Speaker 1
[silence] Hi. My name is Bob and I was wondering if you could help me set up a third node I have here for a MX 300 system. I've tried
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready for assistance. Press one now. For out-of-warranty products, paid support may be available, depending please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out-of-warranty product, paid support option may be available depending on the issue. Thanks for calling Linksys, this is Elle. How may I help?
00:00
Speaker 1
my best, I tried to get gpt it with AI. I got the mode node turned on. I got it reset. I got the purple flowing on top. And then I had a problem, which I could tell you with, but I just want to stop for a second to make sure I have the right department, right person that might help me. [silence] Yes. [silence] sure. I'm going to get it for you. [silence] I've had it the [silence] the system for for several years and I just don't have coverage in the back area. So I got another one, the serial number, brand new one is 32 N as in Nancy, 10 M as in Mary.
01:00
Speaker 2
let me double check first. Let me gather details before we proceed further with your concern. Can I have the serial number of the, is that a new one? The third node that you're trying to add? Okay, yeah. Can I have third a serial number? [silence] Okay.
01:00
Speaker 1
Bri, 3990 1780. The problem I'm having sorry, I get my internet through Spectrum, which is a cable company. And what's your first name? Okay, great. So I was doing fine before I got it. I went to my app to see if I could figure out how to do it myself. And so after I did that, now when I go back to my app, it just says ready to complete setup. And it says complete setup or I don't want to continue to setup. So it's frozen on my app. So I didn't know I rebooted it. I turned my Bluetooth on and off. I'd probably could do it myself if I could unfreeze my app and I was afraid to delete my app from my phone and then [silence] try to download it again.
02:00
Speaker 2
thank you so much there let me just add that one here and who is your internet service provider so sorry? my name's Alice, okay
02:00
Speaker 1
added again, because I don't have enough now that would get me out of my account and all the settings that are saved and all that kind of stuff. This one I just got today. Um, okay. Um, I didn't, I bought it from eBay. I didn't buy it from a, like a Best Buy or something. I bought it from a, um, you know, somebody that had 100% good reviews and it looks brand new. It looks fine, but I can give you sent to.
03:00
Speaker 2
Okay, I see that. Yeah, for that one, sir. I'll will double check your LinkedIn app before anything else. When did you purchase this one, sir? Okay, and is it possible, sir, for you to send me a copy of the proof of purchase for that node? Because it's not actually showing it here on our system. So I'll just like to add it before we provide support for this node. I see. That's fine, sir.
03:00
Speaker 1
Oh, sure. Oh, sure. Gotcha. Okay, no, I have that. Let me just think what I did with it. Um, I just filed it. Okay. I just filed it. Okay. Let's see here. Okay, so did you want me to send you a picture of it?
04:00
Speaker 2
Yeah, that's fine. As long as you can provide me a copy of the proof purchase, we can provide support, but in case there for any replacement, it should be on eBay. Okay. Yes, sir. But let me get an email first so I can send you an email where you can attach the proof of purchase. Can I have the email?
04:00
Speaker 1
Hey. write. Right. Rob Allen B at AOL.com. Correct. Yes. I'm Robert Baron, B-A-R-E-N. Yes.
05:00
Speaker 2
So, let me repeat that one, sir. That is R. O. B. A. L. A N. B. @. aol.com. Okay. Okay. So there's actually already an account here. Um, can you confirm, sir, the first name and last name? Okay. And this is the best callback number in case the call gets disconnected, the one that ends in 197 0. Okay. All right, let me just create an email, sir. So I'll I'll send you an email for a verify your account silicon. So we can just proceed with the confirmation. Okay.
05:00
Speaker 1
OK. So. Let's see here. Refresh.
06:00
Speaker 2
Okay, sir. So, I have already sent an email to the email that you provided.
06:00
Speaker 1
OK, good, so I have it. Good day. OK, let you, yeah, Um, thank you, blah, blah. OK, so I got your email, and then you want me to send the copy to that email, correct? OK, let me see if I can figure this out. OK, perfect. Now, Your email is, just cutting and pasting that, this is support. Happy Pacer.
07:00
Speaker 2
correct si Sir yes just attach the copy of the proof of purchase.
