Speaker 2
Welcome to Lynxus support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.lynxus.com. Please have your device serial number ready. For assistance, press 1 now. For out of warranty products, paid support may be available, depending on... Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available, depending on the issue. If you call, this my name Mr. Gerald Budholm... Buzzhell, yo - HHELLO. you have internet connection. Right now, P W is a serial number in the model number of your linksys router.
00:00
Speaker 1
I've got four different units, all the MX 4200. First name is Eric. Last name Clausson, C-L-A-W-S-O-N.
02:00
Speaker 2
all right, what's your first name and last name so i can create a record for you? and what is your email? [silence]
02:00
Speaker 1
E S C L A W at actually I think with you guys E S C L A W S O N at gmail.com. Correct. Well, if I ever, um,
03:00
Speaker 2
[silence] [silence] [silence] [silence] [silence] [silence] [silence] then I read it back here. So that's E-S-C-L-L-A-W-S-O one at gmail.com, right? [silence] Who is your internet provider?
03:00
Speaker 1
Looks like I've got AX4200 that's in the boxes. Yep. Sorry, one more time. Oh, it's, um, I've taken two of them offline temporarily, so the main node is online and it's blue.
04:00
Speaker 2
You got MX, 4,000 I mean for MX, 4,000. And you got four, right? What's the light of the the nodes? What's the light of the notes, the main node? What about the extensting nodes? [silence]
04:00
Speaker 1
[KEEP_UNCERTAIN] um, the one that's powered up right now is also blue and I can put the other two back online. I've been trying to rebuild it from the primary node. Different devices are unable to connect at different times. It's very slow. And even within the Linksys app.
05:00
Speaker 2
So like every hour or every 24 hours? OK.
05:00
Speaker 1
we've got 30 something devices connected and I'll go in there and try and rename one of the devices and that'll just spin uh, I won't let me save it. seems to just get locked up. said 1515. that's fine. that's fine.
06:00
Speaker 2
Okay got it. Hmm so I just got the result the serial number that you provided. Based on the serial number, it's showing that your MX4200 uh it's out of warranty and for out of warranty devices we charge 15$ to assist. Are you okay with that? It's nonrefundable. 15 yeah. It's gonna last an hour. That's fine. Okay. No let me
06:00
Speaker 1
I don't know if the other ones are in warranty or not because I've got two different sets of them.
07:00
Speaker 2
Okay, I got my tools ready here, and by the way, I forgot to mention, I'm going to need to ask for your card details, then with the last four card information, so I'm going to pause the record. All right, got my tools ready here, and by the way, I forgot to mention, I'm going to need to ask for your card details and with the last four card information.
07:00
Speaker 1
That's fine. Yes. 417-90308, 3330, 4813. May 2030, eight six four. [silence]
08:00
Speaker 2
and I am doing it now. All right. Guardian slash pass. And name on the card, is that your name? What is the card number? [silence] What is the expiration date? [silence] What is the security code? [silence] Okay. ...charging you between dollars for them, and I also gonna resume the recording. Okay, do you have a computer that we can use?
08:00
Speaker 1
I do. It's um, uh the Wi-Fi. It's not hard wired. It's not. [silence] It's Mac. [silence] That's our router, yeah.
10:00
Speaker 2
Is that a Windows 11? Oh, right. Oh. uh, uh, let's go to open Safari browser. I'm going to I'm going to give you an IP address. Tap these number into the web address bar. You ready? Okay. So that's 192.168.1.1. Enter.
10:00
Speaker 1
Okay. I'm getting a warning. Why am I getting a warning? I'm trying to. Okay. Okay. Yes. So, it's asking me to log in. It's asking me to log in with my router password. is the one that I set up, or is that the one printed on the bottom of it? [silence] admin is lowercase, you say?
11:00
Speaker 2
By default, the password is admin, the word admin. A-D-M-I-N. But if you change that, then use the password you created. [silence] Yes, all lowercase. Yes.
