Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. While waiting, you may also visit support.linksys.com for more information about your product. [silence]
00:00
Speaker 1
[silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] What happened to the boat? [silence] Well, we dumped it off, hoist up, the land mass. stand back and admire your work. You don't call you the greatest of all time for no reason. If you have any farmers, friends, family kids here. Share shout it out so high that only you can hear it. Don't forget leave a like. Yeah, hi, how are you? I have a, um, I think it's called a mesh 3 or something like that, um, node and it's, um, the light is red, and I've tried to, um, I've tried a number of things to try to get it back to blue, and I can't. I mean, I've gone from taking off the power for 30 s changing the ethernet cable from one hole to the other, resetting it actually waiting for the purple light and it just keeps on getting red. I'm just wondering if you can troubleshoot it with me. [silence]
02:00
Speaker 2
[silence] Charm Hi. Thank you for calling Lucas Technical Support. This is Charm. How can I assist you with today? [silence] Uh-huh. [silence] Oh I see. Alright, now let me assist you with this concern and I do apologize. [silence]
09:00
Speaker 1
No, I have internet connection, uh, but not because of that because I, I have a, I have another Verizon extender and that's working well and I have internet. It's this, this one is, so I have internet, so that's to answer your question. But I, um, I'm, I don't have internet, uh, I have a, a little building just across the street. It's a very small country road. I mean, it's like, you know, maybe, uh, I don't know, 50, maybe 50 feet away, something like that. And I don't get the internet there. And I used to get it because of this Linksys is because it was an exti was like an extension, I guess. And, but now I don't get it there across the street. Okay.
10:00
Speaker 2
but all right, so how long have you been experiencing the issue then like no INTERNET connection Mm-hmm. Yeah. Yeah. All right, okay, and yes, how long have you been experiencing that one then, or when did the issue start?
10:00
Speaker 1
So I would yeah, I don't know, but probably less than a week for sure. I don't know because someone just noticed it uh maybe three days ago they noticed it. Yeah. No, I just have one. This one is directly connected to my router. Yeah. I did, yes. So it first time.
11:00
Speaker 2
This happened, all right. Then how many nodes two you have, three nodes, right? I see. Got it. And this one is wared directly to your Verizon modem or router, correct? Got it. And the troubleshooting have you done is by changing the cable on different ports and also plug it in and unplug it, right? Okay, got it. Can you provide me with
11:00
Speaker 1
Sure. The model number is WH-W03. Serial number is 20, J as in Japan, 10 C648114190.
12:00
Speaker 2
give me the model number, uh huh, go ahead, yes, what uh, What did you do, ma'am, again? Got it. And how about the serial number, right at the right, here, one moment, here, [silence]
12:00
Speaker 1
[silence] Wait. So, are we talking about uh the router from my TV service company or we're talking about the router the Linksys, you called an that a router. Okay. Okay. As long as we don't mix it. Okay. So, I don't I didn't call that a router. I called it a mesh. But that's fine. Okay. You want me to hold it? Um I I keep I keep the I keep the You just the G on. Okay, can you hear me? You just the G on.
13:00
Speaker 2
Okay, so what we will do here, ma'am, is we will reset this router. So by means of resetting this one, it means that whatever devices that are connected to your router, to the Linksys router, will be disconnected because your router will go back to its default settings or factory settings. Yes, the Linksys router. And the mesh. All right. So, we will reset those one and then set it up again. So, ma'am, can we press and hold the reset button? Do you want to proceed with the troubleshooting?
13:00
Speaker 1
Yes. Internet cable on the power cable, right? Yeah, all plugged in. I'm going to hit the reset for 20 s, right? Until the light turns off, right? I Okay. Just to let you know, I did this already, but I'm happy to do it again. No. I Don't. Okay. Okay. I think the light is off. Should I remove the stop resetting? Okay. Oh, actually, no. The light actually, the light turned blue now. Hold on. It's very hard for me to... Let me see. It's now blue. I have to put my hands around it. Now it's bright blue.
