Speaker 2
Welcome to [music] Linksys Support. To ensure quality service, [music] your call may be monitored. [music] Certain products will be supported, while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. While waiting, you may also visit support.linksys.com for more information about your product.
00:00
Speaker 1
No, it's a long ways. Well, it didn't that Uh, I knew we had some around, but I just, you know, I mean I'm So I went there. How are you today? I've got a Mx 2000 uh mesh system. Um... And I uh have six nodes that are working.
04:00
Speaker 2
Thank you for calling insurance. My name's Gerald. How can I help? I'm good, how about you?
04:00
Speaker 1
I was trying to add three more, and I can't get the additional three to, uh, add into their existing systems. Okay, I have to go in here to the room to get it, the main, okay. Looks like it's an MX 2000 MX I can't hear, I can't read it
05:00
Speaker 2
Got it. Can you give me the model number and serial number of the main main node and the new one that you're trying to add? [silence] [silence] [silence] [silence] [silence] [silence] [silence]
05:00
Speaker 1
Serial number. Let me get that here. What's closer? Okay. The serial number is zero five zero D 1 zero M two eight C looks like zero 8647th. [silence] The same model number. yeah, so it's an MX 2000. uh, just purple. [silence] and you want the serial number on the uh, one of the new ones? [silence] okay. [silence] That one is five zero nine, D10 N26 C03 two five. my first name is Ron, RON. last name is Flah.
06:00
Speaker 2
and what's the model number of the new one you're trying to add? uh model number? okay. all right, that's good. um, this- I just need the model number for now. what's the light are you trying to add? sure, if you can provide, yes. what is it? thank you. what is your first name and last name so I can create a record for you?
07:00
Speaker 1
ah, right flammable without the able. So Fาส in Frank, L is in Lamb, A is in Apple, M is in mother and the other M is in mother. ronflam at hotmail.com. Star Link. Right now? Hmm, 30, 40ft. Okay. just a minute.
08:00
Speaker 2
Thank you. What is your email address? [silence] And who is your internet provider? [silence] All right. Thank you. So the three notes you're trying to add, what's the distance of that to the main tower, main node right now? [silence] Okay. So to add a node, it needs to be three to five feet away from the main towers and plug into [power] next, or it could be next to it. So move the new ones to where the main node is located and plug them in [power]. Three to five feet.
08:00
Speaker 1
Okay, they're about three feet away now. I just got them plugged in. Yes, and I, uh, used my wife's phone to call you, so that I could have that other one freed up. Yeah, so far they're all blinking blue.
11:00
Speaker 2
[silence] all right let me know once they're back solid purple those child notes and you do you have the Linksys app is sold in your phone? [silence] all right [silence] we'll try the the the pipe press method uh for now if [silence] that's it. work, we'll use the app. But yeah let me know when they're they're solid purple the light named.
11:00
Speaker 1
I found in the past it takes a few minutes for me to cycle through. Yeah, I didn't realize they had to be that close to the K. I've got one that's turned purple. Two turned purple. And the third one just turned purple. Okay,
12:00
Speaker 1
so you said the reset button okay I think I've got it if I count it right should I try to vibe again to reset job's girl purple [silence]
13:00
Speaker 2
press uh release reset button of the parent node the main tower reset that five times press and release the reset button I mean one second gap between presses it has to be one second gap between presses you can do it now gentlemen tower now is it kind of white blinking or what's white blinking seems to turn [silence] ah ah no what's the light of the child node are they blinking purple right now no blinking.
13:00
Speaker 1
[silence] nope one two three four five [silence] okay the tower is solid blue and the other three are still purple okay okay I've got to the point that it right now it just says ready to complete setup [silence] okay the point of matter right now just says ready to complete setup
14:00
Speaker 2
would we're going to start one more time. Alright, let's use the app inside the network. So, open your Linksys app and go let me know once you're on the dashboard. So, I can walk you through the next step. Quit this set up.
14:00
Speaker 1
should I try to complete it? [silence] oh. okay, quit setup. [silence] not yet. I think it right. [silence] complete setup first then. [silence] yeah, still trying to [silence] now it looks like where I pushed it, ready to complete set up uh and sitting there just doing the circular and again to get it to back out. [silence] I I got another idea. [silence] I'll just close that completely. [silence] end of transcription.
15:00
Speaker 2
click click uh... click i don't want to continue set up and then quit the set up uh... Are you back on the dashboard? Do you see that uh... it's loading? [silence] I see. Just close the Uh... Uh... Yeah. Close and wait.
