Speaker 1
our support is rolling out to you support fumigation restaurants
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Speaker 2
Welcome to Linksys support to ensure quality service your call may be monitored for in warranty products our support team is available to help with performance and hardware issues register your product by visiting register.linksys.com please have your device serial number ready for assistance press 1 now. For out of warranty products paid support may be available depending on your issue to hear more about your service options please press 2 please select from the following options for in warranty products our support team is available to help with performance and hardware issues please have your device serial number ready for assistance press 1 now. For out of warranty products paid support may be available depending on your issue. To hear more about your service options please press 2. To hear these options again, please press 3.
00:00
Speaker 1
Good morning Josh and not too sure hold on hold on a minute let me get some volume on this phone because I definitely don't nail okay let's speak on hopefully I press the right number.
01:00
Speaker 2
If you're experiencing issues with your link to the product, and it's no longer under warranty, paid support is available for a minimal non-refundable fee. This includes up to 60 minutes of phone support with our technical specialist. If your product is found to be defective, no refund or replacement will be provided. Please stay on the line to proceed with the page phone support or get help from our AI powered support bot at support.linksys.com. You can also connect with other users for tips and guidance at readit.com/rr. slash link sus. I thank you for calling. My name is Josh. I may assist you today. Good morning ma'am. No worry.
01:00
Speaker 1
So, you're, this number, this number I pressed, do I have to pay for you all to answer some questions for me? Yes, [silence], since yesterday, [silence], the internet went down, [silence], Wi-Fi went down, [silence], and, [silence], Xfinity nothing and, [silence], spectrum, I have spectrum, [silence], they, [silence], they were on a line with me trying to get my Wi-Fi, [silence], the internet working, [silence], it was working, [silence], but then, it my Wi-Fi never came on, [silence], I it was blinking red, it was doing the red, [silence], and then it came up with the blue, [silence], and the, [silence], icon on my phone, Plandinsky, [silence], disappeared, [silence], so I have nothing right now, [silence], except, [silence], I use
02:00
Speaker 2
Yes, ma'am, just to confirm, are you calling regarding your Linksys router? Got it, ma'am. And may I have your queries or questions please?
02:00
Speaker 1
in data now it is out I bought it on June 6th 2024 so which means I don't have a warranty with you all and I really don't want to pay for nothing I have to go back from where I bought it which I did buy warranty so I don't know if I supposed to do that now right now because it's still I working at all I take out the wires unplug everything last night from the Wi-Fi wrapped it all this morning I put it back on it's still blinking the blue and not seen it on my on my computer now I'm not very smart when it comes to tech I'm just trying to see if I can get it working so is it any way that if I have a serial number you all could check without me having to pay you all.
03:00
Speaker 2
Yes ma'am. in order for me to check the hardware warranty status of this route.
03:00
Speaker 1
Okay. 5-0-U-1-0-M-1-B-C 008233. Okay. Yes. Now, this is my second living ski I have had. The first one lasted about, I think, four to five years. I never got problems.
04:00
Speaker 2
may I have its serial number? Thank you so much for that one, ma'am. Let me verify the serial number to make sure that I got it correctly, okay? So, it's 5 0 U for Umbrella 1 0 M Mary 1 B for Bravo C Charlie 0 0 8 2 3. Is that correct? Uh huh. Got this one, ma'am. And again, just confirm the light on this Linksys router is currently showing solid.
04:00
Speaker 1
It's, it's showing solid blue, and then all of a sudden, it's starts like now it blink, and then as you asked, it went off. Then it come back on. So it blink and stop. Yes, like right now it's blink, like blinking. No, when I unplug it, I write down the where I take out the um plug from and I left it overnight and I plug back in the same place, because I don't know where else to go plug it in. I don't want to do that because as I said, I don't understand that thing. I just was trying to see if this morning whether it come back on or not. It needed a rest.
