Speaker 1
Okay. [silence] Hi there. Um I have a uh uh Veup Lynx's Veup uh mesh system. Um it is obviously I have uh a parent connected to the router and then I have [silence] six nodes around the house. [silence] I don't quite know what happened, but all of a sudden, yesterday morning, the node to the router or to the modem will not connect. And the strange thing is today, the it's still broadcasting the uh the 2.4 and the five, but it uh it's still blinking. The red light is blinking. So, I've uh, I've gone through all the process. I've rebooted the modem several times. I've reconfigured it. [silence] Hello? [silence]
00:00
Speaker 2
sure [silence] [silence] yes [silence] [silence] yes [silence]
01:00
Speaker 1
And um I - so, at this point, uh, like, has there been any issues reported with the - with these things? [silence] Just the um the one hooked up to the modem. [silence] But the other ones, uh, the ones connected to the modem is blinking red. The other ones are solid red. I mean, I've had these for a few years, and I know I know quite a bit about them. [silence] [silence] Yes. [silence] [silence] Correct.
02:00
Speaker 2
and all blinking red or just one of them? The one that's, yes. Well, yes. So Arnie, let me just explain. Since the one that's showing a blinking red is the parent node, which is the one that's connected to your modem, then naturally, all your child node those wirelessly connected will follow suit. That's why they're showing [silence]
02:00
Speaker 1
I understand that. I understand that. I understand that full, I. Right. OK. Let me tell you - let me - I understand this cuz I've used these for a long time, I've read everything on them and I've never encountered this. So, there was no power outage. There was no thing in the ISP. I'm uh uh, I don't know where you're at, but I'm in Canada.
03:00
Speaker 2
Oh, so since, okay, so since. All right, so Ernie, since the main node is blinking red, it's not showing a solid red light. It means that it's not yet disconnected with your network. It's blinking red means there could be an interruption on your internet service, or there was a power outage, that's why the light on your main node change its behavior, uh, blinking red. So, I think you just have to, uh, uh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Yeah. Uh-huh. Um, mm-hmm. Mm-hmm. Uh. Uh-huh. Mm-hmm. That's right. Okay. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Mm-hmm. But there will be no alarm. Yeah, that's your Internet Service provider is Roger.
03:00
Speaker 1
I can only get it to the when it turns aqua the aqua color for a short time. And then it goes like even now if I press the reset button it'll go to the aqua for about a minute and then go back to the flashing read. Now, the odd thing is that it's still broadcasting the 2.4 and the 5. And five although it's blanking it's still broadcasting the those two.
05:00
Speaker 2
Yes, as I've mentioned before, yes because Ernie as I've mentioned before, your main node was not totally disconnected to your network because if your main node is totally disconnected to your internet it will show a solid red light but since it's only showing a blinking red light then it means that there might be some [silence]
05:00
Speaker 1
[silence] I see. Okay. Okay. Here's the other thing I did. So I've hooked up my laptop to the because the modem has several ethernet connections. I've hooked up my uh uh laptop physical connection ethernet to the modem and I get totally internet like almost a gigabyte down. And I've just good and I connected then I disconnected the laptop. I connected that parent mode to that same socket on the uh that same spot and the exact same thing happens. So there's full internet and I've tried a different mode.
06:00
Speaker 2
interference or interruption on your internet. So you would just have to wait for your internet to come back. That's why I'm asking you if there was an internet outage because that's the only reason why your node changed. Are you... Mhm. Okay. all right. all right.
06:00
Speaker 1
I've tried a different Node as the parent and they all act exactly the same.
07:00
Speaker 2
You mean to say they all pale red. Or did you reset the node before connecting it to the motor? So when you did a reset or what was the light or color of the child node when you did a reset? [KEEP_UNCERTAIN] I want uh Ernie because to prop to properly reset a node whether a child node or your parent mode the lying of the note will have to turn to a solid per or a solid pink may I know the serial number of your of your parent mode
07:00
Speaker 1
picture of it. Yep. serial number. okay it's two zero J 10 C 63713841 Yep. oops, Yep. Yes. Correct. Yes. Yes, it is.
09:00
Speaker 2
Um 20J 10C for Charlie and then 63713841. So that's the serial number of your parent node um let me just confirm your name is Ernie DeForno and your email address is is it.
