and follows proper SPNMX procedure.
Technical Accuracy
T1 Met Technically accurate info conf 97%
Agent collects model/serial numbers, verifies LED states, identifies which nodes need pairing, and logically progresses through diagnostic steps to isolate the connectivity issue.
T2 Met Appropriate tools / resources used conf 96%
Agent appropriately uses the pair button (not 5-press), directs to myrouter.info (correct for SPNM), and leverages the web UI - all suitable tools for this model family.
T3 Partially Met No misinformation conf 93%
Agent suggests 'admin' as default login for SPNMX56; while he also mentions using the WiFi password, this could mislead as KB specifies the default is the label's WiFi password for most SPNMX models.
Communication
C1 Partially Met Clear & professional language conf 89%
Agent uses filler phrases ('uh-huh', 'mm-hm') and has moments of silence, but generally keeps the call on track with clear transitions during troubleshooting steps.
C2 Met Confirmed understanding conf 94%
Agent uses plain language, confirms customer understanding throughout ('Can you see the advanced option?'), and adapts explanations to customer's non-technical level when discussing LEDs and setup.
Customer Ownership
O1 Met Ownership & empathy conf 98%
Agent owns the case from start to finish, never transfers the call, and stays on the line through all troubleshooting steps and node relocations until resolution.
O2 Partially Met Proactive follow-through conf 89%
Agent sets next steps for node relocation but does not explicitly confirm completion or stability after the customer ends the call ('customer ends call without confirmation of full success').
O3 Not Applicable Closure confirmation conf 100%
No prior case history mentioned; this appears to be the first contact for this setup issue.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 100%
No escalation was performed and none was warranted - issue was resolvable at L1 with proper setup steps.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation occurred, so execution cannot be assessed.
Customer Experience
X1 Partially Met Customer effort minimised conf 90%
Agent remains polite and professional but misses explicit opportunity to acknowledge customer's frustration with previous engineer ('didn't acknowledge customer's frustration with prior engineer').
X2 Met Tone & rapport conf 93%
Agent matches customer's pace, repeats instructions when needed ('Let's wait for the child node to go online'), and stays engaged during technical confusion about dashboard and URL entry.
X3 Met Overall experience conf 92%
Agent avoids unnecessary repetition, guides customer efficiently through setup using web UI directly, and minimizes steps by handling configuration agent-side where possible.
Call Transcript90 turns · 97 lines
Speaker 1
Yeah hi. I'm just trying to set up a link, I don't know how you actually say it, link link this system. We we had an engineer come round to connect us up to a linky fire yesterday, but for reasons I'm not going to go into, he he he he left without finishing the setup. We do have another engineer coming tomorrow, but I I'm just been trying to see if I could link them all up. And I'm not having much joy. So the parent mode, I I've I've got connection to, but and I've tried loading your app and I'm having issues with your app as well. So yeah, I'm just uh-see for me.
00:00
Speaker 2
Welcome to Linksys support. To assure quality service. Your call may be monitored. Please remain on the line for assistance. Hi, thank you for calling Links's technical support. My name is Dylan, how can I help you today? Uh huh.
00:00
Speaker 1
You sort of help me to get it all up and running properly. So, I've got three child nodes and the parent node. So you've got parent node connected directly to the to the internet connection to the modem. Um, and I've got a connection on my computer to that, but, um, Yeah, so we're having issues with with with sort of connectivity around the house with the other with the other nodes. Yeah. Mhm. Yeah, sure.
01:00
Speaker 2
Okay, so technically, uh, what you wanted to do right now is to set up your, um, uh, network in your system. All right, so, uh, thank you so much, uh, sir, for calling Linksys. Uh, no worries, I'll be, helping you out with, uh, your concern right now, but before anything else, let me just run some verification with you, starting with your full name, so that I can create a, record, uh, view here.
01:00
Speaker 1
is John diblyyb dibliye? Yeah yeah D D L Y diblyeh Yep correct yeah so it's John John at dibly D I B L Y dot com yeah uh yeah um [silence]
02:00
Speaker 2
All right, so that's John Dապbley. OK. All right. And then for John that's j-O-H-N. Got it. How about your email address or John? OK. So that's johnodivideleo, Calm. All right. All right, so now can you provide me the model number and the serial number of your Linksys router? Specifically, the parent node.
