Speaker 2
Welcome to Linksys Support. To ensure quality service, your call may be monitored. Certain products will be supported, while end-of-support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. Hi, thank you for calling Linksys Technical Support. My name is Dylan. How can I help you today? I would need both the information. I would need the model number and the serial
00:01
Speaker 1
Yes, hi. I have a Linksys. I can give you model number and SIR number. I don't know which one you would like. Model is, what's that? Okay, model number is WHWZ1, I mean 01. And then SIR
00:25
Speaker 2
number, sir. Let me just repeat that one, sir. It's 25F for Foxtrot, 11M for Mike, 3A
00:42
Speaker 1
number, hold on please, third number is 25, I'm sorry so small, 25F11M3AA18261, 281, the
00:54
Speaker 2
A for alpha, A for alpha, 1, 8, 2, 6, 1.
01:29
Speaker 1
last three digits is 281. Okay yeah, well let me repeat it, 25F, like Frank,
01:37
Speaker 2
2, okay, so after 2 alpha, that's 1, 8, 2, 8, 1.
01:40
Speaker 1
Bank, 11, M. Mary, 3, Alpha, Alpha, 1-8, 2-8-1.
01:55
Speaker 2
Mm-hmm. Okay, sir. Thank you, sounds for confirming, sir. And, but always remind me who I'm speaking with right now.
01:56
Speaker 1
Nader, N-A-D-E-R, Hafizi, H-A-S-E-Z-I.
02:15
Speaker 2
I'm sorry, that's, mm-hmm. I'm sorry, your first name, sir, is Nader, right? And then your last name is F-H-H-A.
02:18
Speaker 1
Right, right, Hafizi. No, H-A, H-Henry, A-Alpha, F, Fox, E, Edwards,
02:38
Speaker 1
Z Zebra, I India. Right. Nod, N-A-D, H-A-F-E, at yahoo.com. Okay. Spectrum. Three. You know,
02:53
Speaker 2
So that's Nader Hafezi. Got it. How about your email address, sir, Nader? Okay. All right. So that's NaderHafezi.com. Thank you so much for that. Okay. And may I also know who's your Internet service provider? Spectrum. All right. And how many nodes do you have right now, sir, of the WH, okay, three. And what problem are you having right now with this model?
03:01
Speaker 1
I call it Spectrum. They check their end. Everything is fine. You know, and then mine,
03:54
Speaker 2
Mm-hmm, I see.
03:56
Speaker 1
mine, it just doesn't sync in with their modem. I can't see my network. And so I changed, you know, I replaced all three, you know, with the slave. The other two, just to see if it changes and only connected one, you know, it doesn't. First it's blue blinking blinking and then goes to red. It stays red. No, no, it was working before. So I don't
04:01
Speaker 2
Was this your first time setting it up?
04:36
Speaker 1
know whether all three went bad or one goes bad because I'm connected only one because I don't have to connect all three, right? I can connect only one to the modem, right? right? Yeah. Right. So all three of them pretty much act the same way. I mean, three of them
04:43
Speaker 2
Yes, sir, yes, sir. Because you can only have one parent node or main router.
04:59
Speaker 1
cannot go back at the same time, would they? Okay. You know, I disconnected the cable,
05:15
Speaker 2
Okay. I think we need to perform a reconfiguration on your router, sir, in order for us to have this go online. So for now, aside from swapping and like unplugging both the child nodes and just leaving the parent nodes plugged in, what other troubleshooting have you done?
05:21
Speaker 1
you know, power cable. I used even reset, removed the, you know, data cables and put put it back on, and I even tried to reset it to the factory, and nothing is working.
05:54
Speaker 2
I see. So you have already done resetting it.
06:18
Speaker 1
Yeah, well, I reset it to factory, then I don't see anything on my Wi-Fi that looks at the factory setting to say, hey, to reconfigure or something. Where do I, after I reset it through factory, I mean factory reset, where do I go to reconfigure it again?
06:23
Speaker 2
Okay. Once you do a factory reset set on the router, sir. It will go back to its default Wi-Fi settings. So you should look for the Wi-Fi name that is indicated underneath the device. Is it broadcasting
06:50
Speaker 1
Right, is it set up to 24A?
06:59
Speaker 2
through your available network? Yes, sir. That's the exact Wi-Fi name. Yes, sir. But
07:05
Speaker 1
Okay, okay, and then I have to put the password, right, of what's on the back of the module. Okay, let me do that.
07:14
Speaker 2
right now, what's the color of the node? Like a solid red or a pinkish red light? Okay.
07:28
Speaker 1
It's red, it looks like a pinkish red light.
07:31
Speaker 2
how about this one let's uh let's configure it to go online um yes sir sure sure no problem
07:42
Speaker 1
Okay, so you want me to put the password, right? Hold on please Lynn. Yeah, hold on please. HVK. Yeah, I put the password but
07:48
Speaker 2
yeah they have different wi-fi name you need to check the wi-fi name there's a default wi-fi name
07:59
Speaker 1
oh wait unable to join the network. Valpro set up 24a. Let me see did I put the make sure the password is how it I might have put a wrong one. H so small so small you can tell KZ if that's I'm sure I'm screwing up the password, I don't know, maybe, why is, let me see, oh, each one has different, son of a gun, you didn't tell me this, each one has different, this This is 24, the other one is 70, the name. The name are not the same, right? I didn't know that, that's why. Yeah, yeah, yeah, I got it, I got it.
08:37
Speaker 2
on the parent node you look for that hello can you hear me hello i believe sir the the default
11:28
Speaker 1
Yeah, PR, yeah, I got that after I looked at the other. I'm sure I'm screwing up. These passwords are so small. small APRZ. Are they all small or the combination? Hello? Yeah. Are these combination or I can't tell all lowercase? I don't know why it doesn't accept it. Yeah, I'm looking at the back of
11:34
Speaker 2
default Wi-Fi passwords are just randomized, and it's all lowercase. Yes. Can you try to double-check if you are, like, connected to the exact Wi-Fi? Are you now connected? Okay.