09:00
Speaker 1
EFDF at TSPI.ca. Yes. Correct. Yes. Yes. Correct. Yes. Should we reset it now and try? [silence]
10:00
Speaker 2
Oh, so you know a little bit about it. Oh yeah. What about that? That's been there for too. I don't know if they just heard an FDST SBPI.ca. Alright. And you mention you have six nodes. Okay. these six nodes that includes your parent node and child nodes altogether. Okay. Right. Okay. Arnie, as I've mentioned before, to properly reset your nodes or lights, you're turned solid purple and solid pink. And all right. Up. So, I would love to help you publish your nodes but upon checking on our system and what's on our list of accounts you can publish your nodes is, Okay. So, you currently can publish your nodes. Right. Okay. I'll go ahead and publish the nodes. All right. Thank you. Thank you. Thank you. See you later. By.
10:00
Speaker 1
Wow. Unbelievable. Oh
11:00
Speaker 2
Your product is already out one out of warranty. Uh its warranty expiration was last [REDACTED_PAYMENT_DIGITS] So the warranty status of your notes are already expired. Uh so I cannot provide you three technical assistance. Now if you want me to walk you through the steps on how to troubleshoot your notes then you will have to apply for the paid connect service. Well if you don't want to apply um there's an email support. I can send you the guidelines to your email so that you can just follow the procedure on how to properly reset your notes and you can also do a reconfiguration of all your notes so that you can uh set them up again if you want. But actually, sir, um, since your parent node is just blinking red, it's, it doesn't mean that it was already connected, disconnected from your network, because for a node to be totally disconnected, it will, it's likely turn solid red. But since it's only blinking red, so I advise, uh, Ernie to just observe or monitor your network. If there's an outage or maybe an interference from the transmission of data from your modem to your parental, that's why it's acting that way, it's blinking red. So, just observe it, and if it still, uh, didn't change its color, because you have already tried accessing your modem, and you were able to access your internet, so there is no problem with your modem. could only be the node may have a issue with its LED or a firmware issue. So I can send you the guidelines on how to reset all your nodes and reintegrate them so that it will have a refresh or restart all its connection to your modem. Okay? The your based on serial number you've given these notes all was Expiration was last [REDACTED_PAYMENT_DIGITS] So since these nodes have a three-year warranty or limit then it's probably on [REDACTED_PAYMENT_DIGITS]
11:00
Speaker 1
WoW yeah yeah, I can ask you another questions if I if I upgrade these to because I think these are still five upgrade them to I think there's internet seven now right? Are you guys using internet seven? Yeah. So the ones I have now is using Wi-Fi 5 Right so if I upgrade these to a better unit would I be able to possibly connect to
14:00
Speaker 2
the jihadis yes whenever you're ready so yeah we do have the latest lynx router mbe 7000 which has uh the latest wi-fi technology wi-fi seven and this WHW03 is still using the wi-fi five technology yes because it's a WHW series model uh
14:00
Speaker 1
As I understand there is much better. Would I be able to use three of them instead of six? Because the range is much better now from what I hear. What which one would you recommend if I upgrade from this one? And are they like this? Because they're just like one and the can act as the parent and then the other two would act as child nodes.
15:00
Speaker 2
Yes, you can just use three of the child nodes. [silence] As I've mentioned before, the MBE 7000 because it has the latest Wi-Fi technology, Wi-Fi 7 or the MX 6200. [silence] It has the Wi-Fi technology, Wi-Fi 6E. [silence] Yes, it's uh it's the same as the HHW series. You have one of them
15:00
Speaker 1
Yeah, that's the other question I have. So if I get the latest one and use it as the parent node, will these ones still work with the new ones? They do. Okay. So what's the quickest way to reset each node before I use them? [silence]
16:00
Speaker 2
Ah! Any of the MX 6, 200. If you bought MX 6, 200 and just make it the parent and the other two nodes make it as a child. node, if you still want to use the WHW, you can still add them but as a child node. You have to use the latest one as the parent On No, yes, they will still work. Yeah. Yeah. They will still work. They can be added as child. As I mentioned before, you will have to reset these node before adding them to your new parent. Uh, the OK.
16:00
Speaker 1
Right. Can you have you had any of these problems? Uh, any other type of calls because as you can see, I've had these for a long, long time, and I've never encountered this kind of issue. This is after all these years, this is the first time this has ever happened. And and the weird thing is that it's still it's still, you know, broadcasting the and I have uh security cameras around the house and I have Sonos. Yesterday, none of them were connected. And um, and .
