Speaker 1
System and the routers have completely gone back after an outage to where they were. I don't see any of my prior networks that I had set up. When I, uh, when I looked at the Wi-Fi, all the, the, the two networks I had set up are gone. All I see now is a known network that says _develoop set up 492. It's as though they've gone back to factory mode. How can that happen? I mean, I've had these routers at least, you know, three or four years and, uh, the and I do think one thing may have happened. There was an outage with my internet service provider when all this started. And everything went [silence]
01:00
Speaker 2
[silence] [silence] All right. [silence] Uh-huh. Uh-huh. Uh-huh.
01:00
Speaker 1
Down for at least four hours or more. And I've never been able to get them back to where they were. So, right now, I'm stuck at the startup. So, what do I need to do to reset these routers? This is cable modem so that they work again. not the cable modem. I mean, I don't see any of the prior, you know, dual networks that were set up. They're gone. I don't see them at all. I don't you know, it says connected, but it's connected to _velofsetup492. [silence]
02:00
Speaker 2
I see. All right. Mm-hmm. I see. You're sir. All right. I do apologize. So here's the one. So your router should go back to default settings, correct? You don't have to see your network anymore. I hear it. And also, sir, if I may ask, what's the light status of your lynx's router right now? The one that is connected.
02:00
Speaker 1
What is the one that's, what do you mean the light status, whether it's blue or red? Is that what you asked me? Okay. When I left, it was blue. I'm come back here to look at it again, and now it is red. I've already called the cable company, Cox Cable, to have them refresh the modem. I that appears to be working fine. I waited into a good, you know, 30 uh 1001, 1002. I did that for all both devices to make sure they were unplugged, waited a good 30 seconds, replugged everything in, because I was having trouble cuz I wasn't getting any sort of uh, really slow service to no service. And uh, so that's where I am right now.
03:00
Speaker 2
Yes? uh-huh um huh uh huh nice is your uh uh uh modem? uh-huh uh-huh uh-huh I see. alright. so you just unplug it
03:00
Speaker 1
I did all that. I Closed the reset. I literally unplugged it. I just told you for 30 seconds. I mean 1001 all the way to 1030. I unplugged it. I waited longer than that and replugged it. So everything has gone back to reset. Before I reset them, I could see the two networks that were set up, the two Wi-Fi networks. Uh, but for some reason, I wasn't getting good throughput. So I said okay, let me start with the cable company and make sure I'm getting uh getting a signal into the house. As I said earlier, called Cox Cable. Cox Cable sent a refresher. They text me when the refresher was done. I unplugged the cable modem and uh waited uh for 30+ seconds or more. Replugged it in, let it reset, unplugged the router. Same thing. Waited 30 seconds.
04:00
Speaker 2
Did you press the reset button your links keyboard or not? Yes, my am. [silence]
04:00
Speaker 1
sir, but let it reset. And it first came on with a blue light. Now it's red. Hello, are you there? [silence] I can hear you. [silence] I was [silence] I was hearing something else in the background, that's why I asked you that. [silence] I started with there a long time ago. [silence] The reset button at the bottom is my first go to before I have to go through the trouble of unplugging power and [unclear] unplugging power back in. [silence] Did that already. [silence] Pushed the reset button. I've done that. I've already told you I told you this three times now. You're asking me the same questions again. I told you I did all of that.
05:00
Speaker 2
[silence] uh yes sir uh I'm listening can you hear me uh yeah so um I apologize, that's my colleague. All right. Um with regards to this once, sir, you mentioned that you just unslugged it and plugged it. How about pressing the reset button at the bottom? How long did you press that one?
05:00
Speaker 1
[silence] and I'm going to do all of that before I bother to call linksys because I'm not going to call you guys if I don't need to.
06:00
Speaker 2
Yes, that is correct, sir. All right, and before we proceed, sir, kindly provide the model number and the universal number of your experience router. Mm- huh.
06:00
Speaker 1
I thought I had that in my phone, but it's been so long. I may have not put it there, but I'm going to go get it now. Stand by, please. go over here to this router. Turn upside down. OK, here we go. All right, so. one second here, please. I forgot how small this one is. It's very small, so it's hard to see. I got to take a picture of it to actually see it. All right. All right, here we go. All right. Yeah, that's where the painting was. OK, here we go.
07:00
Speaker 2
Got it. Thank you so much for providing me with this information, sir. Please bear with me for a moment. All right, so thank you so much for providing me this serial number sir and upon checking here based on the records, with the serial number that you have, sir, this device was already out on for an event list August 18th of 2028.[silence]
08:00
Speaker 1
Okay, let's see, okay, thank you for the information. Let me just give you the $15. Let's try to get this thing reset. Yes ma'am, that's what I said. [KEEP_UNCERTAIN] Ma'am, ma'am, the $15. Okay, I know you gotta read this. The $15 is fine. I don't care about not getting it back. Let's let's get to the business. My name is Mark ó. Candy C.A.N.N.A.D.Y. Email is at as in apple.com. Last name, candy. I just gave it to you. C.A.N.N.
09:00
Speaker 2
Purchasing this servicer, you agree to a one time, non refundable technical support session lasting up to [REDACTED_PAYMENT_DIGITS] minutes. And if we are unable to resolve your issue or determine your product defective, no refund or replacement will be issued. And this paid service. All right, so you agree to this. Okay. So kindly provide your first and last name, sir, and also your email address. Let me create a quick record here and process the payment. All right. All right, how about your email? take a pen out their kind. Okay. Let me put a quick record here. please bear with me for a moment. Okay. So let's proceed with the payment here sir and I will close the recording here so that we could not capture any details that regards to your private information.
