V2 Rubric Detail — 289c1f84-6c15-11f1-8…

this is Linksys technical support calling. This call is recorded for quality assurance. please hold as we connect you to a Linksys specialist. Hello, so David, this is Elle from Linksys. The Linksys router?

It doesn't see the link is 044919. Okay.

Did you install sir the driver for the printer on your computer? Is it installed? [silence] [silence] Mm-mm. [silence]

Okay. Okay. But the links, this router is connected to your starlink. [silence] Did you connect it wired? Sorry, sir. Sorry, sir. When you say plug, you mean did you wired it directly to the Starlink? Like direct? Yeah, when you mean straight to the Starlink, sir, like you connect your use a cable connected to the Starlink from your camera. Okay. All right. But when you connect it directly to the Starlink, that is where you get the solid red? Then from where you get the yellow? Okay, so that did you notice sir? One more thing, there's a little bit of yellow from time to time that appears? I know you don't notice the yellow come out. Okay, so the red is when there's an issue with the link, right? And that says the last transmission is the amount of time when the link has been disconnected. Okay, Sir. The last transmission will be the time of the last transmission to the Starlink. Okay. So our connection will be from the buffer on the Starlink. The analogue stream. Oh, another question. Sir. How about I, uh if it's just webcam based or CCTV camera. Okay, how about the RTP over IP yeah, how about yeah, if we connected one camera IP camera to the starlink. But can I use the VLC Player? I mean the same way you connect the Starlink when first connected, but will be connected not to the encoder. Then when I go to the settings of VLC Player, for the default I'll use the Options, yeah, and then Change the Transcout, Stream, I will set for Network, standard IP, Standard IP Coming and then over the HTTP stream flash, okay HTTP OTS for the HTTP. Okay. We have several options here We can set for multicast. So if if I select it to multicast Using this network, change the Network Interface, Change Network Interface. Okay, what I'll do then is under access click on here, Then it will list all the interfaces.

So, wired them. Yes, the only cable. Okay. Sir. Okay, so that's good. So, I want you to do you have, sir, like a push pin or a paper clip?

Okay. Um, press and hold the reset button again for about 30 seconds. Make sure, sir. It's 30 seconds. No, we don't need we don't need the blue one, sir. Only the red one. Okay, that's fine. Um, let's just focus on the red one and then just press and hold it for 30 seconds. Make sure you count for 30 seconds, sir. Yes, you can let it go now. That's just an indicator, sir, that there is a communication between the links is and then the star link. So the

it's just trying to communicate to the internet. So, we'll just give it some time, like 2 minutes. But the LED light is fine if you can see a green light. Just wait for now, sir. We have about 35 seconds left. [silence] So let's try back sir, on your laptop. So on your laptop sir, um, I want you to, um, I want you to go to the Wi-Fi settings and then connect your laptop to the, um, lenguaje 04519. On the Wi-Fi series.

So you're connected now, sir? Or what do we have? Okay. Connected. Okay. And then open to a browser. Open Chrome. And then [silence]

Type on the address bar myrouter.local. Alright. Yes, click next sir. It's asking you for, it asks you for the um terms and conditions right? Okay. And what do you have on the page now, sir? [silence]

okay Yes, click next here. Click next.

Any changes or what do you have on the screen? Okay. Okay. [silence]

[silence] So do not close the browser, but I just want you to go to the Wi-Fi settings and and then make sure that we reconnect back to Linksys04519 because I think we get disconnected when the update happened. um yeah connect yes connect go to Wi-Fi sir of the um go to Wi-Fi on your laptop and then connect again to Linksys04519 okay. [silence] So this one sir um this router admin password, this is used only when we log in to my router.local. So you can get full access in case you need to do ad

When's configuration of your router? This is not associated with your Wi-Fi so the Wi-Fi name and Wi-Fi password are totally different. So, this one is for this account only. So, I want you to create a router password, at least 10 characters, um one capital letter, small letters, numbers, special characters, and then do not put double letters or double numbers. And then write it on a piece of paper. Yeah. Yes, sir. That that's what I'm also going to say. Um, you have to write it on a piece of paper or note so you'll have reference for future used.

