Speaker 1
Welcome to, apologize. I'm sorry my volume was down. I couldn't hear you. I apologize. Could you repeat that again? [silence]
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, please have your devices serial number and contact information ready. If unavailable, kindly callback later. For out of warranty product, paid support option may be available depending on the issue. Hi, thank you for calling Linksys. This is she. How can I help you today? Hello.
00:00
Speaker 1
Well, I wanted to ask you, my internet at my home, um, seems not to be reaching certain like certain parts upstairs and then a little bit further in on the downstairs. So I called my provider Spectrum and they did a check and can't find anything wrong. And since I'm since I have a router made by Linksys, they gave me this phone number. Um, I'm just trying to figure out why like two things in particular printers won't connect to the internet at the house. So I took a picture of the Linksys I have. It's a MR MR 8300. Um, I'm just kind of at a loss on where to go from here. [silence]
01:00
Speaker 2
Hi Sir. Yes Sir. My name is Chee. How can I help you, Sir? I'm sorry. What's the model, Sir? [silence]
01:00
Speaker 1
Oh, in, in, well, here's what's happening in particular. Um, there, there's two printers that we use for work. One is upstairs, uh, on our second floor. It sometimes gets connected to the internet. Sometimes it doesn't. My wife works on the first floor and on the rear of the house, she has the same issue that her internet printer is not getting a signal. When it was, sometimes it does, sometimes it doesn't.
02:00
Speaker 2
Okay, so it seems that this is a MESH device here. So the concern you have is that some part of your house won't get signals, right?
02:00
Speaker 1
Wireless. Right. Uh-huh.
03:00
Speaker 2
I see. Okay. Is this printer connected via ethernet or wireless? All this two are wireless. Mm-hmm. Actually, sir, there are printers that are only capable for wireless connection or wireless, yeah, wireless connection. The best thing that you can do for this for this printer, sir, if you can move it closer to your router, that will be better. Uh some printers by the way, sir, like HP or I forgot the other bad, they are only capable for 2.4 network. So if they're only capable for two
03:00
Speaker 1
Gotcha. hi hi can you tell us can you tell us a router is bad like do you need a new one? or is there a way to know that okay okay make it a mesh
04:00
Speaker 2
2.4 networks or they should only be connected to 2.4 so that they will not be disconnected uh like frequently. Um this router sure is actually one of our best device, but if it does not reach some other part of the house or the uh best solution that you can do for this one is to make it a mesh. Yes, yes. Yes sir. Uh you can add uh at least one of uh uh one of the mesh devices or W-Fi 6 and you can use this nodes or this router.
04:00
Speaker 1
right we bought yeah we bought one of those an extender we bought one of those before to see if it worked when you talk about mesh is that a whole is that a different router or what is the mesh part I don't get that
05:00
Speaker 2
as an extender to your uh new device so what will happen is that uh you will have a parent node which is connected to your uh to your modem from your internet provider and this other router will serve as an extender that will uh distribute the internet to the other part of the house uh it's like a booster that will uh provide uh like a Mesh consists of two or more devices or more router. So, we do have set of uh routers that can be called as a mesh. But this router that you have can also be used as part of the mesh.
05:00
Speaker 1
Okay, so, in your ask your estimation, you said this is one of your better routers that I have, and it it there's, there's no sense in replacing it with a with a better one since I've, this one is good. is am i making any sense? Okay. So you're saying to buy or are you saying I should buy something else? Is that what you're saying? I'm not understanding exactly.
06:00
Speaker 2
Yes. [silence] I'm [silence] I will not suggest, uh, I I will still suggest for you to replace it with, uh, one of our Wi-Fi6 or Wi-Fi7, but you can still use this as part of your mesh as a child node or as a booster. Okay. Yes, sir. Yes, yes, exactly, sir. I will suggest for you to get or to buy a Wi-Fi6 or Wi-Fi6E router.
06:00
Speaker 1
say would you say that one can you give me so is it a is that a Lynsey I just can I get a model number or so I can figure that out okay I apologize I I'm a little slow so did you say a Lynsey M is in Mary X is in uh whatever it is 6200 60 X-ray there you go 6200 that's a model and so what would if I replace my what am I doing here my uh my current one MR 8300 would you if I replace it with the MX 6200 replace it and see what that see if that works is that what you're maybe suggesting
07:00
Speaker 2
uh, white-uh, hi files, yes, sir, I, yes, I sir, uh, uh, our model number, uh, sir will be MX six two zero zero. If you will check it on Amazon sir, yes, MX six two zero zero. Text right? Yes, six two zero zero.
07:00
Speaker 1
OK. So the first part you said I would, I would disconnect the, the one I have which is the MR 8300. Disconnect that and replace it with the, with the MX 6200. Correct? We do that first? OK. that, then, uh, go ahead. I'm sorry. How, how do I, so if I've got the MR 8300 in my hand, you know, 'cause I, I disconnected it,
08:00
Speaker 2
uh that will really work sir so here's what you uh what will happen sir so you will have another router which is the wi-fi 6e that will be used as your main router which will be connected to your main uh to your modem and for you to make it as a master this m.a.t.e.5.0 you have this can be used as a wireless extender to your new parent's router mm-hmm Yes. Yes, sir. go to uh yes go ahead sir
08:00
Speaker 1
What do I do with that to make it a extender? How does that work? [silence] Okay. So is the MX 6200 just more powerful or something? Is that what you're saying? Okay.
09:00
Speaker 2
Okay, so for you to make this node as an extender, you have to add this to your new parent node or main router as its child node. So this is called child node, since this will be like a booster to your parent node. There are ways you can either wired this or wirelessly connect it and put it on some other part of the house where it gets less signal. Yes, sir. This AMX 6200 sir is way more powerful than the one you currently have. Uh especially the coverage change for this unit. This can cover uh up to 3,000 square feet per device and
09:00
Speaker 1
Gotcha. Okay. Okay. So this thing is called a links, I hope I said right, links ease M as in Mary X as in x-ray 6200. That's a more powerful one than I have. I could replace the one I have with this and I may get more coverage. Okay. All right. Well, thank you. Okay. Thank you. Bye bye. You two. Bye bye. You too. Bye bye. [silence]
10:00
Speaker 2
If you were planning to get higher speed, internet subscription, sir, this can also cover up to 2.5 gigabyte or gigabyte and can connect up to 2,000 device sorry, 200 devices per notes. Yes, exactly, sir. You're welcome, sir. Anyways, sir, if you're planning to do an upgrade and make a mesh network, sir, at home, you can just call us back once you already have the device. You're welcome, sir. Have a good day and please stay safe. Bye bye.
10:00