05:00
Speaker 2
Blue. That correct? Aha. Got that one. The thing is if the light switches from green to blue. Hm All right. Right. So it's solid blue to blinking blue, then back to solid blue again. Is that correct? And have you already plugged this router into different power outlets? Got that one.
05:00
Speaker 1
Yes. Oh, okay. This is the truth. [silence] Uh-huh, okay.
06:00
Speaker 2
Light on the router is like showing [silence] flashing blue, [silence] then back to solid blue, back to flashing again. That means that the [silence] router is booting up. And [silence] just to verify, [silence] are you still using the original power adapter that came with the box? All right, got this one. So, [silence] it could be possible, ma'am, that this router is already experiencing a hardware issue. And [silence] I really do apologize, upon checking the serial number that you have provided, the warranty status of this router is [silence] as you mentioned earlier, [silence] is already expired. And again, [silence] we no longer provide assistance over the phone or [pause] chat for out of warranty devices. And [silence] however, ma'am, we do have this one time nonrefundable support that will last up to [pause] one hour, but it will cost you $15. However,
06:00
Speaker 1
Okay, go ahead. You see now the router just turned to red. It just turned red. Solid red. Now it's going back to solid blue. Okay. Okay. Okay. I think I rather wait until somebody, the person who has me set it up supposed to come.
07:00
Speaker 2
Yes, ma'am. However, ma'am, uh, there might be a chance again that the router is already defective. Mhm. Solid red? Can you check if solid blue? Alright, how about this one? Uh, let's observe its light for one to two minutes and check if it will remain on solid blue, okay? Thank you. However, ma'am, again, if you want to proceed for the troubleshooting, uh, I'm afraid you really need to pay $15, okay? However, if you don't want to, uh, however, ma'am, if you don't want to avail the paid service, I can actually send you on step-by-step instructions via email on how to reset and reconfigure this router.
07:00
Speaker 1
and check it for me. But what I really wanted to find out, since I have a warranty with the place I bought it, I just want to make sure if it's the router that has a problem. But it has never given me a lot of problems like that. Sometimes it used to turn red all for whatever reason. But then it went back to the solid blue and I was getting WI-FI. So I don't know if it have a hard web problem. Okay, hold on. It's blinking again. Going back to blue. Then it give me a red. Oh, it blinking again. Yeah, it goes red. Then it goes solid blue. Then it blinks. And it blinks.
08:00
Speaker 2
Uh huh. Mhm. Mhm. Mhm. Mhm. I see. I I see. I really do apologize Ma'am. Uh again
08:00
Speaker 1
No, the person who, suppose, who did help me set it up, they would probably come today, although I don't know at what time, but I'm out of, you know, have(), my computer not working, my phone using the data, and the TV not working. It looks shut and red again. All right, just wanted to make sure, you know, I didn't realize, but I just number was reading on the box that I have is a one-year.
09:00
Speaker 2
afraid the router is already experiencing a hardware issue however you can actually try to reset and reconfigure the router on your end however if the issue persists there's no doubt that the router is already defective okay would you like me to send you a step by step instructions via email on how to reset and reconfigure the router and I understand ma'am don't worry remember rest assured that you can just give us a call once you want to troubleshoot with this links it's rather okay but Yes ma'am, I really do apologize, but this router, like for this specific model, it only has a one year hardware warranty, so, again, the warranty status of this router has already expired. [silence] Yes ma'am. I understand ma'am, and again, [silence] I understand ma'am. You're most welcome as well. Again, if you need further assistance regarding with this router
09:00
Speaker 1
OK. All right. Well if the guy comes and says you need to troubleshoot or whatever, then I could always call you all back and pay the $15 and and and thing. All right, well, thank you. No, that's nothing else. Thank you very much. Bye. You too. Bye.
11:00
Speaker 2
rest assured that you can just give us a call while they are again you need to pay uh $15.00 okay since again the router is already expired all right yes ma'am yes ma'am your most welcome ma'am and is there anything else all right you're most welcome again thank you so much for calling lexus you have a great day bye for now
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