Speaker 1
this is Evan Pat and I'm calling in reference to into links this ticket LTS 00-132 804. [silence]
00:00
Speaker 2
Welcome to Linksys Support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available. Please have your device's serial number and contact information ready if unavailable. Kindly call back later. For out of warranty product, paid support option may be available depending on the issue. [silence] hi, thank you for calling links's technical support. My name is Dilek. How can I help you today? uh-huh. Yes, sir. Uh, found here. Uh, uh right uh uh yes sir uh what seems to be the problem? uh uh
00:00
Speaker 1
parameters and it keeps looping out. I'm not able to do it. because I didn't know what else to do. There were no instructions on how to just add one child node. It was only for the entire network. So, I started all over again. Yes. And [silence]
02:00
Speaker 2
I see. I know, I know, Sir, you just reset the, I mean, the whole network, when the only problem is the one child node? the Hmm. I see. So, you, you could have done, Sir, like, just resetting the problematic child node and adding it to the network again. But anyway. So, you have followed the steps, like, the five press method. And then, when you, when you did the. Okay.
02:00
Speaker 1
All three nodes are showing red, solid red right now. It's a red. No, I can. Yes. That's correct. So what gives? It's for one day, and it's still the same day. Okay, that's what I was told.
03:00
Speaker 2
reset again on the network what's the light indicator showing is it a red or a pinkish red it's a red have you done the five press method again well you can try that one sir but just to set your expectations really turns out that you had um availed the paid connect service earlier but just to set expectations your expectations sir the paid connect is for one-time support only so it was earlier now it's not one day sir pears um programing and
03:00
Speaker 1
I was told it was one day I don't care if you want to charge me another 15 bucks charge me another 15 bucks. I just want this fixed okay. I just did the five-step press the button. I'm now getting flashing yellow, orange light on the mood on the parent node. What should I do for the child modes? Okay. I was only eight. So go ahead. Okay, great. Thank you.
04:00
Speaker 2
One, one session, sir. Only one session, not one day. Okay. Uh-huh. You just have to wait, sir, because since you, because since all of the nodes are in the setup mode, um, you'll probably be able to get solid blue light on the three nodes at the same time, but it would probably, yeah, but it would probably take some time, considering that you're configuring three nodes at the same time. So you just have to give it some time. Um, I can stay with you on the line and wait for the outcome.
04:00
Speaker 1
Okay, the parent's node is solid blue now, and one of the child nodes is flashing red. The other one is still solid red. This is the same problem I had when I started over. So I expect-- Oh, wait a minute. Actually, both both of them are flashing red now. That's good. I wasn't able to get that to happen before. Okay. Yep. Okay. All right. I'll wait. Yep, okay. Great. [silence]
05:00
Speaker 2
on the blue light mm-mmm okay yeah cuz actually actually okay oh that's good so you just have to wait sir at least five minutes okay
05:00
Speaker 1
Okay. Yes. Well, one of the nodes turned solid blue, and then it turned back to solid red. The other node is still flashing red. Okay. Oh, yep. It just went back to, well, no, it's kind of purple now. Um, the other one's still flashing red. So I think everything's, okay, now it's out, the the the first child node is solid blue.
07:00
Speaker 2
Any progress? [silence] Yeah, that' that's actually a normally pattern, sir. So, eventually it will go back to a solid blue
07:00
Speaker 1
<start_of_audio>
08:00
Speaker 2
I see. All right. So just give it more time. Those words.
08:00
Speaker 1
So all three of them are blues, solid blue and have been for about a minute. So what do I do next? Okay. Okay. Okay.
11:00
Speaker 2
Uh-huh. Uh-huh. Yes sir. Um, that means they're already connected to each other. You can now proceed and relocating each other, I mean, each of the nodes. So, um, just to, I mean, um, just to provide you some insights, um, I would suggest relocating it one at a time. So you can unplug both of the child node at the same time and then relocate one node first, wait for it to go online before you relocate the other one. And then just ensure just ensure that it's within 30 to 50 ft away from each other and ensure that it's placed on an open area without any, um, electronic devices or appliances nearby because it may cost, um, [silence]
11:00
Speaker 1
Okay, all right. Perfect. and then once i've done that, okay, and then i can go back into the app and set it back up as my old network name? Okay, okay. All right, good. Uh, okay, i've relocated one node, it's solid purple. though it should be a few minutes and it should connect.
12:00
Speaker 2
interruption with the communication between the parent and the child nodes and that's it. Um yes, sir. You can um see you can manage the Wi-Fi and set up the Wi-Fi name previously when you you know the the previous name you have it yeah One no the read read he'd turned solid blue light sir. hello sir [silence] Today, today [silence] The blue light will be continuous and will be red, if there's an error, dimming blue light, if it's connected wirelessly, [silence] This long [silence] continuously [silence] 13 [silence] No blinks [silence] Uh, blue [silence] Blinking [silence] means, uh [silence] one Bluetooth Wi-Fi [silence]
12:00
Speaker 1
the the child note it's flashing red yes the first one I relocated it hasn't hasn't won't onto the solid blue yet okay
14:00
Speaker 2
The first one you relocated. that's fine, sir. Uh, usually would take a two to three minutes considering that you moved it far from the parent node.