13:42
Speaker 1
it because that's the only one connected to the router and it shows up oh maybe this time I got the password right you know okay now I'm connected to it now I'm connected to it okay now okay what should I do now it's connected yes it showed up and I put a password accept the password I see Wi-Fi but he said no internet connection. Right, right, right. Kind of, yeah, not solid red, pinkish. Parents,
14:19
Speaker 2
Yes, sir, of course, it doesn't have internet, because it's not yet configured, right? So, So, as what you've mentioned earlier, it's showing a pinkish red light. Okay. How about we try to perform the five-press method, sir? So, on your parent node, you press the reset button five times within five seconds. So, press release the reset button.
15:02
Speaker 1
you're talking about parents, you're talking about on a spec room, right? Okay, don't put
15:34
Speaker 2
Not the spectrum, sir. The Linksys router that is plugged in to the modem directly.
15:40
Speaker 1
this, yeah, reset. Push it five times on the bottom. Push it five times. I didn't. Now
15:45
Speaker 2
Yes, sir. Yes, sir. Five times within five seconds. Not too fast and not too slow. All right. All right.
15:49
Speaker 1
is there you know white yellowish it's blinking okay okay okay okay okay okay okay now it went
16:01
Speaker 2
So give it at least two minutes to reboot and set up until it goes online. So that's one way of configuring your router, the five-press method. You can actually also do it when we are adding the child nodes. But for now, let's focus on working first with your parent node and have it go online.
16:10
Speaker 1
you know white and then it blinked one green and then went back to yellow whitish blinking so I guess it's just configuring now it's staying solid like a turquoise blue color
16:57
Speaker 2
Yeah, give it some time, sir. Okay, that's normal.
17:09
Speaker 1
and it's not blinking, I went back to red, okay.
17:31
Speaker 2
Light pattern, so just give it some time.
17:43
Speaker 1
Do you have my phone number just in case I lose you?
18:21
Speaker 1
Yes, yes, correct, that's correct.
18:26
Speaker 2
Yes, sir. The one that you're using right now, it's 818-519-3574. Okay. So how about now, sir? What's the status? Any changes? It's just solid red? Okay.
18:27
Speaker 1
Just in case I lose you. It's solid, yes, no, solid red, yes. Okay, I'm gonna reset it and you let me know
18:43
Speaker 2
Okay, so we might need to change our approach in configuring the router. So, let's try to reset the router again. So, to properly reset it, just press and hold the reset button for 20 seconds.
19:08
Speaker 1
when to let it go, okay?
19:34
Speaker 2
Okay, just tell me if you're going to press it now.
19:37
Speaker 1
Ready, let's go. Now, wouldn't that take it back to factory set up again?
19:38
Speaker 2
Alright, yes sir. Alright sir, you can let go now.
19:43
Speaker 1
Let me know whenever.
20:16
Speaker 2
now. That's normal, actually. It will then start blinking until it will go back to ready
20:25
Speaker 1
Okay. Now it's solid blue, but I'm sure it'll go somewhere. There you go. Yeah, that's good.
20:26
Speaker 2
for setup. So it would probably turn into purple, magenta, or a pinkish light indicator, which means it's on setup mode. Then we will configure it again. But this time, we will
20:49
Speaker 2
will not be using the five press method. Instead, we're going to log into the Linksys router settings. Do you have a computer or a laptop we can use to access the web interface? It's
21:08
Speaker 1
Yeah, I can get, well, my laptop would not work because I don't have Wi-Fi. I can use iPad, iPad, try to work it off of my phone because I don't have Wi-Fi to use laptop. Now it's
21:25
Speaker 2
okay, sir, if you don't have a laptop, because we can still access the web interface as long as it's connected to the Wi-Fi, the Linksys Wi-Fi. Is it solid? A pinkish. Okay. Let's
21:46
Speaker 1
reddish, whatever color. So you want me to go? Yes. Yeah, it's pinkish. So you want me
21:56
Speaker 2
use your laptop sir and then let's connect it to the uh uh link setup yes sir of course so you need
22:11
Speaker 1
to go put the password again or no? Okay, let me. Oh, it's already connected since we
22:21
Speaker 2
to connect to the the default wi-fi name of the um the parent node your laptop you mean you're on
22:29
Speaker 1
we did it once, so I see, no, my laptop? No, I'm on my phone.
22:38
Speaker 2
your phone but can we use your laptop if you have yes sir again you don't need a wi-fi or internet
22:49
Speaker 1
But if I use my laptop, I don't have Wi-Fi to use my laptop. Oh, okay.
22:53
Speaker 2
You just have to ensure that it's connected to the Linksys Wi-Fi. It doesn't matter if it has internet.
23:02
Speaker 1
Okay, let me go get my laptop, hold on, please.
23:12
Speaker 2
Alright, Wi-Fi.
23:16
Speaker 1
Okay, you want me to go to internet, right? I mean, go to website or Wi-Fi?
24:43
Speaker 2
Let's connect first your laptop to the Linksys Wi-Fi.
24:51
Speaker 1
Right, right, let me do that. Okay, I'm connected, right, uh-huh, okay, okay, my.
24:54
Speaker 2
So, let's open a browser. Alright. And then on the address bar, type in http://myrouter.local, myrouter.local, myrouter.local, yes.
26:33
Speaker 1
Go somewhere, trying to bring up something, no, it's just blinking back and forth on the
27:37
Speaker 2
What is it, sir?
27:42
Speaker 1
address for the Linksys, smartwifi.com.5200.ui, is it going to the right place? but nothing is happening.
28:48
Speaker 2
Yes, sir. But nothing's coming up. Okay.
29:02
Speaker 1
No, H-T-T-P-S, right, right.
29:07
Speaker 2
Okay. How about this one, sir? Let's type it again using HTTPS. Yes. On the address bar, okay? On the address bar. All right. HTTPS colon myrouter.local.
29:17
Speaker 1
Uh-huh, backslash, backslash, oh. How am I misspelling this crap? My, M-Y-R-O-U-T-E-R dot local, L-O-C-A-L,
29:37
Speaker 2
Yes, sir. Colon double forward slash myrouter.local.
30:23
Speaker 1
but H-T-T-P-S, yeah.
30:26
Speaker 2
Nothing's coming up. May I know what browser were you using, sir?
30:52
Speaker 1
Chrome, yeah, I have Microsoft Edge.
