V2 Rubric Detail — 2dd8e5c4-6c36-11f1-b…

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Thank you for calling links. This is Carla. How may I help you?

Okay. is this brand new ma'am? You just bought this device. okay. okay. uh-huh. okay. By the way, ma'am, um, is this the first time calling links or have you called before?

Okay. Right. Do you have a ticket number or a reference number provided to you? How about your phone number? Um-hmm. Okay. Okay. All right. Let me just check your record. Again, it's under 949-544-9387. Right? [silence]

And the router that you have right now that you just bought is the MX 42** hundred, right? OK. And may I ask the serial number of that router, ma'am? No, ma'am, the one that you have the new device. Oh, OK. Yes, ma'am. This is a mesh router. Mm-hmm.

yes m'am but you have an existing uh router right yes m'am let me just uh make sure that i have it correct here first name again such paviona; email hater is favieleke the ohahu one; ashkattemperyhubtauber right? okay and based on your record here you have an existing m R 2001,000, right? and your end end your end your end your internet service provider?

Spectrum. and right now as of now you only have um the MR, which is the MR9000, which is your old router and you're trying to add this MX4200, correct? yes. mmhm. Okay. Yes, we could try to set this up now to your network and then we're going to check if it will improve your signal. Okay. [silence] Okay. [silence]

So you mean I'll take that node out from the box. You mentioned that you just got it today, right? May notice the, uh, Menno, um, if you're going to take it out from the box may know the um serial number of that router, the new. So, basically you want to replace the old router, correct? Yes? Thank you. My apprentice, mind you. Yeah, I've also had Mary and Micah who have done that. I'm glad you know that.

It depends on where your camera is, if it is near. It always depends on the quality and how the camera receives the signal. OK." Yes ma'am we can um since this is right behind the.1

So that's around one thousand feet, more than that. How far the cameraman from your router? Yes. [silence] Yes, yes. [silence] Yes, yes. [silence] Yes. [silence]

but uh... but uh... i uh... i that is fine ma'am uh... it's okay we can just like um... check that um... out later but we can um.. hold on actually ma'am since you have um... mesh routers there you can still actually um... use your old router to like become like an extender

a Wi-Fi extender to your network to your new router. Okay. But in any case, you need to assistance to set up that old router, then you need to, like, avail with our out of warranty support. Okay. And out of warranty options. We can since you have an MX 4200, we can provide technical assistance to that router. But in any case, you want to add the MR 9000 to your network, like if you want to make that router to be like a node, a wireless node, to extend some signal into the area that has low signal, then you need to avail our out of warranty options. Okay. Or the out of warranty support. Okay. And again, I know the serial

The serial number of that new router, you can check, I think, in the box. There's a serial number there. It has a slash and or SN. Thank you. Thank you. Thank you. Okay, what's the actual number? You can see it on the box. Yes, you can have it on the box.

[silence] yes ma'am. Uh-huh. Okay. By the way, how many nodes do you have in a box right now with your MX 4200? It's only one. that we're looking for. Yeah. MX, so you can try the MX. is the Wi-Fi, our Wi-Fi 7 and the uh, [silence] yes ma'am, just one box

Okay, again, ma'am, right now you want to set up MX 4200, right? [silence] I am sorry. [silence] Thank you for watching. [silence] [silence] [silence] okay okay hello ma'am okay to set up this node we need to connect this node first directly to your modem uh-oh by the way ma'am um do you know what is your

what are your Wi-Fi settings? Like the name of your wireless network? Yes, do you know what's the password on that name? [silence] Or how about this? [silence] On your phone right now, [silence] Ken, uh this is um iPhone, right? [silence] Okay. Then you can't.

Click on settings and go to Wi-Fi. You can see that. Uh, go to Wi-Fi. Uh, and then when you click on Wi-Fi, how many network names can you see there? Yes, uh, can you see there your network name right now, the name that is from your wireless router? Okay. Okay. Make sure you remember that as well as the password. We're going to assign that settings to your new lens this right now. Later, okay? So, um, is your, um, new router the MX2000? Is it connected to the power source? [silence]

But did you turn it on already or not yet? Can I try to turn it on? Make sure you are using the correct power adapter that came along with the linksys router. The router, ma'am? Make sure that that node, ma'am, is connected near to the uh, near to the modem because later on, um, at the back of your MR9000, there is an Ethernet cable that connects between the modem and the linksys router, right?

