V2 Rubric Detail — 2e4de0b0-7ed6-11f1-a…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-07-13 16:16
Duration
58m 30s
Contact
605-595-4865
Issue Type
WiFi Connectivity
V2 Outcome
Successful Resolution
V2 Band
Meets / Exceeds

Agent & Case Context

Agent
Gerlie Miguello
HappyFox Case
#LTS00136898
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: No internet connection
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (1 hallucinated segment, 3 too-garbled-to-score segments). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution4.00/5
Accuracy4.00/5
Communication3.00/5
Protocol2.00/5
Efficiency2.00/5
Overall3.3/5

V2 Rubric Scores

Resolution5.00/5
Technical4.38/5
Communication3.75/5
Ownership5.00/5
EscalationN/A
Customer Exp4.29/5
Overall91.5% (+25.5)

V2 Grader Summary

The customer's Wi-Fi issue was resolved through guided troubleshooting including factory reset, 5-press method, node repositioning, and SSID reconfiguration via the local web UI. The agent demonstrated ownership, technical accuracy (with 5-press correctly interpreted per KB), and appropriate communication despite minor call control lapses. No escalation was needed or performed, and the customer confirmed connectivity before ending the call.

V1 Case Analysis

Customer had red LEDs and couldn't connect to Velop Wi-Fi. Reset both nodes, performed 5-press on parent, accessed 192.168.1.1, changed SSID/password. Wi-Fi restored; advised power-cycle over reset if issue recurs.

Troubleshooting Steps
  • Reset parent and child nodes (15-second hold on reset button).
  • Placed child node within 1 meter of parent.
  • Performed 5-press on parent node reset button.
  • Accessed router UI at http://192.168.1.1 with default admin password.
  • Changed SSID and Wi-Fi password, applied settings.
Key Observations
  • Agent did not confirm the exact Velop model before using the 5-press method, though the procedure is valid for all WHW/MX/MR/MBE models without a dedicated Pair button (KB: universal_5press_models.md).
  • Warranty status was never discussed or verified, a protocol gap for troubleshooting eligibility.
  • Agent described the 5-press as a reset (transcript [16:00]), which is technically incorrect per KB (5-press does not erase settings), but this did not affect the outcome.
  • Long silences and lack of concise call control reduced efficiency and caused confusion.
  • Final verification was incomplete — child node blinked red after relocation, but agent did not recheck status.
Positive Highlights
  • Polite and patient tone throughout the call, especially during customer confusion.
  • Provided correct local IP address (192.168.1.1) and default admin password (admin) for router access.
  • Successfully guided the customer through resetting nodes and reconfiguring Wi-Fi settings.
  • Correctly advised against future resets and recommended power-cycling instead (transcript [57:00]).
  • Confirmed Wi-Fi connectivity on multiple devices before closing the call.
Agent Errors / Gaps
  • No warranty eligibility check performed.
  • Misrepresented 5-press as a reset (transcript [16:00]), though the procedure itself was correct for the inferred model family.
  • Repeated pauses and lack of concise call control.
  • Did not verify final node status after child node blinked red post-relocation (transcript [55:00]).

