Speaker 1
[silence] Oh, I was online with your help section and the call got dropped and we're about half, three fourths of the way through. Is there any way you can find out who I was talking to?
00:00
Speaker 2
Welcome to ancestry support, to ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.Linksy.com.Please have your device serial number ready for assistance. Press 1 now. For out of warranty, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty products, paid support option may be available depending on the issue. Thank you for calling ancestry. This is L. How can I help? [silence]
00:00
Speaker 1
Tom O'Hearn. Email is T O H E R N @ gmail.com. Yep.
01:00
Speaker 2
Yes sir, let me double check here. Um, I was able to pull up an account by the way. Um, can you confirm first the first name and last name and then the email? Okay. Um, yeah, let me, let me check sir with the previous representative. Stay on the line, okay? Thank you. [silence] Hello sir.
01:00
Speaker 1
Yes. So I can just get off of this one if she wants to call, um. Let me try to, see if I can get my wife just a second.
02:00
Speaker 2
Hi, sir, thank you for waiting. So, the previous representative actually was trying to give you a call back multiple times. However, she can't get route to, um, uh, I think she was actually unable to reach you with the phone number she's asking, sir, if you have another phone number that we can call. Maybe do you have... Um, yeah, because our system, we're actually like getting an error whenever we try to give you a call back there with the phone number that we have. Um, do you have other phone number that we can call? Okay.
02:00
Speaker 1
Hello? Okay. There you go. 651, 2007, 203. Correct. All right.
04:00
Speaker 2
what colors there is the, um what's the led status of the node that you actually reset earlier before that call got disconnected? it turned a green one. okay, because she's actually trying to call you with the phone number that you provided me earlier however that phone number is also cannot be reached so, um, that's why, uh,
09:00
Speaker 1
I have no idea why that would be the case. I'm, I've got good bars and I, okay. Yep. Okay. So five on the parent node, correct. Okay. Yeah. Right.
10:00
Speaker 2
[silence] But maybe sir uh yeah, but for this one to continue, maybe we can just try since earlier um you don't have any status with that node. Maybe you can do a um maybe you can do a five press on the parent node for that one since the node that you reset is already solid red. Okay. Yes, five press. Yes, sir. Press the reset button of the parent node five times, but do it not not too fast, not too slow either. Just one press per one second interval.
10:00
Speaker 1
So, on the parent node is orange. On the parent node is orange. What do you want me to do on on the child node, what would you like me to do? Now the parent node is parent node is green. What do you do?
11:00
Speaker 2
okay. all right. and then the uh di oh there's OK the child nodes there. we have to wait if the child node will react with the fire.
11:00
Speaker 1
Oh, the child node is now flashing red. For a second. Okay. Okay. All right. See you in about 2 5 minutes then. All right.
12:00
Speaker 2
Okay, that's good, so that means we'll just have to wait four to six minutes. All right, so I'll just set a timer, sir, and if you need to do something else while we're waiting, you can take your time, okay? Okay. Okay, sir. I'll be here.
12:00
Speaker 1
the child mode is now green. Right, and they're unplugged. All right.
15:00
Speaker 2
Okay. So that means, sir, that that is already connected. Um, as per the previous representative earlier, you turned off, um, the rest of the child nodes, right? Okay. Try to turn them on, sir. Let's see if all of them are now connected since you were able to connect the last one.
15:00
Speaker 1
1200 flashing blue. The other two, I really don't see any color. The one is flashing. One is flashing red. That's good. The other one's thinking here. Well, the other one's now flashing red. So that's good. So now do I have two networks going here? Well, right. Or do I have to switch all of my devices now to pick up this new network? [silence] Okay. [silence]
16:00
Speaker 2
Okay. So we'll just have to wait for a few more minutes on that one, sir. I'm sorry. It's two networks for your Wi-Fi. Well, for this one, sir, since you have star link you can use star link as a backup. But for most sorry sir, but for most of your devices you can actually switch them to the mesh network for seamless roaming.
17:00
Speaker 1
I want to change the Wi-Fi password for the, um, Lynkses system. Yes. OK, um, all the children and the parent is green. and the 1,200 is solid white.
