Speaker 1
Welcome to Lyft support. Yes, I have a main router and four and three nodes. And the three baby nodes are not talking to the main router. Uh, I've already tried to reset them a few times. And the lights starts to blink, red, and then they go toSkip.
00:00
Speaker 2
[silence] Welcome to Linksys support. [silence] To ensure quality service, your call may be monitored. [silence] For in warranty products, our support team is available to help with performance and hardware issues. [silence] Register your product by visiting register.linksys.com. [silence] Please have your device's serial number ready. [silence] For assistance, press 1 now. [silence] For out of warranty, please have your devices serial number and contact information ready. If unavailable, kindly call back later. [silence] For out of warranty product, paid support option may be available depending on the issue. [silence] Thank you for calling Linksys. This El, how can I help?
00:00
Speaker 2
Okay, sir. Can I have the serial number of the baby nodes that you have, at least one? Take your time, sir.
01:00
Speaker 1
okay. Okay. It's got a name, it's got a password, it's got a recovery key. Okay, here's the series. It's a long one, are you ready? It's two zero J one zero M two six A zero six two four one. With Spectrum.
02:00
Speaker 2
Yes, sir. Okay. Thank you. So much. So let me just pull the one up here. And who is your Internet service provider, sir? Spectrum, okay.
02:00
Speaker 1
The main router is working fine. So the router and the modem are talking to each other. Oh, all right. Yeah, like almost like 30 seconds, 20 to 30 seconds, I would press the button and then they all go out and try to reset and they blink red, they blink red for a long time and then they go solid red. And I've done that a few times already. Uh, right now two of 'em are solid red. One of 'em is still blinking red, but it's probably gonna go to solid red any minute.
03:00
Speaker 2
you pres the reset button on the baby node. and how long do sir did you press? sir of the baby note? hmm, and the three of them now sir are solid red right
03:00
Speaker 1
and they're all right next to each other. they're all right right away. I brought them all downstairs and they're next to the main router. Well, the main the main node is white. that's connected to the router. I mean to the modem. Okay, hold on. once that displays. model number or serial number. The model number is MX6200. [silence]
04:00
Speaker 2
OK and where are they, sir? Are they near with... OK, thank you so much. OK, maybe you can try this one, sir. Um, what's the color of the parent node? What's the LED light color. While... OK, what's the... what's the model number of the parent node, sir? Um, the model number. Oh, OK, MX-6200. Right. Can you have the serial number of that one? I think I'll just use the serial number of the parent node. Thank you so much, though, I'll just double check that one here for a while. So all of the child nodes, sir, are WHW03. Okay. It's the same how you found sir the model number of the parent node.
04:00
Speaker 1
Yes, it says the model is W-H-W-0-3. That's the model of the child notes. Okay. It's Kim number two, M-I-K-E at YAHOO.com. It's Mike Mousalian. Do you want me to spell it? It's M-O-U-S-A-L-I-A-N. Do I have an account that I've logged into? Okay, and even my account shows that the very notes are not talking to the main one. Yes, I'm
06:00
Speaker 2
Okay. All right. Thank you so much sir on the one. Let me create a case ticket sir for record purposes before we move forward with your concern. Um can I have sir an email address? Thank you so much sir and first name and last name. Yes the last name sir. Okay. Um are you using sir the lynx app?
06:00
Speaker 1
I'm using the link sys app. That's what I was saying. Yes, they are all showing offline. OK, hold on one second, please. Um, OK, so I have, it says I have four nodes. I click on it and this says the three child nodes are offline and then it says um, it says there's has no Internet connection. Check router power. Ok, let's troubleshoot. We'll walk through it. OK. I don't want to
07:00
Speaker 2
Okay, and then on the law City app, all the child modes, are they showing offline? Do you have an option sir, to remove the child nodes? Um, click at least one child node, and then scroll down, let me know if you have an option to remove the child node of the network. Okay. [silence]
07:00
Speaker 2
That's on the child mode there, or the parent node? Okay. Yes, okay.
