Speaker 1
Marcel. Okay, I have a link sense, uh I have uh four extenders or one that's connected to the router and three additional extenders. Um one of them is purple, so that was in another room, so now I brought it back to the same room as the other, but it was
00:00
Speaker 2
Welcome to Linus's support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self-help options available. Please have your serial number ready, and stay on the line for assistance. S. Sil [silence] Salam. Same. How can I help you, sir? me. What is your [silence]
00:00
Speaker 1
it was purple and, or it was white. So I said, you know, maybe let me try to reset it. I brought it back to the room where the original, where the main one is. But now how do I, what do I do now to to get that from purple to blue? How do I you know, reset. The model is MX 2000. Serial number is 50D for David, 10, M for Mary, 25C for Charlie, 66869. From where? Yes.
01:00
Speaker 2
Can you give me the model of your router? That's your mail number? The H478? Yes. This is from Spectrum, right? Your Internet service provider. Spectrum. Verizon.
01:00
Speaker 1
Yeah, but this is a Linksys extender. Yeah. Yeah, it's Verizon. I have a total of four, I have a total of four Linksys towers. And one of them is connected to the main Verizon router, hardwire. And the other three are just wireless throughout the house. No, so what do you mean? Oh, no, there's three including the original. Right. Out of four, three of them are blue, one of them is magenta. Yeah, I just put it. Yeah, I just put it.
02:00
Speaker 2
Yeah yeah OK because Verizon has a different setup and with other internet service provider we need to verify you have how many you have two how many nodes do you have. All right. All right. The two are blue right now and only one is magenta or pink right can you confirm? All right. The magenta is near the master know we'll call. OK let's call the one connect it to one.
02:00
Speaker 1
in the same room as the mother mode, just now. And it's still magenta. Okay. Okay. Okay. I did it. I did it. Oh, so I should do it again. I should do it again. Okay. Hold on. Hold on. One, two, three, four, five. [silence]
03:00
Speaker 2
all right all right let let's call the the one connected to the Verizon us master those that are warless our child loads all right all right now I need you to go to the mother note and then I need you to press and release do not hold the reset button press and release the reset button one press per second and do it five times. Press and release do not hold one press per second repeat five times. Not too fast it will not work if too fast. Can we yeah yes one press per second slowly so.
03:00
Speaker 1
Okay. Uh, the mother node is blinking white, and the child node is blinking red. Yeah, so it's yeah, so now the mother node just turned blue, solid blue, and the child node is still blinking red. Solomon. Teddy's my son. Yeah. uh, you can send it to my son's email because my email is not, um you can send it to Teddy yeah, send it to Teddy T-E-D-D-Y at 10westapparel.com spelled out T-E-
04:00
Speaker 2
yeah it will blink right okay good put it down that's good they they're talking wait wait it will take three to five minutes okay good Teddy your name again Ted or Solomon Solomon do you have an email address that I can communicate your record is not updated that's okay
04:00
Speaker 1
N 10W 역시... yes, so the child node is still blinking red. Okay. Okay. Okay. So now I also wanted to mention to you. So this home is four storey or three storey up. So there's the main floor and then another two floors above it. So, um the TV that is by where the mother node is is is working with no glitches. Um, but the TV on the third floor, those are it it keeps on stopping. But the node in that room but the node in that room is blue. Yes, yes, but... is... south corner of the unit.
05:00
Speaker 2
apparel. All right. It will take around three to five minutes. It will turn blue, blinking blue and then solid blue. Keep it that way. All right. All right. All right.
05:00
Speaker 1
[silence] so if it's blue, so why is it glitching? Why is the TV, why the Wi-Fi on the TV glitching? Yes. Yes, I do. I'm there. Right. I did. I already did. So the first floor out of you have one, two, three, four bars. It's only highlighted two bars. And also the third floor is highlighted two bars. [silence]
06:00
Speaker 2
mhmm okay. i will teach you how to read the signal strength of the child node whether it is a good or not. do you have the linked thing app? we can verify. okay. okay. open it right now. you in the dashboard you will see the devices connected and how many nodes. right now you have four. one is offline. and then can you did you label them? can you identify which node is which floor? you can rename it. okay okay. can you try to open the first floor? mhmm. okay
06:00
Speaker 1
Okay. It's minus, yeah, it's minus 79 DVM. Right. Well, the second one is the one, the second floor one, is the one that I have right now that's blinking red, that we were working on before. The third floor is minus 71 DVM.