14:00
Speaker 1
Is back to purple now. That one's solid blue. Let me go set up this second child node and we should be all good to go. Okay. It's hard to see. Start. Yep, yeah, it's purple. Yeah. Yeah, the third node. So, okay, excellent. I can, I go ahead and try to set the the Wi-Fi back up while I'm waiting for the third node? Do I have to wait for that third node to connect? [silence]
15:00
Speaker 2
You mean the other nodes, sir. I see, right. Just give it 1011.
17:00
Speaker 1
Yes, yes. I go ahead and can I go ahead and set the wife up while I'm waiting for the third level to connect or would have to be connected before I can I
18:00
Speaker 2
Hello, sir. Can you hear me? [silence] Uh, what do you mean earlier, sir? [silence] Transcribe this audio from the right channel.
18:00
Speaker 1
excellent. okay. great.
19:00
Speaker 2
Um, not really necessarily that it should all be connected to each other because they're already connected. You're just waiting for the child network to go back online. So, you can work on setting up your Wi-Fi actually. Sorry yes. I already there though. Is that what you said? Already calling? Oh, oh, well. Oh, um,
19:00
Speaker 1
Okay, it's asking me to reset my node, and this is the problem I was running into before it kept, [silence] I would reset the node and then it just would start over. [silence] So, should I just answer to [silence] or that I've already done that? [silence] Okay. Okay. Okay. [silence] Okay. [silence] Detect next. Okay, this one's connected. [silence] X once. All right, it says it's connected, that's good. Oh, now it's asking me [silence] Next. [silence] Now it's asking me to go through the same thing again, to [silence] [silence] To use the same Wi-Fi settings as I used before, which I just answered. So, yeah, this will be about the fifth time. I've confirmed it, but we'll confirm it one more time. But all three nodes are on now. Yeah. It's asking me to restart the node, again. It's connected. It's not connected to the linque Wi-Fi because the linque Wi-Fi, or well, yeah, it was, hey.
20:00
Speaker 2
Mm-Hm. Yes. You can confirm that? I can you give me the model number? Uh... bottom. Okay. That's good. Um why don't we just I'm looking to find uh uh how many Linked devices do you have? Um and I mind speaking with uh uh uh could you uh Can you could you ensure sir that your device or your the phone that you're using right now is connected to the Links Wi-Fi. Um That's why sir uh you need to be connected to the Wi-Fi.
21:00
Speaker 1
My phone is connected to develop set up C to A. The links is, but I keep, it, it keeps going over and over, I'm, I'm stuck in a do loop here. Okay.
22:00
Speaker 2
Okay. Uh huh. That's it. I see. Yeah, um, actually for your model, sir, I just realized your engine model for the Linksys model is the WHW03. Well, technically, um, the access to the Linksys app was removed for this specific model. So, what I can suggest is to access the web user interface instead of the Linksys app. Mm-hmm. Okay. Um, you can go to the web user interface through browser.
22:00
Speaker 1
Okay. Okay, just a second. Let me give me just a moment to get in front of my computer. Okay. All right. does my computer also need to be connected to the um the Linksys node?
23:00
Speaker 2
just open a browser and then type in on the address bar. HTTP... Oh, okay, alright. Okay. Hmm. Sure, no problem. Going, going... Alright, so just... I just a couple of the... You're not at home, so call with the device. Velop setup. Yes, sir, you should I mean it should be connected cuz it won't be able to identify or be able to access the web user interface, if it's not connected. Yes, if you have a support or old router. the name, the manufacturer, if you might. [silence]
23:00
Speaker 1
Okay. It's trying to connect by PC. Um, okay, it didn't like what I typed in for the password. U F L Z 8 H U D U. I double-checked it. Try it again. U F L Z 8 H U D U. Let's try it again. picture of it, [silence] Oh, okay. I'm getting an error, it says it can't connect to this network. Yep. Yep. Printer Setup C2A. I'm typing in the r uh, I mean I'm, [silence] Transcribe this audio from the left channel. Output only the spoken words, no labels or timestamps. If there is silence or no speech, output only: [silence]
27:00
Speaker 2
All right. So, ma'am, I was able to send an email, by the way. By the way, hold on. Need to double check. Like, if that's really what it's, um, let me see. Something, um, let me send it to both of you, okay? Hold on. Let me just update. And it has the just this record, just this recommend wrong can't can't connect to this network. Okay. Um, but you're trying to connect to the develop setup, right? Can you check the can you check the parent node if that's the default Wi-Fi name?
