Speaker 2
welcome to Lynx's support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. While waiting, you may also visit support.Lynxsys.com for more information about your product. [silence]
00:00
Speaker 1
God damn fucking son of a bitch. Yes, ma'm. Hopefully you can um, um, I'm totally blind. Um, I've reached out to you guys whenever I need help. Um, I have a couple of the um, Linksys Pro6E Wi-Fi nodes in my home. The power flashed earlier this morning. Um, just for a second. Two of the nodes are plugged into surge protectors. The one in the kitchen is not. That one, for some reason, the other two have gone solid white. They're fine. But the one in the [silence]
01:00
Speaker 2
Thank you for calling lease this is me how can I help you? [silence] Mm hm. [silence]
01:00
Speaker 1
Your kitchen keeps going red, it goes white for a minute, and then it flashes, and then it goes solid red. Is there a reset button or something on that one that I should try? Because I've unplugged it and tried, you know, resetting it. Um I unplugged all of them and did it, you know, the first one that has the Ethernet, then I tried that one, and then the third and final one in the line. And all the first one, the main one, and the child node number three, they're both white connected and working perfectly. Child node two, the one in between them, that's the one that keeps going solid red. And nothing I do gets it to come back online. I know there's a reset button, um like I said, the only issue we had today is the power flashed. Our cable and internet was out for a while. It's it's back, it's working, but I can't get that node to... Okay. Okay. Mm-hmm. When the light goes out, okay. Okay. Does that sound like a a good next step since unplugging it and plugging it back in isn't working? Just try resetting it. Now, am I gonna have to reconnect it again or is that not disconnected? It's just a reset. Okay, so I'm gonna unplug it, take it in the freezing cold, then plug it back in. I'll tell you what happened.
02:00
Speaker 2
Okay. Yeah. To answer your question, there's a reset button indeed, and that's located underneath your node. It's colored black, and it's labeled as reset. For you to reset the node, you need to press and hold the reset button and only let go when the light on top is off. When the light on top is already off, yeah, you can let go of the reset button. And you need to reconnect it back to the main node. Therefore, you have to power it on right beside it within five feet for the meantime. [silence]
03:00
Speaker 1
next to the main node, plug it back in, press and hold that button until the light goes out, and then when it comes back on, then it should reset itself, and I don't have to. Do I have to go through the app to do anything to reconnect it or will it reconnect if it's next to it? Okay. Okay. Okay. Okay. Okay. Okay. Okay. Right. I know it takes a little while. Okay. So I'm going to unplug the node that's not working, plug it in right next to the main node.
04:00
Speaker 2
Good thing you asked. No need to use the app to set it up. Once you're done or resetting the router, it will show a steady blue light color. You can then go to the main node, the one that is working fine and press its reset button five times. Press release, press release, press release. Quick five press on the main node. What it does is it will look for a nearby Lincess that is on set up mode to connect. So the child node nearby will then connect, but it will take three minutes max for it to turn to solid blue. [silence]
04:00
Speaker 1
Next to the main node in the living room, the one that's connected to the ethernet, I'm going to plug it in, I'm going to press and hold the reset button until the light goes out. When it comes back on and the light goes, you said solid blue, then I'm going to, yup, and then I'm going to, yep, exactly, not blinking. Then I'm going to take the main node and press the reset button five times, one, two, three, four, five, and then it should reconnect. Okay. Sweetheart, thank you for your help. I really appreciate it. Thank you. You have a good one. Bye bye.
05:00
Speaker 2
you study solid blue. it will connect after three minutes. you're always welcome. thank you so for calling. bye for now. take care. you too. bye bye. [silence]
05:00