07:00
Speaker 2
all right. on the first floor, can you click that one and open it? tell me how many dbm is the signal strength and where is it connected? now the value that you need to maintain is minus 69. more than that you will experience this connection. all right. so coming from the main to the first, you already had weak connection. oh, click the second connection. second second floor. how much about the third floor? click that one. all right. okay. you already have a weak signal on the first floor. on the fourth floor, weak signal. and most likely, the one in the third floor that we're second floor that we are working right now it could be a hardware issue or it could be a computation issue that we will check.
07:00
Speaker 1
Okay, that's where it is. That's where it is. It's by it's it's it's it's in an it's in an open area by the stairs both of the three child nodes two of the [silence] the one on the first floor in the middle of the house and the one on the second floor in the middle of the house. they're above each other on, on, you know, on the first floor, second floor in an open area and then the third node, which is on the, uh, third floor, that is not by the stairs. that's like right by the TV, just like 10 ft away from the stairs.
08:00
Speaker 2
Good. Now, tips on how to position the child nodes. Number one, three to four feet above the ground. Yeah, you already mentioned. It's clear, that's already good. And then at least one foot away from wall because it will create reflection or refraction. It's like an echo that cancels out the signal. As much as possible, middle, that should be good. And then third is, yep, already mentioned to you, horizontal and vertical easy.
09:00
Speaker 1
Like I said, they're both... the the the two child... the the two child nodes are in an open area, on one... one is on one floor and one is the floor above it. In an open area. The third node is inside is on the third floor, about 10 feet away from that open space. The problem. Yes. Right. Right. Right. Yes, it's near the staircase. What do you mean what do you mean above?
10:00
Speaker 2
You can improve the second, the first floor is the first one where we need to solve, because it's more than 70 and is the one that carries almost everything from the second to the third floor. Can you move the first floor aside from, yeah, it's near the staircase, right? You mentioned that ones, is there any other place that you can move it closer to the router? Or can you move the router? By the way, the position of the router is also clear, right? Above the ground, three feet to four feet above. [silence]
10:00
Speaker 1
It's, it's, it's above the ground. I mean, it's, it's above the floor. Yeah, it's above the floor. Yes. Uh, well, it's not, I'll, I can make it. Hold on one second. Okay. Okay, now it's four feet above the floor. [silence] Hold on one second. [silence] Let me go back there. [silence] But the, the node that's on the, the child node that's on the first floor is blue, solid blue. Okay? No, no, no, no, no, no, no, no. The node, the node that it's on the first floor. The node...
11:00
Speaker 2
Yeah, sorry, sorry, above the floor, sorry, sorry, wrong term. Uh, about about three to four feet above the floor, the mother, the mother knot. Yeah. Can we the color of the light on the problematic child, the one coming from second floor? Is it blue now? I checked. Mm. This is the one that is having trouble, right? How about the one that is, I don't know. The magenta. All right, sorry, sorry. Yeah, it's a second floor. The one the magenta.
11:00
Speaker 1
The child mode, that's on the first floor, is a solid blue. The second one, which was the problematic one, which is the one that we were speaking about before that was magenta. Let me go back there and see where, you know, cuz it's right now it's right next to the mother node. Uh it's still blinking red. It's like 10 ft away from the mother node. It's still blinking red, yeah. Yeah, well, the Ethernet cable that's connected to the mother node. Um, I don't think I have one. I don't have one.
12:00
Speaker 2
okay how about second check then hmm red still blinking red all right do you have an ethernet cable ? extra ? okay i need another extra to connect the mother node to the problematic child if you have. hmm . all right can you run the generic command.
