Speaker 1
This is Links is technical support calling. This call is recorded for quality assurance. Please hold as we connect you to a Links is specialist. Hi, this is me from links is. Hello. Hello, can you hear me? Okay. Hi. Yeah, you called earlier and we got disconnected. Um, again, you were saying that uh you called earlier and then about your links is router. I was able to pull up an account here under the name of Gustavo. Is this your account, Carrico? Okay. And it shows here, the MX 2000 and your inability to continue earlier. But right now, are you already at home?
00:00
Speaker 2
Hello, I'm working on it, over there, yes, yes, mm-hmm, yes, yes, and I've already done the hard reset on it.
00:00
Speaker 1
okay so let's check it right now what's the light status on top of your Link now the main one okay we'll focus on that one first okay and what's the wi- fi name when you press the reset button did it turn to solid purple [silence] No need for email this Link just by the way is no longer associated with Cloud that's why it needs to be set up locally
01:00
Speaker 2
I reset it yesterday morning. Uh, service is back on. So he's telling me that it's, it's probably my router. Since the modem is good and it shows that it's good on their end that it shows online. Go there. I'm on the phones. So, yeah, the main one is blue right now. The sun is blue. It did? Yes. Uh, when it's ready to like, I guess, uh, get paired again or Yeah, it turned purple. And then I created the account. I put in my email, my info and then, um, it shows online. Okay. Okay.
01:00
Speaker 1
Well, I'm not gonna work anymore. So, yeah, so you are able to change the Wi-Fi Name and Password after. Am I right? Okay. And then you can see it right now broadcasting the Wi-Fi Name and password you created. Okay. Can you connect to it? Are you connected online? Assistant will not work anymore, Gustavo. To all our Lynksys products, there's no app anymore. It was just implemented this year. No longer It there's no remote access anymore. Only local access.
02:00
Speaker 2
Okay. Yes, I created like the the the , the password. Yes. So I have the app, the Linksys app. Um let me see. Oh, mm hmm. Oh Okay. Okay. okay, so do I need to go into like.
02:00
Speaker 1
Website instead which is 192.168.1.1. If you are connected to the link sys wifi. The wifi. Okay. Now, let's start with that. You are able to change the wifi name and password. So, are you connected to the new wifi name you set up? Connection error. So, to all of your devices, it's showing connection error. Okay. So, since that's gonna be the error message, did you forget Transcribe this audio from the left channel?
03:00
Speaker 2
for instead. Yeah. No, I'm not, cuz it hasn't, uh, the internet has not been connected. Like, it says connection error, even on the TV, uh, huh. I am connected, but it states connection error. Yes, like on the, Yes, even on the, on my phone when I try to click the wifi, I input the password, and it's just the circle spinning and it never connects. [silence]
03:00
Speaker 1
Get the network. Are you using iPhone? Okay. There's a little i icon right beside it. Try to forget the network and pair again, or input again the password. Mhm. Where's your other node? You got two packs in total, right? Okay. So, if it will still
04:00
Speaker 2
yes, right, e. okay. first. forget this network and then it pops up again lower here in the bottom. let me see. okay. and then password. okay. i input the password again and then it's just loading radio signal circle. yes it's right next don't wait next to it but that one's purple the lightest purpose solid purple. [silence]
04:00
Speaker 1
I mean, if it will just kind of spin there, like, it's not connecting. Kindly completely unplug this one that you already configured. And since you have, I mean, you have me on the line right now, we need to set up the other node instead, which is your original child node. That will be your original main node. Is it connecting now or same thing? I mean to your phone, you're,you know, type in the password. Is it just spinning? I mean, it's just loading. Okay, so can you simply completely unplug the node that you already set up, while you're calling and plug in instead, while this purple child node to your modem.
05:00
Speaker 2
Mm-hmm. Okay. No, it's it's one is purple, and then the main one is blue. Go over there. Yeah, it's just spinning, it's loading.
05:00
Speaker 1
All right. Including the Ethernet cable.
06:00
Speaker 2
uh-huh. Does it turn like blue after it connects or is it just on the purple one?