18:00
Speaker 2
Uh, for the second network, would you like to change the Wi-Fi password? Okay. So, um, yeah, well, we can do that one later. Sure. Let's make sure first that the child node, all of the child nodes are connected. OK, so everything's there is connected right. OK, that's good. So, before we move them to your preferred location so, um, since you want to change the Wi-Fi password, um, do you have the lenses app? Were you able to connect it late earlier on the lenses app? Okay, because for this one, sir, since your parent node is the WHW03, um more likely the lenses app will either, um it may or may not work, but let's let's just try to make changes using the lenses app. So, um, yeah, what's the Wi-Fi name that you have on your parent node now? [silence]
18:00
Speaker 1
That would be the name of the uh right, it's the blob setup 730, Okay. I think that's what we're on right now. Yeah. Uninstall and reinstall the linksys app. Okay.
20:00
Speaker 2
Are you still using the default WiFi name of the parent node? Okay. Velop set up 730. Okay. Try to connect on that one, first, sir. Okay. So, um, maybe you can try to uninstall and then reinstall the link sys app, sir. Yes.
20:00
Speaker 1
And which app do you want me to do the Linksys Smart Wi-Fi. Okay. Yeah. Okay.
21:00
Speaker 2
The Linksys Smart Wi-Fi series. It's a black icon with blue, um, with a double L in the center. Yes.
21:00
Speaker 1
Okay, I've got it installed. Okay, I've got it opened. It says connect the router to your modem or source of the internet, all right, and I say it's connected. All right? All right.
23:00
Speaker 2
okay kindly open down one upper and then what do you have on the on the app now? okay just click next on that one
23:00
Speaker 1
next I take it says power near the router next everything is finished setting up note light is solid I see okay I can't have no okay
24:00
Speaker 2
Yes, click Next. Okay, click Next. Sir, sir, sir, sir, sir.
24:00
Speaker 1
I'm putting in the wifi name and now I'm putting the password down. Yeah. Good move. Yes. I've gone through a lot of passwords and that over the last day or two. So yes, that's a very good idea. Ah.
25:00
Speaker 2
What do you have now, sir? And then the e-file, PASS, PASS port. Okay. And then take a screenshot, sir, or write it on a piece of paper or notes so you have a reference for future use. Okay?
25:00
Speaker 1
I can't get the next. It's got, on my password, it has like a little, looks like, I don't know, something above it. Doesn't like my password. I've got uh, lowercase AT, the AT sign, one Pipe Lake. I better need a capital. I need a, I need a capital in there. Yeah, I bet that's it. [silence]
26:00
Speaker 2
What is the, uh, that the formats of your password...? Is [silence] uh, yeah, maybe you can try to put the capital letters here.
26:00
Speaker 1
All right, we got that. All right. Continue. All right. All right. Uhh. I'm, uh, working on logging. No, it's, it asked me to log in. Oh, okay, log into this. Okay.
27:00
Speaker 1
O.Kay. Now it stays linking to your account. on, on my TVs, it has the other um network. Correct. Yeah, that's the star Sin. So do I both of those running at the same time or not? Oh, okay.
29:00
Speaker 2
Okay. Okay. Which is I believe which is the Starlink network, right? Okay. You have, sir, you have both running at the same time. So, um I think for, um I think for Starlink you don't have an option to turn off the, um, Wi-Fi network for that one because it's their requirement to like, stay it on. So, you can use that one as a backup. So, you have two options. It's gonna be your preference on what Wi-Fi.
29:00
Speaker 1
take it I should have my phone on this one. Okay, right, right. All right. So now it said we're connected. Now let's connect your new Wi-Fi. Okay. All right, I.
30:00
Speaker 2
time you'd like to connect. Since you have child nodes, sir, I would recommend connecting to the Lynx system, so you can connect whichever node you are near. So you can just roam. Correct. It will jump from one access point to another access point. So what do you have now, sir, on the page? Okay, and what? Okay.
30:00
Speaker 1
Okay. I'll go to settings. Join this network. Okay, I've got my phone hooked up.
31:00
Speaker 2
All right and then go back through to the linkage app, then you can click next so we can go to the dashboard.
31:00
Speaker 1
Okay. Looking for the child nodes. Well, they're flashing red. And the 1200 is flashing red also. Sure. No, it's, it's, it found four of them on my network.
32:00
Speaker 2
okay child nodes LED lights are still good, right? Okay. Okay. That's fine since there is a change happened on the wireless connection because we changed the Wi-Fi password. So, we'll just have to wait on that one.
