V2 Rubric Detail — 3611e3a0-6347-11f1-9…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-06-08 14:34
Duration
52m 56s
Contact
Sebastian
Issue Type
WiFi Connectivity
V2 Outcome
Successful Resolution
V2 Band
Meets / Exceeds

Agent & Case Context

Agent
Charmaigne Awitan
HappyFox Case
#LTS00132578
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: Device Reconfiguration

V1 Rubric Scores

Resolution5.00/5
Accuracy4.00/5
Communication3.00/5
Protocol3.00/5
Efficiency2.00/5
Overall3.7/5

V2 Rubric Scores

Resolution5.00/5
Technical4.06/5
Communication5.00/5
Ownership5.00/5
EscalationN/A
Customer Exp5.00/5
Overall95.8% (+21.8)

V2 Grader Summary

The agent fully resolved the issue by guiding the customer through a factory reset, web-based reconfiguration, and successful child node pairing, culminating in all nodes achieving solid blue status. While most technical guidance was accurate, the use of 'solid pink' instead of 'solid purple' and the unqualified instruction to 'press reset five times' constitute minor technical inaccuracies. No escalation was needed, and ownership was maintained throughout.

V1 Case Analysis

Customer reported mesh nodes not connecting (blinking lights) and app freezing. Performed factory reset, accessed admin via myrouter.local, changed Wi-Fi SSID/password, reset child nodes, and used 5-press pairing. All nodes solid blue; network functional.

Troubleshooting Steps
  • Factory reset main router and child nodes
  • Accessed router admin page via myrouter.local and changed Wi‑Fi SSID/password
  • Reset child nodes and performed 5‑press pairing on the parent node
  • Verified node LED status and confirmed internet connectivity
Key Observations
  • Agent incorrectly described post-reset LED color as solid pink (actual is solid purple) at [44:00].
  • Customer struggled with browser security warning; agent did not suggest 192.168.1.1 as alternative access method at [25:00].
  • Agent repeatedly asked for information already provided (model/serial, phone number), causing avoidable loops at [02:00], [06:00], [07:00].
  • Agent left customer on hold for ~4 minutes without explanation at [47:00], violating efficiency and communication norms.
  • Despite confusion, agent ultimately resolved the issue using correct 5-press pairing and confirmed full mesh restoration.
Positive Highlights
  • Collected model (MX20) and serial (50D10M26D435) at start of call at [02:00], supporting protocol baseline.
  • Correctly diagnosed factory reset state from solid purple LED and explained implications at [04:00].
  • Successfully guided customer through web UI access via myrouter.local despite app failure at [24:00].
  • Accurately instructed 5-press pairing on main node to recover child nodes at [46:00], a valid method for Velop per KB.
  • Confirmed resolution by verifying all nodes turned solid blue and customer confirmed connectivity at [52:00].
Agent Errors / Gaps
  • Incorrectly stated post-reset LED color is solid pink instead of solid purple at [44:00].
  • Did not proactively suggest using 192.168.1.1 when customer encountered HTTPS warning at [25:00].
  • Repeatedly asked for model/serial and contact info already provided, creating unnecessary loops at [02:00], [06:00], [07:00].
  • Left customer on hold for ~4 minutes without explanation or context at [47:00].
  • Failed to confirm warranty status or support eligibility despite troubleshooting a reset device.