07:00
Speaker 1
Okay, perfect. So hopefully in a second you should get what I sent. [silence] Yeah, it's, um, you know, four feet away. I've got a desk that's just on the ground with a plug. So very close to it. Yes. Yes, yes. Yes. I, right, I just did. So it says ready to complete setup. And then it's got a clipboard, and then it says complete setup inblue, and then underneath it is [silence]
08:00
Speaker 2
Yeah, I'll be able to um, receive that one, sir. No worries. But um, yeah, for that one, sir, how far is the child node to the parent node? Oh, feet. Okay. And the parent, and then the parent node sir, is it also MX55300? Right. Okay. Um, let's get you back first, sir, on the app while I'm waiting for the email. Um, is your phone connected to the Wi-Fi? Okay. And then open, sir, again the Linksys app.
08:00
Speaker 1
It says I don't want to continue set up. And my problem is, I can't figure out how to reset that and get back to my Linksys app without that. So, I tried to figure out how to set it up before I got it, just to see if I could do it myself. And so, I never really out of it. So, maybe it thinks I'm stuck from what I did it a couple of days ago. But it should be able I don't know why I can't get my app to refresh. [silence] Remove it, okay, so I'm not all that computer liter. Remove it from my, okay, so I closed the app and what did you say to do after that? Okay, how do I do that? Remove it from my phone then? I'm removing the whole app from my phone.
09:00
Speaker 2
But this is for the running background of your phone then open it again eMmm but we'll be remove its there on the running background of your phone not totally removing the whole app because that means that we'll delete the app on your phone.
09:00
Speaker 1
I have an iPhone, so how do I how do I remove the app from the background? That's what I don't know how to do. Right now, the app Yes, well, right now I just have my phone normal. It just shows the small little square box for the App along with my million other app. So, the app is closed. Um Let's see, it says edit for edit home screen. Now, that's I'm just confused as to what you mean by getting it out of the background. So, if I get it out of the background, it's going to be somewhere on my iPhone on a page on my iPhone.
10:00
Speaker 2
I think you need to long-press here, the home screen. You have... I think you have to scroll up the answer or you have to swipe it up so it will be removed on your background. [silence] Yes.
10:00
Speaker 1
[silence] IPhone I actually delete it. I mean, I could go. Okay, I got it. I understand what you're saying. I understand. I understand what you mean now. I understand. So I just removed it from the background. I understand what you're saying. The background, I wasn't familiar with that terminology, but now I know exactly what you're saying. So yes, I I deleted, the background. So it's not in the background. Should I try to open it again? Okay, so it's loading the setup experience. And then it goes to the same problem where it's frozen. I'm ready to complete the setup. Complete the setup. I don't want to continue this up. Okay, so it says complete the setup.
11:00
Speaker 2
Not totally delete it, sir. Like, just remove it on the running background so it will stop the application running. So, um, all right. And then yes. Open it again, sir. Fine, sir. So, we'll just finish that one. So, it will ask us to login. Um, just select, sir, continue set up. Or complete the setup.
11:00
Speaker 1
Okay. So I hit that and then I get a spinning circle with a white spinning around the circle and that's my problem. Before I called you, I'd been playing with it for like an hour trying to figure out, be smarter than it and just figure out, I know. So, yes.
12:00
Speaker 2
Okay. So it's stuck on that one. Is your phone still connected to the Wi-Fi of your parent node? Okay, okay, so I guess you have to really delete that one, sir, because it's already creating a loop. Just uninstall the app.
12:00
Speaker 1
So you want me to uninstall the app, correct? Okay, so I am, something says remove from home screen, delete app or cancel? Should I try removing it from the home screen or delete it? Okay, great, so now the app is gone. [silence]
13:00
Speaker 2
Sure. If you did not reset the, say, the parent node, even if we uninstall and then reinstall the app, it won't affect any connections on the parent node. Yes. Um, no, it will just, it will just delete or it will just remove the icon. Um, it would be best if you delete the app. And then go back to your app store.
13:00
Speaker 1
Okay, perfect. I'm looking for it. Okay. I put links for sin, but L-I-N-K-S, no searches found. That can't be correct. Okay. Let me just make sure I've got the... Okay. I was
14:00
Speaker 2
Um, L-I-N-K-S-Y-S, um, it's Linksys Smart Wi-Fi Server. I'm sorry, sir. It's L I N K. LIMA INDIA NOVEMBER.
