V2 Rubric Detail — 2fabb13a-6a81-11f1-8…

Generated 2026-07-18 01:05 UTC

← Back to comparison table
✓ Feedback submitted — thank you!
Call Start
2026-06-17 19:17
Duration
73m 49s
Contact
Norman Young
Issue Type
WiFi Connectivity
V2 Outcome
Unresolved
V2 Band
Needs Improvement

Agent & Case Context

Agent
Regin Magnetico
HappyFox Case
#LTS00133803
Support Country
United States
Product Family
RANGE EXTENDERS
CSAT
—
Sentiment Trajectory
—
Ticket subject: Initial Setup.

V1 Rubric Scores

Resolution3.00/5
Accuracy2.00/5
Communication3.00/5
Protocol2.00/5
Efficiency2.00/5
Overall2.8/5

V2 Rubric Scores

Resolution2.50/5
Technical2.19/5
Communication2.50/5
Ownership4.00/5
EscalationN/A
Customer Exp2.50/5
Overall53.6% (-2.4)

V2 Grader Summary

Despite extensive troubleshooting including reset, setup, and firmware update, the extender never achieved solid green status, resulting in no resolution. The agent demonstrated ownership and used correct tools, but provided materially inaccurate information about warranty and support availability, and failed to fully adapt communication. Outcome remains unresolved due to persistent device state and lack of final fix.

V1 Case Analysis

Customer with newly purchased RE6300 reports solid amber LED after setup. Device functions (2.4G/5G extended networks visible and accessible), but LED remains amber. Agent performed reset, firmware update to 1.20.7.001, and re-setup. Customer declined return despite agent suggestion. Warranty status initially misjudged as expired.

Troubleshooting Steps
  • Performed factory reset of the RE6300
  • Connected to extender's default Wi-Fi network
  • Accessed web interface and completed setup wizard
  • Updated firmware to latest version (1.20.7.001)
  • Verified extended network visibility and connectivity
Key Observations
  • Agent incorrectly stated the RE6300 was out of warranty despite customer confirming a purchase from Amazon one hour prior.
  • Agent provided multiple incorrect setup URLs (extender.links list.com, extender.LNKSIS.com, extender.linker.com), which contradict KB guidance (correct URL is extender.linksys.com or 192.168.1.1).
  • Agent misidentified the model as 'RA6300' instead of RE6300 multiple times, indicating confusion.
  • Despite solid amber LED, the extender was functional — both 2.4 GHz and 5 GHz extended networks were detected and accessible.
  • Call included long pauses, repeated instructions, and inefficient flow, reducing efficiency.
Positive Highlights
  • Guided the customer through a factory reset and firmware update, correct troubleshooting steps per KB.
  • Confirmed the extended networks were visible and functional on the customer's devices.
  • Remained polite and provided a ticket number (133803) for future reference.
  • Collected customer's proof of purchase and photos to validate the device.
Agent Errors / Gaps
  • Incorrectly assumed the device was out of warranty despite clear customer statement of recent Amazon purchase.
  • Provided wrong web addresses for extender setup multiple times, contradicting KB guidance.
  • Repeatedly misidentified the model as 'RA6300' instead of RE6300.
  • Failed to verify warranty status through purchase date or receipt before offering paid support.
  • Spent excessive time on hold and repeated troubleshooting steps without clear progress.