V2 Indicator Ratings

Resolution
R1 Met Issue actually resolved conf 98%
Customer confirms all nodes are solid blue and says 'I'm good to go.'
R2 Met Diagnostic thoroughness conf 96%
Agent guided through factory reset, web UI access, Wi-Fi reconfiguration, and child node resets with clear step-by-step instructions.
R3 Met Correct resolution path conf 95%
Agent pursued full troubleshooting path without dismissing issue or prematurely escalating; resolved within scope of L1 support.
Technical Accuracy
T1 Met Technically accurate info conf 97%
Agent identified blinking blue/red LEDs, confirmed reset was performed, verified connectivity steps, and logically progressed toward root cause (misconfigured nodes after reset).
T2 Met Appropriate tools / resources used conf 95%
Agent appropriately used local web interface (http://myrouter.local) and physical reset buttons — correct tools for firmware, config, and pairing issues.
T3 Partially Met No misinformation conf 89%
Agent incorrectly referred to 'solid pink' after reset (correct is solid purple per KB); also instructed 'press reset five times' without confirming model compatibility (risking misapplication on Cognitive Mesh).
Communication
C1 Met Clear & professional language conf 96%
Agent set expectations early, maintained control during app failures, managed a hold for research, and kept the interaction on track.
C2 Met Confirmed understanding conf 94%
Agent used simple language, confirmed understanding ('Did you find it?'), and adapted to customer confusion around app and browser issues.
Customer Ownership
O1 Met Ownership & empathy conf 98%
Agent owned the case from start to finish, did not transfer, and followed through until full resolution was confirmed.
O2 Met Proactive follow-through conf 95%
Agent provided specific next steps (e.g., 'wait 3–5 minutes', 'reset child nodes') and followed up until customer confirmed success.
O3 Not Applicable Closure confirmation conf 100%
No prior case history referenced or observable; this appears to be a first contact.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 100%
No escalation was performed and none was warranted — issue was resolved in-band.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation occurred, so execution cannot be assessed.
Customer Experience
X1 Met Customer effort minimised conf 93%
Agent expressed gratitude for patience, acknowledged difficulty ('I know this is complicated'), and maintained courteous tone throughout.
X2 Met Tone & rapport conf 92%
Agent matched customer’s pace, repeated instructions when needed, and adjusted approach when app failed by switching to web UI.
X3 Met Overall experience conf 94%
Agent avoided unnecessary repetition, guided customer efficiently through recovery, and handled configuration directly via web interface.
Call Transcript89 turns · 93 lines
Speaker 2
welcome to link is. Support, to ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products paid support may be available depending on your issue. To hear more about your service options, press two. Please select from the please have your devices serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. [silence] Hello. Thank you for calling link's technical support. This is Tara. How can I assist you with today?
00:00
Speaker 1
I just needed some technical support on connectivity. I got this uh extended Wi-Fi, but uh the light is blinking blue. It's not connecting. And I have connected to the Ethernet. Yes. And I do, but I do have three other wireless that I need to connect to. yes zero number is five zero
01:00
Speaker 2
May I ask what's the problem with your connectivity? HE : Source. All right. So you wired it directly to your modem or to the router, Is that correct? HE : All right. Can you provide the model number and the serial number of this linksys device? You have it.
01:00
Speaker 1
DP 10 versus David 14351. That'll number is mm x x 20. Harry. uh yes. [silence]
02:00
Speaker 2
Mm-hmm. 1, 4, 3, 5, 1. Can you see the model number? Mm-hmm. [silence] I see, alright. And this serial number that you provided to me, sir, is this the main node, the one that is connected to your motor? Yeah. [talking to self] Let me see here. I'll repeat the serial number sir, and correct me if I'm wrong. The serial number [silence]
02:00
Speaker 1
One four, OneFourThreeFiveOne. It's like a purple light. Yeah, it was working. No, it was working before I had some work done in my Apartment, I was out.
03:00
Speaker 2
5 0 D like in David 1 0 M like in Mary 2 6 D like in David 435 watt is this correct? okay yeah and what's the light status Sir of this one the one that is connected to your modem? I see all right is it working before or is it your first time setting it up?