10:00
Speaker 1
I haven't I haven't given you my uh Yes, I am. You want my name again on the card. Mark A. Kennedy. Three seven two seven two five seven [REDACTED_PAYMENT_DIGITS][silence]
13:00
Speaker 2
All right. Uh, yes, sir. Um, that's why I paused the recording. So, we could not capture anything with regard to that. Okay. So, and just to confirm also, sir, um, are you calling from United States? All right. United States there you go. So, the uh, mileage has not yet been... So, let's proceed with the payment, sir. Um, kindly provide the first and last name showing on the card that you are, that you are using. Yes. Mark, Kennedy, all right, got it. And how about, the card number, please?
13:00
Speaker 1
[music playing] [REDACTED_PAYMENT_DIGITS], uh, the security code is one three zero five, one two zero seven nine, one five three, six, [REDACTED_PAYMENT_DIGITS]
14:00
Speaker 2
Got it. And how about the expiration date? All right. And the security code, please. Got it. All right. And how about the zip code? Got it. So, I'll process the payment here with this information that you provided to me. Please bear with me. [silence] All right. All right. All the thank you so much for this payment sir. And I will send you the receipt of this one. Also, one moment. Okay. All right. All right. So, thank you so much for this payment. Let's proceed with the troubleshooting now and I will continue the recording here for the quality control purposes of the call. All right. So, let's proceed with the pay the troubleshooting sir. [silence]
14:00
Speaker 1
Yes, ma'am. Okay, we just had that conversation. Ma'am, we just had that conversation. We can skip checking the devices, whether they're plugged in, whether they've been reset. I told you that three times. My answer is not going to change. Are you reading off a piece of paper or are you actually listening to what I'm saying to you? Because sometimes it doesn't make sense to ask questions just because they're on the paper. And I told you that three times what was going on with the router and with the modem. We three times I said that to you. So you already know that.
16:00
Speaker 2
And the light status of your linksys router now is solid red. Correct? And also, sir, have you tried to check if the cable is properly plugged in from your modem to your router? Nice. You can get it. Mm-hm. Yes, I understand, sir. But you just mentioned that you just unplugged it.
16:00
Speaker 1
Okay, listen to me. Listen to me now. I've already pressed that thing more than 5x. I've already told you the status. It's gone back to factory status, the _Void Setup 492. I've already told you that on four occasions now. I told you that I hit that reset button and I pressed the red button several times and I unplugged it, which is just like hitting the reset button. If I unplug it and wait for 30 [silence] you press that button.
17:00
Speaker 2
it and then plug it back in I just want to confirm that that the cable was properly plugged in not the adapter well with regard to that one the next step that you need to do kind of press the reset button five times of your um main router like press release press release for five times not too fast and not too slow just please [ silence ]
17:00
Speaker 1
Okay. Okay. Once I do that, once I do that five times, what is it- what is the next step after that?
18:00
Speaker 2
Right. So, um, you pressed reset button, um, press and hold the reset button earlier right? This time, you need to press it five times for us to set it up. N-not uhm, what I mean is, press it per second, like, one, two, three, four, five for five times. So that we can set up this one, then once we set up this node or this main node, we will change After that, we will wait for around two to three minutes. And let's check if the light status of that router will change to solid blue. And if it's solid blue, sir, we will connect your device into that default WiFi name of the router.
18:00
Speaker 1
[silence] Okay, I've pressed it five times. Ma. No, it is not blinking. I don't even think it's on. Not blinking at all. There is no light. I've crossed it five times. It doesn't look like it's on. It looks to me like it's off.
19:00
Speaker 2
and check if the internet is working and once we confirm the internet is working we will change your Wi-Fi name and password or we will customize your Wi-Fi name and password all right so toggle press the reset button five times not too fast and what's the light status sir? is it blinking? huh? all right so there's no light. [silence] can you check if the adapter is properly plug inserted at the bottom? maybe it got loose
19:00
Speaker 1
keyboards to the okay I am making sure everything is plugged inuted on [silence] I'm not seeing all of a sudden it was red now oh shuck god damn it
22:00
Speaker 2
Mm-hmm. Silent there's no light sera.
22:00
Speaker 1
Everything's plugged in over here. I'm going to pull this thing out. Plug it back in over there. Things all over there. things flawless in here flawless here Jesus Christ alright alright now for whatever reason and I'm not getting a light on this mother gimme a minute when I was getting all I okay now I'm going through this again hitting the modem five times are you still there lady? there is a light it is um but I'm going through the five the five resets again like you asked me one more time the wood's red now it's off.
23:00
Speaker 2
yes, sir, I'm still here so is there any light now? right, and can you tell me what's the light status sir
24:00
Speaker 1
Holding it down for a count of one second five times. excuse me. OK. The light status was red, but I let it go. Ugh, shit. It went off. The red light is not staying on. It's actually turning itself off now. OK. Light status is red, red now. Okay, it's red. Yes, it blinked, uh, glor. When I was resetting it a few times, one of those five times that I repressed it, but now it's gone red again. A solid red. Excuse me. [silence] Oh. Oh. Oh. [silence] Oh. Oh.