06:00
Speaker 1
All right, is it solid purple or flashing now? Okay, solid purple. All right, so can we connect your phone this time to the Belof setup wifi name, which is the default wifi of this child node. You don't have to because this child node Gustavo has a different wifi name, which is Belove setup and the password is on the sticker underneath.
07:00
Speaker 2
not solid purple. Let's see. So do I forget it again and then I click, I put the password again. Okay, the sticker under it. Oh, okay. Let's sing.
07:00
Speaker 1
Yeah. Kids now at the you can't leave about the internet. Yeah. That's fine. We are just connecting the phone first. So that in the event we can fix the internet, your device is already connected to the Wi-Fi. Now you need to press the reset button five times. [silence] you have to press it long. Press it long. [silence] Just keep pressing. Keep pressing. Keep pressing. [silence] now keep pressing all right then the second one is just right side to the reset button and that's it
08:00
Speaker 2
Sorry, if you hear my kids in the background, but they've been going crazy since yesterday with no internet. Okay. So, I did put the password under the, we love set up, right. And then it just says no internet connection and it's still a purple solid light.
08:00
Speaker 1
prest release, press release, press release, five times. Within five seconds. It will then take three minutes max for it to show a solid red light or a solid blue light. Okay. The ethernet cable is connected to the internet port, right? Okay. It should be on the internet. Ethernet is only for the wired devices you've got, but the internet port there is intended for the modem connection, basically.
09:00
Speaker 2
Okay. so kernel, so it's blinking. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Yeah, internet, right? There's so what's different between internet and Ethernet? Okay. little. Um, okay, okay.
09:00
Speaker 1
Is it flashing red right now? OK. We still have two minutes left. We'll see what the, the final leg behavior the new Wi-Fi that belongs to this new child. No. You said that you changed the Wi-Fi name. Early
10:00
Speaker 2
All right, but, yeah, it's connected there now. Okay, blue and then white it's white right now. All right, it's blue now solid blue. Do I click the on my network so I can play quick VLO data instead of the the one that I have already for the other one, the Wi-Fi network.
10:00
Speaker 1
here the first node that you set off you change the name right? so it's no longer the default Wi-Fi which is the Veloop set up. right now we're setting up a new parent node therefore the name is still under Veloop set up. okay at this point you have to switch it off. there's a switch underneath that. just switch it off and then after that carefully unplug the modem from the outlet I will let you know when to turn it back on. unplug the modem now and I will let you know when to turn it on.
11:00
Speaker 2
Okay, so now I turned red it's a solid red light Okay Okay, switch to off and then you let me know when I unplugged it. Okay
11:00
Speaker 1
[KEEP_UNCERTAIN] No lights anymore on the modem. Okay. You can turn on now, just the modem only. And once all the lights are lit up on that, new parent node, we will gonna, I mean, on the modem, we're gonna turn on the new child. No, the new parent node, I mean, that was originally, a child node.
12:00
Speaker 2
Let me see. No, no light on the ethernet cable. It's not blinking. Power. OK. OK. Do I connect it back. The plug.
12:00
Speaker 1
Later on, once all the lights are lit up on the modem side, we need to wait until the modem uh goes online first, before we will turn on the.
13:00
Speaker 2
do i ever think about life you know
13:00
Speaker 1
Okay, turn on Linksys now. Turn it on, using the switch underneath, turn it on.
14:00
Speaker 2
solid blue lights for power and then solid blue light for online. [silence] on okay i still don't plug it or am i go to plug okay okay
14:00
Speaker 1
Is it still blinking red? Oh, ever since she turned it on, no light flashing? But it's plugged into the outlet, right? Yes, please. Turning it on.
16:00
Speaker 2
No, it's, it's, there's no light on it. No plug in it
16:00
Speaker 1
This is solid blue now, or a flashing glue. Solid blue now. Okay. Your phone must be online now. Connected to develop setup name. Check your phone if it's still connected to develop setup. If it is then check the internet. But that's weird. [silence]
17:00
Speaker 2
okay yes yeah yeah go ahead mm no it says no internet connection once you've connected to that now it's red it just turned red
18:00
Speaker 1
Is it blinking red? Okay. Uh, we'll just wait for 10 seconds only. It should lit up blue again, solid blue. Your modem has how many ethernet port? Is it just one? Okay. And the lights there are stable on the modem side. So yeah, is it? Okay. The node remains solid red? Or it's switch to blue now. Okay. And you have the laptop there with you, right?
