Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available. Please have your device serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue.
00:00
Speaker 1
This message has been transcribed. One moment while I notify the caller. Oh, I'm sorry. Yeah, yeah, I have, sorry, I had you on mute. Hi. I'm, I'm, I'm yes, I'd like some help troubleshooting my router. I'm getting very low internet performance and I've had my modem looked at and it shows that the modem is okay, but I'm only getting about 3 to 9 megabytes per second. Yes. Correct. Wireless. [ silence ] Yes. one second. the model number is M as in Mike X as in X-ray 6200 serial number [ silence ] okay 58 W as in Whiskey 10 M as in Mike 2 B as in Bravo and what I think is uh D as in Delta 0 9211.
25:00
Speaker 2
for the download speed, sir. [silence] again 329 Mbps. Is it wireless or wired? Okay. Could you mind di model number and serial number of your Lenex device, sir? And how about a serial number? Yes. I don't .
26:00
Speaker 1
Correct. Correct. Correct. Correct correct. Spectrum.
27:00
Speaker 2
okay, again let me just check if I got the correct serial number okay that's um 5 8 w for William and then uh 1 0 M for Mary, number 2 and then b for Brian, D for David, 0 9 2 1 1. and the model number is an M X um 6 200. okay and by the way um so aside from this um one, this is the parent node, the one connected straight to the um internet provider's modem, right? So that is from the second one um of your parent node. okay. and but by the way, sir, who's your internet service provider? okay and how many nodes do you have, sir?
27:00
Speaker 1
Um, hold on. I think I just looked at it one second ago. It's something like 16, but not all continuous. Oh, I'm sorry, no, no, no. Only three nodes. I think it's devices, only three nodes. So if my main router, and then I have two other nodes, but I think the other two are actually off. Yeah, they're offline. the other two nodes are offline like I don't Yeah, they've been turned off. [silence] Correct. [silence] I'm not sure, I don't know, I I believe I've owned uh other Lenox products, but I don't know if I've called. Okay. Yes, it's 318-205-2175. It's uh Martin, M-A-R-T-I-N, last name is Salinas, S-A-L-I-N-A-S. So it's, uh, Marty, M-A-R-T-Y, Salinas, just like my last name S-A-L-I-N-A-S, and then the number two, so Marty Salinas 2, @msn.com.
28:00
Speaker 2
Okay. Sir, have you called Linksys before or this is a first time? Okay. alright, sir, let me just create a record for this. And your phone number. Go back to... can I get your support? Okay. Okay. And how about your first name and last name? mall time. And how about your email address? uh-huh.
29:00
Speaker 1
correct. Yeah, phones, computer, you know, maybe like PlayStation, TVs, that sort of thing. I was running that off of the Linksys app on my phone. Correct. From my phone. I'm gonna run it again if you like. The speed check. [silence]
30:00
Speaker 2
Okay, that's Marty, M-A-R-T-Y. Last name is S-A-L-I-N-A-S and the number two at MSN dot com, right? Okay. And what are the devices connected to your networks or select phones, like computer [silence] Which device has a download speed of three to nine MBPS? On the [silence] links this app. Okay. Okay. How about this [silence] one too? Mm-hmm. Can we use your [silence]
30:00
Speaker 1
Yeah. Mac Google? Chrome. Yeah. Okay. Okay. I I'm there. [silence]
31:00
Speaker 2
Computer. This computer is it Mac or is it Windows? And what browser are installed in this computer is just only Safari or there is Google Chrome. Okay. So can we use Google Chrome? We're going to access. We're not going to use the app sir. We're going to use the user interface of the router to check settings. Right now using Google Chrome, can you go to like fast.com? So and then do the speed test.
31:00
Speaker 1
it's working right now, it's still processing. uh 5.6 megabytes per second. correct. megabytes per second. okay.
32:00
Speaker 2
5.6. Okay. All right. On the sorry, on your Google Chrome on the address bar please type this numbers: 192.168.1.1.
32:00
Speaker 1
correct. it's, it's still processing. strange, it should go straight to the router. correct. quotation mark. Yeah, it's still processing for some reason. he said, 192.168.1.1 correct? okay, i'm trying it again. he says the site can't be reached.