14:00
Speaker 1
Okay, so I'm going to, one more time, I've completely deleted it. Okay, good. So now that it's completely deleted, I'm just gonna try it one more time to see if it's a fluke or I didn't wait long enough. Okay, so it's deleted. I'm making sure I don't have it anywhere on my phone. I don't. I'm going to the app store. And now I think I may not have waited enough for it to delete it. So now it's got me to load it up by hitting the cloud. Sure. So now I'm gonna load it up. Good. Now it's spinning around where it's almost halfway done. Good, now I'm opening it. And it says allow links to find devices on your local network. I'm gonna say yes. Right. I said allow. Now it wants me to log in with my email.
16:00
Speaker 2
OK. OK. Yes kindly. I'll lower. So Yeah. So you're on the log in page.
16:00
Speaker 1
It says, yes, that's true. Okay. Give me one.
17:00
Speaker 2
um, page now, sir. Aside from the email, I think you have a second option to log in using router password, right? Okay. Select that one, sir, because if we're going to log in using your email and password, um, we have already disconnected the linksysSmartWiFi.com, which is associated with a Linksys account. Um, that's for the cloud server. So, um, you won't be able to log in using your email, but you can log in using the router password so the app will be able to recognize your parent node. So, um, select log in using router password. And then do you remember the router password that you set up for the Linksys app? Okay. Okay. But that's fine, sir. Because if we will try second attempt, possible is that we will get lockout. So, um you have an option to select reset password, right? Okay. Select reset password, sir. And then it will ask for a recovery key.
17:00
Speaker 1
Okay. Okay. All man, I got to go find, I got to find the parent note. I got to look under the. Oh that's, oh more. Okay. Right. That's kind of crammed, not in a great location in the and a cabinet, so real quick I'm just going to look where I write my passwords somewhere else just to make sure I didn't change it without me changing it on my phone. Um, see here.
19:00
Speaker 2
And then you will find sir, the recovery key underneath the parent node. It's a five digit number. Parent node, yes. Underneath. The parent node is the one that's connected to your internet service providers, they're wired. Okay.
19:00
Speaker 1
okay. and um, okay, find part two. I've just took a poll of my passwords. Um. still here again what I'll do is I'll just give up in another minute I'm just trying to you know what I could I had a professional come in originally to set it up with their password so I'm wondering if I just didn't Okay, good. So. I found it. Um, yes, believe it or not, without ever changing it. I did put in the correct password. Can you think of another reason why it might not work? Sure. That's what we'll do. Right. Perfect. So, the reason, okay, I have to find, I got it under my parents, I have to
20:00
Speaker 2
[silence] Well, we--if uh usually sir, we actually--we did actually have an update uh recently with the Linksys app so um possible is um possible that's the reason why the password won't accept it so maybe we can just do with the recert? [silence] and then you can just and then and then you can just use the same router password that you have as a new one.
22:00
Speaker 1
get a recovery key from the parent node, correct? okay. I'm gonna go do that now. gotta move things around to get to it. I got it. Password T. I... okay, great. So if I did that correctly, I'm just gonna enter the new password. I can actually try... I can try the original. Well... I'm putting in the new password.
23:00
Speaker 2
Correct first. Yes. It's a five digit key. Okay. Yes. Okay. Sorry, where are you at now?
23:00
Speaker 1
I'm gonna try the one that was already in there. It meets up with, right, right. It says, password hint, your hint can't contain your password. I don't know what that means. [silence] I'm submitting it, but nothing happens. Connect log in to Wi-Fi, I type a password, password hint. Oh, I see. It doesn't need a password. I thought it just wanted me to do the password again. So I won't do a password hint. I'm gonna,
24:00
Speaker 2
The one that you have, yes, you can just type back the router password that you have already associated, so the app will recognize it again. [ silence ] Well, the thing yeah, but you can actually just skip that one, so if you want, that's optional.
24:00
Speaker 1
It's going to get some. Okay, great. Great. So now it seems like it's spinning. Maybe give me some. Good. Perfect. Great. I'm back in business with my... Thank you. Right. Is there... Okay. Okay. Okay. Good. For good, just for good measure, just to save some time, I plugged in my my third node. I've got the blue light, which will go to a steady purple if everything is good. So now I'm at that. It says I'm looking for something to add a device. It says devices, but those are the ones I have. Set up a new product, right? Okay. Do you think I need to wait for my Mo
25:00
Speaker 2
Yes. And then, yes, you're back with the Linksys app. All right. So that's good. So since you're going to add a child node, sir, there's a menu on the upper left hand corner. It's a three lines. Select that one. Set up a new product. Correct.