14:00
Speaker 2
Speaker 1, Please fit the insert and hold the button down until the light goes off... Yes. Yes. Will open the rear. Yes, it will go to a solid blue then now it will be fading blue or blinking blue. [silence]
14:00
Speaker 1
Let's see. I might have thought it was off. Let me see. Let's wait. Okay. Still Oh, now. Oh, it's blue. It's uh, yeah, it's it's on and off blue now. Okay. Okay.
15:00
Speaker 2
Yeah, let's wait. Yeah, it's fading blue, it means that it's still starting up, so we need to wait, Pam, for about two to three minutes until it's done starting up. [silence]
15:00
Speaker 1
Okay, now it became red. And it's a steady red light. Okay, I'll give it a shot. Okay, let me get back to it. So let me see. One, two, three,
16:00
Speaker 2
I see. All right. So since it now have a solid red light status or up in prescription, the next step you need to do ma'am is kindly press the reset button but this time, you need to press it five times like press release, press release for five times not to fast and not to slow. [silence]
16:00
Speaker 1
4. and 5. okay. Blinking white. okay. You mean at the end of this, it should turn into a solid blue? okay. Got it, okay. [ silence ]
17:00
Speaker 2
Mm hmm. All right. Now let's wait man for about three to 5 minutes until it it's done communicating to your modem. And the lights status if it is successfully connected or yeah if it's online then the light should change to feel green or a solid blue. Yes. If it will be successfully connected.
17:00
Speaker 1
Good news, let's see. It's an iron blue, green, hard to say. Okay, and now it's red. I'm just giving you the status, it's blinking red now. Do you see it on your end as well? Um, okay. No, I didn't know if you were connected to me or not, but I can see now. Okay.
18:00
Speaker 2
[silence] a little ummm no let's give it about ummm two to four minutes to warm home no man I know I ummm this will happen I think ummm no ma'am but I know ummm that this will happen [silence] All right, can you tell me what's the light status? Is it still blinking red or is it solid blue or solid red? It's still blinking red. And where is the port connected again, ma'am? Or I mean the cable connected,
18:00
Speaker 1
so it's you it's the one on the right side so yes i don't that means if i'm looking at if i'm turning the machine looking at it on the bottom and i can read you know um ethernet and reset and 12/vc it there's two ethernet ports and i'm looking at the one on the right side sure yes let me say that's a little tricky to get this thing off okay there we go uh
22:00
Speaker 2
which port is it connected? one on the right side [silence] right [silence] man [silence] can you move it or plug it in on the left side where there is a reset button on top?
22:00
Speaker 1
Up. I got it in. I got it in. Yeah. Yeah. Okay. Okay. Okay.
23:00
Speaker 2
And what's the light status now, Ma'am? Is it still blinking red? And also just to confirm, the at the end of the [silence] [silence]
24:00
Speaker 1
No, no, so. No, so, I don't want to get too complicated. The the the internet port is connected to underneath my TV to the my service provider, internet service provider's router. It's actually it's actually not my internet service for I bought myself the router. I think it's a TP link router. Let me see. Make sure I'm not telling you. Let me see where it's connected. It is connected to the to the router. Yeah. The TV and myself is provider for TV. That's a TP link one. Correct. Just to be clear, but I don't want to confuse you because I'm already confused, so it's easy for me to confuse the body else.
25:00
Speaker 2
certainly. Yes, certainly.
25:00
Speaker 1
And the Verizon extender, okay, that is not connected at all to the Linksys. That has a power cord and that also has an ethernet cable actually, so that's not connected to the, that's not connected to this Linksys. I'm sorry, what? You want to know what the Verizon extender is connected to? The ethernet plug? No, okay. Yeah. No, it's connect, so it's connected definitely to the Linksys and that's the blue cord. So let me, let me just check before I say anything silly here. The extender, Verizon is, is also connected
26:00
Speaker 2
But your TP link, where is it connected? I'm your TP link. Where is it connected? The TP link, Ma'am. May I know where is it connected? Is it connected to the Verizon?
26:00
Speaker 1
the blanker is also connected to the TP Link, correct. yeah, again, its status is just blinking red, you know. yeah. so, first of all, let me see if my computer takes a net cable.
