Speaker 1
This is Linksys Technical Support calling. This call is recorded for quality assurance. Please hold as we connect you to a Linksys specialist. Hello. Hi, yes, thank you so much for picking up my call. Yes, um I know what's the reason again. What's the call. Did you relocate the child mode already or did you? So we'll just wait. Um All right. Yes. Yes. It's going to
00:00
Speaker 2
house and link six my router. Okay. Is anything else? No, ma'am. All right. Thank you. Thank you. I had spectrum out here. Hi. How are you? Hi. Okay. The reason is I'm not getting 490 throughout the whole house. Each room is giving me something. The lowest was like 65. Um, so it's very thank you. So it's varying in different rooms. The speed, speed is varying in different rooms. No, everything is connected. All the devices are connected. [silence]
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Speaker 1
successfully, but did you relocate it to the area where you want to relocate it or did the child notice that it's moved so? All right, all right, so you've relocated it. And what the device you are using when you're doing a speed test. All right, so you're using your laptop when you do a speed test. Right. I see. All right. And on that room is, does the child notice it's on that room or not?
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Speaker 2
oh yes, yes, yes I did hello here i'm using my laptop yeah because i'm on your app i'm on the lynxis app and i go to different rooms and i do a speed test yes, no, no the child mode is not in the ro
01:00
Speaker 1
[silence] How far you are now from the notes if I may ask Tracy? 25 to 30 ft there, right. And this laptop, is it the one that you used earlier when you when we do the speed test? Hello, can you hear me?
02:00
Speaker 2
because I only have three child node because I only have three child node right now I am I'm probably on the other side of I'm probably about 20-30 feet from it hello hello oh I'm sorry yes man I can hear you
02:00
Speaker 2
Yes, it well was yes, yes it was, correct, sure, okay, I just opened up another browser, I'm in fast.com, I'm in um one room that's now saying 570 megabytes speed in this room, okay, I'm going to go to another room,
03:00
Speaker 1
and how much you're getting? I see all right uh huh [silence]
04:00
Speaker 2
Yeah. Yeah. But I wasn't earlier. So, let me go to another room. And I'll keep typing in fast.com. In both rooms that I'm in right now are closest to the child to one child mode. 460 in this room. So, I'm going to go to the room where the child node is. Where one of the child nodes resides. Let me see. I'll do fast.com again. Okay. I'm in the room with the child node. It's processing
04:00
Speaker 1
All right. As long as it's a range of 400 or up, it means you have an excellent signal. But if that speed will go down to 100 below, then that's the problem work coming. But, since it's 400 up, then that's that's the excellent one. I see. How far is it from the node? And is there any wall in between or any interference? And if still, if there is a wall, okay. If there is a wall in between, sir, and also it is far away from the node, so there might be some changes of your internet speed. Even though your node can cover up to 3,000 square feet, each node, there are some interference that will affect that one.
05:00
Speaker 2
One. it's only given me 97. And this is where I have problems with my TV. Yeah, this one is giving me 97. If, if it's far. Yeah. Yeah. I mean, I mean, I mean, one, seven. Go here.
06:00
Speaker 1
So, what I could suggest is, sir. Yes, sir. I had party. All right, so you're getting a 100 on that. Um, can you tell me how far is it like maybe about? 97. And what's the distance again from the new?
07:00
Speaker 2
Well, it's not my internet speed. I'm at uh-uh. I'm at the highest internet speed. So that's not it. No, I said I was getting 97. No, I told you I was getting 97. Let me see. No, no, no. Let me see. Hold, hold, hold, hold. Hold, hold. [silence] can you all send me, okay, so, the same room I was getting 97 or whatever I told you it was is now I'm getting two 30. okay. so, let me go to another room,
07:00
Speaker 1
And how far is it from the notes are [silence] [silence] And we're. Yes, sir. And where is this node located, located? Sir. Is it on your bedroom? All right, so in the kitchen, sir, there are there are some interference with regards to this one. There are some microwaves in your kitchen, correct? Yes, so there. [silence]
09:00
Speaker 2
that that seems low on on the on on on the child node, I should be getting the same rate as the parent child no, I know you're saying it's two 30 is good, but it should be I'm standing right here next to the node. I should be getting 400 and something. Are you there? It's in my kitchen. No, this is not in my kitchen. Um, I mean, I got a stove. I've got an oven. I got a dishwasher. I've got some appliances.
