Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self help options available. Please have your serial number ready and stay on the line for assistance. While waiting, you may also visit support.linksys.com for for more information about your product. [silence] [silence]
00:00
Speaker 1
That's a big fresh travel. Let's let your model implant it and put it back in. Okay, we do that there. I reset my Linksys router 1100. How do I reset my Linksys 1100 router? Yes, and then I don't know. Yes, I see. Yes, I see.
04:00
Speaker 2
thank you for calling Linksys. this is at B. how can I help you?
20:00
Speaker 1
didn't see any of my other devices, so I called your support, and the gentleman suggested I rename it to my old router settings, and I tried that, and I think I messed everything all up. Now, I don't have connections on anything. I tried to do a hard reset, but that wasn't successful either. So, I'm kind of at a loss. Yes, this is Jody, is it Jody, J-O-D-E-S? Yes, I have an 1100.
21:00
Speaker 2
Okay. So, all right, so I just pulled up your record, this is Judy Wright, and the email address is jilw8@sincerer.com. So you have an, an L-N-1100 router, okay, okay. And yes, your internet service.
21:00
Speaker 1
No, that. Yeah, I, I tried to set it to that factory default and now I've got a solid blue light. You know, when I first, when I first took, when I first took it out of the box, I, I, I went through the little steps that came with the pamphlet and it connected right away and it connected my phone and my laptop. But then, then it, I couldn't get any, I couldn't get it to see anything else, any of my other devices. So, the gentleman suggested that I, I change it to my password and, and name of my old router, or my old.
22:00
Speaker 2
Your provider is Spectrum. So right now, all of your devices are not online. You mentioned that you reset it to factory defaults, right? Okay.
22:00
Speaker 1
Old links, this router. Well, I did that, and I messed something up because then everything went offline. I couldn't get anything. So I tried to do a factory reset to get it back to what it was when I pulled it out of the box from the factory. At least that way, I would have phone and internet. But now, I still don't have any I have a solid blue light on the links this router. But that's but I'm not connected anywhere. [silence] I have the router connected directly into the modem. [silence] Yes.
23:00
Speaker 2
Okay. yes, Okay. All right. Yes, so since you reset it, sir, to factory defaults, there's a need for us to reconfigure it, okay? So, uh, so right now, sir, um, let me just verify the connection. First, you have your modem from spectrum connected to the internet port of this router, right? Okay, so it's connected to the. [silence]
23:00
Speaker 1
to the router. There's one, two, three, four. There's five ports. And I'm connected to the one that, uh, it's flashing yellow and solid green. Yes, uh-huh. No, it's yellow flashing. It's yellow flashing. Sure.
24:00
Speaker 2
Yes, and it's connected to the first port to the internet. [silence] Is it is it to the internet port? How many ports are there on the back of your router? [silence] Yes, the one that has the label 2.5 gigabit and it says internet at the back. [silence] It has a yellow solid. Okay, all right. So, [silence] Okay. All right. Now, can we, can we go to your computer, sir? And [silence] Yes. Are you able to see the network that's underneath?
24:00
Speaker 1
Uh, do what now? Take a picture of it? Okay, now when I tried to do that, it it says, it now says it's my computer is connected to my Linksys. My Linksys name is O is 07599 from the factory. And now it says it's connected. It is it would that be right? I guess I guess so, because I'm uh, let me see here. Yeah, I can get out on the internet now. So I
25:00
Speaker 2
can we please take a picture of the Wi-Fi settings at the bottom of this router sir? yes, try to look underneath the router, you should be able to see there the Wi-Fi settings, the default name and the password.
25:00
Speaker 1
I'm back to factory reset and apparently it has recognized everything and now it's online, but I don't know how to, I messed up before and, uh, I went to try to get other, my other devices online and it, I couldn't see them through the connection. Uh. Uh.
26:00
Speaker 2
Okay. Okay, so can you still recall the uh your original settings, your original Wi-Fi settings? So we can uh just change the Wi-Fi settings of this router sir. Because what we're going to do um since right now you're connected to the default name and you mentioned that you're online. So what we're going to do next is we're going to personalize the network. So can you recall what was the what was your original.
26:00
Speaker 1
Yeah, and that's where I got in trouble. I, I, uh, I thought I did have it down there and I changed it on the router, on my new router, to my old name and, and password and then it locked up and wouldn't do anything. So I, I rebooted my computer and then I lost everything. I, I, uh, they didn't have any connection and it wouldn't recognize, then it wouldn't recognize my new router or my old password. Yes, yes, that's correct. Yes, and I am online. Uh-huh.