27:00
Speaker 2
Mm-hmm. nice. Good. Just a blinking read, all right. do you have any device, ma'am, like a laptop or a computer that you can wire directly to that cable coming from, or unplug the cable from the router and plug it into your device or to your computer?
27:00
Speaker 1
stone anymore right um so let's this side no I don't have an Ethernet plug into my computer now I'll think one okay [silence] Can I do something? Let me look at that.
28:00
Speaker 2
Oh, I see. Got it. Good enough is the light's that is.
28:00
Speaker 1
It is, yeah. I'm just going to do something and go ahead. Yes, so I just wanted to let you know when I'm on my cell phone, I'm talking to you. My cell phone, when I look at the networks available, I do have the you know, the links that I think is associated with the network called the LLI set up 88 and it says, internet not available below it, but so I do see it as a network on my cell phone.
29:00
Speaker 2
Uh, the light status is still blinking, right? Yeah, because if, yes, yes, please, yes, go ahead, ma'am. Uh, oh, I see, so the network is showing, yeah, because it, uh, we reset this one, that's why it goes back to its default settings and go back to the default Wi-Fi name. Okay, so since the light status of this node MA, or this mesh is blinking red, it means it did not detect any, um, [ silence ]
29:00
Speaker 1
Okay. Do we know what do we know why that is? Between what and what? I don't have I mean, I have ethernet cable, HDMI, you want to but between what device did you want me to put it on? So, how do I do that? I mean, do you want me to put something my computer has internet now for sure. And so does my telephone. But you want me to put something between the link and a device? [silence]
30:00
Speaker 2
internet coming from your other router. Okay. Do you have any other cable that we can use? Um, let's see if a, let's see if a Ethernet Can you, can, can you confirm that? My browser is working, but I don't have
30:00
Speaker 1
Sue. Okay. Okay.
31:00
Speaker 2
I know, ma'am. Uh, one one, one minute here. Please bear with me four more. [silence] Now, how about this one, ma'am? Kindly unplug this mesh network router that you have from the power source, and wait for 20 seconds before you plug it back in.
31:00
Speaker 1
Okay? Yeah. First name is Odille. O Dale as in David, I L as in Lori, E as in Echo. Last name is Dony.
32:00
Speaker 2
All right. Can you plug it back in? And also, ma'am, while waiting, ma'am, if I may, is this your first time calling linkses? Okay. All right. So I need to gather some information here for me to create a record for you. Kindly provide your first and last name and also your email address.
32:00
Speaker 1
Sol. Deers and David, E is an echo, All is in Lori. I says in sum. Oh, is an orange. All is in Lori. And my email is first and last name. Oh, george, so at Gmail. I just want to let I just want to let you know that I'm holding the ethernet cable tight into the device. Cause that's it, I think it's loose, but it's not really loose. Cause I can't pull it out without pushing the little tab just feels loose in there. So I'm just holding it tight in there to make sure that there's not a loose connection in this with this in the internet, you know, uh, you know, the internet.
33:00
Speaker 2
Got it. Thank you so much for providing me the information. And to confirm also your phone number is 917-304-3080. Is this correct? All right. Thank you so much for the confirmation. Mhm.
33:00
Speaker 1
Okay, so right now the light is either blue, blue or green. I can't tell. It's blue. It's a solid. Oh, it just turned red. And it just, and it just turned red blinking. Sure. [silence] Okay, so right now the light is either blue, blue or green. I can't tell. It's blue. It's a solid. Oh, it just turned red. And it just, and it just turned red blinking. Sure. [silence] Okay, so right now the light is either blue, blue or green. I can't tell. It's blue. It's a solid. Oh, it just turned red. And it just, and it just turned red blinking. Sure. [silence] Okay, so right now the light is either blue, blue or green. I can't tell.