08:00
Speaker 2
Ur- and then if we have an option to log in back instead of using the email. Can you use sir- log in using router password, you will have that option. Okay. [silence] you
09:00
Speaker 2
select sir manage sorry sir what are your options sir yes sir let's do router password
10:00
Speaker 1
tap on Wi-Fi, select your Wi-Fi and once connected, okay, my Wi-Fi should be already connected but I'll go double check on settings. Yes, that's the message. Okay. Uh yeah, I just connected to my Wi-Fi. Okay, let me go back to links. Okay. Okay. So now it's connecting to the router. Okay. It says we're now connected to Wi-Fi. Enter router password. What's is that on the is that on the the main router is the password. [silence]
11:00
Speaker 2
Okay. And by the way sir, is this your best number in case the audio is disconnected, the one that ends in 5677? okay. No, sir. Usually the router password is the password that you set up when you first time set up the MX6200. Do you... Yeah. If your default password is your router password, it will be on the sticker at the back of your device. So can I take that as the MX6200, the address is the actual sticker only? No, sir. I mean, it depends on where you bought it. Most of the times there's a sticker at the back of your device that has the address. So we tried one question, gentleman.
11:00
Speaker 1
connect connect connecting to your router incorrect.
12:00
Speaker 1
okay. it says, incorrect. this doesn't like my password. Let me try it again. it says, try again in 20 minutes. no, 20 seconds. no, it says, try again in 20 seconds. okay. okay. okay. okay, I just did.
13:00
Speaker 2
um, let's post twenty minutes, okay, that will actually take a while. Oh, 20 seconds, oh. Okay. All right. Instead of um using or trying Sir again Sir with with the um after 20 seconds, I think it would be best if you clicked, uh, reset password, so you can just create a new, uh, one or you can use the same router password that you have. You can associate that one again, so it won't look at um because that will actually lock us out if we're going to do another attempt. So, use um reset password and then it will ask, okay, and then it will ask you for a recovery key. You will find Sir the recovery key underneath the parent node. It's a five-digit [silence]
13:00
Speaker 1
Okay. Hold on one second, please. Recovery, key. Okay, so type that in, okay. Uh, 020. Okay, okay, I did it. Continue. Okay, now enter new password. Okay, so I'm gonna do a new password. Okay, hold on, please. Okay, uh, okay, I entered a new password. Getting routing settings. Okay, so now I'm back to the main. page again, uh, where it says 14 devices and four nodes., uh, how would I check that? [silence] Yes, it's connected to my Wi-Fi. [silence] It says Internet online. It's got a blue dot. [silence] Okay. [silence] Okay, I'm going to select one of them. [silence] Okay, remove no
14:00
Speaker 2
Okay. So, is it showing internet, online, sir? You'll see your Wi-Fi name, right? Okay, and then I think you have an option there to know if the internet is online, you have it underneath or below the Wi-Fi name that's showing on the app. [silence] Okay. All right, that's good. That means that at least it's active now. So, um, go back, sir, to four nodes, and then select the child node that is showing offline.
15:00
Speaker 1
Pull from network. You want me to do that, right? Want me to do that on all three of them? Okay, remove this node. Okay, I and just I clicked done one. I removed it. It's work. It's uh it's doing. Okay. Uh your child note number two has been removed from your network. Okay, so I'm going to go back. Okay. I'm going to do you want me to do all of them, right? [silence]
16:00
Speaker 2
Yes. Let's do that one for the child nodes. Yes. All of them, those are Okay. is this the second child node? Okay. Okay. I'll set the timer to if you Okay, if it takes more than two minutes, you can close the app and then refresh it. [silence] [silence] [silence]
16:00
Speaker 1
Yeah, still loading, you want me to close it? Yeah. Okay. Okay, I'm reopening the app. It says getting router setting. Okay. Oh, and they now shows three nodes, okay? So I'm going to go back to it, remove node. Remove node, okay? Cam! Joey's calling me. Call him and tell him I'm on the phone.
19:00
Speaker 2
still loading? Check [silence] Yes. You can close the app and then remove it on the running background of your phone. Then open it again. [silence] Okay. [silence]
19:00
Speaker 1
Okay, your child node number three has been deleted. Okay, so I only have one child node. I'm gonna do the third one now. Okay, I don't have any child nodes left on the on the on the one. is still blinking red. The other two are solid.
20:00
Speaker 2
Okay. And by the way, sir, again, um, how do you, um, how long did you press the reset button of the child nodes? [silence] Okay. Are all the child nodes now solid red or we still have one that is blinking red? Okay. Okay. Let's do first the the um, third child node. Press and hold it for at least 30 seconds.