So, just simply unplug it at the back of your Linksys, the one that's connected to internet or Internet. Unplug it at the back of your MR9000, connect that cable to your new Linksys router. Yes, ma'am, okay? Because the router then the new MX4200 will be c

[silence] okay, and then on your modem right now kindly unplug that yellow cable out from the modem and replace it with the white cable. okay okay is it connected now the other end of the key white

yes? um yes that's on your modem or into your old bling sis that's on your modem right okay Yes. So unplug it from the modem and replace it with the white cable and Okay.

From the modem. the one where the yellow cable is connected, right? Unplug the yellow cable out from the modem and replace it with a white cable and the other end of that white cable, connect that to your new Lindsay's router on the internet port

Also the take a. OK, I'm sorry. I'm here to hear. OK, just I'm sorry. Oh, no go ahead.

On the new one, you know, you connected it onto the internet port, man. The one that's labeled as, the one that's labeled as, with yellow. How many ports on the Links' routers do you have? The new one. Okay, you can, click that on the, right next to the, power cord.

[silence]

okay ok, uh, uh power cord? You can just unplug it at the back of the old drawer ma'am. Then just make sure that you know where to put the power cable. Yes

Okay. Since the router is in purple, right, the new router is the light is purple. So that means it's ready for setup. Okay? So the next step that we're going to do is we're going to configure this new router. Okay? So, um on your router, uh on the new router that you have at the bottom of the router, you can see there the reset button, correct? [silence] Yes. Um, please, um, press the reset button five times within five seconds. You going

Second, like press release, press release again, five times, within five seconds or five times in five seconds, okay? so press release, press release, five times, not too fast, not too slow. uh RESET, ma'am. Do you have it there? Press reset, ma'am. There's a button in the front of your bracket, wire. That's the one you have there, the on and off switch, right? And right next to that is the WPS. And then next to the off button, ma'am, you can see there the ANC off, active noise canceling off. That is a normal volume. You can see there, ANC off. That is normal volume.

that, that is the reset, the one that's on the top. the smaller button. yeah, the smaller button. so you have to press that five times within five, five times in five seconds. again, not too slow, not too fast. so just press release, press release. yes, five times. okay. Okay, what's the light right now? Is it, um, blue. Did you find it? Okay.

So what's the light on right now, ma'am? Is it blinking purple or is it now blue? Okay, let's just wait for that. Probably it's now initializing the set up the router.

Let's just wait for another minute to make sure that it stays in solid blew. Okay? Okay, let's just wait. [silence]

Earlier, Mom, the old router, what's the light earlier before we disconnect, set solid blue? Solid blue? [silence] Okay. [silence] The yellow cable right now, it's not connected to your modem. The only cable that's connected to your modem, is the white cable, right? [silence] Right now, it's still red.

.the yellow cable right now isn't connected to anything, right? Yeah, that's okay. So just the cable from the modem to the new link router, right? And right now the router's still red. be sure the cable is properly plugged into your modem as well as to your new link's router.

[silence]

Okay, ma'am, can we turn off your Linksys router? Turn it off. Um there's a switch at the bottom, or you can just unplug the power cord. [silence] I just used the switch because at the bottom of the router, the new router, there's a switch there that you can turn it off. And then, also turn off your cable modem. Okay.

Okay, so turn the modem if, yeah, just probably unplug the power cord if there's no on off button on your modem. This is just unplug the power cord. [ silence] Okay I'll tell you when to turn it on okay, he says [silence] All right, man. Please turn on the modem first.

okay, let's wait until all the lights on the modem will be ready. And then this is when we're going to turn on the router, the new linksys router. okay. [silence] all right the modem is it ready all the light on the modem is it now solid solid blue

Please turn on on your linksys router ma'am. The new linksys router. [silence] On your uh new linksys or the modem. [silence] Okay let's just wait for that ma'am. That will take like uh one minute to two minutes to fully uh stab us or sometimes it could take three to five. So let's just wait. We are considerable.

