Speaker 1
Yeah. Must be in your tank. All night speed up the win, we try to go. Yeah, I'm trying to reach Hey to I'm here. Yes, I hope so. I've got a links, I've got on I've got a Linksys router. Now, for the last three days it's been on. Is that green or red? It's been on red and hasn't moved at all. I've tried to reset it. Still not, still no good. And I just can't get I can't get it linked up to the internet at all.
00:00
Speaker 1
Yes. Omi? Yes. Yes, that's right. Oh, I can't tell. Only a word at a time. The two sevens and the six and the six. So three. The linksys router is the black router with
01:00
Speaker 2
Clarify. Am I speaking with Stuart David Brown? thank you so much. I believe you have two of the new MBE 7000. You have the two new MBE 7000, the linksys devices. Is that correct? How many linksys devices are currently tuned on? Oh, once again, how many linksys devices are tuned on? Oh. Which one which one turned red?
01:00
Speaker 1
with four aerials sticking up. No, it's the Linksys router. The actual Linksys router that I use has gone red. Right, yes. Yes. Yeah. Here, I'll pass you to a friend of mine who understands more of this than I do. All right. Oh, you're right. Yeah, it's red. Sorry, red.
02:00
Speaker 2
Which one turned red? Is it the six or the sevens? You mean the main router? All right. Hi there. Once again, the main router turned solid red. Is that correct? And is it solid or flashing red? What about the other two? [silence] to send something that's six or the sevens? You mean the main router? All right. Hi there. Once again, the main router turned solid red. Is that correct? [silence] Is it solid or flashing red? What about the other two? [silence] [silence] [silence]
02:00
Speaker 1
Yeah, but the thing is, though, is, so the way he wires up normally, it goes from the. Sky router into the black router. Yours, and then it goes out to the nodes. Um, so at the moment nothing's connected to it. I'm back to look for you. I just wanted to season, I ask that question. Okay. A, Mike, Romeo, 9 6 0 0. No. There is, correct, yep.
03:00
Speaker 2
sounds. Thanks. To clarify, was there any kind of power outage or internet outage that may have happened as well? right. And can you also double check if there's an Ethernet cable connected at the back of the router that says internet on the port?
03:00
Speaker 1
yes. yeah. okay. Is that... is that the red button on the back? Can you hold it for 10 seconds? uh, yeah, we've we've done that, um couple of times. we've got like a pinky color. We've got like a pinky color. So, when we go onto the app itself itself and try and [silence] [silence] yeah. okay. What the color?
04:00
Speaker 2
Thank you so much. And have you already unplugged and re-plugged the MR9600? Thank you so much. So, if that is the case, I do have certain expectations, but you might need to perform a complete factory reset so that it can work again, or at least try and establish an internet connection. Uhm, you need to hold it for at least 20 seconds or until the light completely goes out. Once the light goes out, the light should turn back to a solid blue, starts flashing blue, and should end up a solid pink or solid purple, which indicates it's in a ready to set up mode. Did the light turn purple? Mm-hmm. [silence]
04:00
Speaker 1
Yeah, which is what we've done and it's got a pinky color. So we go on to the app and click on the obviously on the, is this, offline routers. So we click on that router um and it says there's no internet connection. It's this solid pink. Okay five times. Yeah. Okay.
05:00
Speaker 2
No, we should not optimize the router since we're trying to make it work again. Is the light right now solid pink or solid red? All right. You're now going to perform what we call the five press method. You're going to quickly press and quick release, wait a second, do it again five times on the reset button. Yes. [silence]
05:00
Speaker 2
After you did the five-press, what's currently happening to the router? It's not flashing or anything. Still in the solid pink light. Yeah, do it again one more time.
06:00
Speaker 1
It's now kind of flushing on a white color, eh? [ silence ] Dave was just saying apparently it keeps linking to the nodes and the nodes keep dropping. Is there a reason why it keeps losing connection? Uh, no, he was using one of the newer nodes to do it. But I suppose if you can get the router working and plug.
07:00
Speaker 2
All right. Wait for 3 to 4 minutes until it's done flashing. Is the MR9600 acting as the main router? I see. All right.
07:00
Speaker 1
okay and we now have a flashing blue light so what are we looking for the Ra and router for the next stage fella it's still flashing blue so we're waiting for a solid blue light yeah or a solid light okay Yes.
08:00
Speaker 2
If it's wired, yes. It should not go down the moment that it's now established and working. [silence] Is it solid or still flashing blue? [silence] Yes. [silence] Yes, a solid light. [silence]
08:00
Speaker 1
Yep. It's now a solid pinky color.
09:00
Speaker 2
still flashing or pulsing blue
09:00
Speaker 1
Hello. Yep. And they were at this for. About two, two and a half years. [silence] Okay?
10:00
Speaker 2
turn back to a solid pink light, is that correct? May ask how long had Sir David have this MR 9600? All right. All right, let's try and reset it one more time. You're going to hold the reset button until the light goes out and keep on holding it until you see a solid blue light. [silence]
10:00
Speaker 1
All right. Thanks. Oh, sorry. yep. okay
11:00
Speaker 2
Now, let's just wait until it's done flashing blue.
11:00
Speaker 1
One day... You won't be able to shut it out. This is the one. Correct.
12:00
Speaker 2
Still flashing blue right now? All right.
12:00
Speaker 1
and it's gone back to pinky color of solid again. And it's now pulsating white.
