Speaker 1
Hello? Hello can you hear me? Yeah okay no that's fine. Yeah so I've got a ticket number which is lt I think it's S would it be LTS or 5? Can't read my writing. And then it's 001, 2, 3, 6, 6, 9.
00:00
Speaker 2
Welcome to Linxis support. To assure quality service, your call may be monitored. Please remain on the line for assistance. Hello. Hi, thank you so much for calling Linxis. This is. Yes, Hello. I can. Yeah. Hello.
00:00
Speaker 1
Okay, I'm calling back because, um, it's ongoing really, um, and there was a question that I verified, uh, hang on um with my ISP as for the settings on my router, um, now they are, it is set up to send a dynamic, not a dynamic, a static IP, um, to the Linksys, at which point, currently, the Linksys is creating a dynamic one, because my smart devices are having problems, uh, staying connected, yes. Certain things, these connections.
01:00
Speaker 2
Mm-hm, do you know what you're calling back again? [silence] Yeah, your, your modem is, is providing a static IP to your router? [silence]
01:00
Speaker 1
yes, yes, I can confirm that, so, uh, cuz, because we tried on a, I wasn't sure on some of the settings, it's like colored purple, but it couldn't have been, without explanation, it could be on or it could be off, now, when I've sort of put this this and if I disable them, then then there's no Wi-Fi, only uh Wi-Fi, so, obviously, they need to be enabled, so, enable the is uh DHCP's uh local area status that's enabled and DHCP reservation, I want my link to to produce um, uh, the, uh, oh, hang on, I, I want it to, um,
02:00
Speaker 2
I'm into the router. No, right. So, what do you want to do, sir?
02:00
Speaker 1
Oh, so, I'm, my fingers are dried out, so, and I've got an ID on this computer, and it's not reading my fingerprints properly. Uh, yeah, I, I want it, mind you, to do as my previous one did, which was create a or continuous static IP. Um, but it hasn't been doing that, so far as I can tell, because everything keeps losing connection. Um, yeah, I'm just trying to get back in on that, because I have got the page open, but I need to sign back into it, which I'm just trying to do at the moment. Uh, The, the, the, the ISP router is set up correctly. Uh, if I made any changes, go ahead.
03:00
Speaker 2
Have you tried to access the router settings? Okay, sure. So technically, you have the, so you configure the router as, um, Yes, but it, but it shows here that your router or the connection type of your router is, um, automatic configuration. D.H.C.P. So if you have a static IP
03:00
Speaker 1
Right, well, do I need to get back to, no, no, I get that, I mean, when I disabled it, um, I lost connection to, I, I had, I had, gone. Yeah. Yeah. Yeah, I mean, I've got to, what, what detail. Well, the one, they're giving me. My static IP address is, um, hang on.
04:00
Speaker 2
E-P if your modem is providing a static I-P to your router, then you should configure the router internet connection type to static IP and enter an IP address from your internet service provider. So you want that IP address? Okay, so you just have to set it up on the router, sir. Let us try to access it again. I mean, your router settings. The link is sir. [silence]
04:00
Speaker 1
[KEEP_UNCERTAIN] Yeah. Yeah, I think so. Um right hang on just one second let me just Oh. Right. I just need to copy something so I can log in to your page on my browser. Um. logging in. Okay.
06:00
Speaker 2
Do you also have the subnet master and gateway like that? All the information from your internet service provider. Oh, okay. All right, do you have to make sure of that, sir? Yes, the router is working right now, sir. blink, sir. What's the light indicator? Okay, now scroll all the way down to the bottom right corner of the screen. Sure. Click on CA. Okay. And then click on activity on the left side. Okay, under uh click on internet settings.
