V2 Rubric Detail — 3734e2b4-69a5-11f1-b…

Welcome to Lynksis support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.Links.com., please have your device serial number ready. For assistance, press one now. For out of warranty product, please have your devices serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available, depending on the issue. Thank you for calling, Lynksis. This is Ice. How can I help you?

Okay. Can you provide me a serial number, sir.

if you have if you already have uh a Linksys app then you can uh check on your Linksys app uh click on the nodes now on your Link

Uh the serial number yes right um so this links this uh serial number corresponds to links router model MX5300. [silence]

and you have one MX5300 or are there are there other other MX5300 models you have uh [silence] how many nodes do you have sir uh [silence] how many nodes on your links are it should show you how many nodes you have uh [silence] so you have four nodes so one of the nodes is MX5300 one is WH whereas [silence]

W03 And the other two So the other two nodes are W03 So, um You first, sir. You're wondering.

No, it's fine. So the main router or the parent node, you have four nodes, a total of four links this product. One is the parent node, the one that's connected to your, your internet provider modem, and three are the child nodes, correct? So you have four child nodes. So these four child nodes, are they all whW03 or are they?

which means to say you have four child nodes and the the fifth child node you have is the parent node, which is model MX 5300. All right. Let me just confirm first, sir, your name is Gary Gordon. All right. Gary Garden. I, it shows here that your main or router or parent node is MX 5300. And your router is working fine. Your parent node is working fine. And your concern is about uh the inert internet connection, right? Okay. now, um you mentioned that there are some of your products that are still in warranty, but it shows here that your MX 5300

It is already out of warranty, because previously, yeah, previously when you called, it was last year, and now your Linksys wowder is, has reached its, uh, warranty status expiration, so it's already out of warranty. Now, if you want me to, uh, help you, uh, troubleshoot the issue with your, your internet connection inconsistency, uh, you will have to apply for a paid connect service, because your product is already out of warranty, I cannot provide you free, uh, technical assistance.

Um, we have an email support, which is free. I can just send you the guidelines on how to troubleshoot the issue with your internet inconsistency. the, uh, The charge for the page connect is US$15.00. But I have to set an expectation that it's a one-time, non-refundable technical support, which will only last for this call session, ureth a maximum of 60 minutes. And there is no guarantee that we'll be able to resolve the issue you have because, as you've mentioned, it is with regard to your internet connection inconsistency. And with that, we really have no control with your internet connection because it could be

related to the stability of your internet connection provided by your internet service provider. So, it's not guaranteed that we'll be able to resolve the issue of your internet connection. [silence] inconsistency. It is one five. alright. I'll first pull up the tools for the payment in action. [silence]

Gary the first name on the card is Gary all right. and the last name all right garden. and the card number all right uh it's [REDACTED_PAYMENT_DIGITS]

[REDACTED_PAYMENT_DIGITS]([REDACTED_PAYMENT_DIGITS]) [REDACTED_PAYMENT_DIGITS] And the expiration, the month and year of the card. The security code. Your billing zip code [REDACTED_PAYMENT_DIGITS]

the email that I'm going to put here is your email address staricarden@hotmail.com. is that correct. um, what's uh these cards you are using? is it Amex, Mustard, card, Visa. [silence]

By the way, Gary, so, um, you called previously and it's the same, uh, issue you have, the dropping of, uh, internet connection. [silence] So, the issue still versus, uh, uh, uh,

Mm-hmm. So you didn't know if your nodes are lazily link?

Well, you, you've already mentioned a while ago that one of your child node is connected to another child node, right? I see. We are right. Do you? . Mm-hm. I see.

[KEEP_UNCERTAIN] all right. That's fine, sir. Uh, we're all not tech savvy, but don't worry. Uh, I'll walk you to the steps once we're done. Uh, You Do you have a Lycus app on your phone, Gary? All right. Uh, I've now processed the payment and thankfully. Oh, Hold on. I'm going to send you a receipt or invoice, stimulate ever a copy.

now let's uh all right, uh, Gary. I've sent to you a receipt for invoice of the payment transaction. Now, let's proceed with your issue about a drop of your internet connection. Hello? Okay. Mhm. So, I wanna know.

all right. so on your linksys app if you open your linksys app you will see your nodes there. when you click on the nodes you will see the information on each nodes. the signal strength and where it's connected. now, when uh it says that one of the node is connected to another node and one of the node is connected to another node, uh that means that uh your mesh system was set up in a Daisy chain. unless your nodes are connected.

