Speaker 1
this is uh yeah I have my Linksys uh serial number here I know that is out of warranty and I probably believe that this third note uh does it [ silence ] this third note
00:00
Speaker 2
Welcome to Len Cys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting Register dot Lin kees.com. Please have your device serial number ready. For assistance, press one now. For out-of-warranty products, paid support may be please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out-of-warranty product, paid support option may be available depending on the issue. Hello. Thank you for calling Len's support. This is Charm. How can assist you today? [silence]
00:00
Speaker 1
node number three is red. It will not, it will no matter what I do, I think it's probably finished. I'll give you the serial number, uh whatever else I can give you so we can determine the best thing. all right, serial number on this is 25F as in Frank, 1060 592670. ATT. Model number is H W 0 1. Yeah, the only one. I've uh, I have a new
01:00
Speaker 2
Oh, yeah. Oh, yes. Yes. Got it. I'm checking here. Thank you so much for providing me the information Ma'am, and also maybe know who is your internet service provider? AT&T. Could you see there the model number Ma'am? Of this router? Mhm. All right, so this only this child node disconnected and have solid LED lights. Is that correct? Thank you.
01:00
Speaker 1
AT&T modem. So I connected it yesterday. The main uh node out there, the main disk box is green and the one the second one is green. You know, work, the third, this has been red for a long time. I've have booted it, I've turned it off and on, I've unplugged it, I've moved this, okay. So I think it is dead. Oh, I've, yes, I did. I've done this over the past couple of months. Yes. I've read the instructions. I've done them because the number two was offline also for a while. So I pressed that and got that back online. But this one has been for several months now red, no matter what I do. So it's done. You mean this node?
02:00
Speaker 2
Did you press the reset button on for this No, no. Oh, I see. All right. I do apologize to here that one. Can we do some reset again on that non, let's double check. Can you press and hold it until the light went off. Let's see if the light will respond. [silence]
02:00
Speaker 1
I've got it, I have it my, uh, child node, the little one, okay, so let me just get it back hooked up, 'cause I have it unplugged and I just took it, I mean, I just took it off to call you and give you the numbers. So, alright, hang on. Okay. Now I've got a black kind of green, I mean, or I pressed it, I've pressed the reset, I've plugged it back in and let's see what happens. that, dark, like a dark blue. No, not even a fading blue. It's just, if I want to give it a color, I'll give it a blue. Not green blue, you know, just a blue, like almost black, not quite black, a dark blue.
03:00
Speaker 2
Yes, this child node. All right. I don't I don't press the reset button yet, ma'am, because the device is still starting up. Let's wait for about two to three minutes. What's the light status now of this child node? Is it fading blue? Cyan. All right. Uh huh. Bright blue, right?
03:00
Speaker 1
well dark blue, dark, uh marine blue dark blue. Okay. And let me just check the number two one also again make sure that's still on because this morning I had a everything was offline. I said what's this? Let's see. Number two is that green blue, you know that green color, green. So that's on. Yeah it's still the same color so.
04:00
Speaker 2
All right. Let's wait for two to four minutes. I'll set a timer here. All right. All right. All right. Pause the recording. Down. All right. All right. Shall we?
04:00
Speaker 1
Yeah, uh, yeah. It's not even, yeah. Before when I unplugged it to call you, it was red and it's been red for several months. Oh, it's red. It's red. Okay. It's blinking red now. It's red, it's red again. The light blinked and blinked and, all right, I'm gonna press restart. I'll tell you exactly what's happening. Okay, so now it's blinking red, blinking red, blinking red, blinking red, less, less, it's off. Now it's on, right? Now it's off.
05:00
Speaker 2
right so still solid blue mmm right right it's now solid red so yes ma'am kindly press the reset button now until the light went off and release once the blue light is showing right did the light went off ma'am yes right all right release
05:00
Speaker 1
I, I released it, okay, okay. it's so dark. yeah, solid. no, no, solid. solid, when it-
06:00
Speaker 2
the reset button, please? Let's wait if the light will respond. Let's give it about three minutes again. And then what's the light status now, man? Is it solid blue? Is there any light showing already or not? A not fading. Okay. [silence]
06:00
Speaker 1
No. The default name, it's just linksys. I mean, you want to go to I want. What do you want me to? I'm on my cell phone. What do you want me to do? You want me to go to the do you want me to go to the Wi-Fi settings on my phone. Okay. Hang on. Okay. Okay. Okay, so I'm on Wi-Fi. It says cost on sign in.
