Speaker 1
up. hey good afternoon to you how are you
00:00
Speaker 2
welcome to Linksys Support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.Linksys.com. Please have your device serial number ready. For assistance, press 1 now. For out of warranty products, paid support may be available depending on your issue. To hear more about your service options, press 2. please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Thank you for calling Linksys. This is Ice. How can I help you? [silence]
00:00
Speaker 1
All righty. So, say that again, please? Oh, I'm doing good. I'm doing good. Great. Hey, uh, question. Question. I have a Linksys router and, uh, I have model number and the serial number. And my question is, how do I tell if there is a, uh, automatic update to my, uh, to my, uh, Linksys, uh, admin side of the house? Um, the question is this Linksys that I have, is there a auto update on it, or do I have to manually update it myself? [silence]
01:00
Speaker 2
Dr. Manzoor, I'm fine. And you, sir? How are you doing? Okay, that's great. Do you mean to say if your router has an update on its firmware?
01:00
Speaker 1
E as in Echo. Are you ready? E as in Echo, A as in Alpha. 7-2-5-0. You got it. You ready for the serial number? Serial number? 35 K as in Kilo, 10 M as in Mike, 2, 5, A as in Alpha, 0 6 3 6 8.
02:00
Speaker 2
What's the model of your links? this router? And also the serial number, so I could check. Yes. So, the model of your links us EA7500. What's the serial? Yeah. All right. Uh, so it's three, 35k, 10M 25A 06 30. [silence] All right. Well, apparently, sir, this router you have is an old classic router from Linksys as e-series router from Linksys. These are very old router and so happened that this router of yours already reach its end of life meaning when a router reach its end of life, it may no longer have security or firmware updates because once the router reach its end of life the Linksys is no longer manufacture this product as the router is using older technology.
02:00
Speaker 1
So there's no automatic update. So there's no auto update. Good, good. Understood. But it works. That's what does. It's just like a car, just like a car. You add more oil to it to keep it running.
04:00
Speaker 2
So, Dell Links is no longer make uh products for this type of router. They're Yes, uh you can uh there's no, I don't think there will be an update because it has reached it's end of life. So, once a router reach it's end of life, there is no more security or firmware updates available for it. Mhm. But if you Yeah, but it's still working. It's still working. It's just the updates because The router is using an old technology, so it may no longer have any updates in the future. Because we're using now newer technologies. But If you want to be sure, Yes. Yes, the car, no matter how old it is, it will keep running. So
04:00
Speaker 1
There you go. There you go. You got it. Mhm. Yeah, I can check the set-ins. I was in the set-ins a few minutes ago. Mhm. [silence]
05:00
Speaker 2
Well, long after you see that gas or fuel that, yes. So that's the router also. Uh, it will still keep working, but there's no more any updates on It's security or firmware. But if you still want to, uh, verify, uh, you can check on the router's settings by logging into its web user interface. But, uh, I don't know if you'll be able to access it because once the router reach its end of life, um, usually its interface also goes down or shuts down. I see. So, if you can check on the settings, you just need to go to connectivity and you will see on the basic tab the firmware.
05:00
Speaker 1
Okay, so I go to connectivity and what else? And where do I go from there?
06:00
Speaker 2
What version of your router you are using? If up to date? Once you go to connectivity, you will see some selections on there. Okay. On the basic tab of that, you will see, uh, the firmware of the router you're using. And the firmware version is stated there, and it will tell you if the firmware is up to date. And if there is a [silence].
06:00
Speaker 1
Perfect. Outstanding. You've been helpful. Thanks a million. Bye-bye now. That's it? Thank you. Bye-bye. Are you located here in the United States? [silence] I am not located anywhere. I don't have physical existence. But I can help answer questions about the United States or any other topic you're interested in. How can I assist you today?
07:00
Speaker 2
new updates for that firmware it will tell you that it's out of date. But usually Linksys router has a built-in feature that enables the router to automatically update itself when there's a new uh firmware version. So there is yeah there's an enabled feature on the router settings that the it is auto update uh the auto update is turned on. So if there's any update on its firmware automatically the router settings will update it. you're welcome. Thank you also for calling Linksys sir and that's all. yeah thanks. all right thank you and thanks for the support. Have a great one bye no we're located in Asia
07:00
Speaker 1
In asia. That's what I thought. Good, good, uh, good router, let me tell you. I've had it for a long time. Thank you now. Bye bye.
08:00
Speaker 2
Yeah. Yeah. Yes. Thank you, so. Bye.
08:00