V2 Indicator Ratings

Resolution
R1 Not Met Issue actually resolved conf 95%
The extender never achieved a solid green light, and the agent ultimately advised the customer to return the device, indicating no resolution was achieved.
R2 Met Diagnostic thoroughness conf 90%
Agent guided customer through factory reset, Wi-Fi setup, firmware update, and relocation attempts—systematic steps that advanced the case beyond initial state.
R3 Partially Met Correct resolution path conf 85%
Agent incorrectly assumed device was out of warranty and introduced paid support prematurely, but still performed full troubleshooting rather than dismissing the case.
Technical Accuracy
T1 Partially Met Technically accurate info conf 85%
Agent identified symptom (amber light, failed pairing) and pursued logical steps, but did not confirm model compatibility or ask about ISP type, missing key diagnostic inputs.
T2 Met Appropriate tools / resources used conf 95%
Agent appropriately used the extender's default Wi-Fi network, web interface, and firmware update tool—correct tools for the scenario and interpreted results correctly.
T3 Not Met No misinformation conf 95%
Agent stated 'live support is no longer available' for out-of-warranty devices and claimed receipt is needed to update warranty status—both contradict KB guidance on support availability and warranty processes.
Communication
C1 Partially Met Clear & professional language conf 85%
Agent maintained basic call flow and transitions but had unexplained silences, abrupt topic shifts, and lost control during long waits without clear framing.
C2 Partially Met Confirmed understanding conf 80%
Agent used some technical terms without simplification but did confirm understanding at key points and adapted instructions based on customer feedback.
Customer Ownership
O1 Met Ownership & empathy conf 90%
Agent stayed on the call for over 70 minutes, attempted multiple solutions, followed up on photo submission, and did not transfer or abandon the case.
O2 Partially Met Proactive follow-through conf 80%
Agent requested receipt and photos but did not specify a deadline; however, remained on the line and provided a ticket number for continuity.
O3 Not Applicable Closure confirmation conf 100%
No prior case history was referenced or observable; this appears to be a first contact.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 100%
No escalation was performed and none was warranted—agent handled all aspects of the issue within scope.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation occurred, so execution cannot be assessed.
Customer Experience
X1 Partially Met Customer effort minimised conf 85%
Agent apologized multiple times and acknowledged inconvenience, but responses were generic and did not specifically validate customer frustration over repeated failed attempts.
X2 Partially Met Tone & rapport conf 80%
Agent maintained a consistent pace and checked in regularly, though tone was somewhat scripted; customer remained engaged throughout the extended session.
X3 Partially Met Overall experience conf 80%
Customer was asked to locate receipts, take photos, and repeat setup steps—some repetition—but agent minimized effort by staying on the line and guiding each action.
Call Transcript104 turns · 111 lines
Speaker 1
[DOWNWEIGHT] hi, this is Norman here. [silence]oh, okay. yeah. uh. [silence]
00:00
Speaker 2
Welcome to Linksys Support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.Linksys.com. Please have your device's serial number ready. For assistance, press one now. For out-of-warranty products, paid support may be available, depending on your issue. To hear more about your service, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out-of-warranty product, paid support option may be available depending on the issue. Hi, thank you for calling Linksys. This is Jeann, when I hope you at day. Hi, this is Jeann from Linksys Technical Support. How can assist you today? Go ahead.
00:00
Speaker 1
I have uh an E s 400 and I just purchased a uh an extender. Uh but it it doesn't appear to be linking up. I just wonder if if it the extender is uh manufactured to work with the E S 400 router. The extender I can't get it to link up. I'm sorry. Yes. Yes.
01:00
Speaker 2
Mm-hmm. Yes, Norman, how can I help you? Effective. Mm-hmm. Mm-hmm. Okay, so, are you calling regarding to the router or the antenna? Yes. I see. But is this your first time calling us for support, sir? Is this your first time contacting us for support? And are you calling from United States?
01:00
Speaker 1
Young, Y-O-U-N-G 337-303-3385. That's N Young, N-Y-O-U-N-G. And italespec, I-T-A-L-S-P-E-C dot com. Correct. Do you need a serial number of the extender?
02:00
Speaker 2
Yes. Yes. I don't have one, but it is Aedd R1. So it is R1. And the follow-up number doesn't exist for this one. It has the doctor MAC address. 24:33:C4:B9:AB:14.
02:00
Speaker 1
One seven X 1 1 P 0 A. A. 1 2 8 seven nine. Yeah, B for ball 0 A and a half. Apple 1 2 8 seven nine. [silence]
03:00
Speaker 2