06:00
Speaker 1
Yes. Yeah. Yep. Yep. Yep. Okay. Yep. And now I'll go back some days connection and uh connections have automatic configuration. Yep. okay. Yeah, I think. I
08:00
Speaker 2
Okay. Before we do anything, sir, I just wanted to confirm. You called your internet service provider to verify if your modem is providing static IP. Okay. So they provided you information, like the credentials. Okay. Now, sir, as you see under Internet settings, on the left side, there's type of internet connection. All right, next to that, there's a highlighted word that says, edit. Click on edit. Okay, there's a there's a bar down arrow, right next to that, sir. You select static IP and it's going to ask you for internet IPv4 address, subnet mask, and default gateway. Did you have those information?
08:00
Speaker 1
[KEEP_UNCERTAIN] So, uh, this is when I've got the right ones. so internet IPV4 address. So, pages of stuff. Uh let me see. Let me just check that. Uh I'm looking at the right things. Right. Yeah, uh so IPV4 address, right, so, the IPV4 address would appear to be 62-31, 67-37. so that's the top row, yeah? Yeah? six, seven. Yes. I also had a guy checking the cabling today. Okay. Oh, hold on. I'll check that later. six, seven. Okay. Three, one. Yeah, and then we have to go through and redo it. I mean, I'm hoping this time because the the other the other last week it did lose connection. It accepted the the figures that I put in. And then after afterwards, obviously there would be a sort of reboot of the one piece, but it never reboot it just showed a constant red light. Which then eye I'm hoping. Subcall Max. On the set up leak. Um, and when I look. Yeah, it's only I have two. Uh, okay.
09:00
Speaker 2
remember sir that if in case they that the information you provide is not correct then you will lose internet connection. yeah did your provider provided you that as well. . I thought you you you already have those information I already. You don't have to verify it for P.
10:00
Speaker 1
No, no, what what what is, now I've, I've got that, I've got that, but what I'm saying is I also, by look, looking at the, not having logged into the the Triton, which is the the router, uh, that came up with a different one from the one they gave me. Now, which one should I use? The one they gave me? Okay, so, let's try that. 2, 5, 4. Let's try that. And then default gateway. Um,
12:00
Speaker 2
You don't have to verify it to make sure if that's what your internet service provider provided you then that should be the right one. Use the one that they provided.
12:00
Speaker 1
So the default gateways, they said is the same. So that's the same as the static, I'm assuming Well let's, again, try. We can only try, can't we? Yeah, the difficulty is, I have found that I've had different information from different people. Which further confuses the issue. I don't- I didn't- Yeah, yeah, yeah. Yeah, I did. So I'm just- Yeah. I'm just hoping that this time it actually works because last time I put this information in, it didn't appear to. So then we have the DNS ones which are, let's see-
13:00
Speaker 2
if that's what your printer the service provider said so then that's what you wanna enter you called your intent your service provider to verify this information right okay so you use those information you verified if it's
13:00
Speaker 1
Hang on. OK. So the primary DNS, which is the only one I need to fill in on this because it's saying the others are optional. So that's 194.168.4.1, 2, 3. OK, so it says after that, DNS two and three, they're optional. So I don't that's all I need to put in there by the looks of it. And then presumably just click on apply at this point, yeah? Let's try. No, it doesn't like that. [silence] the internet the internal address and default gateway address. Cannot be the same. Okay, so. And the gateway one then, let me just see if I've got another thing. Because this is the problem where I've spoken, but let's try that one. Let's see if that is happy with that one. [silence] since the gateway IP address is not valid, okay, so now we need to go, uh, okay, how do we edit uh static? Yeah, it's difficult because every time I speak to someone, they give me slightly different, the information seems to vary. Because also I've got default gateway. I've been given two, the first one we just found didn't work. That was 192.168.0.1. That was a no. Then, I think one of your people said do 192.168.1.1, but that's, okay. Well, so that's not the one that's wanted at the moment. So, I just need that
14:00
Speaker 2
That's the default IP address of the router, sir.
