Speaker 1
Yeah, good morning, Josh. Um, I've heard, well, okay. My, my LinkSys mesh system, um, I've had troubles setting it up previously and had to call yourselves to, to help me, to, to help me do this. But one of the mesh system nodes went faulty just a few weeks ago and it completely died. There's no power to it at all. I tried a different power lead and nothing to it. Um, so I've gone onto eBay and I've purchased a, a used node. Um, got it delivered and I'm having the same problems now that I used to have with the other ones where it just stays on red all the time. I've tried doing a, a reset, um, on the, the thing and it, it goes blue and then flashes and then goes back to
00:00
Speaker 2
Welcome to Linksys Support. To assure quality service, your call may be monitored. Please remain on the line for assistance. hi, thank you for calling Linksys, my name is Josh. How may I assist you today? [silence] Mm-hmm. [silence]
00:00
Speaker 2
yeah, got this one sir. so and don't worry, rest assured that I can walk you through on how to add that new node to your network. So before we proceed, I have the, you're most welcome. So, may I have the serial number of this note sir? No worries, sir. Yes, sir.
01:00
Speaker 1
Oh yeah, that's right. That's, that's correct. Yes. Model number. Uh, oh yeah. Whiskey, Hotel, Whiskey, zero three Victor, Victor two. Yeah, literally on top of there.
02:00
Speaker 2
All right, thank you so much for that. Let me verify again. Serial number. So it's s. forts to zero, six, two, nine, two, nine. Thank you so much for confirming. Also have the model number of this zone. Yeah, it can be also found on the Thank you so much for that. And just to confirm, is this new node already had like located next to the parent node? Got that one. And I assume that light on this node is still showing solid red. All right. However, sir, before we proceed for the troubleshooting, may I have again your first name? I'm sorry. How do you spell your last name, sir? All right. And for your first name is spelled as P-A-U-L, correct? Uh-huh. Thank you so much for confirming. And what about your email address? And when you say Kate, sir, is it spelled as K-A-T-E? Uh-huh. And last thing, sir, who is your internet service provider? Uh. got that one. All right, let's now. [silence]
02:00
Speaker 1
Yeah. Yeah, like a turquoisey green colour. So just, this is on the, the main node, yeah? So just press it, press it, release, so release.
04:00
Speaker 2
Understood, sir. And don't worry. So, we can now proceed for the troubleshooting. However, just to confirm that the light on the main node, it's showing solid blue, correct? Ah, it's just want to set your expectation, sir. Thatingst If the light on the node is showing solid red or pink or purple, that indicates that the device is already on setup mode. So let's try this one. Let's try to add the child node using the Fast press setup method. So on your parent or main node, kindly press the Reset button five times within five seconds. so it's like press release, press release, press release, press release, press release, press release, press release, fast five times. Thank you. No worries. That's correct.
04:00
Speaker 1
press it, release, five times, one, two, three, four, five, okay, it's now showing orange, uh, flashing, orange, more than amber I guess, uh, still showing red, it's, it's, it's flashing red, the, the, the main one has gone to green now, it's flashing red, yeah, no worries,
05:00
Speaker 2
Yes sir. All right. Mhm, and is that good to know? No worries, and what about this child note? [silence] Let's wait for a 30, let's wait for a 30 second or a minute and [silence] flashing red. Uh-huh, and this new child note is currently showing flashing red, is that correct? That's great to know, sir. That means that this child note is now trying to connect to the network. So for now we will observe it's light for two to three minutes. Thank you.
05:00
Speaker 1
That's correct, yeah. I only know when I've purchased it. So I got it second hand from eBay. So I purchased it just last week. It's still flashing red.
06:00
Speaker 2
by the way, sir. Just to confirm, you're calling us from the United Kingdom, correct? Thank you so much for confirming. And do you still know the exact date of purchase for this node, sir? The one that you purchased from eBay? Uh-huh. Last week, all right. Got that one. That's fine, sir. And hopefully, sir, for like
06:00
Speaker 1
Okay. One two three five, I think. Maybe six. Hang on a second. Let me just get my phone. Oh, I'm on the phone. You can say how you've probably got it just try to double count. [silence].
07:00
Speaker 2
two to three minutes, uh the light on that node will turn to solid blue or green where that indicates that it has already been connected to the network. Okay. However, uh rest assured if this process uh does not work, we will try to add this child node using a different method. All right. Um, by the way, sir, may I know how many nodes do you have in total? Five. All right. Got it. It's easy. No worries. I I main node, yeah. So going green. That's amazing, sir. However, just to be sure, we will wait for another minute, okay? So after a minute, if the the that's fine. That's fine. That's fine. Rest assured that you, you that one, sir. However, rest assured that it will turn back to solid green or blue. All right. However, we will wait again for another 30 seconds, okay? Just to be sure that this child node is already working properly. Excuse me. And don't worry, sir, after 30 seconds, if the light on that node are still showing solid green or blue, rest assured that you can already unplug that node and relocate it back to its designated location.
07:00
Speaker 1
Yeah, still showing green. Okay. That's brilliant. Thank you. Thank you very much for your help. That's been brilliant. We are brilliant. No, that's everything. Thank you very much. Take care then. Bye-bye. Bye-bye.
09:00
Speaker 2
all right, that's brilliant, sir. Rest assured that you can now unplug and relocate the child node to its designated location. And once it has been relocated, sir, all you have to do is wait for its light to turn back to solid green or blue, okay? There's no need to press the reset button because you've most likely already reset it. You're most welcome. You're most welcome, sir. And thank you so much for your cooperation and patience as well. And are we all good? Like is there anything else? Uh-huh, got it. Well, you're most welcome. Thank you as well, sir. Thank you again for calling Lengsdesk. Have a great day. Bye for now.
09:00