20:00
Speaker 1
okay here it doesn't matter which one, right? Oh, the one that's blinking. You want me to, okay, I'm going to press and hold it for 30 seconds. Okay, I'm pressing it right now. So does that make sense to hear yeah? you want me to let go now? Okay, I'll let go. Okay. I'll let go.
21:00
Speaker 2
The one that's blinking red. Yes. Okay. You can let go, sir. Yes, just in time. Did it, did it turn solid blue? [silence]
21:00
Speaker 1
right now it's just blank right now it's just blank. Yes. okay. yeah. Yeah. Yeah. yeah. Yeah. yeah. Yeah. there's no light yet. That will let you have
22:00
Speaker 2
Okay, that's fine. But you already let go, right? Okay. Let me know if you see any lights, are there any lights on that node now? [silence] Oh, right.
22:00
Speaker 1
Oh, okay. So we have a red light now. We have a solid red light. Yeah. So now all three of them have solid red lights. okay Okay. Set up a new product. Okay. I clicked on it.
23:00
Speaker 2
So that's for this one, sir. while we're waiting. Okay. Solid, all right. Okay. So, um, let's go back, sir, to the link cise app. And then, uh, on the link cise app, um, go to the menu. There's a menu on the upper right hand, uh, upper left hand corner. It's three lines. Tap on that one. And then scroll down, look for setup a new product.
23:00
Speaker 1
Okay. Add notes to, okay. It says, plug additional notes into power near the router, okay. So, what do I push next? Okay, "make sure everything has finished starting up." Okay, I'm going to push next. Okay, "looking for child nodes." Keep the phone in the setup area. Okay, so Okay.
24:00
Speaker 2
and then add node to your home network. Click next say yes.
24:00
Speaker 1
Okay. Two of them are blanking. One of them is still solid red. Oh, they're all blinking now. Okay. On the app, it says looking for child notes. It still it's still shown me that nothing has changed. Okay. It still it still shows looking. Um. Oh, now it says adding your child notes. Okay.
25:00
Speaker 2
So, do you see any Ken Jenkins here on the app? [silence] Okay. [silence] All right. [silence] So let's give it some time. [silence] Once the parent node sir is able to recognize the child nodes, [silence] um you'll see a different page. [silence] It will show um adding child nodes. [silence] It may take four to six minutes. [silence] Okay. [silence] Okay so at least the parent nodes are able to recognize each other. I've organized the child node, so it's gonna be 4 to 6 minutes per child node, but hopefully they'll be able to connect within that time frame. So we'll just give it some time and if you need to do something else while we're waiting, you can take your time. All right. I'll just be here. Okay. [silence]
25:00
Speaker 1
Um, all the notes are blinking red.
32:00
Speaker 2
How's the chat node so far, sir? [silence] Still blinking red, okay. And then, how about on the app?
32:00
Speaker 2
Okay, right. So let's give it, uh, let's give them another minute. All right.
33:00
Speaker 1
It's still the same. Do you want me to get out of it and refresh it? OK. Red. Yes.
36:00
Speaker 2
changes there's or still the same. Okay. How about this one, sir? Um, let's close the app. Let's let's refresh that one because I think it froze from there. Yes, sir. And then the child nodes are still blinking red, right? Yes, sir. So let's do um let's do one last reset to each of the child nodes there. You can just choose any child nodes that you'd like to start first. So um on the first child node, press and hold the reset button and then observe the LED lights. Once you start holding the reset button, the LED light should blink red three times and then it will go off.
36:00
Speaker 1
Okay. Okay, I'm pressing one of them right now. Okay, the light went off. You want me to keep holding it? Okay, there's no light. There, it's, absolutely dead now. Oh, it's got a little, okay. Yeah, now it's got a blue tint to it. Want me to let go? Okay, want me to do that to the other ones? Okay, hold on. Okay, I'm done with the second one. [silence] Of the five of them? Okay, now it's blinking. Okay, you want me to let go? Okay, what's next? Okay, you want me to remove let go? Okay. Okay, move the lens. Okay.
37:00
Speaker 2
we're not going to wipe away. Wait for the light to turn up a solid blue before you let go of the reset button. Alright. Yes, wait for the light to turn up blue, sir. Yeah, that's fine. Just keep. Okay. Alright, you can let go now. Yes, yes, same processor.
37:00
Speaker 1
the second one, just went straight to blue you want me to let go? Okay. [silence] I just did the third one. Okay. All three of them turned blue, yes. Let me go back on the app.