02:00
Speaker 1
the model number is Sierra Papa november Mike six zero OK what? serial number that would be seven two Echo one zero Mike two alpha fox trot one two three eight three yes correct so the parent node and then three additional nodes
03:00
Speaker 2
Mm-hmm. [silence] Right. But the serial number? [silence] Okay. All right. Thank you so much for that one, Rajan. Let me just repeat. It's 7 2 E. For echo, 1 0 M for Mike, 2 A alpha at Fox Trot, 1 2 3 8 3. Yeah. And how many nodes in total do you have?
03:00
Speaker 1
I think we're going to, yes, go ahead, so. Uh, yes, there. Yeah, that's correct. We do have an engineer coming back, yes, go ahead. Go ahead. No, the engineer came yesterday, he installed it and basically he left before he, so it's, it, that's installed, it, it, he did, it, connect to the parent node, um, but not the others, um, they, [silence] here, um, so, I think, I was trying to tell you that other smart lights was, we hooked up are smart lights [silence] and all connected, but not the outdoor smart lights. So, they are not too far away, so [silence] we're working on it here. And so, [silence] you know, just before we, just before we hang up, Tom, right? Yeah, yeah, so.
04:00
Speaker 2
okay are these child it's okay are these child mode the same model as your parent mode okay got it and by the way sir just to verify your internet service provider is community fiber right when was this uh when was this router sent to you by the way
04:00
Speaker 1
We're giving out Wi-Fi signals. But so but basically whenever at various points in the house, people are not getting the a an actual so it seems that we're giving out the Wi-Fi signal, but we're not actually getting any any sort of speed off the off the child nodes, if you understand what I mean. I'm not I'm not technical in this respect, so forgive me. So, yes, so we can see, but then the Wi-Fi signal on the child nodes is very weak, very variable. So it could be one or two bars and then when I've done speed tests, it's been super slow. So I'm currently sitting in one room with the parent node connected and I've I've just reconnected the all three child nodes in the same room. So they've all got solid lights at the moment. Two were.
05:00
Speaker 2
A uh A loud blue.
05:00
Speaker 1
Yeah, uh, two are solid blue, one's a solid white, and the parent node is a solid, um, sort of, well, it's the light I'm in, yeah, solid white. Yeah. Yeah, and blue, yeah, correct. Yet.
06:00
Speaker 2
Sir. We're late. Alright. No. Too late. You're right. So here's what we're going to do sir. Actually the two child nodes that you have right now is um already on setup mode. Um since it's showing solid white.
06:00
Speaker 1
Okay. Okay. Okay. Yeah. Okay. Okay. Yeah. Research. I pair. Okay. Yeah. So I did what on the parent. Okay. Press the pair button on the parent once. Okay. Yeah. Done that. And then do I do anything else on the other nodes, or they should connect. Okay.
07:00
Speaker 2
solid blue lights. So what we're going to do is just just take them to the network. And the other child node that is also showing solid white is already on uh online and it's already connected to your parent node. So, um, here's what we're going to do. All you have to do is just you just have to press the um, the pair button the pair button on your your parent node. So, you just have to press it once. Yes, on the parent node. Mhm. Exactly. Uh, you just have to wait for it to at least three minutes. All right. So let's just give it some time.
07:00
Speaker 1
Yeah. Okay, one of the child nodes is blinking. The other one hasn't done anything yet. I assume they take it in turns do they? Okay. Yeah, one's turned white and the other one is now blinking. Well, the white one, the first the first one's doing a slow white blink at the moment, but it's it is white, but it is still blinking. Yeah. Okay. Okay. [silence] Yeah.
08:00
Speaker 2
time. and then let's wait for that. I think that's good. mm-hm. blinking. OK. high right, sir, that is mm-hm. huh. no problem, sir. mm. Let's see what will happen later on. uh, I have a timer here after three minutes. and then let's see if all the other child nodes will be connected.