31:04
Speaker 2
Google Chrome. Can we try using a different browser? browser? Do you have Edge or Mozilla Firefox? Do you have Edge? Microsoft Edge. Can we try
31:06
Speaker 1
Let me use this, yeah, Microsoft Edge.
31:25
Speaker 2
using Microsoft Edge? We can try using the IP address instead of the MyRouter.local.
31:36
Speaker 1
Why is this can't reach this HTTPS colon forward slash forward slash W dot, oh, wait a second. What the heck is HTTPS, oh, let me just try dot dot local let me yeah it's not going in it's not going in okay hold on let me hold on to this
31:50
Speaker 2
may know what happened um okay so uh how about this one sir let's change the my router.local to the um the ip address instead of using the my router.local let's use the ip address so that's http instead of the my router.local let's type in on the address bar
32:28
Speaker 1
oh you know what I might have lost connection to is it should no it's still connected why is it showing that there is no okay it doesn't go in yeah what do you want me to do please Okay, HTTPS, right? Okay, double slash, what else? Double slash 192.168.1.1.
33:10
Speaker 2
http://192.168.1.1.
35:00
Speaker 1
Okay, there you go.
35:17
Speaker 2
All right. What's showing on the screen now? Okay.
35:19
Speaker 1
The same thing. Your connection is not private. It says that attackers might be, what's that?
35:30
Speaker 2
No connection. It's in private. Does it show advanced? Does it show advanced?
35:36
Speaker 1
No, it's not secure and then advanced, advanced, advanced.
35:46
Speaker 2
Can you see advanced?
35:47
Speaker 1
Turn on, oh, enhanced protection. Is that what you're talking about?
35:53
Speaker 1
Is this turn on enhanced?
36:00
Speaker 2
Sorry, are you still in Google Chrome? There should be like advanced option there.
36:01
Speaker 1
Yes. I don't see any advanced about. It says learn more about this warning.
36:07
Speaker 2
Under, yeah, advanced.
36:28
Speaker 1
Oh, okay, advanced, okay, sorry. I put advanced. Right, okay.
36:29
Speaker 2
Okay. And once you click on advanced, you'll see there proceed to 192.168.1.1 and save.
36:35
Speaker 1
Okay, yes, click on it. Okay. I did that. Yeah. Okay. Sign in. It says router, password. You want me to put
36:47
Speaker 1
the router password now, right? Oh, admin. Admin. That's it? Yeah. Okay. I'm on the
37:06
Speaker 2
Yes, sir. Admin or lowercase. That's the default router password. Admin or lowercase. Yes, sir. Yes, sir. all lowercase right that's right all right so which we're going to do sir uh we're going to
37:08
Speaker 1
page. Smart Wi-Fi tools, device list, and I see Valco set up 24A. Yeah, I see
37:49
Speaker 2
um so on the on the dashboard you're you can see there the device list right or the latest smart tools yeah um on the on the right side you can see there the white boxes
38:04
Speaker 1
D-Y, D-Y, yeah, D-Y, right, Wi-Fi setting.
38:18
Speaker 2
Right? No, the white boxes. White boxes? Mm-hmm. Under those white boxes, you scroll down. Under those, you can see their hyperlinked words, like the end user license agreement. Can you see that?
38:29
Speaker 1
Yes, yes, I do see it, yes.
38:36
Speaker 2
it's um under those white boxes there's a hyperlinked word like uh the end user license
38:49
Speaker 1
Priority, personal control, dis-access.
38:55
Speaker 2
agreement privacy statement third-party licenses it's on the bottom part it's hyperlinked words
39:10
Speaker 1
Yes, I'm all the way, I'm all the way to bottom.
39:18
Speaker 2
it's oh it's a word with um you know uh blue font words with blue fonts yeah there there
39:20
Speaker 1
Yeah, I mean, it says end-user license agreement, yeah, privacy, okay.
39:38
Speaker 2
Yeah, there. In line with that, you can see there, capital CA. Can you see CA there? Charlie Alpha? No CA? Okay. Then, let's go to connectivity. Yes, sir, can you hear me? Yes. Yes, sir, please. Okay.
39:43
Speaker 1
Okay, no, I see, no, it says end user license agreement, the next one is private statement, third party license, or privacy policy. That's all I see. No, go up. Yes, yes, I can hear you. Connectivity, do you want me to click on it? I did that, it's going in.
39:45
Speaker 2
Okay, and then under connectivity, you can see there are different tabs, like basic, internet settings, local network, advanced routing.
40:44
Speaker 1
Okay, I'm good. Right, I just saw.
40:45
Speaker 2
Can you see there, CA router setup?
40:55
Speaker 1
Yeah, it says the next CA router set up. Yes.
40:55
Speaker 2
Okay, you click on CA router setup.
41:03
Speaker 2
And then, under CA router setup, it will ask you for the SSID and password, right?
41:09
Speaker 1
Right. So what do you want me to do there?
41:17
Speaker 1
Put the, say what?
41:30
Speaker 2
So, under CA Router Setup, it asks you for the SSID and password. The SSID will serve as your new Wi-Fi name, and then the password will serve as your Wi-Fi password.
41:32
Speaker 2
So, you just have to create your own SSID and password.
41:46
Speaker 2
You put in your Wi-Fi name and password, and then that's your Wi-Fi password, okay? Not the default Wi-Fi password. You create your own Wi-Fi password and your Wi-Fi name.
41:52
Speaker 1
That's what I'm doing.
42:07
Speaker 2
And then once you create your Wi-Fi name and password, you click on Setup Node.
42:10
Speaker 1
I did that.
42:10
Speaker 1
I did that. It says applying changes. Your router is applying changes.
42:22
Speaker 1
And that say okay?
42:33
Speaker 1
Okay. Okay, now it's trying something.
42:38
Speaker 2
All right. All right.
42:44
Speaker 1
Router not found. You are not connected to your router.
42:53
Speaker 2
Yes, sir, because you just changed the Wi-Fi name and password, right? So you go back to your laptop's Wi-Fi, and then you look for the new Wi-Fi that you created.
42:57
Speaker 1
Right, okay.
43:02
Speaker 2
Color of the light indicator showing in the parent node now.