That is one seven X for X-ray. One one P for Paul. zero eight eight one two eight seven one. It's in an R E 63 100.
03:00
Speaker 1
Yes. Is there a Star link? Well I just bought it why wouldn't it be on the warranty? I just received an hour ago from Amazon.com. [silence]
04:00
Speaker 2
And who is your internet service provider? StarLink now before we proceed, um, Norman, I would like also to set expectation regarding of the warranty status of your link systems range extender. Since it is already out of warranty, I really apologize that live support is no longer available. however we have paid support so I can still assist you setting up your range extender again, but you need to pay $15 and it's good for 60 minutes of troubleshootiherring. Okay, but I I, okay. So but I can still assist you setting up this one. So, I will give you a one-time support.
04:00
Speaker 1
I didn't understand you, but okay. Sure. Well, I plug it in. And uh this instructions tell me to push the WPS button on the router. It lights up. And I push the WPS button on the extender and it just blinks uh orange or yellow. But I don't
05:00
Speaker 2
But I want you also to provide a receipt Turbica to update the warranty date and status of your Linksys range extender. Okay. Yeah, make sure to provide a receipt though I can still assist you setting up your range extender since it's an annual purchase. But you need also to provide their receipt. Okay. Okay. So what have you done so far with the range extender?
05:00
Speaker 1
it never turns green. Yes. It's about a fruit or pork. Should I separate it? Okay. [silence]
06:00
Speaker 2
Okay. it plugged into the wall OutFilter 3, or 5 feet apart from the main router. Okay. Do we have an option to plug this one about two or 30 feet, not too close from the main router to avoid interference? Now, make three, 20 or 50 feet apart. And what is the current light indicator of the Range Extender?
06:00
Speaker 1
I don't know, hold on just a sec.
07:00
Speaker 2
Okay Blink in amber kindly grab a computer chair or an iPad for the setup process
07:00
Speaker 1
people yeah don't say just say. just uh. here, hang on
09:00
Speaker 2
Okay, so are you currently using a club top now? Try to restart that. Okay. [silence]
09:00
Speaker 1
Okay, I was booting up now, about my battery was dead, had to plug it in and I've got it plugged in to the Ethernet port of the extender, I guess that's what you want to do. Okay. It's solid ember right now. Yeah.
11:00
Speaker 2
okay no no need just grab a computer to use for the setup process okay now so the range extender is plugged in three to five feet apart and it's currently blinking amber or orage solid amber kindly press and hold the reset button of the range extender zer for about 10 to 15 seconds and make sure the light indicator is change so you can use a pin to press and hold the reset button
11:00
Speaker 1
Okay, I just I just started uh started blinking Amber. Okay. That's machine still booting now. [silence]
12:00
Speaker 2
up to 15. back on. Okay, that's good. Okay, release. It is blinking amber now. And then using your computer, make sure your computer is connected to the Linksys extender default Wi-Fi name. It's actually start with Linksys extender setup. [silence] Okay. since it's still booting up, go to your laptop Wi-Fi settings. Of course, make sure your
12:00
Speaker 1
yeah, I know turning wi-fi on now there it is okay well, it looks like it opened one it says welcome to R6300 extended ADHD okay
13:00
Speaker 2
your wifi is on and then kindly connect your computer sir to the default wifi name of the range extender. kindly check if there's a Linksys extender setup detecting on the networks available. okay connect to it. Select that wifi name of the range extender. then once you are connected open a browser. Okay that's good. it's quick start setup.
13:00
Speaker 1
[silence] It says. Didn't like me refresh. Says can't oh there we go. How do you want to use your wireless? Uh yeah. Yep. Okay. Okay.
14:00
Speaker 2
then, how do you want to use your extender, right? wireless, correct? okay, click wireless or click next. okay, this time, it's asked you to to select your wireless network. which is your main network. wireless. click next. then choose your wireless network, which is your main network.
14:00
Speaker 1
Anether, pass today. It's thinking, says connect into the network.
15:00
Speaker 2
Yes, your Wi-Fi password for your main network, if prompted. OK. So let's just wait for the range extender to connect with your main network.
15:00
Speaker 1
And it looks correct. It's connected to the 5 gig WPA personal. And password. Okay, it says, admin gave up, I'm just right. Here's an admin password. Do I need that? [silence]
16:00
Speaker 2
Okay, so you can see your two point four and five gigahertz band, which is your your extended network. Okay, so that's up. Go ahead. Okay. Yes. So just in case you're going to access the settings of the range extender sir. You need the admin password, but you can just use admin. ad M i n if it will work.
16:00
Speaker 1