25:00
Speaker 2
All right, so it's sold at red. All right, conclusion. Um, what's that, um, that's for an appointment certificate or something. Okay, one moment here.
26:00
Speaker 1
Okay, I just told- I did it that five count, five times to the one second count, now you want me to press it again. Okay, I'm holding it down. First of all, the ergonomics on this thing is ridiculous. It's a bad design. Because you can't get your finger in there on there. No, I've got-
27:00
Speaker 2
It's still solid. Can you press and hold it harder, sir, until the light went off and release once there's a blue light showing? Yes, but this time you need to press it harder. Like you need to press and hold it until the light went off and release once the blue light is showing, or once there is a blue light showing. You can use any pen if you want if you have here or a pen
27:00
Speaker 1
. i'm trying to hold this thing down, which is hard to do. And look at it. Okay. Okay, look. The light was blue, now it's yellow. Now it's green. And it keeps turning colors. The light is off now. I'm holding it still. Okay. Okay.
29:00
Speaker 2
All right. OK. Right. So press it, sir, until the light went off, sir. All right, release it. Um release it please oh OK so so we don't know.
29:00
Speaker 1
There's no like. am I waiting for something? for you to say something or what?
30:00
Speaker 2
Right after you release her, is there any light now or not? I'm yes, OK, guys. Once you press the reset button, I'm harder.
30:00
Speaker 1
I'll be so quick. [silence] When I press that button down on this router. [silence] It's red now. [silence] You tell me it should turn a different color. I told you it doesn't change, but it says red. It doesn't reset itself.
31:00
Speaker 2
the light will went off and then after that there should be a blue light showing and a fading blue will be the next light status but still there is no light on that broader that you have? sir yes sir
31:00
Speaker 1
I'm holding this thing down, the reset button. The light goes off. And when I let it go, it's still off. Then it pops back on red. Now, and that's what it's been doing. It's been staying red the whole time. I have had this router for a while now, like you said, at least three years and when it's working, the color is blue, I believe. Right? Well, if it's not, if the router is not blue or green and it stays red, what does that mean?
32:00
Speaker 2
uh-huh. yes it should be solid blue or solid green. it means that there is no interference which is green. [silence] and this color. it means that inter
32:00
Speaker 1
Okay, so, the fact that it's saying red, what do you do next? Okay. Wh-what is your name? Huh? What is your name again? You're Mrs. Turner? Okay. Mrs. Turner, all due respect, we just went through something, that I told you I was able to get it to turn red, and it- and it had been turning red the whole time. I just didn't get this route, I've had it a long time. But it seems as though, no matter what I tell you, it's almost as though you don't believe me. I mean, something I'm doing that's turning it red here. [silence] I can't understand what's gonna- I can't understand what's gonna happen when we test these. So, I appreciate your help, but let's make sure that I definitely do what you wanna tell me to do, whether you want to do that or not. I really think [stuttering] we need to get back to it, because even though that was the color, here it's not red. I'm just hoping [printing noise]
33:00
Speaker 2
internet connection and it's not yet set up. All right, so we need to set it up, that's why we do the five press, but it doesn't work. Um do you have any laptop, sir, or any device that we can use to access your router settings? Um this is Charm, sir. um this is Charm. Yes, sir.
33:00
Speaker 1
I guided you and you made me go through this entire exercise and we're right back where we were when we started. And I told you what I did. The only thing I did different was press it five times. But I had told you I had pressed it several times, probably more than five times before I got on the phone with you and said, it's not working. It just stays red. And all the next device just stays red. It's almost like you don't believe me when I tell you it's red. You want me to do that anyway. It has not been working. So I'm not telling you something that's not true. That's why I would say, let's just go right to the setup. Let's see if we can get this thing up. I know you've got things to do and so do I. I only got an hour with you at the most for $15. I'd rather get to the setup piece. Okay, I'm going to stop, get off my soapbox. What do we do next? I'm in front of the laptop. Mr. Chapman? Sure. Okay. I'm going going to try to get it. I'm going to do that right now. Okay. All right. Let's see here. Okay. Okay, we're now connected to to the router. I mean to the default router setup.
34:00
Speaker 2
so you're in front of the laptop. Kindly connect your laptop si to the default Wi-Fi name of that linksis router which is the underscore velop [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] all right so you're already connected kindly
35:00
Speaker 1
The browser is open i'm on the link site. [silence] I'm at the home page of www.linksys.com. [silence] Go ahead. [silence] Okay that's the admin one right? [silence] I just typed that in.
36:00
Speaker 2
all right sorry on what page did you Access sir I'm not that one sir can you type in on the Address Bar 192.168.1.1 Yes sir
36:00
Speaker 1
And it did not go to it for whatever reasons. All right. Okay. Here we go. We're there. 192.168.1.1-admin is what's at the top of the page. And excuse me? What it's saying here in the in the URL is router.network.com/ip/119-168-1-1. Is that the correct URL?
37:00
Speaker 2
what can you see on the page? yes and we press a one like an admin um is it asking for a router password that one that one not dash sir it's a prayer use.
37:00
Speaker 1
I'm going to do this again because I didn't think that was correct. 192.161.90.1. We're at the linksys page. Linksys Why am I getting a warning when I try to access my router settings in this browser? That's what it says at the top of the page. Is there a continue? What I see is There's a continue at the bottom. Okay. It says this connection is not private.
