Speaker 1
uh, this is my first time calling. I, I've got a, uh, a Linksys E, uh, 500, 2500 router, and I just got a new, I, uh, got a new HP, uh, computer, a desk, an Omen desktop. and, uh, I'm, I'm wondering if I need to update this, uh, router? It, it's pretty old. [silence] Thank you for your call. Is your link System Linksys E2500 router? Is older than 10 years
00:00
Speaker 2
[silence] Welcome to Linksys. To ensure quality service, your call may be monitored. [silence] Certain products will be supported, while end of support products will have self-help options available. [silence] Please have your serial number ready and stay on the line for assistance. [silence] While waiting, you may also visit support.linksys.com for more information about your product. [silence] Thank you for calling Linksys. My name is Pablo. Badge ID: 11039. [silence] Is this your first time calling [silence] or do you have a ticket number? [silence] I see.
00:00
Speaker 1
It's David. Yes. Yes. Yes. eight one seven eight three four six six five nine. That's, that's my, yes, that's my home phone. It's J. family four at AOL.com.
01:00
Speaker 2
Oh, uh we'll get to that part. Uh before we go any further that I'd like to create a ticket. Can I have your first name, sir? That's gonna be "D" AV, ID. And your last name, sir? That's J-O-H-N-S-O-H-N. And your phone number, sir? That's gonna be 817-843-4665. I see. And should you call us back in the future you can use this phone number as a means for us to pull up your record. And also, can I have the email address, sir?
01:00
Speaker 1
huh. No, it's a numerical. That's like Johnson family and there's four of us. All right. And that, let's see tough to say sir. I've got the idea through the back of the screen. What zip code? A two, um, eight. six, um, yes, that's it. Um, what, what is uh, the code. I, uh. Uh, it's charter. Or is it uh, spectrum now I guess. Spectrum. [silence]
02:00
Speaker 2
The four... is it the numerical four or the word four? I see. And I let's jump to the serial number, David, can I have the serial number of the E2500? Okay, two three that anyway let me read the whole thing 10 A20 C 633 07223. Last question, I know whose Internet service provider. Backroom I see. Now let's go back, um you said that you have a new HP computer.
02:00
Speaker 1
yes. yes. yes. uh, I had been having some problems with uh, with spectrum and they're they said my modem was five years old, so they're going to send me a new modem. And a rep came out and he found some problems with the cable lines, so he replaced that. And so now everything's working pretty good. But the the old, you know, piece of equipment is going to be that Cisco uh, you know, E2500. The link sys. Is. So it's been a while, I can't I don't remember when I got it, but it's been a while, so.
03:00
Speaker 2
And your question was, do you need to update the router? Uh-huh, I see. Well, um, I used to recognize this router A2500 and um yeah, this is um from Cisco. And I think you had this router for maybe 10 years now or 15 years. Let me double check here. Okay.
03:00
Speaker 1
Tough changes now, so I don't want it to be the weak link in my system. I got a new modem, a new computer, new wires coming in from the provider, the internet provider and now I've got the weakest link and if I got to replace it, what do I replace it with?
04:00
Speaker 2
gotcha okay well yeah uh if your modem has been changed and the connection has been good okay basically the modem is the source of the internet sir and that's okay right now and still gets this dis disconnection uh on the links this router uh you may need to update uh the router sir and uh according to our database that this is already part of the EOL end of life and also it's part of the end of support which means uh links this is not manufacturing this router anymore so um better yet to upgrade now uh recommendation now uh how how many uh how many device you
04:00
Speaker 1
yeah well there's not very many it's just it's just my wife's cell phone my cell phone uh you know uh my computer that's you know i got a couple of television smart televisions that you know i use a fire stick on you know and that's that's about it uh that's like There's two of them it was just two Well, we pretty much use the, the spectrum cable uh, you know, network and just use use their menu and their uh, you know, guide and all that Uh, I don't, I don't stream very much stuff you using the fire stick you know occasionally I will but but not very often. Yeah yeah. Yeah I don't. Is there a way I can find that out? I mean I don't think so. Okay
05:00
Speaker 2
Right. So say I'm actually looking for a router that will fit your network okay and says you made mentioned about streaming. Okay. As far as I can remember, if you have Amazon account or Netflix they require okay at least 10 to 15 um bandwidth for you to enjoy watching um streaming movies okay. Do you happen to know the subscription speed? Well, the first way to knowing it is to call spectrum. Check your speed and if you need to upgrade your services. Ah, we're gonna have some trouble here because my computer's no longer responding. And I can't I can't get my account okay my email. My email is still working okay to on you. But I can't open the page anymore.
06:00
Speaker 1
Well, no, I don't have fiber. It's a a cable. So they they just call it Spectrum Internet. That's what they call it. So yeah, anyway uh. What? Yeah. And uh. [silence]
07:00
Speaker 2
Or maybe there's a uh a bill that will indicate that one and um in the uh will that you have. Okay, something like that. But um maybe um maybe this uh rings a bell, David. Um uh do you remember like uh 500 Mbps, 1 gig? Mm-hmm. Okay. I uh see. Well, um yeah, anyway, uh for the past 10 years that David. Okay. Um uh you've been using our E series routers and uh of course uh we know that technology evolves. Okay. Right now uh Lennox has made uh devices called Mesh nodes. Okay. And um these are uh the latest uh made uh device uh that we uh Lennox has.