16:00
Speaker 1
IPV for justice, IPV for justice. Um, sorry, bear with me, I'm trying to find the right paper. Um, that's a good question. Uh, let me uh, right, let me just see if this gives us uh, it's giving a gateway serial number, but whether that means anything beyond that, I don't know. And then, now I've just turned those off. It can't yeah, yeah, it has that, but uh, I've turned that off both physically on the buttons on the router and online. I don't
17:00
Speaker 2
Is your modem sir, a plain modem or it's a gateway? You have wireless connections from your modem, sir? So technically, your modem is a, is capable, it has a wireless capability, correct?
17:00
Speaker 1
I've turned off tracking from the browser settings. [silence] Whatever. [silence] Yeah. Uh because I know it's working but it's not working as well as it used to. [silence] My for instance I have um - smart plugs. Now on my Apple Home app very often not all the time but [silence] three, maybe two, maybe three times a month it says updating on that device and it doesn't work. [silence] Now I can get it to work again by [silence]
18:00
Speaker 2
well sir even if you don't set static IP to your router sir it's already working it's online right so why do you want to set static IP to your router sir well it's not really necessary because it's working already
18:00
Speaker 1
sometimes just rebooting the router or, I can get it work by using the channel finder. And even if the channel finder on the link act doesn't change the thing, sometime it varying the does is 50% the time it doesn't and since the other time it does adjust the channel. But what? What? But the the one that's is having them the biggest failure rate is. But the two. There's a smart plug which is uh what make is it? Uh I'm telling the put it big on it. That's a Wemo smart plug. And and that that that often at the moment it is working. But but yeah, for a week or so, at least this month. And and yeah, a lot of time it doesn't it's not working. Yeah. So then I have to actually physically touch it, well then, just enable it.
19:00
Speaker 2
You said sir that you have a smart device what smart device again is this. [silence] [silence] Okay. Well, if that's the case here. [silence] [silence] [silence]
19:00
Speaker 1
buy Siri or by touching about them on my phone. And then the worst one is a matter device that's a Wi-Fi weather outdoor thing that should show up in the Linksys app. Now, again, all too often it's showing as unreachable. Now again, if I run the channel finders, very often it brings that back. So yeah, well, okay. Okay, so
20:00
Speaker 2
okay. I guess there it's not your, um, it's not the IP that's the problem, sir. I believe that we should, uh, try to separate the network of your router so that your smart plugs will connect to the two-point four network. I believe those internet of things devices will, um, only connect to two-point four band. So we will try to separate that, sir. Instead of dealing with this, um, IP, um, means static IP, sir, in which we don't have the right, um, information from your internet service provider. Sir, how do you spell your first name? [silence] Sir, how do you spell your last name? [silence] m-o-o-r-e [silence] that should be right sir. Do you have any other guest needs to be added on this network? [silence] [ Sil错了]([suite's [ Suit's suit.
20:00
Speaker 1
because it's got its own bridge that's connected via ethernet cable from the Linksys. That one always seems to be fine. Now oddly enough in this list it doesn't show those devices. Uh I mean it shows things like Samsung washing machine and dryer. Um but it doesn't I mean for instance um but I've yeah but I've never had a issue with that connectivity with that that always seems to be okay. It's it's it's the one that seems to fluctuate um are the ones that are um more on the Apple Home. I mean obviously Samsung doesn't show up on my Apple Home at all. Um being I'm gonna be, yeah, basically, I don't know what it is. Uh Windows. Friendly or what?
23:00
Speaker 2
Okay. Do you have a washing machine that connects to Wi-Fi? And a dryer?
23:00
Speaker 1
Whatever. But I'd say my my... And I he always works, but that's because it's connected via ethernet cable to the Linksys. So that that one doesn't have an issue. I don't even think my AC control uh ever has an issue. Um Well, I rarely use it. It's more in the winter. I use it to heat. But, uh, I can't see um any of the devices. Oh, I've got Ecobee. That's online. Ecobee. But it doesn't list the other Eve devices, nor does it uh list the Wemo devices. Yeah. [silence]
24:00
Speaker 2
Okay. Well if that's the case sir, the real problem is that your devices keeps on disconnecting from the Wi-Fi especially your smart devices. How about your phones?