34:00
Speaker 2
And is it it is a solid or blinking one? Okay, let's just wait a minute. Okay, so let's just wait, man, for a minute or two. [silence]
34:00
Speaker 1
[silence] it's interesting when I press on my phone here, and I and I see the network the develop develop setup network, I press on it, and it says internet internet not available. The last time your phone connected to this network, there was no internet available. If you want to connect to the network again, tap tap it in the network list. If your mobile hotspot internet connection is unstable, Um, but I don't have a hotspot. I don't get it. So anyhow, some service providers measure differing data differently from mobile data. Check whether your service provider limits or doesn't allow teetering of data. If you have a limited amount of teetering [silence] you might have already used it all. So I did call Verizon yesterday. I was with them on the phone to make sure that the Verizon box and anything dealing with teetering was fine and we went through the whole check. Is there a connection for the for this TP link? Well, I don't know. I don't think so because no, I don't like how would I know that? Nothing's connected to my TP. Oh, to my TP link. I'm sorry. I said link to my TV, my phone and my computer.
35:00
Speaker 2
I see. [silence] And this TP link, Pam, is it working like, is there a internet connection from this TP link? [silence] Uh, what are the other devices connected to your TP link? [silence] Your TV, your phone and your computer is connected to your TP link and it's working.
36:00
Speaker 1
Correct. Yeah. Right. Is it possible that this device one bad? I mean, cars go cars go bad, right? Computers go bad. Is it possible that this device one bad? Yeah. Yeah. Okay. Yeah. [silence]
37:00
Speaker 2
um no madam it's just that it did not detect any Wi-Fi or any internet connection but let's just isolate this one first um so the light status is it um still blinking red and all right um this topology that you have madam is it um [silence] it's apologies before that this linus Wi-Fi or this mesh Wi-Fi is working before and it's connected to the TP link before. [silence] All right so the light is totally blue and it's connected to the TP link before and it's working fine. So it's just suddenly disconnected. Let me double check here. Do you have an iPad, ma'am or a laptop or any other computer? [silence] Alright. Can you connect your [silence]
37:00
Speaker 1
Let's see, I think it could, let's see if I know how to do that. All right. um, okay, um, yes. um, okay. You want to give me the website? No, no, no. It's, it's connected to my, my TP link, uh, networks. to develop. Let me see if I find it. Uh, let's see, uh, how do I do that? If I recall, uh, uh, yeah. Let's see. Um,
39:00
Speaker 2
Yes, your laptop, is it now connected to the link Meshibi? to develop setup Wi-Fi? Can you connect it to the develop network ma'am? Check available network for other network.
39:00
Speaker 1
Um, it's, um, it's saying checking, checking network requirements. So, let's wait and see. Okay, so I'm on it. It says no internet. It's secured. Okay, so I'm on it. Yes.
40:00
Speaker 2
yes yes please yes Mmm all right you're connected so yes kindly open a browser okay and on the address bar ma'am
40:00
Speaker 1
[silence] Oh, okay. Okay, so it says, download the Linksys app for setup. Yeah. But it's not a hyperlink. I mean, I can't I could click on it, but nothing happens. Oh, here we go. I'm so sorry something did happen. Okay. Okay. Access router password. Should I put the default one that I have? You do
41:00
Speaker 2
you don't Need to don't just click the Can you see the photo of the phone or an image of the phone? Click that one please.
41:00
Speaker 1
garcia or. uh. uh. huh. okay, I'm in. I'm in the portal. You mean the very, where it says end user license agreement, the privacy statement? Okay. Yes. Click on it. Okay. Okay. [silence]
42:00
Speaker 2
Just input admin. admin. all lower case. All right. It was done. Just click the CA work. on the bottom of it. it is small word, on bottom. yes, yes [silence] there is a CA on that page. alright. click the CA first. Yes, please. [silence] alright.
42:00
Speaker 1
Got it. Okay. Okay, we. So firmware version serial current router, browser. Internet, do you want the internet Mac address?
43:00
Speaker 2
Well, one moment here. All right, click troubleshooting. Yeah, go to troubleshooting. All right, and then under the status there are two options, the devices report. Please click on report. All right, can you tell me the internet connection, is there any number showing?