07:00
Speaker 1
an adequate is that it's about 1700. Yeah. Yeah.
08:00
Speaker 2
the thing about this is that is that it uses a Linksys app. I know that you're using a Cisco connect software for this particular model. Uh for the Linksys app, you can set this up by yourself, okay? My next question by the way, how big is your place sir? like 2,000 square feet, 4,000 1700 uh 100. Okay. Now, um for this one, you might want to go with, um uh I would say, uh MX6200 sir. Okay. Uh this can cover up to 3,000 square feet. Okay. So, um that should cover your place there and of course, this is based on the perfect environment. Okay. So, um give or take, okay? Uh we have
08:00
Speaker 1
right. If the image. Okay, is that is that a Cisco brand or a Linksys brand or which brand is that? Okay. Yeah, that's what I said. That somebody else told me that that length. Well, actually I called Cisco and they said, well, we don't handle the the the.
09:00
Speaker 2
like walls and rooms in between. So, we have to consider that. Now, uh, the good thing about MEST system is that you can add additional node for those eras that has a dead spot, sure. Okay, so that would be the, uh, you know, um, uh next plan if ever you found out that this MX 62, um, uh, if we found out that there are eras that's very hard to reach by this signal. Okay. So you might want to take that of this MX 6200er. Okay, good question. uh, we used to be affiliated to Cisco. For this particular model, uh, it's just for Linksys. Mhm. [silence]
09:00
Speaker 1
the the the link says so they they they sent me over to you I would suggest a new one okay okay well it's probably time for a new one okay and it was a vela you say
10:00
Speaker 2
[KEEP_UNCERTAIN] Yeah, it's been a while um, I say, I think I would say it's the same age of your router, okay. Uh, we used to be a peeling it to Cisco. So it's been um, I would say 10 years, sir. Yeah. Uh, good thing you call about that. Sir. Yeah, it's really time. MX 6200 uh, generic name in the market is going to be uh, Velo pro 6e. Okay, Velo pro 6e. Velo, V-I for Victor, E for Edward, L for Larry, O for Oscar, P for Paul. Velo pro that's P-R-O 6, the number six.
10:00
Speaker 1
Okay, that's ... Okay, so you so you're ... Okay, so so what they're saying is that it's uh it's it's not a wi-fi seven it's a wi-fi 6E. Yeah, okay. Okay, cuz my the computer says that that it's a wi-fi six and it has a 2x2 and Bluetooth [REDACTED_PAYMENT_DIGITS] uh wireless card in it. So, I guess it's not a seven. So, that would be compatible with this uh MX62, right?
11:00
Speaker 2
X and E so Velop Pro 6e. But the model number for but the model number for that is MX62. okay. A generic name in the market is Velop Velop Pro 6e. Ah yes. Wi-Fi 6e. yes. Ah. [silence] means the two by two spatial stream you mean? Yep. That's for the computer. Okay. yeah. Yes. If that's a newer computer, okay? Depending on the uh manufacturer of the
11:00
Speaker 1
Right. Yeah. this is exciting. Yeah. it's got the AMD Ryzen 7 processor in it. Okay. Where would I find one of these MX-68. instead of MX-6200. Is it, I got it on Amazon or Best Buy or where do I go get one?
12:00
Speaker 2
I didn't think that there are adapters that still uses um yeah, I'm sure they are but it's a backward compatible. But most computers nowadays um uh supports Wi-Fi 6 uh that's going to be under uh security type WPA3. Okay. Um if that's uh you said you said your computer from HP. HP-brand, ewwe Packard. Oh great, wow, never heard of that but I can check that one maybe. There's a lot of adapters out there, sir. Um, uh yes, uh uh Amazon, Best Buy, Target and
12:00
Speaker 1
so the access key is probably on the back yeah yeah okay Okay. All right, okay. Well, if my computer only goes to Wi-Fi 6, then if I have a Wi-Fi 7 router, it's not going to help me, is it? Or is it?
13:00
Speaker 2
uh, yeah, you might want to look into this, uh, you probably, uh, did a little research right there. Uh, I may mention about the Velop Pro 6E, right? So, that's the MX62. There's a another model for Linksys that's the MBE7100-s, uh, that's Mary Bravo Edward 7000. That's a Wi-Fi 7. Okay? Uh, yes, sir. Yeah. Uh, you might want to look into the specs, sir. Yeah. Now, the reason why you want to mention that if ever your wireless adapter is capable of Wi-Fi 7, the, uh, MBE7100, um, has a feature that's called MLO, okay? Which combines the 2.4 and 5. OK. It's okay sir. Anyway, once you place an order, they're gonna display the features of this but yeah, MX62 will suit for you sir, okay. You're most welcome. Mm-mm. I see.
13:00
Speaker 1
couldn't be converted to 11, so. All of. Okay. Okay. So that's that's the other thing. Yeah. Okay. Well, I appreciate you helping me on that. And uh uh you know that that that's a good place to start and then I'll do some more research and try to learn what I can. Thank you. Thank you, you too. Bye bye.
15:00
Speaker 2
Ah, okay. Yeah, they're, um, operating system, um, yeah, you have to reformat that to MX62. I'm sorry, um, sorry, uh, windows 11. Yeah. All right, uh, you're in the right track for that, David, okay? You're doing great. Anyway, to know more about the links product, you can visit Linxsys.com/ support. You have a wonderful day, okay? Take care now. Bye bye.
15:00