your extender is set to okay so do I need to connect to something else no [ silence ] Okay.
17:00
Speaker 2
Okay. Your extender is set up. Connect an evaser. So let's just wait, since we successfully set up the range extender. Let's just wait for the light to turn solid green. Now, no need. All you need to do is to wait for the range extender to turn solid green. And by the way, Norman, I sent the message to you.
17:00
Speaker 1
Okay. Sure. Well, it just can't turn to solid amber. I guess it'll turn green eventually. Okay. All right. You have Amber.
18:00
Speaker 2
Your email wherein you can reply, attach the receipt that they can update the warranty date and status of your range extender in my end. So as long as if you're going to call us back, the previous technician can continue his Sears while waiting for the extender to set up. Quitter. Quitter. Yeah, let's just try to wait. 00: 09:590,000000,9. And it's still on the past reboot there. And his tender Sir unplugged and then wait for 10 s to plug the device back in.
18:00
Speaker 1
All right. Okay, I'm putting it back in. [ silence ] There we go.
19:00
Speaker 2
Power back. Okay. And let's just wait for that range extender to fully boot up.
19:00
Speaker 1
It just changed from blinking to solid amber. Well, it looks pretty amber to me. Oh, it looks like about 8 feet. Yeah. I do have, I do have both, both of them showing up. The 2.4 gig extender and the 5 gig extender as Wi-Fi options on my phone. So, it looks like it's working.
21:00
Speaker 2
And it's still blinking. Is it still amber? Or it might be yellow-green or green, but how far is, is it from the main router? Eight feet. Do you have an option to plug this one about five feet? And let's proceed to hard reset this range extender. Go ahead.
21:00
Speaker 1
Yeah, I'm gonna do a sleep test. Yeah, I got a good speed test. So I guess is just not the right color. It's not green it's amber, but it's solid it's solid.
22:00
Speaker 2
Okay. Can you check if, you can access the internet? I can, I can check if you can also send the light indicator. So I sent the message to your email, provide the receipt, and then take photo of the device itself. So that I can verify in my end if it is working or solid number. But since the Wi-Fi name and is detecting on the network list of your phone, can you try to connect with that and then check if you can browse or have internet connection. [silence] Okay. But would you mind sharing if you're going to send a photo?
22:00
Speaker 1
I can. Okay. And you want the the the the receipt also?
23:00
Speaker 2
of the range extender. Okay so I just I sent the message to your email. Kindly reply and attach with the photo of the device. Yes please. [silence]
23:00
Speaker 1
You want to stand by while I get this in an email, or wait for me? Okay. [silence]
25:00
Speaker 2
Yes. Yes, I wanna standby because I want you also to relocate the rang extended to verify if the light indicator change into solid green.
25:00
Speaker 1
Man. Then. Well, I stay on. Okay. I know. [silence]
26:00
Speaker 2
[Andy says]
26:00
Speaker 1
Yes, hang on. I'm trying to I thought I had a paper invoice, a paper receipt in the box, but I don't.
28:00
Speaker 2
[silence] okay so are you still there? [silence] okay, sorry, let's take your time.
28:00
Speaker 1
I'm there. Yeah, I'm there now. I'm looking for it. I got an order number. Hold on. Okay, I'm gonna, I'm gonna take a picture of this, hopefully. Well, let me put it on a better screen and take a picture. Uh-oh. That's the wrong one. dang.
29:00
Speaker 2
If you purchased the router from Amazon, please go to your Amazon account. You have an invoice there, uh, okay. How about the device information and then the date of purchase? Okay. Yeah,
29:00
Speaker 1
there it is. I see. view order details. okay. I didn't pay very much for. okay. hang on.
30:00
Speaker 2
Okay, so you successfully sent the proof of purchase. Okay.
30:00
Speaker 1
OK, I've got pictures front and back and the order details, the purchasing, what else you need? That's it. OK. I, yeah, I, I got a picture of it. I, I just sent it,
32:00
Speaker 2
Yeah, that's it. And of course, they light the picture of the device itself. I got yeah I just received the receipt of your so let me just verify [silence] oh
32:00
Speaker 1
No, I still plugged, but, No, there's a light there. It's Amber. Okay. You want it further away or? All right. Well, it's going to be in another office. All right
34:00
Speaker 2
Okay, but there's there's no light. How about the umber earlier? So you unplug this one. Yeah but, we're gonna try to check. Hold on. I guess there's no light. Umber, okay. How about to relocate this one, sir? Try to relocate the range extender and plug this one to. Yeah. Where do you want to place the range extender? Okay. Kindly try to move this one on your office and let's check if there's a light. There's light indicator on it and if it is solid green.
34:00
Speaker 1
It's amber. Solid amber light, hard to tell. But I'll see you in. Okay, itz, blanking Amber
35:00
Speaker 2
