V2 Rubric Detail — 2d7f9dd8-7eb6-11f1-9…

Welcome to. Hi. I'm having an issue with my router and I thought I would find out if there's a problem with firmware on my particular router. The router is an AX 3200 and I think another a number is an E 8450.

And I can give you, I can give you the serial number if you need that. Okay, it's it's three eight D is in Donald, one zero. M is in Mark. three B is in Bob. a is in Albert, zero, four, seven, six five. uh, yeah, I believe so. Um, your your routers are pretty straight forward. They usually work fairly reliable. Uh, I've not had any issues with them in the past. Um, other than them getting old and becoming kind of clunky and not working properly. But uh, this this particular issue is is a little weird.

[silence] No, I'm now I'm calling from Canada. My first name's Don as in Donald, last name Weaver, W E A V as in vector E R. [silence] 289-245-1193. Weaved W E A V as in Vector E D 459 at techsavvy T E K S A V V Y.com.

2023. I mean, it's, it's not that old by I mean, I've had routers in the past that were a lot older than this. Um, this is a Wi-Fi 6 router. That's just another reason why I don't I don't really think it's that old. Um, can can can you tell me one thing about the firmware? Um, um, you're no longer, you're no longer supporting this router. So the there will be no updates, updates to the firmware that go into that router, correct? Okay. No, but it this is this is a glitch. This is something wrong with your your firmware or um in in your router.

[silence] [silence]

up. And it's almost like they're not there in the router anymore. Oh, what I have- what I've done several times now, I stumbled upon this as I just went into the um where you set up the uh the Mac address in the router. And it's and I basically blank out that existing address, save it, like set it all back to zeros and then set it back to the- save it like that and then reenter it again and my access comes back. But it's almost like it randomly drops um Mac addresses or misinterprets an entry and disregards it and then basically it- it's like it fails the entire table once it detects ones in there that it can't make sense of. So until I until I until I reenter one of the existing that has worked previously, the router will not let any any Mac anything in. It's almost like it corrupts the table and all of them are bad. But the funny thing is, is if I reenter one that I that I know is a good Mac address and and it's one that I use regularly, if I reenter that and save it in the table, it's good to go and then everything works after that. So it's definitely it's not an entry problem and it's not a I I know I've I've read um online a bunch of places saying that if you have a device that randomizes it uses this option called a private Mac address.

Well, that makes sense how that would mess up your entry, because it's different. But that's not this case. The router in itself just I randomly corrupts the table or can't read the table or can't read an address from the titanium one or the other. Yeah, my modem's working. Anything that plugs in with wireless is good. I can connect up with my modem. I get I can connect up with Tech Savvy ISP. I'm not having internet access problem. This is a Mac address.

It's like it's, it's like it's misinterpreting the entries. On its own. It does and it works and then all of a sudden out of the blue it'll stop working and there's been no entries. There's been nothing saved, nothing touched on the router. It'll just all of a sudden decide, oh, I don't know that Mac address anymore, so I'm going to stop here and and nobody gets in after that. Which is weird. No, but it's a real pain in the I mean, I I I understand I can reset the router and and and then restore it all back from a backup. But it's it's actually easier for I it's easier for me to go about it the way I'm doing is, okay, I know

So this particular device cannot connect and it did in the past, nothing's changed. So all I have to do is just blank that entry and save it and then re-enter it again and then the entire access is restored. All the devices are are restored after that. So there's definitely a glitch in your firmware or um or something internally to the router that's messing up. What then, okay. In terms of this version router, all right, I can I can live with it for the time being but down the road I might change it. Um is how old, is wi-fi 7 too, too new a technology right now for routers? [silence]

Yeah. Okay. But you should keep that information aside to see if, because this is firmware, we're talking, we're not, it's not specific to the router. It, it, you use the same chips from one, one router to another, I imagine, and the firmware would probably be, you know, there'd be tweaks, but it's not wholehandedly changing. So, you should keep the information, at least because I know it does work. I know, I've, I've had to do this three times. So, I know I can restore my access to the rudder without resetting everything. But there's something internal going wrong.

I I've, I've already backed up the router and I have all the settings backed up and what I'm saying is this this, there's a quick fix to this. So not so you don't have to reset your router and redo all your entries again or go to a backup, you can simply gain access again by doing what I'm suggesting to you. But all right. I I I get it every and you know, everything changes in computers all the time, three years is like next to nothing for for terms of age. But um, in terms of Wi-Fi 6, what is the latest, the latest version that Linksys is throwing with in terms of, ah,

routers? is it like a 6E? or something like this? Okay. I'll take a look. I think for the time being, I'm going to wait. I'm going to wait for Wi-Fi 7. I don't need to make an instantaneous change. I can live with this. I mean, it does that. It does happen every now and then. The router's not even on 24/7. It's turned off when I'm not using it. So, I, I it's really weird how it how it tends to corrupt or dump the table or do something. Thank you very much for your time. I I'll live with this for the time being. I'm going to wait for Wi-Fi 7 because there's other features in 7 that are that are not.