Speaker 2
To ensure quality service, your call may be monitored. Welcome to Linksys support. [silence] For in-warranty products, our support team is available to help with performance and hardware issues. [silence] Register your product immediately by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. [silence] Please have your device's serial number and contact information ready. [silence] For out of warranty product, paid support option may be available depending on the issue.
00:00
Speaker 1
00:27 Uh, no.
25:00
Speaker 2
Hello, thank you for calling Linksys. My name is BELLES, is this your first time calling? May I have your first and last name to confirm please? And may I know what model number you're calling for? And how may I help you with that?
25:00
Speaker 1
you know, an email with some further instructions and everything I tried, I wasn't able to resolve the problem. Well, what it is is I'm trying to use the router as just a network only. I don't want the internet, and I'm trying to remotely control a mixing board with an app, and the only way that I can actually remotely control it is if the internet is hooked up. As soon as the internet gets plugged in, the app works fine, the remote device is controlled and everything's the way I want it to be. But as soon as I unplug the, you know, the internet connection, which I'm just wanting to use it as a, um, you know, its own network, uh, then I'm unable to
26:00
Speaker 2
What was really the issue here with your Linksys application?
26:00
Speaker 1
I'm unable to use the app to be able to remotely connect to the device. Well, it's a mixing board app. I'm trying to remotely control a mixing console with a tablet, and uh, you know, everything's set up, and I can, you know, I can log onto my router, my router name and password, I can log onto it. Um, you know, so effectively, as soon as you open the app on the tablet, um, the router shows or the uh, it should work. And it doesn't, it doesn't, it doesn't see it. And as soon as you actually, just take a hard-wired internet connection and plug in, then all of a sudden it sees the connection, and then it's, then I'm able to remotely control it. And even if
27:00
Speaker 2
What app are you talking about is it the linksys app or the application of the device you connect to the router. Okay.
27:00
Speaker 1
If I unplug the internet connection, I can remotely control it that way but as soon as I close the app and try to open the app back up, then I'm out of it again.
28:00
Speaker 2
right because the app usually synced in. It should have an internet connection working for the Linksys App. When you say you're trying to use the mixing board app, where's really the problem with the remote access? Is it the Linksys app or your mixing board application? Okay.
28:00
Speaker 1
There and I, you know, I've been through this several times. I went in there and I, uh, named my, you know, my router and put in the password I wanted to put in. That's all I really wanted the app for. And, um, you know, then, like I said, it yeah. And so now I'm trying to use the LXSS app to try to get in there and see about some settings to figure out why, uh, the mixing board is not talking to the router, uh, the LXSS router. The only, and it's got an ethernet connection connected to one of the, uh, I guess it's called a LAN port, not the internet connection. And you can see traffic through there. And so, it's just odd because, you know, like I said, if you simply hop in the internet connection, it'll it'll connect remotely, no problem, uh, as long as you have an internet connection. And I won't have an internet connection. Because this could be done remotely you know outside for concerts well there's well it's the thing is [silence]
29:00
Speaker 2
Yes, I understand that, Rich. However, when you've mentioned that initially the problem was with the mixing board app. Uh, you have to double check if the configuration was successful on that mixing board. Because the Linksys router is just automatic. Once you connect a device, uh wired through the LAN port, it will just automatically work. There's no configuration that needs to be done through the Linksys app or the settings. It should be done on your mixing board. Uh, you have to make sure that the device recognizes the IP address of the router. There's also no there's also no special configuration for this device. Uh, Linksys router can be only just automatically connect to any of the device with or without internet. Of course, if the Linksys app will work, if you're connect it with the internet. [silence] Yeah.
30:00
Speaker 1
and we have an ethernet cable going to the mixer, okay? It's not connecting. If I simply take a router, I, what I'm trying to do is have a router, a newer router that has better range. And so, if I take my old router and simply plug it in, kind of like what you're saying, it hooks up just fine with no trouble. As soon as I try that with the Linksys router that I have, it doesn't work. Now, as soon as I plug in the internet, the ethernet, the internet to the internet port, it will work, but it will only work with the when the internet uh is plugged in. And I don't want to use the internet. Well, she.