15:00
Speaker 1
OK, that might be fastest, OK, says loading the setup experience. And it says complete setup but I don't want to continue setup so I'll click quit setup. So now set up a new Wi-Fi system. For Mani. OK, so right now it's telling me it's getting the router settings. OK, uh it says the Felby setup 32D has no Internet connection, troubleshoot or login with router password. pick a different number.
16:00
Speaker 2
Open it. open it no quick I don't know but back back on so click I don't no go back to I don't want to continue to start, do not complete the setup because the main tower is already set up. Okay.
16:00
Speaker 1
that they wrote her moles great that one okay okay uh... if i had that says do you want to log out do i want to log out Connected Router? Okay, so log in. Connecting Router? So get your router settings.
17:00
Speaker 2
now click login using your router password. Yeah. Log out. Yeah. Use the router password.
17:00
Speaker 1
finding Network
18:00
Speaker 2
Let's do this one. Delete the app and reinstall it. [silence]
18:00
Speaker 1
Remove app. Delete app. Delete. OK. it's loading in. thing again. Apps store. or bank. this. Downloading from the cloud. Maybe Nation. Now we're slowly installing. Looks like it's about a fourth, not quite a third through yet and it's just sitting. I'm wondering if it's trying to use more of. Yeah, he's trying to use that, uh, uh, So, there's links that so I can either manage your Wi-Fi or set up a new Wi-Fi network. Okay. Hello. Uh huh. Go to your phone settings, tap Wi-Fi. select Wi-Fi from the list. So, on my settings, you want me to tie in with the with this particular uh Okay. So I'm connected to which is what I call this. Um Okay. Then I go back to Okay, once connect.
19:00
Speaker 2
Alright, you have your open, manage Wi-Fi, and their two option to login, email and then password, select the second option router password.
21:00
Speaker 1
edited, return here, so I've done that. "connecting to your router." Okay, "enter router password." Okay. Now, the password that came up is the one that's uh for my uh star link, not the one that I've been using for the uh uh nest system. Okay. Okay. Didn't like that password. Okay. I'm fueled working. trying to get a password to work. yeah. let me try this one last time. because it's on a hint it gave me something different than what I've been trying. so okay. reset password. okay. looks like under one of your nose for the recovery key. enter below. okay. [silence] oh gosh. uh. uh. ok. journey. sending. yeah. it is locked. what is your 10. account nickname. [silence] well. it was classic salad. I promise you. okay. [silence] go back to. change password screen. okay. that's a question. what do they provide congratulated for recovery of the key. what is it. oh gosh. email address. [silence] okay. tried to unknotted email. pressunknot. so the new key. found classic salad. [silence] okay. your requested has been selected. it. probably. your. nickname. [silence] okay. yeah. gave me new classic salad. email ID. okay. [silence] yeah. get up to 15 characters. for your account name. limited characters. wolf or telephone.
22:00
Speaker 2
You can reset the password instead. It will ask for a cover key of the parent node. Sure. Get the recovery key of the main node. Yeah, the main node tower.
24:00
Speaker 1
43, oh, okay. Okay. New password. So it needs to be seven characters. Okay. I don't know if I was supposed to put that in twice or not. [ silence ] Do you have... did it? She says getting router settings. [ sound ] Are they okay shows I've got six nodes with an a red circle with an exclamation mark in it okay repeat that one more time cause I missed that okay the three lines okay okay okay got that okay allow
25:00
Speaker 2
All right. You see the three line, three lines at the top left? Crush that, and then go to set up a new product option. Sure. So, at the top left there is a three lines. That's a menu bar. Yeah. And then scroll down, look for the option, "Set up a new product". click that. Or press that. And then add a node. Yes. And follow that. [ silence ]
27:00
Speaker 1
So, it says allow Linksys to find more devices. And it said more than, is found. So, it only gives me, it only says don't allow. It doesn't give me an an option to allow. Oh, I I had to I hadn't chrolled all the way down. Okay. So, I got allow. "Plug additional nodes into power near the router." I done next. Make sure everything is finished starting up. So, that would be the purple lights. Node light is solid, okay. And for your child nodes, like it take up to a minute. [silence] [silence].
28:00
Speaker 2
Allow, um, yes, allow, that's weird, yeah, you can just click don't allow for now. [silence]
28:00
Speaker 1
I sure appreciate your help. Thanks for helping. So whereabouts are you located? great. Well, you're doing a good job, thank you. You've got good English. Okay, it's getting towards the end of the line. of the line. Something that could take up to a minute. Okay, I've got one of the uh uh. child.
