Speaker 1
Yes, hi. Quick question. I have an SPN MX 56 router. Can I add an SPN MX 57 as a child node? [silence] Yes, sir.
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Speaker 2
welcome to linksys support to assure quality service, your call may be monitored please remain on the line for assistance Hi Thank you so much for calling lynes. This is Josh, how can help you? Hi Thank you so much for calling linkses. This is Josh. How can help you? Yeah, sir. Definitely. But uh may I know sir if this uh MSP NMX 560 that you have is [silence]
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Speaker 1
[KEEP_UNCERTAIN] Um, yes, it is. [silence] I'm sorry? [silence] Why do you ask? [silence]
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Speaker 2
[KEEP_UNCERTAIN] [silence] and dealt with a specific internet service provider. Okay. Okay, so who's the internet service provider? No. [silence] No. You get it yes. Yes. Even the internet service provider that provided you this model. [silence] Sir? Ah, because sir, ah, I uh uh I just wanted to let you know that the SP-NMX-57 will be it's I mean can be added to your SP-NMX-56, but you just have to make sure that it's provided by the same it's bundled with the same internet service provider, because if the device is bundled with a specific internet service provider, it has its own uh its own firmware. Ah, okay? It has different firmware files. [silence] you know where um say provider same provider compatibility issue so where did you get the SPHM577? got three nodes in total in the system in the current system.
01:00
Speaker 1
So I was just, I was just kind of, you know, helping out with their system because they have areas in their house where they can't get um, very good Wi-FI. Um, so I told them that I'd added two additional nodes to my system. And it all seems to be working fine. Um, so in my house, but now you've asked, now you've educated me. I will now I guess I'll switch the conversation to talk about my house. So my house, I have a 56, which came from an internet provider called tube, oob. Um, but I've also bought two um, two more 56s, but they are ones that are branded as community fiber. Where did[upsilon] the community for Ivor ones from on eBay and they seem to work fine fine nice great thanks for coming in yeah yeah absolutely okay so a few questions for you on that should we oh and would you be happy for me to use as context personal details help you speed up the process if needed I am asking because we need to protect your personal information we don't allow personal information to be stored or used for marketing and we would need your permission to do this so would that be okay
03:00
Speaker 2
Yes, well, sir, um, yes, technically it will work, sir, but we actually uh to be honest we do not recommend that because if in case that your two uh nodes, sir, will push a firmware new firmware, sir, update, the SPN MX 56 from Community Fiber, sir, will not receive the same firmware. And if that happens, sir, most of the time, the SPN MX 56 from Community Fiber will sometimes disconnect from the Wi-Fi and um, yeah, other issues or, I mean, worse issues would be, uh, this 56 Community Fiber node will, um, will keep on disconnecting from the network, sir, due to the, um,
04:00
Speaker 1
Well, thank you so much for your advice. Uhm Yeah, I am. Yeah, yeah. I mean, they're, they're all, they're, they're working just fine. But, but you have, but you have, you, you are brilliant. You have flagged up that they may be working today, but I might have a problem in the future. So, say that again?
05:00
Speaker 2
[silence] [silence] issues [silence] [silence] or from [silence] [silence] incompatibility. What [silence] [silence] it's good to hear sir that it's working. [silence] [silence] but it's currently working sir, [silence] right? You're currently using it. [silence] [silence] I see. [silence] [silence] Yes. [silence] [silence] Yes. If in case there [silence] that the [silence] the the the the [silence] will push [silence] [silence] update to the their nodes. If in case [silence] I mean if [silence] if if time will come that [silence] will push new firmware
05:00
Speaker 1
Yes. yeah, yeah, yeah. so my main router is a tube, you know, it's a tube, a tube branded, you know, s. p. n. 56. so it's the child knows that are community fiber. but what, what I'll, what I think I'll do is, um, because you do see tube ones, you know, on eBay from time to time. so I think what I'll do is I'll replace the community fiber ones with tubes so that they're all the same. that makes any sense? they're all tube branded. and then, and then that means that I definitely won't get a problem with
06:00
Speaker 2
due this to their node server since the community fiber nodes will not be able to receive it that's the time that the nodes may will like um not will not certain but may have issues in connecting. Yes sir.
06:00
Speaker 1
Thank you very much. That is absolutely brilliant. You've been, you've, uh, answered all my, yeah, answered the question I had. And you, you, you're helping me not get in trouble in the future as well. So thank you very much. Thank you. Bye. God bless you. Thank you. Bye. [silence]
07:00
Speaker 2
Yes, that is better. You're welcome. [noise] No worries. You're welcome, sir. If you have any concern or need information about our product, feel free to call us back, okay? You too as well. [noise] God bless you, sir. Bye-bye.
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