43:08
Speaker 1
I see it, and it says, I guess it's connected because it's connected. It shows, it says no internet secure. So should I say retry? It's still red, solid red.
43:35
Speaker 2
It's still solid red. Okay. Supposedly, sir, by this time, it should be picking up Internet or Internet. It should be getting Internet already. already. It seems like it's not getting internet connection from the modem. But yeah, but did
44:00
Speaker 1
Yeah, well they checked the modem, they said everything works, and they told me to call you.
44:17
Speaker 2
they perform a troubleshooting from their end? Okay. Well, we can try to perform a sequence
44:34
Speaker 1
Yeah, yeah they did.
44:38
Speaker 2
reboot on your network. Since we have already set up your node, it should be configured geared already as your parent node so we can try to unplug both your parent node and your modem from the power source and then we're going to perform a sequence reboot uh no sir what i meant
44:46
Speaker 1
Okay you want me to move the power cord from both? Okay yeah unplug the power cord right?
45:12
Speaker 2
is uh just unplug the power source yes for both your modem and your router okay let's give it at
45:23
Speaker 1
Yeah yeah I'm doing that, wait 15 seconds at least. Okay. Okay. Yeah, it's unplugged. Whenever you want me, please let me know. I'll plug
45:34
Speaker 2
least a minute. Just tell me if you have already unplugged it, okay? I mean, both your modem and your router. Yes, sir. Sure. No problem. By the way, sir, do you have a device we can
45:45
Speaker 1
it back in. Let me see. It doesn't look like it. Because I can't plug this. Yeah, yeah,
46:19
Speaker 2
use to connect? I mean, yeah, a device that can be connected directly to your modem so so that we can ensure that you really have internet coming from your linksys. I mean, not linksys, but the modem, the Spectrum modem. Hello? I see.
46:35
Speaker 1
I'm here. I can't plug the, this laptop doesn't take it. These laptops don't have a, hold Hold on, not even a quarter of an inch thick anymore. No, I don't have anything that I can connect it to the molding.
47:09
Speaker 2
All right, sir, let's try to plug in first your modem.
47:46
Speaker 1
Plug them back in.
47:51
Speaker 2
All right, let's give it some time then.
47:55
Speaker 1
Okay, hopefully my molding is plugged in. It's gonna take a while for it to boot.
47:57
Speaker 2
Let's wait for it to go online. line. And then after your modem stabilized, we're going to plug in back your Linksys router,
48:19
Speaker 2
your parent node. All right, so let's just wait for your modem to stabilize. So they
48:30
Speaker 1
You know, I think these nodes are bellied up up because they start making issues with my internet. And I called the SPAC room, they came and they replaced their box just in case. The guy was here. He goes, honestly, I don't see anything wrong, but let me change the box just in case. He put a brand new box.
48:40
Speaker 2
have changed your modem, right? Yes, sir. I think, sir, after the change that was made
49:08
Speaker 1
They changed the molding, but they didn't change it. They said everything should be At the time, it was a spotty, you know, it started working, you know, I mean, so I had internet and then, you know, it was going in and out. And then I went on a trip for two weeks and I couldn't access anything from my phone anymore. So I don't know. I think, yeah, like I said, yeah, I understand.
49:11
Speaker 2
on your modem, you still need to have your internet service provider recognize your router since you have changed your modem and have it set up from their end, like registering string the the router on their system for it to to get internet because supposedly sir after all those troubleshooting that we have performed it should go online but then again we cannot um we cannot uh change the fact that the the model that you have right now is actually an older model So, yeah, and it's also already part of our end-of-life devices, which means we no longer manufacture this one and update its firmware.
49:40
Speaker 2
So, technically, it could also be because of the router. It's no longer capable of keeping up with the new modem that you have. That's why it's not working fine. That could also be the factor.
50:47
Speaker 1
Yeah. I can't think of it online yet. Let me see, I'm still trying to read it. Yeah, unfortunately, I think that's the issue. Because I changed all, you know, I moved the other two, you know, to the main one, and neither one of them could work. It's taking forever. You know, I have a two-story house, and these are kind of weak too you know for my two square house what do you suggest with the spectrum what model I said what model of routers you recommend
51:11
Speaker 2
I'm sorry, sir? Oh, okay.
53:02
Speaker 1
to interface with cyclone because I need a minimum 4,000 square feet you know
53:08
Speaker 2
For me, sir, I would be suggesting if you wish to upgrade your router, it should be on the MX series. So you can consider the MX2000, 4000. Yeah, the MX2000 can cover that. that's only if you can still you know look for it but you can also consider the MX 6200 so the MX 6200 is one of yeah it's one of our latest router it supports the latest technology for mesh
53:13
Speaker 1
6200. So you're saying MX 6200. What was that? Hello, 6E. How much are those? Do you know?
54:00
Speaker 2
and it also covers the one node of it can cover up to 3,000 square foot so you can assure that if you have three of those nodes it will definitely cover your whole area 6200 yeah Yeah, that's the Velop Pro 6E. Velop Pro 6E. Pro 6E. I think it ranges to $100 and $150. Just one node.
54:12
Speaker 1
Oh, just one node. Yeah, I go, gee, 100, that's not, that doesn't sound right for each node.
55:31
Speaker 2
Yeah. Yeah.
55:33
Speaker 1
You know, I don't know. No, it's not expensive, actually. No, actually, it's not expensive,
55:40
Speaker 2
It's quite expensive, but you can assure that you'll have better.
55:41
Speaker 1
$160 a note. I mean, if it really covers over $4,000, that's not bad at all. I don't see
55:51
Speaker 2
Yeah. Yeah. Yeah, actually. I'm sorry uh-huh yes yes sir we can we can now plug in the parent node back to
55:54
Speaker 1
Should I connect the node or wait, well, it's blue, but let's see if it's going to go red.
56:14
Speaker 2
it back to the power source yeah that's normal light pattern certainly it would really turn solid blue the first time you plug it in but eventually it will
56:24
Speaker 2
start blinking normally it would take two minutes to three minutes for the
56:44
Speaker 1
Yeah. Oh, now it's blinking. Yeah. You know, Jim and I said that system is good. It's about $400. Jim and I, as I said, hey, is this a, yeah, Jim and I, I use Jim and I, I don't use GPT chat. I don't like the CEO, John Altman or whatever his name is. So you guys sell it
56:44
Speaker 2
Oh, I see. Yeah, I see.