43:00
Speaker 1
well, yeah, okay, okay, the ones on teen knox built yet so Internet connection connection type is called automatic configuration internet addresses, everything else is blank subnet default gateway ds and ds one two and three are blank DHTP is six blank everything is its on the Internet connection PD for, there's an international connection. Same thing. So, yep, so connection type under the four PV for says automatic configuration under the PV six. It says disconnected. Just let. Uh. Okay.
44:00
Speaker 2
I see uh no raise about that one ma'am only the ipv4 is um I'm asking for uh so it means that it doesn't provide or get any ip address coming from the or no internet connection getting from your router cannot be double checking [silence]
44:00
Speaker 1
getting that wireless wireless ports, yeah. no. so the port tables is to them. one has um internet and there's no and then there's just two columns but blank. and then there's a another table, okay with the number one and that's blank on the columns also. that's right. [silence]
45:00
Speaker 2
Please scroll down ma'am and then you will see a port table. Scroll down on the bottom. Okay. Yeah under the table for internet ports ma'am. Is there an x mark on that page or not? Please. All right. So it means that there is no cable connected to that one. These
45:00
Speaker 1
Okay, so you're just helping me more precise. Are you talking about the port on the Linksys? It's going from the right from the right to the left? Okay, not nothing on my TP link. It's on the Linksys. Okay. Yes. Okay. Okay. Okay. Okay. Right. let me go back. And I'm going to check this. And
46:00
Speaker 2
Change the cable, ma'am, and then plug it in to the other port. Let's try to check if it will work, if there will be an X mark after you change the port. Yes. Yes. No, no, no. Let's try to check it.
46:00
Speaker 1
do you need to do a refresh here or something? on the, on the portal of the... okay. so nothing has changed basically I'm all right. let me see if I can do that. I was afraid you were going to ask me to do something like, okay, hold on right, right. Okay. it's just a little crazy that we set up to get to it. so let me see. please.
47:00
Speaker 2
Okay. I've, there's no refresh button on that. How about the, um, other end of this router, ma'am? Can you change our, transfer port from the, tp link? Try to check if what are the available ports on the tp link and transfer the cable. [silence] Thank you.
47:00
Speaker 1
you want me to on the TP Link to move the connectivity of the each internet cable from one slot to another okay yeah yeah yeah that's what that's what that's what that's
48:00
Speaker 2
Alexia with a one X zero x one dear.
48:00
Speaker 1
Yeah, so I have four ethernet slots there, and one of the Verizon one is taken, oh. I don't even take this out. Oh, here we go. Okay. Put it in here. Do you know? It's interesting. Okay. not. just put it on these wires. Okay, all righty, testing that's good. Um, what do you want me to do? Look at it? still blinking. The lens this is still blinking blinking. Do you want me to look at the, uh, portal over here. Um, and to look at the port, it's the bottom, the bottom page. Yeah, nothing. No. It didn't. Right, did not unplug that right. I think so. Yeah.
49:00
Speaker 2
Yes, yes, please. So nothing. Okay. Okay, one moment here. Okay. Um, all right, let me double check it here. And you did not unplug the um cable coming from the verizon modem or verizon router to your TP-link right? Only that. All right. Yes. It the verizon is the one giving you an internet connection. Uh-huh. Let's double check it here. and the light says it's still blinking red is it okay ma'am if i put this on hold for about three to five minutes i just need to pull up some resources here would that be okay all right thank you so much just stay on the line i'll be right back [silence]
50:00
Speaker 1
hi on the on the portal here okay um hold on where are we um refresh here let's do that here we go okay nothing i have an idea i want to try i i would like to try something with you can i tell you what it is okay so i have a suspicion that maybe the
56:00
Speaker 2
Yes, thank you so much for patiently waiting online ma'am. So let's try to check, try this one. Can you see there, the refresh page or the refresh button? It's on the right pane. Yes on the portal. There are options refresh, open browser, print. Just click the refresh. Yes, please.