24:00
Speaker 1
Yeah, they're they're steady. There's no problem with the obvious things, right? Yeah, exactly. The things that make it. Yeah. Yeah, I mean, most of the time it's okay. It's as I say, it's there's there's smart devices where they have loss, you know, they lose connection. I mean, it's not the important ones, like, yeah, I can't see
25:00
Speaker 2
Computer, are they staying connected to the Wi-Fi, sir?
25:00
Speaker 2
Okay, here's the thing, sir. In that kind of issue, sir, one of our workaround or one solution that we can suggest is the one that I mentioned to try and separate the network. Yes. Yes. Yes, because those devices, sir, that you've mentioned, those are Internet of things. They require, sir, lower band routers. So if you have one network, did you separate the network of your router already, sir? Because as we're checking on the previous troubleshooting that you've done with the previous technical support representatives, you haven't done that troubleshooting. Have you separated the network? Have you separated the network, sir? Like, did you set a different name for 2.4 and 5G and the 6G?
26:00
Speaker 1
No. I haven't done that. All right. Well, how do we do that? Yeah. Okay, I'll open it now. Okay. we're going to Wi-Fi settings. I'm seeing my main network. Yep. Yep. I'm
27:00
Speaker 2
Okay, well, I guess, sir, we have to try that so we can try to observe if it's gonna fix the issue, okay? There is no harm in trying, sir. Let us just try that. Okay, now please, um, on your computer, sir, you get out of the connectivity page and go to, um, wi-fi settings. Before you do anything, just let me know once you've opened wi-fi settings already. Okay. Under wi-fi settings, yes, under wi-fi settings, sir, you see 2.4 GHz band, 5 GHz band, and 6 GHz band. Okay. All right, now on the You see, sir, that they have individual wi-fi name and wi-fi password and they have the same name, correct? [silence]
27:00
Speaker 1
Uh, I don't know there are different ones. I mean, it's the same network name and I would have assumed because it's a Wi-Fi password that those are the same. I don't have enough knowing. Yep. Yeah. Okay. Yep. Okay. Okay. Okay.
28:00
Speaker 2
Yeah, so they have the same Wi-Fi name, the same Wi-Fi password to that, all of them, right? The three network bands? Okay. So what we're going to do, sir, is we will modify the name of the 5G and the 6G. We will not change the 2.4 gigahertz band, sir, because your devices are already connected to the Wi-Fi. Our goal here is for them to stay connected. So we will just modify the 5G and the 6G so that your devices will not disconnect. It will be just an option for you if you want to connect other devices like your phone, tablet, iPads, computer to the 5G or the 6G. But those smart devices that are already connected, they will stay connected and they will be on the 2.4. Okay. Now, sir, you can click [silence]
28:00
Speaker 1
Yep. So where, where, I mean, I've got a Wi-Fi name. So it's not that on the change. Or is. Okay. Oh, that didn't do underscore. Hang on, what is that? Underscore, right. Is it capital G or lowercase g? It's a capital G. Should I get with a five? Okay, well, just do capital. Okay, done.
29:00
Speaker 2
in the Wi-Fi name where? and then you add on the name, sir, what's 5g on the 5.herz band. do not do anything on the 2.4 now, sir. just the 5g. the Wi-Fi name sir, there's 5.herz band and there's Wi-Fi name. you click on the box that says Wi-Fi name. the Wi-Fi name. and then you add on the name sir, what's 5g. what's the matter, sir? it's up to you.
29:00
Speaker 1
you want me to make the same please to okay is done and then please yeah okay okay so we enter the password is what you're saying yeah yeah where's the eye icon Yeah I got you I can't hang on I can't see that yeah got you but I can't see that
30:00
Speaker 2
Okay. On the 6G. On the 6G sir, put underscore 6G. No, not yet, sir. Not yet. Um, please check the password if they are all the same. Just use the same password, sir, so you won't be confused. No, no, no, no, no. Just you see there, sir. They are all dots, right? Okay, but there's an I icon. You click on the I icon and it will reveal the password. On the right side, sir. If you click on the password, there's like an I. Like an I? Like you see the I. Yeah, yeah. If you click on that, it will reveal the password, right?