V2 Indicator Ratings

Resolution
R1 Met Issue actually resolved conf 98%
Customer confirms Wi-Fi is connected on multiple devices and states, 'I think it’s set now so far. All right. all right, so I think, I think we're good for now.'
R2 Met Diagnostic thoroughness conf 95%
Agent guided customer through factory reset, 5-press method, node repositioning, LED interpretation, and web UI login to reconfigure Wi-Fi settings — all relevant and sequential steps.
R3 Met Correct resolution path conf 93%
Agent applied correct troubleshooting path for Intelligent Mesh system (WHW/MX/MR family), including reset and 5-press, without prematurely suggesting RMA or dismissing issue. Ticket confirms product model (WHW01) and out-of-warranty status, aligning with agent's best-effort troubleshooting approach.
Technical Accuracy
T1 Met Technically accurate info conf 94%
Agent identified red/blinking LEDs and missing SSID as symptoms, confirmed ISP connectivity via customer report, and logically progressed through reset and pairing procedures.
T2 Partially Met Appropriate tools / resources used conf 90%
Agent instructed customer to access 192.168.1.1 and use default admin password, but did not verify WAN status or internet connectivity in the UI — missed opportunity to confirm resolution with tool.
T3 Met No misinformation conf 100%
Technical guidance on LED colors, factory reset (15s), default admin password ('admin'), and local IP (192.168.1.1) is correct. Per universal_5press_models.md, the 5-press method is a valid escalation/diagnostic tool for these models; while the agent presented it as a fix, the rubric's '5-press pairing calibration' explicitly states: 'If an agent advised a customer to use the 5-press method on any model listed above... this is correct protocol — do not mark it as an error.'
Communication
C1 Partially Met Clear & professional language conf 85%
Agent maintained general direction but had multiple unexplained silences, failed to set initial expectations, and asked for serial number after customer already offered it.
C2 Met Confirmed understanding conf 90%
Agent used simple language, repeated instructions clearly, and confirmed understanding (e.g., 'let me know if you see any error message').
Customer Ownership
O1 Met Ownership & empathy conf 95%
Agent owned the case end-to-end, performed all troubleshooting, and did not transfer or disengage prematurely.
O2 Met Proactive follow-through conf 90%
Agent provided clear next steps: move node, wait 2–3 minutes, unplug/replug if needed, and avoid reset button in future.
O3 Not Applicable Closure confirmation conf 100%
No prior case history referenced; no handoff occurred. Ticket shows no related prior tickets for this contact.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 100%
No escalation was performed and none was warranted — issue was resolved during the call.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation occurred.
Customer Experience
X1 Met Customer effort minimised conf 92%
Agent apologized for line issues, thanked customer for patience, and remained courteous despite customer frustration.
X2 Met Tone & rapport conf 88%
Agent matched customer’s pace, allowed time for physical tasks, and responded empathetically to expressed difficulty.
X3 Partially Met Overall experience conf 85%
Customer repeated information (e.g., serial number, node status) due to agent not capturing or referencing earlier input; multiple silences increased effort.
Call Transcript84 turns · 98 lines
Speaker 1
Hi. I'm having trouble with my Wi-Fi. I just, I know my modem's good, but this is it just keep getting the red button. I can give you my serial number. Hello? Hello? Okay. Are you ready for the serial? Okay. It's two five. Okay. It's two.
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. Certain products will be supported, while end-of-support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. While waiting, you may also visit support.linksys.com for more information about your product. I think you for calling Linksys. This is G. How can I help you today? Yes, ma'am. Hello. Yes.
00:00
Speaker 1
Do you have those same serial number also? Yeah, we do have internet connection. I called the company that we're with Midco midcontinent and they verified it and we actually re re re booted it and everything and it's fine. It's just our Wi-Fi. Do I have a Wi-Fi? No. Um, well yeah, it's a Linksys. No. No.
01:00
Speaker 2
Lost internet connection. I'm sorry ma'am, you're. How did you confirm that you're, uh, there is internet connection on? Uh huh. I see. Do you have like a Wi-Fi from your modem, ma'am? Yes. A separate Wi-Fi from your modem. No, ma'am. Aside from your Linksys. Is there any other source of Wi-Fi? No. Okay.
02:00
Speaker 1
Uh hue. We have one for the main and one for upstairs. Upstairs. Uh I unplugged the Link system and then waited uh for a while and then plugged it back in and then I pushed the reset button on the home one too and that didn't seem to help either. Right. Yep. The Wi-Fi name? No.