25:00
Speaker 1
my node to get to the amber color. Perfect. And I did it. All right. Perfect. I'm actually very thankful for you helping me in your patience, and I'm thankful and I'm hopeful that I think we're going to get this to work because you were able to unfreeze that by what you had me do. So right now I'm purple. So add a new node. Expand your mesh network coverage. I'm going to hit that, okay? Okay. So I hit that. And it says, allow linkit to find the Bluetooth. I'm going to say yes, okay? Allow. Plug additional nodes into power near the router. Done. Keep them close by for this step. We'll tell you when it's okay to move them, and I'm going to hit next. Make sure everything is
26:00
Speaker 2
Yes, sir. Because um, to the purple color because if it's purple that means it's properly um, it's already recovered. And then it means it's ready to be set up. So it's ready to be added if it's purple. Okay sir. Yes. Okay.
26:00
Speaker 1
finish starting up. The light will blink while starting up and turn solid when it's ready. No light is valid. Okay so right now it's still purple. So when you mean solid you mean it's supposed to be blue? Okay good. Looking for child nodes keep your phone in the setup area. This could take a minute. Perfect. And it's chugging along at 15, 20% looking, looking. The light just flashed. The purple light is going on and off. The funny thing is is a second home and I want to get the new system with the 7 and I'm trying to fight the guy because I had such good luck with this Lynx. Great customer service and I've never had problems and he is familiar with the Amazon or whatever another system.
27:00
Speaker 2
No sir, it should be like a solid color. But that's fine. Since it's purple, then you can select no light is solid. Okay?
27:00
Speaker 1
But I love the system, I don't, we boot it all the time. It's just a really really good system. And it's lasted even though this is old. Okay, so good. Looking for it. Good. It's 70% Shugging away. 80% Okay, so the line on the bottom is all the way to the right where it's solid. Now it's stopped. Okay, so I guess it's still looking. [silence] [silence] I think it's normal for it to take a little bit of time before it connects to it. [silence] Okay. I put it right up on top so it's only like two feet away from it. [silence] I did. [silence] It said to press for 15 seconds, so I pressed it for 20 seconds and sure enough, that's what got me to get to purple. [silence] like original from blue to red, and then when I reset it, it went to purple like AI when I did the research.
28:00
Speaker 2
Yes. Yes, sir. Usually it will take maybe like it's - when the app says a minute usually it will take two to three minutes, but once the parent node able to recognize the child node, um you will receive a different page and then the child node will start blinking purple. Okay. And by the way, sir, did you reset sir this child node? Okay. How long did you press the reset button? Okay.
29:00
Speaker 1
that it should happen. It just says looking for a child node. Keep your phone in the setup area. This could take a minute and the the node is a solid purple. The other node is the parent's blue, which is good. This is a third one.
30:00
Speaker 2
So how, um, what do you have? on the loading bar now day and how many total nodes do you have day the one okay and the loading bar, like, have you? and how many total nodes do you have day the one okay and the loading bar say like have you?
30:00
Speaker 1
It's been full. It's all full on the bottom. It's just, it's full and it just goes like a barber shop, you know, pole. It just goes a little bit like sometimes it's solid and sometimes it moves around. And then it's got a guy in an orange shirt facing a computer and it shows it's, well, it's funny, it shows a cat now and a lady in bed and looking for the Wi-Fi, has the Wi-Fi signal going over a router. So, it just looks like it's, but that's new. That stuff wasn't there before. So, now it's got a person at a desk. So, it still shows like it's looking. Yes. Um, no.
31:00
Speaker 2
It's like almost full or halfway? All right. Okay. But it's still saying as looking for child node. Okay. How about this one, sir? Do you have an option to go back on the app or stop that one? [silence] Okay. Because
31:00
Speaker 1
Okay, so it's not in the background. So.
32:00
Speaker 2
What I want you to do is that I have set a timer and it's actually already been four minutes. So, um, I think we're stuck on the app again. But, um, on the app, just close the app, sir, and then remove it on the running background, and then I will let you reset the child node again. And, and do not open it yet. Um, I want you to, yeah, that's fine. That's fine. Um, go to the child node, the new child node, and then, uh, I know that you reset it for like 15 s, but this time, sir, I want you to press and hold the reset button for about 30 s. So, um, within that timeframe, once you start holding the reset button, it will blink red three times, and then the light should go off, wait for the yellow one. And then, once this happens, do not let go of the button until you count seven seconds on that color, seven seconds.