33:00
Speaker 2
say dot one dot one um what on the screen right now uh the light on the um the light on the node is solid white so you said use some where do you stop is all paused and you can hide it with a new stop yep what if you just do yes we are at the Chevrolet Center for the world yeah
33:00
Speaker 1
Correct. Wi-Fi, Yes, through the router. Okay, I'm in System settings. Go to network, network, Wi-Fi, and then details. And what do you need again? The IP is 1 0. 1 31.1 point 1 six 1 Silence. And
34:00
Speaker 2
The site can't be reached. Your computer is connected to the Wi-Fi, right, via Wi-Fi. Okay. Can we check the IP address first? Can you click on the Apple, icon go to system settings or system preferences? Y. Yes. And then Wi-Fi. Y. Y. Network and then Wi-Fi. What's the IP address? The IP address. Okay. So it has a different IP. How about the router information, router details?
34:00
Speaker 1
Is it from the app or how do I get that? OK. Oh, the router is one zero dot one three one dot one dot one, dot one. OK.
35:00
Speaker 2
same thing on that page right now when you check the IP address right below that I think there's IP or default gateway or router's information okay so um instead of 192 sir we'll access it uh 10.131.1.1 so kind of close this network settings um page and let's go back to Google Chrome you can see why didn't this is a video from chrome yeah, and again that's uh 10.131.1.1
35:00
Speaker 1
1 0. 101. 1. 1 131 okay it's saying not secure but I'm going to tell it to go anyway. Mm-hmm. I did that and looks like it's connecting now. Correct. Okay. Oh. Yes.
36:00
Speaker 2
and the, not yet.1.0.131.1. yes, 131.1. go click on advanced or continue. (Welcome to this site.) alright, on the screens, it's asking you for router access. okay, um, can you type the password, sir, the one that's at the bottom of the router. you say that's the password?
36:00
Speaker 1
one second.
37:00
Speaker 2
1, 2, 3, 4, 5, 6, 7, 8, 9. It's the end of the password. Oh, yeah, can you try to use the, um, your own password for it? Sorry.
37:00
Speaker 1
It's making me wait 15 seconds. What? I'm trying it maybe one more time, but it had made me wait. So let me see. Nine seconds. Okay. Yeah, it's not working for some reason. Yes. OK. Are you working on?
38:00
Speaker 2
Okay, still the same. It won't accept. Okay. If it won't still accept the password, sir, we might need to do the need to reset the password using the recovery key. Oh. okay. So do you have the option reset? Okay. reset and then use the recovery key. And then it will ask you to create a new password. Do not repeat on phone case for Ill. Aha,(yes) Camello [ silence ]
39:00
Speaker 1
Okay, I'm working on it yet. Oh, I need the character in a special, a number in a special character. Oh, it's gotta be upper- and lowercase, Jeez, it wants everything.
40:00
Speaker 2
OK. Yes, at least 10 characters, uh, one special character and at least one capital letter and should be no repetition of the characters.
40:00
Speaker 1
yeah, I think I'm in, it's just the loading. Okay, I'm done, finished. Yeah.
41:00
Speaker 2
okay okay show you were not on the Linux smart WiFi
41:00
Speaker 1
Okay. Okay, it's just taking a while to load. [silence]
42:00
Speaker 2
Okay, kindly scroll down, sir. And then at the bottom, you have the option for end user license agreement. On the far right, can you click on C.A. and then after you click on C.A. can you click on troubleshooting Okay.
42:00
Speaker 1
Okay, first troubleshooting waiting. Okay, I'm there. Okay, I'm there. One dot zero dot one four dot two one six seven three eight. Okay. Under and okay so internet up.
43:00
Speaker 2
Yes. All right, under troubleshooting, you have status and right below status, you have devices and report. Can you click on report? And then, what is the firmware version? Okay. All right, and then can you scroll down, then look for internet address under internet connection IPv4? [silence] Thank you.
43:00
Speaker 1
It's 24.167.20.167. Okay. Okay. Okay. I'm there. Test with cloudfare or test with fast.com. Either one? It tells me to test. Go ahead. Right. Which one shall I choose? Anyone? [silence]
44:00
Speaker 2
[KEEP_UNCERTAIN] What are the numbers underneath? okay, click on okay, then the speed check, yes. Sorry. I understand. Right. So did you when you click on the speed check, it will give you two options, right?