12:00
Speaker 1
well it's not letting me do that it's not letting me use the password that I use within the app to access it so let me just try it one more time I may have mistyped something so yes I think I got it actually I was forgetting what was and wasn't capitalized nope it took me back to the same place I'll do reset password okay I need to restart okay I'll do reset password okay restarting
13:00
Speaker 2
All right, let's reset the password. This option reset password, it will... out sure. Reset password.
13:00
Speaker 1
Recovery key? Good thing I took a picture of that earlier, so I have that. Okay.
14:00
Speaker 2
Its recovery key, I think, is at the bottom of the main unit. There's five numbers that says recovery key.
14:00
Speaker 1
That worked. Connected. Yup. Clicked on that. What was the CA for, I'm curious? The CA that I clicked on, what was that for?
15:00
Speaker 2
Okay. What is the network status? Pretty good. Scroll down all the way to the bar bottom. At the bottom lower right corner of the screen, you'll see a letter C A. Really small, but you can find it there. C A. After that, yes, and then go to the left hand side and the router settings, there's Wi-Fi settings option. Click that. Is there always a question? Oh, it just adds more features.
15:00
Speaker 1
Okay. So I clicked on the Wi-Fi settings and that window popped up. Yes. Yes, yes. The first five gigahertz. Okay. Done. That's correct. Yeah. okay, and leave the two point four auto as well? You want to continue? Yes. Your router is app and changing. So if I'm trying to rename the devices through the app, I should be able to do that through this link as well. okay, that worked. That applied. I hit apply and it it updated it. So now I'm back at the, um, screen for the Wi-Fi settings. okay.
16:00
Speaker 2
Correct. Yes. It's applied, you said? Okay click the OK button and then let's go to connectivity under router settings though.
17:00
Speaker 1
Those nodes are up to date. So that's good. 1 0.13.216903 It looks like it's the MX 4,000 series for all four models. All four series. All four. Correct. It looks like they're set to automatically update.
18:00
Speaker 2
Give me the firmware number. There's a word details beside it, there's a drop down arrow, click that and tell me the number. All right, checking. and all the same firmware right? all right, good, going all right, check, corner. all right, good, okay turn on the two trial nodes.
18:00
Speaker 1
So all four of the notes are on this point. Yep. Um, to do the speed test or what do you want me to do? Test the connection.
19:00
Speaker 2
And we're going to see if they're going to turn solid blue. Maybe red. [silence] But, hold it, you say the old nose solid blue now? [silence] [silence] Oh, okay. Can you now test the connection? Because I think it's just a channel issue. [silence] Yeah, you can do speed test. [silence] [silence]
19:00
Speaker 1
So, is it my phone or on the computer? Does that matter the router internet speed test, or the device's internet? Okay, so when I did the router internet speed check through the app, it crashed and said, try running it again. But I'll try the device's internet. Uh, does it matter with cloud fair or fast.com? Or
20:00
Speaker 2
connected to the internet. Do you wanna try that again or? I mean you can try. Oh, okay. Sure. dofast.com
20:00
Speaker 1
Says 290 it doesn't give me up and down, it just gives me one speed on fast.com. So I can do the cloud fair and that might give me a different.
21:00
Speaker 2
Is that for up and down? 290 Mbps up and down?
21:00
Speaker 1
This is on my phone that I'm testing. This is 140 download, 143 upload. so not very good for some reason. 1.2. iPhone.
22:00
Speaker 2
What is your subscription speed? And what phone is that? [silence]
22:00
Speaker 1
14 or whatever it is. When I ran the speed check for the router and the internet, it it was giving me 940 megabits per second. Is there a way to run the speed check on the glass? [silence] Is there a way to run the speed check through the laptop connection? Wi-Fi. [silence] I'm trying to load the site for speedtest.net. [silence]
23:00
Speaker 2
nine, uh, what was that? Through Wi-Fi or cable? There is. Yeah. This is, just do the same. Go to fast.com or speedtest.net.