30:00
Speaker 1
No, I mean, yeah, I can't. Oh, maybe that isn't. I mean, it looks like, it's a symbol for Wi-Fi. The next to the dots, which is the password. Oh, it means, oh, okay, it looks like a Wi-Fi symbol. Okay, that's fine. That's correct. And let's check on the other one. I'll check them all. Yeah, they're all the same. Yeah, WAP, yeah, yeah, WPA, whatever it is, yeah. Yeah. Yeah. Yeah.
31:00
Speaker 2
Can see the password? There is a. Yes. Yes. Yes. Next to the password, the dots. There is like an eye. Eye. Icon. Yeah. Yeah. Are they all the same? Okay. Do not change that then. Now, on the 2.4 gigahertz banter, you see security mode. Security mode. Is it set to mix personal? Okay. Can you click on the bar down arrow, sir? Right next to the bar. Select WPA2 personal.
31:00
Speaker 1
Okay, no, no, sorry. Uh, OK. No, I was looking at the wrong thing. WPA two personal or three or... which one? Okay. Yeah. Got yeah. Yeah. Yeah. Yeah. uh, yes. Okay. Right, and it's just tell me you've updated Wi-Fi settings is there anything... So it's just pain me. Yeah, it's just affirming the settings we've done so Go Yes.
32:00
Speaker 2
WPA2 personal. Okay. All right. Now, you'll have for the two point 4, the security mode is already WPA2 personal and the five gigahertz is mixed and then the six gigahertz is WPA3. Okay. All right. Let us try to proceed and click on Apply. Okay.
32:00
Speaker 1
click on yes on that your router is applying changes, so obviously momentarily um I may have lost okay so I think that's just working uh waiting, it says. um so I think that's done it let me just
33:00
Speaker 2
Yes, click yes. Uh-huh, okay. Okay. Okay. Now check on your phone settings or on your computer settings, the Wi-Fi settings of your computer. Verify if the three networks are showing up. So, here's the thing, sir. If your device, sir, is not capable to connect to a 5G network, so it's not 5G capable, sir, it won't be able to find that 5G network. So, it can [silence]
33:00
Speaker 1
It's a Silicon M2. It should be able to do it. Let me just go to system preferences and see what it says about the network. Uhhh, I'm always changing things around on this. Let's go back to the modified system settings and just looking for, where would it be the Wi-Fi? Let's just see. Oh, network, there we are. I found it. Okay. Yeah, the connection is fine on the on um, I mean, all my devices are i silicon, yeah, they're either silicon ipads, the oldest device I've speaking to you on is my, um, iPhone 13, which probably is not um six Wi-Fi 6 um enabled. Yeah, I would have thought so. But everything else, they're all they're all I've got three iPad Pros. They're all silicon, Apple silicon. Yeah, one's an M1, one's an M2, and the other one's M4. So those are okay. Then I've got an iMac upstairs, that's an M4. And this um laptop I'm looking at, that's an M2. So I think everything's alright for Wi-Fi 6. It's just just the phone that's not capable of um Wi-Fi 6. So, so that should all be alright. Um No, it's just showing oh maybe if I click further. [silence]
34:00
Speaker 2
think that's just five capable yeah mm-hmm okay all right so okay so the networks are now showing up there the the three different networks
35:00
Speaker 1
[silence] on details. I mean it just says it's connected. Oh handhold yeah yeah. Oh no, no, no, no, I'm going down it's it's it's showing yeah. So no network Apple net, which is what I call it. Then other networks is Apple net um 6G, that's showing an Apple Net 5G. So that should be six in four. Yeah, yeah that came up when I was speaking to you. I hadn't seen that before. Or was there just a firmware update just free uh recently. Yep. Excellent. Now, after the making the whole thing static. If I can
36:00
Speaker 2
Um, show available networks. Uh-huh. Hm. Okay, wonderful. Okay, and let me see, you've checked already the firmware of these devices and it shows on updated, right? Okay, well, I check here on the cases, I mean, the documentation of the previous technician. Already check it and it's already um, updated.