Okay, but let's just try to move this one. Okay, so let's just try to check.
35:00
Speaker 1
[-] It's uh The extension WI-FI-ers are come have come up Still blinking amber though [silence] I see Oh It's uh The extension WI-FI-ers have come up Still blinking amber though Okay. Okay. It's a solid amber again.
36:00
Speaker 2
yeah okay so it will takes time for Quada router shirt to boot up three to five minutes so we just keep on serving it okay so this time chair um I don't really apologize for the inconvenience and since it's a newly purchase router so we really need to hard reset this range extender and try to set up it again because even if we try to relocate this one it's still number and as what I mentioned it's still in warranty so I guess there's a return policy for this one but let's just try to hard reset this one and set up again
37:00
Speaker 1
Okay, it just changed from, it was cutting the dark amber to the light amber solid. So I'm thinking that should be green. Yeah. Yeah, I do. You wanna, you want me to do that? Because it's working right now. Well, I've done. We've already done two. [silence]
38:00
Speaker 2
yeah it should be green uh kindly go back to the same room with your main router sir and do you have the option to plug this one about three to five feet apart yes please yeah it's actually working but then it's weird because it's amber it's supposed to be green so let's try to hard reset this one yeah that's really something like uh weird but
38:00
Speaker 1
I did one before I called you,
39:00
Speaker 2
It's for one minute, so make sure it's hardly reset, yes, or move that. Yeah, move it first so that it will boot up.
39:00
Speaker 1
and it's about five feet apart. oh, thank you. So I should reset it anytime? Okay. Thank you. It's good to meet Thank you. It's good to meet Okay. Uh,
40:00
Speaker 2
RP [silence] Yeah. Can you please make it three or five feet apart? Okay. Thank you. uh And, White House, I really apologize for your inconvenience, but thank you for your time and patience. Uh but let's just try to figure out what's really going on with your range extender. Now, hold on. Let's just wait for a minute to fully boot up the range extender. Okay. Now, press and hold the reset button for one minute. [silence] We'll
40:00
Speaker 1
No. No it's breaking. Amber is yellow. Yeah. Been over a minute now. Okay.
42:00
Speaker 2
and while holding the reset button, sir, the light indicators changing, right? Okay. And you're still holding the reset button. Okay. So it's already a minute, then you may now proceed to release. And how far the range extender? So. All right from the main router. Cer. This. Bye. Free. All right that's good. All right let's proceed to the set up the extender again. So. Using your computer. Same thing. So. you need to connect to the default Wi-Fi name of the range extender. The link is setup.
42:00
Speaker 1
Yeah, starting to set up. Okay. Yeah.
45:00
Speaker 2
okay, so are you connected now with your Xender? Okay. Okay. So you're start setting up the range extender. So click start setup. and then you just follow the instruction, click next. and how would you want to use your range extender wireless? and make sure it's plug in directly to a wall outlet, not a power strip.
45:00
Speaker 1
[silence] it's connecting to that network still is speaking. Yes.
46:00
Speaker 2
okay so did you successfully set up the range extender okay so you already selected your wireless network choose your wireless network [silence]
46:00
Speaker 1
And it says my distance is just right. Yep. I'm entering my I'dment patchwork. And I'm gonna reenter it.
47:00
Speaker 2
okay you're connected anyway so too close to your router right you're currently on spot finder so connect anyway admin okay and why is there no need to register your product so
47:00
Speaker 1
who's wanting me to enter up email address oh skip didn't see that okay so says choose regional well router yes extender setup it's blinking now
48:00
Speaker 2
Admin password. You can skip register your product. [silence] No, no need. It's for product registration. You can skip that option. Thank you. [silence] Yes. Yes, it's okay. So it's just that your extender is set up. Okay, and then check the light indicator of the range extender. Okay. So just keep on waiting. [silence] setting. Just like what I mentioned earlier, it will take 3 to 5 minutes. So as long as the page shows your extender is set up. So it means the Range Extender or the RA6300 is currently setting up.
48:00
Speaker 1
and it just came up again. and it's light is solid well it's amber solid solid amber [silence]
50:00
Speaker 2
And what is the light indicator? solid amber? Amber? Yeah, it's a they're really weird. Okay, so let me just hold this call 35 minutes or 24 resources in my end. Please stay on the other line. I will be right back, okay? Thank you. [silence]
50:00
Speaker 1
yes yes ma'm yes yes yes yes
57:00
Speaker 2
Reconnect your laptop to your extender network.
58:00
Speaker 1
[ silence ] Oh, I will. [ silence ] I will, hang on. [ silence ] Let me verify. [ silence ] Let me close this.