27:00
Speaker 2
Alright, your name is Linksys 07599 and you're able to go online is that correct?
27:00
Speaker 1
I am online, okay. Okay, I have a browser window open. [silence] In HTTP colon, slash, slash what? Okay. [silence] Okay.
28:00
Speaker 2
Okay. Alright, can we open up a browser? We'll just have to access the settings of your router and change the Wi-Fi, um personalize the name. Okay? So let's uh on the address bar, okay, on the address bar type in http:// HTTP colon slash slash MyRouter.MyRouter.info. And then press enter.
28:00
Speaker 1
OK, it says it's, it says this router has been factory reset. It just says all settings have been restored to factory defaults and press continue. And then it, and then it shows my Wi-Fi name, and then it shows the password, the factory password. It came with it. Uh, let's see. OK, it's.
29:00
Speaker 2
okay. And what are the options? okay. Just press continue. Okay, so it's asking you to to change the Wi-Fi name and the password.
29:00
Speaker 1
It says it's saving changes and I don't know what changes it's saving. It says my router will briefly be turned off and then on again. It's it says it's saving changes. Does that mean it's saving it back to the factory default? I don't know. It it says it it says the okay, it says reconnect to your router Wi-Fi to continue setup. Okay. I got to Well, I don't know what it's doing. I just have a solid red light on the router. It It says I'm connected
30:00
Speaker 2
So, yes, just click on your Wi-Fi and connect to the network that you changed to, sir. Cause I believe you've changed your Wi-Fi name and a Wi-Fi password there. So just reconnect to the network. [silence] Did you connect to your network? [silence]
31:00
Speaker 1
to my laptop uh Linksys wrt54g. Well the password to the password should be is factory password and and uh huh what was your question? It's uh-huh no
32:00
Speaker 2
Hold on. Okay. when you run the uh setup wizard, sir, it shows up the default name and the password, right? Did you change that name and the password? Or did you did not? [silence] Okay, remember we uh we try to go to http://myrouter.info and you uh you mentioned earlier that um you see the default name. It show it shows up the default name and the password. Did you change that? Did you change that before you hit next?
32:00
Speaker 1
Yeah, it's, it's, yeah, that's correct. Uh-uh. Okay, it's asking me. Now, it's back to factory defaults and it's asking me to put in my router password, which would be the factory password, I'm assuming, right? So, that, because it's back to factory. It's back to factory settings. Yes, correct. Okay. Okay, one, one second, and I'll, I'll get it in.
33:00
Speaker 2
you you just okay, so you leave it as it is the linksys uh 07599 you did not change the name okay it okay, so it's asking for a router password. Well, for this router, sir, by default, the router password is the wi-fi password. So just uh yeah just type it in there.
33:00
Speaker 1
okay, I'm in, I'm into the, to all the settings where you have all your Wi-Fi tools, and that's, that's correct. Roll down and hit what? [silence]
34:00
Speaker 2
OK. so you're in the smart Wi-Fi tools, right? OK. now can we click on, CA, down at the bottom right, you have their CA option. just scroll down, beside privacy policy. do you see their CA? [silence] Do you see their CA?
34:00
Speaker 1
Yes. Uh-huh. Yes. Yes. Uh-huh. I'm looking for what? Third party license? Uh-huh. Oh, I'm sorry. Yeah, I see that. Okay. Uh-huh. Oh, what's going on there?
35:00
Speaker 2
Look for C, A, down at the bottom right. The letters are really small, so it's besides privacy policies, sir. It's on blue text. If you see down at the bottom of that page, it says end user license agreements, privacy statement. All right. Do you see C, A, besides privacy policy? C-A, C for Charlie, A for Apple. C-A. All right. Please click on it, sir.
35:00
Speaker 1
Okay. Yes, I would. Yes, I see that. Yes. Mm-hmm. [silence]
36:00
Speaker 2
[silence] would you like to personalize your network? Would you like to change the name link this 07599 to something else? Okay, you want to to set up a different name for that. Okay, can we go to wi-fi? settings? It's it's on the left side. Okay, left, not right. So it should be on the left. It says there wi-fi settings. Okay, then under wi-fi settings, you should be able to see there the uh the band 2.4 and the 5 gigahertz. Okay, so you may now change the name sir to something else.
36:00
Speaker 1
okay if I when I change the name no is that gonna... that won't mess anything up? That'll just be my name will just be what I changed it to, correct? Okay, so now. Do I have to change them? Do I do I change them both to the same name or? Uh... Okay, let let me do that real quick. Now, do I change the password too?