38:00
Speaker 2
Did it already turn blue? We'll just observe that one later and then you can do the other child nodes. Okay, did it also turn blue? Okay Not yet sir, we'll have to wait for the child nodes to turn back to solid red at least
38:00
Speaker 1
Oh. One just turned solid red. Okay, we got two of them solid red.
39:00
Speaker 2
Yep. Okay. Okay. [silence]
39:00
Speaker 1
Okay, three of them are solid red. Okay, you want me to press complete setup? It says complete setup or it says, I don't want to continue setup. Complete setup, okay. Okay, adding your child notes. Now we're back to where we were before. It says, now it wants to add the child notes. And yeah, and this says this could take four to six minutes per child nodes. So we're back to where we were before. Okay.
40:00
Speaker 2
Alright, so let's go back OK, so let's just let's just select your compete setup. Okay. Alright? Alright. So let's wait for that one, sir. Do you see any changes, or are they still the same on the child nodes? Okay. All right, so we'll just wait another 6 minutes on that one.
40:00
Speaker 1
Okay, all three of them are blinking. On the app it says... [ silence ]
45:00
Speaker 2
Okay, and then on the app, so it's still the same?
45:00
Speaker 1
says, uh, adding your child notes. Okay. Yeah, and then on the bottom of the app, there's a blue line that tells you how long it's going to take for it to complete. It's only at the halfway mark. Okay.
46:00
Speaker 2
Okay, We still have like two minutes and thirty seconds left within the six minutes time frame, so let's, let's wait for a while. Oh, okay, sir, so we'll just wait on that one, sir, you can take your time if you need to do something else, okay, just let me know if you see any changes, I'll just be here. Okay, sir, all right, I'll be here.
46:00
Speaker 1
Yeah, it's at the three quarter line, the blue bar. So the blue bar is moving, but it's at the three quarter line, so it's not complete yet.
54:00
Speaker 2
How's the app so far, sir? Any changes? Oh, okay, sir!
54:00
Speaker 1
okay, it says you, now it says your network, there was a problem adding child nodes, restart then them and try again. yes, you want me to just unplug it? okay, hold on. okay, okay, I took the power out of the parent node, okay.
55:00
Speaker 2
Okay, so let's pause on that one, sir. Is it okay if we turn off the parent node for the meantime? Okay, so let's turn off the parent node, sir. Let me know if you turn it off. Yes, you can just unplug it.
55:00
Speaker 1
Yes. Yes. Do you want me to reset all three of them? Okay, I'm going to reset all three of them like before. I'm holding the button until the blue light comes on. Okay, that's one.
56:00
Speaker 2
All right, and then let me set a timer, I'll let you know, sir, when to plug it back in. And then the child nodes, are they blinking red again? They're still blinking red? All right. Um, one last reset for all of them, sir, while we're waiting. Same process. Wait for them to turn blue before you. Yes, sir. Yes.
56:00
Speaker 1
OK, all three of them have a blue light on.
57:00
Speaker 2
[silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] Okay, so we'll have to wait for them to turn to solid red again, sir, while we're waiting for the parent node. We still have 60 seconds for the parent.
57:00
Speaker 1
Okay, so you don't want me to plug the parent node in yet, correct? Okay. Okay, all three nodes have a red light. [silence] Okay, okay, I just plugged in the parent node. It has a solid blue light, and now we just gotta wait for it to turn a solid white.
58:00
Speaker 2
Okay. So just in time, sir. We're done with the three minutes. You can plug in back the parent node. Correct, yes, sir.
59:00
Speaker 1
Okay, the parent node turned to solid white, from the left channel. But now it went to red. Okay. So all of them are solid red right now. Okay. Do you want me to just refresh the app?
60:00
Speaker 2
That's find sir. It's still trying to connect back to your internet service provider so it may take a while. Okay that's find sir we'll get to them again once we're done with the parent node and then um do you have an option sir to close the app and then remove it on the running background? Yes sir. Close the app and then remove it on the running background but do not open it yet since we still don't have the parent node active.
61:00
Speaker 1
Okay, so I'm gonna, delete the, yeah, I'm gonna, so remove it, and I'm not gonna restart it. Okay, hold on. Okay, I removed the app, I'm not restarting it. Okay, now the parent node is of solid white. Okay, hold on one second. I'm gonna go on my settings. Okay. And uh, okay, it's connected to my Wi-Fi. Okay, so the parent node should be connected to my Wi-Fi. Do you want me to do something or just leave it alone?