38:00
Speaker 2
Alright and can you see there continue? Yes click that one please.
38:00
Speaker 1
Probably my Mac doing that. Go ahead. Yeah, there's show details. I'm there. Then there is access development side and. [silence] Yes. Is that it? [silence] I'm clicking sign in.
39:00
Speaker 2
All right. Can you um not where's... I can't find it. We will bypass that one. Um can you see there adv or show details? Um all right. Click that one please. Then visit this website. Yes. And that's it's asking for a password. Cray. All right. I think we should type in admin all lowercase. Yes.
39:00
Speaker 1
All right. OK, go ahead. I'm at the uh where it says smart Wi-Fi tools to the left that it has seven boxes to the right. Um. Um. Can I see a CAYTLA which is connected to another CAYTLJ from the north of its location? This will help us to [silence] do a path trace in between or locate any wireless threat. Can you search the word controller in throne to see the connected. Um, you need to enable that first number one. You need to enter a system security password, find it from the controller to be connected. Um there's a de here applying the wireless device. Um, do you allow it? [silence] Can we see the figure and find the IP address from that? [silence]
40:00
Speaker 2
Yes, please. All right, what can you see on the page now? All right, how about uh on the bottom, sir? Can you see a word on the bottom? Bottom screen. Um, Um Well, sir, let's wait.
40:00
Speaker 1
Word? Is that what you said? I don't know what you mean by that, C A, the letter C, the letter A, then the word. I don't, I don't see anything at the bottom of this at all, except for, you know, like, in the really small print, for user agreement, license and links, its corporate address or company name. Okay. I don't see any CA. What I see to the left is smart Wi-Fi tools, then there's a list that says device list, guest access, parental controls, preview speed check. Then it has router settings, connectivity, troubleshooting, Wi-Fi settings, security. Then to the right, there are seven white boxes. The first white box says network status, which says, I'm connected to a secured Wi-Fi network, Netrgear68.
41:00
Speaker 2
yes yes a c-a word yes mm-hmm I see so there's no c-a on that line. hmm
41:00
Speaker 1
connected from this device to the router to the internet. you one to the right that you okay now what yeah you can see you you're you're following uh some sort of checkoff list or paper yeah I can see it now that's what you and I did it I clicked it yes
42:00
Speaker 2
I see. Ah, I see. Right, sir. So can you just click connectivity? Did you... Did you... Did you... Did you... Can you see there the CA router setup on the tab? Yeah. Yes. Can you kindly click that one? And is it asking for you to create an SSID and a password? Kindly create that's for your network name, sir, and for your Wi-Fi password.
42:00
Speaker 1
Yes ma'am. Hold on a second please. I I'm I'm gonna, stand by please. Linksys, Hold on a second please. I I'm I'm gonna, I guess the reason why I'm rushing you is I only have an hour with you. I don't want to use that entire hour. I want to make sure we get this done. If we keep going this slow, I may not get it done. Okay, so S SSID one to 32 characters. That's that's what a login name, username? Is that what that you want me to put in there? For it? The Why sign it. Okay, okay. All right. Okay, hold on a second. Okay.
43:00
Speaker 2
Yeah, you can use the old one or you can just customize. Am I sure that's your Wi-Fi name, sir, if you want to customize your Wi-Fi name? Yes.
43:00
Speaker 1
i put it in there I have to create a password for this too uh-huh okay uh one second please
44:00
Speaker 2
yes sorry you need to create for your Wi-Fi password and make sure you write it down or take a picture of that.
44:00
Speaker 1
[barking] Excuse me. [barking] Okay.
45:00
Speaker 2
All right. So you already created it. Did you write down the password yet?
45:00
Speaker 1
Yes, I did. there's a setup mode. You want me to click it? It says applying changes, the router is applying changes, click OK. [silence] I click click to spend cycle it says waiting and it says router not found. You are not connected to your router. Uh, then it has one, two, three things and it has click retry. Okay,
46:00
Speaker 2
All right. Can you see the setup node or what can you see on the page? Yes. Click that one, please. All right. Okay. And can you check the note status of your router? Is it now responding or not? All right. Now we go back to the Wi-Fi settings of your laptop and find the network name you created.
46:00
Speaker 1
Wait a minute. I thought you said we were creating a new network. Do I have to use my old network? It's not saying that. It says if you're using a wireless connection, check your computer or device is turned on. Make sure your device is not too far from the router. If connected with a cable, do this. If a wireless connection setting, wireless network name or password have recently changed, reconnect the device using the new settings. So, it's asking me to uh-top to either get closer to the computer. The the router is just maybe, you know, 20 ft away from me. In my office, I'm sitting at my kitchen table. So, Um, I don't know whether it's the question of proximity or if it's the third
47:00
Speaker 2
Have you already created your network? It's asking for the SSID. [noise very loud genuine.
47:00
Speaker 1
third thing if you're using a wireless connection settings wireless network name or password have recently changed reconnected the device using the new settings and it has uh hmm no I'm not connected directly to the router I'm connected wirelessly Okay? Okay I'm trying to get out of this thing it won't allow me to get out of this loop it doesn't give me an opportunity to use, there's no back arrow, it's either retry and every time it tries to retry it comes back here to this box again. How do I get rid of the router not found box? I only have one button which is retry.
48:00
Speaker 2
yes sir. this laptop sir is it connected wirelessly or wire directly to the router? yes so go back to the settings sir the find the network name you created earlier. um the ssid thing you create uh the wifi name right?