19:00
Speaker 2
[silence] [silence] internet. [silence] yes, it's only one. [silence] Yes, uh power is solid. Yes, and the and the routers uh carry. [silence]
19:00
Speaker 1
[silence] Yeah same name, which is uh the default Wi-Fi name of this new parent node.
20:00
Speaker 2
uh let me go get it where is it? uh turn it on okay one second [silence] do I connect it to that to that velope setup? [silence] um see the password [silence]
20:00
Speaker 1
Kendy na Indah, nice to meet you.
21:00
Speaker 2
Connected. No, not yet. I'm working on it. Mexico. And then, why file.
21:00
Speaker 1
your laptop is connected now. That's okay, that's okay. We need to access the web user interface now. And it's accessible even though there's no internet. So open a browser and then on your address bar, type this link. Let me know if you're ready. So type
22:00
Speaker 2
Let me see. Okay. Yes, I'm ready.
22:00
Speaker 1
.168.1.1 [silence] Continue. [silence]
23:00
Speaker 2
192.168.1.1. OK, the link is see. Why am I getting warning when I check legislature saying, am I getting lottery set? OK.
23:00
Speaker 1
OK, just click the picture of the phone expand your Wi-Fi there's two phone pictures there. Just click the image of the phone and then it will route you to the logging page asking for router password. OK, try admin first all small letters: A-D-M-I-N and then logging. OK, you need to create a new one.
24:00
Speaker 2
okay download the the license that for set up that's what uh huh okay well yes okay password requirements to be secure please create a new one Okay So I'll just create like whatever using a transcript.
24:00
Speaker 1
Yeah. That's not the Wi-Fi password. That's only your local access password. Since the app is no longer working, you can log in using that password you're about to create. Mm-hm. Yeah. If it's asking for username, just click on never cuz it's asking you now to save the password in the computer. You can skip that or you can like never.
25:00
Speaker 2
name or something? Mm-hmm. Okay, so I'm the admin password, I put the username, right? What I just created right now? Yes.
25:00
Speaker 1
your now log in yeah like double letters on the same row or double numbers I want
26:00
Speaker 2
So after shoot let's see and Sarah's your password can't have a same character to a colonial [silence] all right see. So difficult star in.
26:00
Speaker 1
I guess you're now logged in. Uh, check the network status, the first white box. Can you see an exclamation point there? Or an X-mark? Or connected. Okay, click connectivity. That's on the left side. Connectivity. Go to internet settings. and check the connection type. Is it automatic configuration? DHCP? There's MAC address there. Are there, there's automatic in there. Okay. Um, can you see a DNS? Uh. Enable the configuration over DHCP. Okay, there's a different.
27:00
Speaker 2
type password password
27:00
Speaker 1
lower right side, this laptop you're using, the Cybertron, does it have an ethernet port on it? Can you see an ethernet port? There's none. Oh. All right, right. It won't it's we'll just going to try it to do clone but we'll get going to have it deleted later on, because this troubleshooting needs a wired computer. But let's just try it. Click the box there enabled, and then there should be clone my pieces Mac option below. Can you see it? Uh-huh. And then hit apply after. [silence]
28:00
Speaker 2
I mean, wait, I'm on the phone please. It's a, it's a MacBook Pro, so it's like, I guess it needs like a dac or... Okay. clock on my PC, it's Mac, okay, I clicked that.
28:00
Speaker 1
Click on OK. Just click OK and check the network status there if it's still no internet. The network status the first box on the main page. Check if it's showing connected.
29:00
Speaker 2
your rather applying changes, okay? Okay. And then I click, okay again after the screen come up.