62:00
Speaker 2
and then make sure you say that your phone is connected back to the Wi-Fi of the parent node. Okay. Okay. Leave it alone for now, sir. Um, let's try this one.
62:00
Speaker 1
Okay. Okay, I'm going edge. pattern times right now. One two three four five. Okay, I ed it five times. So now the white light image.
63:00
Speaker 2
from the right channel, sir since earlier we tried already the linksies app. So, this is a different method on how you can add the child node earlier we did the linksies app. So, right now, um let's go back to the parent node and then underneath the parent node, you have the reset button. So, um on the reset button, I want you to press the reset button of the parent node five times. Do not hold it, just press, release, press, release. So, um do it five times, not too fast, not too slow. Just the minimum amount of speed, the interval is one press per one second. So, five times. [silence] Okay. And then in a few seconds or minutes, um if the parent node because that means that the the parent node is looking for unconfigured child node so once the child node will respond child node will start blinking at least one of the child that will start blinking
63:00
Speaker 1
Okay, we got a solid white light on the parent note, and none of the baby knows are blinking. Uh, um, um, I have a, uh, a notebook, like a laptop. Do you want me to go get that out?
65:00
Speaker 2
OK. Aside from your phone, sir, what other device do you have? Like, do you have a computer, tablet? Yes, so let's try to use that one. I want to check something on the parent node,
65:00
Speaker 1
Okay, so you want me to go get my laptop out? Okay, hold on. Oh my goodness. Yeah. and my scrapbooks. I've got to go get scrapbook stuff. Okay, give me a book so I can do my insurance. eight by eight? I don't know. Whatever you use. If you use a bigger one, just give me a bigger one. Okay, I'll look. Okay. Okay, I'm uh[silence] You want me to log on to my laptop and go on Google? What do you what do I need to do? Okay. Okay. I'm on Google. 192. 168.
66:00
Speaker 2
Yes, let's open your laptop and then make sure that the laptop is connected to the network of the parent node. Once connected, open Chrome or any browser you have available. Let me know then once you've opened a browser. All right, and then on Google search, try to, on the address bar where you usually type the website, try to type there 192.168.
67:00
Speaker 1
One, okay. [silence] Uh it says your connection is not private. [silence] What [silence] advance, okay. Okay. [silence] And this says hide advanced. [silence] Uh your service could not uh prove that whatever that is security certified and it's from [silence] my router.info. [silence] I don't know what [silence] I should be doing. [silence] Yeah, it's this is hide advance.
68:00
Speaker 2
That one. That one. That's fine, sir. That's normal because of the browser-based security. Um, you have an option to click advanced. Proceed, sir. On that one, I think you have a hyperlink to uh, that says
68:00
Speaker 1
Your connection is not private. It says to get Chrome highest level of security, I don't know what I'm supposed to do here. No, it says turn on enhanced protection. I don't want that. It says hide advanced. Proceed to oh, it wants me to proceed to 192. You want me to do that one? Okay. Okay. Okay, so now it's doing something. And it says, okay, so it went to linksys. It says access router. What do you want me to do?
69:00
Speaker 2
that one sir
69:00
Speaker 1
the router oh the for the actual links so so it's just my password okay okay sign in okay I'm on another page now what do you want me to do it says smart wi-fi tools device list guest access parental controls
70:00
Speaker 2
and there's the router password that you have created. Yes, that you have created on the Linksys app earlier. Yes. What do you have sir on the web interface? What can you see?
70:00
Speaker 1
okay, uh, I have network status, linksys home networking, Wi-Fi settings, parental controls, priority, device list. Which one do you want me to select? Which one do you want me?
71:00
Speaker 2
Select sir under router settings you're you're on the right track sir on the page uh just select router settings and then go to connectivity uh the easy should router settings below these smart Wi-Fi tool device list gas access [silence] do you say sir router settings [silence]
71:00
Speaker 1
Oh, router settings. Okay, I found router settings, okay. And it says... Connectivity, okay. I just clicked on it. Okay. Yeah. Okay, so under basics, I see admin password. [silence]
72:00
Speaker 2
Parental Controls uh it's on the left side, Panel, below Linksys Smart Wi-Fi tools speed check. and then go So to Connectivity. and then under Connectivity sir, you have options for basic internet settings, local network, advanced routing and then administration right? okay. So um under basic so Connectivity basic, you'll see admin password and then firmware update and then the box for firmware update,
72:00
Speaker 1
admin pass Merlin and it's got the password and he says reset a password oh my God okay hold on okay Yeah it says password and so let's clean are basics it says admin password and it says password hint and it says admin password I don't know what I'm supposed to do. No, no, not on the but yeah But yeah yeah let's try for a minute.