12:00
Speaker 1
How do I do that? 30 seconds. Just, the reset for 30 seconds OK. Yeah. Mhm. [silence] OK. Hmm.
13:00
Speaker 2
Let me reset on the problematic child. Press the reset button, hold it. Press and hold for 30 seconds. Yes. Child node, not a mother, child node. The problematic. Go ahead. [silence]
13:00
Speaker 1
And just I just released my hand from it and it's a solid, it's a blinking blue. Say it again. No, it's still the child note, it's still blinking blue.
14:00
Speaker 2
How is it? and with a color. Is it pink now? or Magenta? Okay, wait, wait, wait, wait.
14:00
Speaker 1
Now it's Magenta. Solid Magenta. Okay. Okay. Okay. Okay. Okay. Then I do I press next. Okay. Make sure everything has finished starting up. The light will blink while starting up and turn solid when it's ready. Uh, and then I press [silence]
15:00
Speaker 2
all right. go to the links app. on the upper left side, the three bars. go to the dashboard. back. all right. on the dashboard, the three bars on the left side. Click that one. There will be a drop-down menu. Scroll on towards the end. Click add a set up a new product. And then choose add a node. Yes. Go. okay. Go.
15:00
Speaker 1
Snow light is solid, okay. Looking for your child node. Keep your phone in the set-up area. This could take up to a minute. Excuse me. Thank you. Good call. Now it's blinking magenta and on the Linksys, it says it could take four to six minutes per child, no. So once you get this node working, how do we solve the problem of the, of the, of the strength? [silence]
16:00
Speaker 2
Yeah. That's a good one. Thailand is a clarified you name me dot OK. You may need to add one node in between between the first and the second, I do not know how to position it. I don't know the place. Uh topology of the house. But most likely you may either get another node closer before the first floor so that you can decrease the number of signal the increase the signal strength from negative 70 plus to negative 60 or 50 and then that's it. That's how you do it. Or you can
17:00
Speaker 1
[silence] Well, the mother node is can the mother node is hardwired into the the Verizon router. So that it's already giving the maximum the maximum strength, right? Okay. Yes, sure. I mean, I can move it closer. I was just trying to equal equally distribute it throughout the house. So it only made sense to where I actually put it. Right, because the the place the place that I put it, it made it it's if the place that I put it. Yeah, okay. So I'll give you a rundown of the house. The house is a hundred feet deep, okay?
18:00
Speaker 2
Let's replace the mother node with a stronger mother, which can broadcast a stronger signal and can reach the first floor easily. Just another option, but... That's it. Yes. So the signal on... So you may need to move one in the first floor. Is that possible for you to move it? Let's try. Try. And then let's... See the center. Right.
18:00
Speaker 1
100 feet long. So, it's 100 feet and there's four floors. There's three floors. The first floor, where I'm at right now, and two more floors above it. So, the mother node is all the way at 100 feet on the first floor. The child node, I put it, the one that we're work the child node, the first one that's on the first floor. It's at let's say 20 feet on the first floor. So, it's 70 feet 80 feet apart. And then and then the second node that we're working on right now, was right above it on the same right on the second floor, right above it, in an open area. It's all open. And then the third node is right above that, in a but in a room. [silence]
19:00
Speaker 2
[silence] I got it. I got it. All right. All right. [silence] As mentioned to you, vertical is almost... 10%, 90% reduction in terms of propagation. Can you angle it? Instead of directly above, move it around, like a zigzag way. Something like that. Instead of vertical, straight. Okay. You have a router in the first floor and the second floor, you put a router directly above. Instead of directly above, move it sideways so that instead of one line going up, it will create a zigzag slanting. Good.