44:00
Speaker 1
okay. fast.com. 4.1 megabytes per second. uh, show me more info. Upload is still working. Hold on. Not finished. But it looks like 400, the upload is 410 kilobytes per second. [silence]
45:00
Speaker 2
Okay. Anyone, Karen. And just let me know which options did you select. [silence] Trust that. Okay. How about on the other one? Um, how about the upload, Sir? [silence] Okay, Sir, um, when you're coming.
45:00
Speaker 1
Mm-hmm. What do you mean? I cannot, cause I don't have any computer. I don't have any computers with Lan and also the computers that I have that are with nolan. I don't have a dongle that it'll work.
46:00
Speaker 2
That's the upload, right? When your computer is directly connected to the modem without the link尺 writer, what does the speed, have you tried? Have you tried connecting a computer straight to the modem? Because we need also to test the modem, okay? Because the route is now using the latest firmware, so we need to test if which device causing this one, sir. If it is the modem.
46:00
Speaker 1
So I am not able to do that, but I've had I've been before I called here, I talked to the ISP and they ran tests on the modem and they say it's doing one gigabyte per second. It's it's transmitting and receiving one megabyte or one gigabyte per second. They have not done that yet. No, they've done it before.
47:00
Speaker 2
router or is it with the home, modem because this is only them, um, this one is 3, um, the one that been receiving by, by the router, okay? Um, the router only receive this kind of speed, so we need to isolate the problem by like, um, connecting or like also bypassing the connection. there's no issues on, um, the speed from the modem.
47:00
Speaker 1
because I've had problems before and they said it was fine. And they think it's the router and now the router thinks it's the modem. Hold on a second. Hold on, hold on. Before you finish, just so you understand, I'm ping-pong now because when I talk to the ISP, they say, the router is only receiving what the modem sends and the modem is showing that it's sending it 1 GB. So, I'm going back and forth between the modem provider and the router provider and both are pointing fingers at the other ones. So, I don't know what to do here. They tested it remotely, but they're saying that their system verifies that it's transmitting to the router 1 1 Gbps.
48:00
Speaker 2
mhm. Mhm. Mhm. Mhm. Mhm. Mhm. Mhm. Mhm. Mhm. Mhm. Because they Yeah, because we need to like since the router will only receive um whatever is uh provided from the modem, since a router is just a um pass through device. So just to um like isolate the problems. [silence] [silence]
48:00
Speaker 1
I'm only getting a gigabyte per second, so I don't know what's going on here. I'm caught in the middle between the internet provider and the router company. And both of them think it's the other device. If they tell me if they come to the house, but listen, they tell me if they have to come to the house and they check it and they think the modem is not the problem, they have to charge me a fee because they said they've already tested remotely and they're showing all indications show that their modem is working correctly. I don't know what to do here. Both sides are pointing fingers at the other one. I don't have, I don't have the capacity to do that because I don't have a, everything I have is Wi-Fi only, no LAN connection. And I can't get this modem [silence]
49:00
Speaker 2
[silence] Yes, because um they can um like test the line sure but [silence] they're not able to um [silence] Thesay right now, sure. Um, that's I'm just saying that's why we are checking it right now if Matt can check it over the phone with us to check like by connecting the computer to the modem and do the test.
49:00
Speaker 1
Close to something that might have it because of where my only input to the modem is in the house. It's not a possibility. I can't hardwire connect a land from the modem to a device to verify. But everything they've done remotely, and they've come to my house before. And when they came to my house the last time, they said it wasn't their modem. Now, they told me if they have to come back to my house and tell me that again, they're going to charge me. They're pointing fingers at the router. And then I called the routing company, you're pointing fingers at the modem. So, I don't know what to do here. I'm in a stalemate.
50:00
Speaker 2
Yes. Save, we can do um, like do a reset and reconfigure the settings of your router. But if it's still the same, you still have a very slow internet connection, and then at that time that we really need to test the connection coming up from the modem. Because what they probably not aware of is that the uh, message also to uh agents like you. So, as they are the the uh uh guys you're gonna get first. So,
50:00
Speaker 1
[silence] [silence] They said they did. They told me they checked the output. They said their modem is telling them it is outputting 1.1 megabyte per uh 1 gigabyte per second. They they told me they claim they could check that remotely. That the modem itself is telling them it's outputting it. Okay?