59:44
Speaker 1
on your site? Oh, okay. Oh, okay. We have Best Buy. I can go there to check it out.
60:09
Speaker 2
We are no longer selling our product directly, sir, in the U.S. And most of our products were being sold through online retailers like Amazon, Best Buy, Target, online Walmart. Oh, sorry, it went turquoise. Let's give it at least 30 seconds, sir, just to ensure that it will remain a solid turquoise. Still turquoise? All right. All right, sir, that's good to hear. It actually means that the router is already online. That's great.
60:12
Speaker 1
okay now it looks like a you know you know turquoise color yes yeah I can access my my air conditioning now I couldn't access my air condition what about the other two if I connect it they should run or do I need to say oh okay
60:36
Speaker 2
Okay, great. Yes, no, sir, we also need to configure it. So we still need to reset it and then go back to your web interface and add the child node. Yeah. Yes, sir.
62:00
Speaker 1
Okay, so you want me to get a power cord to connect it?
62:22
Speaker 2
Yeah, let's connect your child node, at least near the parent node, so that we can easily add them.
62:27
Speaker 1
Okay, if you hold on, I just brought them down without the power cord, how can I get the power cord? I can't connect them one at a time, right? We have to do one at a time, right? Now that baby is staying solid.
62:42
Speaker 2
Yes, sir. Let's do it one at a time.
63:35
Speaker 1
Do I need to get the password from the back side or not?
63:55
Speaker 2
Yeah, that's good, sir. No need for that, sir, because we are going to add it to the parent node network. work. So technically, it will be configured as a child node. So it will just adopt all
63:58
Speaker 1
Okay, okay, okay.
64:19
Speaker 2
the configuration that was done on your parent node. What happened, sir?
64:25
Speaker 1
Now I'm on the page that, which emotional, oh, what the heck is that? Tango, what the hell is up to that Tango? Okay, you know, I don't know where the hell, okay, I'm on the tab, AddWireChildNode, that's what I should go to, AddWireChildNode, it's, yeah, okay, it's blue.
64:33
Speaker 2
No, sir. Let's wait for the child node first. Can you tell me, don't do anything yet, okay?
65:27
Speaker 1
I mean, it's, you know, yeah, bluish, maybe.
65:36
Speaker 2
Your child node, what's the color again? It's a solid blue. Did you just plug it in?
65:40
Speaker 1
Yeah, it's a solid blue, yes, yes, okay.
65:43
Speaker 2
Okay, then give it some time. Because if you say it's already solid blue and it remains solid blue for a couple of minutes, that means it's already online or there's something wrong with that child node because we haven't yet added it to the network. Is it hardwired or wireless? Oh, okay, just the power cord.
65:58
Speaker 1
No, it just has a, yeah, hardware, I put the power code to it, that's just about it. Yeah, it's one, you know. What's that?
66:22
Speaker 2
So just the power cord. No Ethernet cable.
66:34
Speaker 1
Exactly. No, no.
66:37
Speaker 2
Okay. Then let's wait for it. OK, so right now, what's the color of the child node?
66:40
Speaker 1
Do they, oh, it's still blue.
66:52
Speaker 2
Still blue.
66:58
Speaker 1
Solid blue, doesn't bleed for a day.
66:58
Speaker 2
There's something wrong with it, sir. OK, we need to reset the child node. So reset it.
66:58
Speaker 1
Okay, do you want me to hold it for how long?
67:05
Speaker 2
Yes, sir. Press and hold it for 20 seconds. All right.
67:07
Speaker 1
Okay, let me know when to let it go. Here we go. Good enough?
67:12
Speaker 2
We can let go now.
67:40
Speaker 1
Huh, staying solid blue.
67:46
Speaker 2
OK. It never turned off.
67:51
Speaker 1
No, let me, let me push it again
67:58
Speaker 1
in and look at it. No, even I reset, push the reset, it stayed solid blue. Let me, and this one is, yeah, that's what I'm doing.
68:03
Speaker 2
I see. I think there's something wrong with that child node, sir. Sir, can we work on the other child node? It's actually an early sign of defectiveness. So that child node is possibly already defective. But we can work on with the other node first.
68:12
Speaker 1
I connected, I put the power on, I'm already holding the reset.
68:40
Speaker 2
OK, that's good.
68:48
Speaker 1
Okay, this is also solid, oh no, this is blinking. This one is blinking, blinking blue.
69:14
Speaker 2
That's good. Oh, yes, sir.
69:22
Speaker 1
blue. Is it supposed to turn red or turn red? Oh, I did that. Do it again. Yeah, yeah. Because
69:32
Speaker 2
All right, so let's reset that child node, sir, the child node two. So press and hold it for 20 seconds. On that child node? Oh, okay.
69:48
Speaker 1
when I powered it, I held it for 20 seconds after I powered it. Red, blinking red. Okay.
70:16
Speaker 2
So what's the color of the light indicator now? Blinking red. Let's wait for it until it turns solid pinkish or a purple magenta light indicator.
70:22
Speaker 1
Oh, okay. Right now it's blue. Now it's, you know, kind of bluish, greenish. Now it went
70:38
Speaker 2
Actually, you cannot reset the router once you plug it in. I mean, right after you plug it in because it's still rebooting. Yeah. Let's reset it again. bluish greenish okay i saw it right now like a red red or a pinkish red okay can we reset it again
70:52
Speaker 1
It went back to, yeah, it went back to red. It's solid red. No red red. Nice blinking. Okay, now if from red went to, you know,
71:14
Speaker 2
that's bluish color okay are you still in the web interfacer okay um let's let's go
71:32
Speaker 1
bluish color, turquoise, bluish. Yes, sir. I'm on connectivity.
71:36
Speaker 2
okay let's go to um device list all right can you refresh the website the same sir admin all
71:55
Speaker 1
Device list, let me go back. It's written all up here. Device list, okay. Okay, it comes up with the expected error. I don't know why. There's nothing to do with, okay, let me do that. Now it wants access router password. I put my route, what should I put in there?