23:00
Speaker 1
Taking a little while to load. [silence] So on the laptop, the download came back at 620. and I upload is at 420. [silence] There is one, I just uh it's a it's an older IMAX um so it's inherently slow. Um and it may not be copied.
24:00
Speaker 2
Okay, that's good. Is that for both up and down? Okay, good. So, I guess you're getting the right speed in through Wi-Fi. Do you have a computer that can be hardware directly to the router so we can test if you're getting the 1.2 GDP?
25:00
Speaker 1
Yes. And my phone now has dropped connectivity to the Wi-Fi for reasons that are unclear. And I don't know if this is my network or not, but when I look at the Wi-Fi networks available on my phone, one of them is the volop setup 6a0-sds. Is that it? Maybe the Wi-Fi is our last name.
26:00
Speaker 2
All right. But we can try. I mean, if that's okay. [silence] That could be one of your node that's not set up. Or it could be... Wait, do you have a name for your Wi-Fi? And what... what's the name of the Wi-Fi?
26:00
Speaker 1
yeah. so, just looking at my, looking at my phone, I mean, our home network is blinking on and off and the setup is blinking on and off as far as being available networks. All of the nodes are the, the blue color. Yep. My phone is unable to connect.
27:00
Speaker 1
connected to Wi-Fi, even regardless of what node I stand next to. And the blob setup 6A-0-SDS shows up as an available network right now. The all four of the nodes are blue and solid and the last three letters are SDF. Um, I have to wait for it to reappear because it disappeared again. The net network showed up peer-to-peer actually during the day today as well.
28:00
Speaker 2
What's the last three digits again? Download setup.
28:00
Speaker 1
So it's, no it's Flop setup 6A0 dash SCS and at the beginning there's an underscore. That's in my Wi-Fi list. Yep, that's on my iPhone Wi-Fi list. It has my networks and then other networks. The motor that we have is Nokia it it.
29:00
Speaker 2
hmm and your phone is not staying connected to the Wi-Fi I'm sorry okay how is that on the app right or on the in the in your Wi-Fi list like when you go to Wi-Fi your modem is a plain modem correct or a gateway modem and a router can you give me the model number
29:00
Speaker 1
Is X-5 dash 0-1-0-X-Q. And my phone is just going berserk right now with our networks, just bouncing available, not, it's not, it's just, I don't know what it's doing. Uh, no. the motor Yeah, the motor is just a, um, is bringing in the fiber optic cable. And then, um, it's outputting it. [silence]
30:00
Speaker 2
I mean, but you're not getting Wi-Fi from that modem, correct? only only e e- I'm sorry.
30:00
Speaker 1
um into the um Linux node yeah that's fine yep I mean I've started the whole thing over multiple times today so okay
31:00
Speaker 2
Okay. [silence] [silence] I guess we can try to reset and reconfigure your nodes. [silence] [silence] What that is, [silence] [silence] is that we'll have to, I mean, [silence] [silence] [silence] we'll have to scratch, I mean, [silence] [silence] start from scratch. [silence] Okay? [silence] [silence] [silence] [silence] Let's start over here.
31:00
Speaker 1
Doesn't matter. Which one, or? Yeah, so it came in two sets of two. Um, so do we want it to be from the same set or from the other set? Or does it not matter because it's the same model? Okay. Yeah, I'll just flip the tooth. Okay.
32:00
Speaker 2
I'll get the same model number, but if they're the same model number, it doesn't matter. If they say model number, it doesn't matter. But connected but new main node, same as the old main node is connected to the current main note is connected to the modem or to or to okay.
32:00
Speaker 2
Okay. Can you give me the serial number of the new main node? Okay. All right, thank you. Sorry, you're breaking out. What did you say? Yeah, that's an extender note. Yes.
33:00
Speaker 1
punches. in the lights. blinking red at the moment. huh. it just change to like blue, without me touching it. at the red, reto, redo, James, red, red, red, red, red, red, red, red, red, red, red, red, red, red, red, red, red, red,
35:00
Speaker 2
but make sure that the new main not it is the one connected to the internet source or to the Nokia modem. What is the light of the new main notes? alright reset that and press and hold the reset button of that hold it down for 20 seconds until light goes off then you can let go. then we back to red solid red.