29:00
Speaker 2
Oh, you very much welcome. You good. [silence] I am from the Philippines. I appreciate it thanks you. [silence] [ silence ] like okay and probably the app now is telling you to wait four to six minutes correct oh really well let's see. You mean right now? Oh, okay.
29:00
Speaker 1
Mate, okay. So, you think you're going to try to describe how you're a hundred percent? Yeah, well, still the same, two of them solid purple and the third one, uh, blankie, green, purple. Compliant, compliant? Mate. This could take up to a minute. Of course, it's been more than a minute now, so.”
31:00
Speaker 2
Still the same. Okay. Hit, enter apps telling you to wait for six minutes or still a minute? All right. Well that's weird. Just in case we need a computer, do you have a computer that we can use? Okay, let, let's try this for now. uh, just leave that the app as it is and let's go to the parent node, reset button again. I'll say press, you press, I say let go, you let go of the reset button. You might need the pen to push the button down.
32:00
Speaker 1
okay. Oh, okay. yeah. one, two, three, four, five. But I've actually, that's all I blew. So let me try it again. So turn it off. Turn it off.
33:00
Speaker 2
no no sorry don't hold the reset button down so just press and release it sorry five times you ready all right so that's press okay and the light should be blinking at the top of the main now solve this okay oh no no need um can you turn up the main node can internet back on just a quick off and on and on okay yeah
33:00
Speaker 1
That's still a total blue. And the one is still blinking purple. Now, the WPS on that, would that make any sense to use it? Okay. Okay, that's more to hook up to the main router. The tower to start link. One thing I could do is just unplug the power. Oh, it's blinking blue right now on the tower. [silence] Yes.
34:00
Speaker 2
no, I think the child knew no, broadens challenge that now they will not work [silence] yeah [silence] okay good [silence]
34:00
Speaker 1
Uh, Dos. Miss Dos. Miss. It's an MS Cos. It's Microsoft.
35:00
Speaker 2
What's the operating system of your laptop? Windows, you said? What's up? OK. [silence]
35:00
Speaker 1
Okay. I can't tell if it's connected or not. Uh, other than the fact, it's red on the main node.
36:00
Speaker 2
Connected to the Wi-Fi and let me know once it's connected to Wi-Fi. [silence] Probably not because the main node is still restarting. Right. It's still restarting up.
36:00
Speaker 1
yeah, it's hardwired in and then I can't remember if I ran it through a switcher uh through the uh power. Yeah, it's still red on the uh tower. Still blinking purple on one of the toggle switches. No, uh it's still plugged in to uh
37:00
Speaker 2
Okay. And the main tower that's connected still to the internet source, right? Nothing has changed. Okay. How will set a timer here two minutes. Up to three minutes and let's see. Still no internet connection. We're gonna do the basic troubleshoot for no internet. highly recommend.
37:00
Speaker 1
Don't remember, and I've got it, uh, let me take a look. See if I can get it to take a look. Okay, I've got it hooked into the uh switch and then that switch is hooked to the uh Starlink
41:00
Speaker 2
Um can you, so, um, the cable connected to the Internet port of the main tower, the other end of that is connected to a switch or directly to your Starlink router? [silence] can you use a different port? How many ports does your switch have? It boards. OK. Can you plug that into a different port? Is there any vacant port right now to your switch? OK. [silence]
41:00
Speaker 1
Okay. It was blue and then it went red. Yeah. It was the T-A-W-O-R-T. solid red again so what I did is I took the one that I think is the Star Link by color yeah it was a table now so that's what I plugged in
43:00
Speaker 2
A pulsing red or what is it? Solid solid red screen. Okay.
43:00
Speaker 1
to the tower, still sitting solid red. Then from, yeah. I connected to the internet on my, the computer right here plus, let's see, settings. I'm currently on the lodge, which shows that I'm getting internet and yeah, I'm into the StarLink directly right now on my phone. Yeah. So plugging the StarLink into the tower and then going from the
44:00
Speaker 2
[silence] and you can open the website, right? internet is working.