28:00
Speaker 1
I just took a picture of the parent note and it's the that is the network name and I'm typing in the password that's on the bottom of the parent node and it says I can't connect to the network. Oh, wait a minute. No, no, hang on. No, no, I just got to connect. I, I guess it took three times. I'm now connected and it says secured. So, I'm now connected. Okay. Weird. Okay. Um, okay, so, yeah. Give me the http:// yes. Okay. Okay. Yes. [silence] Yes.
29:00
Speaker 2
I was able to send it also email. I'm not sure if you guys will be able to receive it. Uh huh. Um, Okay. Okay. Okay. All right. Sir. Okay. So, yes. All right, can you try to turn off your Wi-Fi? Okay? So you will be connected to your network. Oh, Okay. All right then. Uh, all right, okay. That's good. Got it. Uh huh. Have a nice day. Thank you. Have a nice day for now. Alright, so you have already opened the browser? Alright, so on the address bar, you type in http:///myrouter.
29:00
Speaker 1
Okay. Okay. And then hit enter. Okay. And it's setting access, Ve loped. Your password. Oh. Okay. Okay. All right. That seems to be working. Don't save the password. Okay. I'm connected. I am. Correct. Yes. Yeah, I see it. Okay. Okay, so wireless, so, okay, and I need to do it for all bands. No, but it's, that's the, the dashboard comes up with a two point four gigahertz band, a five gigahertz one band and a five gigahertz two band.
30:00
Speaker 2
your network so, um, in order for you to change your Wi-Fi name and password, you just have to go to the, um, Wi-Fi settings. That's under router settings. On the left side, you can see those options that's under router settings and then go to Wi-Fi settings. And under wireless, you can see there your Wi-Fi name and your Wi-Fi password. You just have to, uh, click on it and change it. Uh, just the one connected hardwire to your modem. Yeah. Um, for all bands, or, uh, did you previously separate that your bandwidth? Yeah, sir. So, if you did not [silence]
31:00
Speaker 2
You know, you're not separated the bandwidth previously, you can just set the same Wi-Fi name and password for all the bandwidth.
32:00
Speaker 1
Okay. So, the Wi-Fi password that I'm setting up, that's the one that I and my guests will type in to access to use this mesh, is that correct?
33:00
Speaker 2
connect to the 2.4 are those devices like cameras or if you have security cameras or alarm devices like that. Or even printer yeah even printer they can only connect to 2.4 or if you have a Roku box for the TV it only connects to the 2.4 so that's where you're going to configure it moving forward if you know um if you're gonna need to separate the bandwidth. Uh no no, sir. Uh that is your personal Wi-Fi. You can set I mean that's your main Wi-Fi. You can uh actually. [silence]
33:00
Speaker 1
but that's that's what that's what i i type in to a lot to lot to get access to Wi-Fi correct or is it's a different password okay okay got it okay um hmm please okay let's check I can't remember what I had um I want to keep it at the same because I've got several devices that use that use that mesh okay all right
34:00
Speaker 2
Sir, that's the Wi-Fi password that you're going to use and connect to the Wi-Fi, but you can set up a guest Wi-Fi for your guests. You know, there's an option there. We can set up one for you. Mhm. with look customer. And just for proper explanation. Now, we no longer provide free technical support. We provide plus a phone. However, whatever the view insists we keep a company by one type of full support and for $60.
34:00
Speaker 1
Okay oh and I need to enter the password for all of the gig or all the different bands so okay Got understand okay Okay let's make sure they're all the same oops it's not it's a typo And then this is the same and that's okay all right so those are those all look good once that's done then just to apply
35:00
Speaker 2
Now, if by chance, you don't want to pay $15, that's okay. Um, might I do for you sir, is I can send you an email and how you sent your computer. Yes, sir. It should be the same so that they won't be separated. But which one do you prefer? Actually, it doesn't matter. Um, they're all the same. Whatever. Um, so... Yes, sir. Just hit apply. Your computer will probably, I mean, not probably, but will be disconnected to the network. So you just have to, um,
35:00
Speaker 1
Got it. Okay. All right. I'm this. pop up. Okay, there's patent links this. [silence]
36:00
Speaker 2
[silence] go back to, you know, your Wi-Fi settings on your laptop and reconnect your laptop or your computer. [silence]
36:00
Speaker 1
okay, I'm getting a spinning on the, on the dashboard page. I'm getting a spinning something that says waiting, but I'm now, I'm sorry, but I'm now connected using the, the new, uh, network name and my new password. So, can I just, oh, okay, I'm done. All right. That's all good. Okay. Looks like I'm good to go. Great. Thank you very much. Thanks.
37:00
Speaker 2
Now in which part of the internet? You got the direction. Uh huh. Okay. All right, sir. All right. You are very much welcome, sir. All right.
37:00