32:00
Speaker 1
OK, um, I gotta get my finger now. OK, so I got a pen but the pen keeps clipping off of it. Um, let me think, maybe my finger. OK. So, I'm holding, I'm gonna hold it. I'm assuming I'm holding it with enough pressure. Yeah see when I, when I reset it, in that regard to that situation, I kind of remember reading something that it should. No, it's still purple.
33:00
Speaker 2
Yes, press the ok, press and hold it and then the light will blink red three times. Okay and what's the light now sir did the light turned off?
33:00
Speaker 2
Okay. But you're holding the reset button already, right? Okay. Try to let go now, sir. And it's still solid purple? Okay. I think you have to use a, like a paperclip. Do you have a paperclip that you can use? Since the pen will, uh...
34:00
Speaker 1
Yep. You're a, you're genius. So it's, it's doing red. What should I do now? It's briefly red three times. Should I let go? Ooh. Let go. I'm so. Okay, what should I, now it's, now it's blue. Now it's getting, it's flashing. Uh, yes, it's blinking blue.
35:00
Speaker 2
Okay, all right. Okay, and then the light will go ah, not yet, sir. The light will go off but do not let go yet. Okay, give it some time, sir. Let's give it some time. Okay. That's fine. Okay. Did you let B ok. It's blinking. Okay. All right so let's wait for it to turn to solid purple again.
35:00
Speaker 1
still blending blue hmm it's purple now so now should I hold it with the paperclip until it goes off completely and then what should I do? okay that's where I am
36:00
Speaker 2
Okay. Okay. [silence] Okay. So, once the elliptic, so, once you start holding the reset button, sir, um wait for it to blink red three times, but do not let go. And then the light will turn off after, um, after the red blinking. Um, once it's off, do not let go still, wait for the light to turn blue before you let go.
36:00
Speaker 1
now, the light's off. all the blinking. now it turned blue. Can I lock over now? Yay. Okay, now I'm going to open up the app. if you say it's okay. Okay, good. It says getting router settings, digging around. I got the main screen. I'm going to hit the three. okay. Okay. And now it's okay. Yep. It's it's blinking blue.
37:00
Speaker 2
Okay. Al-right. All-right. Yes. You can let go now. So that's a proper reset for the node. So we'll just have to wait again for the child node to turn to solid purple. So while we're waiting, let's open sir, the app. Let's go back to the main screen. Okay. Okay. But you can actually just leave it as it is for now, sir, since the light is still blinking on the child node. [silence]
37:00
Speaker 1
Now it's purple. Okay, I'm right there. And it says, Add a note. Great. Good. Now I'm going to do Next. Make sure everything is, make sure everything is finished starting up. The light will blink while starting up and turn solid when it's ready. No light is solid. No, solid purple. So Great. Now it's, as we know, it's looking for the note again like it was before. It could take a minute. And it's moving along a lot faster this time.
38:00
Speaker 2
All right, so let's go back to the three lines and then setup in your product. Okay, and then yes, add a node to your home network. Okay. Yes, the left the left the left node light is solid.
38:00
Speaker 1
Well, it's 20 %, 25 %, and then it slowed down. The purple is blinking, which is probably a good sign as it's looking for the mode. It's 40 % there. Now the purple is valid. The bar on the bottom is like 60 %. There. There. Okay, it's about 80 % there. Now it says this could take 4 to 6 minutes per child node. And it's good.