44:00
Speaker 1
Tower to the switch, and then the switch goes down to my computer, it shows that I'm getting, that Internet on the computer. But I'm connected. Yes. Yes, I already did that once. So what I did was I unplugged, took the connection from the switch to the tower for link, I unplugged that. Then I plugged the star link directly into the tower. Then I plugged the, plug that went from the switch before, so instead of going into the internet side of the tower, I put it
45:00
Speaker 2
can you disconnect the computer to the switch I mean from the switch and then just turn off it on the link to the router
45:00
Speaker 1
... into that one of the next three. And so that seems to be working, going into the tower, going out, and getting back down to my computer. And so, So, I'm gonna try something else right now. I'm gonna just unplug the power from the power and plug it back in. Okay, now solid blue. Now let's give it a minute. Okay, now it's blinking blue. So it's blinking blue. When I try hooking, uh to the tower, um, you know, while I'm just reading my phone, it shows that it's connecting. And it's not telling me I don't have internet. Okay, so now it's all blue on the tower. Yes, I'm the tower.
46:00
Speaker 2
Okay. [silence] How is it Si? Red solid? Your computer is connected to the switch hub right now, correct? Okay. Can you disconnect the computer from the switch and connect the main power to where the switch is connected to right now. So disconnect and replace the cable, your internet cable to that port.
48:00
Speaker 1
Of the nodes, set up as a tower. Right, that's the area I've just put it on. Your ISP, I'll see you a bit later today. Scott is leading the team, so yeah, he's running some tests on the work order board. I'm getting ready to RTB at 3pm and then moving on to Johns. Okay, you still there? Okay. I just went upstairs. Okay, I went, no it's still red. I went upstairs and I got one other of the nodes set up as a tower.
52:00
Speaker 2
so I'm still here still here oh what happened is it now connected [silence]
52:00
Speaker 1
[KEEP_UNCERTAIN] I've Hook directly into starlink. So, both of them are hooked into Starlink. I'm wondering if, because these three nodes are probably going to be closer or at least one of them will be closer to the upstairs one. So, I'm wondering if it might be easier to go up stairs and try hooking these three into that other tower and setting this one downstairs. I've also got two upstairs. So that's what I'm wondering is if I just move all this upstairs. Why? Try it. [silence]
53:00
Speaker 2
One sec. Wait, hold on. Um, how many links this tower connected to your Starlink router? Which one is solid blue? Okay, wait, hold on.
53:00
Speaker 1
is having two Chow's. causing part of the problem. Yes
54:00
Speaker 2
okay so one upstairs with solid blue so so maybe that that is the main though then
54:00
Speaker 1
pardon? OK. I'm back upstairs in the three uh the main tower is solid blue and the uh three uh child nodes are blinking blue. Okay. I'm going to close that app. And open it back up again. Yeah, I've got one purple.
55:00
Speaker 2
All right. Let's wait for the child node to be back solid purple and once they're back, you can just log into your link sys app. [silence]
56:00
Speaker 1
Okay, all three are purple. I just started the Linksys app backup and it's now trying to find my networks. Okay, so I've got the it just says Rancho Lodge has no internet connection. [silence] Thank you. Uh, and back, back to where it, saying, getting router settings, finding your networks. I have on, other, Linksys router up here that was the 7700. And, I just unplugged it to make sure that wasn't confusing what's going on. It was, the main it was the main it was the router I was using before I put in Starlink. Okay. So I, I show offline routers, showing the, uh, LinkTrans.
58:00
Speaker 2
all righthow about we do the part pres thing on the main node so this present re that reset button five times so we can add dough extender tower
59:00
Speaker 1
the system and the I don't know which way it went. I think I did the email. So password. Okay, I hope it's it changed it. So says you're not connected to Wi-Fi. Other than that it said it was the incorrect password. Okay. Okay. Okay. Silence. Silence. Okay.
60:00
Speaker 2
Are you logged in using your email account or the router password? Yeah. Yes. Use the router password. [silence] And the app is asking you to connect to your Wi-Fi. You link to Wi-Fi.
60:00
Speaker 1
okay it's uh trying to get the router settings right now okay it now shows that i'm hooked into the lodge with twenty seven devices and six nodes go down and set up a new product so add a node to the lodge so next node light is solid
61:00
Speaker 2
Great. So back to the three lines at the top left, right? Yes.
61:00
Speaker 1
law says it can take up to a minute. Okay, it's almost at the end of the line, but it... speech from the left channel. Output only the spoken words, no labels or timestamps. If there is silence or no speech, output only: [silence]
62:00
Speaker 2
MGot it. Okay. Perfect. So it's now adding it. That's good news. We're making progress now. So we'll just need to wait 46 minutes and if you want to do something, just leave your phone in a setup area. If you have questions, just ask me a question. I'll be right here. Thank you. All right. very much. Welcome.