51:00
Speaker 2
Probably check since they only do remote, sir. They only check the incoming connection to the modem, but they haven't checked the output of the modem. Okay, we can we can like again as I mentioned we can proceed by do the reset on the router and then reconfigure. Okay? And then if still the same then we would suggest sorry, that we really need to test the connection output from the modem. Okay? Right now, sir, you're still under Speed Check.
51:00
Speaker 1
say that again. what about it? the speed test check from the the link suspect app or from the other yes, the cloud fair? yes, I have the ability. do you want me to use the cloud fair this time? yes.
52:00
Speaker 2
on your computer back right you sell on the speed check page can we try to use the other um speed checks are yes no on your computer do you still have the page of the speed check the user interface right i'm sorry um yes can you try that uh [silence] Still testing. [silence]
52:00
Speaker 1
Okay. It's complete. 14.8. 25.3 megabytes per second.
54:00
Speaker 2
So what's the um, download? How about the upload? Yes, sir. Can you just place your name hold for just 23 minutes or 35 minutes? Let me double check. I'll be back. Thank you.
54:00
Speaker 1
At least one gigabyte for uh per second. What's. Yes. actually connected.
60:00
Speaker 2
Hello, sir. Thank you so much for patiently waiting. I do apologize for that. Hold by the way sir, um, what was your um subscription speed from um, um, spectrum? Okay. Um, do you still have the link to uh page right? Like your speed check. Okay. Can you click on okay, sir? And then um, on the main page, right now you have their device list. How many uh devices connected? [silence] Yes. online devices and their device list.
60:00
Speaker 1
Yes. I'm counting them right now. Um. Yeah, on the app, it does. I'm using the web page. You want to use the app? It's, it's about 16. I'm there. It doesn't give me a number. It just has a a depiction of all of them. I'm on, I, I'm on device list. I clicked it and it shows my network.
61:00
Speaker 2
On the main page right now, right? It will show it there, the numbers on how many are connected. On the web page right now, sir. [silence] Did you click on device list on the left side or you're on the main menu right now? Like you can see their network status. [silence] Device list.
61:00
Speaker 1
But it does not have a number. It just shows a bunch of, a bunch of squores. Uh-huh. Okay. Oh, Yes. Okay, that is 18. 18? Uh, yes
62:00
Speaker 2
[HUMAN_REVIEW] um, can you just, can you close this device list page? uh, then you'll go back on the main menu, do you have there a box device list, right? so how many? and they're online devices, right? uh, okay. so can you click on Wi-Fi settings? when you click on Wi-Fi settings it will display your 2.4, um, 5 gigahertz and 6, right? Mhm. Okay. Um, so can you um like take a screenshot of this page? Hmm. And then after you take a screenshot, just click on cancel. If you um want to take a screenshot of current web page, you can go to that. or their known fault. All right, and then um after you um close the page, can he um go to connectivity?
62:00
Speaker 1
Okay. [silence] Okay, hold on, it's not, it's not loading [inaudible] Let me see one second. When I go to connectivity, it's still with waiting. [silence] It's not showing anything. It's blank. [silence] Yes.
64:00
Speaker 2
So, when you go to connectivity, go to internet settings under internet settings connection type is automatic, correct. It's blank. [silence] Thank you for watching. Don't forget to like and subscribe.
64:00
Speaker 1
Unless it's taking a long time to load, it's just sitting here. Connectivity view and change router settings, there's nothing and then it says, okay, cancel, apply. Huh? It's doing the same thing. It wouldn't even let me cancel, I had to go back.
65:00
Speaker 2
when you click on cancel, and then when you click again on connectivity, and then [silence]
65:00
Speaker 1
Using the left arrow from the page. and now it went. I clicked on it again, and okay, now it's letting me cancel. All right. What do you want me to do? Say it again. What do you want me to.
66:00
Speaker 2
okay sir what we're going to do next okay huh all right what we're going to do okay so um what we're going to do next here is we are going to um switch node will try to use another node as a parent node to test if there would be like um changes okay okay um we are going to get one of the child nodes right now... Well uh... huh huhoshm H Y H Y you
66:00
Speaker 1
All right. Okay, so you want one to go get one of the child nodes? Okay, one second. [silence] [silence]
67:00
Speaker 2
We'll get one of the child node, we're going to set up that as a parent node, just to isolate the issue, sir.
67:00
Speaker 1
You want me to switch the child node with the parent? Okay. It's uh, five eight, W as in whiskey, one zero, and as in Mike, two D as in Bravo, D as in Delta 9301.