03:00
Speaker 1
I moved house, so I had to disconnect the internet because I had to move furniture and everything, and that's what caused it. Yes. I pressed the reset button, I unplugged and plugged it back in. I held on to it for maybe 10 seconds, 15 seconds. Okay. Yeah, it is solid pink.
04:00
Speaker 2
Mm-hmm. Mm-hmm. I think I got it. Well, if I may ask you, did you press the reset button? Mm-hmm. And how long did you press the reset button? Mm-hmm. I see. That's why it go back to its default settings, that's why the light status is solid pink. So, so just to set the proper expectation, since this device was um reset it or go back to its default settings, all the devices that are connected to this device was discon
04:00
Speaker 1
Thank you. Frontiers. One minute, please. I did. Now it's white. Now it's blinking. Now it's solid. Yeah. [silence]
05:00
Speaker 2
Okay. I'm verifying what I need to do. I am. Okay. All right. Sometimes I just want to know if things are operating correctly. I am Could be. I'm doing that right now. There's no way to tell unless I do this, although. So I'm not that concerned because I know what's going on. All right, cool. Is there anything else I should be doing while I wait here? I appreciate it.
05:00
Speaker 1
Yeah, it's, it's blinking. Now it's blue, it turned blue for a second, then it went back to white. Sseverash, severash, Sebastian. And my email is S, S. It's my first initial and my last name, so it's S.bastian1176@, Gmail.com.
06:00
Speaker 2
until it's done communicating with your modem. uh, what's the light status? Is it blinking or is it solid? Ugh. All right. So, let's wait here for about. Yeah, let's wait for about three to five minutes. And also, while we're waiting, can you please provide your first and last name and also your email address for me to create a quick record for you? Uh huh. Got it.
06:00
Speaker 1
8 44 5 three nine five 5073. Okay. I have the I have the app. Yeah. Now it turned it turned blue. So that's good. Now I have uh three other links that is wireless. Like how do I reset that same time same thing five times. Okay. [silence]
07:00
Speaker 2
And also kind of provide your phone number, sir. Just in case this call got disconnected so that I can call you back. Mm-hmm. Got it, thank you so much. And also if I may ask, do you have any laptop, computer, or iPad so that we can use to access your router settings, or do you have your Linksys app on your phone? I see. So let's use that one later on. Um, no, sir. We will just...
07:00
Speaker 1
No, I don't want to change. Yeah. Yeah. Okay.
08:00
Speaker 2
All right, create your Wi-Fi name one day. Do you want to use this old Wi-Fi name and password that you have or do you want to change it? Alright, so you want to use the old one. Okay. So let's set up first the Wi-Fi name and password and later on we will add the other three child nodes to your network. All right. All right. So yes, kindly connect your phone to the default Wi-Fi name of this main node. The Wi-Fi name and password is under the router, it's on the sticker. [silence] Wi-Fi is an incredible convenience for our lives.
08:00
Speaker 1
Wait where do I find this? Okay so so what do I need to do? You want me to do this through the app? Wi-Fi settings? Okay. One minute got it got it So I have to And how do I do that?
09:00
Speaker 2
The... the Wi-Fi name is under the main node, okay? It's on the stickers. Connect your phone on that Wi-Fi name, sir. Go to the Wi-Fi settings. Um on, no sir, on your yeah on your phone and find the default Wi-Fi name.
09:00
Speaker 1
yeah yeah, what is available networks, okay, other networks, so what would be the network name? I can name anything. Got it. Got it. Got it. I see it. I see it. I see it. Is that case sensitive? We'll just do we just like that. No, no, it's asking security is there password? I will put the one minute. Putting the password right now.
10:00
Speaker 2
go to the settings um in your phone and then check available networks or other networks um find the names are developed set up or can you what's the name you see on that is it asking for password
10:00
Speaker 1
Okay, now. I'm in, it's trying to connect. Okay it's connected. Now it turned red though. No, a blinking red. [silence] for one minute. one minute [silence] Ethernet cables.
11:00
Speaker 2
All right. All right. so it's computer. All right. Is it solid red? Kindly check, sir, if the cable is properly plugged in at the back of the router and also the end is plugged in to your modem.
11:00
Speaker 1