03:00
Speaker 2
uh... uh, you have how many nodes in total, uh, ma'am? Shew, so one parent. Uh-huh. I see. So what have you done so far, ma'am? Like the troubleshooting you did. Hm. Okay. I see. But after, uh, you press the reset button, you still have a red light at the top. How about the Wi-Fi network, ma'am, is it showing up or not? No, okay. So, yeah, before we proceed with the troubleshooting,
03:00
Speaker 1
it's Midco, Mid-Continent communications? They just go by Midco. Yes, it's 605-595-4865. It's Pam, Boe, or Pamela, B-O-E. So it's Pamela Boe, 53, at Gmail.com. [silence]
04:00
Speaker 2
uh, Your internet provider's name, ma'am? mid continent. M coincides. okay. Did, go, got it. Thank you. okay. So, ma'am, may I have your phone number, just in case you get disconnected? 4 A 6. So how about your first and last name, ma'am? Okay, how about your email address?
04:00
Speaker 1
Okay. It's B O E P. P E E P. P E E P. yeah it is? let me just double check but I don't think it is yet. No, I do have a a VPL P set up but I tried that and I I tried different passwords cuz I had three different ones but it wouldn't work either.
05:00
Speaker 2
Okay, let me just check all of those information, ma'am, okay? So for this troubleshooting, ma'am, I know what wifi name did you create for your for your internet? Mm-hmm . Okay, and that's yes. And right now that name is not showing up anymore. I see. Okay.
05:00
Speaker 1
Okay, let me go get it. Should I bring checks?
06:00
Speaker 2
Okay, so since you mentioned, ma'am, that, uh, you did a reset on your uh router, that means that, uh, this device is already back to default. So that's the reason ma'am, why you're not seeing the wifi name you created before, because it is back to default already. So what we will do, um, I will ask you to bring the second node and, uh, put it right next to the main one, Ma'am. Like bring the other node, um,
06:00
Speaker 1
Okay. Okay. This second. Get my steps in here. M. M. Okay.
07:00
Speaker 2
Oh, just the adapter, ma'am, just the power adapter. [silence]
07:00
Speaker 1
I don't have to have it plugged in, do I? Okay. Let me see if I can find a plug in here. I just moved, so. All right. All right. I have it plugged in. And it's in the same room. Is that okay? Does it have to be, um, what's a meter? Is that like three feet? Okay. Let me just undo the wire and then it should help. Yeah, the other one, the the modem is up in the closet on the top shelf. Okay.
08:00
Speaker 2
[HUMAN_REVIEW] It should be plugged in less than a meter away from the main, uh, main one, ma'am. Hmm. Same room, yes, ma'am. Less than a meter away from the unit, if possible. Um, let's say around like that, ma'am, yes. Less than three feet. Hmm. Hmm.
08:00
Speaker 1
All right. Now what? Yeah, Yeah, same model. You need the serial number or not? You need it or not? No, OK. On the second mode- on the second node, it's kind of a purple-y color, on the other one. That one's still red on the main one.
09:00
Speaker 2
yes and the second um node ma'am just confirm this is the same model right okay i see same model uh that's good ma'am okay so no no ma'am that's fine i just need the parent's note okay so for this one uh let's wait for the node to fully boot up let me know what's the light after a minute mame
09:00
Speaker 1
Now it's red on the second one. And it's blinking. [silence] Hello? Hello. Hello. Okay. So, yeah, the second one is blinking red. In the main, yeah. No, I didn't. Now the first one's kind of.
10:00
Speaker 2
yes hello ma'am blinking red ok did you yes did you do a reset on the second one ma'am ok can you [silence] hello ma'am yes did you do a reset on your second one ma'am is it blinking ok Can you [silence] hello um is it blinking now [silence] ok flat lining ok arms [silence] ok can you do a reset there i want to make sure that we still have beats so that i can troubleshoot this for you ok um, hum, okay, back to Polly, thank you, okay, ma'am, that's okay, we will troubleshoot that one right after this, so can you do a reset, ma'am, on the parent nose? yes, um, sorry, the second one, ma'am, the second one, the one with flashing red light. Yes, there's a reset button underneath, press and hold it for 15 seconds.
10:00
Speaker 1
Now it's blue, kind of a purplish blue. Now the main one is more red, red now instead of pink. They're both stay in the same color. One's the main one. [silence]
12:00
Speaker 2
Uh-huh. Uh-huh. Same. How about the second router? [silence] What do you have there in your long sleeve? [silence] It looks so comfortable.
12:00
Speaker 1
It's still kind of a purple. It's steady purple. Yeah, it's steady. of a purple-black blue. Now, it's starting to blink a little bit slowly. Now it's red. Deadly steady. Yeah. Well, they match. Does it take them a while to kind of link together once they've been reset or How long does it usually take for them to get back online? On the second, it's... On the main one, it looks... Yeah, it looks more pink.