56:00
Speaker 1
head of the ethernet cable that's going into the Linksys. You know, you know how those little things, they click in, you hear a little click? I don't hear it. That's why I that's why I was holding it before. So, I plugged in a an ethernet cable on my TP link, and I'd like to take the Linksys and connect it to it because it's a new it's a new ethernet cable. I'm just wondering if the problem is with the ethernet cable. Okay. Now, to do that, I just want you to know, I have to unplug the Linksys power because it's far away, so I want to bring it next to the TV. So that I'm going to just unplug completely the Linksys. Okay. Okay. Great. But before before I do that, do I um, [silence]
57:00
Speaker 2
Yes. Yes, let's do that one Matt. Yeah, all right. And once you plug it in, let's wait for about two to three minutes until it's done, booting up or starting up.
57:00
Speaker 1
Do I plug it in with the internet cable? Uh, I plug the internet cable and the, okay, good, okay. Okay. Oh, this is so complicated to get one with the furniture. Okay, so I can, with me, one room to the other? Okay, so let me plug the, let's see, let me plug it here.
58:00
Speaker 2
can work to the contrary, huskers// if people are adept and skilled and with the tools [silence] [silence] Yes, it's It means that it's still starting up.
58:00
Speaker 1
Okay. Okay. Okay. let's let's hope it's this, right, because I mean, in some ways, it's an It's easy fix. Well, not really, because I have to go down in the basement and change the cable, but it's And right. So and So What would be
60:00
Speaker 2
sin, you just flip it back in. Now, let's give it about two to three minutes. Yes, yes. And also, just to set the proper expectation that if the light status will not change, it will stay blinking red. And after we access the page again, where there are ports table and still there is no X mark, um that means that the device may be defective, the ports are already defective since we already used different ethernet cable. Because if there there should be X mark.
60:00
Speaker 1
Okay. If if it is defective, will you send me another one? Okay. And let me ask you another question. Right now, it's green or blue. I can't tell from this distance, but so far, okay. Um, the distance, so so the distance the distance of this device, let me see. I'm trying to ask my question right. The distance of this device, uh, what I'm trying to do is my Verizon extender doesn't really go across the street. I say across the street, it's really not across the street. It's about 50 feet away. Um, this one I bought, because this one did [silence]
61:00
Speaker 2
No, ma'am, since your device was already out of warranty, so we could not provide a replacement or a refund for this router.
61:00
Speaker 1
but now to test it, I brought it somewhere else in the house, which because it's closer to the TV link and I don't have to go to the basement and I'd love to keep it here. So I don't have to go to the basement. Do you think it makes? Do you think it makes? So now I moved it maybe 20 ft further from across the street, more into the house. Do you think that will make a difference or do you think I still will have the ability, it will still extend another 20 ft? I don't know. That's my question. Okay. I'm sorry.
62:00
Speaker 2
Yes. Yes, there is still a connection of this one. Ma'am will still work. If it is wired directly to the other area you want to relocate it, then the ideal distance is in between 30 to 90 feet away from each other. And yes, if it's, yes, it will still work.
62:00
Speaker 1
I'm sorry how many feet? Okay. 30 to 90 feet, okay. Uh, yeah, okay, so I have to tell you so far the light is green, which is the longest the light has been green in the last two, three days. So we may have we may have hit on something. Right. I should have I should have guess that. Go ahead. Try to access what? Okay. Okay. Uh, I do a refresh, right? Um, rather uh,
63:00
Speaker 2
I am 30 to 90 feet away. All right. So, if it will stay solid green after a minute, then it means that it's already connected, and it means the faulty one is the cable, or the iserted cable. All right. So, yes, try to access. Mhm. Yes ma'am. Try to access the page again. Go back to the laptop, and let's try to check if there is an X mark on that page. Yes. Yes. Yes.
63:00
Speaker 1
So now I just got a, huh, that's interesting. It says you're not connected to, oh, that's because I unplugged it. Let's see, I'm sorry. Let's let's try again. I kept on saying it's still not found. It's still not found. Oh, you know what it put? You know what's interesting? You know what happened? It put me back to I'm back I'm connected back to my network. My network my regular network. Um, do you want me to connect? I'm still in the Linksys smartphone. Do you want me to connect? Yeah, because it says it's still not worked. So let me change again and go to the the something, whatever. Okay. Let's see. Here we go. Okay. Connect. Okay.