One minute. I'm just switching this over. [silence]Okay. Now I've got a good cable. And do I need to do the reset? Okay. Yeah. Yeah. Okay. Now it's blue. Got it. Yeah, it changed color. Let me just check my son's room. Where's our Wi-Fi router? Okay, my son's is still blinking red. Uh, blinking red.
12:00
Speaker 2
All right, and the other end is logged in to your modem, correct? Let's wait for a minute, Mr. Aziz, because it might change color. All right. All right. Okay, can you tell me, sir, what's the light status of the main node? [silence]
13:00
Speaker 1
Oh, man no okay. Downstairs. It's blue. Yeah. Yes, yes. Yes, it's working. Yeah, it's working. Yeah. Well, manna. [silence]
14:00
Speaker 2
Alright, is it solid blue? Okay, so yeah, can you, um, did you connect your phone already to the default Wi-Fi name of this main domain, right? Alright, kindly open any application, sir, like a YouTube or your email and check if the internet is working. [silence] [silence] Okay, got it. [silence] Okay, so since it's working, sir, kindly open your Linksys app.
14:00
Speaker 1
When I open the page, I get to the terms and conditions, then the screen freezes. I close the application and log in again, still...
15:00
Speaker 2
Mm-hm. In this lesson... [silence] All right. So kindly uninstalled the app sir, and then reinstalled
15:00
Speaker 1
Okay. okay. Enable Blue, Bluetooth. Right? Okay. Mm-hmm. Mm-hmm. Mm-hmm. okay, when I get into the make sure bluetooth is on, go to your device settings here, enable bluetooth for the Lynx app. Go to settings, Lynx settings. No, no, I'm trying to enable bluetooth. Go to settings, one more. So where would I link this bluetooth? In the settings, in the Lynx app? Or in my phone settings? Okay. Okay, connect the router to your modem. I'm there, it's connected.
16:00
Speaker 2
All right. Next. [silence] Um, you can just, um, skip that one. Is there an option for you to skip it? Yes, next.
17:00
Speaker 1
Let me see, no light is solid. Yes. Checking for internet. This could take up to a minute. [silence] Press and hold the reset button for [silence] Do I need to reset? Okay. Yep. It doesn't give me an option to go to the next page. [silence]
18:00
Speaker 2
David? You don't need to press that one sir. Just skip.
18:00
Speaker 1
Uh, I've done this. Yeah, but I can't press it. It's frozen. OK. Now, share log. Yep. The screen is frozen. S screenshot. Ah.
19:00
Speaker 2
Yes, I'm done. this, um... Yes sir. So you are on what? page now you are on what? page? what can you see on the page?
19:00
Speaker 1
No. Do you want me to delete the app and reinstall?
20:00
Speaker 2
all right. You cannot press the app down this. I want. No, sir. Can't the force close the app and then open it again?
20:00
Speaker 1
I'm up to I'm back to the same page where I can't press anything. That. What I just set up from that nod. You want me to go back to mine, oh, is the unders. Yeah. Um, underscore V as in Victor E L O P. Setup. D AA. Yeah. [ silence]
21:00
Speaker 2
Okay. Now, what Wi-Fi name? Got it. Yes, can you can you tell me what's the Wi-Fi name? DAA. Got it.
21:00
Speaker 1
Solid blue. Now, let me ask you, are we trying to set the main node or are we trying to set the external ones I had? To the other ones. Yeah, uh, huh. Okay. Yeah, uh, huh. Yeah. Okay.
22:00
Speaker 2
Okay. Got it. Okay, one moment here. And the led status of this main node is still solidly correct. Of course, mate. We are setting up your wifi name and password, so that we can connect your child nodes. Yes sir. So, since we cannot access the app, sir, we will access it later on. Do you have any laptop or computer, sir? So that you can access your router settings instead, rather than on the app?
22:00
Speaker 1
Oh, man. Okay. I'm on my laptop. Okay. Well, no, no, no. Yeah. I wow. Okay. I'm on it. Yes.
23:00
Speaker 2
Okay, the AA. All right, is it connected? [silence]
23:00
Speaker 1
uh, what is it? UH column? Okay. Got it. forward slash. Yeah, yeah, I got that. Two. Okay.
24:00
Speaker 2
do you know? so yeah well all right so can we open a browser first? and the browser can we type in HTTP yes harry tango tango peter colon forward slash forward slash colon colon sir it's uh two deaths forward slash myrouter dot local
24:00
Speaker 1
Uh, let me see. Yeah. Your connection is not private. [silence] Let me see. [silence] Safari. You want me to use Chrome? No, this is a Macbook. [silence] Yes. [silence] Uh, why? [silence] I'm not trying to use Chrome. [silence] Okay. [silence] Okay. [silence] Uh, but the thing is, [silence] just I tried using Chrome. [silence] Same thing. [silence] It says, [silence] uh, your connection is not private. [silence] Um, just, it, it just, it's an error. [silence] Okay.
25:00
Speaker 2