35:00
Speaker 1
OK, it's blinking blue at the moment. Still blinking blue ub went to purple. Uh they're not three to five feet at the moment.
36:00
Speaker 2
what's the light now per well okay good it's ready to set up uh where are the extender nodes are they nearby the main node three to five feet they must be plugin three to five feet how can you move them so we can add them at the same time then we'll configure the settings
37:00
Speaker 1
Yes, I need to move their power cords, but just unplug the internet cables. Can you take this to the... near the womanist fair. I'm going to try to Uh uh. Speaking. Being. Uh. Uh. Good. Hmm. Yeah this last one, two of them are. [silence]
38:00
Speaker 2
uh huh uh uh all right i'd yeah all right did they plug in now or hmm
39:00
Speaker 1
Um, last one is a bit more difficult to get. go grab one. Come one. Here, wait me one second.
40:00
Speaker 2
okay, what's the light of the no's, now?
44:00
Speaker 1
Got it okay got the domain okay well way camping. Got it clicking I'm other three notes either picking that. Consider transcribing left audio as the pronunciation and grammar used in the original audio may not be standard.
45:00
Speaker 2
Alright. We'll start with the main node. We're going to add the child node later. Um, press and release the reset button of the main node five times. Not too fast, not too slow. That should be one second gap between presses, like this. Press release, press release, like this. Okay. If there is internet connection, expected light should be solid blue. It's going to take five minutes, three to five minutes. Okay. [silence]
45:00
Speaker 1
uh just alone right push the one all them for 20 seconds or ah, James. I'm going to push and hold the reset button. Make sure everyone takes you make that main node looks like it's going back to blue.
46:00
Speaker 2
You can reset the, the extender nodes now. Yeah, 20 seconds each. Okay, that's a good sign.
46:00
Speaker 1
And two of the child nodes are blinking blue. One of them is solid blue, should we hold the reset button longer on that one or? Child mode is solid blue. up just went to red. okay the other two are solid purple now. okay It's blinking dark blue at the moment.
47:00
Speaker 2
i do the reset on that now good do 30 seconds thank you.
48:00
Speaker 1
I'm waiting for this last one to get to solid purple. Okay. So we've got three purple and then the main one is solid blue. On the main one. We can
49:00
Speaker 2
All right. We're waiting for that to boot up. Do the pod process again on the reset button of the parent node, so that we can add the child node. Those solid purple child nodes. Oh, we can do that too. All right. Do it again. The pod press reset button. The main node, yeah.
49:00
Speaker 1
Okay, so back to the light, light, white or light, purple, purple flink, flink link. Now it's back to solid blue. It's back to solid blue. Uh, one of them started blinking blue. red. One of them is blinking purple. Now it's blinking red too. Okay, they're all blinking red now. [silence]
50:00
Speaker 2
All right. One of the OK. Right. Now check the light of the child nodes. One of them should start blinking. It's blinking white. Oh, purple. All right. Yeah, that's fine. So it's going to take five minutes. Three to five minutes for them to be... connected to the main node. It's trying to... That's even better.
50:00
Speaker 1
wait. No. See. Wait. Sold five different block setup networks available. Four unique ones, and the fifth one is one of the four with uh dash SCS at the end of it. Uh. So the SC one just disappeared. But two of the ones that were blinking are now, well, one of them went to, one went back to red, one of them's blue. So we've got, oh, we've got two solid blue and one blinking red for the child nodes.
51:00
Speaker 2
Is that the permanent parent node? it's probably not part of your network. Maybe your neighbor's Wi-Fi? Not too sure. All right. Let's give it one more minute.