29:00
Speaker 1
yeah click OK under connectivity and check the main dashboard first box if it has two green checkmarks now no internet connection still I see go back to connectivity internet settings still and then uncheck the box enabled and once it's unchecked uncheck the box enabled for Mac clone
30:00
Speaker 2
and a mentally see. Wait, go. No. No internet connection. All right. OK? Give me one second. One second. Connectivity and then you say,
30:00
Speaker 1
Uncheck and then hit apply after. Once you're routed back on the same page, click OK. And I need you to go to troubleshooting tab, troubleshooting. And under the status, there should be report. Report, yep. And then scroll down way down to the bottom part. And check the box. Uh, there's a table there showing the port status. Check if under internet there's an X mark. Internet port.
31:00
Speaker 2
okay enable uh-huh all right okay 10 both shooting report uh-huh okay
31:00
Speaker 1
There should be a table there showing the port status, internet and for the three ports, other ports. Can you see X marks? X mark under internet port? How about port one, two and three? Is it empty? Okay, now go to diagnostics. And what's your internet IP there?
32:00
Speaker 2
Go ahead, but you slide this. [ silence ] Oh. What? [ silence ] Um [ silence ] And then on the ports down the very bottom, you said this. What? [ silence ] Ah, yes. [ silence ] [ silence ] [ silence ] Yes. [ silence ] Internet. [ silence ] Yes. [ silence ] Yes. [ silence ] There's an X. [ silence ] Mm-hmm. [ silence ] Yeah, it's empty. [ silence ] Barnastic. Okay.
32:00
Speaker 1
the right side, there's IPV for an IPV6. What's the internet IP? OK, click there, release and renew. Release and renew. Yep, there's a pop-up message just hit OK.
33:00
Speaker 2
IPD4000 for zeros release a new okay[silence] [men hanging pivots on table and saws groaning] I'm just waiting
33:00
Speaker 1
It will just, load, and load. And the, light status of your, link is, is it blinking red now? Okay. Okay, and the, internet, I, P, I, P, is it still all zeros? Okay. You can now click on okay under troubleshooting, and go back to connectivity. And go to local network tab. And then there's static DH.
34:00
Speaker 2
Yeah No, it's so solid red Okay, it stopped loading and then it's back to that, to that screen Yes Okay, connectivity Uh huh [silence]
34:00
Speaker 1
For static DNS one, input a number 8 per boxes. 8 8 8 8? Yes. For DNS one only. 8 8 8 4 4? 8 8 4 4. for. for. That's it. You click apply. Uh-huh. It will just take a minute or two before you [silence]
35:00
Speaker 2
Members one and only page. Say you share with Martin Mitte BakerNet. Right. Uh, uh, uh, uh, uh, uh, uh, four. Uh, uh, uh, uh, uh, uh, uh. Sorry. Uh, uh, uh, uh, uh, uh, uh, uh. Okay, uh, uh, uh, uh, uh, uh, uh, uh. If you don't find you are not connected to your router, if you are using a wireless connection, check that it's wireless feature.
35:00
Speaker 1
your link says right now is it blink blinking red? just observe the light behavior okay ten nine eight seven six five four three two one is it back to red right now okay ten nine eight seven six five four three two one still solid blue Okay, back to study, right? you can reload the page you have there it should prompt you back to connect to wi-fi oh connection is successful
36:00
Speaker 2
No, it's still a solid red. Uh huh. Okay, now it's blue. It just turned blue. no. It's solid blue. Okay, now the screen, okay, now it's red. It just turned red, solid red. Yes.
36:00
Speaker 1
activity Dad. apostrophe. Are you back to the page? Is it showing Roberta? nef? Okay. all right you can click okay there now and check again the main dashboard first box if it's still showing internet okay? Now um, we're done checking all the settings. We need to uh focus right now on the physical boxes or is it the physical device briefly go to the modem and then disconnect the Ethernet cable only that connects the ink supply. Bye. Right. And 9, 8, 7, 6, five, four, three, two, one. Start.