all to your parent node so they all directly connect to your parent node then that is not a daisy link chain set up. [silence] So you will know by just clicking on the nodes because when you click on a node it will show you the information the signal strength of the nodes and where it's connected. So if it says that it's connected to another node and the that node is also connected to another node then it is your mesh system is set up in a daisy chain link. So uh can you confirm that your mesh is set up?

a cloud account, uh, as the cloud services were removed from Nics US app, uh, it's no longer supported. So we could not, no longer remotely access, uh, anything, which would, uh, oh, nodes or, uh, my system. Mm. Yeah. All right. Yeah. Okay. So two, why I want to confirm that connection is because if there are two of your nodes uh, connecting to your parent node directly, uh, that could be one of the reasons why you're getting, uh, an inconsistent, uh, internet connection, because two of your nodes are, uh, trying to, uh, connect to your parent node.

Nodes vying for the Internet connection. So that could affect uh uh the Internet connection you have. Uh so that's why it's best to daisy link uh All right. So that's one of the troubleshooting steps we have. Another thing that we'll do is to update your firmware. You have to check on each node if the firmware version are up to date. Okay, that's good. Um So Since it's not the former version, uhm we'll have to uh check on your network layout if if the placement of your mesh nodes are uh strategically uh located uh to

ensure you have uh optimal coverage so you won't have a drop of internet connection. You have to make sure that your nodes are placed in an open area without any concrete walls hindering it for the transmission of data from your parent node to a certain node and or and undo child node to a certain node. You have to avoid also placing these nodes near to other devices. [silence]

Yes uh um, apologies uh Gary because it's the proper protocol procedures that we have to follow when we do the troubleshooting steps. But since you're already done that, then let's go to power cycling your nodes. Since you're still experiencing a drop of uh internet connection then what we can do is to power cycle your nodes. Turn off all your nodes and plug them from a power outlet uh or source. [silence]

Wait for about 10 to 15 seconds - or it could be 30 seconds. And then plug them back in, reconnect them to a power source. And make sure to start first with your parents node. After your parents node, then your next child node. Um, try to make an interval when you reconnect them back to a power source so that it will also create a daisy chain chain to your nodes. It will create, because once you, uh, unplug all the power sources and you just turn on first your parents node, the first child node that you turn on, it will connect. directly to your parent node because that's the only source it could connect to. And then once you turn on another child node it will connect to that child node depending on its location. If it's near the parent node then it will connect to your parent node, but if it's more near to your child node then it will connect to your child node. [silence] So that's why it will also depend on how you place the placement of your nodes. If your parent node is on the far end and then the child node, the first child node you place it next to the parent node, and next to your child node is another child node. But if your parent node is located centrally, then it may, or your mesh nodes may work not in a Daisy chain because all of your child nodes It may try to connect directly to your parent node around your area. So, it really depends on the layout or placement of your nodes. [silence] Now, um, previously with the agent, before you already did uh sequence reboot eboot, so will forego for uh that because you already did that with the previous agent to talk to.

And still, uh, you're experiencing the same issue. So what we can do is to check your, the Wi-Fi channel on your app and select the best channel for your network to connect to. Because it could be one of the causes why you're having a dropout of connection because the channel that your network is connected to is congested. So if you have the linksys up, usually some apps have the channel finder on it.

I'll go to your Wi-Fi settings. Once you're under Wi-Fi settings, there is advanced Wi-Fi settings. And from there, you will see a channel finder. If you can see a channel finder, then it might be all right. So let's the channel finder will select the best channel for your network. That's one of the troubleshooting steps that could improve your internet connection. But of course, you will have to observe it for a day. You also have to make sure Gary that there are no or other electronic devices like Bluetooth or microwave ovens, some cordless phones that can interfere with your Wi-Fi signals. because it could also cause your connection to drop. If you have these devices near your node. So it's better to keep them away. say from your name. You can call me Shehnaz. [silence] So once we select the best uh your channel finder selector best channel for your network to connect to, then you may have to observe it for a day and if the issues still persist, the last resort we could do is to do a reset on all your nodes and reconfigure them again and set it up again.

