Speaker 1
Yes, Nathan, it's my name is Dave Sutherland, Yep. Well, I have an MBE 7,000.
00:00
Speaker 2
Welcome to [archis.]] support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.Linksus.com. Please have your device serial number ready. For assistance, press one now. For out of warranty, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. I'm calling [archis.]] My name is Nathan. May I know who I'm speaking with? [James Carterland] Yes. How can I help you, sir? mm-hmm.
00:00
Speaker 1
wondering if I can change to a slash 18 instead of having to use the last octet, let's say use the third octet for certain types of devices. So I can put like wired IP POE cameras in something that's 192.168.20 and then have them just be the last address and then I can also put computers in like a 10 and then have the so I'm looking to expand that subnet range so that I can actually have the third octet available. I'm not looking to do DHCP there, but that's obviously a concern of mine is if I expand the CIDR because the web interface lets me do it, but just because it lets me do it doesn't mean it's going to function like I think. So that's I guess is the question is: does it support it? And then how does that affect the DHCP function of the router?
01:00
Speaker 2
This is a goodbye message. The author expresses thanks and bidding goodbye. After that, there is [silence] for 13 seconds and later they are talking privately.
02:00
Speaker 1
Well, yeah, they, they are class a, class B, class C, but I've just gotten used to using a, slash C.I.D.R. designation on my, in my head, knowing that, you know, a, slash, um, 18 would be a 255.255.192.0. I mean, that's just.
03:00
Speaker 2
residential or commercial device. Let me check if our router supports CIDR... usually it's usually class A, class B and class C only. let me try. See with me. CIDR. I understand what you wanted to, you wanted to, you can partition something like that and reassign it. You've done that maybe on Cisco devices. Let me, can I go to, you know, let me go to the lab rather than discuss this online. I wanted to see the MPE 7000, right? [silence]
03:00
Speaker 1
Yeah, it's an MBE 7000. I was gonna say, I know in the web interface, when I go to the router configuration, I can edit, like, the router IP address, and then I can edit the subnet mask. And it lets me edit the last two octets. Uh, I haven't done it because I didn't know how it was gonna affect it. And then the same thing within the DHCP scope on the router, it lets me actually put a starting a subnet mask. You know what I mean? I know the options are there to change, I just don't know if the router's gonna react the way I expect.
04:00
Speaker 2
. that I'm not sure because. Right now it's just a plain class A class B and class C. Also it's like a shotgun configuration. I am not 100% sure if there is a way we can tweak. Let me go to the lab and I'll get back to you. Would that be okay? Hi David, thank you for waiting. I apologize it's taking a while. I tried it in the lab, it worked. So the maximum is clasp B.
04:00
Speaker 1
Okay. So, you're saying you can go two five five, two five five, two five two dot zero. Um Okay. And that, and that's fine. So, the other question I had, I don't know if you took a look at it, is that what is that
16:00
Speaker 2
okay so i can apply it to 200 252 or act 2252 and make an CSNet address so you can see up 252 address now if you change the bottle to five or you can add one to 35200 you can work in this one it will work for yeah i tried yeah what i tried is two five four i tried it work That I have not tried. Okay, that's right. I haven't tried that on it yet. Yeah, yeah, yeah, it could move, it could, but I have not confirmed it. I haven't tried. But since remember, it's a subnet once that provides access and the DHCP server is defined for that subnet. And if the DHCP server is within that range right now, I have standard 0.0. [silence]
16:00
Speaker 1
Yeah, I mean, yeah, for me, I think, I – I mean, the the address on the router is the default 192.168.1.1 and I wasn't planning on changing that. So if I change the number of subnets by changing the third octet and then I can try it on multiple different clients here if things don't work right, I can still get back to the router cuz I can get to and I have my phone set up with the wireless access to it too. I was just
19:00
Speaker 2
um, I only have one server and one client to test. if I have multiple clients, then I will be able to see. that's my limitations right now. I have multiple process, but clients I only one. my PC, my laptop. that's the limitation I have right now. whoa it's too. you can also yeah yeah. and that's all right. no just in case it's okay it's okay. [silence] Just in case you need additional advanced level of technical support, you're talking to a level one, which is far, and then I have a little bit of background with level two. This need is a level two level. Your router is within warranty, so just, you tried it, something goes wrong and you screw it up, you're going to call, ask for a level two. They can help you through and they can do remote sessions. I don't have the ability to do, then we can discuss in deep detail, all this one. We can pinpoint exactly what you want, because they can see. That's the tool that they have, are level two, get support. Yeah, at least you get the confidence that something screwed up, you did something wrong. You can always go, call this back and ask for level two or a higher level or deeper level of technical support. This is not a level one support and you're good. [silence]
19:00
Speaker 1
Well, I appreciate you helping me out. One last question I have for you, just because I couldn't seem to find it, that doesn't mean it's not there. Previous iterations of linksys routers, there was a backup where you could back up the config and then restore. I don't find it in this. Is it not there anymore? [silence]
21:00
Speaker 2
Friends. I like this. [silence] Ah. [silence] Go ahead. [silence] Yeah. [silence] You're so silly, but hand is here. [silence] There's no longer there. I like the Lenses, PPDA net gear, all of our devices. You can download the configuration file and what the and just start install. But the version of the less the reason is security. We have cases that somebody downloaded the recent pilot, stole it and then uploaded it and there was a breach and not just on library but other devices by other brands.
21:00
Speaker 1
Okay. Yep. Yeah, I mean, it, I mean, it's kind of a pain that you can't do just the config, but I understand what you're saying is that people were trying to jailbreak it and run their own version of software on your hardware and then, yeah, I get it. [silence]
22:00
Speaker 2
So rather than compromise security, they totally removed it. It's a corporate decision, not us. I'm sorry for that. Yeah. Yeah. We have so many cases and they've gone and it's not to the point of litigation and some has to be. We are technicians. As long as we make things better, it will be easier for us to support. And I have the confidence, okay, let's do this one, backup first. We store that, we can always restore. But right now, oh, we wanted to test. I always say, what if it doesn't work? [silence]
22:00
Speaker 1
Yep, that's all we can do. All right. Well, I appreciate your help today, sir. All right. Thank you. Thanks. All right. You have a good rest of your day. Bye.
23:00
Speaker 2
cannot go back, right? This is the handicap that we are having right now. But yeah, we have to adjust. All right. Okay, Dave. Good luck Dave, and thanks for the call. I really appreciate it. I need this one. This is a good case and exciting. Good luck to the, you get your ballast. Right?
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