68:00
Speaker 2
uh... you didn't move beyond yeah yeah yeah yeah yeah yeah yeah yeah yeah yeah but may I know first the um serial number of that child? notes.
68:00
Speaker 1
Mm-hmm. Leaving the parent powered. I've gotta power the child now. Okay.
69:00
Speaker 2
OK. to power search. Which error messages? We should probably need to know. That was working before, right?
69:00
Speaker 1
okay, it's connected, I mean it's powered, ah, it's blue, yeah, it's blinking blue. okay, [silence]
70:00
Speaker 2
is it still blinking the light let's just wait until the light turns solid so we do make sure that you are that we just need, guest to have some that is exclusively used for you. uh, okay, sit solid, good, now, or, is it still, um, and this option, you, have to, go, to buy, to buy, uh, yeah, so, so, uh, to, uh, out okay. since flashing red, we'll do a reset on that node, sir. So, just press and hold the reset button of that node for 20 secs. Okay after 20 seconds just release the reset button. Let's win until the light will turn to blue, solid blue.
70:00
Speaker 1
Yes. It's all new as November of last year, November of 25. It's the latest one modem that spectrum is giving right now.
74:00
Speaker 2
What? All right. Thank you for your time for this is at your back. And you can now stay with it for the timeout. All the modem that you have said things this is not new, right? Okay. OK. Mhm. Okay. Mhm. is it still blinking red or is now solid blue?
74:00
Speaker 1
Still blinking blue. Looks like it solid now.
75:00
Speaker 2
Okay, to set up this as a parent notes. We are going to use our uh going to use the five press set up. So this time we'll press the reset button again. Um it's different from doing the reset. But this time we'll just press the reah the reset for five times within 5 s. It's like press, release, press, release, press, release, press, release, press, release.
75:00
Speaker 1
Okay. Okay. Okay. Okay. Now it's flashing white. [silence]
76:00
Speaker 2
press release, four times within five seconds. Okay, let's wait. you get that no other gems far in. okay
76:00
Speaker 1
Now it's solid red. It's just staying solid red now. Correct. Okay. [silence]
78:00
Speaker 2
It's solid right. Just wait. [silence]
78:00
Speaker 1
correct. Turn off the power. Yep. It's off. Okay. Turned off. Okay. Okay. all right. put them back in. You want me to wait until the modem connects to the internet before I turn on the router? Or just when it powers on?
79:00
Speaker 2
Right, turn on the modem. Until all the lights will be ready, then it is time to turn on the router. [ silence ] So, we need to... So, um, yes. You have to wait until the modem will be ready. [ silence ] Yes, one, five.
80:00
Speaker 2
Right now, uh, can you verify what is the LED indicator? Okay. So did you try pressing the reprint button at the bottom? Sir. So let me just close this first, sir. Is it blinking um red or?
82:00
Speaker 1
No, it's still flashing blue. Uh, it just went to, it just went to bright red, solid red. Yes. Uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, Yes.
83:00
Speaker 2
during the talking was ford and for safety they that too [silence] [silence] so while waiting for this, can I place you on hold for just two to three minutes? I'm just [silence] checking something here. [silence] solid red. [silence] Sorry. [silence] Um, so the cable right now that's plugged into the router, is it plugged into the internet port right next to the right next to the power power source?
83:00
Speaker 1
yes. [silence] uh, actually, now, now they just switched to white. okay. okay. yes. okay.
85:00
Speaker 2
Right now still solid red. so now I'm going to you use the recording.Okay. Yes, you sound clear to me. Okay. Okay. um while waiting for that check, let's observe it. Um, a minute to track if it stays, it will stay still white, okay? So, can I please you on hold for just a three minutes, just going to track something here. I'll be back. Thank you.
85:00
Speaker 1
I'm sorry. Uh, yes. It, I just turned it off and back on just now, just to see what happens. But um, it's flashing blue now. But it was only white before, but it wasn't um. We'll see what happens here. Okay, uh, when I switched it off and then switched it back on, it was flashing blue. Now it's showing red. Yeah, I turned white again Julie. right. Okay, I just turned white. Out of flashing white and just went to red red. disappeared.
89:00
Speaker 2
okay, let's just wait. Um because earlier it takes time to um, connect to the modem. [noise], um. Okay, okay. [noise]
90:00
Speaker 1
All right, uh looks like it's solid white now. Correct. Um to what again? Oh, okay.