72:01
Speaker 2
lower case. Oh, but did you change it earlier? No, not the router name. Just admin all lower
72:55
Speaker 1
Oh, you know, when you said I changed it to, yeah, I changed the router name. Oh, you want maybe, oh, it's the password, the password.
72:56
Speaker 2
case. The admin password, sir, is different to Wi-Fi password. So your router password
73:11
Speaker 1
For the router? Okay. Right now you want me on a router password. What do you want me to put? Admin?
73:14
Speaker 2
is your admin password in logging in the web interface, and that's different from your Wi-Fi password. Yes, admin all lower case. Okay. All right. We can reset the password
73:19
Speaker 1
Oh, invalid? Why? That sign was valid. No, admin, you want to put A-D-M-I-N, right?
73:39
Speaker 2
if you want yes admin all lowercase it says invalid right since we just configured your
73:45
Speaker 1
All lowercase. Yeah. You said invalid. Okay. How do you want me to do that?
73:56
Speaker 2
parent node it's probably no longer accepting the admin so we can try to reset the router password and then change it is there an option is there an option to reset it okay reset the
74:05
Speaker 1
So I'm going to sign in, yeah, okay, let's go on, five digits, the parents or the parents,
74:24
Speaker 2
password all right sir so just to um just to inform you sir that's different to your wi-fi password okay that's different to your wi-fi password oh the recovery key um the recovery key is located underneath your linksys router the parent node the parent the parent node yes sir
74:33
Speaker 1
right? Man, this is tough, how am I supposed to do this on my own, okay, now it says create a
75:03
Speaker 2
actually create new admin password you create your your new admin password just follow the
75:47
Speaker 1
a new admin. Shoot the password that is secure and easy to remember. Okay. It could be number
75:50
Speaker 2
instruction on what password should it be yes sir uh just follow the instruction there
75:59
Speaker 1
two, right? It said shoot the password that is secure and easy. Make yourself a hint that reminds you of a password in case you forget. Okay. Reset. Okay. It's going to, I should
76:21
Speaker 2
i'm sorry okay you're back okay all right yes sir let's go to device list
76:43
Speaker 1
go to device list right okay now I'm on Linksys Smart Wi-Fi tools you want to go to device list okay
77:02
Speaker 2
all right so what's the status of the child the second child node that we were working on
77:16
Speaker 1
I'm on device list it says node one node one online so where do you want me to go from here
77:23
Speaker 2
you look for you look at the the child node sir that we're trying to add
77:43
Speaker 1
the name is link system a let me see okay it says node one online and then the next one
77:47
Speaker 2
link system okay can you check the second child node that we tried to work on earlier and then
78:04
Speaker 1
Link system 18281 online. 18281 online. Shows it online.
78:04
Speaker 2
check what's uh the stats i mean what's the the wi-fi name or the the default wi-fi name underneath it the node one is working and then on your device list sir you tap or you click on the
78:29
Speaker 1
Who do I check that?
78:41
Speaker 2
node one, to check the device detail.
78:56
Speaker 1
Okay. Okay. Note 1. It says Internet source. Linksys WH01V1.
78:59
Speaker 2
Okay. The model number is the
79:11
Speaker 1
And that's a model number, right? and then IP address. Yeah because I recognize that number. Oh that's WH
79:12
Speaker 2
Okay. Can you check
79:23
Speaker 1
that's what it is on the back model number WHV01. Yeah WHV01. Which one? The back
79:30
Speaker 2
the MAC address? The MAC address.
79:41
Speaker 1
address? Oh, MAC address is EP column 9F, column 80, column 4E, F24A. I
79:51
Speaker 2
MAC address. M-A-C address. Is it the same? Mm-hmm. Okay. Can you check the MAC
79:52
Speaker 1
don't know the same as what. I can't tell what on the chart. Oh okay, E8, E9F.
80:17
Speaker 2
address on the child node if it's the same?
80:25
Speaker 1
No, it's not.
80:39
Speaker 2
It's not. It's not the node one. It's not the node one, sir. Right?
80:46
Speaker 1
Yeah, let me see if it's a parent.
81:03
Speaker 2
Mm-hmm. That's the parent.
81:04
Speaker 1
Yeah, that's a parent. It's a parent, right.
81:24
Speaker 2
Okay. How about the...
81:29
Speaker 1
Note one is the parent.
81:30
Speaker 2
Okay. How about the links is the other one that's showing online on your available...
81:32
Speaker 1
Oh, link, yeah, link, let me go.
81:40
Speaker 2
Yeah. That's the child.
81:42
Speaker 1
Yeah, that's a child. child. The second one, yeah, MAC address is the child. Yeah, yeah, yeah, yeah. Not the
81:56
Speaker 2
The MAC address is the child. Which child is that? The second child node that we worked on?
82:07
Speaker 1
one that didn't work with disconnected. Yeah, there are only two. Let me look. I turn it
82:18
Speaker 2
yeah which remains solid blue and then this i'm sorry yeah it seems like it automatically
82:21
Speaker 1
around. Yeah, solid blue. Looks like that already got connected. That looks like it got connected automatically, huh? How about if I connect the other one to see what happens?
82:27
Speaker 2
connected yeah you need to reset it again sir uh by the way sir what's the color of the light
82:43
Speaker 1
The other one, the third one. Okay, let me power it and reset it. So, so far I have two connected and I'm connecting the third one, powering the third one. Maybe solid, okay, it's still a solid blue. Do you want me to reset it for 20 seconds?
82:48
Speaker 2
indicator on the child node the second child node that automatically yeah oh okay so like
83:22
Speaker 1
The second charge, yes. Oh, that's, right now it's like a amber, light blue. Yeah, the same color as parents, but the third one that I connected, it's a solid blue.
83:26
Speaker 2
Like a teal color? Okay. But it's not reflecting on the device list, right?
83:38
Speaker 1
I don't know, let me refresh it, right, right, right, let me refresh it, maybe, well, I'm
83:57
Speaker 2
Yeah, it was the one that we tried to reset but remained solid blue. Right? Mm-mm. Yeah.