no, sir, you have to create a different password for the router. [silence] well, you can actually just put any hint there, at least anything that you can easily remember your password, so in case you put it under your birthday [silence]

[silence]

That means here that you have already successfully set up the Linksys router. So, for this one, this is the web interface so at least we're able to log into the web interface now. You can now see the this is the set this is the full settings of your router. So, this is where you'd need to do advanced configurations if needed. So, if you want to change your Wi-Fi name, you can change it from here Wi-Fi name and Wi-Fi password. And then we can check what our the devices connected. So, so far, this is just a full setting [silence]

for basic monitoring and advanced configuration for your router. For the network status, is it say, do you have like two checkmarks between the device router and then that's good, so that means it's um connected so at least we we have the internet back on the link is 04 uh 04519 so um open sir and you um let's leave the page as it is for now and then um open a new page and then try to access again YouTube if you have internet.

Um, Okay, that's good. So let's try again, sir, the printer. Let's connect it back to Linksys 04519. Yes. So that's why sir, we need to go back to network and then connect it back to Linksys 04519. Uh no, we will connect it to the Linksys via Wi-Fi.

But for your printer, sir, where would you like it to connect to the to the do links is or to the main Wi-Fi to your starlink? Okay. All right. So we'll just we'll just leave it as it is for the printer. So um yeah try your camera. Try to connect it to the links is. I I think the base? Yes.

So you would like, yeah, I can actually help you, sir, but for, I'll just like to confirm and clarify, you want the printer to connect where, main Wi-Fi or to the Linksys. So the printer is not yet connected to the main Wi-Fi right now. Okay. Okay. That's fine, sir, no worries.

Okay, so you have, so it didn't turn back to solid red. or the base. Okay. All right. Okay, that's good. [silence]

Mm. Mm. Mm. Okay. Yes, that's fine. No worries. As long the most important thing is we're able to make sure and confirm that on the Linksys router, at least you have internet, so you can do anything on the Linksys router to connect a device, because the Linksys router doesn't have any problem right now. So, at least we're good on that part already. Mm

Okay. Okay. Yeah, with that one, sir, um, let's go to the settings of your printer. It's the same printer that we work on earlier, right? Okay. Yes. Go sir to network. Um, I think, yes, we chose, we chose earlier sir, the WLAN.

scroll dancer and look for set up with our system. Yes I yes I know. Okay. Um, when you say Change there you want do you see the Wi-Fi name for your main Wi-Fi or for

Starlink. What's the? That the password sir for your WI-FI. Yes. That you're going to connect.

the prompts are connected. okay. silent

Connected printing okay that's good. So that means that you're connected now to your um, your printer is now connected to your main wi-fi that you chose. So try to see if it's working.

Okay sir. Okay, that's good sir. Anything else? Do you have any other device that you'd like to try, just to make sure? Okay. Okay. Okay

So, with our one sir, we will not change the Wi-Fi name and the Wi-Fi password. So, so in case you need the, because you can also connect via Wi-Fi to the Linksys router, aside from connecting a wired device. So, with a Wi-Fi, in case you need to connect a device like phone, computer, or laptop via Wi-Fi, just look at the bottom of the Linksys router, you have there the Wi-Fi name and the Wi-Fi password. Okay? All right. No need to do something else here on the page since we have already successfully set it up. So, at least we can see on the page that the network status is connected, and you have checkmarks. That means that it has fully an internet connection on the Linksys router, no issues. So, can you

can close that one uh you can sign out then um you can um and then yeah the rest will be we'll have to wait for someone to um help you with the camera and then go from there but so far uh the base remains solid white right it's connected okay right that means that it's good so yeah anything else or any follow-up questions you're welcome sir thank you so much as well for answering the call back and for doing all the possible troubleshooting steps with me and if you have any additional concerns or questions feel free to give us a call this is the only hotline number that we have for lyncis and we are open Mondays to Fridays um 8 a.m. to 11 p.m Eastern Time okay all right you're welcome sir you have a good day now you take care buh-bye