92:00
Speaker 2
Okay, it's changed to white now. Okay, so on your laptop right now, can you, um, connect to, um, Belkin setup. Um, on your laptop, you go to the Wi-Fi icon, then check if you can see the Belkin setup. Connect to Belkin setup and the Wi-Fi password for that, sir, is, um, at the bottom of the node. [silence] Okay. So you need to say sorry. Yes, have three. So all okay. Is it connected? Okay, we'll check. What is the IP address for Inoccia? Same thing.
92:00
Speaker 1
Okay. The IP address and router? IP address is 192.168.1.99. Router is 192.168.1.1.
94:00
Speaker 2
go to menu or system settings then Wi-Fi and and then need to access the router setting so and you collate with the admin so it's from the model yes okay please kindly open a browser will access the router again [silence]
94:00
Speaker 1
and saying, okay, I want you to my Routers password to proceed, I'm guessing that's uh, my normal one. The one I changed. Okay. Okay. Yeah.
95:00
Speaker 2
other page. So we're going to use 192.168.1.1. [silence] Type the um the Wi-Fi password. [silence] The one no sir. They want that still underneath the no not yet sir. It's a default password. [silence] The one set at the bottom.
95:00
Speaker 1
All right, stop me to create any password guest network. Just keep going next. Okay. No connection. Just what? Okay, I did. I says this is ready. You know? Okay, this is finish. Okay. This is enjoy your Wi-Fi. Um... The one I'm using? Yes. It doesn't show on the page. Just enjoy your Wi-Fi to configure advanced settings and blah blah blah.
96:00
Speaker 2
Uh, yes. Yes. Um, no, under guest not work. Um, just sleep. Um, just sleep your off for now. Would it we possibly can act that last part to your and then, um, what's network name your Wi-Fi right now? Its Velop? Um, no. So on what's on the page right now. It's still Velop, right? Okay.
96:00
Speaker 1
add nodes or visit http://myrouter.info on desktop computer and I'm there and this is the access. [silence] yes and this is access router and need to put the password, I'm working on it hold on it's says we've updated.
97:00
Speaker 2
Okay, um, what options do you have? Incorrectly click on visit MyRouter.info. You have it connected to the first port, which is right above the pet button. And you're now back on Linix Smart Wi-Fi. Yes. That's the password. Okay. Alright, can we click on search? Do you see the search um option besides the uh logo? Okay. Okay. You're now back on the Linix page. Okay. Okay. You're now back on the Linix page. Okay.
97:00
Speaker 1
Our password requirements to be more secure. Create a new password. Yeah. All right. I'm into smart Wi-Fi. Okay, troubleshooting pause.
98:00
Speaker 2
Okay. Again, create new password. Like, again, minimum 10 characters, one special, and one uppercase letter then numbers. Okay. So, you got a screen, the network connection screen, right? Do you see there Ethernet or local A? Okay. Can you click first on trouble shooting? And then, and then report.
98:00
Speaker 1
status diagnostic and logs. Oh, there's a report. Never mind, I got it. OK, OK, OK. Um 1.0.14.216738. OK, I see it. Yeah. Internet address is 47.3.193.
99:00
Speaker 2
below status, right below status, okay, what is the firmware version, all right. Can you scroll down, look for internet address? IPv4, IPv4, internet connection. Internet connection, IPv4, internet address. Okay, When about that?
99:00
Speaker 1
.o4 six yes I'm at speed check. Okay. 590 megabytes per second. All right, let's see if it's still working. 32 megabytes per second. Okay. [ silence ]
100:00
Speaker 2
Okay. can you um close this page and go back to speed check? and then let's start use the fast.com um we'll use fast.com first. All right, let's open um the route. how about the upload? Okay, um'm forcing for pipe and HTTP.com, Fast.com.