08:00
Speaker 1
Yeah, they're both now doing a slow white blink. No. Well, I started to do it on the app yesterday, but I don't think I completed it. So, and then I said on the app on my phone, it's quite difficult, the size. Yeah, on the app, I tried to sort of go through it on the app, but the the sizing of some of the boxes sort of is off the screen. So I couldn't actually see everything. So I didn't I didn't I don't think I completed anything on the app yesterday. Um, so, no, I've left so it's still got the original um uh name and password
09:00
Speaker 2
Mm-hmm. I see. The app you say, mhm.
09:00
Speaker 1
Password for each of the devices. warning. blinking. Think one's gone. and is sorry Winnie. the second one is still blinking but assuming that's just slightly delayed.
10:00
Speaker 2
Uh-huh. I don't think this model is supported yet with the Linksys app. However, you can set it up your network using any mobile devices or computer through a browser for this model. This is actually a new model, that's why it's not yet supported with the app. Uh-huh. But no worries, I will walk you through later on once we are done adding the child nodes. Okay. Mm-hm. Mm-hm. All right, sir. So let's just give it some time. [silence]
10:00
Speaker 1
Yeah. Yeah. Hmm. Okay. Cool. Yeah, they're all solid, all solid white. Yeah, yeah. And I'll check my parents. Oh, hang on. Is it no, it's just parents now blinking. Okay? Yeah.
11:00
Speaker 2
uh less uh give it at least five minutes considering that we're adding two uh child uh notes at the same time. So right now we are still um few minutes. I mean two minutes had passed. So, yeah, uh let's uh let's wait for it then. Uh well, it's solid white right now. Okay. Uh.... Okay. I think it's still on a pairing mode. So, uh, anyway, uh let's give it at least a minute for the device to settle down. Uh室 uh we're going to access the web interface.
11:00
Speaker 1
Okay. Oh, so I need to get onto a computer, do I? Do you say I need to get onto a computer? Um... Are you there? Yeah. Yeah. Okay. So, yeah, they are. The parent node is no longer flashing. So that's solid white too. So all four devices are solid white. Um, Oh, yeah, um. I need to update the password. Okay. how do I do that? [silence]
12:00
Speaker 2
I'm sorry. We can use your computer, but... Yeah, we can also use your phone. Uh, it would be easier if we're going to use your computer instead. Okay... Alright, that's great. Um... Alright, so, let's go and... update your SSID or Wi-Fi name and password. I'm sorry.
12:00
Speaker 1
So what did you say I need to do now? Update the password. Yeah. Yeah. Okay. Um I'm connected to to to um to the parent node um on the Wi-Fi. Yeah. Yeah. Yeah. Yeah. Yeah. type there. What what's the? www colon hang on. Oh stop wait a minute So h double t p uh double colon four.
13:00
Speaker 2
uh-huh. Um, let's let's connect your computer first to the Lan access device. Okay. alright. And then let's open the browser. and then on the address bar, let's type in. Let let's type in H T T P colon / double forward slash / double forward slash. Mhm.
13:00
Speaker 1
Oh, not a double colon. A single colon, you say. Ah. Yeah. Except that'd be a full stop. Yeah. Forward slash, how many forward slashes? Two. Double forward. Yeah, yeah. Got you. [silence] So info, Oh, "my router," R-O-U-T-E-R dot I-N-F-O. Yeah. Yeah, is that it? [silence] And the T-H. Yeah. Okay, my router, R O U T E R dot info. Yeah. I'll click on the first link there, yeah? Uh, right. [silence]
14:00
Speaker 2
call in uhh, this only one colon and then two double slash. Yes. Yes. Yes, sir. to double slash. Yes. And then, uhh, my router. . Info, I mean, sorry. That's my route. . . Info. Info. Yes. Yes, sir. Yes. Then let's uhh, hit answer. Mm-hmm.
14:00
Speaker 1
Oh, I, uh, what should I, what should I be reading? I mean it's saying to me, it's just in black and white text or do I go to links or linksys link. So there's there's a couple options here. Like my router.info or there's a linksys access point to the linksys smart WiFi router. Hang on. No I didn't. Hang on then. I did it in a search. Sorry. Yeah, yeah, got you. Hang on. Command V there we go. Uh, it's it's saying, it's saying, no, it's still coming at the same. Hang on. Let me delete that again.