73:00
Speaker 2
besides the admin password, but you have another option like firmware update and then the box it's on the left side panel Sorry, right side panel
73:00
Speaker 1
Okay. Under basics, on the right side, it says firmware update nodes are up to date. You want me? are you talking about that? Okay. Okay. Underneath nodes are up to date, there's a box that says check for updates. And then below that it says details. Oh. Yes, I do see that. Automatic? Okay. Okay.
74:00
Speaker 2
That's the one there. Yes. So, since it's saying nodes are up to date, you have a box for automatic upload details, sir. You have like a box for. It's a box where you can uncheck or check and then it says automatic. Okay. Oh, I want you to uncheck, sir. That box that says automatic. Yes. And then I want you to...
74:00
Speaker 1
select what oh? I see. Okay. Okay. So I unselected automatic now I'm going to select apply. Okay. I'm doing it right now. Okay. it's not doing anything. Okay. Uh, I'm pressing apply. It's not doing anything.
75:00
Speaker 2
sure apply um okay sir um I'm I'm scrolling down so you be in a bottle for okay cancel and apply so you can apply the change that we made okay correct. [silence] yep that's fine sir um please click okay um um okay after you've done clicking apply
75:00
Speaker 1
Okay, I did. And it took me to another page. Okay. Okay, I'm back to the same page. Yes, it doesn't have a check in it anymore. Yes.
76:00
Speaker 2
Okay, select okay. And then go back to the same thing, sir, router settings, then connectivity. All right, and then double check, sir, if the firmware update that we uncheck earlier for the automatic box if that is unchecked. Okay, that's good. And then can you try to scroll more down, sir? Um, let me know if you can see end user license agreement, terms of services, privacy statement. Do you see that options below? Okay. So below that,
76:00
Speaker 1
correct. You want me to click on that? okay. okay. yeah. So now it went to connectivity. Yes. Yes. yeah, Cair router set up. You want me to click on that?
77:00
Speaker 2
[silence] within that line [silence] sir, on the very right corner [silence] you have an you have [silence] an option for CA [silence] so it's Charlie Alpha Capital letters. [silence] All right. [silence] So select CA. [silence] I want [silence] Yes, click on that one, sir. [silence] And then the page will load up, but it will still show you the same page. It will just revert you back to the same page. [silence] okay, so under connectivity, I think you have options now for basic, internet settings, local network, advanced routing, administration, and then the [silence] CA router setup. [silence] Do you see a new [silence] option there? [silence] Okay. [silence] Select the CA router setup. [silence] Yes, click on
77:00
Speaker 1
Okay, I did. Yes. Which one? Add Wireless child nodes. Okay, I'm gonna click on that. Okay, I did. Wireless child nodes. Okay, I clicked on it. Oh my god. Okay, hold on. Okay. Do you want me to? So I'm gonna push okay?
78:00
Speaker 2
Yeah. That one. and then it will show you two buttons, um add wired child nodes and then add wireless child nodes. okay. I want you to select On TH add wireless child nodes. And then there once you're done. Okay. Once you're done clicking it, there will be another highlight the button that says, done adding child nodes, but do not click that one yet, sir. And then it will be grayed out. did you stay in China.
78:00
Speaker 1
Yeah it it I click on it and then it came back yeah it's still solid white They are all of them solid red Add wireless child nodes Okay I selected and uh the bar goes out but then it just comes back Right now the bars out you know that little button so and then it comes
79:00
Speaker 2
[silence] No need sorry. [silence] Let's just uh after you click add wireless child node, it greyed out the the button right? Like you're Okay, that's fine. Um how what's the status of the parent node's LED lights sir? Is it blinking white or solid red? Solid white still. [silence] Okay. And then how about the child nodes? [silence] Solid red. Okay. Um select again sir the add wireless child node. [silence] Okay.
79:00
Speaker 1
It comes back where I could select it again. Is that correct? Did you want me to push OK after I do that? Yes.