Right. Type enter. What can you see on the page? Continue. Can you see there continue? Right. All right, Lori. Just click advanced. Can you see there advance? Are you using a Chrome or a Safari? Yep. Show details? Uh no. Just click show details. And yeah. So can you see there show details sir? All right.
25:00
Speaker 1
[KEEP_UNCERTAIN] safari wants got it okay now I have a QR code download the app so what do you want me to do what is it yeah yeah just just okay I'm waiting okay I'm on the page Safari search Safari, go Safari cache empty Safari history clear okay history less than a minute okay Safari State and privacy Oh latest updates. Okay. Oh okay, download how to run on windows oh okay, okay yes just download, okay gonna download wait, he he he just a hold on okay
26:00
Speaker 2
all right, click that one and then visit this website Yes, you don't need to download. Okay. All right, can you see there um the image of the phone? Or a picture of a phone? Picture of the phone. Click that one please.
26:00
Speaker 1
one minute, one minute. it took me out. access login, how to regain my access. do you want me to click on that? yeah. I clicked on that. let me get the recovery key. yes, yeah, okay, reading.
27:00
Speaker 2
All right, it it asking for router password? All right, kindly input admin all lowercase. Sam, is there an option for you to reset the password? All right, kindly click reset password. Yes, it's on the main note.
27:00
Speaker 1
Okay admin password. I could just create one right? Okay. and just reset right? Okay. Okay. I'm in. Yes.
28:00
Speaker 2
Yes. create that I believe password. Yes. great. you need to create what yes. used. All right. let me see. Are you on the linksys Linksys Smart Wi-Fi page already? okay. So can you maybe scroll down on the bottom part of the screen? click CA or find the CA word. please click on that. So that will take you to the from there.
28:00
Speaker 1
What is it? I'm on a smart white fay page. Yeah. See's prioritize device priority, device, list parents, control Wi-Fi, settings guests, tabsi, links, home networking, networking status. Okay. And a user license agreement. Okay.
29:00
Speaker 2
CA. There is end user license agreement and C-A Charlie Alpha. It's on the bottom. I'm scrolled down so there's a small word at the bottom on the bottom. C-A. Find the C-A. Did you find it? Mm-hmm. Yes, sir. All right. So you're on the page. Go to the wide.
29:00
Speaker 1
WiFi settings okay. Ah, WiFi. Hold on a minute. Hold on a second. Okay, so I could just change that. Got it. Yeah, Okay, WiFi name and change. WiFi password, change to apply. I have No. No.
30:00
Speaker 2
wifi settings gangsteen. yeah. sure, yeah. we change wifi name right? Yeah, sir.
30:00
Speaker 1
my the one I'm changing yeah that is uh I made it to my Wi-Fi password so I would know apply I changed it into no I'm doing it right now okay I said apply your router is applying changes okay one man okay okay one man
31:00
Speaker 2
Did you write the Wi-Fi password? Yes. Okay. All right. Did you click the apply already? Okay. All right. While waiting, sir, kindly grab the other nodes, the child nodes, closer to the main node like about three to six feet away and you will add it to your network. Okay.
31:00
Speaker 1
Do you want me to plug all of them in? Okay, one moment. I got all of them plugged in.
33:00
Speaker 2
Yes. Yes, please. Plug it in closer to the main node, like 3~6 feet away. [silence]
33:00
Speaker 1
Yes. router not found. Got. Got it. Okay. Go back to my old one or. Okay.
34:00
Speaker 2
Alright, let's wait for about two to three minutes until the device is done starting up, and let's wait for what status after. And regarding this one, sir, can you tell me did you change your Wi-Fi name and password already? What can you see on the page? All right, so yes, kindly connect your laptop to the network name you created. Go to the Wi-Fi settings on your laptop. Uh, yes, sir, go find the network name you created.
34:00
Speaker 1
Okay, I did. Okay. is going in and out. Broader now, found. okay, all right. Make me retire. You know what happens? There was uh, the second one I changed the name, um, I misspelled the name. Is that a problem? Yes. No. It asks me once I put the password in.
35:00
Speaker 2
Yes, sir, can tell me. I'm not afraid of that one. As long as you are connected, then you can just change it later on on that page also. On the link to Linksys Smart Wi-Fi page. Uh did you connect your laptop already, sir, to the network you created? When you connect it, is it asking for password? Are you connected?
36:00
Speaker 1
