V2 Rubric Detail — 338ea7ca-6654-11f1-8…

Welcome to Links do support. To assure Quality service, your call may be monitored. Please remain on the line for assistance. Hi, thank you for calling links. That's my name is Josh. I'll. Assist you today. Mhm. Mhm. Got this one sir. And just to confirm I know how many links routers do you have? How many links devices or routers do you have in total? Mhm. Mhm. Mhm.

the main router, sorry, the to your links and node.

384 Umbrella 10 MF Mike 33 [silence] no no so it's 384 Umbrella 10 MF like Mary 33 B4 Bravo 37396. Is that correct? Thank you so much for confirming. And may I also have your first and last name? So Chris or Allison Jew and how do you spell your last name sir, is it uh J for goat R I F F I. Is that correct? [silence]

Oh, got that one. And your Darren is d for delta, a for alpha, double r, double EN. Is that correct? Yes. All right. And what about your email address? I'm going to so much for that one, sir. So going back to the issue, is this lynx router, sorry, lynx node currently connected to your SKY router. Is that correct? And I know the light behavior on this Fitz

links his nodes. Is it currently showing solid purple,(ink)? Oh, yes, please. Thank you. That means(dot). That means, that means dot. solid red? Was it solid red? Aha! Got that one. So while observing the,(yes, sir), (uh-huh). Yes, that means that the node is still booting up. So while observing its lights sir, just to confirm, can you check if the cable or the ethernet cable coming from the sky model

is plugging into the internet port on this links is now brilliant. [] So on the ports is it labeled as LAN one or internet one two three four? [] Alright got that one and what the light behavior on it? [] Yes sir so yes sir however we will need to further isolate that issue later if in case if this links

Sorry, Linksys nodeLinkedsys node isn't able to get online. So for now, can you tell me the light behavior on this Linksys node? Is it currently on solid red? So let's try to reset this one first. Okay, so on the Linksys node, can you just press and hold the reset button and do not release it until you see the solid blu light. Sir. Uh huh. So for now, let's just wait for the solid blu white. And once you see it or once it appears, just release the reset button.

Thank you. so for now we will wait for the light on this node to turn to solid purple or pink or that indicates that it is already on setup mode. that's fine. that's fine, sir. we will wait for 30 seconds up to a minute.

okay. That's great, that means that this, this node is already on set up mode. So, we are going on this line. Elastic use notes, using the 5 brushes setup method. Okay, so again there on the elastic nodes, kind press the reset button 5 times let within 5 seconds. So it's like press release. Yes, sir. 5 times within 5 seconds. That's correct, sir. Thank you so much honey. Uh huh, full solid purple. All right. All right. So that means that, whoa.

No worries, sir. That means that this child- sorry, this node is trying to detect the internet connection coming from your modem, okay? So for now, we will observe its light for one to two minutes. [silence]. Uh-huh. Got that one? [silence]. Solidly. So let's wait for another minute, sir, just to make sure that-

that this Linksys node is already working properly, okay? Because solid blue means that it is already online. However, again, we will wait for another minute. [silence] hello, sorry, just to confirm, is the light on this node still showing solid blue? that's great to know, sir. That means that we have successfully configured this node and it is already working properly. So, by the way, do you have a phone that has the Linksys app? as a Linksys app, like the Linksys app.

Eeee. Hmm. So may I know the operating system of the phone that has the Linksys app store, like is it an Android or IOS, iPhone? An apple. All right. So on your phone, kindly go to Wi-Fi or Wi-Fi settings, and then check if it can already detect the default Wi-Fi name of this Linksys node, which is vellops setup 293. That's right. Kindly connect your phone to that network, sir, and password is labeled on the Linksys note. Eeee. Hmm. So may I know the operating system of the phone that has the Linksys app store, like is it an Android or IOS, iPhone? An apple. All right. So on your phone, kindly go to Wi-Fi or Wi-Fi settings, and then check if it can already detect the default Wi-Fi name of this Linksys node, which is vellops setup 293. That's right. Kindly connect your phone to that network, sir, and password is labeled on the Linksys note. Eeee. Hmm. So may I know the operating system of the phone that has the Linksys app store, like is it an Android or IOS, iPhone? An apple. All right. So on your phone, kindly go to Wi-Fi or Wi-Fi settings, and then check if it can already detect the default Wi-Fi name of this Linksys node, which is vellops setup 293. That's right. Kindly connect your phone to that network, sir, and password is labeled on the Linksys note. [silence] Eeee. Hmm. So may I know the operating system of the phone that has the Linksys app store, like is it an Android or IOS, iPhone? An apple. All right. So on your phone, kindly go to Wi-Fi or Wi-Fi settings, and then check if it can already detect the default Wi-Fi name of this Linksys node, which is vellops setup 293. That's right. Kindly connect your phone to that network, sir, and password is labeled on the Linksys note.

Penley. No worries, sir. Aha. And also make sure to enter the password carefully because it is case sensitive. No worries. Uh-huh. Nope.

and can you check if your phone is able to get online? Or try to... or like try to open YouTube app and check if you can stream on it or watch a video. Yeah. Uh-huh. That's brilliant, sir. So let's now personalize the Wi-Fi name and password for this . So on your phone, kindly open the . No worries. Uh-huh. And if it will ask you to like to allow your device to connect to the local network, just press tap or press or tap allow. [silence]

Uh. So on that screen, just press next. Press next. Uh. Uh. Uh. Uh. uh. Uh. Uh. Uh. Uh. A so on that uh. Sorry, sir. Yes. proceed. You may proceed. Uh. No worries. Yes. However, on that screen, is there an option that says to manually enter your Wi-Fi name and password?