37:00
Speaker 2
[silence] no, it's back to the page where you where you where I put the numbers, the connectivity tab. yes, no internet connection [silence] Okay. Okay. Okay. It's off. [silence]
37:00
Speaker 1
To one. Plug it back in and observe the light status on the and see if it may not okay that's right. For a for a problem like this, a Mac Loan is the best solution, but you really don't have a computer there that can be hard. Wired, right? Only Mac computers you have available. [silence]
38:00
Speaker 2
it's blinking blue now. [silence] Um, does your old computer have to, for this to for the internet cable to know right? What about the kids? What about the, oh, the computer? [silence] I have a desktop, but it's just in the other room. I would have to move it all to this room. Should I try that?
38:00
Speaker 1
we're done doing all the necessary troubleshooting only the Mac alone left. Yeah. Is it still blinking blue the links is or back to steady red? Okay. Yeah. If if you can do it Gustavo that will be our last um troubleshooting that that desktop of yours we will wire it to the modem first to get the Mac address from the modem and we'll enable it to the links so that the connection will no longer be interrupted. I'll just stay on the line. Go. Yeah.
39:00
Speaker 2
It's a steady red. Okay. Uh-huh. Okay. Let me, let me, you sign the line, let me go get it. [audio-pause at 0:0] [audio-pause at 0:8] [audio-pause at 0:9]
39:00
Speaker 1
So here's what you need to do. We need to totally bypass the new parent node since there's only one ethernet cable. You don't have extra
41:00
Speaker 2
Okay, so let's see, let's wait to see the team's turn on. Do I connect the cable to the?
41:00
Speaker 1
try Ethernet Cable right? just one okay so all you need to do is to unplug or take it out from the parent node but just leave it on and just use that Ethernet Cable to wire to your desktop so modem directly to the desktop [silence]
42:00
Speaker 2
No, I don't. It's just the one. OK.
42:00
Speaker 1
Once it's connected wired and if ever it cannot detect internet, just reboot the modem for 30 seconds max and turn it back on so that it will recognize the desktop. Yeah, just unplug it 30 seconds and then plug it back in
43:00
Speaker 2
Okay, so just reboot it.
43:00
Speaker 1
okay, once it's plugged back in, just wait for all the lights to lead up again on the modem side and check again if the desktop can go online [silence] Is it still having no internet? [silence] All right. [silence] So, this is a Windows laptop, right? [silence] Is this a Windows computer? [silence] Okay. [silence] Now, there's a small search box on the lower left. [silence] Can you see that? [silence] Small search box. [silence] Okay, can you type there, this letter,
45:00
Speaker 2
Hey Phil. And it's pretty, it's pretty. It's a lot of a powering online. There's all those blue lines. Network connected. Do I open up a. Yes, it is a facade. Yes. Yes. Texting a search.
46:00
Speaker 1
s N for Nancy C for Cat A for alpha P for Papa C for Charlie P for Papa L for Lima that's NC PA dot CPL press enter that's CPL and then CP8 to CPL that will route you to network connections there's Ethernet there can you see it okay right click Ethernet and go to status and details right click details under details provide to me the
47:00
Speaker 1
What are your IPv4 addresses? What's your IPv4 address? sir, most importantly, the MAC address. What's the MAC address there? Ah, the information there under details. That the text, from IPv4 address, there's MAC address, which is mac window.
48:00
Speaker 2
Okay. Nice. Which one? What IP? 24.17.24.7.1 61. My home address is 4,78.6 oh, okay. Okay. Okay. Yes. It is F as in Frank for dash Ah E as in Edward, dash 3,8.
48:00
Speaker 1
Um, uh huh, uh huh, uh huh. Okay. [silence] Okay. Since it's case-sensitive, just to verify, it's Frank-Four, Eight Echo, Three-Eight Boy Alpha, Nine Frank, Three Charlie. Is that correct? Okay, we got already the information needed. You may now unplug the Ethernet cable from the desktop and transfer it back to the internet port of the Linksys, the one that we configured earlier, the new parent, yes.
