V2 Rubric Detail — 2ff5c0c8-71c4-11f1-9…

yes. hi, yes. can you hear me? yes, I'm having a hard time. I'm having a hard time with my What's router. I have Villup. I think it's called a well up um and this and the child node will not reconnect to the parent node. It's been doing it for months. So one part of my house is locked out by um

So the router went down a while ago and it should come back up. And I tried following some YouTube and Google steps and I can't do it. I have to get it right for tomorrow because we have film coming. I remember you said it looks like five zero D one zero M. Two five C5. 3588. Blue. So what's happening, I'm getting,

signal until like from more or less three quarters of the house but for some reason the last room in the back to the left on the opposite side of the house because the child node is down it's not reaching and the child node really should be downstairs but it went downstairs and it's up here with me for a while because it's just pretty flippant it just comes and goes comes and goes comes and goes so um okay one second um yeah it is it's been it's been that way for a while I'm trying to thank how so you said it I like trying to trying to get a solid blue light like the other ones I got I bring it downstairs plug it in but

The mother node is now red. Hold on, hold on. It's blue now but yes now the child nor is thinking. If that's all it is I hope I just said, hope it's that simple but let's see. Ah cost people but we're supposed to be switching in a few months to go and uh they're not in the area yet. No it's clock cable is pretty bad. So um we're squish it was a slightly faster connect and go next speed at some point but not not not ripe yet. Um yeah so so the apparent note is blue the child the child I is always I I I hit the button on the child on the apparent note like you said five times. But child note is now yeah. Hold on, hold on child button. It's still blinking red.

Oh, really? Yeah. So, see, I didn't know that. There's nothing there's nothing there's no stuff like that when you google linksys uh directions. There's nothing that comes things out with you, I think, probably cuz for a while they were both blue and it was working fine even though they were both in the same area. Um, but something happened with the power something something like telephone line worker like they were they were doing service in the area and everything got knocked off sink and that's what caused everything that could go crazy in April. That's what caused the problem in the first place. [silence]

Yeah, I'm still, it's, it's, it's still blinking red. You told me to hit the reset button on the parent, on the, on the parent node, right? Yes. Okay. Okay. No, no, no. I don't, I just don't know why this is so difficult. I it's been a hard time for me to get to you guys. I've been calling since 10 minutes of, 10 minutes of nine Eastern time and I've hung hung up on three or four times by your by your by your line. No, it's okay. But like I said, okay. Okay. It's it's it's, it's okay. So it's blue now so I guess it's. Yeah. Okay. So you, yeah, you have to plug it, you have to plug it within a minute, right or else it goes back off sync. [silence]

Go back, go back, so it excise again. Yeah. I don't know how long the warranty for these is four. I think this is my second. This might be the last year of the warranty. I don't know. November, that's good. Yeah. Yeah, I see.

there's no uh red going on so it's just staying blue I forgot to check it so uh to make sure it's on there. Whoa, whoa, whoa. Sorry, sorry. My lights just flickered here. Here. Um, is it you you you think I should check on the on the linksid linksid app, correct? No. What I'm saying is like, that real red on there so I can make sure because so so it's acknowledged by the network. Okay, so yeah, I I think I'm in I am hold on. No, I don't want to I don't want to restart the network. What is what is what? You guys need to work on your app. Because I'm getting connection to the

No, it's not you, but I tried to, it says online, and then it kicks, and then it kicks me out and says, restart, yeah. It has no internet connection. But meanwhile, I'm seeing a connection on all three, on all three. Yeah. Yeah, I don't wanna do that, cuz then I gotta re-register again. I don't wanna do that. So you think I should just go move it, to see if it works? All right. Yeah, I know you only have like a minute to do it right before it goes out. Hold on now. Let me go. See, I didn't know that was the trick. You hit the reset button five times. I had half of it right, but let's save this for another show.

it's still blinking, now it's blinking a little bit, yeah, I just not nothing, I just wish this was simpler, because, like I said, there's no listing for this, there's no listing for this step, for the for the nodes, there's no listing for it anywhere, there's no, you know, you go on the app, it just says reset, reset, doesn't show you anything, you Google it, there's nothing like that. That's why when I read I can switch them then let happen because if it happens when I'm not home, it's hard to explain to somebody to do it. So because because because it's not a simple cuz then you first said to get the parent node back on and it's not that simple. You first have to do the modem then the.

[KEEP_UNCERTAIN] parent node and then the child node. And so it's, it's, it's a very entangled process to get everything back back and sink. Oh, now it's red. That's not good. Hold on. I hope so. I've been up since five o'clock this morning. I hope so. Good one. We'll be happy. This is cuz this will stem the, this'll because it's really only the one room in the house that it doesn't reach. But it's important. That's gonna be a bedroom for somebody. So, people, nobody told me it wasn't working. Here it goes blue. Okay. So, hopefully it stays. All right. Now, you guys are open Monday through Friday, correct? at 11:00 o'clock. Okay. Okay, so it's a whole. Uh, it's, it's blue. Oh, no blue.

Now it's red. Now it's solid red. That's not good. What the hell? No... Hold on, hold on. Hold on, hold on, hold on. Let it keep switchin'. Blue to red, blue to red, blue to red. So I I guess I guh- I guess I gotta wait and watch to make sure it stabilizes. Ugh. Fuck. I know. Like I said, I'm I been kind of trying to get a hold of you guys since 10 minutes to nine and that's why I assumed the phone would keep ringing for you to pick up because because the last three or four times before that I kept getting kicked off the line cuz cuz I'm guessing you guys were just too busy. But let's just see if hold on. I want to make sure it's stabilized cuz it's behind the couch. The the plug itself is behind the couch. So make sure I can put the couch back. Well, it is. It's that's what I'm telling you. It's on It's on a coffee table. It's about, it's 30 to 30, it's about two and a half, three feet on the ground, possibility, it's right next to the stairwell, which is not far. I mean, it's diagly through the stairs, but it's not far from the mother node. It's, I mean, it's, it depends how you're looking at it. Like if you're talking like diag-mole, it's not that far, maybe 20 ft diag-ly. Maybe, maybe 30 ft diag-ly from the mother node, maybe 40 ft. But it's just, it's just the one room in the house that doesn't keep signal. But I'm hoping that's it because it seems stable now, so hopefully that's the end of it. So let's, let's just see if that uh, that does it. So, all right, thank you. And if I, if I, and if if it doesn't, uh, if it doesn't ring, I'll just call you back one day. Thank you. So I'll talk to you later. Yeah. Right then, bye. So you are going. Well, right then, bye. I don't know about that.