13:00
Speaker 2
Uh, can you check the light on the top of the second router man. Is it solid pink?
15:00
Speaker 1
the other one looks a kind of orange ish red. The second one. Okay. Uh huh. On the bottom of the main one. Yup. Now it's kind of a orange color. I'm just yellow. [silence]
16:00
Speaker 2
Okay, can you do this, please? On the main Lynksys router, ma'am, the one connected to your modem, there is a reset button. Yes, can you please press and release the reset button 5x?
16:00
Speaker 1
And it's blinking. Okay, now it's blue. It's solid blue. Greenville, that blue is green. Another one still red. Now that's blinking. still blinking red the second one it's kind of a green color but it stopped blinking I can tell they're the same color they look like they're the same color let me see if my wi-fi is on a second you know, it shows, um, it doesn't show be Bo Peep, but it shows, um, it doesn't show Bo Peep, but it shows, um, the bell up. Um, and I can't get the password in there. Let's see here. [silence] Let me see if I can put it in here now. How do I? Yeah. [silence] Just unable to join the network. Do I have to join the network in order to get my Boピ except out? Hello? Um, well, I've been trying to see if my Wi-Fi is connected. And and um, it says not connected. And then it shows um, my network, it says Vellup 55B
17:00
Speaker 2
I'm sorry. What's the error, ma'am? What you're trying to connect? [silence] Uh huh.
22:00
Speaker 1
Used to join the network. Uh, I don't know. I thought it was Lynkcenter. system. But maybe it was velop. but it was a while back.
23:00
Speaker 2
Uh huh Uh huh Did you connect to the build setup name? Uh huh.
23:00
Speaker 1
Let me try the old one and see if that doesn't I had a couple of them here. It's unable to join it. Would I do the midcot midcontinent or to to be connected or what?
24:00
Speaker 2
ah-huh ahahah ah-huh up
24:00
Speaker 1
I mean, they look like they're working there. Well, they're kind of a green, should they be kind of a bluish green to be working? The Linksys, you know, the pods or not the pods, whatever you call them, should they be a green color, kind of a bluish green color? Okay. They're both kind of a greenish blue.
25:00
Speaker 2
Mhm. I'm sorry. Mhm. Mhm. Yes, it should be that color. Mhm. What's alive on the node right now?
25:00
Speaker 1
And that's the color they should be to be working, right? Let me try it one more time. [silence] Yeah, it says unable to join it. Okay. So, I don't know if I have to do it through mid continent or through the link system to get my wi-fi. bit it.
26:00
Speaker 2
It should be on the links, man. the links to Wi-Fi. the develop set up name, do you still see that?
27:00
Speaker 1
Okay. It says, Veloop set up. Enter the password to join this network, but I can't, um, it won't take my password. Is there a place I can get a new password to make it work? It should be on what? Okay, let me see here. Maybe that's what I'm doing wrong. Oh, okay. Let me try one more time here.
28:00
Speaker 2
Okay, connect to that name, ma'am. Use the password written underneath the latest note. It should be on the bottom, ma'am. The bottom of your parents' note.
28:00
Speaker 1
[silence] Amanda, do you want to check to see if you're on upstairs? Sure. It's under um this one right here. It's calledBelt setup.
29:00
Speaker 2
Okay. Ma, ma, ma what is a light on the top of your child, your child node? [silence] Yes. Did you try to connect the other device ma'am like uh other phone or other or a TV or a computer okay. and same error message, right.
30:00
Speaker 1
Wow, not connected to the internet again. But I hate this stuff. I'm just not with it. Let me see if my daughter's having any luck upstairs. Any luck, Amanda? [silence] I know. can you rename the the wi-fi okay okay so what do I have to do now you said what what do I do now my phone is 4 8 6 5 yeah it's an apple um it's kind of a greenish gray 4 8 6 5 7 8 9 okay
32:00
Speaker 2
we get map. Yeah. the app or the user interface. We will do that right after we confirm that the now are already 4K. Yes. Uh huh. sorry ma'am. Um can you please, what phone are you using right now? I'm sorry ma'am. Uh no I mean is it Android or is it um Apple phone? Okay. So can you confirm again ma'am the light on the top of your two nodes?
33:00
Speaker 1
Greenish color. Yeah. Yeah. Yep. Is it working then? Okay. Okay. Yep. Let me check. No, it says you're not connected to the internet. On my computer. Yeah. No.
34:00
Speaker 2
Green, on both. Okay. Okay. So you are, yes, actually that light there means it's online. Okay. And um, you are connected to develop set of names. Aren't, yes, you are connected. Right? Okay. Is your internet uh working? Can we confirm? Okay. So, So, still? On your computer, but is your computer connected to develop set of name?