15:00
Speaker 2
Oh did you did you type it in on the address bar and not on the search bar? Yes let's let's type it in on the address bar.
15:00
Speaker 1
it's HTTP colon colon. OK. Yeah. I got I think that's how I did it wrong. Go forward slash. Uh was it my router or my router what was the next bit dot info. OK. Let's do that again. All right. It's saying to me. Uh. Oh no it's saying to me your connection is not private. Yeah. Yeah. Yeah.
16:00
Speaker 2
[silence] bt Colonel hack tt p colon double. Scores slash. Yeah. MyRutter.Info MyRutter.Info. Did it ask you for the login or your password? Oh okay, uh can you see the advanced? Okay, let's hit on advanced and then click on proceed to MyRutter.Info.
16:00
Speaker 1
Yeah. Okay. Yeah, got ya. Right. And now I put in the root password, do I? Which one should I... Okay, admin? Yeah, go on, listen, uh... Which is best? Is it best to use the admin one or the default password? Okay, alright, I'll do that then. Hang on. J\\ \$br
17:00
Speaker 2
all right alright yes uh you can try admin or lower case but if it doesn't yeah but if it doesn't um push through you can use the default Wi-Fi password that is indicated underneath the device uh we can try the default one first and uh if it doesn't push through we can use admin
17:00
Speaker 1
Yeah. Okay, yeah, it's all good. So, it's, I mean, should I change the password? I mean, yes, it's all good. Okay, I'll keep it up. Yeah, so go next then, yeah? Should I create, is offering, does it, offer to click guests network, should I leave that off for now? I don't need to guess that, right now. Nah, let's find a way. Night mode. Night mode. Next. Okay, saving changes. Can I, um, and then I'm a couple of steps ahead while this is doing it. Um, I have some Ethernet connection hub point.
18:00
Speaker 2
Okay. uh-huh. So you're now on the dashboard, right? Uh-huh. Uh, it's up to you, sir. Whether you're going to set it up now or you're just gonna do it later on. right. Uh-huh.
18:00
Speaker 1
It be good to have an uh problem is help so I've got some Ethernet put connection I have some ethernet connection points various points in the house that I've set up that I've put in a few years back um I mean would that be good to connect them directly to those as well Okay uh right so it says it's ready okay done So all right so what I can do is if I just move them to various rooms shall I
19:00
Speaker 2
[KEEP_UNCERTAIN] I'm sorry, you have I'm sorry, sir. Can you say that again? You're cutting in and out. I'm sorry. Um, no. yes, uh that would also be good. We can actually, uh relocate the child notes now. Okay. yes, sir. Uh what we're going to do is we're going to unblock the child notes at the same time.
19:00
Speaker 1
Oh, hang on a minute. What, what one of the child nodes is now blinking red? Yeah, and two of them are still white, but they are blinking. Yes. Yes. Yeah. Should I press the reset button? 20, okay. Okay, it's gone a solid blue. Should I let go of the reset button?
20:00
Speaker 2
from the power source and where blinking red was it the child node that was um originally Piladi I see all right um we can uh reset the child node and then we're going to add it back to the network yeah um press the reset button and hold it for at least 20 seconds
20:00
Speaker 1
step button. It's gone blank now. It's turned off. [silence] when it's blinking blue at the moment. Oh, by the way, on the web page, um, it says community fiber. Uh, the name of the hub is ready. Um. it says scan QR code or use password to connect. already connected to that Wi-Fi network on my computer. I'll just click done on the computer. Yeah? Okay. the Wi-Fi's on. Okay.
21:00
Speaker 2
Yes sir. I ride. Uh-huh. Yes sir.
21:00
Speaker 1
[silence] Are we saying? Yeah. Um, so on that hub page, yeah, it's only showing currently two devices. I don't know what I'm looking at. Okay, so that, that child node is still solid blue on the parent node. Okay. Just one press. Yeah. Oh, dear me. Thank you for your time, though, I do appreciate it. Um, um, okay.
22:00
Speaker 2
. okay, let's hit on... let's hit on pare button on the PC. yes, sir. hit the pare button, just one test. no problem, sir. yeah, of course.