36:00
Speaker 1
can I mean having now screenshot the page with the settings that we actually need if I can verify or get them to give me again and the one that was it was having a problem was was the gateway which um is it was the gateway one wasn't it when when they tried to put that stuff in I forgot which one it didn't like they didn't like one of those things so yeah yeah yeah
37:00
Speaker 2
Oh. Okay, here's the thing, sir. If your modem, the thing, sir, is that if your modem, sir, is providing static IP, uh, is supposed to be providing static IP address to your router, sir, um, if you are going to configure a router, sir, to connect it to the modem, sir, the router will not work, sir. Because you have to enter those specific credentials, sir, for the router to work. Now, even if we did not provide or put those IP addresses, sir, to the router, sir, the router works. Technically, sir, that is not really necessary. For now, sir, I think we just have to observe if it's gonna work.
37:00
Speaker 1
uh, okay. Yeah, I mean, it all looks good. The things that let me just check on the eve one. Um, because that was the other one that was having peculiarities to say, um, that that's the one that has got the massive thing connection. So let me just check on that. Uh, see if that's behaving itself. Um, okay that's fine. & I know what I think matter is a very, quite a new type of connection and that must be on the, on the faster thing. Excellent. Well, that seems all to be working. So essentially what you're saying, just leave things as they are now and hopefully any any problems, yeah, there's no need to set up the the static IP on the, on the thing. Unless it's I mean unless they can absolutely verify that they're giving me the correct one, because look, they say, I've had disinformation from them. You know, well, Well, they're like yourself. Is that they're very helpful, but sometimes they just, yeah, the information isn't quite right. I think yours is always right. I mean they have, I mean, but they haven't offered it. Virgin Media Business.
39:00
Speaker 2
Yeah. Yep. Yeah. Yeah, we can't just trust here the information that they provided if.
40:00
Speaker 1
Yeah, yeah. But I mean, for instance, I was about to say, Virgin Media business now supply a Mesh Wi-Fi system, but they won't let you buy it. So if I was to have their Wi-Fi system, the Mesh, again, two nodes, that's £16 a month extra and at the moment they won't let you buy it. The one temptation was, if they do sell it, then I have technical support for everything. You understand what I'm saying. Whereas at the moment, you cover your device and they cover their device and sometimes there's there's a void in between that seems to create differences or or problems. As in like, the information they gave me, they they they varied it. Whereas if it was all their responsibility, it'd be better. but I'm not paying 16 extra a month to get their mesh system and two nodes. Because that's outrageous. And I have I also have a, yeah, I it's the third lot of LinkSys hardware and I'm quite a supporter of LinkSys. I and I like the support I get. Um that's yeah because also they're a bit not really wanting to change to their own system, but if But at the moment the the the mesh system they rent out isn't their own, it's TP and and and yeah so the fact you can rent it and apparently other customers have said, well, I'm not interested in it. If you can sell it to me, I'm interested. So, you know, I'm not the only person that says, well,
41:00
Speaker 2
Let me see. I understand. Yeah, I understand that it's just it will just cause you man. Oh, thank you so much. Oh, I see.
42:00
Speaker 1
er, if you can say it, because imagine you've got a, a big warehouse, maybe with lots of offices you need. How many, how many, notes, would you need? It could be a dozen notes. Well, that's just a huge, that's a lot of money every month to pay on top of the provider. But I will, I will, I think I will phone them and just see and then maybe, I've had enough today. But maybe another time, if they could can really give me the information that's required to set up the thing or I may even try myself. Yeah, because I now know how to do it. I've
43:00
Speaker 2
I see yeah right. Okay. yeah. But for now, sir, yeah, you just have to observe it too yeah and then um I mean. Like I will not.