34:00
Speaker 1
Let me see here. Mm. On what device? On my phone? Okay. Okay. Okay. Let's see here. Mm. Okay, the Wi-Fi network Belup requires a WPA2 personal password. You can also act. Okay. Okay. So I need to put that one in?
35:00
Speaker 2
Can we use that one? Uh, make sure to use the password underneath the parent node. The one connected to your Midco mode uh modem. On your computer since we're checking the internet on your computer. Okay. So that's that's the password on the bottom of your parent node there. No one wired to your Midco. Yes.
35:00
Speaker 1
okay yeah okay S is it a five. probably. yes. you
36:00
Speaker 2
I'll try this way first, ma'am, if it's not correct, then we will try as... [silence]
36:00
Speaker 1
now it's connected these that's on so now can I change the name of it where it was before? Okay
37:00
Speaker 2
Okay, good. Can we check your internet if it's working? It is connected. Okay, that's good. Yes, yes, make sure. Yes, we will do that one now. Okay, do you have the out? [silence]
37:00
Speaker 1
I don't think I have it on here. Yeah, the Linksys. Yeah. I'm gonna say if I can put you on speaker real quick here. Let's see here.
38:00
Speaker 2
up on your phone or no, okay, uh, ma'am, let's use your computer, okay, since your computer is already connected to your network, your Wi-Fi network, uh, kindly open a browser.
38:00
Speaker 1
I can't get out of this right now. I don't want to lose you. Okay, go ahead now. Go to the browser and do what now? Mhmm. And do Uh-huh. 192.
39:00
Speaker 2
Yes. Open your browser and on the address bar, type this number, please. 192. Make sure to put it on the address bar, ma'am, okay? [ silence ]
39:00
Speaker 1
[KEEP_UNCERTAIN] So it's just what? Uh huh. So it's 192.168.1.1. Hello. Okay. Yep, I have it. so let's get you up and running. download the Linksys for setup. I do have it on my phone, but I need it on my computer. Okay, now what do I do? No, it doesn't.
40:00
Speaker 2
no. One 92.1.6.8.1.1. Okay. 6.8.1.1. Okay. 6.8.1.1. What does it say on the WAN2 page, Matt? Is it asking for a password? [silence] Okay, so if I was to turn this bad boy on, oh, you don't have a power cable?
40:00
Speaker 1
This is download the Linksys app for setup. Okay. Okay, access router. router password? Hello? Hello? Hello? It says access router and then it says to put in the router password, so should I put in that one from the bottom? Okay.
41:00
Speaker 2
Oh, okay. Can you tap on the picture of the phone map? Hello. Yes, ma'am. Yes. Sorry. Okay. Yes. No, ma'am. No, ma'am. It's a different password. Can you use admin all over case? Just five that's there. A-D-M-I-N all small.
41:00
Speaker 1
let's see admin what well, did you say admin and that's it okay? okay. no it says smart wifi tools and it shows network okay it says this device is connected and the router is it shows a check for that and then the internet yep and green
42:00
Speaker 2
Okay, and what does it say man? Yes, just, yes, that's it man, just five letters. Just A-D-M-I-N, all small letters. Let me know if it's um, uh, wrong mimic or uh, or invalid. Okay, that's good. Yes, what does it say on network status man? Uh huh. Okay, and it says connected on the, on the top. Okay, that's good. So that means that you have already your internet.
42:00
Speaker 1
Okay. Okay. Okay. And then the CA, you said click on that? Okay. okay. huh uh-huh huh uh-huh huh Okay, Wi-Fi settings? Okay. And click on the X or up over in the corner or what? Let's see here. So click on what now? Um, it says, uh, develop setup 55. Is that it?
43:00
Speaker 2
Can you go go, go to Wi-Fi settings? Yep. On. Under wireless map, you have Wi-Fi the Wi-Fi name, the password, security mode, channel, channel and channel width. Wi-Fi settings, uh, stay on wireless map. This is, do you have this the Wi-Fi name? Okay, you can erase, yes, you can erase the name, ma'am. If you click on them, [noise]. [silence].
44:00
Speaker 1
Oh, let's see here. Okay. Okay. It shows the password underneath it. Under develop. Okay. Let me just see what I had before. Okay. Okay. So, um, let's see. So the wifi name I can change it to what I want. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. And the password [silence].
45:00
Speaker 2
erase the name, there's an option for you to erase the name and change it to your preferred name. Okay. You can also change the password map and I will ask you to do the same thing on the other name on the Wi-Fi, right? Same name, same password. The five gigahertz map. Five gigahertz. Yes. uh, whatever name you want ma'am. Uh as well as the password, you can change it into what name uh password you want. [silence]
45:00
Speaker 1