22:00
Speaker 1
[KEEP_UNCERTAIN] So that that child node, so the parent node is solid white. The two, the two, the two child nodes are one is a solid white, I think. And the other is bleaching white. So that pair. Um, and then the one that was pink is now is solid blue at the moment.
23:00
Speaker 2
Mm-hmm. Five by five, go. Uh-huh. Good. Mm-hmm. All right.
23:00
Speaker 1
Four feet. I can move it a bit, move it a bit closer. Like two foot from it now. And it's still solid. Okay. Yeah, one's blinking and one's solid.
24:00
Speaker 2
Let's give it some time. How far is this child node, by the way, from the parent node? Four feet. Okay. Um, can you move it without unplugging it? Okay. So let's just wait for it to recalibrate, again. Um, yeah. If one child node is now blinking white, you say. Mm-hm. Okay. Uh, is there no, um, progress yet with the child node?
24:00
Speaker 1
So, what is there? Is there any difference? Yeah, solid. Yep. Yep. Yep. Yep. Yeah. Go to menu. Yeah, okay. What do we do there? To set up a new product, okay? Plug mesh node into power within a few feet of your router. Mesh route mesh now. Wait for the nose to finish starting up. Indicated with solid blue light. Obviously, they're all different colors.
25:00
Speaker 2
got this connected it's all blue okay how about this one sir since we are now on the dashboard of the Linksys Linksys now uh let's go to menu yeah let's go to menu mmhmm and then um let's uh let's tap on or click on set up a new product under my network yes mmhmm
25:00
Speaker 1
at the moment. So what, do I click on, my light is different color. Oh, let's see. Oh, so next. Yeah. So I've got one that's solid blue. Yeah. Next, then, okay. Right, yeah. Okay. Okay, it's now thinking about. It's blinking. Do you mind if we give a small right?
26:00
Speaker 2
no, no. It's the solid blue light. The one that we're adding the I mean, the one that we're trying to add is solid blue light, right? Yes, sir. Let's just hit them. mm-hmm. Okay. That's good. Uh huh. Okay.
26:00
Speaker 1
please thank you okay it's white and blinking okay Oh thank you yep um I I ultimately I probably will but um I maybe not now
27:00
Speaker 2
Let's just wait for the child node to go online. Then we proceed to configure your router. But just to confirm it, would you like to change the Wi-Fi name of the password?
27:00
Speaker 1
I don't know what's best. I mean, it's easy to do. It's a later point. Okay. Okay. Yeah, okay. Yeah, yeah, yeah, yeah, fine. We'll do that. Okay. Do you want me to give you a name? Do you want me to give you that now, or we're waiting for the still waiting for it to okay. It's still saying onboarding nodes, ah, there we go, right.
28:00
Speaker 2
Yes sir. For me, it would be good if we're going to set the Wi Fi name and the password right now since they're still in one room. You know, I'm sorry. Let's wait for the child note to go online first.
28:00
Speaker 1
It's now showing, Yeah, I'm assuming the top one's the parent node, and now it's showing the three other nodes all connected with green lights on the um on the dashboard. And they've all three child nodes have solid white and the parent node has is still blinking white, but I'm assuming that's just finishing the pairing, isn't it? Yeah. Okay. Do I hit the next button on the dashboard? Okay. Actually,
29:00
Speaker 2
oh blinking one yes sir yes sir okay let's just wait for the the pair to know to stabilize then we're going to click on incredible Wi-Fi yes yes you can hit in the next now and then finish
29:00
Speaker 1
yes the parent node is still flashing actually having said all for the child there's one child though still flashing white but two of them are done um okay and someone you can do it oh? no oh yeah right right yeah yeah yes the parent node is now solid white uh the problem one is now solid white is [silence]
30:00
Speaker 2
Okay. [silence] So right now sir, the parent node is now solid white and the two other child nodes are still blinking.
30:00
Speaker 1
and one of the two that were originally together is still flashing white but slowly so that's good yeah yeah yeah alrighty blue light on off [silence] ack to blue very slow flash [silence] come on do it [silence]
31:00
Speaker 2
Uh-huh. Uh-huh. I see. uh, we can try to power cycle the child node cause it seems like it has been uh yeah let's just unplug it from the power source and wait for 10 seconds then plug it back in. Okay. All right sir.