84:00
Speaker 1
sure it's not going to show up, well, let me refresh it. Maybe it would show up, but it's solid blue, no, that one didn't show up.
84:10
Speaker 1
Maybe that's one. Should I reset it for 20 seconds or wait? Okay, let me do 20
84:27
Speaker 2
Yes, sir. You need to reset it. Sir, it's not 20 seconds.
84:34
Speaker 1
minutes. Here we go. I think that's 20 seconds, right? No, not on this one. The
84:39
Speaker 2
You can let go now. But was there any changes on the light indicator? There's no changes at all. I see.
85:17
Speaker 1
other one is stayed solid. You mean the one that is not
85:34
Speaker 2
Yeah, it seems like the other child node is no longer working, sir. But we can try performing a recovery procedure on the child node to see if it will have any changes.
85:35
Speaker 1
not working, right? Yeah. Yeah, it's staying. Okay. Okay. Okay. Okay. Okay. Okay. Unplug
86:05
Speaker 2
Yes, sir. Okay, sir. Let's perform a recovery procedure on the other child node, the problematic one. So here's what we're going to do. Before you do anything else, I want you to follow my lead, okay? But let me just provide you instructions on what we're going to perform. form so this is what we call the the linksys router recovery procedure so what we're going to do is first we're going to unplug the power power adapter and wait for two seconds after two seconds we're going to plug in back the power source and wait for five seconds so we're going to do it five times so unplug if i if i say unplug and then yeah if i say unplug
86:07
Speaker 1
and then you say unplug or plug. Okay. Okay. Okay. So you tell me unplug and then say plug
87:33
Speaker 2
you you um you confirm like you say you have already unplugged so that i'll i can um have the the exact number, I mean, seconds here, because I'll be counting here on my end, and then we're going to perform it at the same time. Now, if I say unplug, you just confirm that
87:37
Speaker 1
or plug it back in? That's what it did, right? Oh, okay. Sounds good. Okay, I'm going to unplug it.
88:08
Speaker 2
you have unplugged it, and then I will start the timer, and we'll inform you to plug it back in, wait for five seconds. All right. Just a confirmation that you have already ready, unplug or plug it in. Okay? No, no, wait for my lead, sir, okay? On my lead. Tell
88:15
Speaker 1
I tell you when I do it. Unplug. Okay. Okay. I'm ready. Okay. Okay. Unplug. Okay. Okay. Okay. Okay.
88:33
Speaker 2
me if you're ready. Okay. So, unplug, plug it back in. Unplug, plug it back in. Unplug, plug it back in. Unplug, plug it back in. Unplug, then plug it back in. Alright, so
88:39
Speaker 1
Okay, okay, okay, okay.
89:29
Speaker 2
So just leave it plugged in. This will usually take a bit longer than normal boot up. Then let's see if there's any changes with the light indicator.
89:47
Speaker 1
While we're waiting, the other two staying solid, the same color.
90:03
Speaker 2
Yes. But earlier, sir, after we reset that child node, did you click on add child node on the web interface?
90:07
Speaker 1
No, I mean, the one that we checked, that's when I did it,
90:25
Speaker 1
the SILSID node one, Linksys, the other one, 18281, online, they're both online. I see all my devices are online, iPad online, iPhone, my iPhone is offline, living room
90:32
Speaker 2
Can you also see there your laptop on that device list? Okay, alright, okay, that's good, I see, that's good, that's good, actually, like a solid blue, okay, that's, uh, that's a progress, well, it means, that's good, that's good, that's good, okay, so, how was it, sir?
90:40
Speaker 1
online, iPhone, I think one of the iPhones probably is my wife, oh, two iPhones online, mine and yeah it looks like it's you know TVs and it was devised online it's yet everything shows online oh oh oh the other guy the other guy went the same color let me refresh maybe this show up oh when the same color and now now now it's a red and blinking red oh yeah you got it out of solid blue it's still blinking red
91:05
Speaker 2
It's still blinking red
92:31
Speaker 1
still blinking red you don't have to reset it on the back or anything yeah
92:36
Speaker 2
Okay No need for it to I need to reset it
92:37
Speaker 1
this as long as it's blinking looking for something right yeah it's still blinking okay
93:12
Speaker 2
No problem sir Alright so Let's reset it again So let's press and hold the reset button For 20 seconds This will be our last resource sir And if it still doesn't work We can consider this one as a defective Router already ready. All right. So just tell me if you're going to press and hold it. Okay. Okay. All
93:17
Speaker 1
Okay. Yeah, I've been pressing and holding it since you told me to press it, reset it. Should be well over 20 seconds. All the blue, now it's blinking blue. It's still blinking
94:55
Speaker 2
right, sir. You can let go now. Okay. Okay. That's good, sir. That's good to hear. That's actually a progress. It no longer remained a solid blue light. Progress, sir? Like a
95:25
Speaker 1
back and forth. Oh, now it turned red. Yes, pinkish red. Yes, pinkish red. Okay. Hold
96:54
Speaker 2
pinkish red. Solid pinkish red? Okay. Let's just... Okay. So now, sir, let's go back to your web interface go back to connectivity and then router setup ca router setup yes sir uh
96:59
Speaker 1
Hold on, please. Router, SETI, Connectivity.
97:18
Speaker 2
connectivity and then ca router setup all right and then on your ca router setup okay let's go to
97:31
Speaker 1
Okay, it's going in. I'm on admin. Yeah, I'm on connectivity. Note, are up to date, check for update.
97:36
Speaker 2
ca router setup sir you don't see it you don't see it sir okay um let's let's go to i mean let's
98:06
Speaker 1
EA router setup. Hmm, how come I don't see it? Let me see. Night mode, password. Oh, yeah, okay, let me see.
98:10
Speaker 2
scroll down under those white boxes it might reflect there the ca you know in line with the end user license agreement yeah yes you see a click that and then let's go back to connectivity
98:41
Speaker 1
It says license agreement, privacy statement, third-party license, privacy, oh, CA, just a CA? Oh, son of a gun, he's hiding.
98:55
Speaker 2
once you click it and then yeah and then you look for ca router setup can you see it now
99:19
Speaker 1
Okay, I'm on connectivity. It went back to the same page, okay?