13:00
Speaker 2
im doing the five press one more time quick press quick release wait a second five times on the reset button all right same thing let's wait until it's done flashing
13:00
Speaker 1
we have a solid blue light
14:00
Speaker 2
Alright. Can you observe it for one more minute to see if it stays that color. [silence]
14:00
Speaker 1
OK. So, how do I link that then to the app? [silence] Sorry, just sit again. So, I've got, obviously, in front of me, I'm on the app. I've got the offline routers in front of me. Um, so don't need to add another one, do I. Or, remove it or what do I need to do.
16:00
Speaker 2
Back to a factory reset. The Wi-Fi name is back to its original one, the same one that's underneath the MR-9060 itself. The password you'll be using is also the same one underneath. [silence] If your app is already connected to the MBE 7000, you cannot manage it as of the current moment, since it only allows you one manageable account. It needs to be done on a different device.
16:00
Speaker 1
Yes, so the MR 900 will be the parent node and the other nodes will link into, into it. Okay, bear with me a second. Um, so I need to go on to the Wi-Fi settings and I presume it's the Linksys setup. Searching. [silence]
17:00
Speaker 2
just to clarify, are you making the MR9 600 as a parent node? [silence] all right. If that's the case, you must log out to the current account, make sure that you are connected to the Wi Fi name of the MR9 600 and open the app from the very beginning. once you're now connected to the wi-Fi, close your app and open it, make sure that you're logged out on the app so you can start all over again from scratch. what are the options given to you on the Linksys app? alright,
17:00
Speaker 1
Um done okay. Yep it's connected. it says plug additional notes into power near the rooter, sorry do that afterwards although yeah uh notice a light yeah checking for internet uh you you use the same Wi-Fi as so it's asking me to you the same Wi-Fi setting as the as the previous one. Can I press yes? No I want the old one thank you, so log in.
20:00
Speaker 2
You can skip that one for now. Yes you can skip that one for now. Yes you you can or if you want to you can make a new one. [no speech] Yes
20:00
Speaker 1
Oh, thanks for the few long. Thank you. everything we've done. We've done before. but obviously this maybe we held it for too long for five but I need to have a tap on the phone. he knows the system better than I do. So configuring my wife. as long as you could hang up I'll guess something went wrong, we couldn't transfer your Wi-Fi settings. Enter them manually for the device to reconnect automatically or choose something new. I'm not sure Steve, but thank you, James. Okay, right. Now let's connect to your new Wi-Fi. Go to the phone settings app and select your new Wi-Fi. Okay. Uh, go to that on my phone, on my iPad.
21:00
Speaker 2
Yes, you can either put it manually or create a new one instead.
22:00
Speaker 1
Max settings settings new network the new network. It looks like it's trying to log in it's in go back to the link. Once once connected return to the stop and press next done. Looks like you're not connected to the new Wi-Fi on it no internet connection Solid blue. Okay, so let's. So all my settings is saying no internet connection on that. Ooh. Yeah, so it's the old one, it's now home. Here we are.
23:00
Speaker 2
What's the light on the router just to make sure? All right, double-check if you're connected to it if the apple still not recognized, you can just close and open it again as well. Is that an already existing WiFi name, or is it is a new one?
24:00
Speaker 1
I don't know, but it's now this is now allowing me to open it. I don't know if that was there or not. But that's the one obviously we've tried to reconnect back into. So it's telling me, on the app in front of me, it says go to the phone setting and select the new Wi-Fi. It's giving the name, give you the password and it says, just go to it. But I'm going to it and it's saying there's no internet.
25:00
Speaker 2
Before you did a factory reset. Was that wifi name already showing up or did it disappear earlier? Can you now enter the app? Mhm [silence]
25:00
Speaker 1
I think you're Dukes, this additive rendering's working. I've just
26:00
Speaker 2
Try disconnecting to that Wi-Fi and connecting to it again.
26:00
Speaker 1
And when we put the password manually, will that have any further effect on it? It's connected. I'm going to give it a second to see if it drops again. It doesn't like it. Come in. Let's go back to the app. Press next. Let it work its magic. Uh, it looks like you're not connected to the internet again. They said no internet connection. So on the settings, it's telling me that that is not linking. Let me go back to the link to set up and see if I can get that around. [silence]
27:00
Speaker 2
Are you able to connect to it? Try closing the app and opening it again. [silence]
28:00
Speaker 1
I found in the screen of for all the people of the world. Fantastic. What's your email address, Dave? Dave. Yep. 159 dot db. Accent or not? No accent at all. Yep. At gmail.com. Your password was a couple of days. There it was. All right. [silence]
29:00
Speaker 2
Once you're in the Linksys smart Wi-Fi app, you just have to click your three lines at the top left on the app and go to Wi-Fi settings. You'll be able to change the Wi-Fi name and password there.
30:00
Speaker 1
Look at your knit, Dad. That's what we've seen it, right. That looks like that's all hunky-dory. Something you missed in it. Yeah. Now change it again. It's telling me there's no internet connection. Uh. Hmm.
31:00
Speaker 2
Mhm. All right. So once that's done, it should apply the changes and you'll be able to connect to the new Wi-Fi. Is there anything else?
31:00
Speaker 1
yep I'll need to change yeah okay so you have to read it all over again I okay no Bob I will get that renamed and sorted out then I appreciate your help that's it thank you thank you and you bye bye
32:00
Speaker 2
the password, your device will get confused to which is it currently connecting to. That's why it needs to be unique or different from one another. [silence] for example, if the Mbe7000 was already set with that same name, you need to have this Mr. 9600 with a different name so that they will not have internet conflict. [silence] All right. [silence] Is there anything else? [silence] All right. Thank you so much for calling Linksys. Take care and have a great day. Bye bye for now.
32:00