48:00
Speaker 1
How do I get out of this? How do I back up? I'm going to the setting. I'm going to the setting on my laptop. You want me to go to WiFi?Wait a minute.
49:00
Speaker 2
You just minimize that tab, sir, and go to the settings on your laptop, just minimize that. Yes. And find the one that you created, sir. The essence ID you created.
49:00
Speaker 1
Okay, it's now connected to, yes, I went in and said it, it's connected now. I'm now at a screen that says connectivity. Stand by. It looks like a green light, not really blue, I think it's green. Mm-hmm.
50:00
Speaker 1
Which page would you like me to go to? Okay, so you want me to close the connectivity window? And I'm now I'm back to the start page at 192.168. That's where I am now. No, no, no. I'm back to the page that says smart Wi-Fi tools and router settings. Okay. There's... Okay. Company honored. Oh, okay. Listen, let me tell you where I let me tell you where I am so you know. Sorry I was looking at the address you sent. All right screw write that here it goes. There it is. Oh, yeah, oh yeah. Okay, let me go. No need.
51:00
Speaker 2
the page earlier the blue page the link says smart Wi-Fi page yes go to the Wi-Fi settings I see all right is it asking for a password I see so yeah go kindly click Wi-Fi settings or go to the Wi-Fi settings all right you can see there the 2.4 and 5 right
51:00
Speaker 1
left on this box, there's router settings. Underneath router settings, there's connectivity, troubleshooting, Wi-Fi settings and security. You want me to click on the Wi-Fi settings here? Because it's okay because there's two sets of Wi-Fi settings. Go ahead. I'm here. That is correct. Okay. So there are actually three. There's 2.4 gigahertz. There's uh band. There's 5 gigahertz uh I mean one band and there's 5 gigahertz two band. There's three of them here. So.
52:00
Speaker 2
Yes, yes ser. All right. And you see there the 2.4 and the 5 gigahertz network, correct? Okay so yes you can separate that network sir and then just add 2.4 under the 2.4 network so that you will have two networks. All right. So yeah you can just use
52:00
Speaker 1
Okay. Uh, the larger band is the five gigahertz band, is that correct? That's the faster band, right? Okay. I will leave that one where it is, but I will create a second one. Uh, before I ask you that question, uh, MistARN, there are three bands here, am I allowed to have up to three bands? [silence] Okay, here, here's what I'm gonna do starting at the top. There's 2.4. I'm gonna change the name of that one, okay?
53:00
Speaker 2
the same wifi name under the two five gigahertz benders? Yes, yes, that is correct. Yes, sir, you're allowed since this router that you have is capable for the three bands. It's a tri band. All right.
53:00
Speaker 1
All right, let me change that name. And I've changed the name of the first one. And now I'm going to, I'm going to change the name of the third one that I hadn't used in the past, but I'm going to name that now. It will give me a third one. Give me one second. Thank you. Yes, yes. Yes, I'm here. Yes, I'm here. Do you hear me, please, then you can just continue, okay? Yeah, good. So, okay.Start with the first one. [silence]
54:00
Speaker 2
All right. And, yeah. All right.
54:00
Speaker 1
Seconds. One second. And then I got to write these down, so bear with me for a second. One second. Change this. Okay. Let's change this one. And I gotta write up down. Okay. Now I've got to write these passwords now. See? In a second. oh, man, do we take these things? Okay, fine. What's the first one? The third one here is [silence] I'm sorry, it's taking me a second to get this correct. Excuse me. [silence] I'm sorry, it's taking me a second to get this correct. Excuse me. [silence] [silence] How many S password [silence] three beats. Three beats. One three. Well take back here. Figures one. The why find name is. Okay. password. Oh actually that was already there. [silence] password is going to be here. Okay. I think I have them all listed now. Now the first S.S. ID name and password was what I needed to get into the admin section. Is that correct?
55:00
Speaker 2
no sir the first uh is it the 2.4 the first no sir that's the
62:00
Speaker 1
So, I'm, I'm, I'm asking you this question. I have the 24. gigahertz band. I've created a password, a wi-fi name and a password for the five gigahertz first band. I've created a wi-fi name and a password for the five gigahertz 2 band. I created a wi-fi name and a password. But before we started all of this, I created an SSID and a password. [silence] That SSID and password, is that for admin administration or what? Or is that a name of the network? What's my ad administration? [silence] Okay, I have to mm-hmm.
63:00
Speaker 2
your ID or your network ID and no sir it's not it's not the admin password your admin password is still admin and not that one the one that you created earlier before you separate the badent or the one
63:00
Speaker 1
or your SSID, the SSID is the same as the Wi-Fi name is what you're saying. Those are the pause. I have not created a me at this point, I have not created an admin password to get into the account, and I have not created a user. Huh? Okay. Uh. Now that I've done this, you want me to click apply or okay? Okay. And it's asking me do I want to continue? Everything appears to be correct. I'm going to say yes. Your router is applying the changes, and I'm going to click okay. It's waiting.
64:00
Speaker 2
When you created the SSID, is that's your network name? Before you separated that, the 2.4. Yes. Yes, sir. Yes, you did not. You did not, sir. Only a Wi-Fi name. Click apply. Yes. Yes, okay. Click that one.