07:00
Speaker 2
Based on this one, we're up and checking the light is responding with this child node. Can you, I mean, can you go to your phone, and see if you can find the default, Wi-Fi name of this child node on your Wi-Fi list? Yeah. I've go to the Wi-Fi settings on your phone. Yes. All day. Yes. Right. Check the available name.
07:00
Speaker 1
Sorry? the name of this network? Uh, K, my last name, K-A-S-L-I-N, small k. Uh, I'll see. Yes, I see the Valop set up, yes. How did it when it was? Uh, the Wi-Fi went off. High alert. The Wi-Fi clicked off. All right, Val. I see the Val up. Set up 62C. Hello? Okay, I see that. Available networks. Val up set up 62C. Uh, K-of-Lon connected. All right, so, um, Yeah, so what do you want me to do?
08:00
Speaker 2
check the available names yes this child nodes can you see there the underscore plop name m m all right it's showing all right so it means that it is still working yet ma'am I'm just asking if the default life I'm so that's the the default like I name that you can find
08:00
Speaker 1
I found it. Limit. Oh, the speaker. Oh, probably. No, okay. Oh, you know what? Yeah, okay. Let me look on the child. I got to understand all this stuff. Uh, yes, PAC. PAC, key serial name. Yes, velup setup, 62 C. Correct. Uh, the main one is 60 feet maybe. It's the opposite end. It's the opposite end of the house. So you're telling me that this one is...
09:00
Speaker 2
On the router, ma'am? Oh, on the sticker. Is it the same Wi-Fi name what is printed on the sticker? On the stick. For this child route, there is a Wi-Fi name and password, correct? Under the router. Hmm. Yeah. Yeah, it's showing. So it means that this child route is still working, and it can still add to your network, ma'am. And how far is it from the main node? All right. So the At 60 feet.
09:00
Speaker 1
how can it be working when it's red? no it's red red it's red red what about what about us just getting a new one what what about us just getting a new one? I've been dealing with this one for off and on for hm all right so so what do I do with this one? should I move this one? all right I've got the red light one and you're telling me the red light one is still working. that's what you're telling me but every one of these child or children [silence]
10:00
Speaker 2
It's just that, what I'm, what I mean, I believe the light status now is a pinkish red. Have a red one. Yeah, so since we reset this, uh, ah, yes, mhm. Yes, ma'am, you can purchase your router however if you want to add it to your network then you can just add it. Make sure that you move it closer to the main node like about three to six feet away before you connect it back to the network. Yes, ma'am. It's still working.
10:00
Speaker 1
B turner what uh let me see they all say. OK, just have to have to see the understand that so each one of these nodes has a different setup code. Is that what you're telling me? No no, I have no I'm looking for. I guess we're not communicating. I'm trying to understand how this works. And so you're telling me that child number three, the one where just where the red button is is connected to setup 62c. And you're saying that that is that's what it says and it's working. And I have a question to understand.
11:00
Speaker 2
You just need to, add it to your network, ma'am. So you just need to move it closer to the main node and do some configuration for this child node to reconnect back to your main node. No ma'am. There is an easy way on how to connect it back to the network or for it to be connected to your network again or for it to work again. You just need...
11:00
Speaker 1
(barns mess) does every child node, as I'm looking in my office now where the the little the node thing is green, the proper green. And their a setup is different. That's and so my question to you is does every child node have its own setup uh number or name? Oh. Uh-huh. Uh-huh. Mm-hmm. Okay, the main node, which is on there to go. Keep talking.(silence)(barns mess)
12:00
Speaker 2
[silence] Ma'am. They have different wifi names and if you connect it or you connect it to the main node [silence] [silence] and the light status will be [silence] blue. [silence] The wifi name of [silence] that child [silence] node will follow the wifi name of the main node. [silence] So [silence] since the [silence] so since this child node was disconnected to the network. [silence] That's why you will see the default wifi name of this child node which is the underscore VELOP setup. [silence] It means it means it [silence] it is. not connected to the parent node. So, for you to connect it back, you need to set it up again. You need to move it closer to the main node. And also, I can send you an email on how to do it a step-by-step instruction if you want. You can do the ECS way. There is a five press method. You just need to press the reset button of your main node.
12:00