100:00
Speaker 1
[silence] Okay. It looked like it's done. It's 669 megabytes per second, a 34.5 upload, packet loss is 0. Before I was getting a packet loss of almost 30%. It looks like it, yeah. Pretty good. Is it going to change the child node's capacity to deliver high-speed Internet? So is the child node going to change
101:00
Speaker 2
So since [silence] there could be that [silence] the settings set up on the [silence] other parent node sir, [silence] the old parent node [silence] might be having problem connecting to the uh modem. [silence] After we do the reset on the child node and re-configure it as a parent node [silence] using the [silence] um like we just receiving new settings from your modem and it has a [silence] changes. Okay [silence] There are like changes with the speed. Okay. [silence] So would you like to use this as the main parent node right now and [silence] use the other settings, [silence] other node as a child node? [silence] Can we switch that EA [silence] okay? [silence] I'm sorry sir? [silence] Privacy policies. [silence] Zulu
102:00
Speaker 2
yes sir sure and uh right now the Wi-Fi is not yet set up on this one it's still using the default okay so do you want to use the old Wi-Fi name and password? the one that we screenshot from the old parent node so kindly close speed check sir and then after you close speed check scroll down and click on CA after you click on CA it will change or it will refresh the page then click on Wi-Fi settings [silence]
103:00
Speaker 1
And then change the Wi-Fi name and passwords. Okay. [silence] [silence] Okay. It's updating, this is your router is applying changes. [silence]
104:00
Speaker 2
But, uh, but, that really, that makes no sense, you know? Could you repeat that again? You know what? That's just tough luck, all right? Now, listen, uh, all right. So you need to, um, reconnect, reconnect back to the name that you just, uh, the one that you created. [silence] And then look for internet connection IPv4. Okay. Now what is the, what is the connection? [silence] find there? [silence] What about the internet address? [silence] Is it zero or is it blank? [silence] It's blank [silence] All right, can we go to diagnostic state and status?
105:00
Speaker 1
Alright, looks like I'm rockin' and rollin'. Okay. Okay, startin it, turn it on.
107:00
Speaker 2
Okay, so we're going only to do a little trouble clock. Um, set up the old parent node Sir as a child node, so you can um so that you can um relocate that node to use it as a child node. Okay, so please turn on that um, turn on the device, the old parent node. It's under IT. turn it on. Okay, okay, let's wait until still like a minute or two to fully boot up this node. On your laptop right now, do you still have the linksys page? Mhm. Okay. Kindly click first on the page right now. Click on connectivity. Once you click on connectivity, you click on on the far right, there's an option CA setup. Okay just click on that [silence] page.
107:00
Speaker 1
Okay. Do you want me to go reset the parent node? White. Uh now it's turning and now it's turning red.
109:00
Speaker 2
Sorry, and then we'll use this later. Okay, so we'll go back to the um node, the old parent node, so that we can do reset. Okay. The light in the node right now um, not yet. What's the color of the light right now? [silence] Can you check the lights on purpose? Sorry. You should go ahead. [silence] Can we try to refresh the page, please? Nice. [ silence] Refresh like around. So they're up on.
109:00
Speaker 1
It's solid, solid red, solid red. Okay. It's now blue. [silence] It's yellow.
110:00
Speaker 2
okay is it solid is it blinking red or is it white solid red, okay, so we'll do the reset, same thing, press and hold it for, um, 20 seconds. Okay just press ok. We're good, that's we're off Cost, we'll have to we're warm or wet trash uh, five thrust for uh, well, here and have to uh,
110:00
Speaker 1
Okay, looks like solid blue. Hey, where is that again? The new connectivity or no apparent. Okay, let's see. Sorry, you didn't see that.
113:00
Speaker 2
okay then we go back to your can we still have me smart wifi can we click on okay let's go back to the computer okay on the route our setup right now um see a route setup kind click on add wireless child node you're not done yet um yes connectivity site
113:00
Speaker 1
Set up add wireless child node. Okay. All right. Just hit, okay, after I say add wireless child node, note. No, it's solid blue.
114:00
Speaker 2
Okay, can we close all the other windows? Sure. And try again. Yes. Is it loading now? The bar my router? local HTTP called a flash drive. Is it not yet? Check the other node if it's blinking. The one that we're trying to add as a child node.
114:00
Speaker 1
it's not doing anything, it's just solid blue uh in the next room, but I can go move it closer okay
115:00
Speaker 2
do not click anything yet on the page just check first the light if it is like blinking if it is responding how far that node from the parent node right now sir can you move it like uh can you click first on um then adding nodes and then can you like relocate this um new child node to the new parent node
115:00
Speaker 1
Okay. Yes. Okay, still solid blue. Yes. [silence]
116:00
Speaker 2
Like maybe like moving in 10 feet? How about this? Did we find an HTTP HTC colon flash slash 192.168.1. There's no Wi-Fi right now. 192.168.1. Yeah, 192.168.1. no longer blinking. Can let's just wait until it um becomes solid blue. [silence] [silence] [silence] [silence] [silence] [silence] [silence] Alright, how about this. Um, let me just track the Ipsum. Um, um, solid blue. Okay, so now I will. Okay, so now I will. Okay, so now I will.