80:00
Speaker 2
Okay. So, let's just pause on that one, sir, and then, there's no response with the child nodes, the child nodes are still solid red, right? Okay. So, we'll just leave it in a few stars. No. Uh, no, it's okay, sir. We don't need to push okay, we'll just supposedly once we click the add wireless child node, there should, in a few seconds, the child node should respond. At least one of them would start blinking red, but if they're still solid red, that means the parent node wasn't able to find the child node that way. So, we'll just try a different approach. Um, let's go back, sir, on the app. So, let's pause on the page that you have right now. Let's go
80:00
Speaker 1
Oh. Oh, and the app on the phone? Okay. Okay. I'm going back on the app on my phone. It says loading the setup. It says complete setup. Okay. I'm gonna complete setup. It says, now it says please wait. It says there's a problem adding child notes. Restart them and try again. I don't know what to. Do you want me to, do you want me to push them again? Do you want me to close the app? [silence] Yes, I closed the app. Okay. Do you want me to go back on the app?
81:00
Speaker 2
You're back on the app. On your phone, so yes, on the linkage at app? Okay. Um, close closed again the app? Yes. Um, do you have an option so to go back to the main dashboard? Close the app, yes, and then remove- make sure and sir that you remove it on the running background.
81:00
Speaker 1
I don't know what that means. I closed the app. I don't know what else to do, remove them from running. I don't know what that means. Do you want me to delete the links this app? Okay. Remove app. Okay, delete app. Okay, I deleted the links app. It's an iPhone. Okay, hold on one sec. Oh! . [silence]
82:00
Speaker 2
Remove them first, sir, on the running background of your phone. [noise] Okay. How about we just uninstall it, sir? Uninstall the app or delete the app on your phone, then we will reinstall it again. Yes. [noise] Okay, and then go back, um, go search, look, um, let's look for play, um, you're using iPhone or Android? iPhone. Okay. Go search to App Store.
82:00
Speaker 1
Okay, Lynx is okay do you want medil open again? Want me to load the app? Okay. Okay, now it says open. So I'm reopening the app. It says link us to find devices on local network. Do you want me to push allow? Okay. All right now it says enter email and password. Okay.
83:00
Speaker 2
Okay. Yes. Kindly allow that one, sir. Allow everything.
83:00
Speaker 1
Yes. You want me to do that? Okay, I just did. It says enter router password. Okay, what password is that? Is that on the actual? Oh. Okay, so it's my actual password, okay. Okay. Okay, I said log in. Okay, now I'm back to the main page where it says I have one node. [silence]
84:00
Speaker 2
Um, I think you have an option again, sir for router password, right? Okay, let's select your router password. Yes. It is the router password. Ah, no, sir. It's the password that you created earlier. For the router password. Yes. [silence] All right. So, let's go back to the menu. There's a menu on the um, let's go back to the three lines on the upper-left hand and then scroll down. OK, scroll down, see, go to setup and your product and then, add node. Allow location access. Yes. [silence] Mhm. Mhm.
84:00
Speaker 1
Okay, next. This is make sure everything has finished starting up. Okay. Do I want to push? Uh, it says no, so light is solid. I'm gonna push next. Now so it's looking for child codes. So we're back to where we were before. Now it's this is looking for child codes. Um, um.
86:00
Speaker 2
Uh, nex- next, yes. Yes sir. Okay. [silence]
86:00
Speaker 1
[silence] ...more solid. Yeah, on the app, it says the same thing where we were before. It could take four to six minutes per child note. Okay. Yeah, only one of them is blinking. The other two are solid. [silence]
87:00
Speaker 2
Okay. And then do you see any changes on the app? Is it saying adding child nodes again? Okay. So we'll just wait on that one, sir. So you can take your time. I'll just be here again. Okay. Okay, that's fine, sir.
88:00
Speaker 1
Okay, it looks like the bar is moving a lot faster now. Uh, but uh, only one is blinking, but the bar is almost complete. It's all the way to the end now.
89:00
Speaker 2
OK, and then, but we still have 1 child node so that's blinking. OK. Hmm, OK.
89:00
Speaker 1
Oh, one of them just turned green. Yes. Yeah, one of them is green. Yeah. Yes. Okay. Um, there's still solid red. Oh, yeah. One of them is blinking red now. Okay, so we're gonna wait for a moment. Let's wait for a moment.