49:00
Speaker 2
yes -b as in boy -a as in apple -nine -f as in Frank -three and c as in cat -or whichever one oh the okay the child note yes okay all right
49:00
Speaker 1
And we'll use your Mac laptop, earlier Gustavo. You still have the Linksys page there. Pull up. Good. I need you to go back to connectivity tab. Under internet settings. The existing numbers. Oh, uh, check your computer first if it's still connected to develop setup name. That error message will only appear if your laptop is no longer connected to Wi-Fi. If you got disconnected, you're reconnect to that one.
50:00
Speaker 2
Mm-hmm. Yes. Okay. How do I remove um this popup browser not found and then?
50:00
Speaker 1
I'm very, weak and and all of them and Reload setup links to page. Yeah Reconnect to links to. Once you're connected back, uh access again to links to page.
51:00
Speaker 2
The Wi-Fi was on. Do I put it on again again? Okay.
51:00
Speaker 1
just access it back using 192 that one that one six eight close the page completely and it's 192 dot 168 that one that It is not [silence]. Try to use my router that local. My router.local. All small letters. My router.local [silence]. Okay? Can't find it. I see. Let's check what's the IP address that your link is using.
52:00
Speaker 2
Mm-mm. Mm-mm. But so far you can't find the server.
53:00
Speaker 1
Uh just close the entire page instead and I need you to click the apple icon that is on the upper left side of your computer screen and then go to system preferences. Yes system settings I mean. and go to network afterwards. And under network there should be a Wi-Fi option on the left side. Double click Wi-Fi and then on the right side there should be the advanced option.
54:00
Speaker 2
Okay. [silence] or system settings, right? Network. Okay. [silence]
54:00
Speaker 1
It's a small option. Advanced. Can you see advanced or just show a network? Yeah. Click network. And then what are the options that you can see after? Uh-huh. Uh-huh. Uh, that's it. Only there's no show details uh show more details.
55:00
Speaker 2
networks. And then there's, so the, the network is the wireless, firewall, and then other services. And then there's like the little tab on the bottom and then it says add service, add VPN configuration, manage virtual, set service locations.
55:00
Speaker 1
Okay. Uh, let's just do it this way instead. Um, go back to the Wi-Fi list, where you can see all the Wi-Fi available on your laptop. And being connected back to your发展set up name, there should be anIicon right beside the name. Can you see theIicon? Okay, click that and check what's the IP address. Let's see if it's still 192.168.. that one, yeah, the IP address. 192.168.. that's something. Okay. Okay, perfect. Do you have a [silence]
56:00
Speaker 2
no no yes No So I go to network settings to see I click details. Oh yeah, IP address 192.168. IP address, right? You said yes, that's one yes 1.160. [silence]
56:00
Speaker 1
yes, perfect, google Chrome. And let's enter the IP address on the address bar. 192.168.1.1 yeah. [silence] click advanced. [silence]
57:00
Speaker 2
Google Chrome. Okay. There we go. OK. And then we go to you said continue right on the bottom. Attackers might be change your information, for example. When I click advanced or back to safety.
57:00
Speaker 1
Okay, you're, uh, is it asking again for you to download the app? Yes. Click the picture of the phone.
58:00
Speaker 2
oh yeah yeah and then click the phones okay i'm back on the main screen the connectivity oh no access router do i put admin again No, yes. I already clicked the two phones. And then it's on the same in. Uh-huh. [silence] Okay. Uh,
58:00
Speaker 1
Okay. Enter your router password. The new password that you created earlier, if you can still remember. [silence] You're now logged in.
59:00
Speaker 2
And sign in access router. Okay. What? Hmm. And I think I... Do I reset it?
59:00
Speaker 1
Okay. Did you take notes? Yeah, you can, you can reset it and it will just ask for the recovery key, which is on the sticker underneath your new main node. Mm-hmm.
60:00
Speaker 2
No, I guess I'm, I'm not putting the right password. Do I try to reset it? Okay. A, E or seven one two submit. Okay, admin password. Okay, there. I'm back on. Back on the main page. Uh, one second. Okay. Now I have to take the apartment. Ow. Yeah. Uh, okay. Uh, I'm gonna reset the table trace. I, um, is you can'll holding. This does, when done correctly, this is a lot harder than I thought is would be. I don't know this is the N2. This is a lot harder than I thought it would be. I don't know if this is the T, um, _
60:00
Speaker 1
Good. You're now logged in. Network status is still no internet. Oh, showing two check marks. Perfect. You can go to connectivity now. Connectivity. And then go to internet settings. And then you can take the box there again, MAC clone. And let me know. Once you're ready, I'll provide to you the MAC address numbers. Okay. So for the first box, that's F4. So FOUR, d4, d8, bb, b9, 60.