Kyle, press a no and then, yes, create new wifi name and password. Yes, sir. So. Yes, sir. Yes, sir. That's correct. Yes, sir. And rest assured that you can just use the same password as your router. You can likely press on yes, sir. Just tap continue. So, on the, yes.

By the way, sir, on that Uh huh However, if you have a Sorry, sir Yeah, however, is there an option there that's like to skip that screen or skip that part? Yeah, can I press that or tap that option instead? Yes, so that router password is the password when you log in into the Linksys app, okay, so For example, sir, in the future, if you want to manage your router or Linksys router, you need to enter the password to log in into the Linksys app. Thank you, and yeah, just press next. Oh, yes, make sure the password or the router password meets the requirement. [silence]

let me hold on yeah don't worry for that one we can just like enter passwords like capital LINXS yes uh don't worry sir you can like take a screenshot of this router password or take a photo of it on your phone or write it down on your notebook because you really need this password to log into the links app however sir rest assured that you can just easily reset this router password and router password and router and Wi-Fi passwords are different from each other okay so this password is only used to log in into

to the links you sent All right. No worries. I'm sorry. Did you say, all done? Ah, no worries, sir. And again, kindly take your time. Aha.

It's great to know, sir. So, we will just wait for... Sorry. 2 to 4 minutes for this one. And, we'll wait for the bar to be completed. And then after that, we're just assured that you have successfully set up this Linksys node. Now, I'm sorry, sir, like paying forward what sir like, like using the internet, like the network? Yes, sir. That's actually fine since so currently, you have two routers now. However, sir, since the sky routers do not use mesh technology, so this Linksys node should always be ward to that router, okay?

Yes, kindly reconnect your phone to the new WiFi name of this Linksys node. just on your phone, uh, uh, huh, yes, sir. Uh huh. Yes, sir. That's correct. mhn. select the name that says Linksys, the same name that you, uh-huh that you, all right. yes, sir. the WiFi password okay, not the router password. Not the router password. No, sir. The one that you created earlier when you set up or create two, yes.

you're using the router password sir one yes uh I see uh do you uh do you remember sir the while you're on the screen to enter or create your Wi-Fi name and password because that password you should use to connect your phone to the network and as I mentioned earlier uh I also recommended that use the same password as your Sky router for less confusion

So I believe, uh huh. Uh huh. Uhm, that's great. The nocer. Allright. So can you go back again to the Linksys app and tell me what, what are the option you can see on the screen there? Uh huh. Yes. Uh huh. Can you check if there's an option to skip that one or just press next? There is it. I see. So is, uh huh. There's no. Is there. Uhm, yeah, that's correct.

Oh, I, I see. Yeah. Kindly click next. Yes. Can, yes, sir. Oh, yes, sir. That's brilliant, sir. All right, that should do it, sir, rest assured that we have successfully reset and reconfigured this Linsys node. And you are all set, sir, all good to go. So again, all you have to do is [silence]

your devices to this network. Ah. I see. No, I really do apologize, sir. As what I mentioned earlier, since this Sky router, the one that provided by your internet service provider, does not use mesh technology, that means that we cannot use this Linksys router or node as a wireless or child node. So if technically, sir, this Linksys node should always be wired, directly to your Sky router. Yes, sir, for that one, sir. Yes, sir.

yes and I really yeah I really do apologize sir but we cannot use this range extender as a wireless booster okay since again this sky router does not use mesh technology however rest assured that you can still use this link as a node or router as a sty child node or sorry ward connection so however for that one the disadvantage for that one is you really need uh you really need a long ethernet cable sir since again this node should always be hardwired to the sky router no no worries sir yes no worries

yes, sir, don't worry if you mm yes, you can do that. yeah you can do that. I I totally understand, sir, and again, I really do apologize for the confusion. So, So, all right. thank you so much for your understanding. So, if you want to like uninstall or re- configure this router, this link is no, sir. all you have to do, again, is just press and hold the reset button and wait for it turn to solid blue. So, after that one, the settings or all settings on this node will be back to factory defaults. Yeah, yeah, so first things first, you need to unplug the Ethernet cable connected on the Linksys node. Uh-huh, no worries. Yeah, just, uh, Just, uh, just, uh, Yeah, exactly, sir. Yes, sir. However, if you want to again, like, reset this node, just press and hold the reset button. [silence]

okay so we're in yeah, yes, sir mm-hmm yes, sir, solid blue. So once the color gone to solid blue, just wait for it to turn to solid purple or pink and then that should do it. That's the time that you can already unplug that node from the power outlet. No worries. You we really need to wait for the solid blue light sir because that's the that's indicate that the node has been reset properly.

Still flashing red. All right. And are you still holding the reset button? Aha. Got that one. I see. If that's the case, sir, you may just unplug this Linksys node from the power outlet and then rest assured that its light will automatically turn off, and that should do it, sir. Rest assured that it's no longer... Yes, sir, you can just simply delete or and sorry or uninstall the Linksys app on your phone. Aha. no worries, sir. No worries, sir.

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