64:00
Speaker 1
applying the changes, I guess. [silence] is still asking me to wait. okay, now it's done. You want me to click okay? [silence] Okay, took me back to the original screen. [silence]
65:00
Speaker 2
Okay. So let's wait and you've Okay. Mhm. Yes, click okay. Alright. And so to confirm, sir, that you've separated the 2.4 and the 5 GHz network, go to the Wi-Fi settings on your laptop, to the settings on your laptop, and see if you can find the network names.
65:00
Speaker 1
I'm looking on the list. It has me connected to the original one that I created. Now, it's starting to matriculate throughout the system. And now, I see one of the networks that I just created and I see, but I don't, I'm looking for the third network. Okay, now I see the third network. They're all there. Okay. Okay, so I can tell you the mesh network individual device that are plugged into the wall outside of where the rack is.
66:00
Speaker 2
all right, so it successfully created. And also, can you tell me what's the light status of your router right now? If it's still solid green, then you're good to go.
66:00
Speaker 1
They're still blinking red, so I'm going to plug it back in. It immediately turned blue when I plugged it back in. And now I'm going over to the router, the main router in the office. That main router is is green. Did you hear me? Okay, so it's green where the main router is. Um, I have the mesh where there's one in my one at my kitchen table. That one is blue. There should be another one upstairs. I'm going to go check that one.
67:00
Speaker 2
Yes, it's solid green. Just to confirm, sir, how many links is or how many nodes do you have?
67:00
Speaker 1
probably need to reset that one to hit the button or unplug and plug it. Go upstairs to check that now. Um, let's see, um, it's settings is. It's red. I'm gonna unplug it. I'm gonna plug it back in. It turned blue. It's staying blue. And I believe that's all. There's one on each level. Oh, wait, I got one more I need to check. I think, I think there's at least three of these things. um, one more around here somewhere. I think I'll check. Hmm. I thought I had a one, two. there were three of those things. one, okay. There's a problem. this one downstairs, it did not remain on. turned off again. I don't know why it shouldn't have. let me plug it back in. it's blue. I don't know whether it's going to stay blue. I'll sit here and look at it for a second. There is a reset button on the side of this one that's plugged into the wall here. let me make sure that's blue. I have a reset button. It's blinking. Grace, get down there on my knees. So the one that's plugged into the wall down here is blinking. Is it supposed to do that when you hit the reset button on it? Yeah, they all came as a set. So, it just turned red. It's not staying blue.
68:00
Speaker 2
I see. Right. And this, uh, router that you have right now, sir, do they have the same model with the one that we set up? Okay. So, um, for this, sir,
70:00
Speaker 1
You want me to plug them in closer to the one that I set up? H I'm not sure I can do that cause I think that's going to require that I have some additional plug space, but I'm not I'm gonna unplug one of them. Hold on a second. Let's see if I have uh some space to plug this in. All right. Ah. All right. Looks like I can plug one of them in.
71:00
Speaker 2
kindly gather all the two towers or the two nodes closer to the main one like the one that we set up like three to six feet away yes three to six feet away
71:00
Speaker 1
OK. These things are wide and put them on a strip with other stuff. It's not easy to do because they have to be have enough space to plug them in. OK, so I plugged one in that's near it. And it's blue. Right now, it's blue. OK. OK, it's still blue. It's in the same vicinity as the main router. The main router is green. And uh, do you want me to press the reset button on the node or just
72:00
Speaker 2
So let's wait for two to three minutes sir, until that device is done starting out.
72:00
Speaker 1
OK. I'm starting to blink now. It's turning on and off. While it's doing that, I'll go grab the other one. OK. Stairs again. But this one can't lead to. OK, get downstairs, plug it in. Alright, it's all good in the neighbors.
73:00
Speaker 2
Let's wait sir and see what's the light's status after.
73:00
Speaker 1
All right. Come down here and find a place to plug it in. This one down here is still blinking red. And looking for a spot to plug it in. Oh, come on. Pain in the butt. Yep, it's still ... All right, come on. I don't want to unplug that. That's going to turn off the router. Don't want to do that. What is... this one is going to... Okay, I know what that's going to. That's going to this light over here. I can unplug that. Plug that. See if I can plug this router in. Hold on a second. Okay, I have the second one plugged in. It is saying blue for the time being. This one, the first one we've plugged in that we've been waiting on is still blinking red. And all right. Man, you guys don't make the restart button easy, I tell you that. and you get down here on my knee and try to find something to push this with. I need a pen or pencil or something. and can't think right here. I don't believe you're doing the job. Ah, let me see if I can do it.
74:00
Speaker 2
Kinda press the reset button, sir, until the light went off, on that router, that's blinking red.
76:00
Speaker 1
How long do you want me to hold the button? okay, Dushan. The light goes off. okay, the light went off, letting it go. [silence]
77:00
Speaker 2
until the light went off. all right. Yes, please release how about the other notes there what's the light
77:00
Speaker 1
no, it is now red it's no longer What? So you want me to do the same thing to the other one. yeah Well right folks so we wouldn't
78:00
Speaker 2
Yes, please. Press the hold and press and hold the reset button, until the light went off.
78:00
Speaker 1
Okay. This is. All right. I don't think that other one actually went off. But right now it is. It's blinking blue. The one, the first one we started on. Now this one is kind of a light colored wrist, almost like pink. What does the blink, what does the blinking blue mean? [silence]
80:00
Speaker 2
All right. Let's wait for two to three minutes, sir, until it's done starting up. All right. And that's normal because we reset the device. It means it's ready for setup. Solid pink. It means it's still starting up, sir.
