V2 Rubric Detail — 29125c48-801b-11f1-b…

Welcome to Linux's support. To assure quality service, your call may be monitored. Please remain on the line for assistance. [silence] Thank you for calling Linux's. This is R.B., How can I assist you? [silence] So, you contacted our chat support yesterday, sir. [silence] Do contact phone support instead. [silence] Oh, can I have your email address? Do you?

Do you have a case number? Did they provide you a case number for that? And how about your phone number? Uh-huh. Uh-huh. 07751204558. Okay, let me check if I can pull up the case. Okay, stay on the line. Thank you, sir. Uh sir, just give me a minute. I'm checking if I can pull up your case. Thank you, sir. A little 1. Like what do you support the

Did you contact Linksys chat support? [silence] Are you referring to the AI? [silence] uh, what what is the model number of the router? [silence] Oh, sorry. [silence] Uh, can you repeat the model sir? [silence] You mean SPNM55 SPNM55.

SPNMx 55. And how many SPNMx 55 do you have? Okay. Can you provide to me the serial number? Uh-uh. Uh-uh. Uh-uh. Uh-uh. Uh-uh. Uh-uh. D-7 92. So let me repeat, 55 alpha Victor 10 Mike 66 sugar 2792 Bravo. Uh-uh.

And your internet service provider? You're welcome, sir. GigaClear. This node was provided, like how long have you been have you been using this one? September. And what's the concern with this SPM answer MX? Oh, so but is the router working? Okay. And you are with a physical device, right? [silence]

Well right now, uh sister this is your first time calling links as technical support cause you mentioned earlier you engaged to the AI support right? Okay sir allow me first to gather some of your information to create your case in the system. So is the phone number earlier the one that you provided, this is your best contact number. Okay and then your first name is Can you speak it all? Can you spell out the name? Harvey and then the last name? Okay so that's Delta Romeo

Alpha, Papa, Echo, Romeo, and about your email address. Okay. C'- for a moment. Let me check the serial number. Just stay on the line. Thank you, sir. [silence]

Uh oh hi Sir thank you for patiently waiting uh do you have a uh computer or an iPad that we can use to access the settings of the router? Okay, how long? And then you're able to login? Okay, hold on. So this is a company's laptop or your personal laptop sir? Okay, make sure it's connected to the Wi-Fi. Okay, and then kindly open your browser if you have Chrome, let's open Chrome. Alu, we can use Safari? Let's try Safari. Okay.

And then kindly type this IP address on the web browser. Is this the one that you're using earlier, 192 168.1.1? Okay, and let me know if you are on the access router page. But you can let me know what screen are you like right now, so I can guide you. Okay. Uh, yes, sir. But you can tell me, okay, once you enter 192.168.1.1. If what page are you routed? Okay. access below. And do you happen to remember what your router password? [Silence

And no worry. There's option for you to reset the password. Click it. And it will ask for the recovery key, right? The recovery key is the 5 digit number underneath the node. You can just leave the hint as it is. Leave it blank. So this router password is a case sensitive password. So it should be like around 10 to 12 character. You can like compose like numbers, letters. You can include a capital letter and a special character, but do not repeat any of the character.

make sure it it um, there are no repeating characters. Yes, sir. All the characters cannot be repeated.

? did you check if there's a repeated character? the light on the SPNM X55, is it solid blue? okay, let's just restart the node. power off and then power it back on. okay, and then as you power it on, can you tell me if what's the light indicator?

blinking blue, solid blue, okay, hold on, sir, okay, just wait till it's solid blue, okay, it's now stable blue, okay.

yeah but now um okay and then go back to Safari sir. Try kindly refresh the Safari and try to create the router password again.

Okay, so, how about now you're able to change or create? Okay. Mm-hmm. Mm-hmm.

Oh, okay. Hi, sir. Sorry, sir. I was on mute because I'm checking something. Uh, sir, can you first do clear cache on your uh computer? Thank you, sir. I got to go.

Okay. And then try to create again the router password. And these routers are bundled by Gigaclear, provided by Gigaclear. The node, the SPA MN, MX55 was provided by Gigaclear. And let me know if you're able to create the passcode.

Oh good. So that's good, sir. And then can you see now the smart Wi-Fi tools? And what's the network status right there? The first box. Is it connected? Okay, now let me walk you through where to find where you can set up this UPnP server. So

at the left hand side below smart Wi-Fi tools below router settings click on connectivity mmm and then click on local network sorry it's not it's Hold on. Hold on, sir. Under admin, or no, hold on. hold on kindly clicking under connectivity click on administration there you can see that UPnP is it enabled yeah cause you mentioned earlier that you want to set up the UPnP for your net this is for the gaming right so cause by default sir this is enabled

So, there's... Yes, sir. Okay. Uh, the game was... is it working fine before? Ah, so, it's just brand new, you just used it yesterday. Okay, can I put this call on hold to check on my resources? I'll get back to you.

And by the way, sir, that if you're like the gaming console, the PS5, is it wireless or wired to the router? You tried both wireless and wired. Okay. So there, sir, in security, kindly click on, you can see it right there, apps and gaming. uh so click it, and then click single port forwarding. So here, for example, uh like you need to enter like port numbers, you need to have port numbers, and also, uh very important things here is that I will be like advising you to contact it to ask them if they can open like a port on their end, okay, on the system. Example, they will be advising you to, for example, upgrade your subscription speed or whatnot. So, it's very important for you to contact your internet service provider if they can like open a port for you for this app, Status 5. And then once you have one, like they agree or and then you need to assistance with us with opening the port or or any things that we need to like provide to you. Just give us a calls and then I will just be providing you your case number if that's okay. So, you ready for the case number? Oh, it's all in capital letters LTS like Lima Tango Sarah 0 0 1 3 7 2 1 5. Or also you can simply provide your phone number cus I'm done creating your.

Okay. Hi, sir. Thank you for patiently waiting. So upon checking here with this IP 100.89.192.38, this is a private IP address, so which is really not possible because there's the

model that you have is having this public IP address. So, I will be really advising you to contact Gigaclear if what they're going to do with this one. So, for this private IP address, it will really not be working for I'll like to open a port. Like we can open a port for you, but it still it will not work because the IP is on private, sir. So, you should really contact Gigaclear on this one. [silence] Yes, sir. You're welcome, sir. And then after you contact Gigaclear, if you still need assistance with us, just simply call us back, sir. You're welcome, sir. Have a nice day.