64:00
Speaker 2
connect connect to the net device mm-hmm yes connect to the net device. Mm-hmm.
64:00
Speaker 1
Okay, so, okay. I think we're good. Oh, okay. So now let me do a Let me do refresh. Um, okay. So, where do you want me to look at now? I'm back to the troubleshooting code. Um, oh, so just to let you know, I do have an X now. I'm sorry before I leave this page. I do have an X on the port's internet at one gigabyte. Where was, where's that on the top? I forget what that was. Internet connection? Yeah, I do have it. Yeah, internet connection to PG4. Yeah, I do have addresses. Sub mask, internet address, I have a bunch of stuff. Yeah.
65:00
Speaker 2
All right. Yes troubleshooting. Go to the report and scroll down. Oh that's good to hear. And how about on the internet connection ma'am? Can we scroll up? Yes. On top. All right so there are numbers already. And the light status of the node? Is it or the mesh router? Is it still solid green?
65:00
Speaker 1
[KEEP_UNCERTAIN] Let me see that. Let me see if I got it. Yeah, it's still, wow. We got it. Wow. You know what, it's interesting, um, because remember I kept on, I said you I'm pushing it in the, the internet thing because it doesn't seem to yeah. I had a feeling because I couldn't hear it click, but you know, and when I tried to pull it out, remember a couple times you asked me to move it from the right to the left. I couldn't pull it out. It was solidly in there, but it still was wiggling in a, in a way that didn't feel right. You know what I'm saying? Okay. Yeah. Oh, the internet on this facility. So, oh, and so I'm on roll piece. So let me, yes, so,
66:00
Speaker 2
Mm-hmm. Yeah. Yeah. Yes, yes, ma'am. All right, so that's good to hear that it's working now and try to access our open any website, ma'am, and see if the internet is working. Mm-hmm.
66:00
Speaker 1
let me see I'm looking at a six garden hose so let me open it so okay yes so it's working so for people and what is so okay so for people who are across the street should they log on to the loading to get to get better access [silence] okay 30 to 60 feet away so let me ask you something you had the can I change so the password that you told me admin is that the password for the network when I want to log on
67:00
Speaker 2
Yes, they can still lag on Wi-Fi, but if you use a Wi-Fi connection, then the ideal distance should be 30 to 60 feet away.
67:00
Speaker 1
[silence] So there there is a Wi-Fi password on the on the thing here. I can't read it, but oh yeah. Oh my God, it's complicated. Can I change that password with you? Okay, hold on. I'm back. I'm back somewhere else. Hold on. I got a house here. I gotta go from one room to the other. That's great. I would love to change it to the same password as all my other stuff. So go ahead. So where do I go? Um, so I'm in troubleshooting. Do I go out of troubleshooting? Wi-Fi. Got it. Okay. And name, Wi-Fi password. Okay, where it says Wi-Fi password, that's where I can change it.
68:00
Speaker 2
for the admin password if you want to log in to this page. But not your Wi-Fi password. Mm-hmm. I guess you can change that one ma'am. Just click the Wi-Fi settings, go to the Wi-Fi settings on that page. Can you see it? Mm-hmm. Yes, go to the Wi-Fi settings. Mm-hmm. Yes, please. It's go out troubleshooting and click Wi-Fi. Mm-hmm.
68:00
Speaker 1
Oh, I could I could change also, let me call it, I'm going to call it actually link sys, this will have the net, the Wi-Fi name, and then the password I'll do. Okay, let me do that with you on the fonts, make sure that we don't have a problem. So let me change it to uh link sys. And we just want to make sure that I have my other network. Okay. Uh bet bet 518. Okay. I'm going to put it as good share. That way I 18 or I I mean 18. And let me just change actually to thank you. that you okay.