52:00
Speaker 1
The the SCS one showed up again. last one just went to blue there's the last one to change to blue is still giving its own setup option out but it's the other two disappeared so I'm guessing that one will disappear in a minute too [silence]
53:00
Speaker 2
All right. Let's go to your LynxSis app. Oh, first, connect to your Wi-Fi. The new Wi-Fi is it's the underline. Valop set up. There should be only one valop set up in your network place. And that's the main network. Ah, okay.
54:00
Speaker 1
And the password for that is what's written on the bottom of the node. This is an eye sight test too. So these characters are small. Okay, so the child node Wi-Fi network disappeared. I logged into the setup on the parent node. [silence]
55:00
Speaker 2
that is correct yes. all right i'll open the lynxis app [silence]
55:00
Speaker 1
okay terms and conditions I agree connect the router to your modem or source of internet plug in the additional nodes into power near the router now make sure everything is finished starting up we've got solid blue lights and everything those lights are solid it is checking checking for internet this could take up to a minute so it's going through that connect to your new lynxers router's wi-fi lynxers cloud is temporarily unavailable you'll need to connect to your new I'll skip this question. Please wait.Use the same Wi-Fi settings as these.
56:00
Speaker 2
Oh no. Don't do that. But you manually [silence] [laughter]
57:00
Speaker 1
Okay, so I'll say, no, create new Wi-Fi settings. And I can use the same name and password, okay. Log in.
58:00
Speaker 2
you but manually type in the previous username and password if you want to. yes and then create your Wi-Fi. same same name same password you can. [silence]
58:00
Speaker 1
Linking is to your accounts. This could take up to a minute. So I assume I'm going to end up renaming each of the nodes as well. At some point. Okay. Says reset your node. Press and hold the reset button for 10 seconds. This will erase all settings permanently. Or I can just say I've done this. Okay. Okay. I've done this. So I click on the word or the box.
59:00
Speaker 2
yes alright no just click agenda or this [silence]
59:00
Speaker 1
that says, I've done this, but, oh, there it goes. Something popped up on the screen and on the thing, I'm not sure what it said, but now it says, configuring your Wi-Fi network, so I don't know what that step in between was. 'Cause when I clicked I've done this, nothing happened. And then it finally went through, but I may have clicked to the next step as well at the same time without me ever seeing it. And that bar is about two-thirds of the way across for configuring your Wi-Fi network. [silence] What state are you in?
60:00
Speaker 2
Alright. It's creating your one. Okay.
60:00
Speaker 1
Oh wow. You don't sound Filipino at all. Not that that's a good or bad thing. I don't mean to I'm just often when I talk to people in the Philippines, I can recognize um that I'm talking to someone from over there, but I had no idea. Yeah, take it it wasn't intended in any other way, so that's good. it still says configuring your Wi-Fi network, so it's about 90% of the way across. Yeah, I used to work for Hershey Chocolate.
61:00
Speaker 2
no I'm not from the US I'm from the Philippines it I guess I take that as a compliment okay what's the app doing now okay [silence]
61:00
Speaker 2
Oh, well, that's cool. But um, what do you say the chocolate name was? Hershey? hershey? let me look it up. ah, okay. [silence] boom, bang.
62:00
Speaker 1
Seems to have stalled. [silence] Um. This is not finished for this[silence]
63:00
Speaker 2
Не поняла, что случилось?
63:00
Speaker 1
It's also not moving anymore. It's just it's sitting. It's about 90% done. So the app is still running. Well, the picture at the top, the symbol at the top shows that I'm still connected but um should I go into my settings to see if I'm still connected or? Yup, it's under Valop setup 76B. I'm connected. It's all the nodes are solid blue and the modem has its two green lights and one blinking green light. Everything looks to be good from the outside from what I can see. [silence]
64:00
Speaker 2
Well probably you got disconnected from the Wi-Fi. yeah how about we double check yeah go to wi-fi settings and check if you're connected to the Wi-Fi you created. all right but still configuring that's that's weird [silence]
64:00
Speaker 1
And now the graphics on the middle of the screen when I left that window, went to check my Wi-Fi settings and came back. The graphics on the middle of the screen have frozen with the people on the couch in front of a TV screen and all that. So, something's gotten stuck. and then it says and it has a box at the bottom saying complete setup or I don't want to complete setup. So I assume I'll do complete setup. Okay, sorry. I clicked the other one, but let me go back out and do [silence]
65:00
Speaker 2
It should be finished by now. Okay. Right. Um, how about just close the app. First, close the app and then reopen it. Click. No, uh, I don't want to continue set up. Click that. We'll do it manually.