17:00
Speaker 2
... This way is the is doing the manual or setup or just pressing the reset button. Don't worry F Erney. I will be sending you the guidelines and the guidelines will have the reset configuration or the guidelines on it. All right. Well usually well usually Well usually [silence]
17:00
Speaker 1
And today, some of them have come back, like some of the Sonos have been all of a sudden been recognized again. And the cameras and the ring cameras are working. But this thing is still flattering, you know? Yeah. But all the other nodes are still solid red. This is the only one. The parent one is the only one that's blinking. Boy, oh, boy. Oh, boy. Oh, boy. [silence] Transcribe this audio from the left channel. Output only the spoken words, no labels or timestamps. If there is silence or no speech, output only: [silence] [silence]
18:00
Speaker 2
So, as I mentioned a while ago, I know, it could be just the LED of your main node has an effect, because since it's still broadcasting your Wi-Fi name, Mm-hmm. Well, that's normal for your child node to show a solid red, because as I've mentioned, once your parent node disconnect, your child node follows suit. So, that's why they're showing a solid red light. [silence] [eral] All right, so, Ernie, I will be sending you a
18:00
Speaker 1
I see. Can you send, can you also send me a possible upgrade to this, the best ones to go, go after this? The next, yeah, the next models to upgrade from this. Yeah, the other question I have is that I cannot log on to the Lenxus app anymore. oh really? [silence] when did that happen? when did that happen? is that just recent in the last few days, or has it been a while? [silence]
19:00
Speaker 2
Send you an email on how to reconfigure your. You can only set it up through two steps. One is the quickest way, the five press method and the other is through the web use door interface. You can no longer use the Linksys app to to set up your WHW03 because the cloud services are now removed from, uh, some Linksys products. So, it's yeah, that's why you can no longer use the app for the WH that's why we're three to three. Uh, it was. Um, the cloud services, uh, was discontinued last March this year. But, uh, last year, there were already, uhm, uh, notice that the cloud services, uh,
20:00
Speaker 1
That's weird, because the app has worked until yesterday. I see. So that, that. Right, so if I buy the new one, do I have to download a new app or would that, the old one?
21:00
Speaker 2
So services will be removed to some Linksys model. But if you upgrade your router or buy a new router like what I've mentioned to you, the MX 6200 or MBE 7000, they will have the Linksys app still in use. So only this model WHW-03, WHW-01 is no longer supported support by Linksys app. Yeah, the Linksys app works. Yeah, the Linksys app works, but to use it with your WHW models, it will no longer work because the WHW-03 already discontinued using that app. They no longer support that app. Okay? All right.
21:00
Speaker 1
Up works with it. A new model. And do you know roughly how much they are in Canadian? [silence] You know, the best place to buy it here in Canada? In the Toronto area, or do you know you don't know. Oh, I see that. That's well then they're guaranteed for three years. What's the warranty on the new product.
22:00
Speaker 2
No, uh you don't have to download the new app. Um you just have to set up a new network when you have a new router or new model. That I could not uh yeah because I only provide technical support with regards to the router problems. Yeah okay. No, I don't know. Uh usually there are authorized online seller like Amazon or any local retailer store in your area electronic store that sells Linxs products. You can check it online. There are a lot of online store now that sell Linxs products or routers. The latest
22:00
Speaker 1
three years? yes okay and so if I buy the new one I hook it up as a parent it will see all the all the old child nodes as well on it or I won't work with it. I see right okay that's probably the best thing to do then isn't it
23:00
Speaker 2
A router, yeah, the latest routers we have are granted a warranty, a warranty term of gives you three years. So if it's the latest, yeah, warranty status for three years. All right. So yeah, do you want to set up the parent node as the new one? You can see it on the Linksys app. Once you add them, because the parent node is the new one, so it, it uses the Linksys app. All right. Yes. So, Ernie, so that is all. Thank you for calling Linksys. By the way, I'll provide your ticket number. So that it's,
23:00
Speaker 1
I, uh, if you can email me that, that'd be great. Okay. Oh, I'm sorry. I thought you did. Okay.
24:00
Speaker 2
In case you have you want to set up again and need assistance, you can call us back again. Your ticket number is L for Lima, T for Tango. All right. Sure. All right, then I'll also, I'll also, I'll send the ticket number when I send the list of models that you can, upgrade to, okay? All right. Thank you for calling LinuxRearny. And take care, have a great day. Goodbye. Hello, Ernie, you can end the call now.
24:00