37:00
Speaker 2
Yeah. so this is where you connect. so for example um right now it's uh the default name is linksys. so if you wanna name it is uh Jody2.4 or Jody5 then you you you just need to select um the which I mean you can you can either select2.4 or the five. okay? so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. so. So. so. but we'll keep it short, y'all. so. so. so. so. so, silence.
37:00
Speaker 1
okay. okay. okay. so now when I change their name, now, so, now the password is still the factory, right? can I change it to what I want? okay. and do that on both the two point four and the five okay
38:00
Speaker 2
Oh, you can make up your own password, sir. You can make up your own Wi-Fi passwords. But then again, you need to set up a password that's easy to remember, okay, so you won't forget. But you can always keep a copy for that. You can take a picture. So you'll have a copy. Yes, definitely. Yes, you may use the same Wi-Fi password for both bands for the 2.4 and the 5.
38:00
Speaker 1
Okay. And, uh, you, and you wanted me to, you say I should take a picture of it? Okay. Oh, okay. Oh, okay. Oh, I see that's a good idea. Okay, let me see here. Okay, I did that. Okay. And it says you're updating Wi-Fi settings. Okay. So your router is applying changes.
39:00
Speaker 2
Yes, just take a picture before you click apply, so you will have a copy in case you happen to forget. All right, and then you can now click apply.
39:00
Speaker 1
Do I click okay on that?, okay., [silence], I clicked okay and it just - it says it's waiting. [silence], It says router not found, you are not connected to your router. [silence], Oh, oh I see, yeah, sure., That's science and uh, [silence],
40:00
Speaker 2
All right. all right due to we change the settings Jodi so kindly look for the Wi-Fi icon a gain of the bottom right hand corner of your screen. Just click on the Wi-Fi icon and check if you see your new name now, the new network that you set up.
40:00
Speaker 1
okay. [silence] okay. [silence] it says it's uh connected. [silence] okay. [silence] it says it's connected and secured. [silence] okay. [silence] let me let me make sure. [silence] okay. [silence] uh yeah, we're online.
41:00
Speaker 2
All right, so, yeah, select the name and then connect to it. Okay, connected and secured. All right, can we check first if you're able to go online using that computer? Just try to open any websites, sir. Okay.
41:00
Speaker 1
uh yeah. no no what what do i want to do now to select connectivity? uh yeah i have a bunch of wireless devices in my home and uh i don't it, yeah, i guess i'm well, i don't know what to do now. i don't, i don't, i
42:00
Speaker 2
All right, so would you like to check your other wireless devices? All you have to do, Sir Jody, is select the network name and put in the password. And no, no need to change the settings actually on the router because it has been set up. So you just need to check your other wireless devices, sir. Do you have other wireless devices aside from your laptop?
42:00
Speaker 1
I see. My Wi-Fi settings, Joe, I got it as Joe DW and Joe DW for both two point four and five. It says online devices. It says local to now right below that is it has a little thing. It says I can add devices. Is that what you wanted me to click? Okay. Yes, I sure did. Oh, okay. So I should
43:00
Speaker 2
Okay, hold on, hold on. So you set up the same name for the 2.4 and the five? Okay, yeah, cuz actually, yeah, the reason why it has 2.4 and five gigahertz, for us to be able to identify, um, yeah, would it be okay if we'll just have to separate both networks? Okay, yes, uh, you won't be able to, uh, tell if you're connected to the two point four, or the five, if you name them the same. And yeah,
43:00
Speaker 1
I should change. Okay. I see. Now, how do I go back in and How do I go back in and change that? I'm back at the Linksys Smart Wi-Fi tool settings. Okay, Wi-Fi settings. Okay, and then just just change by I have it. I have them both name Jody, so so change the the five to Jody five. would that be okay? Okay. [silence]
44:00
Speaker 2
Yeah, the problem is that. Yes, just change the, you can actually, for the 5G, you can just put 5 there. So put your, your, um, just use the same name, just put 5, so you would be able to identify that's the 5G network. Yes, some wireless devices won't be able to connect to the 5G. It only supports 2.4. So you might, yeah, you might have issues with that. Yeah. Yes, just go to Wi-Fi settings. Just go back to Wi-Fi settings. Just the 5G network. Yes. Yes.
44:00
Speaker 1
Okay. And then click apply. Now, now I have the same password for both of them. Is that okay? I mean, I could always change the password if I wanted to, correct? Yeah. So, so, so the the Wi-Fi name is okay. So just go ahead and click apply to update that. Okay. And Okay. Now it's uh it's it's weighting. I guess it's doing its thing. Is still giving me that little round circle. Okay, there.