31:00
Speaker 1
Still flashing blue. Parent node is solid white. That was solid white. Oops, chips. Sorry, I was just on a plug out. Yep, once again, thank you. Okay. Yeah, that child node is still flashing blue. How long should we expect that to do that for? I'll have to see. Alrighty. Okay. Alrighty.
32:00
Speaker 2
At least two minutes loop open.EH is to route to setup. Hmm. If it's not gonna go back to solid white, we probably need to reset that route that child newspaper, but anyway, it's not it
32:00
Speaker 1
Oh, it's solid right. The parent node is solid, all of them are solid right.
33:00
Speaker 2
yet it's not in two minutes so let's give it some times and see if it will go online ok it's all about all right ok that's good to hear sir all right um so right now uh we can [silence] Okay. Yes, sir. Yes, sir. [silence] Yes- sir. [silence] Yes, sir.
33:00
Speaker 1
And there should be flashing should they the chart that or that those yeah yeah got that all right cool so basically what that means is that they're all on the same wi-fi network and password and so as we move around the house we should be able to move around seamlessly with device should be able to okay got you yeah yeah
36:00
Speaker 2
All right. So once it's all done, we can then proceed in relocating the child node. Yes sir. Yes sir. Cause it's configuring. Mm-hmm. Yes. Mm-mm. Yes sir. Mm-mm. Mm-hmm. So technically they're now interconnected to each other. So any configuration you've done to the parent node will be adopted by the child node. Oh. Oh. Oh. Oh, I see. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. [silence]
36:00
Speaker 1
child nodes are all... they link to the parent they listen to what the parent says so no basically we'll move for always now saying oops you are not connected to your router. Oh I see so I need I just connect on my computer to to okay I got I got all right okay let me do that quickly. uh... settings. Um now I've got to remember what the password is. Um... Okay. Hang on I've got to take a photo over there. This is the problem with doing it on the hoof uh and
38:00
Speaker 2
uh-huh yeah because you just changed your Wi-Fi name and your password so the uh-huh You forgot the Wi-Fi password you just said? Oh, okay.
38:00
Speaker 1
[KEEP_UNCERTAIN] Oh, yeah. Do I find the dashboard? Oh yeah, and I've got it. I've got it. I've got it. No, no, no. It's fine. I've got it. I've could, um, right, good. Right. It all says changes saved, quick save the app. So it's all there. Right. Um, at the at the bottom, there's a save button, but it's grayed out. Um, um, hang on a minute. So, all all the nodes are solid. Um, on the dashboard on the computer, it's saying incredible Wi-Fi. Um, it's got the name of the Wi-Fi network. It's got my password. It's um, got the security mode, um, there's a guest mode. I guess I could turn that on actually. Uh, uh, oh, oh, oh there we go. It says turning on guest network. So that might be it. So it's so it's all good then. Yeah. So it'll be all, all things. If I go to myy.com wireless, it's all solid. It's saying the network name. Um, is GP. Is that the, is that I've got that right? Is that the, is that correct? The guest password is the guest, that's the guest mode. And then I think be I need to go to a bit further down to set the guest password. Yeah, I think, yeah, go, keep on going until it says fun, okay, so you're invited to connect. Enter the password on your device and do it, um, that's fine. So everything seems to be all good. So there's nothing else that I need to change.
40:00
Speaker 2
Mhm mm. Uh-huh.
40:00
Speaker 1
okay, maybe I should try that. Bear with me. uh, be my guest, that's fine, leave it as that. Um, okay, now, okay, fine, and I'll save, yeah? I do want to. Okay, great. Uh, just unplug one at a time. Okay. I've got one. I will go and move that. I'm nearly finished, Jem. I'm in our main living room. Um, That's it, that's the direction, please. Um,
41:00
Speaker 2
all right yes sir uh... we can now uh proceed in relocating the child nodes okay uh let's unplug them all at the same time and then relocate it one at a time oh so Just ensure sir that it's uh within 30 to 50 feet away from each other.
