Speaker 1
Yeah we have a, we got a business and we're using a link this mode, And um it's sending a signal, IP dresses to one of our like the tablet and the tablet is trying.
00:00
Speaker 2
welcome to Linksys support. [silence] To ensure quality service, your call may be monitored. [silence] For in-warranty products, our support team is available to help with performance and hardware issues. [silence] Register your product by visiting register.Linksys.com. [silence] Please have your device serial number ready. [silence] For assistance, press 1 now. [silence] For out of warranty products, paid support may be available. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. [silence] For out of warranty product, paid support option may be available depending on the issue. [silence] Thank you for calling Linksys. This is Alラジオ。 How can I help?
00:00
Speaker 1
I'm trying to link with a card reader so we, we had to get a static IP address. The static IP address is not matching, it's not in range with what this tablet, or no, with with what this uh um modem is putting out. And they're telling us we're gonna have to change the modem to put out the static address that to match the card reader. So do you know if can that be done? Ah it's a Optimum, and that's who we called and they said we would need to get to change this IP address on this uh, I guess this this modem to where it would match the static IP address. Okay. Uh they want it. that's what we want and that's what we need to do.
01:00
Speaker 2
Let me double check down first sir. Who's your internet service provider for reference? Okay. What static IP address did you add sir. Did you add that one on the card reader?
01:00
Speaker 1
We're having to do that's the uh like the tablet it's got it's it's showing let's see what is it uh one one nine two dot one six eight dot one and then numbers and then this new static IP address is two zero eight dot one zero or one eight zero dot one and it's out of range is what they're saying so [silence] Okay let me I wanna look that up make for for sure let me I've got it the entire thing on my saved Okay it's 192.168.1.139 Yes the static IP is
02:00
Speaker 2
Um, yes, that's um, yeah, that's actually out of range there because you're using one, nine, two on the tablet. But, um, can you repeat? What's the IP address of the one that's on the tablet? And then the static IP that you're trying to add.
02:00
Speaker 1
[silence] it's it would they uh we got it we received it yesterday from Optimum thinking it was going to work and we were going to but we called the uh place that sets this stuff up and they said it's not going to communicate with between the two devices because they don't you know they're not within range and uh yes and I tried to I called them to see if they could change it to a one you know, like a 192 range and they said they can't do that. Yes, let me see.
03:00
Speaker 2
Okay. And where did you get, say the static IP? So, Optimum, sir, is the one that provided you the 208.180? To configure. Okay, I'll I just need to check something here, sir. Can you provide me the serial number of your Linksys device?
03:00
Speaker 1
Okay, it's S slash N 28 N 20 M 18807209. Okay. [silence] [silence] Yes, that's right.
04:00
Speaker 2
Thank you so much. Let me just pull that one up here. Okay, this one, sir, is the EA 8100, right? And what's
04:00
Speaker 1
Card reader, uh, let's see. I'm here by it. Let me... It's a... I can give you a serial number, it's a [REDACTED_PAYMENT_DIGITS], [REDACTED_PAYMENT_DIGITS] Yeah, it connects to the... iPad tablet. It's an AMS one and the serial number's what I gave you. yes, the tablet is picking. It's got service. It's got the internet, but the address is just... It's using that [REDACTED_PAYMENT_DIGITS] and it we can't change it to the [REDACTED_PAYMENT_DIGITS]
05:00
Speaker 2
here your card reader sir um,I don't have any ref um I cannot see that sir on our system um. So the tablet sir is the one that is not working or do you have internet with the tablet?
05:00
Speaker 1
And see, they're needing it to be in, that's what I'm saying, they're needing it, need it to be arranged so that it'll. No, it, in fact, when it first, when it came in, it would, it would work, and then it quit working, and then it fixed, they fixed it a second time. It started working, then it, it dropped off again, and that's when they said that we had to get a static IP address so that it would quit. It's it's it's not staying linked up with the other, with the tablet. Okay, email, uh, K B A A R O N. [man saying some noice] and C.
06:00
Speaker 2
on the card reader, sir. Did you change the IP address that's on the card reader? Okay. Okay. Um, let me just verify that one here, sir. Uh... but let me create a case ticket first before we move forward with your concern. Can I have, sir, an email? Yes.
06:00
Speaker 1
in then underscore and then, Brandy, B-R-E-N-D-I. Zero to at Yahoo Dota. Oh. Okay, it's A-A-A-R-O-N then underscore, and then Brandy, B-R-A-N-D-I. Zero two at Yahoo.com. Yes, that's right. My name's Aaron. A-A-R-O-N and then Wilkerson is W-I-L-K-E-R-S-O-N. Uh, it'd be best call back to be nine to three.