39:00
Speaker 2
Okay. [KEEP_UNCERTAIN] Detects the new child node. So the child node now I think is blinking. That means that is connecting. Okay, alright, So it will take some time to be added fully on the app but at least the child node is now detectable, Sir on the parent node. So that's a good sign. So, um, if you need to do something else while we're waiting, you can take your time. I'll just be here. Yes. [laughter] [silence]
39:00
Speaker 1
And I'm gonna never get a hold of somebody like you and it's gonna be five o'clock and I'm gonna be in trouble. So let me ask question. Do you after, if it works, if it works and turns blue, I can unplug it, plug it in my back room. I can hook it up to my ethernet cable, which is it's not now, but I have ethernet cable back in the back room. And is there anything else that would have to do to it to just make it work and and blend in with the other two nodes? I have a Yeah, I have a ranch and it's we're talking I'm in the middle of the ranch. One end of the ranch where the garage is, the other node was there, so it could work to the outside nodes and the patio and whatever else. So this node would be the far other house of the ranch, in the master bedroom, the very corner of the house where I have an ethernet hard wired
41:00
Speaker 2
Well, for the ethernet cord sir, that you've mentioned from where you're actually going to place it. Where was um where, where is that Ethernet uh uh cord connected. Mm mm Mm mm Mm mm Mm mm Mm mm
41:00
Speaker 1
to the basement switch which works my you know cable box and whatever else. So I know it's a good active um, ethernet cable but it would it would work Wi-Fi by connecting to my parent node, I imagine. Um, and then give me more signal back there. But you know, it's weak. If I've got 500 um, feed, I get like 10, not even 10 in the back corner in the bathroom back there just because of the way the, the the main master bedroom is gutted. It's just like a funny little L shape and then they got all the tiles. So it's not like it's an umbrella like a mushroom cloud where it's going to go up and down. It's really is. I'm not surprised that the node doesn't work way there but it's not all that far away. You know, it's probably, you know, 100 ft away is all it is. So I'm almost, I 45% as it's looking for the, the node, but why do you ask, you ask me about hooking it up to the ethernet cable, which then means it doesn't even matter how far I am from the parent, that should work like a charm if I'm hooked up to my, internet system to the internet. Don't you agree? Yes. Yes. Yes. So right now I'm happy to report. I'm happy to report. I have a solid blue line. It says your network is family room, which is my 부모. [silence]
42:00
Speaker 2
I, actually, you're, you're actually right, sir, in terms of the topology, um, however, the reason why I asked is because, um, when we connect it to the Ethernet cord, um, you've mentioned that it's going to the switch, of the basement, and then that switch, is it connected to the parent node? Okay, that's good, that's good. So, at least, at least it's able to still recognize as wired connection once we move it to your preferred location. So, what do we have now on the app?
43:00
Speaker 1
my mudroom, which is the original, and it says child, node two. So, can I hit next? Yeah, and I know I can change the name and call it bedroom or something. Go ahead and move your child node name to keep them. OK. I did. Good. It says, please wait. OK. Are you still there? Good. Somebody called me, so I just got rid of that call. So, um, because I got rid of that call and I went back to the um, screen for my app, it shows me the main screen.
44:00
Speaker 2
That's good. Yes, you can click Next. Click Finish first you're on that page. I'm still here, sir. Yes, I'm still with you. [silence] So, it should show users how many mods... [silence] ...ossum...
44:00
Speaker 2
nodes you have now active. So, it should show you three nodes. That's good. All right. And then, yeah, you're actually good, no, sir, with the child nodes, since the child node is solid blue, right? Okay. Yes. You can unplug it and then move it to your preferred location. But if you go, since you're going to connect it wired, sir, connect first the ethernet cord before you turn on the child node. Correct. And you can take your time. No rush.
45:00
Speaker 1
Sorry about that. Okay, so now I'm in the far bedroom, on the ladder, but not a very tall ladder, and I'm going to take this cord out of my dvd player, which I don't need. Okay, great. Now I have the ethernet cord in the back to plug in, but it's not really working. which stop? Does it matter? Not really, right? Mhm. Good, and it is. So that's plugged in. I need to unplug it and now can I plug in the power? I've got to, the cord, I got to rearrange something because your cord is so big. Perhaps it's here. [silence]
46:00
Speaker 2
It should be on the internet portal, labeled as the yellow one. I think you have ... So it should be on the internet. Yes, you can.
47:00
Speaker 1
Ok. Um, it's funny. I had a a um, a plug, one of those, what do you call those? Plugs that you plug a lot of things in, but it's a power surge protector. Yeah, power surge. So I, I by mistake, I turned the button off. It unplugged everything, but that's okay. Um, so now our light is blinking green or green. Yeah, every, everything seems to be good. Now it's... [silence]
48:00
Speaker 2
Okay. Okay.
48:00
Speaker 1
Okay, it's blinking. My app shows UH a circle with a red one. Okay, great. If I didn't plug it in to power, or no, I'd have to plug it in. If I didn't plug it into Ethernet, it would still work with Wi-Fi as long as I wasn't so far away, The other Ro other note is our far away. So it's it's solid blue.