43:00
Speaker 1
Yeah, it sounds good. But, but I, I, I think I would like to yeah. Yeah, no, but let's the one thing I'm going to do before I call it a day, I'm going to call it a day with you. uh, your your your help as usual is yeah, fantastic. So I'm very happy and I'm happy with the work work work around that you've given me. um, and I'm sure that will work, but it would be desirable to have it producing. I think the whole thing would be stronger if it was producing a static IP, um, rather than a dynamic one. Um, but enough today. Uh,
44:00
Speaker 2
really say, sir, that it will really help, but that is one of our work around. If it will work, sir, then that's glorious. But yeah, but if it will happen again, sir, if it will happen again, sir, you just have to give us a call back so we can try any other troubleshooting that we could do to help your device stay connected. Okay? Yeah. Thank you. Mhm. Yeah.
44:00
Speaker 1
Maybe, I'm away in London, later this week, so maybe week after next or something, we'll try again. Yeah, well it is, because there's a business account, because it's a business, yeah, yeah. Well that's why I'm going to, that's that's why I've screenshot that that page, that connectivity page, and the information, I've screenshot it with it having not worked. Um, and so I've got those figures and say, look, some some there's some discrepancy there. One of the, yeah, it it's I think it was, wasn't it? It was the internet IPv4 address.
45:00
Speaker 2
Well, the thing is that if you're модем сер is providing static IP to your роут из сер, I believe that you have to subscribe to that, to your internet from your internet service provider like it's a subscription, sir. Oh, I see. Well, if that's the case, sir, they should know sir, the information and they should provide you same exact information.
45:00
Speaker 1
[KEEP_UNCERTAIN] and then the default gateway it didn't like. So that's the point that I need to clarify. Yeah, exactly. But I think I'm not going to mess with it now. You've come up with a good solution, I think for the moment. But I think I might in a week or so have another go. But yeah, spent a lot of time with the last week with you and with Virgin. But that's the final thing I'm going to do today, just send them back and give them what they've given me and check that that information is correct. Because they'll say it's the fact that their technicians seem to not always give me the same information, it is strange. So I want one to say, look, catering, yes, this is correct. And then at a later date, when I feel I've got the, yeah, I feel like making the time to do it.
46:00
Speaker 2
okay. Yeah, you can try when you yeah, so you can try to enter it while you're on the phone with them. Yeah. Okay. Yeah. Yeah. Right. Yeah, right.
46:00
Speaker 1
Then I'll get back to you and we'll try again. But uh, thank you very much for for this uh setting up the 5 and 6G um networks. So oh and I'll take your word for it and that that's brilliant. So yeah absolutely. Thank you. Thank you uh yet again. And uh I'm sure, I think you'll send me a thing, don't you send me an email with saying how yeah with a a a a link to say yeah I'm happy or whatever. And outstanding um support. I mean does does that does that send by an email or or something or do you yeah, you've got my email address, don't you? So yeah. Well I just want to make sure that yeah, you get a a good good yeah, good review. Sorry you're a second technician. I don't know whether it is. Did I speak to you earlier or am I speaking to someone else? Okay. Okay. because it doesn't really ask.
47:00
Speaker 2
okay no worries sir so for now um let's just call it a day yeah you're welcome all right you're welcome okay i would really appreciate that sir yeah no worries sir i have someone else my name is tras
47:00
Speaker 1
It's like, I think the same with Virgin Media. It's like, oh, how did we do today? It's like, well, you're not naming the actual individuals. But I shall, of course, yeah, I shall do that. I don't know how much you rely on the feedback that being positive. So, thank you and have a good afternoon or evening or whatever. Thanks very much. Thank you. And you, bye-bye.
48:00
Speaker 2
same yes to does other take care and have a good day alright
48:00