61:00
Speaker 2
Network status. Yes, no internet connection. uh, showing one check mark, and then there's a router, and then there's an exclamation mark. okay. yes, I'm ready. Mm-hmm. Okay. Okay. Okay. Okay.
61:00
Speaker 1
Okay, and it will prompt you on the same page, just click Okay and check the network status after. Okay, it will just take a while. Now, while it's still taking effect on the node, you can turn on the original parent node. Now just turn it on. No need to wire it to anything. Just power it on and after it's blinking blue or blinking red, you can press and hold its reset button until the light goes off on top. Let go after.
63:00
Speaker 2
Okay. No. Mm-hmm. No network connection. No internet connection. Internet connection. Okay. So, let me see.
63:00
Speaker 1
you can press and hold the reset button. Yeah. And only let go when the light on top is off. [silence] solid blue. Okay. That means um the clone we did is already successfully applied to your main node. And it's solid blue on top. Okay.
64:00
Speaker 2
Thinking right now after turning it on, connecting it. We are seeing it. [silence] Oh, it just connected now on the on the laptop. Yes the Developer's Bill up. Yes.
64:00
Speaker 1
So, yeah, uh, you're done resetting the original parent node? are not set. We're, uh, yeah. We'll wait for a solid purple light on the original parent node so that we can add it as a child node. Let me know once it turns to purple. Yeah. While waiting, check your phone to Gustavo if it's online.
65:00
Speaker 2
okay. So now um We set it the other one and it's blue now solid blue What's blinking now? Okay. purple Oh yes checkmark let me see. Can I check my TV slim it? Oh but what? Oh I need to put the password from this one, right? Let me see Uh, it shouldn't take me a while eight, nine J. to be eight. [silence] well, yes, it's working. Okay, so the other, the original, um, the original nor is solid purple now.
65:00
Speaker 1
the main node and press the reset button five times. Press release. Press release. Press release. The solid blue node so that it will add that child node nearby. Yeah? Press it five times within five seconds. Ah. It will take 30 minutes max for it to turn to solid blue. Gustavo if you have something to do, you can do it for the meantime. Okay?
67:00
Speaker 2
Oh, the saline blue one, okay. One, two, three, four, five. Oh, okay, it's blinking red right now. The other one, the original one.
67:00
Speaker 1
Is it solid blue now? Okay. All right. That means all your nodes are good to go now. All you need to do is to relocate this child node, which is the original parent node.
69:00
Speaker 2
And yes, now it's solid blue.
69:00
Speaker 1
As I, uh, location where you want the Wi-Fi to be extended. As I have, yeah, it will turn to red real quick, but will lit up again, blue. Uh, we're just going to wait for it to turn to solid blue. It's back to blue now. Okay. Same LED behavior once you unplug it and you plug it to a different location, it will reboot again, three minutes max, but no need to do anything, just turn it on. Yes, you can. And you can tell your kids that the internet is already working. Thank you for your time. You're welcome. [silence]
70:00
Speaker 2
Okay. All right, just turned red. Is that fine? Okay. we went back on Blue. Yes. Okay. so can I close the windows now? We hear and everything on the on the laptop? Oh my God. So that's it, right? Yes, ma'am. Thank you so much.
70:00
Speaker 1
You're all good now or you still have other uh concerns? Ah sure. okay Yep. for open Monday to Friday 9:00 a.m. to 11:00 p.m.. Thank you again. Bye for now. Bye bye.
71:00
Speaker 2
Uh, hmm. I'll call you back, um, if I do have anything again. But let me go and, and set up everything with the TVs and everything. All right. Perfect. Yes, son. Bye. [silence]
71:00