19:00
Speaker 1
child child uh child node 3. So do I press next? Okay. Go ahead and move your child nodes. And to keep them I click finish. Okay. Yes. Okay. So I'll tell you the one that we were we just working on. Um it is -18 dBm. Is that good or not good? Okay. Okay. And now the other the other ones the one on the front
21:00
Speaker 2
yes next click next and yeah finish we go back to the dashboard and if you open the nodes you will see that the one in the second floor will have uh i think less than 50 dBm because it's too close okay very good less than 69 is a very good one [silence]
21:00
Speaker 1
The one that's at 20 feet, that's 81 dbm. And the one that's on the third floor it's minus 65 dbm. The minus 65 dbm. No, that's on the third floor, that's on the top floor. It says connected to first floor lang. so yes.
22:00
Speaker 2
17. seven. seven. That's 20. and you bring the on the sixty five DBM there is an option for you to that will tell you where is it connected. is it connected to the first floor or to the main mother? yeah. yeah. if you open that node it will tell you negative DBM for the signal strength and it also tell you where is it connected. connected. draw? so it is giving you data. so you really need to improve the first
22:00
Speaker 1
right yeah but what should i what should i do with the one that we were working on still leave it here next to the mother node in the meantime okay so okay okay so you want me to move the first floor to the dial node right somewhere else okay let's um i don't know where to put it um i need to find a plug i need to find a plug that's that was maybe the reason because of there's you know not so many not so many plugs
23:00
Speaker 2
floor. Okay. Can you move the one in the first floor in other location? Just try it. Ah, yeah, leave it there. Yeah, leave it there. Because even if he get it better, remember, your bottle neck is in the first floor. Go ahead. Eh, yes. Any look tower else and then let's read the signal strength. Um,
23:00
Speaker 1
One second. Where can I find a plug here? There's no plug that's closer. I mean, there is a plug that's like 10 ft. away, like uh 20 ft. away, but I wanted to get this in. Yeah, that's fine. Okay. Okay. Okay. All right. I just plugged it in. Okay. Okay. I just I just plugged it in. And now it's um it shows full you know, all the bars. It shows it shows 0 dBm.
24:00
Speaker 2
Okay, you try. You try. Yeah. It is never about the distance. It is always on the signal propagation. Sometimes I have experienced that when the router closer to the mother has the weaker compared to the one that is farther. I do not know how to explain it, but is more on the signal rather than the physical distance. Go ahead. That is okay. Wait for it. Close the app. Wait six seconds and then open it again.
24:00
Speaker 1
close it completely like hard close it? Okay, I'm on. and now it says four nodes and it says that two of them are offline right now. and now the one that I moved from the 20 foot away from the front of the house. now the one that I just plugged in is blinking red.
25:00
Speaker 2
close the lenses up wait wait six seconds and then open it again. start from the top. go ahead. [silence] Yes. Yeah. Good. it'll wait until become blue and then read the the signal strength.
25:00
Speaker 1
I'm not really seeing anything. Just the cross in the cloud. Yeah it's a solid blue. Yeah still showing offline on the links.
26:00
Speaker 2
Okay? What is the signal strength? It may take some time before it will update.
26:00
Speaker 1
Do I log out? Okay. Okay. So that is minus 41 BBM. That's put that back on the second floor. Okay. Hold on. Okay.
27:00
Speaker 2
uh yeah close it and then open login again negative that's good all right now move the one that we just plugged in to the second floor go ahead yes and then we'll fix the third floor later
27:00
Speaker 1
Okay, I just plugged it in. It's blinking blue. it's still blinking blue. it just now it's blinking red. [silence] [silence]
28:00
Speaker 2
uh huh yes right yeah good and then it'll turn blue again
29:00
Speaker 1
now it's a solid blue should I refresh should I refresh the app oh the child note just turned red again by the way now it turned solid blue yes yes yes yeah so now it's a solid blue but now I'm trying to get onto the links some reason let me shut it off
30:00
Speaker 2
right checking that it may still not. Yes. Please. Wait two seconds and then refresh. Okay. That's good. The why is it that turns red because the child node tried to turn off itself disconnect and the water node should be able to detect it and then try to send a signal and it was successful with it turned blue. That's a good one.