Yep. All right, and then, I don't have to do anything with the certain security mode or anything like that. Just click apply then. Okay. Well, it says, "Changing Wi-Fi settings will disconnect all devices, including this one from the router. Simply reconnect the devices using the new wireless settings shown below." I haven't changed the second one, though. I can what now? Okay. So, okay. So I'll just click to continue. Click yes. 'cause it says you're updating Wi-Fi.
46:00
Speaker 2
Yes, no need ma'am, just click on apply. Okay, and let me know if you will see any error message, okay? You can change it now then. You can change it now. Say, use the same, yes, same name, same password.
46:00
Speaker 1
settings and it says changing Wi-Fi settings will will disconnect all devices including this one from the router. Simply reconnect the devices using the same wireless setting shown below. You may want to write them down before continuing. Should I put no? [silence] Do you want to continue? Yes or no? [silence] I have to? Okay. Okay, the router is applying changes. Okay. And then um I got to change the other one too. It's waiting right now. It's changing everything. Okay, let me change this other one here too. [silence] And I can
47:00
Speaker 2
[silence] Um, yes, ma'am. You have, you have to continue.
47:00
Speaker 1
I have the same password for that one too okay. Did I have that right? Yep. Okay, and then push apply. Mhm. Um, not yet. No, it just says, um, says, Wi-Fi settings are all set here. So, should I just push okay?
48:00
Speaker 2
Yes, same password. Okay, is there any error message encounter man? [silence]
48:00
Speaker 1
So, how to get out, do you have to sign off here or sign out or not? Am I all done? Okay. Okay. Okay, let me check here. Yep. It shows beautiful. Yep. Yep.
49:00
Speaker 2
Mm-hmm. Yes, ma'am. Yes, hello ma'am. Sorry. Mm-hmm. Wow. Yes. Mm-hmm. Mm-hmm. Uh, we will confirm first man if those name that you send up is, uh, will show up. So let's do it on your phone, man. [silence]
49:00
Speaker 1
Yep, it's, it looks like it's connected. Um, let's see here. Um, yeah, I've got a, uh, another one out here. Let me check. I have a tablet here. I'm gonna make sure it's playing music. Let's see. And that's connected too. Yep, that's connected also. Check my TV. Let me see if that's connected. This one's a little more difficult.
50:00
Speaker 2
Okay, that's good. Okay, can you try to connect at least one device?
50:00
Speaker 1
Yeah, this is not connected and I'm not sure how to do it. Let's see. I might have to have my TV guy come. The one that put it up here, so let's see. I was watching him do it. Yeah, let's see. Hmm. At once, it was no internet.
51:00
Speaker 2
Let me know if it's con connected. And they're working. Okay. That's good. So next thing that you will do ma'am is unplug the second node. The child and put it on your preferred place. okay, do you want me to stay on the line while you move the node? okay.
52:00
Speaker 1
is there. Hopefully it still works when I put it up there. You've been very patient with me, thank you. Disruption. Okay. Okay, it's blue, kind of a periwinkle blue. I think. Yeah. Okay. Okay. And then then what? If it. Uh-huh.
53:00
Speaker 2
Yes, thank you, Ma'am. I apologize for this inconvenience disruption. Yeah, there is actually some delay on the line, Ma'am. Well, possibly on my end. Still trying to fix that. Apologize for that. Yes. It will take two to three minutes, Ma'am, before this channel is fully connected to the Parrot. So, if it starts blinking, then let's give it another two to three minutes. If it will blink red, let's wait for... [silence]
53:00
Speaker 1
Okay. Alright. Let's see if it's on. So are you on Manda? Yeah. Okay.
54:00
Speaker 2
the blue light again. It might take just a minute. [silence]
54:00
Speaker 1
Now it's red. it’s blinking. [silence] Let me check. Yeah. I'm just sticking it in the other thing. It's still working. The light's still red and blinking on the second one. Oh, there it's blue. Blue. Blue. (music) I think it's set now so far. All right. all right, so I think, I think we're good for now. Hopefully it will continue. Okay. Uh-huh. Don't push, don't push the reset button. Okay. So, um, just unplug it for like 30 seconds and then plug it back in. That's the best way to do it. Don't, don't push the the the, the reset button. Okay. Okay. Uh-huh. Okay. Okay. All right. I'll try that.
55:00
Speaker 2
Yes, yes, ma'am, it's already good. Just in case this happens again, ma'am, I will not suggest for you to press the reset button, because it will make your router go back to default. Yes, don't press the reset button. What you need to do first is try to just turn it off and then turn it back on and check if you can connect.
57:00
Speaker 1
okay. thank you so much for your help. alright. okay. alright. thanks again. yeah. yeah, you too. bye bye [silence]
58:00
Speaker 2
Okay. You're welcome. You're welcome, ma'am. Anyways, you can call us back if you need further assistance. Okay. Thank you, ma'am. Have a good day. Please stay safe. Bye-bye. [silence]
58:00