69:00
Speaker 2
Yes, you can change the Wi-Fi name and pass for the ID if you want. You can use the old Wi-Fi name and pass that you have. [silence] mm-hmm mm-hmm [silence]
69:00
Speaker 1
Okay. [silence] Okay. I put a new name, a new password, uh keep everything else the same. And so that's for the 2.4 gigahertz. Should I do the same thing for the five point? [silence] and I can put exactly the same wifi name and the same [silence] No, I have to change the wifi name to be different, right? [silence] Okay. 5 gigahertz. 5G, I guess I'll put it. Okay. I'm doing this way. And the password can still be the same. [silence]
70:00
Speaker 1
Okay, which should start. F-F-1-8-O. Okay. th-th-th-and there's a 5, 5 gigahertz, 5 GHz. I don't even know if it's not if it's not underscore, it's just a 2, but it, you know, a small 2 underneath the Z of the gigahertz. It seems like there's three bands. I won't use three bands. Should I just leave it alone, leave it that way? Okay. Okay. Okay. Okay, let me do, I'll do apply. It's changing to Ezgoudougou. applying the changes.
71:00
Speaker 2
you don't have to be that way.
71:00
Speaker 1
Okay, think we're good.1.1. Okay. Will they 1.1? Okay. Okay. So now let me see if I look at my thing here. I am logged in. Okay, so this is interesting. Um and so now I have the ad, I have the 5g one, but the other one didn't change name, the one that I was connected to. Maybe I have to disconnect and reconnect. Let's see if I have to do that. Let's let's do it here. I have to connect my 5g. Okay. And, So I still have when I on my computer, when I looked at the available networks, I have the 5 gigahertz, I have. I still have the original Velopie set up. that had that didn't change. And And I'm missing one from before. I'm missing the Asgard. That's interesting. I'm missing one I had before and I don't find it here. Um, hmm. okay. Okay. Let's do that. Okay. Okay, go back. Let's do this. On. Um, it's got bad. Oh, oh sh* I guess just like okay. I guess sh*. okay, so.
72:00
Speaker 2
Try to turn off and turn on the Wi-Fi in your computer.
73:00
Speaker 1
ascal 5G is what I had before and as I got those two good then Asgard shed and ascal 5G okay so you know what showing out the one that I didn't like the the third one can I make that disappear the Delope set up the one that's the third one can I not not show it is there a way of doing that okay I'm back to the Wi-Fi setting let me see okay so everything is fine I'll hold on I'm um hold on I might I might I just wait I have to go back to the Ascal shed I have to have to remember the name okay connect there okay and it's connect okay let me go Wi-Fi settings.
74:00
Speaker 2
Yes, go back to the page mem go back to the dashboard. And you see the button. yes yeah yeah uh huh
74:00
Speaker 1
Okay, I'm gonna turn off the Wi-Fi altogether. Okay, and then I'm gonna turn it back on and uh, no, it still, the velocity is still showing at yep. Okay, so the velocity is still showing, let me see, if it, um, it's off. That's interesting, right? Um, alright, I'll figure, uh, let me see. Yeah, it's still showing, maybe I have to, let me see, am I under what, what, um, I'm under the wrong, okay. I need to connect to the Asgard Asgard. There we go. Okay. The next So, uh, apps still showing, I can live with it. No, no problem. Okay. I don't know what. So maybe want to turn off the whole computer or, it won't show up any. OK, I can't thank you and I'm going to change the names again, but I don't need you one more time. But this is great. I really, really appreciate it. No, I think I'm all good. OK. Thank you. Can you can you send it to me to your email? Yeah. Yeah, that's great. Yeah. OK that's great. Thank you so much. Yeah.
76:00
Speaker 2
you're welcome. What else can I assist you with other than this? Mm-hmm. All right. Thank you so much, for your cooperation during the process and also for your patience. And thank you again for calling Lucis. If you need further assistance, you can contact us back and I could provide you a ticket number. So that um you can just provide the ticket number in case you will contact us back. Uh yes, I could send it to your email under Adelle Del Sol@Gmail.com. Correct. I see. So yes, I will send you the ticket number. Ma'am. All right. Have a good one. Ma'am and then yes, you are welcome.
77:00
Speaker 1
okay, bye. Thank you so much. Bye-bye.
78:00