41:00
Speaker 1
[KEEP_UNCERTAIN] It's about 20 feet. Office House one plugged in. Okay? Okay. Blinking blue. Oh. It's on. It's. what's up? What's up? We is in your, in the Philippines. Okay. You don't you don't you don't watch the tour defrance do you? Or is it Cycling Tour de France? You watch that? Probably not.
42:00
Speaker 2
Okay. Got it. Okay. You wait for it to go online before you relocate the other one. Oh, I'm actually located in the Philippines. I'm sorry? The Uh, I can only see clips. [silence]
42:00
Speaker 1
Yeah. Have you watched the World Cup? Social World Cup. Do you have football? Yeah. Okay. Why did? Why did? Oh dear. Um, still flashing blue at the moment. Um, one, two, three, four. Yes. Uh just outside London. Um how many feet did you say it should be away from it? Because actually. 30 to 50. Okay. What's it do now, GEM? It should turn solid blue. Solid blue.
43:00
Speaker 2
and uh social media um no not really i can also you know see some clips and um yeah because i've been busy lately with the uh with work okay sir so you uh you located in uk right okay it uh it should be within 13 to 50 feet away [silence]
43:00
Speaker 1
Oh. Oh no it's gone white now. Yeah. Solid white. Perfect. So now I'll do another one. Do I? Okay. Okay. So our other one is going into our cabin at the bottom of the ga at the garden, which is another sort of. Yeah. 50 feet from the first child child node. Is that okay? Okay. Yeah. I do have an Ethernet connection point it's open then. It's open for that if if need be, but it's I just need to figure out. Unfortunately, I've got massive cables at the moment. I'm just. All right. Okay. Let's see. Oh. Hang on.
44:00
Speaker 2
okay perfect yes sir uh, that's fine sir um All right. That's good. Uh-huh. It's the same thing. You need to wait for at least two minutes for it to reboot and set up. Uh-huh.
44:00
Speaker 1
To the ethernet cable. Is there a particular port that I should be connecting it to? On on the back of the box? [silence] So on this one. So then, but if I'm connecting it, OK. OK. I'm not I'm not I'm not going to I'm not going to do that now. I will do that later one later on today because I need I need to play around with all my cables. [silence] Uh, um, [silence] but yeah, just so I know. So just go straight into the internet port. And then, um, Yeah. And then out. OK. Ah. OK. Which of the parent port? [silence]
46:00
Speaker 2
[silence] Uh you need to connect it to the internet port. should be on the internet port. Mhm. And then from the parent node Yes, yes sir. Of course. Mhm. Mhm. Yeah. So, so from the parent node you're going to connect it to the um ethernet port, and um on the child node you're going to plug it to the internet port.
46:00
Speaker 1
and on the on the on the parent one then he says parent one. Yeah. It goes. Uh the one at the I. Oh I see. So yeah so the parent one is the one at the top. Is it? You go out to to the to the child nodes. Okay got ya. And then it's the it internet one at the bottom. Okay brilliant. Okay solid white here as well. Brilliant. Solid white. And now I'm going to move an Aruslo Kinect the last one. Is that right? Yeah well you going back into the house boys the dogs. Right. And let's put this one upstairs.
47:00
Speaker 2
speech. Yes, on the back is the Ethernet port yes sir. Yes sir. Okay, that's good. yes. Yes sir. Sure, sir. No, problem, just take your time.
47:00
Speaker 1
Okay, I'm back. It's still solid. It's blinking blue at the moment. it's a solid white the right what do we need to do now yeah okay great. Thank you very much. I will upon um brilliant. thank you so much for your time. appreciate. I didn't catch your name, but it's a bit late now I guess. I
49:00
Speaker 2
okay all right that's good to hear all right um I guess we're all good sir and you're set and up and running all right all right yeah my my name is my name is dylan sir [silence]
50:00
Speaker 1
Dylan, all right, thanks. Thanks so much. Do appreciate your time, that's been a great help. Thank you, bye bye, bye, bye, I knew it, bye.
51:00
Speaker 2
Okay. Yes, Dylan. Sure. Sure. All right. No problem, sir. Have a great day. Take care. Enjoy.
51:00