63:00
Speaker 1
Yeah, it's too bad it takes so long. Do you think it should finish setting up now? It's just a matter of time. I just wondered if you needed to stay on or if we just, if it should
64:00
Speaker 2
Right. I'm sorry, I'm not sure I understand. One more time. [silence]
64:00
Speaker 1
speak at this point just let it go. Last night it got you know, but I didn't go through this exact process. Okay. Thank you. [silence]
65:00
Speaker 2
Oh, it should work this time, but in case if it will not work, then I'm gonna stay on the line just in case. Thank you.
65:00
Speaker 1
Okay, I have one that's turned solid blue now. And the one that was flashing purple before is still flashing purple and the third one solid purple. Okay, the third one just started to flash purple. [silence] [silence]
66:00
Speaker 2
you might need to reset that for us and wait what's on the app right now what is it doing okay maybe it's still adding it so let's just maybe wait two more minutes or three How is it? Still blinking purple? All right, let's reset that press and hold the reset button of that hold it down for 20 seconds. Just the one that's blinking purple.
71:00
Speaker 1
six. [silence] seven. [silence] eight. [silence] nine. [silence] ten. [silence] 11, [silence] 12, [silence] 13, [silence] 14, [silence] 15, [silence] 16, [silence] 17, [silence] 18, [silence] 19, [silence] 20, [silence] 21, [silence] 22, [silence] 23. [silence] So, it's now solid blue. [silence] Uh, [silence] it said reset your node, [silence] and I'll put I've done this. uh, [silence] create your own terms. [silence] And next. [silence] Make sure you've figured, [silence] node light is solid. [silence] Now it's flashing blue.
74:00
Speaker 2
OK. It will come back solid purple, and... What's on the app? Is it still adding it? Mhm. Mhm. Yeah. Flashing blue.
74:00
Speaker 1
[HUMAN_REVIEW] Sorry, it'd be such a pain. OK, now it's all in purple, so I'll click. Node light is solid. It says looking for your child nodes. that it can take up to a minute.
75:00
Speaker 2
Oh, no, it's okay. You're good. You're good. Uh-huh.
75:00
Speaker 1
The purple starting to flash purple. Now it went solid. [silence] Yeah, okay. Now we're working. It's gone over the screen that says it could take four to six minutes. We're still still solid purple. Restart network. Restart router. So, it's good. Okay. Okay. So, we're still setting a four to six minutes. Oh, yes. The other two were blue.
76:00
Speaker 2
Oh, no, don't do that. Instead, just click next. We just go to dashboard. Well, what's the child node we're trying to add now? What's the light? I mean, is it solid purple, still?
77:00
Speaker 1
so we're two thirds of the way done? yes. yes. You have to count to five times? one, two, three, four, five. It went red and now it's blinking blue. It's blinking red.
78:00
Speaker 2
Oh my god. So the app still telling you to wait 46 minutes? Okay. But still solid purple? It's not doing anything. Just close the app and let's do the power press method to add the extended tower. So just press and release the reset button of the main tower about five times. One second after you press it five times. Yes. The light on the main tower should be blinking white or yellow, maybe orange. Okay. and the one that's solid purple should be blinking now. Oh, it's doing something. Good.
78:00
Speaker 1
a third way through the uh, 46 minute bar. [silence] Not quite to half, so maybe 40%. [silence] [silence] Well, it's about half now [silence] on the bar. Still flashing red. Went solid blue. So now the [silence] [silence] the tower and all three of the child modes are all solid blue. It just went red again.
80:00
Speaker 2
It's del solid blue. It should be back blue after 30 seconds to a minute. [silence]
81:00
Speaker 1
Okay, just went blue again. Okay, well it hasn't finished the 46 minute part, but I assume it's getting close to doing that. So if you think we're done with the ball being blue, then um, I want to thank you very much for your help. I I'm not too worried about that part of it. That I haven't had problems. I've moved it before, so. And I'm kind of uh I'm moving one over to one spot in this building and then I've got another house where I'm going to put two of them. And uh hopefully uh get them to think. So I've been getting some energy.
82:00
Speaker 2
All right, cool. So I guess they're all added, right? Very much okay. Well I said with that, but if you want me to stand and I'll move those nodes, we can do that. So what's your plans? Okay, cool.
82:00
Speaker 1
its its its its, maybe that would strengthen it. so okay, well I appreciate your time and your help. And you have a wonderful day. okay, okay, have a great day. you're okay. bye.
83:00
Speaker 2
right you personally in cooperation is this time I'm sorry say to have a great day take care bye bye
83:00