my laptop shows me, i'm connected. OK. I'm back to the Wi-Fi setting page. Can I just, can I just change the name now and apply? let's do that. So I don't get my changes for a minute. just give me one second. it's waiting, it's waiting.
37:00
Speaker 2
Done now? All right, kindly refresh that page. All right, so, ah, yes, you can do that one. How about on the 5 gigahertz? Would you change that one?
37:00
Speaker 1
Thank you for your patience. Now I'm on the page where I changed the name I applied. It's just, waiting. And it just
38:00
Speaker 2
And always, sir, thank you so much also for your cooperation. [silence] All right. So you [are] going to click Apply and apply changes.
38:00
Speaker 1
Yeah, let me refresh the page. I was just frozen. I didn't know this was this complicated. I'm a I'm back to that five digit recovery key. Oh, this is a joke.
39:00
Speaker 2
Only by changing the Wi-Fi name and password vector is complicated won't
39:00
Speaker 1
I think I'm connected to this node. That's why it's so slow. I did and it just froze. It's not going anywhere. Okay, reset admin password. I know, I know. Yeah, yeah. That's what I'm...
40:00
Speaker 2
All right, so did you input their cover tea again? Yeah, you need to create the new admin password again. But you can just use the old one.
40:00
Speaker 1
I'm at Wi-Fi settings. I see my name. What's next, apply? Yeah, it shows me what I changed. Yes. Apply?
41:00
Speaker 2
Right. So Did you change your Wi-Fi name already and the password? Yes, please.
41:00
Speaker 1
Press applied, nothing's happening, man. Okay. My main note, it's solid blue and a second note is a solid red and the other two are blinking red. Okay.
42:00
Speaker 2
All right. We will get back to that one later answer. Can you go back to the nodes here? Can you tell me what are the light status? Blinking red, all right. All right, so for the blinking red child nodes here, we need to hard reset it. Can you kind of press and hold the reset button until the light
42:00
Speaker 1
[silence] You said release it when I see the blue? [silence] Got it. [silence] [silence]
43:00
Speaker 2
yes.
43:00
Speaker 1
Okay. I did. now it's blinking blue. Okay. [silence]
44:00
Speaker 2
All right, let's wait for about two to three minutes here until it's done starting up, and the light status should change to solid purple or solid pink. All right, and once it's solid pink, then we will add it late after.
44:00
Speaker 1
Okay, now it's Pink. Yes. Yes.
45:00
Speaker 2
Alright so now it's all I think both of them are solve think and the other one so three of them are so the bank
45:00
Speaker 1
Yes. Well, the the the the two are pink. The other one is solid blue. I think that's connected already. Yeah. It's a blinking white.
46:00
Speaker 2
All right, thank you so much for the confirmation, sir. So, okay. So kind. Yes. All right. So since it's all done and the others are all it. So yes, kindly press the reset button on the main node, sir, the one that is connected to your modem. Press the reset button five times again like press for five times. Not too fast and not too slow. All right, and what's the light status? How about the child nodes? Are they blinking now?
46:00
Speaker 1
Yeah, it's blinking now. Now it's solid blue, my main node. The other one is blinking pink. Now it's blinking red. One is blinking pink. Okay. And... Yeah.
47:00
Speaker 2
Mm-hmm . All right. So, let's wait here for all right. So, yeah, let's wait for about three to six minutes. It means that they are now communicating to the main node and let's wait about three to six minutes until the light change to solid blue. and all those are easy to okay, but put this phone on hold for about three to five minutes. I just need to pull up some research here, for that be okay. alright, thank you so much. Just stay on the line. I'll be right back.
47:00
Speaker 1
that locked him in I'm lucky though being unlucky in Yeah, they all yeah they all solid blue. Got it. Thank you so much for your help. Yeah. I I don't I don't need to Yeah. Yeah, I'm good to go. It's all solid. Okay. Thank you. All right, bye.
51:00
Speaker 2
Hello, sir. Yes. Yes, thank you so much for patiently waiting on the line and thank you so much for this information. All right, so they are all solid blue. It means they're all now connected to the network and you may relocate this trial holder to the area you want to relocate it. Mhm. And if you want to change your Wi-Fi name and password, you can simply just access the Linksys Smart Wi-Fi page, the one that we accessed earlier. Mm-hmm. If you want to change the Wi-Fi name and password. And if not, then you're good to go. I see. All right, thank you so much also, sir, and have a good one. Bye for now.
52:00