V2 Rubric Detail — 273222de-74a2-11f1-9…

Welcome to Linksys Support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.links.com. Please have your device serial number ready. For assistance, press 1 now. For out of warranty products, paid support may be available. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Thank you for calling Linksys. This is Ice, how can I help you?

Let's see. Let's see. All right. Uh sir May have the serial number of your Lynx's product Router.

All right. So it's, to verify, the serial number is 32 A for Apple, 10 M for Mike, 2B for Bravo, A for Apple, 09651. Is that correct? All right. So your links is water is model MR9000 and this is the only links that those water that you're using in your shop, right? Okay. I'll create this record for you, sir. Can I have your name?

David Freund: Prime, David Freund. E-R-U-I-F. Speaker 2: All right, thank you, David. How about your email address? David Freund: Fine wage reach LLD@comcast.com. Speaker 2: All right, thank you, David. And you mention uh your internet service provider uh is comcast, right? David Freund: Right. Speaker 2: Right, so uh it seems your water always disconnected as the system shows its status is offline. [silence]

um prior to your router changing its light behavior, uh did you had an power outage in your shop or near your in that area? And how about an internet outage or an internet service interruption from Comcast? No. No. Mhm. I see. All right, so what we can do, uh since your router is still uh blinking uh red and blinking blue, right? Uh as it is now. Uh we can do a reset on your router and try to reconfigure it again.

But, I have to update you first, David, that your router is already out of warranty. And it's... I think it's already 15 years? Already? Yes. Are you sure? Let me check. Because your router first connected last uh 2021. Ah, I mean... I mean five years only. I'm sorry, sorry five years?

I sorry, I thought uh uh because uh Dorado was connected 2021. to 2021. So it was five years ago. Ugh. so Dorado is already out of warranty. And so to do a reset and reconfiguration of your router, I I would not walk you through the steps uh for free because the route is out of warranty. So if you want me to proceed with the reconfiguration of your water, you will have to apply for the paid connect services. And but uh,

It's up to you, if you want to apply for the paid support? The paid connect service will cost you 15 USD. It's one time, non-refundable technical support that would only last for 16 minutes. Yeah, 15 USD and that will only last for 16 minutes. So, are you fine with that? That's why already set a disclaimer that it's a non-refundable technical support? Because we don't know yet that what's really the reason why your router disconnected. It could be the router was totally disconnected and it just need to be set up again. Or it could be there's some kind of disturbance outside or you have been disconnected. Why it can be like that and we don't know the reason yet. So technically, if half of the allotted time is already used and your issue was not resolved, but you already knows what the issue is and all we need is to have it reconnected, then the time will end. [silence]

sure. The card you're going to use is it a visa, MasterCard, MX or [silence] all right, [silence] Yes, uh [silence] before

for the David the first name on the card is it still David Hao so D A V E I D. Uh just to all right. And the last name Professor B R U I M. all right. Um the card number all right. So it's [REDACTED_CARD_NUMBER]. It's a visa card, correct? all right. And the exotrusion of the card month and year. [REDACTED_PAYMENT_DIGITS] Um, what's your security code? [REDACTED_PAYMENT_DIGITS] What about the zip code? [REDACTED_PAYMENT_DIGITS] That's correct. That's correct. All right. Okay. I'm going to put here your email you provided, the email address you provided. Kombax_ld@comcast.net. Okay? So that, once I process the payment, I will send the invoice to that email address. Okay? David, I'm going to process the payment. I'll put you on hold for 2 minutes. Okay? And I'll be back after that. Thank you. [silence]

Hello David, I've processed now the payment of [REDACTED_PAYMENT_DIGITS] US dollars for the paid Arlo service and as of right now, I've also sent the receipt to your email address and it was successfully sent. All right? Now let's go proceed with reconfiguring your router MR9200. can you check again what's the light status? Is it still blinking red and blue? All right.

let's do a reset on your router first. So press and hold the reset button. It's usually located at the back of your router. And then wait for its light to go off, to go off. And then release. Yeah. Once the light is off, you release. Because it's a small, yeah, yeah.

Yes. Uh, it should start blinking. Um, because usually when you do a reset on the router, um, it will first start to blink. So, uh, it means it's still, uh, starting up. Uh, I want to know, David, uh, did you set up this router using the Linksys app? All right. So, um, you have the Linksys app on your phone, right now, right?

I need you to open your mobile. So if that, [silence] we can set up actually your router using the WPS method so that we can set it up automatically connect it to Internet, if there recent Internet. [silence] But the the thing is that once we're done setting it up, you will have to use the default WiFi name of your router. [silence] That's the one indicated at the at the back of your router at the [any of your router. [silence] If so, [silence] are you able to check at the bottom of your router? [silence] Because at the bottom of your router, [silence]