45:00
Speaker 2
Yes, sir. That's okay. Yes, sir. You just need to log into that page. Yes, sir.
45:00
Speaker 1
there it says now I'm back in Wi-Fi settings and I have JodyW, my 2.4 is named JodyW and my 5 is named Jody five. Uh how, how do I check the other devices? I don't see them listed. Oh, have [silence]
46:00
Speaker 2
Okay. Yes, sir. So you may actually check your other wireless devices. Um, just make sure that you connect to either Jody 2.4, uh, Jody W or Jody 5. So, um, yeah, can you, can you check it right now, sir, while you have me on the line? Uh, it won't automatically connect for, you need to reconnect them. If you can recall the WiFi name that you had before, we can set up the same name for that on the router, for your other wireless devices to be able to reconnect automatically. Can you, can you recall what was the old [silence]
46:00
Speaker 1
Well, that is, that's the thing. I'm not quite sure, so maybe I better just go ahead and connect every one of them manually to the new settings. Yeah, that would probably be bad. Sure, well, yeah, well, so I just go to each to each device and try to connect and then put my new, okay, because this, I think this has connected my phone and my computer, but how do I how do I see a
47:00
Speaker 2
What what's the original name that you had on your previous router? Um, yes, sir. Yeah, if you don't remember the Wi-Fi settings that you had set up on your previous router, then we have no other choice, but to reconnect your wireless devices manually. What? Yes. All you have to do is to yeah, all you have to do is to select your network and put in the password and you should be able to connect.
47:00
Speaker 1
my old linksYS router, it had a map of everything that was connected. how do I see that map on this new router? oh, okay. let me . Okay. Oh, it didn't reconnect my phone. It's just has my computer, which that makes sense. So, so if I just and since I'm not sure what my old Linksys router password was and the name of it, like you say, I don't have any options but to. Now, let me ask you this real quick and I won't keep you much longer. If I think I know what my old router name and password was, if I try to [silence]
48:00
Speaker 2
Go to device list to check the wireless devices connected. Sure. [silence]
48:00
Speaker 1
put that in is it going to, and if it wasn't, if that wasn't it, is it going to mess my new stuff up that we just did? What will I be, Okay, I see what you're saying.
49:00
Speaker 2
Well, if you gonna, yeah, if you, if you remember, I mean, if you recall the, uh, the old network that you have set up for your old router, then you can always put that under Wi Fi settings, because you can always change the Wi Fi name and the password, okay? But, uh, yeah, um, once you, you make changes, um, the router will reboot and you need to reconnect to that, uh, new network that you set up. So, if that was the old, if that was the old system that you set up for your, other wireless devices, then your other wireless devices should be able to reconnect. But if it's not the right one, then it will not reconnect to it.
49:00
Speaker 1
Okay. And uh so if to do this, I have to rename, I have to rename this new router, correct? Correct? Okay. because all my other devices has to go by the old Wi-Fi name and settings, correct? Okay. So if I change those and it's not right, how can I get back to the one we just did? Will it still be in there under another name? I have to just change it back to this one, right? Okay. [silence]
50:00
Speaker 2
Yes, you need to go, just, you just need to change the wifi settings, that's it, the wifi name and the wifi password. Yes, mm-hmm, Yes, you just need to, again, um, it's just under wifi settings.
50:00
Speaker 1
yeah, okay. I, I, okay, I understand, I understand what you're, what you're saying, then? Uh, and when I go to my devices, I got a couple of them that doesn't recognize the 5 gigahertz, so they will automatically just, okay. Okay, thank you for that. Thank, thank you for that. But, yes, yes. Okay. Okay, I think I understand completely what you're saying and I'm just, just for simplicity, I may, I may just go back and just go into each one of my devices and change them to the new, new list we have here that you helped me set up. That might be the easiest thing for me to do. Yep. I, I sure thank you so much for your help.
51:00
Speaker 2
it's just a matter of changing the Wi-Fi name and the password there. That's it. Yeah. That's why we set up a different name. That's why we set up a different name for 2.4 and the 5 gigahertz. If it doesn't recognize or if it doesn't support 5 gigahertz, then it may have trouble connecting. [silence] Okay. All right. Oh, not a problem, sir. Thank you so much for calling Linksys. Well, for more information, just please visit our site. support.Linksys.com. So, this is Epi again from Linksys. Thank you for calling. You do have a great day, sir. You take care. Bye-bye, sir. [silence]
51:00