Now one of the causes also the drop of connection, Garry could also be because of the heavy bandwidth or heavy internet usage you have like when other devices connect to your wi-fi simultaneously or multiple devices connect.

you only have one device that's uh uh uh uh Yes. So there's no. Yes. So I'm just explaining to you that this is a part of the causes that could interfere with your internet connection when other devices connect to your Wi-Fi simultaneously and when you're using heavy bandwidth like downloading games or playing games or streaming. Okay. All right. All right. OK, so once the channel finder is done selecting the best channel for your network to connect to, observe it for a day, and if the issue persists, then the last resort to do is to reset do a factory reset on your node. Reconfigure them again, or better yet, upgrade your Linksys router, or

Nodes to latest Linksys router, because these nodes you have. A speciality W803 is using that's the last, that's one of the resolution if it's still having the same issue. Well, of course, the other is to reset and reconfigure your nodes. But I have to tell you Gary that your Linksys W803 and 01 are an old, uh classic type of router because now [silence]

We have the latest, uh, link devices. And these links that you have, uh, follows the, mm-hmm. Wider. Mm-hmm. Yes. And it could be because, uh, your parent node is MX5300 while your child nodes are all WHW03. And you have to know that your MX5300, uh, Wi-Fi, the built-in Wi-Fi for that, uh, parent node is, uh, Wi-Fi 6, while your WHW03 and the other WHW01, uh, Wi-Fi technology is only up to Wi-Fi 5. So that could be one of the causes that, uh, [silence]

interfere causes perceptional or inconsistency of your internet connection. Okay. And as I mentioned before, Gary, it could also be because of the stability of your internet connection from your internet service provider. so you did, uh, you run a speed test? you run a speed test, uh, connecting your device directly to your

ISP Modem. Okay. Okay, right. Now, uh, since, uh, you have done, uh, just that.

Well, that's up to you if you want to see, but since it's already selected, [silence] [silence] oh, there's no need But there's no need to check on the technical details because we only need to select the best channel for your network to connect to. And since it's already done, then uh try to Uh turn off your nodes turn them back on so that it will have a refresh or restart and then

No, you can just turn off the main node, the parent node. Yeah, the power switch, just turn it off. And turn it back on so that it will refresh its settings. We just need to now have the channels. All right. And on your devices, you also try to turn off your Wi Fi and turn it back on. And connect to your Wi Fi name.

Yes. That's why I mentioned that you can just turn off the parent node only and then turn it back on. Because we just need to refresh its settings because you have already selected the best channel for your network to connect it. The one I mentioned to you, turning off all your nodes is to build a dairy chain link for your mesh system. But, as I mentioned, that will depend on, your to have your antennae ready outside for setting your links.[silence]

Since you already connected to the best channel and if after 24 hours you're still experiencing the same inconsistency in your internet connection, then you will have two point [silence] one is move.

So as I've mentioned before, that would all also depend on the placement of your nodes. Is your main node centrally located? Yeah.

No, the router, the main node doesn't show you the signal strength because it is wired directly to your internet provider modem. It will only show you the signal strength for the nodes that are wirelessly connected.

What do you mean? Send out a signal. On the app, it will not show you a signal strength for your router, because it is wired to your modem, but when you connect to your Wi-Fi, it will only show you the bar of the Wi-Fi icon, if it's full, bar or three bars or two bars. But to check on the signal strength of each node, you can only, the app will only show you the signal strength of each node, the child nodes, because they are wirelessly connected. Mhm. Yes. You could connect to your internet without your child node because the purpose of your child node is to extend your internet to other areas in your place that have dead spot or have a weak signal strength. Yeah, so actually that's also a good suggestion if you want to have a stable internet connection to just use one main node. But the disadvantage of that is that if there is an area in your place that's far away from the main router, you may have a weak signal strength from that.

I don't think the laptop will have a port that is the same with your linksys router because usually the ports that links this router hub and all the um modems provided by your internet service provider are using the old port that are usually seen on desktop computers. So the laptops we have now only use uh USB-C type port. So it may not be able to connect to your linksys router unless you use an adapter to, so if there, [silence]

[silence] the lucha rehab because the Wi-Fi technology they use is Wi-Fi FI which is in contrast to the Wi-Fi technology we have now which is VIII 6 or VIII 7. Okay? All right. And you can also do a speed check on your app because there's a speed check [silence] speed test on the app. So you can also do that. So that you will know. All right. [silence] So that is all. Gary observe and if it persists reset reset your notes and re-configure your notes. Okay. You're welcome. Thank you for calling links again. Gary, take care and have a great day.