10:00
Speaker 1
there are some appliances, so there are some interference, and especially, there, is there any wall in between? how about from the main node, sir, to this child node, is there any wall in between? [silence] so, with regards to the kitchen, sir, if this node is located to the kitchen, there are some interference or more interference in the kitchen, because there are some wavelength from that a microwave oven and everything that uses a an electricity or a Wi-Fi, it gives interference to the router, that's why you're just getting that speed.
11:00
Speaker 2
No. I'm standing right next to it. I mean it the I don't know what you know there is no reputation is open. Yeah it's pretty open. No it's open. [silence] Okay so I How do we correct that? I paid this device. It should not be given me. It should be not it should not be differentiating speed. I mean, that's just that's not what this should be doing. If I had known it was going to have those types of limitations, I might not have considered, you know, this type of purchase, but I continue to have problems and I got my cable company telling me it's not them. They're telling me it's my device and this is what they're saying that I'm I've been rejecting because I'm saying they don't know what they're talking about, but I see that they do. Yeah, I'm going to go to my second floor, but we've got to find there's got to be a fix for this.
11:00
Speaker 1
I'm glad to that one sir we cannot provide you a complimentary are router since it's working and you're getting it because now your connection is uh... working sir and you have a good one good connection you're getting good connection so we cannot
13:00
Speaker 2
do you all send me a, an additional, two additional complimentary nodes, I mean what, cause I had bought, this is my second set, this is my second purchase of the system. But I'm not. I'm sorry? say it again. OK, I'm, I'm not on my.
13:00
Speaker 1
[silence] And where is the where is the travel located? Is it all on the first floor? On the main.
14:00
Speaker 2
I'm now on my second floor. I got 280 in one room. I've got three rooms. [silence] No, all three. All three. Three nose or on the first floor. I'm on the second floor now and I'm getting 180. [silence] So I've gone to every room in the house, except for the bathrooms. So now I'm back in the room with the parent node. And the parent node just read this room read 4:30.
14:00
Speaker 1
What is that an answer? Right. As as I explain it to you, Sir, there are some interference with that one, since especially you're using a wireless connection. That's why. So what I could suggest user is for you to add more nodes if you have a bigger area. You have a smoother connection. Mhm. All right. Okay. So continue observing the Mhm. So so you can do you can do a check if [silence] your your access point. That is the [silence] your base site. Okay. Do remember that all network [silence] bridges must use the same extended service set ID? Okay. So on that area where you're going to use the same extended ID and ESS [silence] ID.
16:00
Speaker 2
to the same room. It's three. I'm in the same room. Now I got two seven. Okay. Okay. Do you? Do you? Okay.
17:00
Speaker 1
Um, you can just purchase the same model that you have right now, um since it's a good node and this is the latest one of the Linksys router, the MX6200. Yes, the same model of what you have, sir. All right. Yeah, the Velopro 7 has the Wi-Fi 7 also. Um it's one of the latest also of the Linksys router. However, I can't guarantee if there are still some available in the market right now. Um that's why I just suggested the same model that you have because maybe there are some mm available.
18:00
Speaker 2
I don't know. What is new? Okay, 6200. That's the latest. Okay. What is EVF pro 7? Uh huh.
18:00
Speaker 1
A lot of them, but you have, available with this um models that you have. All right, much better is the one that it has a Wi-Fi 7 routers sir. Can you set it up? Cause you said you said wrong. I cannot there I cannot guarantee that one cause we don't have the list if it's available or not. You can but you can try to check it on the Amazon website, sir. You can try to check the web seven. Another one for you.
19:00
Speaker 2
But which one-- which is the better? But you don't have any more seven? Is that what you're saying? [silence] Yeah, but I don't know what I'm looking for. Yeah, I don't know what I'm looking for. That's why I'm asking. Is there somethingn't, is there someone who can make a recommendation?
19:00
Speaker 1
I will provide you a model number of something else 7 and you can try to check it on the Amazon website. Um, you can try to search for M B E 7000. All right, and if it's not available then you may consider using the same model of what you have right now. And it is a good model also the M X 621. All right, thank you so much also. Bye for now.
20:00
Speaker 2
You're saying you don't know whether it's available. Well, I don't, I mean, I'm calling Linksys. I need you to know. Okay. Okay. Thank you. Bye bye. [silence]
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