32:00
Speaker 1
Does it have room for the fifth or not? It doesn't Okay. Okay, so hit continue hitting next here. The next one, okay. Okay, it says go to dashboard. [silence]
33:00
Speaker 2
It will slowly connect, sir, the fifth one, so that's okay. You can click next, sir, on the page that you have now. Yes, continue, sir. Yes, sir. Select go to dashboard. [silence]
33:00
Speaker 1
Do you want me to test their internet speed? I'm on the dashboard. Yeah. Um. Five nodes. For imp, yeah. [silence]
34:00
Speaker 2
Are you able to look into the dashboard now, sir? Okay. That's good. How many nodes are showing there? Okay. And you have five confirmed, right? Okay. That's good. That's good. So, yeah, check the internet connection, sir. You can use also other device so we can make sure.
34:00
Speaker 1
So you don't want me to use the speed check on this one? All right. Okay. Okay. Okay. My download speed is 98, which is great. My upload speed is 17. That's great.
35:00
Speaker 2
you can actually use the speed checker if you want on that one so just just try anything you want just to make sure that we're up and running now
35:00
Speaker 1
So, on my computer, where I'm on my old, I'm on the link this system or excuse me, the star link system, uh, it's running fine.
36:00
Speaker 2
All right, and then would you like to try other devices as well, sir?
36:00
Speaker 1
Up same deal. So those two, everything seems to be working now. On my wife's phone or any other phone, what I'm going most likely go with the um Linksys, correct? And so they'll use that to sign in and do that. Okay. How far away can I go with these nodes realistically? Yep.
37:00
Speaker 2
Okay. Right. Corrections? Yes. Yes. Yes. Well, um, well for this one, sir, um, we have to consider the interferences and then how, um, how many walls do we have in between, but more likely, um, since for this one for the WHWH 03, um, I would recommend like maybe having a distance of at least 30 to 40 ft.
37:00
Speaker 1
Oh, okay. All right. So if I wanted to get the, uh, the one out to my garage out there, then, um, I should look at a different, um, system? [silence] Uh, disturbance from the uh, child node there would be a hundred feet.
38:00
Speaker 2
Not necessarily but for the garage one, how far would that be? Do you have like an estimated figure as how far that one to the other node or to the parent node? Well, for 100 feet, sir, more likely I would suggest, you can still use this node, but I would not recommend doing it wireless, wirelessly. So, you can connect, sir. You can use one node.
38:00
Speaker 1
Oh. Okay. Sure. I see. Okay. I'll keep that in mind. All right. I uh really I really appreciate your patience, both you and whomever I had been talking to prior to this. I was I taught technology for a number of years and I know how difficult it can possibly be and frustrating.
39:00
Speaker 2
place it in the garage, but [silence] to a to connect it via an Ethernet cable. So the connection will be much more stable rather than doing it wirelessly, since it's a hundred feet. So, um with that distance, we have to consider interferences and an obstruction that will actually reduce or decrease the range of each node. So you can connect it wired to the other nearest node.
39:00
Speaker 1
Because I know that you know exactly what I'm seeing and I can't find it. But it's good. Anyway, I appreciate your patience on that. And even though it's now four in the morning, I hope you do have the rest of a good a good day. Um, Northwest, Northwestern, Wisconsin. Yep. [silence]
40:00
Speaker 2
I see. Well, since everything is up and running now on your end, you can just unplug the child nodes and then plug them one at a time. So you just need to wait for them, like maybe three to five minutes. They will just automatically reconnect back to the parent node. So um yeah, for this one, thank you as well, sir, for your time and for your patience. And I know that it's already been too long you keep um you keep calling us[silence]
40:00
Speaker 1
Right. Okay, can I, with that other 1200, is that a more powerful child node than any of them, than my other ones or not? Okay, so if I place that one out in the garage, I would have better luck than any of the other ones, correct? Okay.
41:00
Speaker 2
because we are unable to reach out the thank you so much thank you so much sir for your patience I'll relate I'll relate the message to the previous representative or to the previous tech [silence] for that one so ELN twelve hundred is actually using a different mesh technology so however that is using Wi-Fi six so in terms of speed and a range it's actually much more better but you know it's it's just using a different Wi-Fi technology for that one correct so yes but still I would
41:00
Speaker 1
Okay, got it. All right. All right. Thank you for your time. Certainly will. Thank you. [silence]
42:00
Speaker 2
do you recommend doing it wired since it's 100 feet. All right. You're welcome, sir. Thank you as well, sir. If you have any follow up concerns or questions or if you have just any inquiry, just feel free to give us a call back, okay?
42:00