116:00
Speaker 1
Yes. [silence] And it's within maybe 5 feet, 4 feet.
119:00
Speaker 2
Oh, what's the back address there, by the way? Can you tell me the outline there of the direct rest? Uh.
120:00
Speaker 1
Still blinking. Good. [silence] But you turned it in. [silence] All right. All right. In.
121:00
Speaker 2
Is it now solid, or still blinking? We go back to trovel sheathing again. so flashing blue right
121:00
Speaker 1
should it take just long for us to uh connect. it is. OK. OK, it's back on. yes. I plugged it back and turned it on.
124:00
Speaker 2
is it still blinking? Okay, so can we turn off the router? Just unplug the power cord, wait for um, 10 to 15 seconds, and turn it back on? Let me know if you already turned it on. Did you plug it back?
124:00
Speaker 1
[silence] Um, now look forward now. Mhm. I'm there.
126:00
Speaker 2
Is it still blinking? Okay, it's solid. So, let's go back to the computer. And then under say a set up.
126:00
Speaker 1
Okay. I did, it's not doing anything. Did it apply or okay? Okay. It's flashing again. Now it's flashing white.
127:00
Speaker 2
sup. Click again, and add wireless child node. Okay. I know, not yet, sir. The child is not right now. It's not... okay, just wait. okay what's the color right now It's still blinking white. [silence] you're so good so uh it's okay uh
127:00
Speaker 1
Blinking white. Okay. It's white solid now.
130:00
Speaker 2
Is it now blinking white or is it blinking blue? Let's wait and see if it turns solid. And then once it's turned solid white, let's observe for another minute if it stays too white. Then if it stays too white, then we can relocate it, sir. Solid, let's just wait for like another minute to observe it if it stays in white. Before you change Mojam's, sir, were you already using this router?
130:00
Speaker 1
[silence].
131:00
Speaker 2
The MX6200. MM-HM. I. okay. Plush. All right. You may now on your computer sure can you click on done adding child node and then you just click on apply and then okay. Okay. So you may now Um,
131:00
Speaker 1
Okay. Okay. Now it's solid blue. Okay. It's the next room maybe thirty 40 feet.
132:00
Speaker 2
Yes, you may now unplug the new child node relocated to where you want to put this. It should turn what I am doing. There are often waiting find yourself. So, just wait until it turns white. How far is this one sir from theOK.
132:00
Speaker 1
Just turning it's turning white now. It's white.
134:00
Speaker 2
again to the network, sir. New child node. So for the new parent node, sir, actually when I I've taken out all the settings that you have before. The internet address that was received by the old parent node is something about 24.167. Okay? While on the new parent node that we've just set up, it received the IP address, the internet address from the modem is 4.7.3.119. So it's like completely different. Might be that's the reason why earlier when you used the old setting or the old parent node, the settings provided by the modem is like not really that correct. That's why you have a very, very slow internet connection. Okay. So is there anything else, sir, I can assist you with?
135:00
Speaker 1
No, that should be it. Correct. I'm not, I don't want to do it tonight though. No, no, it's too late. It's too late. I got, we've been doing this for two hours, but it's late. But I appreciate how much time Okay. Okay. Perfect. Thank you so much. Now, I really appreciate the time you put into this. Thank you. [silence]
136:00
Speaker 2
Okay. So you may also try to turn on your other note, sir. Your other child node that you will turn it off also, right? um, you may try to turn it on. Check if it um. Yep. Ouh okay. Okay. Okay. No problem. You can just turn it on, sir. You're welcome, sir. For patiently cooperating. If you'll be having problem in adding that if that node sure won't reconnect, um you can just do the reset on that child node and then you can do the uh same thing that we did like do the add wireless child node on the user interface of the router. Um or you can just give us a call sure if you need assistance, okay? You're welcome. My you're welcome, sir. And thank you for calling. Thanks, sis. This is Scarlett. Goodbye for now. Goodbye.
136:00