80:00
Speaker 1
Okay, now that one's pink. Yes. Go on, then. Okay, I'm back at my computer. Yep.
81:00
Speaker 2
Hey, they are both solid pink. All right, go back to the laptop sir or to your computer. All right, and you're on the Linksys, you're still on the Linksys smart Wi-Fi tools, correct? All right, so kindly go back to connectivity or go click the connectivity. Beep
81:00
Speaker 1
OK. The connectivity page is up. I'm there. I see the add wireless child node. I clicked it. Do you want me to hit apply? OK. When I click apply, nothing really happens.
82:00
Speaker 2
All right, go back to either... can you see, there's adding child node or adding wireless child node. Yes, click that one, please. yes, please. all right, let's wait kindly go
82:00
Speaker 1
You wanna hit, oh, wait a minute. Hold on, this tour. After I hit apply, do I have to click OK? All right. Okay, here I go. Blinking red. They're both blinking red. They're no longer... [silence]
83:00
Speaker 2
Let's go to the router. Oh, or yes. Yes. About going back to the router. Sir. It wasn't yet, sir. So, going back to the router and see if the lights of the two nodes are blinking. Alright, so it means that they are now communicating to the parent node or to the main node. So, let's give it about three to five minutes until it's done connecting and the light status should change to solid green just like the main node.
83:00
Speaker 1
Okay. [silence] You may know the steel green. Now, once I unplug these and put them back in their remote locations, they're going to remain green, right? Once they turn. [silence] I'm waiting. They're still blinking red. I haven't moved anything yet. Now, [silence] my question for you now, my username
84:00
Speaker 2
Yes, yes sir. All right. So, once it's successfully connected, sir, yes, you may relocate it to the location you want to locate it and then wait for about two to three minutes until the – until it's done starting up on the location where it's located and the light status should change to solid green, and remain solid green after.
84:00
Speaker 1
and password to get into admin on the system. We have not done that yet, or have we? I don't think so. No, I didn't say that. I'm saying we didn't do it, not change it. We haven't done it, right? Okay. All right. Oh lord have mercy. Still waiting here. Need a pain in the butt. Oh, man. Oh, man. All right. patience, patience. Must have patience. They're still blanking for time being.
85:00
Speaker 2
No, sir. We did not change anything with regards to your admin. We did not do anything. [silence]
85:00
Speaker 1
Okay, so back to the laptop. And, uh, put the, uh, Back in here. Okay, one of them has turned blue. The second one, okay, they both turn blue now. I have to wait for them to turn green,
86:00
Speaker 1
I'm saying they are solid blue now, but do you think they're gonna change? Uh either one of those is fine. Well, right now, they're they're staying blue. They're not blinking. They're just a solid blue. Okay, here we go. [silence]
87:00
Speaker 2
[silence] and there will be a recovery. Yes sir. That's why we need to wait for a minute or two just to confirm it will stay solid blue. [silence] The light status should be solid green or solid blue. Yes. Yes sir. [silence] All right. So since there is still solid blue, sir, go back to the uh to your laptop [silence] and then you will see there done. Adding child mode.
87:00
Speaker 1
I haven't got here yet. I'm almost at a computer. Okay, let me okay, you want me to hit add top add wireless personally. It says done adding child nodes for wired, but not wireless. Wireless child nodes does not have a done adding child nodes. So I'm going to click add wireless Chow nodes. I clicked it.
88:00
Speaker 2
[silence]Node, can you see the done adding child node? [silence] Just simply click that one, sir. Done adding child node, even though if it's in the world. [silence]No need, sir. Just click done. [silence]
88:00
Speaker 1
I'm going to click okay. We're out of there. I kind of Okay, before I close this page, I ask you again about my, uh, I have in my notes a user account name, and I have a admin password. Will those still remain the same? [silence] Okay, so you're saying, because a few years ago, I had a user account name, which was an email address,
89:00
Speaker 2
Yes. Click OK and you're good to go. You can close that page and then you may relocate the child node. [silence] Right, so if you want to access this page again Sir, it will ask you for a router password only and you can just use admin, cause we did not change that one.
89:00
Speaker 1
Okay, so I had an IP address and I had an admin password. You're telling me those no longer apply. Is that what you're telling me? Okay, let me take them out of my notes since they no longer are the case. I'm gonna get rid of it. So the only thing I have now is the...SS... No, I have... Okay. Okay, I think maybe we're misunderstanding each other. Okay, so I'm just gonna make sure we're clear. It's okay. Uh... If I want to get back if I want to get back into this uh, admin page where I am, huh, I'm gonna close it out, right? Okay, so I'm I'm gonna close this page. Oh, oh,
90:00
Speaker 2
Yes, it no longer applied. The password only. All right, sir, so here's the thing. Mhm, yes. Yes, that's Correct, Yes, Sir. That one. That one.