99:22
Speaker 2
All right. And then let's click on add wireless child node. Wireless child node. Yes, sir. And then let's wait for two to three minutes. All right, sir. While waiting on that child node to be added, can I ask for at least three minutes? I'll just go to the toilet, sir.
99:37
Speaker 1
Yeah, are there wired chargers? No. Add wireless charge, yeah, oh, okay. You know, all the blocks went on blank and then now they're back. The same thing says add wireless charge, no.
99:39
Speaker 1
Now the color is, it was solid, now it's blinking.
100:27
Speaker 2
Okay, it's now communicating with the parent node.
100:33
Speaker 1
Yeah, okay.
100:38
Speaker 2
All right. So while waiting on that child node, sir, can I ask for three minutes? I'll just go to the toilet.
100:39
Speaker 1
Oh, okay, all right.
100:50
Speaker 2
All right, sir. Thank you so much.
100:53
Speaker 1
Yeah, I'm on the line.
100:55
Speaker 2
Just stay on the line, sir, okay? All right. Let me just put you on hold. Hello, sir.
100:58
Speaker 1
Okay, sounds good. Oh, hi, yeah, hey, it's solid the same as the other one.
101:05
Speaker 2
I'm back. Thank you so much for patiently waiting. How was it? Hey, that's good to hear, sir.
103:38
Speaker 1
They're all solid the same color.
103:45
Speaker 2
We have successfully added it.
103:51
Speaker 1
It sounds like we did it.
103:51
Speaker 2
Yeah, that's good. Yes, so, okay.
103:53
Speaker 1
I'm going to divide this.
103:58
Speaker 2
All right, that's good to hear, sir.
104:01
Speaker 1
Oh, yep, third one got added in to the list, and it says online. I put them where they want.
104:02
Speaker 2
Now we can proceed in relocating the child node. So what I can suggest is unplug them both at the same time. Yes, and then relocate it one at a time.
104:12
Speaker 1
Right, okay. I'll be back in two minutes. Yeah, I put the first one, I'm waiting for it to go online to put the other one.
104:23
Speaker 2
Okay, you plug it in one at a time, sir, okay? Okay, you need to wait for the first child node to go online before you plug in the second child node. Ah, finalize. The online is good.
104:34
Speaker 1
Because I got to go upstairs to put the other one. Right, right, that's what I'm doing.
105:35
Speaker 2
Let's ensure that the first child node will go online before we relocate the second one for you to have a better communication. Also, you need to consider that it should be within 30 to 50 feet away from the other nodes. mhm and ensure that it's placed in an open area
105:40
Speaker 1
Right, that's what I'm doing.
105:59
Speaker 2
ok ok sir here sir
106:02
Speaker 1
Yes, that's what I'm doing. I'll be back in two minutes. I plugged in the second one. The first one went down. The same as parent. And I plugged it.
106:04
Speaker 2
ok sir my name is Dylan sir yes sir
108:33
Speaker 1
Yeah, let me, I can tell when they get connected. Yes. Third one is offline. It's just blinking. What was your name? I never asked what your name was. Dylan. That's a nice name. My nephew's name is Dylan. I know. I figured. Well, we
108:35
Speaker 2
it's actually not my real name though but yeah it's Dylan but but it's my
109:06
Speaker 1
all have a statement. Oh, baby's name. Awesome. How many kids do you have? Oh. Oh, sorry to
109:13
Speaker 2
but it's my baby's name yeah we have one baby but yeah he died actually
109:13
Speaker 1
to hear that. Are you in a state or outside of the U.S.? Yeah. Oh, in Philippines. That's
109:30
Speaker 2
It's okay, sir. Outside of the US, sir. I'm actually based in the Philippines. That's what they said. I'm sure you have tried eating their foods somehow. Where was that?
109:32
Speaker 1
awesome. That's a beautiful country. It's my bucket list to go to Philippines. I had a few Filipino co-workers, nicest people you can find. Oh, yeah. Oh, yeah. I'm Iranian Iranian myself. You know, I live in the U.S., but I'm Iranian. Oh, yeah. I love their food. You know, I used to go to South Pacific. Wanted to go to the Philippines, but never got around it. Now, I'm dying to go. I used to go to Marshall Island. From 2002 to 2005, you know,
109:46
Speaker 2
Oh, I see. I see. But you're retired, but what work are you working with right now?
110:40
Speaker 1
I was working for, doing government work. But I'm retired now. Yeah, it's Foster Islands, the one that we used to go, Kwajalein, Roy and Kwajalein, you know. They wouldn't, you had to have a reason to go there. Otherwise, they wouldn't let you go. But I'm retired, I retired with that. that. How was that? I was in aerospace and, you know, in few
110:47
Speaker 1
other things. But not anymore. A long time ago. Oh, yeah. That's
111:30
Speaker 2
Oh Okay That's That's Yeah that's good I think that's good You don't have to worry about work Anymore Okay sir that's good
111:33
Speaker 1
fun. Well, the third one went online too. Looks like I'm back in business. Well, I know. I know that probably it's time for
111:46
Speaker 2
Yeah you're back in business Took us almost two hours Oh actually it's already been two hours Yeah It's actually 2am in the morning
111:51
Speaker 1
you to quit, right? It's nighttime there, isn't it? 2 a.m. No, I'm in California. It's
112:04
Speaker 2
Yeah 7 o'clock
112:11
Speaker 1
11 o'clock a.m. Yeah. Yeah. Well, Dylan, thank you so much for your help, man. No way
112:18
Speaker 2
AM I see. Yeah.
112:22
Speaker 1
I could have done it without you. That's for sure. Well, thank you so much. Thank you.
112:29
Speaker 2
Sure, sir. No problem, sir. And I appreciate your time as well in doing the troubleshooting with me. You know, it's actually you who done the troubleshooting. I just walk you through. You should be proud of yourself. Yeah.
112:31
Speaker 1
I appreciate it. Thank you so much, Dylan. You have a fantastic life, man. I appreciate it.
112:48
Speaker 2
Yes, sir. And thank you so much again for calling Linksys, sir. If you need further assistance, just don't hesitate to give us a call back. You too. You too, sir. Have a great day. Bye for now.
112:49