30:00
Speaker 1
OK. Now Child Node 3, negative 78. Yeah, that's Child Node 3. Yeah, because we reset it, right? We reset it. Yeah. No, negative 78. [silence] Okay, so now we know that the Child Node 3, negative 78, is not a valid Child Node 3. Negative 78 is not a valid Child Node 3. But one second. Why does it only show three nodes now? Hold on. It is refreshed. It only shows three nodes on the dashboard. It says four nodes, but when you click on the four nodes, it only shows three nodes thereafter. [silence] Again, the the one that that I that we plotted in from the first, the one that was in the 20 feet from the first floor that we moved it all the way back, like, so that that that that one is minus Forty 1dBm. [silence] Right, but but I don't see, I don't see the third floor node over here.
31:00
Speaker 2
Okay. move it. Can you plug, can you, mm. Okay. Now wait for the app to refresh. It usually takes an app, app is not directly connected to the router, it's in the cloud. It may take them some... Just good. Next. Okay. That's okay. We'll get that fixed later.
32:00
Speaker 1
The second floor is minus 78. Hold on one second. I just want to make sure. It says it says connected, it says, connected to the first floor. Uh, yeah. Uh, I can, but I can, hold on, but okay. Let's see. Okay. I just plugged it in another room.
33:00
Speaker 2
the second floor. what is the value? Can you move it? Is it connecting to the mother or connecting to the router? After the child. Okay. Can you move it? to another location. Just right
33:00
Speaker 1
should I refresh the app now? it's um blinking blue it's blinking blue so that means it's what does blinking blue mean again okay it's blinking red right now yes no problem so the first yeah so the first floor yeah so the first floor one is still showing minus 48 db m the second floor the second floor one that we're working on right now it's still blinking red but it shows zero db m okay now it turned blue and it says connected to the first floor one and it still shows zero db m [silence]
34:00
Speaker 2
what it's automatic in the system wait for it it's more of a waiting game sorry for that Solomon now you understand right why is it that it's that's a really good one it's okay ah right way trip
35:00
Speaker 1
signal strength well all the bars are lit still says 0 DBM yeah minus 60 DBM but didn't you say that didn't yeah but didn't you say that it's supposed to be minus 50 DBM
36:00
Speaker 2
um can you close it oh that's good run all right now let's just the first and the second is already good let's go to the third floor wow you will have an exercise now six nine and
36:00
Speaker 1
Okay. All right. So now OK. So now let's go to the third floor. OK. The third floor, it shows minus 60 DDBM currently. UH it's connecting to it says nothing. It's not it says connected to dash dash. What does that mean? [silence]
37:00
Speaker 2
floor. That is already good. And where is it connecting connecting to first or second? All right. All right. Its alternating between the second and the first one. So it's not made up its mind yet. That's normal. They are equal in strength. So the second and the first and the second floor for quarter third floor, is just equal. It will suit, if the second floor is weaker, it will automatically connect to the first floor. If the first floor is loaded because somebody's using for streaming, it will connect to the silence.
37:00
Speaker 1
So on the Linksys, where it says internet, that is the main node. Okay. No, one second. I don't see the second node anymore. No, sorry. I don't I am sorry. I don't see the third floor node anymore on the link. It's blue. It's blue. [silence]
39:00
Speaker 2
[KEEP_UNCERTAIN] Yes. Okay. Can you check if the physical. Okay, go to the up. Physical layer, if it's blue or red, if it's blue, Ah. It's just up. It's just up. Allowed to refresh next time. But the good thing is, the first and the second floor is [silence]
39:00
Speaker 1
Yeah, the the first floor is minus. Yeah, the first floor is minus 41 dbm and a second floor isminus 60 dbm. Um
40:00
Speaker 2
Is this table? That is the critical part. The third floor. Remember, it start from minus 4248 and then 40. It will affect it. There will be many people in the first floor, it will affect. Remember, there's a bouncing waves, can bounce with people, objects, anything like that. Whether people, or traction, if you have let's say uh fish tank, oh believe me, it will. And then if you have a vacuum cleaner, a robot, it will also affect the plant. That's how sensitive signals are. And as long as you are in negative 69, you're good. Less than negative sicher, you are good. The actual threshold is actually 70. But I don't want to be on the edge. I'd rather have it 60.