07:00
Speaker 2
Sher, can you spell that one slowly for me, sir? Sorry. Okay. Randolph D is B-R-A-N-D-U, right? Okay. And then first name and last name. And this is the best call back number in case the call get disconnected, the one that ends in 3188.
07:00
Speaker 1
3486388 yes okay okay, thank you
08:00
Speaker 2
903-348-6388. Okay. Let me just check something here, sir, for a while. All right. I'll put you on hold. Okay. I'll be back. Thank you, sir. [silence]
08:00
Speaker 1
Yes. Uh-huh. That's right, it won't. It won't. It won't. Yes. On the card reader. Uh, well, at first it obtained the IP address, but should we get
17:00
Speaker 2
Hello, sir. I said thank you so much for patiently waiting on the line and I really do apologize for the long hold. But I would just like to ask you, the card reader is the one that is not connecting, right? Because it's connected to the- Okay. Sorry. It's connected to the iPad, but when you're using the iPad, it say IP is out of range. Okay. What have you tried so far, sir, on the card reader? Yes, um, [silence] I have restart the iPad and it showed- [silence] it opened as usual, but when you connect the card reader, it says that uh the IP is out of range. Uh, okay. Uh, about the card reader, sorry, can I just confirm that uh it's the pineapple card reader? [silence] yeah it is the pineapple card reader nice and uh how about the phone that it is connected to it is also connected to the same an iPad? I uh I have two kind of phones that I have two devices that I usually use I don't even use the iPad because they're they're not accessible to me but basically speaking when- when using either my point of sale phone or my processing phone like for example... uh [silence] you try to connect the card readerYesh.
17:00
Speaker 1
It obtained the key. It showed that it had had the same IP address at first, and then once it was used a couple of days, it drops off and it doesn't keep the same range on the IP address, so it we can't utilize the card reader any longer. And that's why we had a we had a static IP address set up and it's in the its it connects to the Wi-Fi. Is there any way we can do membership right now that would work? yeah. No. no. Yes. And it and that's what it for some reason it drops off out of range or something and that's what the company that runs that is telling us that it has to be in the same range as that [REDACTED_PAYMENT_DIGITS] and then the optimum cannot issue the same one. Transcribed by Otter.ai
18:00
Speaker 2
okay. Because, how do you Yes, sorry. Um, how do you connect the card reader? It's connected to the Wi-Fi. OK. Right.
18:00
Speaker 1
92 in the static IP address, so it's like we can't can't seem to win with it. Yes, yes, everything's working, but. Uh-huh. Yes. Oh.
19:00
Speaker 2
Okay. But everything sir on the links to router is connected, right? Like everything is working. Connected to the Wi-Fi, aside from the card reader. Okay. Okay. Because for this one, sir, I'll just like to set your expectation. Because based on your concern... Based on your concern, it's only the card reader that's actually showing as out of range. What we usually probably have to do, that one sir, the static IP that you provided me, that was provided by your internet service provider, which is the [REDACTED_PAYMENT_DIGITS] only. If we will config... If we will configure that one, sir, on the router, that will affect most of your devices. Because the [REDACTED_PAYMENT_DIGITS] is a... Yeah, because the [REDACTED_PAYMENT_DIGITS] is a public IP address which is actually an... You're actually unable to use this IP address on your device.
19:00
Speaker 1
Yes and we can't use it right now because it's not working and that's why we can't.
20:00
Speaker 1
OK, well, I might just call that company back and see if they can do something about it. They really need to be the ones to fix it, 'cause, you know, they're wanting you to pay them, you know, and they they need to send somebody down here to get this work in. I appreciate it. [silence]
21:00
Speaker 2
via DHCP. So if it's DHCP, so it it will automatically be in the range and then get the same IP address which is in range with [REDACTED_PAYMENT_DIGITS] Uh, no need to do any static because it was working before you enter any static IP address on the card reader, right? It was this, you, you will just connect it before directly to the Wi-Fi. [silence] Yes, the for the [silence]. Because if you will do anything on the router, so that will affect the devices connected. So there is, there's nothing, there's no need to configure on that one. I would really do suggest to check the settings of the card reader and then set it instead of statick. Uh, set it under DHCP.
21:00
Speaker 1
Okay. All right. I appreciate it. Thank you. Okay, thank you. Bye-bye.
22:00
Speaker 2
P automatic. So, uh, you just have to connect it to the Wi-Fi, possibly get the [REDACTED_PAYMENT_DIGITS] in range, then your card reader will be able to connect back, once it's set to the HTTP automatic. All right. You're welcome, sir. And if anything else, just give us a call, okay? You take care. Bye bye.
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