Um, yes. Um, yes. Is it sold, ma'am, or is it blinking? Okay. That's on your new Linksys router, right? Okay. Let's just wait for, um, let me just set my timer, let me just set my timer. It'll wait for another one minute to make sure that it's, um, stable connection okay that will stay blue then after this we're going to, um, set up the wireless settings of your, um, new router. Um, by the way, uh, do you have a computer or that we can use? Uh, yeah, we can try to use your iPad.

Okay. Um, that depends on how the um your device will cooperate, Ma'am. Do, because right now our next goal is we connect to the Wi-Fi network and then we're going to check if the internet [silence]

at is working and then after that, we're going to personalize your wi-fi. we're going to rename it to the name that you like. Alright. So on your iPad. Okay. Can you see the uh, your network? Um on your iPad, please go to settings. alright. after you go to settings, can you see that your network name Velop setup? Something like that. Okay.

[silence]

okay. the password ma'am is the one that's underneath your new lynx router. there's wifi name and there's wifi password, right? there's name and password okay. so they use that password. [silence] and then . [silence] but [silence] but .

moderator ok so it's it shows connected now to your network ok um I'm sorry yes click on join after join u as it shows connected like there's a check mark

[silence]

the internet or trying to connect to the network. but still no no [silence] tap the name tap the name and then check if you can see the [silence] details like do you have IP address? yeah [silence]

an IP address? what's the IP address? meanwhile, uh-huh okay okay 192.168.1.33 right

Okay, good. And then kindly close this page then kindly open internet browser. You can use Google Chrome or Safari. Okay. Check if you can access now the internet using the new router. How about try to access any website or you can type like you can go to like YouTube. Check if you can. [silence]

if you can play video. you can check if you can open your email on the iPad. well yeah there are Okay it's online now. Okay that's good. so let's go back to your

Yeah. Right? So the one's here that you have to enter... this number 192.168.1.1 and yeah then okay and then unlike chrome or Safari and then dot one six eight dot one one. yes 168.1.1 and then enter huh.

one dot one dot one. Okay, again 192 dot one six 8 dot 1 dot 1. And then enter. All right. Is it asking for, um, router access? Like is it asking for a password? Or is there a connection? Is it not private? Oh, it it gives you different search results. Um, did you type it on the address bar, ma'am?

What's on the address bar right now? Is it double U dot Google dot com, double U dot Bing dot com? open another tab and put it on the address bar or just put it above in the search bar, not on the search. it should be on the top one nine two point one six eight point one dot one dot one dot one.

Okay, they have the option continue to Linksys Smart Wi-Fi or there or just stop the the to um you have that image of a phone right just stop on it. Okay.

Alright, is it asking for router access or asking for username and password? Okay. On the router password, how about type admin, A-D-M-I-N, all in lower case? Is it accepted? Yes. Sign in. Is it accepted or not? So what happened? I don't know. You're not on the lynx smart Wi-Fi tools.

You are now on linksysmart Wi-Fi tools, right? Or how about linksysmart Wi-Fi Is that the page that you have? Okay, kindly scroll down and then at the bottom, you can see there are very tiny writings like and user license agreement privacy statement Can you click on CA? Look for CA Yeah, look for CA Click on

Tap on C. After you tap C, scroll up again. And then this time, select on Wi-Fi settings. Okay. On no Wi-Fi settings. No, not this one. The one that's on the right, on the left side, Wi-Fi settings on the left side. Okay. So we're on the Wi-Fi settings now and currently we are connected to a network. And then, when you click on Wi-Fi settings, it will display.

the, um, the 2.4, the 5 gigahertz, right? Mhm. Hmm. Hm, and then, what other, you have five, uh, three, uh, uh, um, how many settings do you have, ma'am? How many Wi-Fi names do you have there? Three or just two? [silence] Okay. [silence] Okay. Aside from 2.4, do you have the, um, 5 GHz?

So, you have also D6, or you have 5 GHz 2.4 and 5 GHz 8 H2? Okay. So ma'am, this is where we can change your Wi-Fi settings. If you want to rename it from Velup setup to a different name. Okay. So can you still remember the name of your network that you set up before? Okay, so please type it in there right now. Did you separate the name before from 2.4 and the 5 gigahertz.