90:00
Speaker 1
I'm putting notes on this thing now in case I have a problem again. Now after I do that, I'm typing it into my computer now just to kind of let you know what I'm doing. 192... okay, I'm just tabbing that over. 1.1, and I'm going to press enter. It brought me to the links that page. Then, once I get to the links that page, I hit continue, right? I'm just putting these notes down in my phone. So, in case I have a problem again, I can... I've been well trained by you, Ms. Charm. I want to make sure that everything works. There's a problem. Hopefully, there'll be no problem. I click continue. And once I click continue, it goes into [silence]
92:00
Speaker 2
yes Hello sir. Yes. I apologize. [silence]
93:00
Speaker 1
I had a third network, what happened to that? Go to connectivity, I'm clicking on that, to try to make sure that third one is there. But asking me to wait while it checks and I don't, where do I go to see that those net where I've have the network setup again where do I go to see that? Wi-Fi setting? Okay. Okay. I had three, now there's only two. What happened to the third one? Uh No. No, there's tabs at the top. But it didn't uh
94:00
Speaker 2
I want you to send the money. okay go to Wi-Fi settings. alright so can you see the show more
94:00
Speaker 1
It doesn't. It doesn't say show more. It doesn't show the third network like it did before. So I don't have a third Wi-Fi network? Is that what you're telling me? So if I go back to my um system settings and I go back to I I still see it here under other networks. So if I click on other networks, this should work, right? I'm going to go ahead and click on other networks and then go to
95:00
Speaker 2
The third Wi-Fi networks, sir, is the same with the 5 gigahertz. it's just that they are just divided in two. and since we added a child node, that's why you only see only two networks. But they are still the same under the 5 gigahertz band.
95:00
Speaker 1
access code, it's asking, it's asking me. It's asking for a password, which is. hold on one second. Let's see whether this actually works. I'm clicking OK. when I try to click into the third network, it says, router not found. You're not connected to your router. What happened? Even on my on my settings, it says I am connected to that Wi-Fi. [silence] I'm going back to the other page. It gave me an error for a minute, and I'm looking on my Mac here. It says that it is, okay, I can see it now. Maybe just since I never connected into it before, it was uh okay, it looks like it's working. Now let me just go to another tab just to make sure. Um let's see here. Let's go here. Yeah, it's working. Um let me go back to where I was to links to Linksys Smart Wi-Fi and that seems to be working too. Um so just in the Wi-Fi settings on the admin page, it uh [silence]
96:00
Speaker 2
Yes. Yes, just admin.
98:00
Speaker 1
This tells me that I can reset this password. Can I reset this if I want to? [silence] So this is only going to [silence] this is only going to do it for [silence] Okay. Come on man. [silence] Or I can just leave it as admin, right? [silence] But that's the default. [silence] No one else can get to that okay if someone else put in that IP address, [silence] will they know that the default is admin and they'd be able to get to my router? [silence] Okay. Uh, [silence]
99:00
Speaker 2
And yes, you can reset one and then create that. err for customize your password, sir, if you want. for the admin password only. Yes. If they are connected to your Wi-Fi, sir, if they are not connected then they cannot access it.
99:00
Speaker 1
Hold on one second. Enter the username for this account to finish saving your password and allow Safari to autofill. Um, I don't want Safari to autofill this. Why does it keep doing this? Uh, Ah, I see now. It's trying to, uh, for it exist. Not now, um, Enter recovery key, a five-digit key. Enter the recovery key from any of your nodes to unlock the admin reset.
100:00
Speaker 2
The recovery case there, you can find it on the main page of the photo site. the modem you should use that recovery key yes
100:00
Speaker 1
OK, these should be, when I plug them back in, they should just automatically stay green. I'm going to walk in there now and grab one out real quick and plug it in. Uh and I think I'm almost out of my hour, so I need to do this quickly. Hold on one second. Okay. Excuse me. I'm unplugging it. This one. Wow. This other one went back red. What happened? The main node is green, but that cow node the first one we worked with went back red again for some reason. It was blue, but I'm unplugging them both out of my office. I'll put
102:00
Speaker 2
Which one, sir? Is it the main node or the child node?
102:00
Speaker 1
Put them. Back where they were. Replace this one back here. Plug it in. When I plug it in, it's blue. And apparently it looks like it's staying blue. And Okay, let me uh plug in this other one up here. Jesus Should be in better shape, I guess. I plugged it back in, it's blue, but you said we gotta wait a couple of minutes. Headed it back downstairs.
103:00
Speaker 2
You need to wait for about 2 to 3 minutes, sir, cause it will... starting up, still starting up since you just plugged it back in. Yes, sir. Give it about two to three minutes.
103:00
Speaker 1
Lord have mercy getting a strong signal here I'm connected to that third network beautiful and uh I'm connected on this phone I can go to settings hit settings hmm okay okay beautiful they are all here and I am all connected I could not be happier now I just have other problems I need to resolve for today but this ain't gonna be one of them uh thanks to Miss charm [silence] You tell me when you think it's been enough time, Mr. Charles. It's not blinking. It's a solid blue. I think it looks like it's, it looks like it's, you said blue or green is fine, right? It's a solid blue. The main tower is green. So I think we, we're operational again. I've already dealt with cocks. Uh, they did a flush of the system. The main tower is still green. [silence]
105:00
Speaker 2
All right, so yes, Candy Checkster. Is the light still blinking? All right. Yes, yes, sir. Great. All right. All right. So it means that you are good to go and you have a Wi-Fi connection already. [silence]
106:00
Speaker 1
very much, Ms. Charm. I appreciate your help and have a wonderful Friday. Thank you for your help. Bye for now. Bye-bye. Thank you.
107:00
Speaker 2
you can um you can enjoy your Wi-Fi now you're welcome sir you're welcome sir and have a good one also bye for now [silence]
107:00