49:00
Speaker 2
The app will show it, yeah, the app will show it as an offline node, sir, but it will just show up as online once we have the solid blue again on the app, uh, on the, on the child node, correct, sir, however, um, if it's far from the parent node, that node will try to connect to the other child node, with uh, whichever node it is near, so, um, you can, you can just use it as a wireless connection as well. [Silent] Hmm. it's solid blue, okay. [Silent]
49:00
Speaker 1
maybe 50 feet but I'm just thinking why but it shouldn't matter if okay if I'm direct if I connected Ethernet it shouldn't matter correct? righteous. But if it was even a weak signal but if it got signals with the mesh system would it still boost my signal up once it Wi-Fi connected to my parent? parent. Yeah. if I didn't have the Ethernet connection and it was a weak signal but
50:00
Speaker 2
How far are we talking here? How far is this to the parent node? Correct. Yes, if it's wired, it doesn't matter. But if it's wireless, then we have to consider the interference and obstruction. For the node, sir. For the child node, if you Sorry, sir. What's your question again? Sorry, I got confused.
50:00
Speaker 1
The signal was still there from my parent. Would I still get the benefit of my mesh system, where as long as it connected to the parent, even if it was weak, that it would still boost the signal for the third node? Right.
51:00
Speaker 2
it, it will still boost the signal to the third node. Correct. However, we have to make sure, sir, that the signal strength is there. So, even if, for example, if it's wireless, you're getting like, like a two bars or two bars on the Wi-Fi icon, so you can check the child node if it's, if it's wireless only. you can check the child node and then it will show you the signal strength. The signal strength will, will determine how strong is the child node connected to the parent node. Because the recommended distance or signal strength for a wireless child node is, it should be below -69 dBM. So, if it's far, if it's far from, so if it's if it is.
51:00
Speaker 1
Got it, okay. How would you know? how is that- does that show on the app? right [silence] right right
52:00
Speaker 2
above, like negative 70 dBm, so you have to consider a draw. D signal because it will sometimes affect the connection. For example, um, the node will I will experience this connection problematic, like an unstable connection from the Internet with the parent node. So, the signal strength should be at least below negative 69 dBm, even if it's like 50 ft distance. It will show on the 50 ft at the back node, I don't have any ethernet cord at the back of the child node because it will switch to wireless backhaul. But if you have an ethernet cord, it will it will prioritize the wired backhaul. So it so it will just stabilize the connection between the Internet from the parent node. So that's great.
52:00
Speaker 1
uh, not that you're actually reading me, but just doing it, so I'm so happy and working. And then the question I had was, uh, this, I have a a, a TV in a bedroom inbetween parent and this child that you just helped me set up. that's kind of inbetween it. So if that connection is good to where it is, it'll probably stay there. but if I lose power and I get power on, it'll probably connect to whatever feels stronger. is that correct? Yeah, but there's no reason to worry if one might be a little bit better than the other, but the other one is good, where's now I could just leave it alone and not worry about it. it's not going to go back and forth trying to fight which one has a little bit more connection. is that correct?
54:00
Speaker 2
That is correct, sir. Yes. That's correct, sir. Yes. The device will, um, since you have, um, since you have already a child known from the from this location, and since it is a mesh system, so, the device will just, um,
54:00
Speaker 1
[silence] Sure. But once it locked down, it pretty much stays there unless it really gets weak. [silence] And then look for another one. [silence] Right. Okay, I don't know how all that works for you. Okay. I don't know how to thank you. I appreciate it so much. I hope I didn't, I mean, it's five o'clock, 5:30 in Buffalo, New York. I hope I didn't get you overtime. Um, thank you so much. You just were just wonderful. There's no better than you doing what you do. I mean it. So,
55:00
Speaker 2
just jump from one access point to another access point with uh whichever it has senses the strong signal. So you don't have to worry about that one because it will just seamlessly roam within your network. Yes, because yes, because the router will push that device to the other node which is stronger. So it won't reconnect or disconnect to the internet. You're you're welcome, sir. And thank you as well, sir for your time and and for your patience. It's actually really easy to work with you because you also know your stuff, you also know your network, so um, it just need like a proper setup early,
55:00
Speaker 1
Thank you. Thank you so much. Have a great evening. Okay. Bye bye. Bye.
56:00
Speaker 2
Year for the, child node. So he was able to recognize through the links to his app. And if you have any additional concerns or questions, feel free to always give us a call back, okay? You're welcome. You You have a great day as well. Take care. Bye Bye.
56:00