65:00
Speaker 1
That? I'll restart it. Although this is pushing across the screen, I'm already halfway across the screen. Let me just see if this stops at the same spot. And then if it does, I'll close it and do the other option. I'm probably 80% right now. Go back to the spot where it stalled.
66:00
Speaker 2
Okay. Oh, sure. All right, let's wait. [silence]
66:00
Speaker 1
seems like it may have stalled again. You want me to close this and do the other option or? Okay. I don't want to continue setup. Quit setup. Complete setup or quit setup? Quit setup. Okay. Uh, configuring your network, please wait. A little thing is spinning around. Um, it's a different screen. This one doesn't have the graphics. I hit quit setup and this is what came up next.
67:00
Speaker 2
Yeah, let's do the other option. It's that. I mean, yeah. Great. set up. Wait, you still configuring?
67:00
Speaker 1
It's configuring your network, please wait, with the thing spinning around in the middle of the screen. Oh, that I took, okay, so that just stopped. Now I'm back at a Linsys login screen to manage your Wi-Fi or set up a new Wi-Fi network. Okay. Access lock. Too many failed attempts to log in. How to regain access? Reset password. Okay. Okay, it asked me for the recovery key first.
68:00
Speaker 2
manage Wi-Fi. Then, choose the router login or router password. Click reset. And then just reset the password, the router password. Okay.
68:00
Speaker 1
it says getting router settings okay wall op set up 76 for nodes then back into the app itself where I can see three devices four nodes and so forth [silence] this is getting router settings okay wall op setup 76 for nodes then back into the app itself where I can see three devices four nodes and so forth [silence]
69:00
Speaker 2
Okay. Alright.
69:00
Speaker 1
Okay. Okay. Okay. It says restarting.
70:00
Speaker 2
okay press bar click that and then look for option settings click that and then name the Wi-Fi and create the password the Wi-Fi password hit save once you're done any questions [silence] ok yikes is it loading? oh okay go to your Wi-Fi settings and find the Wi-Fi name you created connect to that
70:00
Speaker 1
Okay. Um, three of them are solid blue, one of them is solid red, but I am, but the app says that the Wi-Fi has no internet connection. Um, and I can troubleshoot and replace linksys router nodes, continue without internet, or log out.
74:00
Speaker 2
All right, what's status now? Hmm? What's the light? Okay. Are you connected to your Wi-Fi, right? And just close it.
74:00
Speaker 1
Okay. Okay, so I'm back in there. And all the nodes are solid blue again. No, it says internet online now. it went back to blue. Okay. It doesn't really matter which one goes where.
75:00
Speaker 2
close the app and reopen it. The app still saying no internet? Good. and the red now still solid red or it's back blue. Perfect. All right, uh, we can move the the child node down to where you want them to be or where they were before.
75:00
Speaker 1
Okay. And should I rewire their internet cables and everything? Um, so, the way that these were set up previously, I had a cable running from the parent node to each one of the different child nodes. I plugged that into the internet port in the child mode. Cause each one of these nodes has four ports and
76:00
Speaker 2
[silence] get a plug that's in. I mean, this the Ethernet port, not the internet. Thank you. Oh, maybe that was the recent that you show envelope set up. I was thinking that oh, I see. Forgot to check on that. [silence] you have two networks.
76:00
Speaker 1
[silence] One is the internet port and then three are ethernet ports. Okay, so the only node - the only node that should have anything plugged into the internet port is the main node. And then if I'm hard wiring the other nodes into that, they still go into an ethernet port, not the internet port. So that's going to mean for one of the nodes where I was trying to connect three different ones.