40:00
Speaker 1
OKAY, so the - first floor is - 32 CBm. No, sorry. - 32 DBm. The the second floor is - 64 DBm. The third floor is - 58 DBm. So the So that's it. Everything should be everything should be perfect now, right? No, but it's not, but that's not because now the TV on the third floor on two TVs, one of the TVs is, you know, the the circle is it's uh it's glitching. [silence]
41:00
Speaker 2
because if you go to 76 remember there's a fluctuation if you go to 70 71 it will drop I would rather have in 69 so that you can still have you can go to 70 71 you're still good not really that very very far from the threshold excellent You're good. You're good? Yay. I'm happy for that one. Yep. And then okay just yeah. It's okay. Can you close the TV and then,
41:00
Speaker 1
Yeah. Okay. Thank you. Yeah. Thank you. But right now, this still. I just reopen back the TV and it's still circle. It's not a stream. It's not a open stream. It's not like a perfect. It's stopping. The TV is stopping. It's uh circling.
42:00
Speaker 2
turn it on again. Theodore, just to remind you, your router, physical router is already out of warranty. But the phone support is unlimited. You can call us anytime. There is no expiration on the phone support. Okay? You can call us anytime. Even if it's already out of warranty. The warranty is more on the hardware replacement. But yes, you can call us anytime. Any issues we'll try to fix it as long as it's not a hardware issue. Can you try to disconnect the cable and then first just try it to power on the router on again. [silence] and see if it then after that appear somewhere. It looks like a network connections. and try to ping that IP if it does respond.
42:00
Speaker 1
Oh, okay. Okay, let me see. Turn off the Wi-Fi. Turn it back on. Okay, connected. Okay, it's coming up. So the second flooor node is at mine.
43:00
Speaker 2
The Wi-Fi and reconnect.
43:00
Speaker 1
we're down minus 64 dBM it's getting worse How do we fix the second floor one? its minus 64 it's almost at 69. Yes. And more devices tie it go on it's it's gonna make it worse if more people go on. And it will not and it will and it will not affect the. performance. Okay.
44:00
Speaker 2
it's okay. it's okay okay. it's okay. it's still okay. it will fluctuate 64 60 65 plus and minus five that's a good one. for your MX 200 2000 you can have up to 50 to 60 devices connected anytime. connected performance no. No. When you say connected meaning it's not okay. example there are 10 people connected to the network. and
44:00
Speaker 1
[silence] Yes. Okay, so now it's trabajando properly, it seems. Hold on, let me go in another channel. [silence] Got it. [silence] A, so that's why I had to go off of the Wi-Fi and back onto it. Okay. Okay. All right, so it seems like um everything's okay now. You were really a great help. I really appreciate it. Thank you so much. Thank you.
45:00
Speaker 2
five is going to the Internet, that's the count, the five. Not the ten. They say you have 10 devices or 100 devices. There are only 20 that connect to the Internet and all the rest is just local network. That's not counted. Only the one that connected to the Internet is the one counted. Okay? Now, let me explain the reason why it was not working a while ago. Because your TV was still using the old configuration, you need to refresh it flush it out and then ask the new setting. Okay. Yes. Ah ha. That's all right, Solomon. Glad to be of help. Anytime, as mentioned to you, your phone support is unlimited. Okay, and then you can give us
45:00
Speaker 1
Thank you so much. Thank Thank you. Thank you. Yes, thank you. Yes, we did. Thank you so much. I appreciate it. Thank you. Alright. Thank you so much. Thank you. Alright, bye-bye. Alright. We [silence]
46:00
Speaker 2
And when I say nice talking to you Solomon, it was a good exercise on your side and we did good, all right then, thanks. My name is Nathan and thanks for calling. Bye bye for now.
46:00