Did you separate the name? How many network names do you have before? Just one or two? Okay. So, you can just rename it to your network. Um, same on the 2.4 and the 5. So you can rename and then you can also, um, change the pass-- Yes, ma'am. 2.4 and 5, you can rename it, ma'am. Yes, uh, yes. You can change it. They just-- we can put it on the same name or the same-- and then same password. [ silence ]

[silence]

Yes. Um, [silence]. Okay, so you're connected. So can we try to [audio blurred] open a new window? [audio blurred]. [silence]. Okay, that's great. And just type in again, HTTP://my.local.mobile. So it's my [audio blurred].

Click on OK or you click on apply at the bottom.

Okay. Click on yes. Okay. Then what options do you have? All right, and click OK.

And then, your IP address will be disconnected from the network, since you were connected to the LTELESER. [silence]

No. Um. Yeah. We'll see what your check automatically is. an option below. search for a browser or a file. or a manual update. All right. Can I connect to your name? Then tap your password. Yeah. Go ahead. Okay. Know about this. Uh, can we open up and do you have. And on the address bar.

Did you try to reconnect now to your new, to the name that you have changed? [silence] Yes. So, right now does it show? Okay, right now does it show it's connected to the old name? [silence] And the Internet, is it still working? [silence] And then close. [silence] Yeah, just open a browser then try to [silence] [silence] um check again if you can play videos on YouTube, you can open your email, something like that. We're testing again if the internet is still working after changing the Wi-Fi setting.

Okay, sell online. So how about your phone? Can you try your phone if it shows connected or if it connects to the Wi-Fi? All right, that's good. That means you already set up the new Linksys router. So you may try to check your other wireless devices, ma'am, if it's still able to connect to the new Linksys with the same name that you have before.

Let me search for the search options over here. that's good. I've got my it's embedded. I'm sorry.

Okay. bless you, ma'am. Okay, that's good. So just observe, ma'am, your connection. Okay? So, um, since your um, your devices on the bedroom as well it shows connected, what are those devices on the bedroom? Is it computers?

Okay. And what are those devices? [silence] Okay. Um yeah, are we on the WordPress centers? [silence] So just port change it at her setting. I just need you very slightly. Move the change to the every setting. [silence] Yet. [silence] And the Wi-Fi. It redirect the Wi-Fi. [silence] And there they had it. [silence] Click on these tabs. [silence] The what is the IP before access?

Okay. So that's good. So that means you were able now to connect to the internet. Right? Okay. So basically again, we were able now to um set up your um new router and after setting it up, your wireless devices is um able to connect now to the um internet. Okay? So, is there anything else, ma'am?

Yes. Yes. Mm-hmm. Is it the same before? Actually, ma'am, with the router, the old router that you have, as I mentioned, you may um use it as um like a an extender or like and um that can extend the signal to where it has a low signal. Okay? Um all you need um yes the old router that you have, um you can actually put there on the area that has a low signal. All you need to do, ma'am, is just reset the um the old node, okay? Yeah. Okay. And then,

Alright. And then, after you do the reset on the old node, make sure that the light on the old node will become purple. Okay? And then, after that, you do the fiber press again on the new router that you have. Okay, you do the fiber press on the reset button so that the old router will be added to the network. Okay? You can. And then, once the new node, once the old node, the old router will be, the light set back to blue after the reset and after the fiber press, you can put it there inside your room, which has the one that has a slow, low signal, and that can extend the signal there. Okay?

Yes, ma'am. Okay? But, um, I'm sorry. Uh, right now the old- uh, no, the new router, where is it located? Uh, where is it? Is it in the living room? Is it in the kitchen? Yes, sir. Okay. You may try to put it there, ma'am, on probably on the living room. Okay? Or it could be on the room that has lost other room that has low signal. Okay? But you need to uh configure it first. Okay? So that it can extend the signal from your um new um wireless router. Okay? I

you do then the five press on the new router, you know already how to do the five press, right? Once, if you do the five press on the new router, it will add the old router to the network. Okay? and then wait until the light on the old router will turn blue. Okay? All right, so if there anything else, ma'am, I can assist you with? Okay. All right. So in case in the future, you need assistance on your new router, like your MX 4200, okay? Um, just give us a call, okay? All right. All right. You're welcome. So thank you for calling Xfinity, ma'am. This is Corlia. Have a great day to you.

Goodbye.