77:00
Speaker 2
Right. So connecting a child node to the main node or the internet source of the main node should always be connected to the internet, unless you're making that node as an individual network, like it will have its own name and Wi-Fi password. That probably main no. Yes. Ethernet port, correct?
77:00
Speaker 1
So I used to be able to connect. but one. I able to connect to two devices two to that device now. Yeah, two to that node. [silence]
78:00
Speaker 2
unfortunately that is the case yes but you can you can buy a switch hub though have more ports it it's optional it's up to you
78:00
Speaker 1
[silence] and James, [silence] did the link come back on. one of them I need to go double check. The power didn't seem to come on. so I plugged it back in. and [silence]
82:00
Speaker 2
all right then now back solid blue or blinking blue still all Sorry, did you ask me a question? Oh, I see. Okay. But what about the other two child notes? Is it solid blue or blinking?
82:00
Speaker 1
Wait, this one is, that just went to red. Okay, so the secondary node went to red, or that's the one that feeds the third port holes. This one is blinking blue. So the secondary node is red now for some reason. Mm-hmm. Yes, the other two are blinking blue. So the third and the fourth are blinking blue and the second node is solid green. [silence] All of them are hardwired to, oh, this has changed, okay. So the second one I saw blinking blue. There's no switches so the main node goes to the second node, the second node to the third and fourth nodes. The main node is solid blue.
85:00
Speaker 2
Okay. Is that the one that's hardwired? Oh, so the, all right, are they connected to the main node or there's a switch in between?
86:00
Speaker 1
Second node is blinking blue. Just want to. No, now it's back to red. It can't decide what it wants to be. Sorry, right now I'm at one of the last nodes which is red. So the first child node, which is connected directly to the main node, is blinking blue at this moment. [silence]
87:00
Speaker 2
just for confirmation, the first child node that's connected hard wire to the main node that's solid blue, right? Or still blinking blue? Okay.
87:00
Speaker 1
So one of the last child nodes, the third or the fourth one. is solid blue now. [silence] The other one that's in a similar situation is solid red. That's it.
88:00
Speaker 2
That's that. Is that the one I made? Is it the first th node? okey. so I, uh huh. yes but it should be, go ahead.
88:00
Speaker 1
Well, he's, they're going through his own process? I don't know what they're doing. Okay. The main node is solid blue, and we'll walk down the line. The second, the first child node is solid blue. Then we've got two more which I'll call grandchild. 'Cause they're connected to the child. This one is blinking red. And...
90:00
Speaker 2
right. But the first child node, if that's solid blue, and the second child node is connected to the first child node, then the second child node should be solid blue by now. Is it, is that still blinking? [silence]
90:00
Speaker 1
this other grandchild is solid, blue now. I'm gonna go back to that. Looks, looks like every time I go to the, know, it's a different color. So. I don't know if it's still just working its way through the process. Cuz, Ah, it's blue now. Look at that. I think we've got four blue nodes. Um, so I. So, I should go back into the router passwords, logging to the app and see everything.
91:00
Speaker 2
All right. And the last one is red or blue. All right, okay. Right. That's good to hear. Okay, I guess we're done here. Do you need anything else? Do you want to double check the no-loads first?
91:00
Speaker 1
Do you want? I got my password. Four notes. It shows wounded is connected by Wi-Fi instead of hardwire.
92:00
Speaker 2
You wanna check the app? Open the app. Uh, right. It's good to hear. Okay. Um, uh. That's fine. It must have been the, the last one.
92:00
Speaker 1
Okay. As long as I'm using the right cables. Okay. Well, I appreciate it. Thank you for your help. Thanks. Have a good day. Bye.
93:00
Speaker 2
It takes time to update on the app, but it's for your hardware. All correct. Very much welcome. Appreciate your patience and cooperation with this one. I hope you all good night. You take care. Thank you. Bye.
93:00