59:00
Speaker 2
okay, so are you connected with your range extender? [silence] okay. the range extent or.
59:00
Speaker 1
I don't know if that'd be on the label. Well, I've tried a couple of times now hang on a second. I'm connected to something, let me check. Yeah. Oh, wait, no. The password isn't correct. Yeah, that's what I'm using.
61:00
Speaker 2
We can verify that one once we are going to access the web interface, don't worry. Is your laptop connected to the range extender? By using its wifi name and enter the wifi password. Okay, oh. The password of your main, main network. [silence]
61:00
Speaker 1
Let me try the 2.4. Yeah, I'm not, I can't connect. It's, doesn't like my password. Oh, I know why. I'm, I'm, I'm not typing it right. Hang on. I got a short between the headset here. Okay, now I'm connected to it.
62:00
Speaker 2
like this, okay, open a browser, then on the address bar type extender.links list.com
62:00
Speaker 1
E-X-T-E-N-D-E-R? Okay. Hello, again. I used the admin password here.
63:00
Speaker 2
Okay. That's extender. Extender.LNKSIS.com. Extender. linker. dot com. Then press enter. Yes. So log in. And can you still remember your admin password? Yes. Use your admin password to log in. Well,
63:00
Speaker 1
Okay. That's not gonna man. Yeah. Firmware, firmware upgrade. Stand by. It's refreshing. Current version is current version is 1.2.06.001. 06.
64:00
Speaker 2
okay, so are you on the extender settings? You can see linksys. Okay. Can we go to the firmware upgrade, sir? Go ahead. firmware upgrade. Yeah. And then can we provide the current version? Yeah. Firmware upgrade, right? And then current version. What is the current version? Okay. So let me just verify it. It's 1.0.05001.
64:00
Speaker 1
there's a new firmware available 1.20 okay yeah it's updating it's working it is about 20% [ silence ]
65:00
Speaker 2
All done. It doesn't seem like... Okay, try to update. Do you have the option to update the firmware? Okay, please try to do it. Because it is not actually, update that possibly caused the issue. Okay, that's good. [silence]
65:00
Speaker 1
[silence] [silence] [silence] It's rebooting. I don't know, I think the green the green light might be a dung out. Uh, it's blinking yellow amber, whatever that is. I don't know.
66:00
Speaker 2
Okay. Okay. That's good. And hopefully this time it will. Fix the issue. Okay. That's good. So possibly the cost of the issue is due to its firmware. So the further firmware is up. To date. So since the light indicator turns to solid green, is it still blinking? Okay. Yeah, it's rebooting. Let's just try to observe.
67:00
Speaker 1
[silence]
69:00
Speaker 2
Okay, and it's still blinking. Are you still there, Norman? Norman: Yes, I'm here. Ileader: Is it blinking? Norman: And then refresh the firmware... Or check the, excuse me, refresh the web page or the extender settings, and then check the firmware version. [silence]
69:00
Speaker 1
It says it's still rebooting, please wait. Oh, OK. Oh, there you go. OK, here we go. firmware is up to date. One two zero seven zero zero zero one. Yeah, that's solid amber. Just like before. [silence]
70:00
Speaker 2
Okay. But the light is still amber. Yeah so I sincerely apologize. Sir but it might be or possibly it's a radio cosmetics issue which is the light indicator of the RE6300. So we already tried everything that we need. So we hardly reset this one. We set up the RA extender to
70:00
Speaker 1
Yep. Right. Okay, I'm just checking. The 5 gig extender came up. I don't see the 2.4 yet.
71:00
Speaker 2
You have already checked the firmware and updated it two times already, but the light indicators still umber. So this time I will going to suggest or advise you that it, um, it up to you, sir, if you're going to, uh, continue using this one, since it's working, but to be fair with you, uh, can also advise you to return the device to Amazon, since it a newly purchased, it's a newly bought from them, and you still have a return policy, I guess, right? But, winna proceed to relocate the range extender, okay? Yeah, because there are some devices that won't connect to the 2.4.
71:00
Speaker 1
Well, I was looking at them on my phone. I had them. I had them earlier. Okay. I guess I'll just use it like that. I don't have time to return it. Okay. Thank you very much for your help. No, that's it.
72:00
Speaker 2
Okay. Okay. So we're going to take note. Yeah, I see. And I'm also going to take note here. So you're welcome Norman. And is there anything else that I can help you with? [silence]
72:00
Speaker 1
I guess. Okay. Thank you.
73:00
Speaker 2
Okay. So feel free to call us back, Norman, if you have further concerns. I will provide your ticket number. It is one, three, three, eight, zero, three. So just in case you call us again, so the next technician can quickly access your information. So again, it's one, three, three, eight, zero, three. Okay. So thank you for your patience and time, and have a great day. Take care. Bye. And you may now end the call for me, Norman. Thank you. Thank you.
73:00