The default Wi-Fi name and password of your router is on the product label sticker. Uh, once you do 5Press method and your router is set up using that, you will have to use that default Wi-Fi name and password. [silence] So, it will not be edited. [silence] Unless, uh, you want to change or edit the name. [silence] You can then log in to your Linksys app [silence] and do the changes on your-Fi name. [silence] But, um, [silence] But, um, [silence] I think it would be yes, [silence] go on. [silence] You first. [silence] Um, [silence] yes, [silence] let's try to solve for- [silence] uh let's try to resolve first the issue. [silence] If your router is really working, [silence] so, we'll just [silence] Uh, go ahead. [silence] So, if you wanna press both the system and message button [silence] and hold it for a few seconds [silence] and once the Wi-Fi lights on the front part of your router [silence] will blink. [silence] Release the button. [silence] Then, this means that your router is now in reset mode. [silence] Then, once in reset mode, [silence] please press the reset button on the back part of your router [silence] and on the front part you will notice that [silence] the Wi-Fi light will now is solid color. [silence] Release the button. [silence] So, once the Wi-Fi light on the front part [silence] will now turn off and turn on on solid color. [silence] Open your Linksys app [silence] and tap on the router that you want to set up. [silence] So, this is actually means that [silence] uh, our your router [silence] will now return to its default settings. [silence] Uh, for setting up again, [silence] you can now proceed on the Wi-Fi. [silence] And retrieve the default Wi-Fi name and password [silence] that is indicated on the product label sticker. [silence] So, this would resolve first [silence] the issue if your router is really working. [silence] So, that's it. [silence]

used first, the fire press method so that we can confirm if there is, uh, your router is still working and if there is really an internet coming from your comcast modem, okay? All right. So, using the fire press method, uh, it's very easy. Uh, we're just gonna press the reset button, but we have to know first what's the status of the light indicator on your router. Is it now steady or solid? Uh, what's the color? Is it solid purple or solid blue or solid red? Yeah, yeah, but, uh, you mentioned that you can see the wifi name of your router on your phone, right? [silence]

Mm-hmm. Yes, so it could be your internet service provider. Maybe there's a downtime on their internet service. There may be a downtime because your router said it will blink, and then it will go back to solid blue. So I think it has something to do with your internet service provider. They may be uh there might be a downtime on their internet service, but let's try to see. Well um is your shop near your house? The same area? Mm-hmm.

Mm-hmm. Yes. All right. So, since- since it's solid purple and i think it's ready for setup let's press the reset button on your picture five times within five seconds so press, release press, release, uh you should do that five times and then let go. okay let's

This is sweet. We'll know once uh the lights stabilize. Yes, we need to have a solid blue light for your router to be connected and online. Power.

So I think it might be your internet connection because once it turns solid blue, it means it's already connected and online. But let's just wait a couple minutes and see if it still has that light behavior or that it keeps blinking. We may have. If it, if it that continues, we may have to check the cable, physical cable connection if it's properly plugged. Maybe the cable connecting your router to your modem is unloosen. It's properly plugged, it's not loosened.

All right. Tell me if it still keeps blinking, because if it doesn't, then, a blinking red actually means that it's getting no internet or it's not firmly connected to your modem if it's a blinking red. But if it's a solid red, it means it really has no internet. And when your water turns solid blue a while ago, it means it...

was connected to and to Internet for a while and then it uh got disconnected, but it doesn't mean that you have no internet because if uh your router shows a solid red light then that is that means that you really have no internet. But since it's only blinking, blinking red means uh it has something to do with the cable connection. Uh your router is not firmly connected to your modem. So if you have confirmed that your ethernet cable is properly plugged into your router and to your Comcast modem, then it could be an issue with the cable. Um see it's already a little bit worn off [silence] yeah as you can see, it's broken a little bit over here so it might have also cause connection issues. So maybe you just need a new cable. So we need to call those now.

to order or it's faulty. We can do a power cycle on your modem. If your router still keeps blinking its light, then let's do a power cycle on your modem. Uh, just... uh so your modem is connected to your router with a long cable so that could be

I see. Uh, so what we can do is do a power cycle on your modem, but since it's on your house, then you can do that, uh, once you're at home. Uh, because, um, your router is only blinking, uh, it's not showing a solid red light. And as I've mentioned, if it shows a solid red light, then it means that there is no internet, um, yeah, no internet connection. But since it's just blinking,

blinking red, right? So it means it has something to do with your router's connection to your modem. So it could be the modem. So what I suggest is to power cycle your modem, just turning it off for 30 seconds and then turning it back on so that you will have a refresh or restart on your router connection. Mm-hmm. And it didn't change, right? So if it's not the modem, then it could be the cable, the cable you're using connecting your router to your modem. Because that's the only reason why you're getting a blinking red. The router is not firmly connected to your modem. So it could be the cable you used. Uh, it could be the

it to be faulty or maybe there's something that got into that cable underground. But... Yes, so that... Yes. Cable, yes. So that we will know. Because your router is working fine. When we do a reset, it follows through the light behavior it should do. And I think it could be maybe there are some other devices there in your shop or near your shop that interferes with your network connection. Nothing is... Yes, connect it directly. Yes. Because your router is working fine. We did a reset and it

If your router's solid blue color does not change. So, if does not, so if you bring your router to your house and it does turn solid blue, then it only means it is a faulty cable, uh the wire you use uh underground, um, uh the ox cable you're using could be the problem; you may be faulty or something. All right. So, call us back again if there's any, uh changes on your router. Okay? Yeah. You're welcome. Thank you for calling again, David. It's my pleasure to assist you. Yeah. Take care; have a good day. Bye. [silence]