32:00
Speaker 2
Yes, you don't want to use internet. You have mentioned that you have successfully set up the Lynx's router by signing in up its own network, right? That's how you set up the router. You just don't need to plug in the internet. However, um, everything's working on the Lynx's router once you just set it up, right? You said you want to optimize your Wi-Fi network name and a password? That's it? It will not connect it to a, to, to the internet, just don't plug in the internet connection. No, You just have to make sure that your device that you want to connect with the internet, you can assign it to it. Uh, the router's recognized as IP address of your router. Now, um, as I mentioned, um, all configuration should be done with that device. There's we don't have a special configuration for this particular router. This router just, only works automatically if you connect a device through its LAN. Okay, uh, you said we disregard the internet. Okay. There's no cable, plugging to the internet cable. Once you have a device connected to the LAN that should automatically work. It's just a plug and play for that. Um, except if there's a special configuration of that device. There's no, um, configuration on the own linksys rather that needs to be done. Now, um,
32:00
Speaker 1
Well, I, I just, I got so many things open, you're trying to do this, I had, uh, I had, well, wait a second, I had the, uh, I was logged in with my computer to my router. Okay, let's see here. And now it's got, hold on, I can do this real quick. It's randomly, uh, There we go. Let's see here. Oh, yeah, what I did was, uh, you know, I looked at the IP address of, uh, you know, one second here, I'll tell you, be more specific. Um, Okay, so the IP address of the router is, it's a 10, 10, 1. 21. 1. 1. Okay, so if I, if I simply go to my
34:00
Speaker 2
Did you check the IP address if this device the mixing board has recognized the IP address of the router?
34:00
Speaker 1
[KEEP_UNCERTAIN] I'm on a I'm on my uh laptop right now. And if I put that in my browser, let's see if I can get this to pull up. I had I had this all pulled up to where I could see my mixer, my tablet, um, I I could see all my devices, and all my devices were on the 10.21.1. and of course the last number is the individual device. So that would tell me that uh that the mixer and the router is on the same uh, I'm not sure what the terminology would be for it, but uh, be on the same IP system. Does that make sense?
35:00
Speaker 2
Yes, I do understand that. Um, the type of particular issue, since, uh the the what you only need for the Linksys router is just to set that up.
35:00
Speaker 1
I apologize. Well you guys got to be kidding me. Well yeah, it's because it obviously is not working and uh I've talked to the manufacturer of the mixer and the mixer tells me to call you guys and you tell me to call them and the idea is that this product is not working right. [silence]
36:00
Speaker 2
address has been validated. Um, this is actually beyond our scope. We do not have a knowledge connecting the mixing board and the configuration should be done on the mixing board. If you want us to... Yeah, but Richie, um, hold on a second. If you want us to assist you with the Linksys router, uh, we cannot promise if there's anything that we can do. Okay? Um, we can assist you over the phone, but you have to pay for $15 for that. I know that you're already aware. Or, I can send the alternative options through your email address. We just need to check if there's some we, uh, there's something we can do. But, uh, for this particular issue, this is already beyond the scope of Linksys.
36:00
Speaker 1
okay I can take another uh router and I like like you said I can simply plug it in and it works and that's what I'm trying to do you know if you if you want to make me pay $15 I might consider it I've only been waiting an hour on on a phone just to connect to you and I really don't like being talked to rudly like you're starting to get here uh because that's the way it sounds you think you know it all and and and maybe you don't and maybe maybe I don't know everything I'm just trying to solve a problem and I'm here to tell you that your your unit does not work your unit connects to the to to the tech to the uh to the mixer as long as the internet is plugged in. If I unplug the internet, it still connects to the mixer for a while. And the minute I close the app, it it does not work. So there must be something wrong with the router.
37:00
Speaker 2
So what do you want? Are you going to pay for fifteen dollars or you want us to send you the doesn't watch video it just
37:00