90:00
Speaker 2
Okay, that's good. And then, but we still have, sir, the adding child node. Okay. At least we see changes now. Okay. And then, one, one would be another child node should be should start blinking red, sir. Okay. Okay. So, at least we're, we, are already, sir, on the process. So, we'll just wait for them for a few more minutes.
91:00
Speaker 1
All of them, to turn green. Okay. Okay. Sounds good. Yes, one child on the solid green. [silence]
92:00
Speaker 2
Correct. Yes. At least, at least, we have we have one child node that is sold green now. Okay.
92:00
Speaker 1
Do you want me to turn off the laptop? We don't need the laptop anymore. Or keep it on? Okay. Yeah, okay. Okay. Now we have two of them that are green. Yes.
94:00
Speaker 2
Let's just leave it as it is. Let's skip it on for now. I will just use the one as backup. So we'll just have to wait for a few more minutes. Okay, all right. But on the app it still saying adding child nodes.
94:00
Speaker 1
So now we gotta just wait uh- for the third one OK OK OK It's blinking red now, the last one [silence]
95:00
Speaker 2
Okay and any changes are on the app.
98:00
Speaker 1
Uh, no, it, it still says the same thing. Adding your child nodes. Maybe it's looking for another one. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Now it's switched. It says your network and this says one router and there's three child notes. Oh, it says next. Should I... [silence]
99:00
Speaker 2
Okay, so we'll just wait for a few more minutes here. Yeah, it will try to look for another one and then once it's done, you'll see a different page after that. So we'll just wait for them so they can establish a good connection. [silence] Okay, that's good. So you have I think you have an option now, sir, to click finish, right?
99:00
Speaker 1
I push next. I push next.
100:00
Speaker 2
Yes, next, and then another page that will show finish. Yes, select that one. Sir. OK, that's fine. So I think it's trying to load up the clicks is up. All right. So at least you, can you double check. Sir, if you still have internet connection before we move the child nodes.
100:00
Speaker 1
go to my settings yes i'm connected to my uh Wi-Fi Oh okay i'm gonna i'm gonna flag all three of them okay okay Do I need to plug all three of them back in or just plug one and wait for it to turn blue?
101:00
Speaker 2
All right. So, you can unplug sir the child nodes. So, you can unplug the three of them, and then place one child node, one at a time to your preferred location. So just just unplug them and then plug it plug them back into your preferred location. Well, you can unplug all three of them sir, and then once you place one node to your very first location, wait for that node to turn solid green. Once it's already
101:00
Speaker 1
Okay. Okay, I'm gonna do that right now. I'm gonna take the one it's a little
102:00
Speaker 2
So move the second child node. Once it's all green again, then the last node, so do it them one at a time. Okay. [ silence]
102:00
Speaker 1
Okay, the first one turned green, I'm going to go do the second one. The second one turned green, I'm gonna hook up the third one. [silence] Okay, the last one turned green. [silence] OK. OK. How do, I mean, hold on, let me go to the OK. OK. I'm going gonna go to the app. I can't find my app. Where's my app? Where's my app? OK. OK. on the app. Um OK, says four nodes. And it says, yes, they're all connected. Yes. Yes, they're all are connected to the router. Yes.
104:00
Speaker 2
And can you double check, sir, on the app if they're back as online. Usually the app is delayed in terms of getting the information back to the child nodes, but we’ll check. Okay. Okay, that's good. So they're back online now, sir, right? All right, that's good. So
112:00
Speaker 1
We're pretty much all done then right? No, that's it. Thank you very much for your.
113:00
Speaker 2
Just observe the connections here within 24 to 48 hours. Usually that's the timeframe where the child nodes will be will establish a good connection and propagate a proper signal to your devices. So just observe them for 24 to 48 hours And then if you notice anything, you can just give us a call back. I'll provide to you your case number via email, so you can use that case number for reference in case you have any additional concerns or questions, okay? Just to ensure that You're understanding What we just explained in regards to ensuring that the child nodes are back online, They are currently turning solid green, which is what we're aiming for. And to count as a connection we know they're back online. We would also verify it using the Linksys app. Unless if you have any unless if you have any additional concerns, there, will there be anything else?
113:00
Speaker 1
Help. Thank you appreciate it. You too. Thank you bye bye.
114:00
Speaker 2
okay, sir, right? if anything else, just give us a call. you have a good day, okay? you take care now. thank you, sir. bye bye.
114:00